Real Estate Operations December 2, 2016 Jennifer McKinney Vice President, Real Estate Operations Real Estate Division Candi Roberts Housing Programs Manager, Property Management Real Estate Division
Organizational Chart President & Chief Executive Officer RICHARD C. GENTRY Senior Vice President of Real Estate MICHAEL PAVCO Administrative Assistant ROWINA OVERSTREET Property & Portfolio Management Analyst TRACEY MEACOCK Vice President, Real Estate Operations JENNIFER MCKINNEY Office Specialist MONICA HURD Director, Portfolio Management EMMANUEL ARELLANO Office Specialist CATHY URIBE (DHC) Real Estate Analyst AMANDA SOUSA Facilities Maintenance Technician VACANT PM Team 1 VACANT Housing Supervisor JASON WOO Office Specialist MARISA CASTILLO MT Team 10 VACANT Office Specialist VACANT PM Team 4 VACANT Housing Supervisor CANDI ROBERTS Office Specialist ANA LEDESMA PM Team 6 ROSEMARY ABOGADO MT Team 6 BILL CABLE PM Team 2 EDUARDO MARTINEZ Assistant Housing Property Supervisor Team 3 ROSIE TERRIQUEZ MT Team 3 ISAAC VALDIVIA Housing Specialist HOLLY CORTELL Facilities Coordinator DALECE CARSON Real Estate Analyst VACANT MT Team 1 CHAN TIEU PM Tean 15 CASSANDRA NOBIENSKY PM Team 4 JOEL LICERO PM Team 12 ERIKA CORREA MT Team 12 RAUL VILLABOS MT Team 2 JOSE GONZALEZ Office Specialist NICOLE TORRES Portfolio Management Specialist CHRIS GARRABRANT PM Team 5 UZIEL CORTEZ MT Team 15 RUDY HOLGUIN PM Team 6 MARY MIDDLETON PM Team 13 VACANT MT Team 13 RON FLOYD PM Team 8 DULCE OCHOA PM Team 9 MARIBEL RODRIGUEZ Asset Strategy Manager HANAN BOWMAN MT Team 5 RICK ALVARADO Site Cleaner PATRICIA MOORE MT Team 6 MICAH CASKEY PM Team 14 RUBY AMON MT Team 14 MICHAEL KIRSCHNER MT Team 8 CHRIS AGUIRRE(DHC) MT Team 9 SAL TUFI Housing Construction Supervisor STEVE DEAN Housing Construction Supervisor JOHN AYALA Site Cleaner FLAVIO HERNANDEZ Site Cleaner JUAN CARLOS QUINTAL Site Cleaner FERNANDO DIAZ Site Cleaner PAUL SWAGGERTY PM Team 7 CHARLENE LIZARDI MT Team 7 VACANT PM Team 16 LAKEYA BRYANT MT Team 16 LEOPOLDO RAMIREZ MT Team 16 VACANT Housing Construction Supervisor GEORGE HUNT PM Team 10 EDUARDO MARTINEZ PM Team 18 LIDIZEL CHAVEZ MT Team 18 KEVIN FORNEROD Slide #2
SDHC Properties SDHC Real Estate Operations Property Management Overview Properties 155 Total # of Buildings 340 Apartments 2,307 Single Room Occupancy (SRO) 130 1 Bedroom 605 2 Bedroom 833 3 Bedroom 639 4 Bedroom 84 5 Bedroom 16 Programs Administered Public Housing Low-Income Housing Tax Credit Tenant-Based Vouchers Project-Based Housing Vouchers Senior Housing HOME Program Slide #3
Property Management Overview (Cont.) 12 Regional Offices 17 Teams (Property Manager & Maintenance Technician) 300 square-mile territory Slide #4
Fiscal Year 2016 (July 1, 2015 June 30, 2016) Property Management - Residential Statistics Fiscal Year (FY) 2016 Residential Statistics Move-ins 345 Move-outs 360 Overall FY 2016 Occupancy 98.3% 2016 San Diego County Occupancy* 95.9% Total Work Orders Generated 17,152 Total Work Orders Completed In-House 12,718 Total Work Orders Contracted 4,434 *San Diego County Apartment Association calendar year 2016 Slide #5
Fiscal Year 2016 (July 1, 2015 June 30, 2016) Property Management - Financial Performance FY 2016 Financial Performance Revenue $27,581,672.73 Within.4% of budget Net Operating Income $16,838,665.03 5.5% increase from previous Fiscal Year Slide #6
Fiscal Year 2016 (July 1, 2015 June 30, 2016) Property Management Accomplishments Projects and Initiatives HOUSING FIRST SAN DIEGO, SDHC s Homelessness Action Plan 25 SDHC units allocated to provide rapid re-housing to vulnerable families Created and funded by Property Management in collaboration with many supportive departments and external agencies Families served: 31 Families graduated to market-rate housing: 13 Mobile Maintenance and Inspections Implementation of tablets and YARDI mobile apps to generate, document, and complete work orders and inspections Increased efficiency and productivity Property Improvements Drought tolerant landscaping Laundry room upgrades Installation of energy-efficient plumbing and electrical fixtures Slide #7
Fiscal Year 2016 (July 1, 2015 June 30, 2016) Property Management Accomplishments (Cont.) Pulitzer El Camino Real Slide #8 Eastman
Fiscal Year 2016 (July 1, 2015 June 30, 2016) Property Management Accomplishments (Cont.) Maya Linda Pulitzer Slide #9
Resident Portal SDHC Real Estate Operations Fiscal Year 2017 (July 1, 2016 June 30, 2017) Property Management Focus Areas Creation of an online portal where residents can pay their rent, submit work order requests, and contact on-site staff Policies and Procedures Manual Implementation of a recently updated Policies and Procedures Manual Reducing Days Vacant Initiative of SDHC s Strategic Plan 2016-2020 to reduce the amount of time that a unit remains vacant by 20% Slide #10
Portfolio Management Overview Fiscal Year 2016 Portfolio Composition Properties 155 Apartments 2,307 Ground Leases 15 Commercial Leases 8 Courtyard Apartments Slide #11 Courtyard Apartments Commercial Space Hotel Churchill
Fiscal Year 2016 (July 1, 2015 June 30, 2016) Portfolio Management Accomplishments Asset Preservations $4.4 MM in Renovation Projects 28 Properties / 579 Apartments / 1,900 Residents (approx.) Roofing Termite Treatment Water Heaters Asset Management Lender Reimbursements Total $591K Physical Inspections YARDI Mobile Inspections Rolled Out Slide #12
Fiscal Year 2017 (July 1, 2016 June 30, 2017) FY 2017 Asset Preservations Budget HAR16-045 Moving to Work Funds Portfolio Management Budget Overview $ 12 MM Local Funds Redevelopment Bond Funds $ 3.94 MM $ 458K Total $16.40 MM Expected Work 87 Properties / 839 Units / 3,300 Residents (approx.) Windows Exterior Painting / Curb Appeal Kitchen cabinets and countertops Bathroom Vanities Slide #13
Fiscal Year 2017 (July 1, 2016 June 30, 2017) Portfolio Management Accomplishments to Date Pulitzer Roofing Mira Mesa Roofing Slide #14
Mira Mesa Painting SDHC Real Estate Operations Fiscal Year 2017 (July 1, 2016 June 30, 2017) Portfolio Management Accomplishments to Date (Cont.) Mira Mesa Windows Santa Margarita Roofing After 44th Street Fencing Calle Primera Countertops Slide #15
Fiscal Year 2017 (July 1, 2016 June 30, 2017) Portfolio Management Accomplishments to Date (Cont.) Renovation Work Underway FHA North Properties (3 properties) FHA South Properties (10 properties) Exterior Painting Kitchen Cabinets & Countertops Site Work Windows Roof Replacement Kitchen Cabinets & Countertops Exterior Painting Windows Stair Replacement Landscaping FHA Central Properties (27 properties) Single Family Homes (39) Roof Replacement Windows Kitchen Cabinets & Countertops Bathroom Vanities Fencing Exterior Painting Site Work Roof Replacement Slide #16
Fiscal Year 2017 (July 1, 2016 June 30, 2017) Portfolio Management Accomplishments to Date (Cont.) Asset Management Fannie Mae Lender Reimbursement $81,932.07 Property Specific Risk Analysis Budget Development Variance Review Development of Asset Management Dashboards Slide #17
Fiscal Year 2017 (July 1, 2016 June 30, 2017) Portfolio Management Accomplishments to Date (Cont.) Asset Management Dashboard Slide #18
Fiscal Year 2017 (July 1, 2016 June 30, 2017) Portfolio Management Accomplishments to Date (Cont.) Asset Management Dashboard Slide #19
Fiscal Year 2018 (July 1, 2017 June 30, 2018) Portfolio Management Projects FY 2018 Proposed properties [not yet approved] Fannie Mae Central (27 properties, 185 apartments) Fannie Mae North (6 properties, 138 apartments) Cabinets & countertops Windows Roof replacement Exterior paint Via Las Cumbres (affordable housing section): 84 apartments: Comprehensive rehabilitation Hotel Sandford Plumbing Upgrades and Replacement Multi Year Strategic Real Estate Capital Plan Comprehensive Renovation via LIHTC Reposition of Assets Sustainability of Real Estate Portfolio Slide #20
Questions? Slide #21