ARLA Members Survey of the Private Rented Sector

Prepared for The Association of Residential Letting Agents & the ARLA Group of Buy to Let Mortgage Lenders ARLA Members Survey of the Private Rented Sector Fourth Quarter 2010 Prepared by: O M Carey Jones 5 Henshaw Lane Yeadon Leeds LS19 7RW December, 2010

CONTENTS Page 1. INTRODUCTION & BACKGROUND 3 2. METHODOLOGY 4 3. SUMMARY 5 4. RESULTS 7 Page 2

1. INTRODUCTION & BACKGROUND The mortgage lenders who make up the ARLA group of buy to let mortgage lenders are keen to ensure that the service they provide to ARLA members is relevant to their needs and takes account of the specific and unique requirements of residential letting agents and their investor landlords. In order to help achieve this, ARLA has commissioned research to ensure that the ARLA group of buy to let mortgage lenders are kept up to date with agents requirements and concerns as they change with economic conditions, hopes and fears. The research is conducted by Owen Carey Jones who specialises in the UK mortgage market and currently conducts several regular quarterly surveys of residential landlords and financial advisers on behalf of a number of clients. Page 3

2. METHODOLOGY ARLA members were emailed during November with the URL for the on-line survey and asked to go on-line to complete the survey and by the closing date 554 members had completed the survey on-line. These responses were analysed and tables of data produced on which this report is based. Page 4

3. SUMMARY Compared with three months ago, average weighted rental returns for houses are unchanged at 5.0% whilst those for flats are down from 5.1% to 5.0% but this change merely reverses the change seen three months ago. On balance ARLA members report increased achievable rent levels over the last six months on all types of rented property but the average proportion of respondents across all property types now saying they think achievable rent levels have increased over the last six months has, for the first time in more than a year, not risen but remained steady at 55%. The overall average capital asset value of rented houses has fallen by 4.1% over the last three months, mainly as a result of a fall of 7.5% for those managing properties in Prime Central London. For those in the Rest of the South East, the average value of a rented house fell marginally by 0.5% whilst for those in the Rest of the UK, it rose by 3.3%. Contrastingly, over the same period the average value of rented flats throughout the country rose by 1.8% as a result of rises of 2.4% for those managing properties in Prime Central London and 2.3% for those in the Rest of the South East. On the other hand, for those in the Rest of the UK, the average value of rented flats fell marginally by 0.5%. During the last three months there has been some weakening of demand in the rented residential property sector with the overall proportion of respondents saying that there are more tenants than properties available for them falling, for the first time in more than a year, from 73% to 72% as a result of a fall from 81% to 73% in the Rest of the South East and a fall from 67% to 64% in the Rest of the UK. These falls outweighed an increase from 73% to 83% for those managing properties in Prime Central London.. The gap between the proportion of ARLA members who think that landlords are currently selling properties and those who think they are currently buying properties has closed over the last three months as there has been virtually no change in the proportion saying landlords are now buying with the figure remaining steady at 11.4% whilst the proportion saying landlords are now selling has fallen from 17.0% to 11.6%. Compared with three months ago, the average void period has risen, for the first time in eighteen months, increasing from 2.9 weeks (20 days) to 3.1 weeks (22 days) whilst the average number of new tenancies signed up in the preceding three months fell from 38 to 36. The average proportion of ARLA members offices portfolios which are made up of investment property has fallen a little from 54.1% to 53.4% and the average number of purely investment properties which are managed by ARLA members offices has fallen from 131 to 124 Page 5

properties over the same period. Both these changes merely partially reverse the changes seen in the third quarter of the year. On average, ARLA members say that tenants remain in the same property for a period of 18.2 months, a figure which is up from 17.8 months in the third quarter of the year. For the second time in succession, a substantially increased proportion of ARLA members offices (59%, up from 34% in the third quarter and 19% in the second quarter) believe that they are seeing an increase in rental property coming onto the market because it cannot be sold. There has been an increase, from 36% three months ago to 40% now, in the proportion of ARLA members offices saying that they have seen an increase in the number of tenants struggling to meet rental payments in the last six months and this is the first increase in this figure since the question was first asked 18 months ago. Reflecting this, there has also been the first increase (from 45% to 47%) in the proportion saying that they have seen an increase in tenants haggling with landlords over rents in the last six months. There has been an increase in the proportion of ARLA members offices saying that they are aware of an increase in tenants asking lenders for references on potential landlords to ensure they are financially viable with the figure rising from 10% to 12%, reversing the change seen three months ago. More than half of ARLA members offices (51%, down from 53% three months ago) say that none of their potential or existing tenant clients ask them if they are licensed, a figure which falls to less than four out of ten (37%, down from 40% three months ago) when it relates to potential or existing landlord clients. Nevertheless, a small minority (1.3% and 5.8% respectively) say that most or all of their potential and existing tenant and landlord clients ask this question. Less than one in ten ARLA members offices (9%, up from 8% three months ago) think that the proportion of potential or existing clients asking if they are licensed has increased over the last 12 months. More than four out of ten ARLA members offices (42%) think that the current buoyancy in the rental market will last for between one and two years but more than a further quarter (26%) think it will last longer than this with only less than one in eight (12%) thinking it will last less than a year. The majority of ARLA members offices (59%) believe that demand for rental property will continue to outstrip supply in 2011 with more than a quarter (27%) believing supply and demand will be in balance and just 6% believing that supply will begin to outstrip demand. More than six out of ten ARLA members offices (61%) think that the quality of rental property will remain the same in 2011 but a minority of more than a quarter (26%) think the quality will improve with only a few (8%) saying they think it will decline. Page 6

Almost four out of ten ARLA members offices (39%) think that more private landlords will enter the market during 2011 with only one in seven (14%) saying they think more will leave the market. However, almost a third of respondents (33%) think there will be no change in the number of private landlords entering and leaving the market. Page 7

4. RESULTS The following sections detail the results of the survey for the fourth quarter of 2010. The results have been broken down into three broad geographic areas which are Prime Central London (comprising London & South East based respondents who manage properties in Prime Central London), the Rest of the South East and the Rest of the UK. Data has also been included for each of the regions making up the UK as shown in the table below but it should be remembered that the number of respondents from some regions is relatively small and data for these regions should therefore be treated with a degree of caution as it will tend to vary quarter by quarter quite independently of any actual changes which may have taken place. For this reason, for the first time in this report, we have been able to include for some questions, comparative data averaged over three quarters. This is known as a three quarter moving average and helps to iron out any temporary fluctuations occurring quarter by quarter because of relatively small sample sizes. Page 8

4.1 Geographic Location (Q.1) The South East, including London, was the region with the highest proportion of ARLA member offices responding, accounting for nearly six out of ten respondents (58%). After the South East, the Midlands (12%) and the South West (12%), were the regions with the most respondents. Geographic Percent of Respondents (%) Region Q2.10 Q3.10 Q4.10 Central London 12.5 12.1 11.0 Rest of London (inside M25) 14.2 13.9 12.3 South East (excl. London) 31.4 31.9 34.7 South West 12.1 11.2 11.9 Midlands 10.9 11.7 12.3 North West 6.8 6.4 7.2 North East 5.8 5.3 5.4 Scotland/Wales/NI 6.3 7.5 5.2 Base: All respondents (570) (454) (554) Compared with the third quarter survey, the main change is that there were noticeably more respondents from the Rest of the South East at the expense of Central London, the Rest of London and Scotland, Wales & Northern Ireland. Page 9

4.2 Proportion of Portfolio Made Up of Investment Property (Q.3) More than eight out of ten respondents (81%) said that more than a quarter of their portfolio is investment property with a quarter (25%) saying that more than three quarters of theirs is investment property. Investment properties comprise a tenth or less of their portfolio for little more than one in twenty offices (6%). Analysis of the responses to this question reveals that, on average, investment properties account for 53% of ARLA member offices portfolios. Proportion Percent of Respondents (%) of Portfolio Prime Rest Rest All London of SE of UK Regions None - 1.0-0.4 Up to 10% 6.3 5.7 5.6 5.8 11% to 25% 10.8 8.6 13.7 11.2 26% to 50% 20.7 26.2 18.0 21.7 51% to 75% 43.2 33.3 30.9 34.3 Over 75% 18.0 22.4 30.0 24.7 Not stated 0.9 2.9 1.7 2.0 Base: All respondents (111) (210) (233) (554) For offices in the Rest of the South East, investment properties appear to make up a slightly smaller proportion of their portfolios with the average being 52% compared with 53% for offices managing properties in Prime Central London and 55% for those in the Rest of the UK. Compared with the last survey in the third quarter of the year, the average proportion of portfolios which are in the form of investment property is down marginally from 54.1% to 53.4% as a result of the decreases in Prime Central London and the Rest of the South East. The average for the Rest of the UK was almost unchanged compared with three months ago. Page 10

Geographic Average Proportion of Portfolio (%) Area Q1.10 Q2.10 Q3.10 Q4.10 Prime Central London 54.0 53.6 54.5 52.8 South East 51.3 53.3 53.2 52.0 Rest of UK 55.2 54.1 54.8 55.0 All Regions 53.5 53.7 54.1 53.4 Base: All respondents (531) (570) (454) (554) As can be seen from the chart below, the proportion of respondents portfolios which is made up of investment property, having levelled off for a period of a year from mid-2002 to mid-2003, rose sharply between mid-2003 and mid-2004. At the end of 2004 the figure levelled off again before slowly reducing during the first half of 2005. However, both surveys for the second half of 2005 showed the figure was on the increase again and during 2006 this upward trend continued. Surveys for the first two quarters of 2007 saw falls in the average figure but overall, until the first quarter of 2008, the figure was fairly steady at between 50% and 53%. After that there were two consecutive falls taking the figure down to its lowest level for 5 years before it bounced back sharply and the results from the last eighteen months show that the trend is now upwards although the fall seen on this occasion may herald a change to that. Page 11

Regional Analysis Three quarter moving average proportions for each of the regions of the UK are shown in the table below from which it can be seen that there is not a great deal of difference between the regions on this question although, for offices in Central London and the North of England, investment properties do form a higher proportion of their investment portfolios. Geographic Average Proportion of Portfolio (%) Region (three quarter moving average) Q3.10 Q4.10 Central London 61.2 60.0 Rest of London 50.3 51.2 Rest of South East 52.3 52.6 South West 51.7 51.8 Midlands 52.6 52.1 North West 64.2 63.9 North East 58.6 58.2 Scotland/Wales/NI 56.4 57.0 Base: All respondents (454) (554) Compared with the three survey moving average from three months ago, there has been very little change. Page 12

4.3 Number of Purely Investment Properties Managed (Q.4) By and large, ARLA offices manage substantial numbers of purely investment properties with more than four out of ten (41%) saying that they manage over a hundred properties and more than eight out of ten (81%) manage in excess of 20 properties. Analysis of these responses shows that the average number of purely investment properties managed by ARLA offices is currently 124. Number of Percent of Respondents (%) Properties Prime Rest Rest All London of SE of UK Regions Up to 5 4.5 3.8 2.6 3.4 6 to 10 6.3 4.8 4.3 4.9 11 to 20 9.0 6.2 9.0 7.9 21 to 50 27.0 21.4 15.9 20.2 51 to 100 22.5 18.6 19.7 19.9 Over 100 28.8 41.0 46.8 41.0 Not stated 1.8 4.3 1.7 2.7 Base: All respondents (111) (210) (233) (554) Offices managing properties in Prime Central London tend to manage considerably fewer properties on average than their counterparts elsewhere in the country with the average numbers being 72 for Prime Central London, 121 for the Rest of the South East and 158 for the Rest of the UK. Compared with the third quarter, the average number of properties managed is down from 131 to 124, partially reversing the increase seen then, as a result of declines for Prime Central London and the Rest of the UK with the average for the Rest of the South East being little changed. Page 13

Geographic Average Number of Properties Area Q1.10 Q2.10 Q3.10 Q4.10 Prime Central London 69.7 66.8 77.7 71.5 South East 122.3 115.3 120.8 121.1 Rest of UK 170.1 155.2 171.1 157.8 All Regions 128.9 119.8 130.6 124.0 Base: All respondents (531) (570) (454) (554) As can be seen from the chart below, the average number of properties managed by ARLA members in the Rest of the UK, having risen rapidly during 2002 and 2003, stayed in the range 130 to 150 properties until mid 2007 after which it hit a rising trend but during 2009 it levelled off again and has fluctuated wildly during 2010. The average for the Rest of the South East evidenced a slight rising trend until the beginning of 2006, after which it declined although each decline was followed by a period of recovery. After mid 2007, the average rose fairly steadily but fluctuated quite wildly during 2009 whilst overall maintaining its level at around 110 properties. As with the Rest of the UK, the Rest of the South East has exhibited some fluctuations during 2010. For Prime Central London the figure has been relatively steady at an average of between 60 and 70 properties for some time despite occasionally moving outside this range although there was a trend for the figure to increase from mid 2006 until the beginning of 2008 when it levelled off and started to fall. During 2009, the figure rose steadily to reach a figure only marginally below its all time high and the results from the survey three months ago took the figure to its highest ever level. However, the results from this quarter have eroded half of the increase seen then. Page 14

Regional Analysis Looking at the results for the individual regions of the UK reveals that the three quarter moving average number of purely investment properties managed by respondents offices appears to be higher in the northern half of the country with the highest number (70) being found in the North West and the lowest number (53) in Central London. Geographic Region Average Number of Properties (three quarter moving average) Q3.10 Q4.10 Central London 52.1 52.9 Rest of London 54.4 54.9 Rest of South East 58.6 58.9 South West 56.9 56.7 Midlands 63.9 63.7 North West 71.0 69.9 North East 70.3 67.9 Scotland/Wales/NI 69.5 67.3 Base: All respondents (454) (554) Compared with the results from the third quarter 2010 survey, the main changes are a reduction in the three quarter moving average number of properties managed in the North East and in Scotland, Wales & Northern Ireland. Averages for all the other regions were little changed. Page 15

4.4 Average Value of Rented Residential Properties (Q.5) Houses Nearly half of respondents (48%) say that the average value of a rented house in their area is between 150,000 and 350,000. Only less than one in thirty offices (2.9%) say the average is below 100,000 but for more than one in twenty respondents (6%), the average in their area is in excess of 1 million. Analysis of these figures gives an overall weighted average value for a rented house of 401,400. Average Percent of Respondents (%) Value of Houses Prime Rest Rest All London of SE of UK Regions Up to 100,000 0.9 1.0 5.6 2.9 100,001 to 150,000 0.9 9.5 26.6 15.0 150,001 to 200,000 2.7 19.0 32.6 21.5 200,001 to 350,000 15.3 37.6 21.5 26.4 350,001 to 500,000 13.5 20.5 7.3 13.5 500,001 to 750,000 18.9 4.8 3.0 6.9 750,001 to 1 Million 15.3 1.9 0.9 4.2 Over 1 Million 26.1 1.9 0.4 6.1 Not stated 6.3 3.8 2.1 3.6 Base: All respondents (111) (210) (233) (554) There are big differences between the values of rented houses in the different geographical areas with the average for those managing properties in Prime Central London being 800,700 compared with 323,800 in the Rest of the South East and 222,000 in the Rest of the UK. Page 16

Compared with the last survey, the overall weighted average value of rented houses has fallen by 4.1% from 414,900 to 401,400, the second fall in succession. Geographic Average Value of Rented Houses (000s) Area Q1.10 Q2.10 Q3.10 Q4.10 Prime Central London 924.5 937.2 865.2 800.7 South East 321.0 338.2 325.5 323.8 Rest of UK 202.6 197.3 215.0 222.0 All Regions (weighted) 422.7 431.4 414.9 401.4 Base: All respondents (531) (570) (454) (554) Within this overall change, the average price of a rented house in Prime Central London has fallen by 7.5% since the last survey but the average for the Rest of the South East has fallen only marginally, by 0.5%, whilst the average for the Rest of the UK has risen by 3.3%. As can be seen from the chart below, between May 2003 and August 2004 the average value of a rented house increased by 16% from 306,100 to 353,800 and, after stabilising for a couple of years, continued rising until the summer of 2007 when it peaked at 442,600. After that, the average fell by 16% before stabilising during 2008 but then fell sharply in mid 2009 to reach a three year low before bouncing back equally sharply in the following two quarters. The results from the surveys in the first half of 2010 confirmed that these increases were not temporary blips but, in the second half of 2010, the average value has turned down, ending the upward trend which had run from mid 2009 to mid 2010. Page 17

Regional Analysis Data relating to individual regions of the UK shows that, not unexpectedly, by and large the further north rented houses are located, the lower is their average value although, from the chart below showing the three quarter moving average, the low point appears to be the Midlands with average prices rising a little as one moves further north. Geographic Region Average Value of Rented Houses (000s) (three quarter moving average) Q3.10 Q4.10 Central London 1,163 1,142 Rest of London 474 483 Rest of South East 301 304 South West 270 281 Midlands 159 164 North West 183 192 North East 180 178 Scotland/Wales/NI 208 217 Base: All respondents (454) (554) Compared with three months ago, there have been falls in the three quarter moving average values of houses in Central London and the North East with all the other regions experiencing rises in their three quarter moving averages. Page 18

Flats Getting on for half of respondents (45%) say that the average value of a rented flat in their area is between 100,000 and 200,000. However, one in six respondents (16%), say the average value of a rented flat in their area is below 100,000 compared with less than one in forty (2.3%) who say the average value is in excess of 1 million. Analysis of these figures gives an overall weighted average value for a rented flat of 258,500. Average Percent of Respondents (%) Value of Flats Prime Rest Rest All London of SE of UK Regions Up to 100,000 1.8 9.5 29.6 16.4 100,001 to 150,000 0.9 26.2 35.2 24.9 150,001 to 200,000 9.0 28.1 18.0 20.0 200,001 to 350,000 28.8 24.8 8.6 18.8 350,001 to 500,000 21.6 4.3 0.9 6.3 500,001 to 750,000 13.5 1.4 1.3 3.8 750,001 to 1 Million 4.5 0.5-1.1 Over 1 Million 10.8 0.5-2.3 Not stated 9.0 4.8 6.4 6.3 Base: All respondents (111) (210) (233) (554) As with rented houses, there are big differences between the values of rented flats in the different geographical areas with the average for Prime Central London being more than half a million pounds ( 522,500) compared with 205,400 in the Rest of South East and 142,200 in the Rest of the UK. Compared with the third quarter survey, in contrast to the average value of a rented houses, the overall weighted average value of a rented flat has risen by 1.8% from 253,900 to 258,500. Page 19

Within that overall change, however, the average value of rented flats in the Rest of the UK fell marginally by 0.5% whilst that for Prime Central London rose by 2.4% and that for the Rest of the South East rose by 2.3%. Geographic Average Value of Rented Flats (000s) Area Q1.10 Q2.10 Q3.10 Q4.10 Prime Central London 547.0 527.3 510.4 522.5 South East 201.0 207.0 200.8 205.4 Rest of UK 138.1 133.3 142.9 142.2 All Regions (weighted) 260.9 257.4 253.9 258.5 Base: All respondents (531) (570) (454) (554) As can be seen from the chart below, between 2003 and 2007, the average value of a rented flat increased by 46% from 189,100 in the second quarter of 2003 to 275,800 in the third quarter of 2007 despite the occasional temporary downturn. However, after that, average values of flats fell by 15%, reaching a three year low of 234,900 fifteen months ago before bouncing back sharply. The first three quarters of 2010, however, saw small falls in the average value of rented flats but, despite these declines, the figure remained at about the same level as a year earlier and the increase seen this quarter suggests that the average values of rented flats are currently fairly stable. Page 20

Regional Analysis As was the case for prices of rented houses, results for individual regions of the UK show that, not unexpectedly, by and large the further north rented flats are located, the lower is their average value although, again, the lowest average value is in fact to be found in the Midlands. The chart below showing the three quarter moving averages shows this quite clearly. Geographic Region Average Value of Rented Flats (000s) (three quarter moving average) Q3.10 Q4.10 Central London 693 697 Rest of London 281 289 Rest of South East 178 180 South West 174 176 Midlands 109 110 North West 139 145 North East 125 123 Scotland/Wales/NI 134 135 Base: All respondents (454) (554) Compared with three months ago, there have been increases in the three quarter moving average values of rented flats in all regions with the exception of the North East which saw a small decrease. Page 21

Summary As was to be expected, average values of rented houses are much higher than those of rented flats with the smallest difference being seen by those managing properties in Prime Central London where the average figure for houses is now 53% higher than that for flats. The differences between the values of houses and flats in the Rest of the South East and in the Rest of the UK are similar but higher than that for Prime Central London with the respective figures being 58% and 56% respectively. Geographic Average Value of Properties (000s) Area Houses Flats Prime Central London 800.7 522.5 Rest of the South East 323.8 205.4 Rest of the UK 222.0 142.2 All Regions (weighted) 401.4 258.5 Base: All respondents (554) Compared with the third quarter of the year, there has been a fall in the overall value of houses but, in the case of flats, there has been an increase in the overall value. With regard to the broad geographic areas, there has been little consistency with each area reporting either a rise for houses and a fall for flats or vice-versa. Regional Analysis Looking at average prices of rented houses compared with average prices of rented flats within individual regions confirms, not surprisingly, that across all regions, houses command higher prices than flats. Page 22

However, more interestingly, the data for the three quarter moving average shows that the relative difference is much more marked in the south of the England and in Scotland, Wales & Northern Ireland (rented house prices are between 61% and 69% higher than rented flat prices) and much less marked in the north of England (rented house prices are between 32% and 49% higher than rented flat prices). Geographic Region Average Value of Properties (000s) (three quarter moving average) Houses Flats Central London 1,142 697 Rest of London 483 289 Rest of South East 304 180 South West 281 175 Midlands 164 110 North West 192 145 North East 178 123 Scotland/Wales/NI 217 135 Base: All respondents (554) Page 23

4.5 Average Rental Return on Rented Residential Property (Q.6) Houses According to ARLA members offices, a rental return of between 4% and 5% is the norm for rented houses with almost half of respondents (49%) saying that this applies to their area. Analysis of these results reveals a weighted average rental return on rented houses of 5.0%. Average Percent of Respondents (%) Return Prime Rest Rest All London of SE of UK Regions Less than 4% 19.8 13.3 10.3 13.4 4% to 5% 49.5 50.5 47.6 49.1 6% 6.3 17.1 21.0 16.6 7% 3.6 6.2 7.3 6.1 8% 2.7 2.4 6.0 4.0 9% to 10% 3.6 2.4 3.4 3.1 11% to 12% 3.6 1.0 1.3 1.6 12% to 15% - 0.5-0.2 Over 15% - - 0.4 0.2 Not stated 10.8 6.7 2.6 5.8 Base: All respondents (111) (210) (233) (554) There is some difference in rates of return between the three broad geographic areas with the average for those managing properties in Prime Central London being the lowest at 4.7% compared with 4.9% for the Rest of the South East and 5.3% for the Rest of the UK. Geographic Average Rental Return (%) Area Q1.10 Q2.10 Q3.10 Q4.10 Prime Central London 4.2 4.3 4.5 4.7 South East 4.9 4.8 5.0 4.9 Rest of UK 5.6 5.2 5.3 5.3 All Regions (weighted) 5.0 4.8 5.0 5.0 Base: All respondents (531) (570) (454) (554) Compared with the third quarter of 2010, the overall average weighted rental return on houses is unchanged at 5.0%. Within this overall position, the average rental return on houses in Prime Central London is up again, this time from 4.5% to 4.7% whilst the average rental return on houses in the Rest of the South East is down from 5.0% to 4.9% and that for the Rest of the UK is unchanged at 5.3%. Page 24

Regional Analysis Results for individual regions of the UK show that by and large the further away from London rented houses are located, the higher is the average rental return earned from them with the lowest three quarter moving average rental return (4.4%) to be found in Central London and the highest (5.6%) to be found in the North East. Geographic Average Rental Return on Houses (%) Region (three quarter moving average) Q3.10 Q4.10 Central London 4.3 4.4 Rest of London 4.6 4.6 Rest of South East 4.8 4.9 South West 5.2 5.2 Midlands 5.3 5.2 North West 5.3 5.3 North East 5.6 5.6 Scotland/Wales/NI 5.4 5.2 Base: All respondents (454) (554) Compared with three months ago, there have been noticeable reductions in the three quarter moving average rental returns earned on houses in the Midlands and in Scotland, Wales & Northern Ireland and noticeable increases in Central London and the Rest of the South East with all the other regions having unchanged three quarter moving averages. Page 25

Flats A rental return of between 4% and 5% also appears to be the norm for rented flats with more than half of respondents (51%) saying that this applies to their area. Analysis of these results reveals a weighted average rental return on rented flats of 5.0%. Average Percent of Respondents (%) Return Prime Rest Rest All London of SE of UK Regions Less than 4% 9.9 6.2 11.6 9.2 4% to 5% 58.6 51.9 47.2 51.3 6% 7.2 20.0 17.2 16.2 7% 4.5 5.7 7.7 6.3 8% 2.7 1.0 3.9 2.5 9% to 10% 1.8 2.9 3.0 2.7 11% to 12% 1.8 0.5-0.5 12% to 15% - - 0.4 0.2 Over 15% - - 0.4 0.2 Not stated 13.5 11.9 8.6 10.8 Base: All respondents (111) (210) (233) (554) As was the case with rented houses, there is some difference in the rental rates of return for rented flats between the different geographical areas, with the average for those managing properties in Prime Central London being 4.8% compared with 5.1% both for those in the Rest of the South East and for those in the Rest of the UK. Geographic Average Rental Return (%) Area Q1.10 Q2.10 Q3.10 Q4.10 Prime Central London 4.5 4.9 5.1 4.8 South East 5.2 5.0 5.0 5.1 Rest of UK 5.4 5.1 5.2 5.1 All Regions (weighted) 5.1 5.0 5.1 5.0 Base: All respondents (531) (570) (454) (554) Compared with the last survey in the third quarter of 2010, the overall weighted average rental return on flats is down a little from 5.1% to 5.0%, yet again reversing the change seen three months earlier. Within this overall slight decrease, the average for Prime Central London has fallen from 5.1% to 4.8% and the average for the Rest of the UK has fallen from 5.2% to 5.1%. However, the average for the Rest of the South East rose from 5.0% to 5.1%. Page 26

Regional Analysis Contrary to what was found to be the case with rental returns on houses, results for individual regions of the UK show that rental returns on flats in each region exhibit no pattern related to where they are located with the highest three quarter moving average rental return (5.5%) being obtained in the North East and the lowest (4.7%) in the Midlands. Geographic Average Rental Return on Flats (%) Region (three quarter moving average) Q3.10 Q4.10 Central London 5.0 5.0 Rest of London 5.1 5.1 Rest of South East 5.0 4.9 South West 5.3 5.3 Midlands 4.9 4.7 North West 5.4 5.1 North East 5.2 5.5 Scotland/Wales/NI 5.5 5.4 Base: All respondents (454) (554) Compared with three months ago, there have been some changes in the three quarter moving average rental returns for flats with a noticeable reduction being seen in the North West (down from 5.4% to 5.1%) and a noticeable increase in the North East (up from 5.2% to 5.5%). Summary The lowest average rental returns are currently being earned on houses in Prime Central London (4.7%) with the highest returns being earned on houses in the Rest of the UK (5.3%). Page 27

Geographic Average Rental Return (%) Area Houses Flats Prime Central London 4.7 4.8 Rest of the South East 4.9 5.1 Rest of the UK 5.3 5.1 All Regions (weighted) 5.0 5.0 Base: All respondents (554) Overall flats and houses now seem to achieve similar average rental rates of return. However, in Prime Central London and the Rest of the South East flats appear to achieve higher rental returns whereas, in the Rest of the UK houses appear to do better than flats. Regional Analysis As can be seen from the table and chart below which show the three quarter moving average of rental returns, flats tend to outperform houses on rental return in the south of the country and vice versa although Scotland, Wales & Northern Ireland is an exception to this. Geographic Average Rental Return Region Three Quarter Moving Average (%) Houses Flats Central London 4.4 5.0 Rest of London 4.6 5.1 Rest of South East 4.9 4.9 South West 5.2 5.3 Midlands 5.2 4.7 North West 5.3 5.1 North East 5.6 5.5 Scotland/Wales/NI 5.2 5.4 Base: All respondents (554) Page 28

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Average Rents The table below shows the average rents being received by landlords based on the average rental returns and average property values quoted above. Average Rents Q4.10 Geographic HOUSES FLATS Area Week Month Year Week Month Year ( ) ( ) ( 000) ( ) ( ) ( 000) Prime Central London 724 3,136 37.6 482 2,090 25.1 Rest of the South East 305 1,322 15.9 201 873 10.5 Rest of the UK 226 981 11.8 139 604 7.3 Whole Country 377 1,632 19.6 246 1,068 12.8 Base: All respondents (554) In the case of the Rest of the UK, the average rent for a house is 62% more than that for a flat. For those managing properties in Prime Central London the difference is smaller at 50% with that for the Rest of the South East falling between these two extremes at 52%. Compared with the last survey, weighted average rents for houses are down by 1.8% as a result of falls of 3.3% for those managing properties in Prime Central London and 2.5% for those in the Rest of the South East. Average rents for those in the Rest of the UK were up by 3.3%. Average rents for flats also fell overall (by 0.7%), as a result of falls of 3.7% for those managing properties in Prime Central London and 2.4% for those in the Rest of the UK with those in the Rest of the South East reporting an increase of 4.3% on average. Page 30

Average Rents Q3.10 Geographic HOUSES FLATS Area Week Month Year Week Month Year ( ) ( ) ( 000) ( ) ( ) ( 000) Prime Central London 749 3,245 38.9 501 2,169 26.0 Rest of the South East 313 1,356 16.3 193 837 10.0 Rest of the UK 219 950 11.4 143 619 7.4 Whole Country 384 1,662 19.9 248 1,076 12.9 Base: All respondents (454) Regional Analysis Further analysis of the responses to this question enables average rents to be derived for each of the geographic regions included in the survey and these are shown for this quarter and last quarter in the tables below. However, it should be noted that the number of respondents for some of the regions is relatively small with the smallest number (29) being for the Scotland, Wales & Northern Ireland. Average Rents Q4.10 Geographic HOUSES FLATS Region Week Month Year Week Month Year ( ) ( ) ( 000) ( ) ( ) ( 000) Prime Central London 724 3,136 37.6 482 2,090 25.1 Rest of London 356 1,544 18.5 335 1,450 17.4 Rest of South East 293 1,268 15.2 172 747 9.0 South West 300 1,300 15.6 180 779 9.3 Midlands 178 771 9.3 106 459 5.5 North West 216 936 11.2 142 615 7.4 North East 201 871 10.4 133 577 6.9 Scotland/Wales/NI 197 852 10.2 137 593 7.1 Base: All respondents (554) Compared with three months ago, there appear to have been quite wide variations with regard to changes in average rents which seem to have little to do with where the region concerned is located within the UK. Average Rents Q3.10 Geographic HOUSES FLATS Region Week Month Year Week Month Year ( ) ( ) ( 000) ( ) ( ) ( 000) Prime Central London 749 3,245 38.9 501 2,169 26.0 Rest of London 446 1,931 23.2 285 1,236 14.8 Rest of South East 272 1,180 14.2 163 705 8.5 South West 303 1,311 15.7 203 879 10.5 Midlands 168 730 8.8 100 431 5.2 North West 174 755 9.1 139 603 7.2 North East 179 774 9.3 125 543 6.5 Scotland/Wales/NI 244 1,057 12.7 147 635 7.6 Base: All respondents (454) Page 31

4.6 Average Void Period Per Year (Q.7) Average void periods for rented residential properties tend to be quite short with almost eight out of ten ARLA members offices (79%) reporting averages of 4 weeks or less per year and, in addition, nearly a further one in seven (15%) saying the average is between 5 and 6 weeks. These figures indicate an overall average void period of 3.1 weeks (22 days) per year. Average Percent of Respondents (%) Void Period Prime Rest Rest All London of SE of UK Regions Less than 2 weeks 34.2 32.9 19.3 27.4 2 to 4 weeks 48.6 50.0 54.9 51.8 5 to 6 weeks 12.6 11.9 18.0 14.6 7 to 8 weeks 2.7 2.9 5.2 3.8 More than 8 weeks 0.9 0.5 0.9 0.7 Don't know - 1.4 0.9 0.9 Not stated 0.9 0.5 0.9 0.7 Base: All respondents (111) (210) (233) (554) Respondents from the Rest of the UK experience the highest average void period at 3.4 weeks (24 days) compared with 2.8 weeks (20 days) for both Prime Central London and the Rest of the South East. Compared with the third quarter, the average void period for the whole country is up from 2.9 weeks (20 days) to 3.1 weeks (22 days), the first increase for more than a year. Average void periods have increased in the Rest of the South East (from 2.5 weeks to 2.8 weeks) and the Rest of the UK (from 3.3 weeks to 3.4 weeks) but for those managing properties in Prime Central London the average void period is unchanged at 2.8 weeks. Page 32

Geographic Average Void Period (weeks) Area Q1.10 Q2.10 Q3.10 Q4.10 Prime Central London 3.6 3.3 2.8 2.8 South East 3.2 2.9 2.5 2.8 Rest of UK 3.9 3.4 3.3 3.4 Whole Country 3.6 3.2 2.9 3.1 Base: All respondents (531) (570) (454) (554) As can be seen from the chart below, until mid-2008 the average void period had been declining for some time and had fallen by a quarter from a high of 4.4 weeks (31 days) per year in the winter of 2003/2004 to 3.2 weeks (22 days) nearly two years ago. The rapid rise in average void periods that followed took the figure to 4.3 weeks (31 days) close to its all-time high. However, the figure then fell rapidly between mid 2009 and mid 2010, reaching its lowest level since these surveys began ten years ago. The results from this survey have halted this decline with the increase seen this quarter being the first for more than a year. Regional Analysis As can be seen from the table below, showing figures for each region of the UK, the three quarter moving average void period is lower in the Rest of London (2.5 weeks) than anywhere else in the country with the averages tending to increase as one goes north. The main exceptions to this are the North East and Scotland, Wales & Northern Ireland although even in these regions, the average void Page 33

period tends to be substantially higher than it is in the south of the country, especially if Central London is excluded. Geographic Region Average Void Period (weeks) (three quarter moving average) Q3.10 Q4.10 Central London 3.4 3.1 Rest of London 2.6 2.6 Rest of South East 3.0 2.8 South West 3.2 3.0 Midlands 3.7 3.4 North West 3.8 3.7 North East 3.4 3.3 Scotland/Wales/NI 3.7 3.7 Base: All respondents (454) (554) Compared with three months ago, the figures for the three quarter moving average void periods have decreased in every region with the exception of the Rest of London where the figures is unchanged. Whilst these figures may seem to contradict the increase reported above for the country as a whole, it should be remembered that the figures here for individual regions are three quarter moving averages which are intended to iron out temporary fluctuations and reveal the underlying longer term trend. Page 34

4.7 Number of New Tenancies (Not Renewals) Signed Up in the Last Three Months (Q.8) Nearly eight out of ten ARLA members offices (78%) have signed up more than 10 new tenancies (other than renewals) in the last three months with almost six out of ten (59%) having signed up more than 20 and more than a quarter (26%) more than 50. Analysis of these results reveals that, on average, ARLA members offices have each signed up 36 new tenancies in the last three months. Number of Percent of Respondents (%) Tenancies Prime Rest Rest All London of SE of UK Regions None - 1.0 0.4 0.5 Up to 5 6.3 6.2 6.4 6.3 6 to 10 10.8 18.1 13.7 14.8 11 to 20 20.7 17.6 18.0 18.4 21 to 50 43.2 30.5 29.6 32.7 Over 50 18.0 26.2 30.5 26.4 Not stated 0.9 0.5 1.3 0.9 Base: All respondents (111) (210) (233) (554) Those in the Rest of the UK have fared better than those in the Rest of the South East and those managing properties in Prime Central London with the average figures being 33 for Prime Central London, 35 for the Rest of the South East and 38 for the Rest of the UK. Compared with the last survey, there has been a decline in the average number of new tenancies signed up in the preceding three months from 38 to 36. Within this overall position, respondents in the Rest of the UK saw their average fall from 42 to 38 new tenancies and those managing properties in Prime Central London saw theirs fall from 35 to 33 whilst the average for those in the Rest of the South East was unchanged at 35 new tenancies. Page 35

Geographic Number of New Tenancies Area Q1.10 Q2.10 Q3.10 Q4.10 Prime Central London 28.1 28.6 35.1 33.2 South East 30.1 32.2 34.6 34.8 Rest of UK 35.4 34.4 42.2 37.8 All Regions 32.0 32.4 37.9 35.7 Base: All respondents (531) (570) (454) (554) As can be seen from the chart below, the fall seen this quarter is in line with the seasonal trend over the last three years with the fourth quarter normally seeing a fall in the average number of new tenancies. Looking past these seasonal variations, as can be seen in the graph of the three quarter moving average below, the trend over most of the last seven years has been for the average number of new tenancies being signed up to increase although there does appear to have been some levelling off of the figure over the last two years. Page 36

Historically, the fourth quarter has shown an increase in the average number of new tenancies compared with the third quarter but this is something which appears to have changed with the onset of the recession. Regional Analysis The number of new tenancies signed up in the three months preceding the survey tends to be higher in the north than in the south of the country with the smallest three quarter moving average figure (33) being in Central London and the largest (45) being in North West. Geographic Region Number of New Tenancies (three quarter moving average) Q3.10 Q4.10 Central London 30.8 33.3 Rest of London 32.4 33.9 Rest of South East 31.8 33.1 South West 31.8 32.3 Midlands 36.7 36.7 North West 43.9 44.6 North East 37.7 39.8 Scotland/Wales/NI 41.7 43.9 Base: All respondents (454) (554) Compared with the results from the last quarter, the three quarter moving average number of new tenancies is up for every region with the sole exception of the Midlands, where it is unchanged. Page 37

4.8 Balance of Supply & Demand in Rented Residential Property Sector (Q.9) More than seven out of ten ARLA members offices (71%) say that there are currently more tenants than there are properties available for them. This compares with only one in seven (14%) who now believe that there are more residential properties available for rent than there are tenants to fill them. However, nearly another one in seven (13%) believe that supply of and demand for rented residential properties is in balance. These figures suggest that, overall, the supply of rented residential properties is currently insufficient to meet demand for them with demand being strongest in Prime Central London where only 11% of respondents say there are more properties than tenants compared with 83% saying there are more tenants than properties. The Rest of the South East shows the second strongest level of demand with 10% saying there are more properties than tenants compared with 73% saying there are more tenants than properties. For those in the Rest of the UK the situation is the least positive for landlords with 21% saying there are more properties than tenants and 64% saying there are more tenants than properties. Balance of Percent of Respondents (%) Supply and Prime Rest Rest All Demand London of SE of UK Regions Lot more props than tenants 2.7 1.9 5.2 3.4 Few more props than tenants 8.1 7.6 15.5 11.0 Equal nos of props & tenants 6.3 15.2 14.6 13.2 Lot more tenants than props 34.2 27.1 33.0 31.0 Few more tenants than props 48.6 46.2 31.3 40.4 Not stated - 1.9 0.4 0.9 Base: All respondents (111) (210) (233) (554) Page 38

Compared with the third quarter, there has been a small decline in the balance of supply and demand with the overall proportion who now say there are more tenants than properties falling from 73% to 72%. This decline is reflected in the Rest of the South East and the Rest of the UK but not in Prime Central London where, contrastingly, the proportion saying that there are more tenants than properties has risen quite sharply from 73% to 83%. Proportion Saying There Are Geographic More Tenants than Properties (%) Area Q1.10 Q2.10 Q3.10 Q4.10 Prime Central London 65.7 71.9 73.1 82.9 South East 63.7 76.0 81.2 73.3 Rest of UK 52.2 62.8 66.5 64.4 All Regions 59.1 69.6 73.3 71.5 Base: All respondents (531) (570) (454) (554) As the chart below shows, the large decline during 2008 in the proportion of respondents saying that there are more tenants than properties bottomed out during the first half of 2009 before bouncing back strongly to reach its highest ever level three months ago. However, the decline seen this time, the first for more than a year, may mark the beginning of a change to this trend. Looking at changes for each of the broad geographic areas over the last six years, as can be seen from the chart below, the most dramatic changes have taken place in Prime Central London where the proportion of respondents saying that there are more tenants than there are properties available for them rose massively, from a low of 6% in the last quarter of 2002 to 72% in the second quarter of 2007 after which it fell back even more dramatically to 6% in the last quarter of 2008 before Page 39

starting to rise again and it has now reached its highest ever figure at 83%. In the Rest of the South East, the figure also rose, though not as dramatically, growing nearly sixfold from a low of 10% in the last quarter of 2003 to a high of 59% in the Spring of 2008. The huge fall during the second half of 2008 placed the Rest of the South East in a similar situation to the rest of the country where it remained until six months ago when it again took the lead. However, the reduction seen this quarter now puts it in second place behind Prime Central London. In the Rest of the UK, whilst the figure remained relatively steady at between 30% and 40% for most of the period between 2002 and 2008, it too declined sharply in the second half of 2008 before bouncing back in 2009 and proceeding to reach a new high each quarter until this quarter when it declined for the first time in more than a year. Given the mixed fortunes seen with the results from this quarter, it is difficult to be certain but it may be that the strong upward trend seen over the last year and a half may have come to an end. Regional Analysis The balance of supply and demand in terms of the percentage of respondents saying there are more tenants than there are properties for them is clearly tilted much more in favour of residential landlords in the south of the country, particularly in the South East (excluding Central London). This is evident from the chart below which shows the three quarter moving average proportion of respondents saying there are more Page 40

tenants than properties although Central London does appear to be an exception to the rule. Proportion Saying There Are Geographic More Tenants than Properties (%) Region (three quarter moving average) Q3.10 Q4.10 Central London 66.3 70.3 Rest of London 76.4 82.6 Rest of South East 72.8 76.4 South West 64.6 69.1 Midlands 61.9 66.3 North West 62.3 66.3 North East 57.8 60.2 Scotland/Wales/NI 51.0 53.5 Base: All respondents (454) (554) Compared with the three quarter moving average figures from three months ago, there has clearly been a strengthening of demand from prospective tenants for rented properties across the whole country with increases in the figures for every region. Page 41

4.9 Average Length of Continuous Stay in Property (Q.10) More than seven out of ten respondents (71%) say that the average length of a tenancy is between 13 and 24 months with the largest proportion (42%) saying it is between 13 and 18 months. Based on these figures, tenants tend to stay in the same property for an average of 18.2 months. Average Length of Percent of Respondents (%) Continuous Stay Prime Rest Rest All London of SE of UK Regions 6 to 9 months - 1.0 2.1 1.3 10 to 12 months 6.3 10.5 21.9 14.4 13 to 18 months 39.6 43.3 40.8 41.5 19 to 24 months 41.4 28.6 24.9 29.6 More than 24 months 10.8 13.8 9.4 11.4 Don't know 0.9 1.4 0.4 0.9 Not stated 0.9 1.4 0.4 0.9 Base: All respondents (111) (210) (233) (554) The average time a tenant stays in the same property is longest for Prime Central London at 19.2 months compared with 18.6 months for the Rest of the South East and 17.4 months for the Rest of the UK. Geographic Average Continuous Stay (months) Area Q1.10 Q2.10 Q3.10 Q4.10 Prime Central London 19.0 19.3 18.2 19.2 South East 17.5 18.5 18.6 18.6 Rest of UK 16.1 16.6 16.8 17.4 All Regions 17.2 17.9 17.8 18.2 Base: All respondents (531) (570) (454) (554) Page 42

Compared with the last survey, there has been an increase in the average length of a tenancy (up from 17.8 to 18.2 months) and this is reflected in the figures for those managing properties in Prime Central London (up from 18.2 to 19.2 months) and the Rest of the UK (up from 16.8 to 17.4 months) but the average for the Rest of the South East was unchanged at 18.6 months. As can be seen from the chart below, the overall average length of stay in a property has been on a gently rising long term trend for some time with the increase seen this quarter correcting the fall seen three months ago and taking the figure to its highest ever level. Regional Analysis As with most of the other regional analysis of results from this survey, there is a clear progression as one moves away from London. In this case, looking at the three quarter moving average figures, the progression is from relatively long continuous stays of 19 months in Central London and the Rest of London to a relatively short stay of 16 months in the North East, the North West and Scotland, Wales & Northern Ireland. Geographic Region Page 43 Average Continuous Stay (months) (three quarter moving average) Q3.10 Q4.10 Central London 19.0 19.0 Rest of London 19.1 19.4 Rest of South East 18.1 18.6 South West 16.9 17.5 Midlands 16.1 16.8 North West 16.2 16.1 North East 16.4 16.3 Scotland/Wales/NI 16.3 16.5 Base: All respondents (454) (554)

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4.10 Change in Achievable Rent Levels Over Last 6 Months (Q.11) Whole Country In the case of each of the listed property types, between 46% and 60% of ARLA members offices believe that achievable rent levels have increased over the last six months whilst only between 7% and 10% believe they have fallen. Percent of Respondents (%) Response Det Semi Terr Conv PB Studio House House House Flat Flat Flat Increased a lot 7.8 7.4 9.0 10.5 12.1 9.0 Increased a little 42.2 52.3 50.0 43.9 47.3 36.5 Stayed the same 25.8 22.7 27.8 28.9 28.2 30.3 Decreased a little 8.5 6.7 6.1 6.5 6.9 6.3 Decreased a lot 1.4 0.2 0.4 1.1 1.3 3.1 Don't know 12.6 8.8 5.1 7.4 2.3 12.8 Not stated 1.6 1.8 1.6 1.8 2.0 2.0 Base: All respondents (554) These figures tend to suggest that, on average, achievable rent levels have increased significantly over the past six months. Prime Central London Within the overall figures, the situation in Prime Central London is a little stronger than average with between 47% and 83% saying that achievable rent levels for each type of property have risen. The proportions who think achievable rent levels in Prime Central London have decreased are a little lower than those for the whole country with only between 2% and 6% saying they think this is the case. Percent of Respondents (%) Response Det Semi Terr Conv PB Studio House House House Flat Flat Flat Increased a lot 13.5 13.5 18.0 24.3 26.1 22.5 Increased a little 33.3 42.3 49.5 53.2 56.8 43.2 Stayed the same 14.4 12.6 17.1 13.5 11.7 19.8 Decreased a little 4.5 4.5 3.6 2.7 2.7 0.9 Decreased a lot 1.8 0.9 0.9 - - 0.9 Don't know 29.7 22.5 9.0 4.5 0.9 10.8 Not stated 2.7 3.6 1.8 1.8 1.8 1.8 Base: All respondents (111) It would appear from these figures that, on average, achievable rent levels in Prime Central London have also increased significantly over the past six months. Page 45

Rest of the South East With regard to the Rest of the South East, the picture is similar to that for the whole country with between 50% and 67% of respondents saying that achievable rent levels have increased compared with between 3% and 8% saying they have decreased. Percent of Respondents (%) Response Det Semi Terr Conv PB Studio House House House Flat Flat Flat Increased a lot 9.0 8.1 9.0 12.4 13.3 9.0 Increased a little 44.3 57.6 58.1 49.5 52.9 41.4 Stayed the same 28.1 21.4 23.3 28.1 26.2 31.4 Decreased a little 5.2 4.8 3.8 2.9 2.9 1.4 Decreased a lot 2.4 - - 0.5 0.5 3.3 Don't know 9.0 5.7 2.9 4.3 1.4 10.5 Not stated 1.9 2.4 2.9 2.4 2.9 2.9 Base: All respondents (210) These figures tend to suggest that achievable rent levels in the South East have increased significantly in the last six months. Rest of the UK For the Rest of the UK, the position is less favourable than that for the whole country with between 31% and 56% of offices say that achievable rent levels for each type of property have increased compared with between 9% and 17% saying rent levels have decreased over the last six months. Percent of Respondents (%) Response Det Semi Terr Conv PB Studio House House House Flat Flat Flat Increased a lot 3.9 3.9 4.7 2.1 4.3 2.6 Increased a little 44.6 52.4 42.9 34.3 37.8 28.8 Stayed the same 29.2 28.8 36.9 36.9 37.8 34.3 Decreased a little 13.3 9.4 9.4 11.6 12.4 13.3 Decreased a lot 0.4-0.4 2.1 2.6 3.9 Don't know 7.7 5.2 5.2 11.6 3.9 15.9 Not stated 0.9 0.4 0.4 1.3 1.3 1.3 Base: All respondents (233) Nevertheless, it appears from these figures that achievable rent levels in the Rest of the UK have increased considerably over the last six months. Page 46

Summary The table and chart below show the proportion of ARLA members offices from each geographical area who say they believe achievable rent levels have increased over the last six months for each type of property. Percent Saying Achievable Rents Levels Geographic Have Increased (%) Area Det Semi Terr Conv PB Studio House House House Flat Flat Flat Prime Central London 46.8 55.9 67.6 77.5 82.9 65.8 Rest of the South East 53.3 65.7 67.1 61.9 66.2 50.5 Rest of the UK 48.5 56.2 47.6 36.5 42.1 31.3 Whole country 50.0 59.7 59.0 54.3 59.4 45.5 Base: All respondents (554) Compared with three months ago, the average proportion of respondents saying achievable rents across all property types have increased has changed little falling only marginally from 55.1% to 54.7%. Percent Saying Achievable Rents Geographic Have Increased (%) Area Q1.10 Q2.10 Q3.10 Q4.10 Prime Central London 46.7 59.6 62.7 66.1 Rest of the South East 31.4 46.1 63.6 60.8 Rest of the UK 23.1 31.9 43.7 43.7 All regions 30.8 42.9 55.1 54.7 Base: All respondents (531) (570) (454) (554) As between the broad geographic areas, the average proportion of respondents managing properties in Prime Central London who say achievable rent levels across all property types have increased is up from 63% to 66% but the average for the Rest of the South East is down from 64% to 61%, whilst that for the Rest of the UK has remained constant at 44%. Page 47

Having been fairly settled at around 32% until the last quarter of 2005, the figure for the overall average proportion of respondents saying that achievable rent levels have risen increased steadily during 2006 and 2007 and into early 2008. However, the proportion of respondents in the second quarter of 2008 saying that achievable rent levels had increased fell from 56% to 53% and this was followed by three successive big declines with another smaller decline in the following quarter. As a result, between the first quarter of 2008 and the second quarter of 2009, the figure fell from 56% to 7%. From mid 2009, however, the figure rose steadily to reach 55% three months ago before levelling off with the results from this survey. Regional Analysis Looking at the three quarter moving averages for each region within the UK, the proportion of respondents saying that achievable rent levels in their region have increased is highest for respondents in Central London (65%) and lowest for the those in the Midlands (35%). As can be seen quite clearly from the chart below, the proportion of respondents saying that achievable rent levels have increased declines as one moves away from London but seems to rise again a little as one moves north of the Midlands. Page 48

Percent Saying Achievable Rents Geographic Have Increased (%) Region (three quarter moving average) Q3.10 Q4.10 Central London 59.4 64.8 Rest of London 51.2 61.3 Rest of South East 46.2 56.0 South West 37.9 47.1 Midlands 27.3 34.9 North West 31.0 37.0 North East 33.3 37.6 Scotland/Wales/NI 35.4 39.4 Base: All respondents (454) (554) Compared with the second quarter survey, there has clearly been a further strong improvement in achievable rent levels across all regions with the improvement seeming to be strongest in the south of the country. Page 49

4.11 Are You Seeing an Increase in Rental Property Coming Onto the Market Because It Cannot Be Sold? (Q.12) Almost six out of ten ARLA members offices (59%) said that they had seen an increase in rental property coming onto the market because it could not be sold. Percent of Respondents (%) Response Prime Rest Rest All London of SE of UK Regions Yes 45.0 58.1 67.0 59.2 No 52.3 36.7 26.2 35.4 Don't know 1.8 3.8 4.3 3.6 Not stated 0.9 1.4 2.6 1.8 Base: All respondents (111) (210) (233) (554) There were big differences between the broad geographic areas on this question with those managing properties in Prime Central London being the least likely to say they are seeing an increase in rental property coming onto the market because it cannot be sold (45%) and those in the Rest of the UK being the most likely to (67%) with those in the Rest of the South East falling between these two extremes (58%). Response Percent of Respondents (%) Q1.10 Q2.10 Q3.10 Q4.10 Yes 26.7 18.8 33.9 59.2 No 63.7 72.8 55.1 35.4 Don't know 7.5 6.5 8.1 3.6 Not stated 2.1 1.9 2.9 1.8 Base: All respondents (531) (570) (454) (554) Compared with the third quarter, there has been a further huge increase (from 34% to 59%) in the proportion saying they have seen an increase in rental property coming onto the market because it cannot be sold and a new upward trend is clearly becoming established. Page 50

Regional Analysis The three quarter moving average figures for the individual regions making up the UK show that the North East is the region with the largest proportion of respondents (61%) saying that they are seeing an increase in rental property coming onto the market because it cannot be sold with Central London having the smallest proportion (20%). There appears to be a bias towards a higher proportion of respondents believing this to be the case the further away from London they are although the figures for Scotland, Wales & Northern Ireland are an exception to this. Geographic Percent of Respondents (%) Region (three quarter moving average) Q3.10 Q4.10 Central London 8.6 20.2 Rest of London 18.0 25.4 Rest of South East 22.5 36.1 South West 28.8 40.5 Midlands 33.0 44.2 North West 49.9 48.6 North East 49.0 61.3 Scotland/Wales/NI 39.7 47.4 Base: All respondents (454) (554) Compared with three months ago, a higher proportion of respondents in every region except the North West said that they had seen an increase in rental property coming onto the market because it cannot be sold. Page 51

4.12 For Which Types of property Are You Seeing an Increase in Rental Properties Coming Onto the Market Because They Cannot Be Sold? (Q.13) For those respondents who said they were seeing an increase in property coming onto the rental market because it could not be sold, the type of property which the highest proportion thought were increasingly coming onto the rental market because they could not be sold were detached houses (61%). These were followed by semi-detached houses (59%), terraced houses (49%) and purpose built flats/maisonettes (46%) with converted flats (34%) lagging some way behind but not as much as studio flats (16%) which respondents did not think were coming onto the rental market for this reason anything like as much as other property types. Type of Percent of Respondents (%) Property Prime Rest Rest All London of SE of UK Regions Detached houses 40.0 63.9 65.4 61.0 Semi-detached houses 40.0 58.2 66.0 59.1 Terraced houses 32.0 54.9 49.4 48.8 Flats/maisonettes (conv) 44.0 41.0 25.0 33.8 Flats/maisonettes (PB) 48.0 50.8 41.0 45.7 Studio flats 12.0 18.9 14.1 15.5 Base: All seeing increase (50) (122) (156) (328) There are some big differences in responses to this question as between each of the three broad geographic areas with respondents from offices managing properties in Prime Central London much less likely to think there has been an increase in houses of any description coming onto the rental market because they cannot be sold. When it comes to flats, however, there was more consistency across the broad geographic areas although there were still some quite marked differences. Type of Percent of Respondents (%) Property Q1.10 Q2.10 Q3.10 Q4.10 Detached houses 53.5 60.7 61.7 61.0 Semi-detached houses 59.9 57.0 68.2 59.1 Terraced houses 39.4 28.0 45.5 48.8 Flats/maisonettes (conv) 26.1 26.2 29.9 33.8 Flats/maisonettes (PB) 42.3 37.4 50.0 45.7 Studio flats 18.3 9.3 13.6 15.5 Base: All seeing increase (142) (107) (154) (328) Compared with the last survey in the third quarter of the year, the main changes are that this time noticeably higher proportions said they thought there had been an increase in terraced houses and converted Page 52

flats coming onto the market because they could not be sold and noticeably lower proportions said they thought semi-detached houses and purpose built flats were coming onto the market for this reason. Page 53

4.13 Have You Seen an Increase in the Number of Tenants Struggling to Meet Rental Payments in the Last 6 Months? (Q.14) Four out of ten ARLA members offices (40%) said that they had seen an increase in the number of tenants struggling to meet rental payments in the last six months. Percent of Respondents (%) Response Prime Rest Rest All London of SE of UK Regions Yes 27.9 40.5 46.4 40.4 No 72.1 59.0 53.2 59.2 Not stated - 0.5 0.4 0.4 Base: All respondents (111) (210) (233) (554) There was considerable difference between each of the three broad geographical areas on this question with respondents from offices which manage properties in Prime Central London being the least likely to think this was the case (28%) and those in the Rest of the UK being the most likely to do so (46%). Those from the Rest of the South East fell between the two but were close to the top end of the range (41%). Response Percent of Respondents (%) Q1.10 Q2.10 Q3.10 Q4.10 Yes 52.2 44.4 35.9 40.4 No 47.1 54.9 63.2 59.2 Not stated 0.8 0.7 0.9 0.4 Base: All respondents (531) (570) (454) (554) Compared with the third quarter, there has been a rise (from 36% to 40%) in the proportion saying they have seen an increase in the number of tenants struggling to meet rental payments in the last six months and this is the first increase in the figure since the question was first asked eighteen months ago. Page 54

Regional Analysis With three exceptions all regions had broadly similar three quarter moving average proportions (between 38% and 44%) saying they had seen an increase in tenants struggling to meet rental payments in their area in the last six months. The exceptions were Central London where the three quarter moving average was 15% and, at the other end of the scale, the Midlands (56%) and the North East (57%). Geographic Percent of Respondents (%) Region (three quarter moving average) Q3.10 Q4.10 Central London 17.5 15.1 Rest of London 50.4 43.5 Rest of South East 41.3 38.0 South West 44.9 41.4 Midlands 58.4 56.3 North West 56.0 44.2 North East 59.5 56.8 Scotland/Wales/NI 47.9 42.5 Base: All respondents (454) (554) Compared with three months ago, all regions showed a lower proportion of respondents saying that they had seen an increase in the number of tenants struggling to meet rental payments in the last 6 months. Whilst these figures may seem to contradict the increase reported above for the country as a whole, it should be remembered that the figures here for individual regions are three quarter moving averages which are intended to iron out temporary fluctuations and reveal the underlying longer term trend. Page 55

4.14 Are You Aware of an Increase in Tenants Asking Lenders for References on Potential Landlords to Ensure They Are Financially Viable? (Q.15) Less than one in eight ARLA members offices (12%) said that they were aware of an increase in tenants asking lenders for references on potential landlords to ensure they were financially viable. Percent of Respondents (%) Response Prime Rest Rest All London of SE of UK Regions Yes 15.3 10.0 11.6 11.7 No 84.7 89.0 88.0 87.7 Not stated - 1.0 0.4 0.5 Base: All respondents (111) (210) (233) (554) Respondents from offices which manage properties in Prime Central London were the most likely to have been aware of such an increase (15% compared with 10% for the Rest of the South East and 12% for the Rest of the UK). Response Percent of Respondents (%) Q1.10 Q2.10 Q3.10 Q4.10 Yes 11.5 11.6 10.1 11.7 No 87.6 87.4 88.8 87.7 Not stated 0.9 1.1 1.1 0.5 Base: All respondents (531) (570) (454) (554) Compared with the last survey, there has been an increase in the proportion saying they are aware of an increase in tenants asking lenders for references on potential landlords with the figure rising from 10% to 12% and reversing the change seen then. Page 56

Regional Analysis There was a lot of variation between regions on this question and it bore little relation to how far away from London the region was. Nevertheless, the region with the highest three quarter moving average proportion of respondents aware of an increase in tenants asking for references on landlords was the North West (15.9%) whilst the region with the lowest proportion was Scotland, Wales & Northern Ireland (7.9%). The other regions varied quite widely between these two extremes. Percent Aware of Increase in Tenants Geographic Asking for References on Landlords (%) Region (three quarter moving average) Q3.10 Q4.10 Central London 11.5 13.8 Rest of London 15.8 15.9 Rest of South East 9.1 8.1 South West 9.0 11.5 Midlands 7.7 9.1 North West 18.8 15.6 North East 14.0 14.4 Scotland/Wales/NI 10.2 7.9 Base: All respondents (454) (554) Compared with the results from the last survey in the third quarter of the year, the main changes in the three quarter moving averages were increases for Central London (up from 11.5% to 13.8%), the South West (up from 9.0% to 11.5%) and the Midlands (up from 7.7% to 9.1%) and decreases for the North West (down from 18.8% to 15.6%) and Scotland, Wales & Northern Ireland (down from 10.2% to 7.9%). Page 57

4.15 Have You Seen an Increase in Tenants Haggling With Landlords Over Rents in the Last 6 Months? (Q.16) Nearly half of ARLA members offices (47%) said that they had seen an increase in tenants haggling with landlords over rents in the last six months. Percent of Respondents (%) Response Prime Rest Rest All London of SE of UK Regions Yes 39.6 42.9 54.5 47.1 No 60.4 55.2 44.6 51.8 Not stated - 1.9 0.9 1.1 Base: All respondents (111) (210) (233) (554) There was considerable difference between the broad geographic areas on this question with offices managing properties in Prime Central London being least likely to have encountered tenants haggling over the rent (40%, compared with 43% for the Rest of the South East and 55% for the Rest of the UK). Response Percent of Respondents (%) Q1.10 Q2.10 Q3.10 Q4.10 Yes 68.5 52.8 44.5 47.1 No 30.7 46.3 54.6 51.8 Not stated 0.8 0.9 0.9 1.1 Base: All respondents (531) (570) (454) (554) Compared with the last survey, there has been an increase in the proportion of respondents saying they had seen an increase in tenants haggling with landlords over rents in the last six months with the figure rising from 45% to 47%. This is the first increase in the figure for more than a year. Page 58

Regional Analysis The region with the highest three quarter moving average proportion of respondents saying they had seen an increase in tenants haggling with landlords over rents in the preceding six months was the North East (64%) and the region with the lowest proportion was Central London (30%). The other regions varied between these two extremes with a tendency to increase with distance from London. Percent Who Have Seen an Increase in Tenants Geographic Haggling With Landlords Over Rents (%) Region (three quarter moving average) Q3.10 Q4.10 Central London 37.5 30.3 Rest of London 50.7 43.3 Rest of South East 53.7 45.2 South West 64.8 57.7 Midlands 63.3 55.4 North West 62.6 53.7 North East 65.7 63.8 Scotland/Wales/NI 59.4 53.9 Base: All respondents (454) (554) Compared with the three quarter moving average figures from the last survey, in all regions, a lower proportion said they had seen an increase in tenants haggling over rents in the preceding six months. Page 59

4.17 What Proportion of Potential/Existing Landlord & Tenant Clients Ask If You Are Licensed? (Q.17) Landlords More than a quarter of ARLA members offices (27%) said that at least some of their potential and existing landlord clients ask them if they are licensed with 6% saying that all or most of them do. However, a higher proportion, amounting to nearly four out of ten (37%), said that none of theirs do and more than a further third (35%) said that hardly any of theirs do. Percent of Respondents (%) Proportion Prime Rest Rest All London of SE of UK Regions All - 0.5 0.4 0.4 Most 5.4 6.7 4.3 5.4 Some 24.3 21.0 21.0 21.7 Hardly any 32.4 38.6 33.9 35.4 None 37.8 32.9 39.9 36.8 Not stated - 0.5 0.4 0.4 Base: All respondents (111) (210) (233) (554) There was little difference between the broad geographic areas on this question. Tenants When it comes to their potential or existing tenants, even fewer respondents said that theirs asked them if they were licensed with only a little more than one in eight (13%) saying that at least some of their potential and existing tenant clients ask them if they are licensed and only 1.3% saying that all or most of them do. Conversely, more than half (51%) said that none of theirs do and more than a further third (35%) said that hardly any of theirs do. Percent of Respondents (%) Proportion Prime Rest Rest All London of SE of UK Regions All - 0.5-0.2 Most 0.9 1.4 0.9 1.1 Some 9.9 11.0 12.9 11.6 Hardly any 39.6 35.2 32.2 34.8 None 47.7 50.5 52.8 50.9 Not stated 1.8 1.4 1.3 1.4 Base: All respondents (111) (210) (233) (554) Again, as with the question about landlords, there was little difference between the broad geographic areas on this question. Page 60

Summary It would appear that few respondents potential and existing landlord and tenant clients ask them if they are licensed and whilst some clearly do ask this question, for the majority of respondents it comes up only very rarely, if at all. Proportion Percent of Respondents (%) Landlords Tenants All 0.4 0.2 Most 5.4 1.1 Some 21.7 11.6 Hardly any 35.4 34.8 None 36.8 50.9 Not stated 0.4 1.4 Base: All respondents (554) Looking at differences between landlords and tenants, it seems that landlord clients are more likely to ask the question with 27% of respondents saying at least some of them do compared with only half as many respondents (13%) saying that at least some of their tenant clients ask them this question. Compared with three months ago, as can be seen from the table and chart below showing the average for both landlords and tenants, there has been very little change. Proportion Average For Landlords & Tenants (%) Q2.10 Q3.10 Q4.10 All 1.1 0.9 0.3 Most 3.2 4.4 3.2 Some 15.0 13.4 16.6 Hardly any 34.6 33.4 35.1 None 45.1 46.7 43.9 Not stated 1.0 1.2 0.9 Base: All respondents (570) (454) (554) Page 61

Regional Analysis The region with the highest proportion of respondents saying that at least some of their potential or existing landlord clients ask them if they are licensed was the North East (40%) and the region with the lowest proportion was the South West (20%). The other regions varied between these two extremes. With regard to potential or existing tenant clients, despite far fewer respondents saying that at least some of theirs ask the question, the highest proportion was in Scotland, Wales & Northern Ireland (21%) and the lowest in the Midlands (10%) Geographic Region Percent of Respondents Saying At Least Some Clients(%) Landlords Tenants Central London 26.2 13.1 Rest of London 26.5 13.2 Rest of South East 30.2 11.5 South West 19.7 12.1 Midlands 20.6 10.3 North West 32.5 15.0 North East 40.0 16.7 Scotland/Wales/NI 27.6 20.7 Base: All Respondents (554) The region showing the greatest difference between the proportion of landlords asking if respondents are licensed and the proportion of tenants doing so is the North East (40% compared with 17%) and the region showing the least difference is Scotland, Wales & Northern Ireland (28% compared with 21%). Page 62

Compared with three months ago, looking at the average for both landlords and tenants, there have been changes for all of the regions in the UK with some showing increases and some showing decreases but there does not appear to be any pattern to these changes. Geographic Percent of Respondents Saying Region At Least Some Clients (%) (Average for Landlords & tenants) Q2.10 Q3.10 Q4.10 Central London 19.8 21.9 19.7 Rest of London 27.6 24.6 19.9 Rest of South East 18.6 16.9 20.9 South West 16.0 13.8 15.9 Midlands 12.9 11.3 15.5 North West 19.3 29.3 23.8 North East 24.3 25.0 28.4 Scotland/Wales/NI 19.5 16.2 24.2 Base: All respondents (570) (454) (554) Page 63

4.18 Have You Seen an Increase in the Last 12 Months in the Proportion of Potential/Existing Landlord and Tenant Clients Asking if You Are Licensed? (Q.18) Less than one in ten ARLA members offices (9%) said that they had seen an increase in the proportion of landlord and tenant clients asking them if they are licensed in the last twelve months with the majority (81%) saying they had not. Percent of Respondents (%) Response Prime Rest Rest All London of SE of UK Regions Yes 9.9 9.5 7.7 8.8 No 82.0 80.0 81.1 80.9 Don't know/not sure 8.1 9.0 9.0 8.8 Not stated - 1.4 2.1 1.4 Base: All respondents (111) (210) (233) (554) There was very little difference between the broad geographic regions on this question. Compared with three months ago, slightly more respondents said they had seen an increase in landlords and tenants asking if they are licensed with the figure rising from 8% to 9%, partially reversing the change seen then. Response Percent of Respondents (%) Q2.10 Q3.10 Q4.10 Yes 9.3 7.9 8.8 No 81.6 81.9 80.9 Don't know/not sure 7.9 8.4 8.8 Not stated 1.2 1.8 1.4 Base: All respondents (570) (454) (554) Regional Analysis Looking at differences between individual regions on this question, the region with the highest proportion saying they had seen an increase in the last 12 months of landlords and tenants are asking if they are licensed was Scotland, Wales & Northern Ireland (17%) and the regions with the lowest proportions were the Midlands, the South West and the North East (4%, 6% and 7% respectively). Page 64

Geographic Percent Who Have Seen an Increase in Landlords/ Region Tenants Asking if They Are Licensed (%) Q2.10 Q3.10 Q4.10 Central London 7.0 10.9 11.5 Rest of London 8.8 11.1 8.8 Rest of South East 8.3 5.5 9.4 South West 10.1 9.8 6.1 Midlands 8.1 3.8 4.4 North West 7.7 10.3 10.0 North East 21.2 12.5 6.7 Scotland/Wales/NI 11.1 5.9 17.2 Base: All respondents (570) (454) (554) Compared with three months ago, there have been some substantial changes, most notably, a decrease from 13% to 7% for the North East, a decrease from 10% to 6% for the South West, an increase from 6% to 9% for the Rest of the South East and a big increase, from 6% to 17% in Scotland, Wales & Northern Ireland. Page 65

4.19 How Are Landlords Currently Acting Over Their NET Investment in Residential Property (Q.19) More than three quarters of ARLA members offices (76%) think that residential landlords are currently marking time with regard to their net investment in residential property. Whilst more than one in ten (11%) think landlords are increasing their net investment by buying more properties, just as many think landlords are decreasing their net investment by selling properties. How Landlords Percent of Respondents (%) Are Currently Prime Rest Rest All Acting London of SE of UK Regions Buying 10.8 10.0 12.9 11.4 Marking time 72.1 77.6 76.0 75.8 Selling 15.3 11.0 10.3 11.6 Not stated 1.8 1.4 0.9 1.3 Base: All respondents (111) (210) (233) (554) Looking at the broad geographic areas there are some differences with more of those in the Rest of the UK believing that landlords are buying than believe they are selling (13% saying they are buying compared with 10% saying they are selling). Compared with this, for those managing properties in Prime Central London, a higher proportion believe that landlords are selling than think they are buying (only 11% say they are buying compared with 15% saying they are selling). The distribution of responses for those in the Rest of the South East falls between these two extremes with a slightly higher proportion saying landlords are selling than say they are buying (10% say landlords are buying compared with 11% saying they are selling). Page 66

How Currently Percent of Respondents (%) Acting Q1.10 Q2.10 Q3.10 Q4.10 Buying 14.3 9.3 11.0 11.4 Marking time 68.0 63.5 69.6 75.8 Selling 16.0 25.4 17.0 11.6 Not stated 1.7 2.1 2.4 1.3 Base: All respondents (531) (570) (454) (554) Compared with three months ago, there has been little change in the proportion saying landlords are buying but the proportion saying landlords are selling properties has fallen quite sharply from 17% to 12% with a consequent increase in the proportion saying they are making time (up from 70% to 76%). As the graph below shows, during the autumn of 2005, the relationship between the proportion believing that landlords are buying properties and the proportion believing they are selling properties reversed. However, in the second quarter of 2007, this reversed again with a higher proportion of respondents saying landlords were selling properties than said they were buying properties. At the beginning of 2009, the relationship between these figures reversed again and the changed relationship was maintained for the rest of 2009. However, the results from the first quarter 2010 survey closed the gap and whilst the results from the following survey saw the proportion selling outstripping the proportion buying by quite a large margin, the results from the last two surveys have moved the situation back to a more balanced picture. Regional Analysis There was quite a wide variation between the regions on this question with those showing the greatest difference between the proportion Page 67

saying landlords are buying and those saying they are selling being the Rest of London, where 7% said landlords were buying but 16% said they were selling and, in the opposite direction, the North East, where 17% said landlords were buying with only 3% said they were selling. Geographic Percent of Respondents Q4.10 (%) Region Buying Selling Central London 8.2 9.8 Rest of London 7.4 16.2 Rest of South East 12.0 12.0 South West 13.6 16.7 Midlands 14.7 8.8 North West 10.0 12.5 North East 16.7 3.3 Scotland/Wales/NI 6.9 3.4 Base: All respondents (554) Compared with three months ago, it would appear that in all regions of the country with the exception of the South West, fewer respondents now think landlords are currently buying properties. Percent Saying Landlords Geographic Are Currently Buying (%) Region (three quarter moving average) Q3.10 Q4.10 Central London 15.7 13.4 Rest of London 10.0 7.2 Rest of South East 9.8 9.0 South West 10.1 13.1 Midlands 15.5 13.6 North West 8.8 8.5 North East 18.6 15.2 Scotland/Wales/NI 7.5 6.1 Base: All respondents (454) (554) Page 68

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4.20 How Long Will the Current Buoyancy in the Rental Market Continue (Q.20) More than four out of ten ARLA members offices (42%) think that the current buoyancy in the rental market will last for between one and two years but more than a further quarter (26%) think it will last longer than this with only less than one in eight (12%) thinking it will last less than a year. Analysing the response to this question produces an overall average length of time during which the current buoyancy in the market is expected to continue of 1.8 years. Percent of Respondents (%) How Long Prime Rest Rest All London of SE of UK Regions Less than 1 year 18.0 13.8 7.7 12.1 Between 1 and 2 years 42.3 42.9 39.9 41.5 More than 2 years 14.4 22.4 35.6 26.4 Don't know/not sure 25.2 20.5 15.9 19.5 Not stated - 0.5 0.9 0.5 Base: All respondents (111) (210) (233) (554) Looking at the broad geographic areas there are considerable differences with those in Prime Central London being most likely to think that the current buoyancy in the market will last less than a year (18% compared with 14% in the Rest of the South East and 8% in the Rest of the UK) and least likely to think it will last more than two years (14% compared with 22% in the Rest of the South East and 36% in the Rest of the UK). Averages calculated from these figures are 1.5 years for Prime Central London, 1.8 years the Rest of the South East and 2.0 years for the Rest of the UK. Page 70

Regional Analysis There was quite a wide variation between the regions on this question with the average length of time for which the current buoyancy in the market is expected to continue tending to rise as one moves away from London. Geographic Region Q4.10 Average Length of Time (years) Central London 1.4 Rest of London 1.5 Rest of South East 1.8 South West 1.9 Midlands 2.1 North West 2.3 North East 2.1 Scotland/Wales/NI 2.0 Base: All respondents (544) Page 71

4.21 What Will Happen to Supply of, and Demand for Rental Property in 2011 (Q.21) Almost six out of ten ARLA members offices (59%) think that demand for rental property will continue to outstrip supply during 2011 with most of the rest (27%) saying that they think supply and demand will become more balanced. Only a few respondents (6%) said they thought that supply would begin to outstrip demand in 2011. Expected Percent of Respondents (%) Outcome Prime Rest Rest All London of SE of UK Regions Demand continue to outstrip supply 63.1 61.4 53.6 58.5 Supply and demand more balanced 27.0 27.6 27.0 27.3 Supply will begin to outstrip demand 4.5 4.8 8.6 6.3 Don't know/not sure 4.5 5.7 9.4 7.0 Not stated 0.9 0.5 1.3 0.9 Base: All respondents (111) (210) (233) (554) Looking at the broad geographic areas, there was little difference between those managing properties in Prime Central London and those in the Rest of the South East with 63% and 61%, respectively, saying they thought demand would continue to outstrip supply. However, those in the Rest of the UK were considerably less likely to think this would be the case with only 54% saying they thought demand would continue to outstrip supply. Regional Analysis There was not a great deal of variation between the regions on this question with most regions having between 50% and 60% of respondents saying they thought demand would continue to outstrip supply in 2011. Page 72

There was however, one exception in the form of the Rest of the South East where almost three quarters of respondents (74%) said they thought this would be the case. Geographic Percent of Respondents Saying Region Demand Will Outstrip Supply (%) Q4.10 Central London 55.7 Rest of London 73.5 Rest of South East 59.9 South West 54.5 Midlands 52.9 North West 52.5 North East 50.0 Scotland/Wales/NI 58.6 Base: All respondents (544) Page 73

4.22 How Will Quality of Rental Property Change in 2011 (Q.22) More than six out of ten ARLA members offices (61%) think that the quality of rental property will remain the same in 2011 but a substantial minority of more than a quarter (26%) said they thought the quality would improve with only a few (8%) saying they thought it would decline. How Percent of Respondents (%) Quality Will Prime Rest Rest All Change London of SE of UK Regions Improve 21.6 23.3 30.9 26.2 Remain the same 64.0 61.4 58.4 60.6 Decline 6.3 8.6 7.7 7.8 Don't know/not sure 8.1 6.2 2.6 5.1 Not stated - 0.5 0.4 0.4 Base: All respondents (111) (210) (233) (554) Looking at the broad geographic areas, the main difference is between the Rest of the UK and the other two areas with more of those in the Rest of the UK believing that the quality of rental property will improve in 2011 (31% compared with 23% in the Rest of the South East and 22% for Prime Central London). Regional Analysis With one exception, there was a fairly clear divide between the regions on this question with those in the north of the country all having a similarly high proportion of respondents saying they thought the quality of rental property would improve in 2011 (between 33% and 38%) and those in the south having a similarly low proportion (between 22% and 25%). The exception was the South West, which fell between the two Page 74

groups with 30% saying they thought the quality of rental property would improve in 2011. Geographic Percent of Respondents Saying Region Quality will Improve (%) Q4.10 Central London 23.0 Rest of London 22.1 Rest of South East 22.9 South West 30.3 Midlands 25.0 North West 37.5 North East 33.3 Scotland/Wales/NI 34.5 Base: All respondents (544) Page 75

4.23 How Will the Number of Private Landlords Entering and Leaving the Market Change in 2011 (Q.23) Almost four out of ten ARLA members offices (39%) think that more private landlords will enter the market during 2011 with only one in seven (14%) saying they think there will be an increased number of private landlords leaving the market. However, almost a third of respondents felt that there would be no change in the number of private landlords entering and leaving the market (33%). Change in No. Percent of Respondents (%) Entering & Prime Rest Rest All Leaving Market London of SE of UK Regions More will enter 35.1 38.6 42.1 39.4 More will leave 13.5 16.2 13.3 14.4 No change 36.9 32.4 31.3 32.9 Don't know/not sure 12.6 12.4 12.4 12.5 Not stated 1.8 0.5 0.9 0.9 Base: All respondents (111) (210) (233) (554) Looking at the broad geographic areas there are some differences with those in the Rest of the UK being most likely to believe that more private landlords will enter the market in 2011 (42% compared with 39% in the Rest of the South East and 35% in Prime Central London). Regional Analysis There was quite a wide variation between the regions on this question but they did not follow any clearly defined pattern. The regions with the Page 76

highest proportions of respondents saying they thought more private landlords would be entering the market in 2011 were the South West (49%) and the North West (45%) whilst those with the lowest proportions were the Rest of London (32%), Central London (33%) and the Midlands (35%). Geographic Percent of Respondents Saying Region More Landlords Will Enter the Market (%) (Average for Landlords & tenants) Q4.10 Central London 32.8 Rest of London 32.4 Rest of South East 40.6 South West 48.5 Midlands 35.3 North West 45.0 North East 40.0 Scotland/Wales/NI 41.4 Base: All respondents (544) Page 77