Reliance AM Association Management Profile

Reliance AM Association Management Profile

INTRODUCTION Overview Key facts People: 500 Location: UAE,Qatar,India Services: AM/FM Market leaders: CFM Introduction Reliance Association Management specializes in providing property and Association Management solutions, for Freehold Residential properties in Dubai. The Field of Association Management is fairly new in the UAE Market, and hence would need a detailed Introduction. Associations are unique in that the "owners" of freehold property are duespaying members. Members also govern their association through an elected board or other governing body, along with association committees, commissions, task forces, councils and other units. Typically, the board selects, retains and evaluates an Association Manager, responsible for the day-to-day management of the association and paid staff. Specialised solutions for the built environment Association Management, like any other forms of management involves a wide array of skill sets; nevertheless there are a few areas which are unique in Association Management. These would include service charge evaluation and invoicing; accounting and financial management; development of non-dues revenue and fundraising. Association managers must also be familiar with laws and regulations that pertain only to associations. Page 2 of 13

History Reliance AM is a group company of Reliance FM, which has been Operating in the region for last 8years, providing Facility and property Management solutions for residential, commercial freehold And leasehold properties, while also managing Corporate Facilities. It is an ISO 9001.2008 company and has accomplished many awards in The property and Facility Management arena. We now operate in UAE, Qatar, Kuwait, Malta and India with offices in Dubai, Doha and Mumbai. What we do;- Association Management Reliance Association Management is a special skills group which is an associate of Reliance FM, dedicated to the provision of advice, solutions, help and support for Community Associations. Providing Solutions for Accounting, Administrative and Operations solution for Community Associations We have a wide experience in the Facility Management segment making us operationally sound in all aspects of buildings such as Legal, Documentary, Technical and Administrative. Jointly Owned Property Law The Jointly Owned Property Law clearly defines what legal capacity home owners associations take, how will they be registered and when owners are required to commence paying service charges to the home owners association. Owners now have the freedom to choose their service provider and we have geared up for it The JOP or Strata Law (2007) was implemented when owners of freehold property started complaining about the huge and often unrealistic service charges, where being demanded by property developers. Even in the present scenario many developers coerce the owners to grant them the rights for service provision of the property for a considerable amount of time. But now as per the new strata law Owners Association can appoint Association Managers to act as a liaison between the owner parties and exert effective control over the selection of service providers and control of common areas. Page 3 of 13

Association Management and Facility Management The Perception:- FM companies have no role in Dubai Freehold Market. Is Association Management a separate entity with relations to Facility Management. Association Managers are different from Facility Managers All new Management Companies will be Managing Dubai Freehold. The new law prevents FM companies to apply to become AM companies. The Difference between AM & FM:- Association Management is about managing an association. Facility Management is about managing a facility. An Association Manager works with the board to develop strategy for management of common areas. Whereas a Facility Manager develops strategy for the management of his/her facility. AM & FM, two sides of the same coin Association Managers negotiate contracts on behalf of the Owners Association while a Facility Manager negotiate contracts on behalf of his/her clients. Association Managers supervisors the performance of the contractors for the Owners Association, while Facility Managers supervises negotiate contracts on behalf of his/her clients. An Association Manager prepares annual budgets for the Owners Association while a Facility manager prepares annual budgets for the facility on behalf of the client. An Association Manager Develops a report on technical and financial management while a Facility Manger produces operations report, including technical and financial information for the client. Page 4 of 13

Association Managers handle the complaints of owners and occupiers while a Facility Manager handles the complaints of clients. An Association Manager is responsible for communicating to the owners while the Facility Mangers are responsible in updating the clients. We are in the process obtaining RERA accreditation An Association Manager maintains records for the Owners Association while a Facility Manager maintains records for the client. Dispelling the confusion:- Facility Management Companies can provide Association Management services, provided that they undergo a three-day RERA training course and pass the test. FM Companies can become AM companies and vice versa. Benefits of the Strata law:- JOP resulted in giving the OA,professionally better and more reasonably priced choices to select from The law helps to regulate the entry of professional companies in the market. The Law promotes transparency in the freehold building management arena. The law gives ownership to owners to manage their assets. The law will ensure that the freehold buildings are maintained efficiently, thereby maintaining the beauty of the holding. Industry trends :- More and more owners associations prefer to employ specialised FM companies to do Association Management, rather than choosing high cost services of the developers. Hence professional FM companies who obtain RERA accreditation would be able to provide AM services for Owners Associations. The current trend in the Dubai Market is that, Owners Association would select a private company to get through the nitty-gritty s of going through the Association Management process, which is also a mandatory process according to the JOP or strata law. Page 5 of 13

Appointing a Manager: OA is required to appoint an Association Manager, licensed by DED and registered with RERA. An Owner (natural person) in volunteer capacity. A company licensed by DED registered with RERA, engaged professionally on a contract Choose professionally accredited and licensed companies as per law Responsible for, General management, technical supervision, administrative, financial affairs of Association. Subject to Code of Conduct Maximum three year term (renewable) Appointed by Simple Resolution May only be terminated or varied by a Simple Resolution at the GA. Co-ordinating the needs of OA to a single point of contact Page 6 of 13

The services we provide:- General Management:- Supervising and delivering ALL needs of the OA s We appoint Association Managers who can guide the Owners Association, Board members and owners through the complexities of the JOP law. Our capabilities in the facet of General Management are:- Developing and implementing Strategies for the Board. & Policies Arranging for Contractors. Attending Meetings (Board & GA). Preparing minutes of meetings (Board & GA). Maintaining documentation & records. Managing Insurances & Licenses. Liaising with RERA and Local Authorities. Following up on legal matters of the OA. Financial budgeting and auditing as well as sinking/reserve fund investment taken care of in perfect transparency F i n a n c i a l M a n a g e m e n t Preparing budgets for OA approval Arranging for reviews and audits Arranging procurement, tenders and contract award Coordinating insurance and warranty claims Managing reserve funds Issuing service charge invoices Collecting service charges Page 7 of 13

T e c h n i c a l Supervising contractors performances Planned Preventive Maintenance (PPM) Condition Surveys Asset Lifecycle Planning Technical Audits Health and Safety Skilled in implementing condition surveys so as to increase your asset life and to save on costs I n s u r a n c e R i s k M a n a g e m e n t Insurance plays a main role in Association management, since formation of an owners association would mean that unlimited liability is entailed upon the members and each member has a Joint several liability to the OA. The JOP responds to this by making insurance a compulsory to protect the owners association. We can take care of your insurance needs as well, advising you on the best possible choices and on risks We provide advice on the insurance of the Estate including perils to be covered and arrange cover as required at a competitive premium level. Reliance Association Management has a vast knowledge of insurance policies and benchmarking available in the global market and advises the Owners Association to accordingly to safeguard its valuable assets. Page 8 of 13

We are an ISO 9001certified company Our Service Standards ISO 9001 Certification Adherence to strict standards of the Quality Management Systems Reliance Facilities Management is an ISO 9001:2008 certified organization. ISO aims at documentation to bring about quality, and quality awareness is a state of mind which the Task Force of an Organization needs to realize and bring it to implementation. ISO brings about change at the grass root level and changes the culture and mindset of the people in an organization. The benefits of ISO documentation are: Quantified Service Levels Higher perceived Quality Greater customer demand Increased operational efficiency Improved management Reduced defect incidents in service delivery AM Certification DREI is Dubai Real Estate Institute which is a Govt run institute and runs a 3 day course on Association Management. A number of our employees have completed this course and our CEO is also is one of the trainers for this course. Page 9 of 13

Contact Us At: Dubai Office 603, Al Attar Grand Bank Street Bur Dubai P O Box: 112938 Dubai U.A.E Tel: 009714-3593506 Fax: +971-4-3593806 Email: reliance@rfm.ae Qatar Office Brooq1 Bldg. Bin Mahmoud St., P O Box : 37586 Doha - Qatar Tel: 00974-4327799 Fax:00974-4351572 Email: reliance@rfm.ae For details visit: www.rfmglobal.com Page 10 of 13

Reliance AM Your Partner to the Top Our Achievements: *The only FM/AM company in the region to be short listed for Lloyds Business Awards. *ISO 9001.2008 Certified. *Associated with DREI on FM/AM Training *RFM was awarded the green FM/AM Company of the year 2010. *We are in association with MEFMA (Middle East FM Association) *We are in tie up with Heriott Watt University, Dubai & we support internships for upcoming scholars in the Building Management Segment. Page 11 of 13

Our Leadership Dilip Khatwani Chief Executive Dilip is currently the Chief Executive of Reliance FM and has held this position since 2003. Reliance FM is a Facility management and consultancy company operating in Middle East. Previous to this Dilip worked for CB Richard Ellis as the Country Manager for Facilities Management covering South Asia. He brings 25 years experience of managing assets for various infrastructure projects ranging from Banks, corporate, townships, hotels, commercial and residential projects. Dilip holds a Bachelor of Technology in marine engineering along with a second engineers part A&B and chief engineer s part A qualifications. He is on the Industrial Board of International College of Engineering and Management in Muscat, Oman, which provides Facility Management 5 year degree courses in affiliation to UCLAN in the UK. Dilip is widely recognized as a trained lecturer on facilities management, with many years of experience on the subject. He is a regular speaker in FM conferences across Asia and the Middle East. He teaches MSC program for FM at the Herriot Watt University in Dubai and is a skilled trainer for the Government of Dubai s courses on facility and Association Mgt. Some other recognized achievements from Dilip include the being part of the initiative team to form IFMA India Chapter, and Middle East FM association (MEFMA) which he currently holds a position as a Board Member. Keith Lewis Operations Manager UAE Keith has a Diploma from Trade Millwright Mechanic, BOSH. He brings with him an experience of 14 years in the Engineering, Structure modification, Pneumatics, Hydraulics and Renovation segments. His obvious expertise lies in the maintenance of top notch commercial buildings in different parts of the world, and has a thorough understanding of the UAE market and its needs. In his last assignment he was working as the Facility Manager for JCI-Johnson Controls International, managing CISCO systems-green Buildings. He is currently responsible for the UAE operations of Reliance FM. Rino Gopalan Operations, Qatar Rino is a Post Graduate diploma holder with over 7 years of Facility Management experience in Qatar and UAE.He has managed various buildings in the likes of GE-Qatar, Canadian Specialist Hospital for Reliance FM. He currently takes care of Qatar operations for Reliance FM. Page 12 of 13

CLIENT: Maximus Dunes LOCATION: Dubai Silicon Oasis Property Description: It is a Residential Building with 189 Apartments with facilities such as swimming pool, gymnasium, Car parks and landscaped area. Scope of Work: Reliance AM has been the Association Manager for last 2 years in terms doing the General, Technical, Financial and Customer Service Management of the building. We are responsible for the Service Charge Collection and managing the interim Associations meeting to sought out the day to day operations issues at the site. Page 13 of 13