BOURNEMOUTH POOLE CHRISTCHURCH

BOURNEMOUTH POOLE CHRISTCHURCH

PAGE 02 ABOUT MERIDIAN We are passionate about providing exceptional service ensuring clients continue to use and trust us time and time again. What makes Meridian different? Founded in the Spring of 2010 in a time of financial uncertainty and a struggling property market Meridian have grown from strength to strength with a vision to provide exceptional customer service and unrivalled sales skills. Since opening we have grown our network to three market leading offices situated in Bournemouth, Poole & Christchurch and in recent years have invested heavily into our marketing techniques enabling us to provide our clients with the best possible advertising for their properties. At Meridian we care for your investment like it is our own. Being a family run independent agency with a modern approach but traditional values, we recognise the pressure and stress that can be involved in either sales or rentals and our aim is simple, to provide an honest and affordable service strongly believing that communication and service are paramount. A combination of high quality photography, floor plans and market leading technology, ensures that a buyer or tenant s attention is captured at first sight, giving your property better exposure and an increased chance in the market. We also advertise on the major property portals, including Rightmove, Zoopla and Primelocation and we are one of the only agents in the area to consistently advertise in The Daily Echo which attracts 56,000 readers per week. Our website meridianestateagents.com is also one of the most recognised local websites which attracts 1000 s of visitors each month, so please be sure to take a look for all of the latest properties. Integrity, credibility and professionalism Meridian is a member of the following codes of practice. These memberships provide sellers, buyers, landlords and tenants with an assurance that they will receive the highest level of customer service. The Property Ombudsman (Sales & Lettings) Tenancy Deposit Scheme The National Approved Lettings Scheme The team at Meridian were brilliant from start to finish and I would highly recommend them to anyone wanting quick, efficient, friendly service. MR & MRS SKEW VENDOR ABOUT MERIDIAN We hope that we have the pleasure in working with you to either sell or let your property and if we can be of any further service or you have any questions please do not hesitate to contact us.

PAGE 04 A PROFESSIONAL AGENT WHO CAN ACHIEVE YOU A RECORD PRICE Meridian are highly skilled agents who are focused on ensuring a professional service that you will want to use time and time again. With 3 offices covering Poole, Bournemouth & Christchurch and with the best marketing in the area we know we can help you achieve your goal. 97% 11 DAYS On average we achieve 97% of the asking price for sellers and we will do the same for you. This is the average time it takes for Meridian to let a property from the day of instruction. 6 SIMPLE STEPS MARKETING WITH MERIDIAN 1 Valuation Your local sales experts will visit you at the property and discuss current market conditions, our services and how we can achieve you that record price. 2 Instruction Once you have decided to come to the market we will prepare your paperwork and book in for our team to come and photograph your property. 3 Marketing preparation How your property is marketed is everything, which is why our professional team will take photos, prepare brochures and list your property online & in the local Echo.

TOP REASONS TO CHOOSE MERIDIAN 3 office network Our modern offices are situated in the best locations ensuring maximum exposure for your property. Outstanding presentation Professional Photography, Detailed Floor Plans & eye catching brochures are all free and part of our service. Powerful marketing We advertise with the best portals & local papers including Rightmove, Zoopla & The Echo (Location Magazine). Thousands of registered applicants We have thousands of prequalified buyers and tenants waiting to view your property. Accompanied viewing & feedback All viewings are accompanied by our agents & feedback is always given the next day before 10am. Expert negotiators Our highly skilled agents will always work for you and aim to always achieve you a record price for your property. TO SELL YOUR PROPERTY 4 5 6 Viewings Viewings will take place accompanied by our agents and all feedback will be given to you by 10am the next day. Offers accepted Once we achieve you the offer you want, we will erect a sold board and issue paperwork to the solicitors. We will then chase the sale regular and keep you updated. Exchange & completion Once all the paperwork is reviewed and in order we will negotiate a completion date that you are happy with and contracts will then exchange and money will change hands.

SELLING YOUR PROPERTY PAGE 06 THINKING OF SELLING? Usually we sell houses within 8 days of being listed and for 97% of the asking price. Selling your home has never been easier We nearly always get the asking price for the houses we sell. This is down to the care we take when marketing your property to ensure it rises above the competition. If you like to know what your property is worth then we can help with a free valuation. All of our work is aimed at increasing interest in your property, showcasing your property s strengths and providing a friendly and helpful service to buyers. The importance of a first impression Showcasing a property correctly takes skill and attention to detail. Photography that entices buyers to arrange a viewing of your property will ensure you achieve the best possible price every time. As part of our service all photos are taken professionally and edited where appropriate. We will also create a professional and detailed floor plan of all rooms and property measurements are always listed clearly. We are known locally for our exceptional attention to detail and you will be pleased to know that all of our marketing is free of charge for all customers. My wife and I recently sold our house obtaining more or less our asking price; the process being handled in a very professional manner by Meridian Estate Agents (Parkstone). The team at the agency always made themselves available to handle the many questions we put to them and handled each and every one with due consideration and always in a friendly upbeat manner. At the viewings it was obvious that they had done their homework and were able to fully address the range of questions put to them by potential buyers and in so doing making them feel fully at ease. I would not hesitate to recommend Ryan and his team to anyone looking to sell their house in the area. STEPHEN MURRAY VENDOR Reaching a wide audience We send your property details to all the popular portals, additionally we list your property in high quality adverts in the local press. We re proud to be a featured estate agent in RightMove, this means we have more buyers register with us and our properties are more prominently displayed. The best service We always provide crucial feedback to sellers the morning after a viewing, accompanied viewings until 7pm and agreed sales are personally progressed by the branch manager to ensure the sale goes through in the shortest possible time. We carefully choose new members of the team and ensure they are well trained to our high standards. Our team is always here to help you with whatever questions you may have. Throughout the sale of my property Meridian Estate Agents have been professional at all times. The staff are courteous, efficient and helpful. Many thanks for all your efforts throughout. PAULINE PEMBERTON VENDOR

LETTING YOUR PROPERTY PAGE 08 STRESS FREE LETTINGS IN BOURNEMOUTH, POOLE & CHRISTCHURCH When you let your property with Meridian you can rest assured we will take care of your property. We re trusted to manage an extensive portfolio of hundreds of properties in the Bournemouth, Poole and Christchurch area ranging from studio apartments to large luxury super homes with waterside views. We are also experts in HMO property management and large portfolio management locally, so if you are a landlord who is just starting out or a landlord with multiple properties, we can help. Advice and valuations are free of charge with no obligation and our dedicated management team cover the entire Bournemouth, Poole and Christchurch areas. We also offer advice for landlords who are experiencing difficulties with legislation changes or tenants who have failed to pay. Passionate about service Knowing that you are protected is the peace of mind that you should expect when selecting your agent. That is why we safe guard all of our clients as a matter of principle to ensure you are always protected. We are always working closely with the governing bodies to ensure we stay compliant and our in house complaints team are always on hand should things go wrong. We believe that you should not be judged on if you make a mistake, but how you resolve it. Services tailored for you We have used our vast experience of lettings to put together a range of landlord services that are designed to ensure you get the maximum from your property investment with minimal hassle. If you re a new landlord or simply want us to take care of the day to day running of your property then our Fully Managed service is right for you. Popular with our fully managed clients is our Rent Plan Landlord Cover which guarantees you rental income even if the property is empty Let your property quickly On average we let a property within 11 days from going to market. or the tenant has stopped paying in which case we ll evict the tenant for free. If you d prefer to manage the property yourself and want us to find, vet potential tenants and write up a tenancy agreement, then we also offer a Find Tenant service. Whatever your needs, speak to us today and we ll ensure you get the best from your investment. I would highly recommend Meridian, they work really well as a team and get results fast, keeping you informed along the way and went the extra mile and found us great tenants who paid the full asking price. Well done to all and I will certainly be using them again. KAYE QUINN LANDLORD We have used Meridian as both tenants and as a landlord. All the staff are professional, exacting and tenacious. Even through some of the more complicated tenancy agreements they work as the ultimate conduit between tenant and landlord to ensure that the final result is right for all parties. The Meridian staff are professional personable and great to deal with. GEORGE & LARA SPENCER LANDLORD

GUIDE TO LETTING YOUR PROPERTY PAGE 10 STEP BY STEP GUIDE TO LETTINGS 1. Rental valuation We will provide you with a free market appraisal and advice on any work which may be required to ensure your property attracts quality tenants paying the highest achievable rental figure. We can also advise on any steps which need to be taken to comply with every-changing rules and regulations prior to offering the property to let. 2. Professional photography First impressions count and the first thing potential tenants are attracted to are the photographs of your property. We spend time, use professional cameras and skilled photography to capture the best pictures that will make your property let quickly. 3. Web advertising Your property will be instantly available on our daily updated website meridianestateagents.com along with property specification, photography and location maps. Details of your property will automatically be sent to relevant applicants and also loaded onto Rightmove, Zoopla and Primelocation.co.uk. 4. Viewings & being proactive A large number of estate agents close their offices early on a Saturday lunchtime and only do viewings until 5pm. Our offices are open until 6pm during the week and until 5pm on a Saturday and all viewings will be booked in with you first and a text message will be sent to confirm the details. All viewings are accompanied by a professionally trained agent and you will receive feedback the next day by 10am. 5. Referencing & rent guarantee insurance All prospective tenants are fully referenced by any independent agency, who check the tenants identity, employment status, credit history and also gain references from previous landlords if applicable. Only tenants who pass our vigorous reference checks will then be recommended to you by one of our trained negotiators. Under our fully managed service we offer a rent guarantee insurance policy to protect you against non-payment of rent. Tenants can fall on hard times due to redundancy or loss of income due to sickness. Our range of policies not only covers you for loss of rent but also legal expenses incurred up to the value of 50,000. 6. Tenancy agreement Our in house property managers are experts in creating legal and up to date tenancy agreements which can be customised to your requirements as a landlord. Our property managers attend regular ARLA training courses to ensure they are up to date with the latest legislation. We now use state of the art online signature software so you can now sign and view your contract online. 7. Getting the property ready (Landlord s obligations) Before the inventory can be completed the property must be professionally cleaned, including the oven, carpets, windows and if applicable any white goods. Any outstanding maintenance issues must also be repaired (Unless agreed with the tenant) to ensure a smooth move in process. We are happy to arrange for a professional trades person to complete any works required so please discuss this with a member of our team. The landlord has a duty under the Landlord and Tenant Act 1985 to keep the property in a good state of repair and ensure all plumbing, heating, wiring, electrical and gas appliances are kept in a safe and good working order. You are also required by law to have an annual gas safety certificate for all appliances within the property, and smoke alarms on every floor of the building. Legislation is always changing which is why so many landlords choose our comprehensive fully managed service which will ensure your property is kept legal at all times. Please ask our lettings team for more information on the latest changes and laws.

8. Inventory We produce a full Inventory and Schedule of Condition prior to the tenant moving into your property. It is essential that an accurate record is taken as this will be used to compare the condition at the end of the tenancy should a claim against the deposit need to be made. We use a professional and trained company to complete all of our inventories to ensure that they are impartial and up to date with the ever-changing legislation. 9. The deposit Taking a deposit ensures security against any damages or rent arrears during the term of the tenancy. Since 2007 all deposits held by either landlord or letting agent, must be registered with an approved Tenancy Deposit Scheme. Under our fully managed or Rent Plan service we take care of all deposit management and registration so you can rest easy that should further legislation changes occur you will be covered. Landlords can suffer fines and even prison if deposits are not handled correctly due to tough new laws, so if you need any advice on this matter please do not hesitate to contact us. 10. Move in day On move in day we will complete our final checks and ensure that everything is in order for your new tenants. Once they have collected the keys, your first months rent will be transferred into your account within 5 working days and a statement will be sent to you. If you choose to manage the property yourself you will be sent the deposit and tenants details so that you can then register the deposit yourself. (Please ensure you seek advice on how to stay legal) Under our fully management and Rent Plan service we will handle the day to day running of your investment and the tenant will contact us directly. We will send you monthly statements confirming rental payments and we will also complete regular property inspections.

COMPARE OUR SERVICES PAGE 12 RENT PLAN Our Rent Plan cover will ensure that your rental income is paid even if your tenant falls on hard times. Naturally the worst can happen but with Meridian you will have complete peace of mind throughout the time of your tenancy. We will also cover all eviction costs, legal fees and deal with the entire process for you without fuss. Our cover is not an insurance policy, and all claims are handled in house and your property manager will be your point of contact throughout. Rent Plan is only available with our Fully Managed service and is offered to all landlords and property types. Cover terms and conditions are available on request.

COMPARE OUR SERVICES We offer both Find Tenant and Fully Managed services so you re able to choose the right option for your needs. Whether you want the full support of our fully managed service so everything is taken care for you, or if you d prefer us just to find a tenant, we ll help you get the maximum from your investment. Tenant Find Fully Managed Rent Plan Free valuation Accompanied viewings Full marketing of property Tenant referencing Tenancy agreements Rent and deposit in advance Deposit registered with the TDS scheme Lettings team support Rent renewal negotiation Property visits Inventory and condition report Ongoing maintenance and repairs Rent guarantee with free eviction service

TESTIMONIALS PAGE 14 LOOKING FORWARD TO WORKING WITH YOU Some of the kind words people had to say about our service. I would like to thank you for your help with the sale of I would highly recommend Meridian from Firbank Road, you guys are amazing, and have done the experience I received following the a splendid job dealing with us, solicitors, agents and sale of two properties recently. The first everyone, a huge task and pressure but you managed one was sold on the first viewing and the it so well, so thank you very much. second property reached a record level for MR & MRS GTARI VENDOR We completed the sale of our 3 bed detached house in Poole very quickly thanks to the team at Meridian. From start to finish I could not fault the team at all. They were very friendly, professional and gave us confidence. The price was set correctly and all viewings where performed very professionally. Once we sold the property, the service was great and time was taken to explain the next steps which put us at ease. We exchanged and completed very quickly. Thanks again to all the team at Meridian, we would sell a property with you again without hesitation. BEN & KATE MACE VENDOR I had an awful experience with another local letting agent who couldn t be bothered with letting my house for 6 months, then along come Meridian to rescue me! Thoroughly professional and quickly found me a tenant who was willing to pay the asking price. Thank you so much, I greatly appreciate all your efforts on my behalf and I would highly recommend Meridian to anyone. JO STEVENS LANDLORD the road when compared to past sales. I was extremely impressed with all members of staff and they where always on hand to assist with any queries and tried to make the whole process as smooth as possible. I will definitely be recommending Meridian in the future to friends and family. BARBARA SMITH-GALER VENDOR I would like to take this opportunity of thanking you and your staff for the very professional way the sale of my building plot was handled by your team. We always found a warm reception from your members of staff, when contacted and when requested, returned our calls without exception. In fact we are delighted to have had such a professional service, which we greatly appreciated. You gave a fair and realistic price which you achieved for us. We will certainly recommend your company to our friends. COUNCILLOR PETER HALL B.Ed VENDOR

01 02 03 OPENING HOURS 9am to 6pm Monday to Friday 9am to 5pm Saturdays We are closed Sundays and bank holidays POOLE 01 01202 742 020 241 Ashley Road. Parkstone Poole. Dorset. BH14 9DS poole@meridianestateagents.com HOW TO FIND US BOURNEMOUTH 02 01202 548 548 297 Charminster Road Bournemouth. Dorset. BH8 9QP bournemouth@meridianestateagents.com CHRISTCHURCH 03 01202 484 572 14-16 Castle Street Christchurch. Dorset. BH23 1DT christchurch@meridianestateagents.com

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