Area Where is the closest post office? 510 Guadalupe St Where is the closest grocery store? Whole Foods (525 N Lamar) or Randall s (715 S. Exposition Blvd) What bus route are we on? You may contact Capital Metro for route specifics at 512.474.1200. What is the closest Metro/Train or Bus station? Lamar and Cesar Chavez Where are schools for this area located? Mathews Elementary is located at 906 West Lynn St O Henry Middle School is located at 2610 W 10 th St Austin High School is located at 1715 W Cesar Chavez Do you have a biking or walking trail close? Yes. Town Lake hike and bike trail is located directly across the street. Where is the nearest laundry facility? Every apartment includes a washer and dryer!
Community Facilities and Amenities When are the fitness classes held and where? Luke s Locker offers free fitness classes to our residents. Residents may contact them for current schedule. The property also has fitness center on the 8 th floor. Can I use all the phases amenities? All amenities at the community are available and to be enjoyed by its residents. What are the hours of the amenities? The fitness center is open 24 hours a day, the pool is open from 10am to 10pm, and the Sky Lounge is open from 6am to 10pm. What time does the pool close? The pool closes at 10pm daily. How do I reserve the club room? The concierge can arrange this for you. There is a $250 deposit and a $250 fee, and you will need to sign the Clubroom Agreement. Where is the trash chute? There are two trash chutes located on each floor. One is across from the freight elevator and the other is located across from the 31 numbered apartments. Where are the recycling centers? It is located on the first floor near the freight elevator. Additionally, we provide door to door trash and recycling 5 days a week.
What do I do with my move in boxes? Please break them down and take them to the recycling room or any trash chute room. How does my fob/remote work? To lift the garage gate, push the button in the middle of the fob. To open doors or elevators, waive in front of the black keypad. Where are the mail boxes located? On the first floor between the leasing office and elevator one, across from the concierge desk. Do you have resident activities or events? Yes, we have on average three events per month. Can I have a party at the pool? The two kitchen areas may be reserved. The maximum number of guests is ten per area. The reservation fee for one area is $100, with a $100 deposit required. To reserve both areas, both the fee and deposit are $200. Do I have to park on the floor I live on? No, you do not. You may park on any level once your parking permit is displayed. Where do I park? Residents can park anywhere in the parking garage with a parking permit. A parking permit will be issued at move in.
Conveniences How do I pay rent online? Any member of the staff can sign you up for Gables Gateway, our online payment system. How do I use Gables Connect? Just visit www.gablesconnect.com. There you will find links to set up all of your utilities as well as your renter s insurance. How do I reserve the freight elevator? Any member of the office can assist you with this. The freight elevator may be reserved for a 3 hour block of time. How do I get a hold of the concierge? What can he/she help me with? You may phone the office, or visit in person to arrange concierge services such as dry cleaning, package delivery, movie rental, amenity reservations, restaurant or shopping recommendations, and pet services. Also ask about while you re away reservations. Where can I access WIFI in the building? WiFi access is available in the Sky Lounge, by the pool, in the fitness center, and in the courtyard. Where is the rent drop box? The rent drop box is located in the mail room across from the concierge desk. Do you have a courtesy officer onsite and how do I get a hold of them? A courtesy officer is available after hours. You may contact him by calling the office phone number and following the prompts.
Guests Where can my guest park? Guests may park on the basement level, first level, and the first half of the second level (before the gate) in the parking garage. Where do my movers park? Moving trucks must park in the loading/unloading zone. How does my guest access the garage? Guests only have access to the garage levels located before the gate (basement, first floor, and first half of the second floor). Guests are not permitted beyond the garage gate. Where does the delivery person come in or do I have to meet them? You may either buzz them in if your number is accessible from the callbox, or you can come down to meet them. How many guests can I have with me at the amenities? There are two guests allowed per apartment. How many guests can I have at the pool? There are two guests allowed per apartment. How do I let friends in the gate? Guests are not permitted beyond the garage gate. However, once they park in the designated parking, you can let them in the building at the call box located at the backdoor of the leasing office or the call box located directly across from the main entrance to the leasing office.
Maintenance How do I submit work orders? You may call the office or submit them through Gables Gateway. How do I call Maintenance after hours? You may contact maintenance through the office phone number. What is considered a maintenance emergency? - No electricity throughout the apartment - No water - No air conditioning on a day of extreme heat (80+ degrees) - Water entering the apartment - Possibility of fire - Impeded plumbing in an apartment with only one bathroom - No heat - Non-functioning or malfunctioning smoke detector - Gas leak (also call the gas company) - Running water that cannot be shut off - Malfunctioning door or window locks
Pets Where is the best place to walk my pet? In the grassy areas around the building Do you have a dog wash area? Yes, there is a dog wash area in the courtyard. Do I have to have my dog on a leash? Yes. All dogs must be on a leash at all times. Where are the doggie waste stations located? There are two in the courtyard and one at each exit of the first floor stairwells.
Areas & Points of Interest Where can I rent a canoe or kayak? Texas Rowing Center off of the Town Lake Trail behind Austin High School Can I have food delivered from Whole Foods? Yes, with a minimum $15 order. Where is the closest mall? Barton Creek Mall, located at 2901 S Capital of Texas Hwy What retailers are located in your building? Luke s Locker a running company Barre 3 yoga and bar Pilates Is there a place to store my bike onsite? Yes, there is a bike storage room onsite.