Proudly part of Countrywide - The UK s largest estate agency and property services Group.

Proudly part of Countrywide - The UK s largest estate agency and property services Group.

I have been with Andersons for about 10 years and have a number of properties with them. I hope to continue with them for another 10 years! I would like to thank Andersons Lettings for their very professional approach over the last several years. About Anderson Anderson Residential has been finding homes for people since 1989. Anderson Residential is situated in a prominent high street location in the centre of Sutton Coldfield. We offer both landlords and tenants the best advice possible and a superior service tailored to their needs. We are specialists in our field and our clients have total confidence in the service we provide. Our lettings team have many years of experience and a vast amount of knowledge regarding the local area. Honesty and integrity are our key values in every aspect of our work. Andersons have looked after a property letting for me for some years now and I have found their service excellent. I have no hesitation in recommending their services. We are very impressed by the prompt attention to detail and their intuition in the handling of our properties this has been greatly appreciated.

Timed to perfection We: Move as fast as you need us to Conduct in-depth market appraisals Implement marketing plans that don t waste your time or money Provide regular feedback and expert advice on the current lettings market Provide you with better commercial arrangements the more properties you instruct us to let Match the right tenant profile to your property and conduct thorough reference checks Invest in industry-leading training Connect you with the UK s largest sales and lettings network who assist over 70,000 landlords each year

Should I let in the current market? Demand for quality rental properties is currently at record levels, primarily due to the lack of properties available for rent. Our experts will help ensure you receive the maximum possible rental return for your property by using the latest state of the art rental reports combined with our unique understanding of the local market and our rental demand forecasts based on your property s location, condition, size and quality.

Be thoroughly prepared before you let your property Ensure your property is Presentable, clean and tidy Free from damage and damp Ready for viewing with all repairs and refurbishments completed Free from any structural conditions such as subsidence Externally Repair cracks and holes in the walls Clean or paint the doors, window frames and walls Ensure the house number is visible and rubbish bins are hidden away Tidy the garden and mend broken fences Clear the drains and gutters Gardens or sheds should be kept clean and secure Internally Create more space by removing unnecessary clutter and fitting effective storage solutions throughout Fix any cracks in the walls, broken tiles or locks, replace burned-out light bulbs and carry out all other minor repairs Repaint rooms in neutral tones and have the property professionally cleaned Make sure your property is presented at its best to attract a suitably high calibre of tenant UK Tenant Profile 21% Students = 5% Graduates = 6% Singles = 18% Couples under 35 = 21% Couples over 35 = 14% Young families (parents 20-29) =14% Middle families aged (parents 30 49) = 13% Older families (parents above + 50) = 6% Other = 3% 5% 6% 18% 6% 14% 3% 14% 13% Based on CRL s June 2015 UK quarterly survey results (435 branches)

Navigating legislation Energy Assessments Landlords need to produce an EPC every time they let their property (www.communities.gov.uk in England and Wales or www.scotland.gov.uk) Gas Landlords must comply with the Gas Safety (Installation and Use) Regulations 1998, and carry out all necessary maintenance to gas appliances, gas pipe work and flues in their property through a Gas Safe registered engineer. You are also legally responsible to arrange for an annual gas safety check to be carried out on on every appliance and flue, provide a record of the check to existing tenants within 28 days of the check being carried out (or before new tenants move in) and hold records of the checks for a minimum of 2 years from the date they are carried out (www.gassaferegister.co.uk) Furniture & Furnishings It is an offence to let a property with any furniture or furnishings that do not comply with safety regulations set out in the Furniture and Furnishings (Fire Safety) Regulations 1988 as amended in 1989 and 1993. (www.firesafe.org.uk) Smoke and Carbon Monoxide Detectors Smoke and Carbon Monoxide Alarm (England) Regulations 2015 requires for a Smoke Detector to be installed on each floor with living accommodation which includes bathrooms. A Carbon Monoxide Detector must also be installed in any room which is used as living accommodation and contains a solid fuel burning combustion appliance. Electricity Landlords need to ensure that all electrics and electrical equipment in their properties are safe and will not cause harm (Electrical Equipment (Safety) Regulations 1994). (www.niceic.org.uk)

The Housing Act 2004 (HMO Regulations) All property owners must comply with the regulations relating to Houses in Multiple Occupation (HMOs). Penalties for breach of these laws are severe with fines of up to 20,000 for failure to obtain a licence or for breaching permitted numbers and tenants may be able to claim back rent they have paid whilst the HMO has been operating without a licence. (www.legislation.gov.uk) Right to Rent From 1 February 2016, all private landlords in England will have to check new tenants have the right to be in the UK before renting out their property. Under the new rules, landlords who fail to check a potential tenant s Right to Rent will face penalties of up to 3,000 per tenant. For more information visit https://www.gov.uk/check-tenant-right-to-rent-documents Mortgage and Leasehold If you have a mortgage you must obtain consent from your mortgage lender. If your interest in the property is leasehold, you may also need to obtain consent from your landlord (or freeholder) prior to sub-letting. Tax You are required to pay income tax on rental income and have a legal responsibility to notify HM Revenue and Customs. If you reside outside the UK for more than six months out of twelve the rent receiving agent has a statutory obligation to deduct basic rate tax on the net income and make quarterly payments to HM Revenue and Customs on your behalf. Visit www.hmrc.gov.uk or contact one of our Tax Advisors for more information on your tax obligations. Insurance Standard home owner insurance may well be invalidated when you let your property. Our Lets-Cover insurance policies provide landlords and tenants with a range of insurance solutions at competitive premiums. Please visit your nearest branch for more information. Landlord Building & Contents and Tenants Contents Insurances are underwritten by AXA Insurance UK plc. Terms and conditions, exclusions, limitations and eligibility criteria apply. AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 202312.. Lets-cover is a trading name of Countrywide Estate Agents, an appointed representative of Countrywide Principal Services Limited, which is regulated by the Financial Conduct Authority. Registered in England No. 789476. Registered Office: Countrywide House 88-103 Caldecotte Lake Drive, Caldecotte, Milton Keynes, Buckinghamshire, MK7 8JT. A member of Countrywide plc. Regulated by RICS.

Book your energy assessment today! Your property may legally require an Energy Performance Certificate (EPC) * EPC required on new letting and the re-letting of a property.

Legionella Risk Assessment Legionella naturally occurs within water supplies making every property a potential risk. Legionella is a serious flu like illness which is very often mistaken for pneumonia and can be fatal. Legal Requirements To help ensure your tenants risk of exposure to legionella is properly assessed and controlled, we work with the UK s largest legionella risk assessment specialists who can help you determine the risks to your property and tenants.

Tax Advice for Landlords UK Revenue and Customs need to be notified that you are letting property in the UK. Landlords must declare, via a Self-Assessment Tax Return, any profit derived from the rental income. We can provide you with advice in the following ways: Give help and advice to all UK and Non Resident Landlords regarding legislation, and how to make the best use of tax deductible expenses. Upon request and authorisation, liaise with accountants or other third parties on your behalf Provide you with one of two tax summaries designed to assist in the completion of your Self Assessment Tax Summary. For more information on our Tax Exclusive Service and Comprehensive Tax Service ask our branch staff who will be delighted to help you further. For more information on your tax obligations as a Landlord visit the HM Revenue and Customs website at www.hmrc.gov.co.uk

Protect yourself from tenant arrears Safeguard your rental income Terms and conditions, exclusions and limitations and eligibility criteria apply Underwritten by DAS Legal Expenses Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Lets-cover is a trading name of Countrywide Estate Agents, an appointed representative of Countrywide Principal Services Limited, which is regulated by the Financial Conduct Authority. Registered in England No. 789476. Registered Office: Countrywide House 88-103 Caldecotte Lake Drive, Caldecotte, Milton Keynes, Buckinghamshire, MK7 8JT. A member of Countrywide plc. Regulated by RICS.

Building and Contents Insurance developed specifically for landlords Comprehensive insurances for landlords which include: Accidental damage cover as standard Theft and malicious damage by tenant (contents cover) Alternative accommodation or loss of rent up to 30% of the buildings sum insured (buildings cover) Full policy details are available upon request. Please contact your nearest branch for a quotation. Terms and conditions, exclusions, limitations and eligibility criteria apply. underwritten by Lets-cover is a trading name of Countrywide Estate Agents, an appointed representative of Countrywide Principal Services Limited, which is regulated by the Financial Conduct Authority. Registered in England No. 789476. Registered Office: Countrywide House 88-103 Caldecotte Lake Drive, Caldecotte, Milton Keynes, Buckinghamshire, MK7 8JT. A member of Countrywide plc. Regulated by RICS.

Check your let online We have introduced a dedicated Landlord Zone which enables you to have more control over information you need, when you need it. When you let your property through us on a Standard Lettings Service or Fully Managed Service option our innovative new service will allow you to log into your own secure online area to view and download statements. If you are a landlord with multiple properties you will see all of your properties conveniently grouped together.

We ll market your property on 96% of the UK s leading property portals* According to Hitwise stats March 2015 data and specifically pertains to portals on which we are visible in Britain Innovative marketing Our professional staff will develop a promotional plan to help you avoid costly void periods by promoting your property via striking To Let boards, in-branch displays, canvassing and presence on the UK s leading property portals. We will ensure your property has unparalleled online coverage on Rightmove, Primelocation, Zoopla, Propertywide and emerging digital media. We are the only national lettings business to invest in cutting edge technology on the scale we have in recent years to provide the best lettings experience possible whether customers use PCs, laptops, tablets, smartphones and other mobile devices.

Our people We pride ourselves on attracting and developing the very best people to ensure we constantly refine and improve our award-winning lettings services. Our staff have access to the latest rental indices so they can provide comprehensive advice on all facets of the lettings market including residential, student, corporate and prestige lettings.

Making a difference in the communities we serve We are passionate about making a real difference for our chosen charities which include the Bobby Moore Fund, British Heart Foundation, Breast Cancer Care, Sport Relief, Shelter and The Children s Trust Tadworth. Through our staff s fund raising activities we were able to raise over 300,000 for charities across the UK in 2015. We provide a subsidised Cyclescheme and carshare initiatives for our staff to improve health and reduce our carbon footprint. We re conscious about our environmental impact so use paper approved by The Forest Stewardship Council and recycle more than 15 tonnes of paper per year.

Award winning property management Your property will be in the safe hands of our award winning property management team if you choose our full management service*. We have highly trained, efficient and friendly staff who are here to help you fulfil your property management needs. We have a dedicated audit team who provide 120 manual checks per property. Our Property Management teams have access to over 24,000 contractors across the UK. Any queries that your tenant may have will be picked up within the first 24 hours. We ll ensure that we communicate regularly with your tenants, assist with safety certificate renewals and arranging for works to be completed as quickly as possible.

Award winning service With an extensive team of skilled property managers, legal specialists, tax teams and support staff working around the clock we ll get all your monies paid as quickly as possible. All our staff regularly undertake a wide variety of specialist courses with expert training teams to ensure we provide superior customer care. Our commitment to excellence has been acknowledged by the lettings industry who have awarded Countrywide Residential Lettings over 60 lettings awards in the last 9 years*. *For more information on our recent award wins please visit www.propertywide.co.uk/awards

One of the most comprehensive lettings services available in the market today We help a wide variety of landlords and manage numerous property portfolios as we don t believe one size fits all. We take a consultative approach to understanding exactly what you want to achieve so we can recommend the right service plan for you.

Lettings services Whether you d like us to manage just one property or a large portfolio, we have the lettings solution to meet your needs. Over 1300 estate agency and lettings branches** Our Service Full Management Service Standard Lettings Service Tenant Introduction Service Market appraisal 3 3 3 Comprehensive marketing, advertising and property viewings 3 3 3 Tenant selection, introduction, and referencing 3 3 3 Preparation of the tenancy agreement* 3 3 3 Tenancy extension agreements* 3 3 3 Tenancy deposit administration* 3 3 3 Gas, Electricity, and Energy Performance Certifications* 3 3 3 Inventories and schedules of condition* 3 3 3 Lets-Cover buildings and contents insurance* 3 3 3 Transfer of rents 3 3 Tax advice and Rental Income reports* 3 3 Legal Advice* 3 3 Notify utilities at beginning and end of the tenancy 3 Arranging routine repairs and maintenance under 250 3 Project management of repairs and refurbishments* 3 Payment of property related outgoings 3 Routine property visits* 3 Expert property advice 3 *Additional charges will apply for this service and are highlighted in orange. Basic services are highlighted in blue. **As part of the Countrywide group.

Tangible results for landlords Being part of the UK s biggest and most successful property services group Having your property listed on websites which are visited over 134 million times per month* Currently helping over 60,000** landlords every year with their lettings needs Registered 205,883 tenant applicants in the last 12 months*** Supported by central social media presence who blog and tweet to over 2,000 subscribers every week Offering a range of landlords services from over 1,300 locations across the UK 3.5 million invested in technology enabling landlords to manage their portfolios more easily Market leading investment in technology to ensure our landlords properties are always showcased in the best light. Whether properties are viewed on a laptop, mobile phone, PC or other device landlords can be assured their properties are being showcased properly. * March 2015 hitwise reports ** As of April 2015 *** May 2014 to May 2015, Countrywide Residential Lettings network

All your property needs under one roof We are part of Countrywide, the UK s largest estate and lettings agent. Countrywide operates some of the biggest and best-known names in the industry. As a leading provider in lettings, estate agency, mortgage services, land and new homes, auctions, surveying, conveyancing and property management, we move more people than any other business in the UK. Residential Lettings Property Management Estate Agency Mortgage Services Conveyancing Surveying Property Auctions Land and New Homes Insurance Services LPA Receivership Asset Management A complete range of property services...all under one roof countrywide.co.uk

Countrywide 1,300 branches at your service.

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