Firm overview
Table of contents I. Introduction II. How we serve investors III. How we serve occupiers IV. Our core services Agency Leasing Construction Corporate Finance Corporate Solutions Energy and Sustainability Integrated Facilities Management Mobile Engineering Services Investment Management Investment Sales Lease Administration Project and Development Services Property Management Real Estate Investment Banking Strategic Consulting Development and Asset Strategy Tenant Representation V. Our industry practices and asset specialties Banking and Financial Services Call Centers Data Centers/Mission Critical Government Occupier Services Government Investor Services Healthcare Law Firms Logistics and Industrial Not-for-Profit Retail Occupier Services Retail Owner and Investor Services Corporate Retail Solutions 2
One company. One experience. Around the globe. At Jones Lang LaSalle, our focus is always on your success. When you choose us as your real estate partner, you will receive nothing less than top performance and clear value. We are: The world s leading real estate services firm A full-service provider with more than 200 corporate offices and experts operating in 1,000+ locations in 70 countries The only provider capable of delivering a truly seamless experience anywhere in the world 3
A high-touch approach Jones Lang LaSalle has become the world s leading integrated real estate and investment management firm by listening and responding to our clients. We pioneered a professional services approach in our industry by offering clients total solutions to their increasingly complex real estate needs. We focus on long-term relationships, not single transactions. With unparalleled local market knowledge and extensive experience in all aspects of commercial real estate and real estate money management, we offer an unmatched advisory capability and comprehensive services. We look forward to working with you. Colin Dyer President and Chief Executive Officer 4
Global footprint Jones Lang LaSalle Corporate Offices Jones Lang LaSalle Operations
A unified experience We are a full-service provider of real estate services. What does that mean? It means we give you a consistent, efficient and professional business experience from start to finish It means getting everything you need in one place It means saving time It means 48,000 smart people, from different disciplines and in every corner of the world, all with the same goal: your productivity 6
A track record of achievement Named one of the world s top 100 outsourcing providers on the IAOP 2010, 2011, 2012 and 2013 Outsourcing 100 list Forbes magazine s Platinum 400 list in 2006, 2007 and 2009; 2013 America s Most Trustworthy Companies FORTUNE magazine s America s Most Admired Companies in 2008 and 100 Best Companies to Work For in 2008, 2009 and 2011 Ethisphere Institute s World s Most Ethical Companies in 2008, 2009, 2010, 2011, 2012 and 2013 CRO (Corporate Responsibility Officer) magazine s 100 Best Corporate Citizens list in 2007, 2009 and 2012 The U.S. Environmental Protection Agency s Energy Star Partner of the Year in 2007, 2010 and 2011; 2012 and 2013 Energy Star Sustained Excellence Award 7
Expertise serving a wide range of needs The clients we serve Our real estate specialties Corporations Owners and investors Government agencies Educational institutions High-net-worth individuals Non-profits Office Retail Logistics and industrial Hotels Mixed-use Mission-critical facilities Museums R&D centers Healthcare facilities Sports arenas Transportation centers 8
Market-leading research Jones Lang LaSalle s research team delivers intelligence and insight through market-leading publications and analytical services that illuminate today s commercial real estate dynamics, identify tomorrow s challenges and opportunities and drive strategic recommendations. Our research programs are designed to provide practical interpretation and innovative thinking that drives optimal real estate decisions for investor and corporate occupier clients. Our 350 strong dedicated research team covers macro and micro market trends and forecasts future conditions in over 60 countries, producing unrivalled local and global perspectives. Our team tracks and analyzes the best real estate data from proprietary and third party information resources, while continually monitoring and modeling the key economic, capital market, industry and demographic indicators that impact commercial property markets and help us predict what is around the corner to create a competitive advantage for our clients. 9
Our comprehensive technology solution With our proprietary technology platform, OneView by Jones Lang LaSalle, you get a unified perspective of your business, helping you make more informed decisions in your real estate planning in real time. OneView is the only platform available anywhere in the industry that offers a comprehensive range of capabilities: Financial management CMMS/preventive maintenance Call center operations E-procurement Transaction and project workflow tracker Lease administration Moves, adds and changes Strategic occupancy management 10
Services that help owners and investors buy, sell, lease and manage space 11
A commitment to owner and investor value OWNERS AND INVESTORS Agency Leasing Property Management Project and Development Services Development and Asset Strategy Energy and Sustainability Retail Investment Sales Real Estate Investment Banking We provide a comprehensive range of owner and investor services on a local, regional and global scale. Whether you require new or additional space or need to secure tenants, we have the resources and track record to help you achieve your investment goals. We also offer access to capital markets around the globe. Our experienced professionals can assist you with both investment sales and real estate investment banking services. TECHNOLOGY RESEARCH 12
Diverse industry and asset experience 13
A single-source solution for occupiers 14
Full-scale, strategic support for complex needs OCCUPIERS Corporate Solutions Integrated Facilities Management Project and Development Services Tenant Representation Energy and Sustainability Lease Administration Strategic Consulting Corporate Capital Markets TECHNOLOGY RESEARCH Our professionals are leaders in real estate outsourcing. They are uniquely qualified to provide support across large or multi-national portfolios. In a manner than aligns your real estate and business objectives, we can help you: Manage facilities Implement projects Oversee new developments Execute transactions Administer leases We help drive productivity through your real estate decisions. 15
Diverse industry and asset experience 16
Core capabilities in all facets of real estate 17
Agency Leasing You re looking at the long term when it comes to occupancy so are we Earning successful returns on leased commercial property means more than filling space. It begins with a firm grasp of what kind of space tenants want and what they will pay for it. It s followed by a marketing and agency leasing strategy that will mix the best tenants at the best lease terms and retain them for lasting value. Whether you re an investor, developer, property company or public entity, that s the way we ll go to work for you. We ll bring a strategic, proactive leasing approach to your assets so you can focus on continuous financial growth. 16,207 global agency leasing transactions representing 236 million s.f. 18
Capital Markets Does your real estate portfolio shine when it comes to the bottom line? Profitability equals your firm s success in aligning occupancy needs with financial objectives. We ll work with you to uncover value in every facet of your portfolio. There s no need to shoot from the hip at emerging financial challenges. We ll develop finance strategies to align financing and occupancy decisions with tax, financial reporting and treasury objectives. Given the percentage of corporate budgets devoted to offices and other facilities, few line items dominate a balance sheet more than real estate. The value is clear, but the path is complex. Let our experts craft an advanced strategy to get the most out of your property. Over 1,000 experts closed $63 billion in transactions in 2012 19
Construction A proven process end-to-end, minimizing risk and maximizing value Delivering a construction project on time and under budget requires more than plans. Having the right talent at your side can make the difference between another budget meeting and your ribbon cutting. We mitigate your risk by partnering with architects, engineers and other consultants to determine the best approach to executing your vision. Our capabilities extend beyond the typical construction platform. Our professionals are trained in a range of disciplines, so our project managers, superintendents, estimators and field engineers have the right skills to help you navigate the construction process. We collaborate with colleagues in development, leasing, corporate finance and property management to deliver the best-informed solution. 526 completed projects representing 3.7 million s.f. centers of excellence in Boston, Washington D.C., Chicago, Philadelphia, and San Francisco 20
Corporate Solutions Solving complex corporate challenges anywhere in the world Regardless of portfolio size, companies face a big job when it comes to managing the cost, efficiency and performance of the real estate they own and occupy. No company is exactly like yours. That s why we form teams of professionals whose sole purpose is to understand what it takes to make your real estate outsourcing experience successful and then deliver seamlessly. Under the direction of a seasoned Client Relationship Manager, a cross-disciplined group of professionals will be dedicated to your account. Our experts will collaborate with your corporate real estate organization to deliver the right combination of services across a single country, an entire region or worldwide. 145 new or expanded agreements in 2012 21
Energy and Sustainability Our experts will help you develop sustainable real estate practices Jones Lang LaSalle offers energy and sustainability services to help clients achieve significant environmental and financial results. Our dedicated team of energy and sustainability professionals expertise is unmatched in the industry. We apply processes and procedures backed by global best practices and apply industry-leading technology and tools to ensure measurable and lasting results. Our services include: - Consulting services - Energy services - Retrocomissioning - Strategic program development and management - Sustainability training - Sustainability property and portfolio baselining More than 1,250 LEED-accredited professionals documented $128 million in energy savings and conserved 587,000 tons of GHGs and 963,000,000 kwh of electricity in 2011 2013 ENERGY STAR Award for Sustained Excellence 22
Integrated Facilities Management Are you demanding efficiency, cost savings and continuous improvement? In an ideal world, real estate executives manage facilities that operate flawlessly, freeing them to focus on real estate strategies that contribute to broader goals. In reality, many spend too much of their time managing routine tasks. As the world s largest facility management company, we know that the ideal can be real. We ve shown hundreds of the world s best-known companies how to operate facilities with maximum efficiency, safety and employee comfort and dramatically reduce costs in the process. Approximately 850 million s.f. facilities under management in more than 80 countries 23
Investment Management Money management services that satisfy your performance goals LaSalle Investment Management clients represent pension funds, insurance companies, financial institutions and highnet-worth individuals. Each is unique and sophisticated, and they want an investment strategy to match. Our winning strategies and high-performing products meet the strategic, risk/return and liquidity requirements of our clients, and cover all asset types. We pursue their goals using on-the-ground intelligence from real estate, legal and financial leaders throughout the world. $48 billion of public and private assets under management 24
Investment Sales If you re ready to sell, we re ready to help close the deal Leverage our financial and real estate acumen to achieve an optimum price, a speedy transaction and certainty of closing. Our investment sales specialists have a keen understanding of capital markets and commercial real estate as well as the buyers and sellers involved in transactions. They ll quickly pinpoint an asset s value, market it effectively and deliver optimum results. 25
Lease Administration Reliable and easily accessible real estate information An effective Lease Administration and audit program is the cornerstone of strategic real estate planning and portfolio management. Without this critical information in place, the ability to effectively track, plan, respond and integrate the corporate real estate portfolio with the changing strategies of the core business becomes impossible. We offer a complete menu of services, including detailed lease abstraction and input, reporting on critical dates, managing notices, managing the accounts payable and receivable process, performing desk audits of operating expenses and tax escalations, directing field audits and providing monthly, quarterly and annual reports. Over 450 professionals worldwide 72,287 leased locations $9 billion in rents paid worldwide, with over $36 million in cost savings in 2012 26
Mobile Engineering Services In the United States, we provide Mobile Engineering Services to banks and specialty retailers with large portfolios of retail sites. Rather than using multiple vendors to perform facility services, these companies hire Jones Lang LaSalle to provide HVAC, electrical and plumbing services, and general interior repair and maintenance. Our multi-disciplined mobile engineers serve numerous clients in a specified geographic area. They perform multiple tasks in a single visit and take ownership of the operational success of the sites they service. This service delivery model reduces clients operating costs by bundling on-site services and reducing travel time between sites. 150 million s.f. managed by more than 560 mobile engineers more than 20,000 sites serviced 27
Project and Development Services Relocation or expansion, single or multi-site your partner anywhere in the world No other service provider has a global bench of project management professionals with proven best practices, processes and cost-effective solutions that work to address your needs. We can quickly scale up or down to address changing needs. Whatever the scope, we ll work with you to set measurable goals and then achieve them together. As your partner, you will gain instant access to a local team armed with market knowledge and expertise in interior buildout, move management, commercial real estate operations, occupancy planning, engineering, architecture and construction management. Of course, being the best means more than completing projects on-time and on-budget we deliver results. Over 2,400 project managers globally 13,800 projects managed per year $38 billion in project volume 28
Property Management An approach built around reduced risk and improved tenant retention Our innovative and rigorous commercial property management strategies help owners reduce their operating costs and enhance property values all while maintaining a superior work environment for tenants. Our expertise in tenant satisfaction, engineering services, security, energy management and sustainability practices helps you provide tenants a place they re proud to call home for the long-term. In 2012, we provided onsite property management covering 1.8 billion s.f. around the world 29
Real Estate Investment Banking Lowest cost and the best possible terms: simple destination, complex journey Does it take a real estate expert and a financial expert to help you achieve the optimal capital structure for your asset? Yes. We use our expertise in both areas to arrange debt or equity financing. The transaction that s best suited to your asset may be complex, but it will always match your particular requirements. Our loan sales specialists help you understand the value of your loan s collateral, the value of the loan and the appropriate marketing strategy. You ll benefit from our global matchmaking ability as we identify pre-qualified capital sources for you. Then we ll create competition for the best possible pricing and deal structure. With worldwide relationships and a proprietary database of hundreds of lending and equity sources, we look where others cannot to provide superior results. 30
Strategic Consulting Solutions that look beyond the short-term Many real estate initiatives are designed to get the immediate job done. But our consultants deliver strategies that take a longer view. You ll benefit from our extensive experience helping companies from a broad range of industries meet the challenges of mergers and acquisitions, identify innovative workplace solutions, drive organizational change and engineer the financial optimization of their property. 500 global consultants 279 million s.f. under occupancy planning in 2012 31
Tenant Representation Effective, cost-efficient tenant rep services anywhere in the world Whether your organization is relocating a single major office or seeking a consistent strategy to accommodate expansion, you need a partner that knows the territory. We serve as your strategic advisor, lowering your real estate costs and occupancy risks while maximizing workplace flexibility and productivity. We ll analyze your business drivers and occupancy needs, identify and evaluate appropriate options, and manage lease negotiations. In fact, we ll be your on-call expert for all your leasing and lease administration needs. 14,372 global transactions closed in 2021 totaling 382 million s.f. 32
Asset and industry practices that provide solutions specific to your business challenge 33
Banking and Financial Services High-performance real estate leverage you can bank on With unprecedented competition in the financial industry, the goals facing corporate real estate executives have never been so clear or so challenging: lower costs, then lower them some more. While doing this, create innovative workplaces that foster productivity while attracting and retaining the best talent available. And build portfolios with the flexibility to not only survive, but thrive through mergers, acquisitions, organic growth and expansion into new business lines or geographic markets. It s a tall order, but an exceptional opportunity to deliver strategies that drive bank performance rather than weigh on the bottom line. We understand the pressures facing your industry. Leveraging our experience with over 50 major financial services clients, we can help continuously align your real estate portfolio with corporate objectives. 34
Call Centers Do you measure the ROI of your contact centers? We specialize in acquisition (lease or purchase), disposition and build-to-suit transactions for call center facilities. Our complete range of strategy and implementation services includes strategic advisory services, site selection, industry intelligence, acquisition/expansion transactions services, incentives negotiations, disposition services and project and development management. The bottom line for you: a call center that provides excellent service quality, delivered by an occupancy strategy designed to minimize cost and mitigate risk while maximizing flexibility. 35
Data Centers/Mission-Critical Facilities We recognize that mission-critical facilities are just that critical If your business requires the use of data centers, our experts can help you navigate the appropriate solution. We offer a full scope of services, with specialists in market intelligence, IT/CRE strategy development, site selection and design and construction. If you need help with ongoing operations as well, our environment team will lead the way. They provide the methodology and support service to achieve zero unplanned downtime. They deliver best practices for system monitoring and response, predictive and preventive maintenance programs and plans to align staff with critical system operations. The result: standard operating sequences for both normal and emergency operations. 36
Government Occupier Services Private sector expertise applied to the public sector Government entities are facing increased pressure to meet their mission objectives and deliver more services while using fewer resources. For government real estate managers, that means exploring new ways to extract value from, and finding lower cost alternatives for, underutilized real estate assets. Areas of expertise include: Strategy development Market/economic analysis Financial feasibility and highest and best use assessments Master planning and land use analysis Mixed-used development and redevelopment Enhanced use leasing Leasing acquisitions Property disposals Developer solicitation and project marketing, deal structuring and negotiations Transaction closure Portfolio and asset management Public-private partnerships Privatization 37
Government Investor Services Uniquely qualified for government transactions The right government tenant can do wonders for the value of your real estate. Finding and securing such tenants, however, is no easy task. The intense competition, complex acquisition procedures and unique language of government real estate, requires a particular knowledge and approach that can only be gained through experience. Not only do we know the ins and outs of the government sector, but we also know how to translate its intricacies for outside parties like you. We have worked with government agencies and landlords in the private sector to help acquire, outfit and/or dispense millions of square feet of space offices, warehouses, research facilities, childcare centers, laboratories, secure facilities, telecomm centers, manufacturing facilities and more in diverse localities both domestic and abroad. Our wide-ranging experience, coupled with our global reach, makes us exceptionally qualified to handle your government real estate needs. 38
Healthcare A collaborative approach to healthcare real estate outsourcing Managing the cost, efficiency and performance of your real estate is an important component of your business as a healthcare provider. Real estate represents a large percentage of your capital and operational expenses. Let us help you leverage your facilities to improve overall profitability, reduce risk and attract talent. Our collaborative approach to healthcare real estate services starts with a full range of capabilities, from strategy to project management. Our healthcare experts will work as a team to maximize the value of your facilities. 39
Higher Education Solutions aligned with your mission, legacy and goals Colleges and universities are always looking for new ways to maximize the value of their real estate. We specialize in working with institutions to transform properties into assets that attract bright students, recruit talented faculty, motivate alumni and donors, enhance the community and generate substantial return. We ll help you find innovative ways to optimize the functionality and value of each physical asset in support of your mission, legacy and strategic direction. We can serve as a continuing provider throughout the lifecycle of a project, mitigating and managing the risks inherent at each stage. You ll benefit from our vast experience helping institutions across the country develop a wide range of projects including historic renovations, ground-up construction, graduate student and faculty housing, mixed-use gateway, office, laboratory and retail developments. 40
Hotels Leverage our strategies for profits with an extended stay Whether you re a hotel owner, operator, investor, developer or financier, you strive to enhance your operations and investments in an industry that gets more competitive every day. And real estate is at the heart of it all. Jones Lang LaSalle s hotels and hospitality experts can be your single check-in for building profit with comprehensive hotel asset management and investment services, including: Investment sales Capital raising and valuation advice Asset management Operator selection Project development More than 265 hotel specialists globally provided sale and purchase advice on nearly $25 billion of transactions in the last five years 41
Law Firms Integrated services to help you lower costs and improve efficiencies The business climate for the nation s law firms has changed dramatically over the past several years. The upsurge of mergers and acquisitions, the globalization of business and advances in technology have transformed how you do business and, in turn, the way you approach real estate. We understand the issues law firms face such as fierce competition and the enormous pressure to reduce costs. We translate this insight into real estate solutions that help you attract the best people to your firm, distance yourself from the competition, raise your brand s profile in the marketplace and minimize infrastructure expenses. Our law firm experts provide services in transaction management, portfolio administration and analysis, occupancy analysis and planning, marketing intelligence, construction services, building systems assessment, move and relocation management and inventory management. 42
Logistics and Industrial Industrial-strength real estate solutions, everywhere you need them It s a complex world for the makers and movers of products. Manufacturing capacity, distribution efficiency and administrative support are all critical to getting the right product to the right place at the right time, around the globe. Our professionals know how to make logistics and industrial real estate work for you in successfully bridging your end-to-end network. For industrial properties of all types (including manufacturing, assembly, research and development, high tech, food processing, warehousing and distribution and logistics facilities) we work with owners, occupiers and investors to provide innovative, cost-effective solutions. Let our experts in supply chain logistics analysis, site selection, land acquisition and disposition, build-to-suit development, facility management and investment sales craft a solution for you. 43
Non-for-Profit Helping you align your mission with your real estate We know that not-for-profit organizations are increasingly being pressured to bring as much of the budget as possible to bear on the mission, rather than on non-mission expenses. For your real estate, that means finding new ways to extract value while lowering operating costs and improving cash flow. In 2012, our team of non-profit real estate experts completed 228 transactions for organizations across the country ranging from major cultural institutions to local neighborhood social service agencies. We ll help you navigate the complexities you may encounter evaluating and executing a real estate transaction. We will also deliver solutions that satisfy your stakeholders and align your real estate strategy with your organization s goals. 44
Retail services A full array of retail services to meet the evolving needs of investors and owners of real estate Whether it is a single asset, entire portfolio, or a retailer seeking locations, our retail experts will create a customized plan that considers the client s goals, the property type and its geographic region. We recognize the highest potential in every assignment through our expertise in: Agency leasing Tenant representation Portfolio optimization Corporate transaction management Marketing Specialty leasing/ ancillary income Property management Accounting and financial reporting Operations Development Project and construction management Tenant coordination Research Capital markets Receivership Due diligence Over 3,000 professionals globally; Completed 17,000 retail transactions globally; Manage and lease more than 400 million sf. in 40 countries 45
We have what it takes to provide real value in a constantly changing world. 46