Rent Collection Policy Step-by-Step Collection Process 1 of 17
20 th of the Prior Month Manager verifies correct billing amount by comparing Rent Roll & Unit Transaction Reports 2 of 17
How to Verify Billing Amount Look at the Unit Transaction Listing first. Find the Type Description that reads Mobilehome Rent or Mobile Home Space Rent. 3 of 17
How to Verify Billing Amount The Mobilehome Rent or Mobile Home Space Rent from the Unit Transaction Listing should match the Rent Charge on the Rent Roll Report. If there is a discrepancy, see next slide for explanation. 4 of 17
Billing Changes that Could Occur There are several reasons for differences between the two reports: 1. A tenant may have moved in during the middle of the month, in which case the Unit Transaction Listing would show half of the full month s rent and the Rent Roll would show the full month s rent. 2. A tenant may appear on the Unit Transaction Listing, but not on the Rent Roll, so you need to verify that the tenant moved out. If they did not, they need to be charged rent and the report needs to be fixed. 3. If there is a rent increase or decrease, the two reports will not match and the tenant s lease needs to be referenced to make sure the correct amount is billed. 4. If the tenant is new, they will appear on the Rent Roll, but not on the Unit Transaction Listing. Verify the correct amount on the tenant s lease. Notify Transtar of any changes found. 5 of 17
23 rd of the Prior Month 2101 E. Coast Highway, Ste. 110 Corona del Mar, CA 92625 (949) 760-4015 Rent Statements are generated from Rent Manager by Transtar. Rent Statements are emailed to managers for distribution. Rent Statements should match correct Rent Roll charges. Please make checks payable to: Delta Mobile Home Park If you have any questions, please contact the manager, John Jones, at (123) 456-7890 Managers deliver Rent Statements to tenants. 6 of 17
Rent Statement 2101 E. Coast Highway, Ste. 110 Corona del Mar, CA 92625 (949) 760-4015 This statement shows a normal monthly rent charge with $0 previous balance and no late fees. Please make checks payable to: Delta Mobile Home Park If you have any questions, please contact the manager, John Jones, at (123) 456-7890 7 of 17
Rent Statement with Late Charge 2101 E. Coast Highway, Ste. 110 Corona del Mar, CA 92625 (949) 760-4015 This statement shows a $0 previous balance, but a $25 late fee. 8 of 17
Rent Statement with Credit 2101 E. Coast Highway, Ste. 110 Corona del Mar, CA 92625 (949) 760-4015 This statement shows a previous credit balance. A tenant will have a credit balance if they overpaid the previous month, if they had a coupon, etc. 9 of 17
Verification Email Managers email Transtar upon completion 10 of 17
Aged Receivables Report This report shows the big picture, with all tenants who are late and how many months late they are. Please double check your records against this report & the late fee notices to make sure everything is correct. If something is not correct, please notify Transtar. 11 of 17
6 th of the Month Manager updates Transtar on delinquent residents; submits delinquency comments from their conversations with residents. 3-day notices are generated & emailed to managers. Managers deliver 3-day notices to tenants. 12 of 17
Verification Email 13 of 17
9 th of the Month Eviction commences (contact Corporate to discuss each situation) Tennessee Eviction: 1. Manager gives tenant a certified eviction notice after they have failed to pay in response to the 3 Day Notice. 2. Manager may immediately file eviction in court once certified notice is received. 3. Court will appoint a date for the eviction hearing on the next available day. 4. A lawyer must represent the mobile home park in court. 5. If judge rules in favor of the landlord, tenant has 10 days to move out. 6. If tenant does not move out within 10 days, manager files a writ of possession at the court house. The writ of possession is turned in to the sheriff and the tenant has 30 days to move out. 7. If tenant does not move within the 30 day time frame the sheriff will come to the park and escort the tenant out. PLEASE NOTE**Eviction differs from state to state, county to county, so please check with your local courthouse that your procedure is correct 14 of 17
9 th of the Month Alabama Eviction: 1. If tenant fails to pay in response to the 3 Day Notice, file for eviction with the Clerks Office. 2. Sherriff's office picks up eviction filing & serves tenant the eviction notice. 3. Takes 1 day to get back to Court Clerks Office for E-File in system to the Judge. 4. Following the E-File, the court date will be set. 5. After going to court, Judge gives the tenant 4 days to remove personal belongings from the home if it is a park-owned home, if it is a tenant-owned home, Judge gives 4 days to remove clothing and 2 weeks to move home from lot. PLEASE NOTE**Eviction differs from state to state, county to county, so please check with your local courthouse that your procedure is correct 15 of 17
9 th of the Month Mississippi Eviction: 1. If the person doesn t pay by the 3rd day after receiving the notice, manager goes to county court to file for eviction 2. A constable will serve the tenant with court documents, which state the court date 3. If the tenant does not show up in court, eviction is automatically made in landlord s favor; if tenant is present, hearing takes place and arrangements are made 4. If the court decision is eviction of the tenant, the judge will allow the tenant 10 days from the court date to move out (other judges are more lenient) 5. If the tenant does not vacate in the specified time, the manager must file a warrant of removal and the Sherriff will remove the tenant and his/her belongings PLEASE NOTE**Eviction differs from state to state, county to county, so please check with your local courthouse that your procedure is correct 16 of 17
Rent Collection Policy Step-by-Step Collection Process 17 of 17