Specialist Lettings & Property Management

Specialist Lettings & Property Management

1 Purple Hat Property Services When it comes to your property we don t believe one hat fits all. The service you receive from Purple Hat is designed to be flexible to suit your needs. We are a specialist company with many years in property management and lettings. As a licensed member of the Association of Residential Letting Agents (ARLA), The Property Ombudsman (TPOS) and the Safe Agent Scheme we re proven to trained, up-to-date in the legalities and secure in our financial dealings. We believe the key strategies to successful property management are; a high level of honesty, integrity, professionalism, friendliness and communication with everyone who comes into contact with the company. This includes clients, tenants, occupiers, contractors and other agencies. We take your stress, worry and time out of the whole process by ensuring your legal obligations are met, regularly inspecting your property, dealing with any maintenance problems and instructing the right contractor for the job at the right price. Rent is paid into your bank account within 48 hours of receipt and a fully itemized statement sent to you by email or post. When it comes to marketing our property we advertise on all the major property portals including Rightmove, Findaproperty, Zoopla, Globrix, Gumtree, Property Live and many more. We also use social media Twitter, Facebook and Pinterest to gain even more interest in your property. We provide regular feedback on marketing and viewings.

1 Mission & Values What s important to us is important for you Our Mission: Our Values: To offer a flexible, professional and personal service; By ensuring our client s investments are maximised by providing the right tenants, making sure damages are minimized, reducing voids and controlling arrears so rents can be paid to landlords promptly. That individual requirements are met, spending limits are not exceeded without authority and client money is protected by an appropriate scheme. By providing tenants with the peace of mind that concerns are dealt with utmost speed and effectiveness to ensure their home is safe and secure and provides the quality of accommodation they expect. Dealing with all contractors honestly and fairly with no commission requested on any works. Paying all contractor bills in a timely manner and providing all information necessary for works to get done quickly and efficiently. The values which we adhere to at all times are; Ø Integrity Ø Transparency Ø Honesty Ø Open-mindedness Ø Fairness Ø Generosity Ø Timeliness Ø Approachability Ø Friendliness 3

Purple Hat Property Styling Whether you are renting your property furnished or unfurnished you want it to be appealing to viewers, you want to get the best possible price and you want it to let quickly. No matter what your budget Purple Hat will carry out a full property appraisal and advise you of any changes or works which should or could be carried out to increase it s appeal. We can also style your property and provide furniture, artwork, soft furnishings, linen, crockery and whatever else is needed and style your property to set it apart from the competition. This service is available for vendors selling a property or landlords letting their property. We can cater for all budgets by offering suggestions on how you can improve your property yourself to a full design service with the hire of furnishings and photography for marketing. 4

Service Menu Letting and Property Management Let Only Rent Collection Fully Managed ü Property Appraisal ü Comprehensive marketing of property ü Accompanied viewings ü Tenant referencing ü Tenancy agreements ü Arrange inventory/checkin* ü Negotiate tenancy renewals ü Fixed Fee ü Property Appraisal ü Comprehensive marketing of property ü Accompanied viewings ü Tenant referencing ü Tenancy agreements ü Arrange inventory/checkin* ü Negotiate tenancy renewals ü Collect & register deposit ü Collect rent and arrears management ü Collect & pay tax for nonresident landlords. ü Property Appraisal ü Comprehensive marketing of property ü Accompanied viewings ü Tenant referencing ü Tenancy agreements ü Arrange inventory/check-in & out* ü Negotiate tenancy renewals ü Collect & register deposit ü Collect rent and arrears management ü Collect & pay tax for nonresident landlords. ü Deposit return & disputes ü Quarterly inspections ü Repairs & maintenance ü Schedule safety inspections** ü 4 hour emergency service * The cost of the independent inventory is not included ** The cost of third party safety inspections are not included in fees. 5

1 Testimonials What our clients and tenants say Ruth has delivered results for my small company at every possible opportunity! And her outstanding attention to detail and cheerfulness make her a real pleasure to work with. I would give her a wholehearted recommendation. A. Mitchell (Landlord three flats in London, E1) Ruth never ceases to amaze me with what she knows. She is technically one of the finest and has the management skills to make being the finest count. Hiring Purple Hat was one of the best things I have ever done, I just wish I d done it sooner. N. Parkin (Landlord 36 properties in London, SW1) It s been a month or so since I got the report back, which identified what needed to be done to get my Luton property on the Residential Letting Market. 6 After you paid a visit to the property, the professional report and many conversations later, which I m grateful you hadn t lost your sense of humour over. But WOW!!!!! I have to state right here that your company s handling and processing of my property was exemplary! I was even move surprised that the property had only been on the market for less than a week and you had managed to secure a professional tenant who was looking for a long term solution to their housing requirements and my property seemed to meet their expectations. Your service and professionalism is flawless! My heartfelt thanks go to you and your persistence on a job very well done. Thank you again. A Welsh (Landlord single property Luton) You re the best building manager I ve ever had. T.Q. (Tenant)

1 Testimonials What our clients and tenants say I asked for Ruth s advice regarding the renewal of the lease on my property. Ruth replied to my query rapidly and with very sound practical advice which showed an in depth knowledge of the technical aspects of the lease and an uncanny flair for the practical aspects of the negotiation. I would have no hesitation in recommending Ruth to any landlord who wants to leave the management of their property in safe hands. our occupation. Ruth has shown expert knowledge in her field and was able to deal with all requests effectively and to the highest standard. As a service provider Ruth has proved to be reliable, efficient, highly professional and able to take a personalized approach to meeting individual needs of her clients. S. Taylor (Tenant) N. Patel (Letting agent and property manager) L. Ablamska (Tenant) Ruth's ability to ensure the highest level of service to a client is key to J. Calleaux why people buy in to her. She is a property person in the purest form, Ruth displays integrity and evenhighly knowledgeable on managing a handedness in the difficult job that is Tenancy and someone who you can negotiating tenancies between not only trust, but depend on. She has landlords and tenants. I would not hesitate to recommend her to manage incredible people skills and having seen how she effectively works, I a property or portfolio of properties would recommend her services to on behalf of a landlord or real estate everyone company. It has been a pleasure to deal with Ruth. She has been highly professional throughout the period of 7

Norfolk 3 Ash Grove Norwich, NR3 4BE Telephone: 01603 479944 London 75 Winchester Street London, SW1V 4NU Telephone: 00 813 4766 Mobile: 07747 607 467 Email: mail@purplehatproperty.co.uk Web: www.purplehatproperty.co.uk www.facebook.com/ PurpleHatProperty www.twitter.com/ruthph www.pinterest.com/ RuthPH