Handbook of Research on E-Transformation and Human Resources Management Technologies: Organizational Outcomes and Challenges Tanya Bondarouk University of Twente, The Netherlands Huub Ruël University of Twente, The Netherlands & American University of Beirut, Lebanon Karine Guiderdoni-Jourdain The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France Ewan Oiry The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France Information science reference Hershey New York
Director of Editorial Content: Senior Managing Editor: Managing Editor: Assistant Managing Editor: Typesetter: Cover Design: Printed at: Kristin Klinger Jamie Snavely Jeff Ash Carole Coulson Michael Brehm Lisa Tosheff Yurchak Printing Inc. Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: cust@igi-global.com Web site: http://www.igi-global.com/reference and in the United Kingdom by Information Science Reference (an imprint of IGI Global) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 0609 Web site: http://www.eurospanbookstore.com Copyright 2009 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Handbook of research on e-transformation and human resources management technologies : organizational outcomes and challenges / Tanya Bondarouk... [et al.], editors. p. cm. Includes bibliographical references and index. Summary: "This book provides practical and unique knowledge on innovative e-hrm technologies that add competitive advantage to organizations"--provided by publisher. ISBN 978-1-60566-304-3 (hardcover) -- ISBN 978-1-60566-305-0 (ebook) 1. Personnel management--technological innovations. 2. Management information systems. I. Bondarouk, Tanya, 1967- HF5549.5.T33H36 2009 658.300285'4678--dc22 2008052438 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher.
To our parents, partners, and children Tanya Huub Ewan Karine
Editorial Advisory Board Reima Suomi, Turku School of Economics and Business Administration, Finland Stefan Strohmeier, Saarland University, Germany Carole Tansley, Nottingham Trent University, UK Janet Marler, University at Albany-State University of New York, USA Ariel Mendez, University of Méditerrannée, LEST, France Miguel R. Olivas-Lujan, Clarion University of Pennsylvania, USA List of Reviewers Tahseen AbuZaineh, Exact Software, Kuwait Ronald Batenburg, Utrecht University, The Netherlands Geoff Courts, Brighton University, Sweden Marco De Marco, Catholic University of Milan, Italy Michel Delorme, Kuwait Maastricht Business School, Kuwait Bernard Fallery, Montpellier 2 University, France Sandra Fisher, Clarkson University, USA Steve Foster, University of Hertfordshire Business School, UK Martine Gadille, Méditerrannée University, France Sylvie Gerbaix, Montpellier 2 University, France Manel Guechtouli, ESCEM Business School, France Véronique Guilloux, University of Paris 12 France Jukka-Pekka Heikkilä, University of Vaasa, Finland Marike Hettinga, Telematica Institute, The Netherlands Barbara Imperatori, Catholic University of Milan, Italy Weiling Ke, Clarkson University, USA Gerwin Koopman, Syntess Software, The Netherlands Dave Lepak, Rutgers University, USA Rodrigo Magalhaes, Instituto Superior Téchnico, Portugal Stuart Maguire, Sheffield University, UK
Mohamed Omar Mahmud, Kuwait Maastricht Business School, Kuwait Janet H. Marler, University at Albany State University of NY, USA Graeme Martin, Glasgow University, Scotland Ariel Mendez, University of Méditerrannée, LEST, France Valéry Michaux, Reims Management School, France Frédéric Moatti, Centre d Etudes de l Emploi, France Al-Ibraheem Nawaf, Nawaf, KNET, Kuwait Miguel Olivas-Lujan, Clarion University of Pennsylvania, USA Roxana Ologeanu, University of Montpellier 2, France Leda Panayotopoulou, Athens University of Economics and Business, Greece Emma Parry, Cranfield University, UK Pramila Rao, Marymount University, USA Martin Reddington, Roffey Park Institute, UK Dino Ruta, Catholic University of Milan, Italy Tyson Shaun, Cranfield School of Management, UK Adam Smale, University of Vaasa, Finland Stefan Strohmeier, Saarland University, Germany Reima Suomi, Turku School of Economics and Business Administration, Finland Carole Tansley, Nottingham Trent University, UK Teresa Torres, Universitat Rovira i Virgili, Spain Marc Van Veldhoven, Tilburg University, The Netherlands Leon Wellicki, Ono Software, Spain Hazel Williams, Nottingham Trent University, UK Anabela Sarmento, ISCAP, Portugal Gijs Houtzagers, Kirkman Company, The Netherlands Marielba Zacarias, Algarve University, Portugal
List of Contributors Al-Ibraheem, Nawaf / KNET, Kuwait... 92 Batenburg, Ronald / Utrecht University, The Netherlands... 56 Bondarouk, Tanya / University of Twente, The Netherlands... 304, 396, 419 De Marco, Marco / Catholic University, Milan, Italy... 34 de Vega Hernandez, Victor / ONO, Spain... 335 Eckhardt, Andreas / University of Frankfurt a. Main, Germany... 275 Engbers, Sander / COGAS BV. Business Unit Infra & Networkmanagement, The Netherlands... 304 Foster, Carley / Nottingham Trent University, UK... 135 Foster, Steve / University of Hertfordshire, UK & NorthgateArinso, UK... 1 Furtmueller, Elfi / University of Twente, The Netherlands... 252 Guechtouli, Manel / ESCEM Business School, France... 352 Guechtouli, Widad / CNRS, France... 352 Guiderdoni-Jourdain, Karine / The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France... 78, 289 Heikkilä, Jukka-Pekka / University of Vaasa, Finland... 153 Holtbrügge, Dirk / University of Erlangen-Nuremberg, Germany... 187 Imperatori, Barbara / Catholic University, Milan, Italy... 34 Juan, Javier Piqueres / Systar, Spain... 335 Koopman, Gerwin / Syntess Software, The Netherlands... 56 Kuiper, Pieternel / Exxellence Group, The Netherlands... 116 Laumer, Sven / University of Bamberg, Germany... 275 Magalhães, Rodrigo / Instituto Superior Técnico, Portugal... 232 Martin, Fernando Llorente / ONO, Spain... 335 Michaux, Valéry / Reims Management School, France... 365 Mohr, Alexander T. / Bradford University School of Management, UK... 187 Oiry, Ewan / The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France... 78 Parot, Isabelle / Magellan Research Center, France... 383 Parry, Emma / Cranfield School of Management, UK... 202 Puck, Jonas F. / Vienna University of Economics and Business Administration, Austria... 187 Rao, Pramila / Marymount University, USA... 218 Ruël, Huub / University of Twente, The Netherlands & American University of Beirut, Lebanon... 92, 171
Ruta, Cataldo Dino / Bocconi University, Italy... 20 Smale, Adam / University of Vaasa, Finland... 153 Tahssain, Loubna / IAE Graduate School of Management in Aix-en-Provence, France... 324 Tansley, Carole / Nottingham Trent University, UK... 135 ter Heerdt, Jeroen / Microsoft B.V., Services, The Netherlands... 396 ter Horst, Vincent / Saxion Knowledge Center Innovation and Entrepreneurship, The Netherlands... 304 Tribolet, José / Instituto Superior Técnico, Portugal... 232 Tyson, Shaun / Cranfield School of Management, UK... 202 van Balen, Mitchell / University of Twente, The Netherlands... 419 van Dick, Rolf / Goethe University Frankfurt, Germany... 252 van Dijk, Betsy / University of Twente, The Netherlands... 116 Welicki, Leon / Microsoft, Canada... 335 Wilderom, Celeste / University of Twente, The Netherlands... 252 Williams, Hazel / Nottingham Trent University, UK... 135 Zacarias, Marielba / Universidade do Algarve, Portugal... 232 Zgheib, Mouna / IAE graduate School of Management in Aix-en-Provence, France... 324
Table of Contents Preface...xxii Acknowledgment...xxviii Section I e-hrm Transformation and Strategic HRM Chapter I Making Sense of e-hrm: Transformation, Technology and Power Relations... 1 Steve Foster, University of Hertfordshire, UK & NorthgateArinso, UK Chapter II HR Portal: A Tool for Contingent and Individualized HRM... 20 Cataldo Dino Ruta, Bocconi University, Italy Chapter III E-Work and Labor Processes Transformation... 34 Barbara Imperatori, Catholic University, Milan, Italy Marco De Marco, Catholic University, Milan, Italy Section II User Involvement and User Participation Chapter IV Early User Involvement and Participation in Employee Self-Service Application Deployment: Theory and Evidence from Four Dutch Governmental Cases... 56 Gerwin Koopman, Syntess Software, The Netherlands Ronald Batenburg, Utrecht University, The Netherlands
Chapter V Does User Centered Design, Coherent with Global Corporate Strategy, Encourage Development of Human Resource Intranet Use... 78 Karine Guiderdoni-Jourdain, The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France Ewan Oiry, The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France Chapter VI In-House vs. Off-the-Shelf e-hrm Applications... 92 Nawaf Al-Ibraheem, KNET, Kuwait Huub Ruël, University of Twente, The Netherlands & American University of Beirut, Lebanon Chapter VII Adaptive Municipal Electronic Forms... 116 Pieternel Kuiper, Exxellence Group, The Netherlands Betsy van Dijk, University of Twente, The Netherlands Section III e-hrm in Multinational Companies Chapter VIII HRIS Project Teams Skills and Knowledge: A Human Capital Analysis... 135 Hazel Williams, Nottingham Trent University, UK Carole Tansley, Nottingham Trent University, UK Carley Foster, Nottingham Trent University, UK Chapter IX IT-Based Integration of HRM in a Foreign MNC Subsidiary: A Micro-Political Perspective... 153 Adam Smale, University of Vaasa, Finland Jukka-Pekka Heikkilä, University of Vaasa, Finland Chapter X Studying Human Resource Information Systems Implementation using Adaptive Structuration Theory: The Case of an HRIS Implementation at Dow Chemical Company... 171 Huub Ruël, University of Twente, The Netherlands & American University of Beirut, Lebanon