GETTING STARTED GUIDE V1.0 - PDF Free Download

Copyright No part of this publication may be copied or reproduced, stored in a retrieval system, sold or transferred to any person, in whole or in part, in any manner or form on any media without the prior written permission of Municipality of Abu Dhabi City. The recipient is, however, authorized to copy or reproduce this publication within its own organization as may be reasonably necessary for the purpose for which it is supplied. Any such copy or reproduction will include the following: acknowledgement of the source, reference and date of publication, and all notices set out in this page. Confidentiality This publication may contain proprietary and confidential information of Municipality of Abu Dhabi City. The recipient should not disclose this publication to third parties without prior written permission of Municipality of Abu Dhabi City. Disclaimer Although Municipality of Abu Dhabi City has used reasonable efforts to ensure accuracy of its contents, Municipality of Abu Dhabi City assumes no liability for any inadvertent error or omission that may appear in this publication. The information in this publication is the latest available at the date of its production, and may change from time to time. Send Us Comments Municipality of Abu Dhabi City welcomes your comments and suggestions on the quality and usefulness of this document. Your input is an important part of the revision process. If you find any errors or have any other suggestions to improve the document quality and clarity, please indicate the chapter and page number (if available). Please send comments to: E-mail: tawtheeq@adm.abudhabi.ae Copyright 2015 - Municipality of Abu Dhabi City Page 2 of 48

Table of Contents 1. Abstract... 4 2. Overview... 4 3. Accessing the System... 4 4. Registration Process... 6 4.1. Register as Person Tenant... 6 4.2. Register as Company Tenant... 10 4.3. Register as Government Tenant... 12 4.4. Duplicate Registration... 13 4.5. Password recovery... 14 4.6. Home Page/Dashboard... 14 4.7. User Profile... 16 4.8. Logging Out... 16 5. Contracts... 17 5.1. Create New Tenancy Contract... 17 5.1.1. Modify Occupants... 30 5.1.2. Group Tenancy Contract... 36 5.1.3. Multiple Tenancy Contract... 37 5.2. Renew Tenancy Contract... 41 5.3. Create Sublease Tenancy Contract... 43 7. Error messages and workaround... 45 Copyright 2015 - Municipality of Abu Dhabi City Page 3 of 48

1. Abstract This document contains complete information about using TAWTHEEQ eforms system, it is considered as the first step to become a professional user of TAWTHEEQ eforms system. After going through this document, you will be aware of the registration process, and all transactions related to TAWTHEEQ eforms system. 2. Overview TAWTHEEQ means Attestation in Arabic. TAWTHEEQ eforms is an online application developed specifically for public users. The users will create tenancy contracts by registering themselves as Tenants (Person, Company, Government) and uploading all supporting documents. On success, a contract number will be generated along with the Audit information page that can be printed and used for further processing. 3. Accessing the System 3.1. Link to eforms General Public can find link to the eforms at the following website: https://tawtheeq.dma.abudhabi.ae/eforms/logincitizen.aspx Copyright 2015 - Municipality of Abu Dhabi City Page 4 of 48

3.2. Login/ Register To login or register to Eforms, please follow the below steps: 1. Go to https://tawtheeq.dma.abudhabi.ae/eforms/logincitizen.aspx 2. The main page will be loaded. You can either register as a new tenant or use your credentials to log in the system. 3.3. Changing Language Eforms are available in English and Arabic versions. You can easily switch to any of these languages according to your need. Copyright 2015 - Municipality of Abu Dhabi City Page 5 of 48

4. Registration Process If you are the first time user of eforms, click REGISTER to open the registration options. Registration can be made as Person Tenant, Company Tenant or Government Tenant. Note: The registration is specifically for tenants. It is not intended for Landlords/Property Management Companies (PMCs). Landlords can register on behalf of tenant by using their (Tenant s) information. Please carefully select type of tenant and provide correct information for all fields. This information will be used in creation and renewal of Tenancy Contract and will be printed on Contract. User will not be able to change Emirates ID and/or Trade License and/or P.O. Box of the tenant if he provided wrong information at this stage. For more information, please contact Abu Dhabi Municipality. 4.1. Register as Person Tenant For Residential Units: Register as a Person Tenant if you are renting out a residential unit for your family or as a Bachelor (single) For Commercial Units: Register as a Person Tenant for commercial units, if you have not got the trade license; yet the Initial approval of license is available. This contract will be considered as Company Under Establishment contract applicable only on commercial units with Tenant as Person 1. Click on REGISTER and select PERSON from options to register as a Person tenant as shown in the below images 2. Fill in all the fields. There are tooltips all over the application that explains the user what exactly is required. Copyright 2015 - Municipality of Abu Dhabi City Page 6 of 48

3. Enter the emirates ID. Emirates ID must be 15 digits long and must be valid. (Remember that you will not be able to change the emirates ID once you have successfully registered) 4. Enter the name of the person as per the Emirates ID. The first name is mandatory (Name can be entered in English or Arabic) 5. Enter a valid email 6. Enter a valid Mobile number (Code will be sent to the mobile number which has been provided here) 7. Fill in all details and click on the Get Code button to receive the code via SMS. Note: All fields marked with * are required and correct information must be provided Copyright 2015 - Municipality of Abu Dhabi City Page 7 of 48

8. An SMS will be sent to the registered number having the code to be entered. Dear user, Your Tawtheeq check code is 7957 Insert it in your browser window to complete your registration The Tawtheeq team Note: If you didn t received the SMS with the code within few minutes, you may click the link to go back (as shown in the image below) and check the details If you provided the correct details and you still didn t received SMS within maximum 2 hours, there might be technical difficulty in sending SMS at this time. In this case, please contact Abu Dhabi Municipality 9. Enter the code in the place provided and click on Register button to complete the registration process 10. Once the registration is done, system will show the confirmation message and you will get an SMS with login credentials Copyright 2015 - Municipality of Abu Dhabi City Page 8 of 48

Dear user, Thank you for having registered to Tawtheeq. Emirates ID: 784-1233-9876543-1 Your Access Code: dea458a9 The Tawtheeq Team Note: If you didn t receive the SMS within maximum 2 hours, there might be technical difficulty in sending SMS at this time. In this case, please contact Abu Dhabi Municipality. 11. Registration process is completed. You should be able to login to the system by using the details received in the SMS Login successful: 1. Use your login details to log in the system. 2. If the login credentials are correct, you will be logged in the application else an error message will appear. Copyright 2015 - Municipality of Abu Dhabi City Page 9 of 48

Login unsuccessful: 4.2. Register as Company Tenant For Residential Units: Register as a Company Tenant if you are renting out a residential unit for your staff For Commercial Units: Register as a Company Tenant to get the commercial contracts applied on offices, shops, showrooms, etc. 1. Click on REGISTER and select COMPANY from options to register as a Company tenant as shown in the below images 2. Fill in all the fields. Enter the trade license number (Remember that you will not be able to change the trade license once you have successfully registered) 3. Enter the full name of the company as per the Trade license. (Name can be entered in English or Arabic) 4. Enter a valid email 5. Enter a valid Mobile number (Code will be sent to the mobile number which has been provided here) 6. Fill in all details and click on the Get Code button to receive the code via SMS. Copyright 2015 - Municipality of Abu Dhabi City Page 10 of 48

7. An SMS will be sent to the registered number having the code to be entered 8. Enter the code in the place provided and click on Register button to complete the registration process 9. Once the registration is done, system will show the confirmation message and you will get an SMS with login credentials 10. Log in to the system using the credentials provided for company tenant 11. Login info shows that the user has logged in Copyright 2015 - Municipality of Abu Dhabi City Page 11 of 48

4.3. Register as Government Tenant For Residential Units: Register as a Government Tenant if you are renting out a residential unit for your staff For Commercial Units: Register as a Government Tenant to get the commercial contracts applied on offices, shops, showrooms, etc. 1. Click on REGISTER and select GOVERNMENT from options to register as a Government tenant as shown in the below images 2. Fill in all the fields. Enter the P.O.Box. number. (Remember that you will not be able to change the P.O.Box. once you have successfully registered) 3. Enter the full name of the government (Name can be entered in English or Arabic) 4. Enter a valid email 5. Enter a valid Mobile number (Code will be sent to the mobile number which has been provided here) 6. Fill in all details and click on the Get Code button to receive the code via SMS. 7. An SMS will be sent to the registered number having the code to be entered 8. Enter the code in the place provided and click on Register button to complete the registration process Copyright 2015 - Municipality of Abu Dhabi City Page 12 of 48

9. Once the registration is done, system will show the confirmation message and you will get an SMS with login credentials 10. Log in to the system using the credentials provided for government tenant 11. Login info shows that the user has logged in 4.4. Duplicate Registration Once the Emirates ID (for Person Tenant), Trade License (for Company Tenant), P.O.Box (for Government Tenant) is registered for eforms; you cannot use the same details to create another login. System validates and verifies for duplicated entries. In this case, you will get the error message. Note: If you forgot your password, you may use Password Recovery option at the main page to get new password at your registered mobile number. Copyright 2015 - Municipality of Abu Dhabi City Page 13 of 48

4.5. Password recovery Password recovery is a powerful feature of eforms system. You can make a request and reset the password (when desired). The system will generate a new password and forwards this to the mobile number you have registered before. 4.6. Home Page/Dashboard Once you log in, you will be directed to the home page/dashboard of eforms application as shown in the figure below. Copyright 2015 - Municipality of Abu Dhabi City Page 14 of 48

No 1 Dashboard Items Language Selection Language can be selected according to your preference. The system is available in English and Arabic versions. Menu Bar Home: takes you to the home page of eforms 2 User Profile: Shows the User information User Logout: logs you out from the eforms application 3 Login Information Shows the following information: Tawtheeq ID: ADM (Abu Dhabi Municipality) User name: Emirates ID/ Trade License/ P.O.Box. Type: Person/Company/Government (type of tenant) Profile : takes you to the User Profile page Log out : logs you out from the eforms application Actions to Perform 4 User can perform the following actions: Create New Tenancy Contract Renew Tenancy Contract Create Sublease Tenancy Contract Note: Details of these actions is explained further in this guide List of contracts 5 Shows the list of all contracts that are completed using eforms. Also shows the contract status for each contract. List of Unfinished contracts 6 User started with these contracts but did not finish them. User has to either complete the contract or Remove it from the list. Copyright 2015 - Municipality of Abu Dhabi City Page 15 of 48

No 7 Dashboard Items Actions performed on the completed contracts Modify Occupant: Occupants can be modified for contracts having Registered and Non-registered status. Renew: All Expired contracts can be renewed. Registered contracts can be renewed before expiry Download Registered contract: Only those contracts can be downloaded which have Registered status. 4.7. User Profile You can always view the details of the user (Tenant) from Profile link. 4.8. Logging Out To log out from the system: Click on Logout which comes under the User link and also you can use the Logout option appearing under the Login info link. Copyright 2015 - Municipality of Abu Dhabi City Page 16 of 48

5. Contracts Following are the actions that a user can perform for tenancy contracts: Create New Tenancy Contract Renew Tenancy Contract Create Sublease Contract Note: These all transactions can be performed by Person/Company & Government Tenants. 5.1. Create New Tenancy Contract Log in to the eforms using Person/Company/Government tenant credentials. Enter the user name and password; then click on LOGIN button. In the below example, we have taken the Person tenant. For Company and Government tenants, you have to follow the same steps. New Tenancy contracts can be created using Create New Tenancy Contract option from the Homepage. The following window will appear: Copyright 2015 - Municipality of Abu Dhabi City Page 17 of 48

The wizard will guide you through each step that is required to complete the contract creation process. The top menu is clickable and is explained below: Home page Property Details Stakeholders Contract Details Attachments Special Terms Summary Navigate to the home page Navigate to the property details section Navigate to the tenant and occupants section Navigate to the contract details section where you can add contract start-end dates and payment details Navigate to attachments module where you can attach supporting documents Navigate to special terms and condition section where you can upload special term or type in manually Navigate to the summary page Copyright 2015 - Municipality of Abu Dhabi City Page 18 of 48

A. Residential Units: Residential contracts can be created by Person, Company and Government tenants Occupants must be added to units In case of Group contracts, all units must have at least one occupant. The rental usage for all units must be Residential Step 1. Property Details In property details section, user must fill in the Registrant Tawtheeq ID, Property ID and Unit/s ID(s) for the contract and click on Verify Elements to verify the information validity. If you are renting out an independent villa, then Unit ID is not required. Just provide the Tawtheeq ID & Property ID and proceed. (Examples: Property Registrant Tawtheeq ID (ACC5442), Property (PRP12345) and Unit (UNT12345)) If the details are correct, you will get a message Verified Successfully. In case, the details are not correct, you will get the concerned error message (For error messages, refer to Section 7. Error messages and workaround) If the information is valid, user will be able to do the following: 1. User must select the Rent Usage. User need to provide info about how he/she will use the unit, for Residential purpose or, for Commercial purpose. i. If tenant will use the unit for Residential purpose, user must select Accommodation Type to specify if he wants to use Unit for Family or for Singles (bachelors). ii. You can also change the Residential usage to Commercial in case of villas; but your require DED approval for the same iii. If the tenant will use the unit for Commercial purpose, Accommodation Type is not needed, hence it will be disabled. Copyright 2015 - Municipality of Abu Dhabi City Page 19 of 48

2. If you are making a Group TC, you can add more units by clicking on the ADD button and adding more Unit IDs. Note: If user have provided more than one unit, all units must be of same type. For example: All units must be of type residential or commercial. Mixed units are not allowed to be rented under the same contract. 3. Click on NEXT button to proceed. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms later and reopen the saved draft at the home page (explained above in this document) Step 2. Stakeholders Details In Stakeholders details section, user must add tenant and occupants as follows: 1. Add Tenant Details i. User has to click Add Tenant link to add tenant details. ii. Once user clicks the link, a form will appear as shown in the image below. Copyright 2015 - Municipality of Abu Dhabi City Page 20 of 48

iii. Some of the fields are pre-filled (For example: Trade License Number, name, etc.) iv. All required fields must be filled to add the tenant to the contract. v. After adding the tenant, user can modify tenant details (if required) as shown in image below. 2. Add Occupants Details i. If at the previous section (property details), Rent Usage was selected as Residential, only then Add Occupants option will appear. ii. If at the previous section (property details), Rent Usage was selected as Commercial or Industrial or it is disabled, Add Occupants option will not appear. iii. User has to click Add Occupants link to add occupant details. iv. Once user clicks the link, a form will appear as shown in the image below. v. Click on the Fill with tenant data option if the tenant is also an occupant. You can also add more occupants as desired vi. All required fields must be filled to add occupant to the contract. vii. After adding the occupant, user can modify or delete occupant (if required) as shown in image below. Copyright 2015 - Municipality of Abu Dhabi City Page 22 of 48

3. Click NEXT to go to next screen. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms latter and reopen the saved draft at the home page (explained above in this document). Occupants Note: If user has provided more than one units at property details section, minimum one occupant must be added for Every Unit. Step 3. Contract Details In contract details section, user must fill in all the fields as follows 1. Contract Dates User must provide Contract Start date (Contract Start date can be today s date or any future date) User must provide Contract End date (Contract End date can be any future date with minimum 1 month duration from contract start date) 2. Contract Payments User must provide Rent Amount (Total rent amount for the duration of the contract) Copyright 2015 - Municipality of Abu Dhabi City Page 23 of 48

User may provide Security Deposit (This will be the refundable security deposit) User must provide Number of Payments (This will be the no of installments to pay the rent amount) User must click Show/Update Payment Plan button to generate the installments. Once Payments (Installments) are generated, user may define each installment independently. (User has to make sure that the installments total amount does not exceed the Total Rent Amount. Besides, the last installment date should be within the contract end date.) 3. Click next to go to next screen. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms latter and reopen the saved draft at the home page (explained above in this document). Step 4. Attachment Details In Attachment details section, user must scan and upload the required documents as follows: 1. Select the document type as shown in the image below. (More than one document types can be selected if one scanned file contains more than one document types.) Copyright 2015 - Municipality of Abu Dhabi City Page 24 of 48

2. Click Add Files and new popup will appear where user may browse and select file to be uploaded. 3. The selected file should automatically be uploaded and 1 row for each document type selected should be generated automatically. 4. Provide the Document Name, No of pages, Expiry Date (If applicable) and any other special notes for the document. 5. Click next to go to next screen. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms latter and reopen the saved draft at the home page (explained above in this document). Following are the mandatory documents with relation to the tenant type Tenant type Supporting documents required Person Person National ID ADWEA Clearance Letter Tenancy Contract Registration Form Company Trade License Authorization letter for Signature Authorized Signatory National ID ADWEA Clearance Letter Tenancy Contract Registration Form Government ADWEA Clearance Letter Tenancy Contract Registration Form Copyright 2015 - Municipality of Abu Dhabi City Page 25 of 48

Step 5. Special Terms In Special Terms section, user may type if there are and special terms and conditions which were agreed between Lessor and Tenant and needs to be printed on the Contract. Step 6. Summary Summary section will show all the sections from the Form. It will help user to review the details he provided. If he wants, he can go back to modify the details. User must agree to the terms and conditions for the eforms and click proceed at Summary page to Create Tenancy Contract. Copyright 2015 - Municipality of Abu Dhabi City Page 26 of 48

Step 7. Printable Contract On success, a contract number should be generated and user may view the printable version of the contract. The created contract will be available at the home page under Tenancy Contracts List as shown in the image below. You can click on the contract number and view the Audit page. This can also be printed for further reference. Copyright 2015 - Municipality of Abu Dhabi City Page 28 of 48

5.1.1. Modify Occupants Occupants can be modified for Registered and Non-registered contracts. To modify occupants, click on Modify Occupants icon. Remember that occupants can be modified only for residential contracts. The following window appears: You can ADD a new occupant record, modify or delete an existing record. Once you are done, click on Save button to go to the home page. Copyright 2015 - Municipality of Abu Dhabi City Page 30 of 48

B. Commercial/Industrial Units: Commercial contracts can be created by Company and Government tenants Commercial contract is allowed for Person tenant only in case he provides the initial approval of license issued by the license department. The same document must be uploaded. This type of contract is called Company under establishment contract In case of Group contracts, the rental usage must be commercial for all. Step 1. Property Details In property details section, user must fill in the Property/Unit Registrant Tawtheeq ID, Property and Unit/s details for the contract and click on Verify Elements to verify the information validity. (Examples: Property Registrant Tawtheeq ID (ACC5442), Property (PRP12345) and Unit (UNT12345)) Note: If user have provided more than one unit, all units must be of same type. For example: All units must be of type residential or commercial. Mixed units are not allowed to be rented under the same contract. 1. If the information is valid, user will able to Click Next to go to next screen. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms latter and reopen the saved draft at the home page (explained above in this document). Copyright 2015 - Municipality of Abu Dhabi City Page 31 of 48

Step 2. Stakeholders Details In Stakeholders details section, user must add tenant and occupants as follows: 1. Add Tenant Details i. User has to click Add Tenant link to add tenant details. ii. Once user clicks the link, a form will appear as shown in the image below. iii. Some of the fields are pre-filled (For example: mobile, emirates ID, etc.) iv. All required fields must be filled to add the tenant to the contract. v. After adding the tenant, user can modify tenant details (if required) as shown in image below. 2. Click next to go to next screen. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms latter and reopen the saved draft at the home page (explained above in this document). Step 3. Contract Details In contract details section, user must fill in all the fields as follows 1. Contract Dates User must provide Contract Start date. (Contract Start date can be today s date or any future date) Copyright 2015 - Municipality of Abu Dhabi City Page 32 of 48

User must provide Contract End date. (Contract End date can be any future date with minimum 1 month duration from contract start date) 2. Rented Area Whole Unit can be selected if you are renting a complete commercial unit. Partial Unit can be selected if you are renting a partial commercial unit. If Partial Area is selected, then Contract Area must be defined. (Contract Area is the actual rented area from the total or available area) 3. Contract Payments User must provide Rent Amount (Total rent amount for the duration of the contract) User may provide Security Deposit. (This will be the refundable security deposit) User must provide Number of Payments (This will be the no of installments to pay the rent amount) User must click Show/Update Payment Plan button to generate the installments. Once Payments (Installments) are generated, user may define each installment independently. (User has to make sure that the installments total amount does not exceed the Total Rent Amount. Besides, the last installment date should be within the contract end date.) 4. Click next to go to next screen. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms latter and reopen the saved draft at the home page (explained above in this document). Copyright 2015 - Municipality of Abu Dhabi City Page 33 of 48

Step 4. Attachment Details In Attachment details section, user must scan and upload the required documents as follows: 1. Select the document type as shown in the image below. (More than one document types can be selected if one scanned file contains more than one document types.) 2. Click Add Files and new popup will appear where user may browse and select file to be uploaded. 3. The selected file should automatically be uploaded and 1 row for each document type selected should be generated automatically. 4. Provide the Document Name, No of pages, Expiry Date (If applicable) and any other special notes for the document. 5. Click next to go to next screen. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms latter and reopen the saved draft at the home page (explained above in this document). Copyright 2015 - Municipality of Abu Dhabi City Page 34 of 48

Step 7. Printable Contract On success, a contract number should be generated and user may view the printable version of the contract. The created contract will be available at the home page under Tenancy Contracts List as shown in the image below 5.1.2. Group Tenancy Contract If you select more than one unit in the initial step, then you are actually making a Group Tenancy contract. You have to add occupants to all units for a Group Tenancy contract. Copyright 2015 - Municipality of Abu Dhabi City Page 36 of 48

For creating a Group Tenancy Contract, follow the same steps mentioned in the Section 5.1 Create New Tenancy Contract 5.1.3. Multiple Tenancy Contract Multiple contracts can be created for commercial units if the area is specified for that unit. Multiple contracts cannot be created on Group contracts To create a multiple tenancy contract, follow these steps. Step 1. Property Details 1. Log in the application using your credentials 2. In the property details section, user must fill in the Registrant Tawtheeq ID, Property ID and units ID for the contract and click on Verify Elements to verify the information validity. (Examples: Property Registrant Tawtheeq ID (ACC5442), Property (PRP12345) and Unit (UNT12345)) Copyright 2015 - Municipality of Abu Dhabi City Page 37 of 48

3. Click on NEXT button to proceed. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms later and reopen the saved draft at the home page (explained above in this document) Step 2. Stakeholders Details In Stakeholders details section, user must add tenant as follows: 1. Add Tenant Details i. User has to click Add Tenant link to add tenant details. ii. Once user clicks the link, a form will appear as shown in the image below. iii. Some of the fields are pre-filled (For example: Trade License Number). iv. All required fields must be filled to add the tenant to the contract. Copyright 2015 - Municipality of Abu Dhabi City Page 38 of 48

v. After adding the tenant, user can modify tenant details (if required) as shown in image below. 2. Click NEXT to go to next screen. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms latter and reopen the saved draft at the home page (explained above in this document). Occupants Note: If user has provided more than one units at property details section, minimum one occupant must be added for Every Unit. Step 3. Contract Details In contract details section, user must fill in all the fields as follows 1. Contract Dates User must provide Contract Start date. (Contract Start date can be today s date or any future date) User must provide Contract End date (Contract End date can be any future date with minimum 1 month duration from contract start date) 2. Contract Payments User must provide Rent Amount (Total rent amount for the duration of the contract) User may provide Security Deposit (This will be the refundable security deposit) Copyright 2015 - Municipality of Abu Dhabi City Page 39 of 48

User must provide Number of Payments (This will be the no of installments to pay the rent amount) User must click Show/Update Payment Plan button to generate the installments. Once Payments (Installments) are generated, user may define each installment independently. (User has to make sure that the installments total amount does not exceed the Total Rent Amount. Besides, the last installment date should be within the contract end date.) 3. Click next to go to next screen. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms latter and reopen the saved draft at the home page (explained above in this document). 4. Rest of the steps same as for other contracts. Copyright 2015 - Municipality of Abu Dhabi City Page 40 of 48

5.2. Renew Tenancy Contract Tenancy contracts can be renewed using Renew Tenancy Contract option. Only those contracts can be renewed whose status is Registered or Expired. You can click on the option Renew Tenancy Contract or click on the Renew icon Enter the previous contract number, contract start and end dated and click on Proceed. Step 1. Property Details The contract details will be verified and appears in the screen. Copyright 2015 - Municipality of Abu Dhabi City Page 41 of 48

Step 2. Stakeholders Details In Stakeholders details section, the previous tenant details are populated. You can make changes to the tenant details (if required). Click Next button to proceed Follow the same steps explained in previous sections for creating a tenancy contract. Once the contract is created, the old contract is Closed the renewed contract has status Non- Registered The status of the previous contract will becomes Closed and the new contract will have status as Non-Registered Copyright 2015 - Municipality of Abu Dhabi City Page 42 of 48

5.3. Create Sublease Tenancy Contract Sublease contracts can be created using the option Create Sublease Tenancy Contract from the homepage. Step 1. Property Details 1. In property details section, user must fill in the Master Contract Registrant Tawtheeq ID, Master Contract Number, Property and Unit/s details for the contract and click on Verify Elements to verify the information validity. (Examples: Property Registrant Tawtheeq ID (ACC5442), Master Contract Number: NRMS- 1007478-1501 Property (PRP12345) and Unit (UNT12345)) Note: If user have provided more than one unit, all units must be of same type. For example: All units must be of type residential or commercial. Mixed units are not allowed to be rented under the same contract. Copyright 2015 - Municipality of Abu Dhabi City Page 43 of 48

2. Click next to go to next screen. All info will be saved as draft (when you click next). If you do not wish to continue at this time, you may login to eforms latter and reopen the saved draft at the home page (explained above in this document). 3. Remaining steps are the same as explained in 6.1.1 Create tenancy Contract section. 4. On success, a contract number should be generated and user may view the printable version of the contract. The created contract will be available at the home page under Tenancy Contracts List as shown in the image Copyright 2015 - Municipality of Abu Dhabi City Page 44 of 48

7. Error messages and workaround No. Section Transaction Message Work Around 1 Registration Get Code The specified Emirates ID or Trade License is already registered. 2 Registration Get Code Our service is temporarily down for maintenance. We apologize for the inconvenience caused by this service outage. Please contact Abu Dhabi Municipality to proceed with your transactions. Thank you. 3 Login Login Username provided is either not registered with us or incorrect. If you are a new user, click on register button. Otherwise, please correct the information and try again. 4 Login Login Only those Users which are registered through eforms Application are allowed to login. For more information, please contact Abu Dhabi Municipality. 5 Login Password Recovery 6 Create New Tenancy Contract Information Verification (Registrant Tawtheeq ID) Username provided is either not registered with us or incorrect. If you are a new user, click on register button. Otherwise, please correct the information and try again. Registrant Tawtheeq ID verification failed. Account ACC5510 is incorrect. Please provide correct ID or contact Abu Dhabi Municipality to create Tenancy Contract. Use password recovery to get new password at your registered mobile number. Maintenance work in progress. Contact Abu Dhabi Municipality. Make sure you are providing correct username (usually Emirates ID or Trade License). If you are new user, try to register yourself to get your login details. If you forgot your password, use password recovery option. If Landlord or PMCs try to login using their credentials, they will face this error. Only tenants can be Registered using eforms. Landlords or PMCs can register on behalf of Tenants with Tenant s Details. Make sure you are providing correct username (usually Emirates ID or Trade License). If you are new user, try to register yourself to get your login details. Contact the lessor to get correct info. 7 Create New Information Registrant Tawtheeq ID Contact the lessor so he may Copyright 2015 - Municipality of Abu Dhabi City Page 45 of 48

No. Section Transaction Message Work Around Tenancy Contract 8 Create New Tenancy Contract 9 Create New Tenancy Contract 10 Create New Tenancy Contract 11 Create New Tenancy Contract 12 Create New Tenancy Contract Verification (Registrant Tawtheeq ID) Information Verification (Registrant Tawtheeq ID) Information Verification (Registrant Tawtheeq ID) Information Verification (Registrant Tawtheeq ID) Information Verification (Registrant Tawtheeq ID) Information Verification (Property ID) verification failed. Account ACC5510 is not verified in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Registrant Tawtheeq ID verification failed. Account ACC5510 is deactivated in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Registrant Tawtheeq ID verification failed. Account ACC5510 is blocked in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Registrant Tawtheeq ID verification failed. Account ACC5510 is Access Enabled in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Registrant Tawtheeq ID verification failed. Lessor e- Signature preferences on Account ACC5510 are not available. Please contact Abu Dhabi Municipality to create Tenancy Contract. Tawtheeq Property ID verification failed. Property PRP12345 is Not-Available in Tawtheeq. Please provide correct information or contact Lessor or Abu Dhabi Municipality to create Tenancy contact Abu Dhabi Municipality to solve the problem with Registrant Tawtheeq ID. Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Registrant Tawtheeq ID. Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Registrant Tawtheeq ID. Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Registrant Tawtheeq ID. Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Registrant Tawtheeq ID. Contact the lessor to get correct info. Copyright 2015 - Municipality of Abu Dhabi City Page 46 of 48

No. Section Transaction Message Work Around Contract. 13 Create New Tenancy Contract 14 Create New Tenancy Contract 15 Create New Tenancy Contract 16 Create New Tenancy Contract 17 Create New Tenancy Contract 18 Create New Tenancy Contract Information Verification (Property ID) Information Verification (Property ID) Information Verification (Property ID) Information Verification (Property ID) Information Verification (Unit ID) Information Verification (Unit ID) Tawtheeq Property ID verification failed. Property PRP12345 is Not-Approved in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Tawtheeq Property ID verification failed. Property PRP12345 is Disapproved in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Tawtheeq Property ID verification failed. Property PRP12345 is Blocked in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Tawtheeq Property ID verification failed. Property PRP12345 is Not-Verified in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Tawtheeq Unit ID verification failed. Unit UNT12345 is Not- Available in Tawtheeq. Please provide correct information or contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Tawtheeq Unit ID verification failed. Unit UNT12345 is Not- Approved in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Property ID. Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Property ID. Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Property ID. Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Property ID. Contact the lessor to get correct info. Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Unit ID. Copyright 2015 - Municipality of Abu Dhabi City Page 47 of 48

No. Section Transaction Message Work Around Contract. 19 Create New Tenancy Contract Information Verification (Unit ID) 20 Create New Tenancy Contract 21 Create New Tenancy Contract 22 Create New Tenancy Contract Information Verification (Unit ID) Information Verification (Unit ID) Information Verification (Unit ID) Tawtheeq Unit ID verification failed. Unit UNT12345 is Disapproved in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Tawtheeq Unit ID verification failed. Unit UNT12345 is Blocked in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Tawtheeq Unit ID verification failed. UNT12345 is Not- Verified in Tawtheeq. Please contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Tawtheeq Unit ID verification failed. Unit UNT12345 is already Rented in Tawtheeq. Please provide vacant unit or contact Lessor or Abu Dhabi Municipality to create Tenancy Contract. Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Unit ID. Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Unit ID. Contact the lessor so he may contact Abu Dhabi Municipality to solve the problem with Unit ID. Contact the lessor to get correct info. Copyright 2015 - Municipality of Abu Dhabi City Page 48 of 48