A11 Renewables do they still have a role?

A11 Renewables do they still have a role? Speakers: Chair: Sponsored by Ian Rumsam Group Head of Repairs and Maintenance, Together Housing Group Trevor Bell Coordinator, National Federation of Tenant Management Organisations (NFTMO) Nick Reynolds Chair, NFTMO and Company Secretary, Roman Way Estate CIC Jo Barrett Operations Director, Thrive Homes www.housing.org.uk

A Group Approach to Community Regeneration Making a better future together

Making a better future together Five landlords 37,000 homes 50,000 customers 1,250 staff North of England coverage

Vision People Partnerships Performance We want to invest in projects that improve Economic Regeneration Health and well being

Why do something different? We want to be a Community Business Makes Business sense Create capacity and add value to do new things Share current successes and experiences Maximise opportunities and widen access to established projects across the group

The Together Foundation Each partner Board commits 50 per property 1.7 million funding available 9 funding streams Target Together Tenants 50% match available

Funding streams Together Academy In Business Together Together Enterprise Growing Together Together Community!ncluded Together Financially Together Healthier Together Together Small Grants

Target Areas Calderdale Blackburn with Darwen Wakefield Pendle Rossendale Sheffield South Yorkshire Hull Other stock holding LA s

Utilising our Assets Land Buildings Procurement Surplus Staff Customers

Partners

Tenant Cashback Nicola said this scheme has given me the push to make the improvements in my home and also start to look for work.

Current Projects Four seasons garden centre!ncluded Youth engagement service GROW - 200k pot joint funded with GWPL Local funding - mobile food co-op, mobile gym, asset transfer Skillsbuild Centre Partnerships with local sports teams

Current Position group wide New Boundaries - 1.5m programme 3 Joint funded Employment Advisors with JCP Social Enterprise / MB Garden Aid Food Growing projects Support for local charities and health projects

Gardening Service Pilot by TVH Quality but too expensive Mick and Ben s opportunity Launched MB Garden Aid Growing customer base TVH sub contractor Winning external contracts LHP set up costs Together marketing support

Current Position new projects Furniture recycling business Blackburn based project Empty homes bid 300 property Pennine Lancashire bid Energy Efficiency project Apprentice placements Group wide programme Computer Clubs

Different models, different solutions External markets and opportunities Funding potentials Partnership value Supporting a circular economy Risk analysis v entrepreneurial ability Organisational culture change

Tenant empowerment, opportunities & challenges ; Community Cashback Trevor Bell and Nick Reynolds 17

Summary What is Community Cashback? The Story So Far Examples of tenant led repairs and cleaning services. 18

What s it all about? 19 Based on principles of Tenant Cashback and Local Management Agreements Incentivises tenants who wish to play a bigger role in their local community Enables tenants who group together to manage small-scale local services and budgets in order to deliver better services Re-investing any savings back into the community

How does it work? Tenants group takes control over local communal service provided by landlord e.g. cleaning, concierge, gardening, one off repairs/works Landlord pays tenants group what it would normally cost to provide service If tenants group does it cheaper they can invest surplus into community improvements 20

Key features Recognised/formal and ad-hoc tenants groups Services costing less than 170,000 Tenants may provide service themselves, through contractor or own staff Landlord and tenants group enter into a local management agreement Intended to be quick and simple delegation with short timescales between starting project and going live. 21

Key features (cont) Voluntary no right to cashback Shorter, simpler agreement (no MMA) Tenant group may not need to incorporate ALMOs can have direct cashback agreement (with tenants) Aimed at Councils and Housing Association 22

Community Cashback Small Grants Programme Department for Communities and Local Government initiative Part of national programme to inspire and empower tenants supporting tenant empowerment contract TPAS and NFTMO to deliver NFTMO focusing on Community Cashback Small Grants of up to 3,000 available to help set up Community Cashback Agreements Technical support available 23

Story So Far Initial interest from tenants and landlords mainly around cleaning, gardening and minor repairs services. First Cashback agreement signed last week. Regional events for landlords and tenants planned for Autumn 24

Tenant led repairs and cleaning services a case study Roman Way Estate CIC- Managing services on behalf of Birmingham City Council (who are still the Landlord) since November 2011 Allowances for repairs and cleaning services Employ locally based staff-handyman and Manager Currently sub contract Cleaning Services (looking into direct employment (TUPE) 25

Tenant led repairs and cleaning services a case study (cont) Benefit to community? Locally based, accountable services Repairs- Handyman/Contractors (Tap example) Cleaning Services-landings cleaned 3 times a week Result? Happy, grateful! Tenants Satisfaction- 68/70 and 65/70 (recent Audit) 26

Tenant led repairs and cleaning services a case study Empowered residents Knowledgeable Employers (Duty of care) H & S Issues COSHH Regulations 27

28 Tenant led repairs and cleaning services a case study