US Bank Home Mortgage Web Appraisal Ordering U.S. Bank National Wholesale Sales Division Broker Users Manual

US Bank Home Mortgage Web Appraisal Ordering U.S. Bank National Wholesale Sales Division Broker Users Manual USBHM APPRAISAL SERVICES WEB BASED APPRAISAL-ORDERING SYSTEM The USBHM Appraisal Services web site is accessed at https://www.hmorderserve.com Table of Contents Help Desk Support..2 Introduction and AMC List....3 Q & A.4 Working with the AMC s and Communication 5 Checking prices and fee quotes..6 Second Appraisals and FHA Appraisal Ordering...7 Resetting and Changing Passwords...7 Web ordering system access and functions..8 Fee Schedules (Appraisal Price Calculator)....10 Placing A New Appraisal Order.12 Searching Appraisal Orders.17 Retrieving An Appraisal..19 Adding Item To An Order...21 Reports. 24 USBHM Client Add/Change Form.25 Borrower s Appraisal Copy Delivery..26 Printable Brochure - Borrower s Appraisal Copy Delivery 30 NOTE: Name Required on the Appraisal Report CUSB & TABLE FUND LENDERS For all conventional conforming and non-conforming loans, the appraisal must be ordered in the name of U.S. Bank N.A. per regulatory requirements. For FHA loans that close in U.S. Bank s name and/or are funded by U.S. Bank, the appraisals will be ordered in the name of U.S. Bank N.A. (Per Wholesale Sales Bulletin 2010-057) CORRESPONDENT LENDERS Conventional and FHA loans close in the name of the Correspondent and are funded by the Correspondent and subsequently sold to USBHM. Appraisals must be ordered in the Lender/Client name of the Correspondent You must indicate this in the appraisal order instructions. - 1-05/01/11

USBHM WEB SYSTEM OPERATING SUPPORT CONTACT THE APPRAISAL SERVICE S HELP DESK AT: PHONE: 1-866-239-2026 HOURS: 8:00 AM TO 5:00 PM (CST) The Help Desk can assist with the following type of queries: Password Resets What Appraisal Products are available? Issues with accessing or signing onto our web site Placing appraisal orders on hold or cancelling active appraisal orders after you have notified the company (AMC) actually assigned the order Correcting an existing order if the wrong appraisal was ordered Limited technical questions or issues How the Appraisal Help Desk can assist: Active appraisal order queries will be referred to the company handling the order. Queries that can be answered will be handled by the help desk support team. Queries of a technical nature that need follow up will be forwarded to the correct support area and they will respond back. If the support team is busy or you call outside of our hours please leave a message. We will follow up and respond to you timely. USBHM Appraisal Services - additional support for web system operating questions. Fax: 1-866-843-5957 Email: wholesalebroker@usbank.com - 2-05/01/11

This manual is designed to address varied questions you may have as you begin to use the USBHM Appraisal Services Web ordering system. Our goal is to: Provide contact information for the Appraisal Management Companies (AMC s) that will handle you re appraisal orders. Answer the most frequently asked questions we expect you will ask. Provide you with a hands on guide to access our ordering system, place orders, handle communication and deliver appraisals timely. Provide USBHM Appraisal Services contact information for web system operating questions. KEY CONTACT INFORMATON Appraisal orders are randomly assigned to one of four Appraisal Management Companies (AMC s). Work directly with the assigned Appraisal Management Company (AMC) for order status, appointment times, payment questions, corrections and issues specific to an individual appraisal order. Dataquick Lending Solutions (formerly MDA Lending Solutions) Phone: 1-888-217-1447 Fax: 1-302-252-2712 Email: usbankbroker@dataquick.com LSI, A Lender Processing Services Company Phone: 1-800-722-0300 ext. 77222 Fax: 1-412 299-4594 E-mail: USBankBroker@lsi-lps.com ValuAmerica Settlement Services Phone: 1-800-646-8258 ext. 8255 Fax: 1-703-251-2697 Email: usbank@valuamerica.com CoreLogic Valuation Services (formerly First American eappraiseit) Phone: 1-855-879-7026 Fax: 1-978-762-7020 Email: usbwholesale@corelogic.com - 3-05/01/11

Web Appraisal Ordering Q & A: 1. What lender client name will be on the appraisal? See Note at bottom of page 1 of this manual. 2. How do I pay for appraisals or other valuation product(s)? You or the borrower will pay the Appraisal Management Company (AMC) directly prior to scheduling the appraisal appointment. When entering an order, you will specify whether the AMC should contact you or the borrower. The AMC that has your order will contact you or the borrower as specified to confirm payment details. There is no charge for you to use USBHM Appraisal Services 3. How do I handle an urgent rush order? You will have the ability to put comments into each order. This will notify the AMC that has your order of your needs. 4. Where is the invoice? The AMC assigned to the order will provide a paid invoice within the appraisal or by separate email at time of delivery. Also, the final email notice you receive from the system that the appraisal has been completed acts as an invoice. The subject line will show borrowers name, order number, loan number and a dollar amount. Print this off for your records. 5. I ordered the wrong appraisal report, what do I do now? DO NOT ORDER ANOTHER APPRAISAL. Notify the Help Desk and the AMC, we will work together to revise the order. 6. On Purchase orders what do I need to furnish to the appraiser? The complete offer to purchase/contract, and information regarding seller 3 rd party paid assistance (ex: down payment/closing costs/community gifts, grants or assistance not in the offer to purchase/sales contract). 7. How do I order a final inspection? DO NOT CREATE A NEW ORDER FOR FINAL INSPECTIONS. Use the Search function to locate the original order and add the final inspection on to it (see p. 21). This will send the final inspection request to the same AMC that did the original appraisal. 8. How do I order an appraisal when the property is new construction that is to be completed prior to close? The appraisal is ordered the same as for an existing property with two differences. Be sure to notify the AMC in the order directions who they need to contact for blue prints and specs etc. Once construction is complete just order the final inspection on the web ordering system by going into the original order id and adding the needed product (see p. 21). 9. What is an appraisal update? An appraisal update is required when the appraisal is >120 days old. Updates maybe ordered on the Appraisal Services Web ordering system by going into your original order and adding the update (see p. 21). 10. Can I cancel an appraisal on the on-line ordering system? No, canceling an appraisal is handled by the USBHM Appraisal Support. Contact the AMC and the Help Desk to notify us of a cancellation. 11. How long does an appraisal report remain on the web system? The duration is 9 months. If you need an appraisal report that is older than 9 months, contact USBHM Appraisal Services Support and they will be able to retrieve it and forward the report to you. 12. Does the borrower automatically receive a copy of the appraisal? When conventional loan appraisals are uploaded on our website, a copy is electronically sent to a company that prints and mails it to the borrower. You can SIGNIFICANTLY speed up this delivery process by email delivery to the borrower. Simply collect the borrower s email address at the time of application and enter it in the proper field on the appraisal order entry screen in our system. The appraisal will then be emailed to the borrower. (see pp. 26-30) 13. How do I handle MDIA requirements when placing an appraisal order? When you place the appraisal order and select the payment method you will certify that MDIA requirements have been met based on the payment method you have chosen. 14. How do I assign an appraisal to another lender? Effective May 1, 2009 USBHM will not assign appraisals or accept assignment of appraisals on any conventional loan origination programs. - 4-05/01/11

Working with the AMC s on our Appraisal Panel: 1. I placed an order on the web, what happens next? Your appraisal order immediately goes to one of the AMC s. As soon as they accept the order you will get an email confirming who has the order with their contact information. 2. Is it OK to contact the AMC once I have been notified that they have my appraisal order? Yes, to assist with scheduling appointment, payment details or getting copies of the purchase agreements to them. 3. Can we find out which appraiser the AMC is using? No, they control the contact with the appraisers on their panel. Work with the AMC to move the appraisal order through the process of appointment, inspection and appraisal delivery. 4. On a purchase how do I get the offer/contract for purchase to the appraiser the AMC selects? Contact the AMC that has your appraisal order and they will give you directions on how to get them the contract. 5. How long does it take to get back a completed appraisal? Our Service Level Agreements with them are that we expect 90% of the appraisal orders to be delivered back in 7 days. They average 5-7 days in metro areas and 8-10 business days in non-metro areas. We will update with the AMCs and furnish US Bank Wholesale actual appraisal turntimes on a regular basis. 7. How do I find out the status of an appraisal order? Call the AMC vendor phone number given on the appraisal assignment email you received. They will furnish an update. You can also find the vendor and phone number by using the Search function (p. 18) to locate the order and clicking on the Pencil icon of the order summary. Vendor name and phone number are displayed about the middle of the page. 8. The appraisal has been delivered and a correction is needed. What do I do? All AMC s have formalized processes in place to handle this. Contact the AMC directly to handle these issues. 9. What if I disagree with value or dispute an AMC appraisal? All AMCs have formalized reconsideration and technical review processes. Contact the AMC to initiate the process. COMMUNICATION: Enter the order; when you submit the order it immediately places it with an AMC. The AMC accepts the order and an e-mail is sent to you indicating which AMC has it. You can contact the AMC directly to supply offer/contract documents and any other info needed for the appraiser to complete the assignment and deliver it as timely as possible. When the AMC sets the inspection appointment an e-mail is sent notifying you. When an appraisal is delivered, an e-mail is sent to you. This e-mail notification will include pertinent information for your records. We recommend you print off the e-mail for your records. - 5-05/01/11

CHECKING LOCAL AND NATIONAL MARKET APPRAISAL PRICES: Go to the web site and sign in. On the upper blue control bar, click on the Appraisal Price Calculator. See pp. 10-11. When ordering appraisals please remember that your product selection is based on either the sales price or the customer s estimate of value. It is not based on the loan amount. U.S. Bank Home Mortgage Wholesale Division requires Table Fund Lenders and CUSB Lenders to order FHA appraisals through the USBHM Appraisal Website effective for all FHA case numbers assigned on or after February 15, 2010. This is a typical drop down of appraisal products that you will see each time you enter the ordering system. (PRICING BELOW IS A MARKET EXAMPLE, NOT NATIONWIDE) Product Type Product Id Product Desc Product Price APP 330 A-FULL URAR (FORM 70/1004) UPTO $500,000 04/05 $390.00 APP 348 B-FULL URAR (FORM 70/1004) $500,000 TO $1,000,000 04/05 $415.00 APP 357 C-FULL URAR (FORM 70/1004) GREATER THAN $1,000,000 04/05 $1.00 APP 414 D-CONDO (FORM 465/1073) UPTO $500,000 04/05 $390.00 APP 421 E-CONDO (FORM 465/1073) $500,000 TO $1,000,000 04/05 $415.00 APP 439 F-CONDO (FORM 465/1073) GREATER THAN $1,000,000 04/05 $1.00 APP 314 G-EXT. CONDO(466/1075) UPTO $500,000 04/05 $295.00 APP 373 H-EXT. CONDO(466/1075) $500,000 TO $1,000,000 04/05 $335.00 APP 430 H1-SF MANF. HOME(70b/1004C) UPTO $500,000 04/05 $390.00 APP 440 H2-SF MANF. HOME(70B/1004C) $500,000 TO $1,000,000 04/05 $415.00 APP 365 I-EXT. SF(2055) UPTO $500,00 04/05 $295.00 APP 406 J-EXT. SF(2055) $500,000 TO $1,000,000 04/05 $335.00 APP 416 J1-EXT. SF (2055), LOCAL MARKET COMPLEX/LARGER THAN TYPICAL GREATER THAN $1,000,000 $1.00 APP 380 K-INT. SF(2070/2075) 11/97 $225.00 APP 398 L-EXT. SF(2070/2075) 11/97 $175.00 APP 447 M-SM RES 2-4 W IOS (FORM 72/1025) UPTO $500,000 04/05 $545.00 APP 455 N-SM RES 2-4 W IOS (FORM 72/1025) $500,000 TO $1,000,000 04/05 $620.00 APP 463 O-SM RES 2-4 W IOS (FORM 72/1025) GREATER THAN $1,000,000 04/05 $1.00 APP 564 Q1 FHA 2ND APRSL NON CONFORMING (1 UNIT DETACHED) EXTERIOR ONLY FORM 2055 $335.00 APP 337 Q2 FHA 2ND APRSL NON CONFORMING 1 UNIT INTERIOR (CORRECT FORM FOR SF/CONDO OR MANF HOME) $435.00 APP 563 Q3-FHA ONE UNIT (CORRECT FORM FOR SF OR CONDO) 04/05 UPTO $1,000,000 $435.00 APP 567 Q4-FHA ONE UNIT (CORRECT FORM FOR SF OR CONDO) 04/05 GREATER THAN $1,000,000 $1.00 APP 445 Q5-FHA ONE UNIT (CORRECT FORM FOR MANUF HOME) 04/05 UPTO $1,000,000 $435.00 APP 446 Q6-FHA ONE UNIT (CORRECT FORM FOR MANUF HOME) 04/05 GREATER THAN $1,000,000 $1.00 APP 331 R-FHA SM. 2-4 W IOS (FORM 72/1025) 04/05 $615.00 APP 465 R1 FHA 2ND APRSL NON CONFORMING SM. 2-4 UNIT W IOS (FORM72/1025) $615.00 APP 315 S-INCOME OPERATING STATEMENT(IOS) (FORM 998/216) 04/05 $100.00 APP 316 T-SINGLE FAMILY RENTAL COMPARISON FORM (1007) $100.00 APP 318 V-FINAL/INSPECTION/CONSTRUCTION INSPECTION/CERT. OF COMPLETION (FORM442/1004D/HUD92051) $100.00 APP 558 V1-Natural Disaster/Property in impacted area - Interior Inspection/ (FORM 442/1004D/HUD92051) $125.00 APP 559 V2-Natural Disaster/Property in impacted area - Exterior Inspection/ (FORM 442/1004D/HUD92051) $75.00 APP 319 W-CONVENTIONAL APPRAISAL VALUE UPDATE (FORM 442/1004D) $150.00 APP 304 W1- FHA APPRAISAL VALUE UPDATE (FORM 442/1004D with 1004MC) $150.00 APP 320 X-INSPECTION NO WRITE UP 04/05 $100.00 APP 381 X1 CONVENTIONAL NON CONFORMING FIELD REVIEW (FORM 2000) $1.00 PROPERTIES OVER $1 MILLION: FOR PROPERTIES OVER $1 MILLION FEES ARE SHOWN AS $1.00. THIS INDICATES THAT APPRAISALS ARE DONE ON A FEE QUOTE BASIS ONLY. (see below) Fee quotes also apply to the following appraisal situation: Exceptions within the contiguous 48 states - Island properties, properties that cannot be accessed solely by automobile or those that are market unique, market complex or significant square footage will be on a quote basis. ALASKA AND HAWAII ARE ON A QUOTE BASIS FOR ALL APPRAISAL ORDERS. Fees for conventional appraisals on properties with a Market Value Greater than $1 Million and other noted situations are by fee quote only. The assigned AMC will contact you with a quote for your approval prior to proceeding. If you believe the first quote is high you may request they seek a quote from another appraiser. The lower of the two quotes will be used. Only a maximum of two quotes will be obtained. - 6-05/01/11

SECOND APPRAISAL REQUIRED: Conventional loans: In situations where a 2 nd appraisal is required on conventional loans, place first order on the web. When ready go back into the original order id and order the 2 nd appraisal. The same process as with the 1 st appraisal will be followed. FHA loans: In some cases a 2 nd appraisal is needed on a FHA loan due to property flipping rule or other guidelines. When ready, go into the web order system and place the order based upon the product needed. Order the correct FHA 2 nd Appraisal product. FHA APPRAISAL ORDERING: TABLE FUND AND CUSB LENDERS FHA CONNECTION ORDERING A CASE NUMBER: Effective February 15, 2010 HUD no longer allows lenders to enter the appraiser s name and license number when ordering the case number. HUD issues a case number without appraiser information. Below are requirements for entering appraiser information on the FHA connection once the appraisal is received. Ordering FHA Appraisals: 1. When ready, order the appraisal and include the FHA Case Number in the FHA Case Number field on the order form in the appraisal ordering system. This will pass the case number to the Appraisal Management Company (AMC) assigned to the order. Excluding the case number may cause a delay in appraiser assignment. 2. Once the appraisal has been delivered you may enter the appraiser s information in the Appraisal Logging screen on the FHA Connection prior to submitting for underwriting. Print the Case Query Results and include with the underwriting submission. UW will use it to compare appraiser information with the appraisal. CORRESPONDENT PURCHASE FUND LENDER Follow the above procedures if you have not been approved by USBHM to perform DE underwriting. Approved lenders must rep and warrant that their processes conform to the Appraisal Independence Safeguards per mortgagee Letter 2009-28. You must also have submitted your written policies and procedures, including your updated Appraisal Policy, not later than March 31, 2010. CANCELLING AN ORDER OR PLACING AN ORDER ON HOLD: To place an appraisal order on hold or to cancel an appraisal request, notify the AMC directly and the Help Desk. CORRECTING A SUBMITTED APPRAISAL ORDER: Do not place another appraisal order on the web. Notify the AMC that has your appraisal order and the Help Desk. RESETTING PASSWORDS AND PASSWORD CHANGES: Login passwords expire every 30 days. You will see a notation of Password will expire in the next X days on the initial screen starting at 5 days. However if you do not sign in during that timeframe, you will not be notified separately that the password is expiring. If the password is not changed, it will expire and then you must follow the reset instructions below. To change password, login onto the web site and click on the words change password located on that screen (see page 9 for screen image). The password format requirements are available on the password change page. Resetting Passwords - Call the Help Desk at 1-866-239-2026 and they will reset for you. If calling outside of normal business hours, leave a detailed message including - Name, Access ID, location, and contact information. A new password will be e-mailed or returned by phone call on a timely basis. Wait at least 3 business days before changing. Three business days is needed whether you or USBHM Appraisal Services last reset it for you. - 7-05/01/11

WEB SITE ACCESS AND FUNCTIONS Access the web site from any workstation or from your home PC. The site is located at https://www.hmorderserve.com Type this on the URL address line and save the address to your Internet favorites. The web site opens with the home page which features contact and assistance information numbers and email addresses, as well as the login area to move into the web site. To enter into the web site, enter your user name (preferred ID) and password. NOTICE: Do not use the Back button on the tool bar to navigate through the web site. - 8-05/01/11

Once logged in, you are ready to start navigating through the web site. Let s review the blue bar on top. - 9-05/01/11

Appraisal Pricing Calculator: This is a tool that will show appraisal product fees for any state and county nationwide. Begin by clicking on the words Appraisal Price Calc. located on the Blue tool bar at the top of the web page, as shown in the screen image below. See next page for screen images. - 10-05/01/11

Select your state and county from the drop down boxes and click the blue Search button. This will reveal a listing of all appraisal products with their fees for the state and county selected. - 11-05/01/11

Ordering a new Appraisal, use the Appraisal quick order button (top blue bar) to start. Ordering an Appraisal (screen shots pp. 14-15) Fill in the blanks being sure to complete the required fields. Order Instructions Field - information entered here is directed to the appraiser. Examples of other key info to enter would be as follows - processor name and phone number, loan officer name and phone number, information regarding seller 3 rd party paid assistance (ex: downpayment/closing costs/community gifts, grants or assistance not in the offer to purchase/ sales contract), etc. Client & Site ID Fields - click on the magnifying glass next to the Client ID field. A small window will open to choose the Client ID, which is the individual associated with this appraisal order. Next, do the same for the Site ID field. A small window will open to choose the Site ID. FHA Case Number when ordering an FHA appraisal use this field for the FHA Case Number and click the adjacent checkbox.. It will be passed through to the assigned AMC. Not providing will delay appraiser assignment. Fill in Loan Number, and select from the dropdowns for Loan Type and Property Type. Enter Property Address but DO NOT ENTER CITY, STATE OR COUNTY. Do the following: EXTREMELY IMPORTANT: Go immediately to the zip code, type it in, then click on the magnifying glass next to the zip code. This will open up a box and allow you to choose the City which will then auto fill along with State and County. This needs to be done so you can move to the next screen. (If the zip code does not match your city choice, contact your US Bank appraisal support center for assistance). IMPORTANT: ONCE YOU HAVE PROCESSED THE ZIP CODE THE SCREEN WILL REFRESH AND PRESENT THE APPRAISAL PRODUCTS AND PRICE LIST IN THAT MARKET WHEN YOU SCROLL TO THE BOTTOM OF THE PAGE.. FAILURE TO FOLLOW THE ABOVE STEPS WILL RESULT IN A PAGE EXPIRED STATUS AND YOU WILL NEED TO REDO THE ORDER. - 12-05/01/11

Fill in Borrower information including Borrower s email address. NOTE: When conventional loan appraisals are uploaded on our website, a copy is electronically sent to a company that prints and mails it to the borrower. You can SIGNIFICANTLY speed up this delivery process by email delivery to the borrower. Simply collect the borrower s email address at the time of application and enter it in the proper field on the appraisal order entry screen in our system. The appraisal will then be emailed to the borrower. (see also pp. 26-30) Fill in Borrower Address if different from the address of the property being appraised. Use the checkbox if Borrower s and subject addresses are the same. Use the Zip code field as above to complete City, State, and County fields if needed. Complete Co-borrower (if any) and Agent fields as needed. Pick the appropriate button for Payment Information Order Items- choose the appraisal product(s) needed. The appraisal products are alphabetically grouped ranging: A thru P conventional appraisal products Q thru R FHA appraisal products S thru X addendum/other misc appraisal products. Select the proper box(es) for the appraisal product(s) needed. Do not use the Order Info field at the bottom of the Quick Order page. Anything entered there is not passed on. Note: there may be circumstances where you might need to order 2 appraisal products up-front at the same time. (Example of this would be product A-URAR and T-SF Rental Form, if ordering an appraisal on a SF investment property and using income to qualify). Click on the blue submit button at the bottom the screen to place your order (See order screens on next 2 pages) - 13-05/01/11

Upper Half of order entry screen - 14-05/01/11

Bottom half of order entry screen after zip code has been processed DO NOT USE THIS FIELD - 15-05/01/11

Submission confirmation screen Once the order has been submitted and placed on the web, an order placed confirmation page will appear with the web order number and loan number. Click on the blue Print button for file copy. - 16-05/01/11

Search Existing Appraisal Orders: Begin by clicking on the word Search located at the top right hand corner of the web page. You can use this use this feature to retrieve appraisal order information as well as to perform certain tasks. You can search by many fields borrower name, order #, loan #, etc. After you have entered the search field(s), click the blue Search button to continue. - 17-05/01/11

Search Existing Appraisal Orders continued Next, the search results will appear. A loan file card will appear on the screen showing a summary and status of the order. The loan file card will have 5 small icons to let you do the following tasks. 5 task icons: Upload file arrow- will let you upload a document to the order. This application is currently not to be used for appraisal orders. PLEASE DO NOT USE THIS FUNCTION Download file arrow retrieve a completed appraisal product. Order comment icon write messages regarding order to US Bank appraisal support center. Sheet of Paper Icon Title Premium Calculator DO NOT USE (for title product orders only) Edit order/pencil icon retrieve summary page of the appraisal order to view or to add another appraisal product to the original order. - 18-05/01/11

Retrieve A Completed Appraisal Report (screen shots next page): Go through the same search process as outlined on pages 17 & 18. Next, click on the download file arrow icon. A new page screen will appear with the image link of the pdf appraisal product. Click once on this pdf link. Note: It might take up to 1 minute to open and display this pdf appraisal report. Once the appraisal report opens, you can review online, email, save or print the appraisal. When complete, click on the Back bottom on your Internet Explorer tool bar to take you back to the web site. See next page for screen images. - 19-05/01/11

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Add Appraisal Product Item to an Existing Appraisal Order: To begin, go through the same search process as outlined on pages 17 & 18. Next, click on the Edit order (pencil) icon. A new page screen will appear showing a summary of the order, scroll down the page screen and click on the blue Add Item button. Now, choose the appraisal product from the appraisal list. Then, scroll down to the bottom and SAVE the items. The final page screen will show your confirmation; you can print this page for file records. The appraiser will automatically be sent an email regarding order and appraisal product to complete. You can also follow up with a phone call as well to the appraiser. See next several pages for screen images. EXTREMELY IMPORTANT: DO NOT CREATE A NEW ORDER IF YOU NEED A FINAL INSPECTION OR UPDATE. Locate the original order and add the needed item to it. This will send the assignment to the AMC that did the original appraisal order. - 21-05/01/11

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Reports Menu: This is a reference tool that will show 3 different types of summary and current pipeline reports to review online and/or print. To begin, click on the Reports tab on the blue control bar of the web page. To retrieve a report, complete any search fields and complete the required from to date fields. The maximum reporting dates are 30 days. Select the report type PDF or XLS (Excel). Then click on the blue Submit button and the bottom of the page. Reports available (order box on left side of page): Items Ordered- listing of appraisal orders placed by the originated branch Items Transmitted listing of appraisal reports completed/delivered. Items Outstanding listing of appraisal orders currently outstanding. Note: These are summary/pipelines reports, not actual completed appraisal reports. To retrieve appraisal reports, see instructions from pages 19-20 of this manual. - 24-05/01/11

USBHM Appraisal Services FOR INITIAL CLIENT REGISTRATION, NEW EMPLOYEE ADD OR EMPLOYEE DELETION: Please complete out the following document electronically. Then print, sign and fax page to USBHM Appraisal Services at 866-843-5957. If you have the ability to sign electronically, you can email the completed form to: wholesalebroker@usbank.com The request will be completed within 72 hours (3 business days). INITIAL CLIENT REGISTRATION: INFO MUST BE PROVIDED TO ALLOW US TO BUILD YOUR CLIENT PROFILE PLEASE COMPLETE ACCURATELY. NEW EMPLOYEE ADD: INFO MUST BE PROVIDED SO THAT NEW EMPLOYEES WILL BE ABLE TO PLACE APPRAISAL ORDERS. ID AND PASSWORD WILL BE SENT TO EMPLOYEES EMAIL BOX. EMPLOYEE DELETION: COMPLETE AS NEEDED, FORWARD IMMEDIATELY TO REMOVE EMPLOYEE ACCESS TO THE WEB BASED APPLICATION. WE WILL E-MAIL TO CONFIRM THE CHANGE UPON COMPLETION. IF WE DO NOT CONFIRM, PLEASE CONTACT US DIRECTLY. Wholesale Broker Company Registration New/Update Client Information Date Requestor Supervisor/Manager First Name: First Name: Last Name: Last Name: Phone Phone Number: E-mail Address: Number: E-mail Address: Broker Company Name: Business Address: Billing Address: Main Business Phone Number: USBHM Wholesale Lending #: Main Fax Number: Requested change: Person requesting the change: Telephone number: Date: Broker s Agreement By signing below, the Broker requesting this registration certifies that he/she has received, read and agrees to the Terms of Use Agreement that has been provided with the registration material. Business/Broker Name: Signature: Date: - 25-05/01/11

US Bank Home Mortgage Appraisal Services Borrower s Appraisal Copy Delivery Via elynx email Sample Package IMPORTANT REMINDER: We can deliver conventional appraisals to your borrowers by secure email. This is the simplest; most efficient and timely process available. It helps meet regulator requirements that borrowers be supplied a copy of the appraisal at least 3 business days prior to close. It is extremely important to collect the borrower s email address at the time of application and enter it in the proper field on the appraisal order entry screen in our system. The appraisal can then be emailed to the borrower. When conventional appraisals are delivered to USBHM Appraisal, a copy of the appraisal is also sent electronically to elynx. elynx is the firm we use for delivery of the appraisal to your borrower. Appraisal Quick Order Screen Shot Enter Borrower s Email Address If no borrower email address is provided elynx will send a copy of the appraisal via US Postal Service. Receipt of the appraisal will be delayed. elynx Package Sample a sample of the email appraisal copy delivery package the borrower receives from elynx follows. - 26-05/01/11

When elynx receives the appraisal information from USBHM Appraisal Services, it sends your borrower an email as shown below: ourborrower@email.abc The email to your borrower contains a link and loan identifier. They simply follow the email s instructions and use the link to access the appraisal package electronically. When the borrower clicks the link it opens the borrower s web browser and goes to the site on the next page. - 27-05/01/11

ourborrower@email.abc User Name autofills with borrower s email address. Borrower enters Password (5 digit zip code of subject property) and is taken to the webpage with the link to the appraisal. Ou r Bo rro 12 3x ys st Our.borrower@e mail.abc - 28-05/01/11

When the borrower clicks on the link to retrieve the appraisal it opens a PDF in the borrower s browser window. It may then be saved to the borrower s computer, printed, emailed or otherwise manipulated by the borrower. There are also available webpage links to download Adobe Acrobat Reader (if needed to view appraisal). The borrower can terminate electronic delivery and request delivery by USPS if needed. See below: - 29-05/01/11

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