Welcme t this presentatin by GROUPEMENT DES ASSUREURS AUTOMOBILES
Speaker GAA Daniel Rdrigue Quality Cntrller, Heavy Vehicles 2
GAA 3
GAA s Missin and Mandates 4
In Brief, GAA Guarantees access t aut insurance Streamlines claims settlement Ensures fair rates and infrms cnsumers Oversees and cntrls the practice f autmbile damage appraisal 5
Main Activities Autmbile appraisal Autmbile insurance Direct Cmpensatin Agreement (DCA) Risk Sharing Plan (RSP) GAA MANAGEMENT IBC-GAA Infrmatin Centre Fichier central des sinistres autmbiles (FCSA) Autmbile Statistical Plan (ASP) 6
Main Activities Appraisal is: 7
Qualificatin f Autmbile Damage Appraisers Since the early 1990s, under Sectin 171 f the Autmbile Insurance Act, GAA: Is respnsible fr qualifying individuals wh want t wrk as appraisers Sets the minimum requirements fr the practice f autmbile appraisal Establishes and administers training prgrams 8
Qualificatin f Autmbile Damage Appraisers Since 2006, all appraisers are subject t the qualificatin prcess, whether they wrk fr an appraisal firm r an insurance cmpany. 9
Qualificatin f Autmbile Damage Appraisers Since January 2014, anyne wanting t prepare damage appraisals fr heavy vehicles is als subject t the qualificatin prcess and must hld the relevant categry f certificate fr this sectr. 10
Qualificatin f Autmbile Damage Appraisers Qualificatin statistics 427 hlders f an Appraiser Certificate 412 are qualified in the AUTOMOBILE categry 167 are qualified in the HEAVY VEHICLES AND EQUIPMENT (HVE) categry 45 are APPRENTICE APPRAISERS 258 wrk fr an insurance cmpany 169 wrk fr an appraisal firm 11
HVE Qualificatin There are eligibility cnditins fr the Heavy Vehicle and Equipment (HVE) Apprentice Certificate and they are based n skills and minimum technical knwledge. 12
The Cnditins Candidates must in particular: r Take the HVE damage appraisal training AND Have training/ experience heavy vehicle bdy repair Have a full-time jb Obtain a Categry L Apprentice Appraiser Certificate Fr full details, visit: Infzne https://gaa.qc.ca/ 13
A Supervised Apprenticeship Perid... The apprenticeship perid must last at least six mnths. GAA in n way wishes t substitute itself fr the emplyer. GAA wants t wrk with the emplyer t ptimize the apprenticeship perid, which is crucial t the apprentice s career. 14
Our Training It s an pprtunity t review all f the bdy, mechanical and electrical theries and practices related t the prfessin as well as damage evaluatin and appraisal methds. 15
The Training Since May 2017, training fr heavy vehicle and equipment damage appraisal is ffered twice a year. As with autmbile appraisal, successfully cmpleting this training enables access t an Apprentice Appraiser Certificate (HVE). 16
The Training - Heavy Vehicles The training is divided int 20 mdules, cvering mainly damage t trucks and trailers as well as, t a lesser extent, class-a recreatinal vehicles (RVs) and hydraulic equipment. MODULE 1 LABOUR, STANDARDS AND WRITTEN APPRAISALS MODULE 2 VEHICLE IDENTIFICATION MODULE 3 REFINISHING MODULE 4 METAL STRAIGHTENING MODULE 5 DOORS AND PANELS MODULE 6 WHEELS AND TIRES MODULE 7 BRAKING SYSTEM MODULE 8 ELECTRICAL AND ELECTRONICS MODULE 9 WINDSHIELD AND GLASS 17
The Training - Heavy Vehicles MODULE 10 INTERIOR TRIM MODULE 11 AIR SYSTEM MODULE 12 HYDRAULIC SYSTEM MODULE 13 COMPOSITE MATERIAL REPAIR MODULE 14 HEATING, COOLING AND VENTILATION SYSTEMS MODULE 15 MOTOR, TRANSMISSION, POWER, EXHAUST AND POLLUTION CONTROL SYSTEM MODULE 16 FRAME MODULE 17 SUSPENSION AND DIFFERENTIAL MODULE 18 STEERING MODULE 19 TRAILERS MODULE 20 RECREATIONAL VEHICLES (CLASS A) 18
The Training - Heavy Vehicles 19
The Training - Heavy Vehicles The cmplete training is ffered at the Centre de frmatin en mécanique de véhicules lurds perated by the Cmmissin sclaire des Navigateurs lcated in Lévis, Québec (Saint-Rmuald district). 20
The Training - Heavy Vehicles 21
The Training - Heavy Vehicles TARGET CLIENTELE IN QUÉBEC Individuals wanting t btain an HVE Apprentice Appraiser Certificate Individuals in the repair industry simply lking t develp damage appraisal skills fr heavy vehicles and equipment 22
The Training - Heavy Vehicles CLIENTELE OUTSIDE QUÉBEC This training is nt limited t individuals in Québec Intended fr anyne wrking in a shp and wanting t develp r upgrade his/her HVE damage appraisal skills 23
The Training - Heavy Vehicles PREREQUISITES Fluent in French Knwledge and/r training in heavy vehicle repair 24
The Training - Autmbile Cming in 2018 2019: A redesign f the curse cntent and structure was begun in early 2018 In particular t be able t deliver this training by mdule in rder t meet specific needs Based n the HVE training mdel S a new curse will be ffered in 2019 25
2018 SCHEDULE February 5 t 16, 2018 May 7 t 18, 2018 September 17 t 28, 2018 May 28 t June 8, 2018 Octber 15 t 26, 2018 26
Quality Cntrl Enables better cntrl f claims csts thrugh fair and accurate appraisals that cmply with the standards and prcedures established by GAA. 27
Quality Cntrl Québec City Nrtheastern Québec (2 quality cntrllers) 01-02-03-04-09-10-11-12-17 Mntréal and Sutheastern Québec (3 quality cntrllers) 05-06-13-14-15-16 Heavy vehicles (2 quality cntrllers) PROVINCE OF QUÉBEC One team leader 28
Quality Cntrl 2017 8,386 audits f estimates ttalling $46,849,244.45 2,245 inspectin reprts On-the-jb training fr sme 30 apprentice appraisers 29
Appraisers and repairers have access nline t technical dcumentatin 24 hurs a day! 30
Including GAA bulletins ATE series Estimatin PM series Repair methds and prcedures EA series Appraisal ERA series Appraisal and repair 31
Easy access N frm, user cde r passwrd! estimatin.gaa.qc.ca A DEDICATED SITE FOR THE VARIOUS INDUSTRY STAKEHOLDERS 32
CONCLUSION estimatin@gaa.qc.ca 33