Resident Guidebook 2015-2016
Welcome to the Redstone Lofts! We are a state-of-the-art, on-campus independent apartment community. The building will offer you all the modern amenities and technologies giving you a comfortable and convenient on-campus lifestyle. This Guidebook to the Lofts has been produced to help maximize everything the Lofts have to offer during your stay and to help with many of the common resident questions. Table of Contents: Important Contact Information: One Stop to Reach the Person You Need Loft Logistics: How Life Works at the Lofts Loft Maintenance: How Your Loft Systems Work & When to Call Rules & Regulations: As Taken from Lease
Important Loft Contact Numbers Management Contact Information Redstone Lofts Office Phone: 802-540-1751 Redstone Lofts Office Email: info@redstonelofts.com Richard McClain, Property Manager of Student Housing Matt Blair, Student Housing Superintendent Redstone Lofts Tenant Website & File A Fix It: www.myredstonelofts.com Redstone Lofts Office Mailing Address: Redstone Lofts, Management Office, 185 Davis Rd, Burlington VT 05401 Management Office: The Management Office is located in the Lantern. The manager holds open office hours from noon to 5pm every week day or anytime by appointment. Community Advisors (CAs) The Lofts have arranged for three fellow residents to be Community Advisors for the property. The CA s will have a cell phone with them while on duty, beginning at 7pm every night. If you have an urgent question or problem outside of business hours, please contact them for assistance. They do not have keys to the apartments so they cannot let you into your apartment in the event of a lock out. The Emergency Call Service can provide a sample list of local locksmiths who can be employed at the resident s expense. Your Community Advisors: Ned Liggett, Dominic Kennett & Sierra Martin CA Cell Phone: 802-363-6911 (5pm or later) CA email: LoftsCA@gmail.com Community Advisors Office: The CA Office is physically staffed from 6pm to 9pm every week night and then from 12:00pm to 3:00pm on Saturdays. *These hours can be subject to change, which will be posted on the office doors.
Rent Rent is due on the 1 st of each month. We accept checks, money orders, or electronic fund transfers payable to: Catamount Student Housing, LLC. Many of you have already opted for automatic payments. If interested in setting up automatic payments, please stop by the office for more info. Any late payments will be charged a late fee, as specified in your lease. We are not set up to accept credit or debit cards for payment. Rent may be dropped off anytime at the Management Office. For convenience, rent checks can be dropped off after business hours in the secure mail slot of the Management Office door. Rent checks may also be mailed in to the address: Redstone Lofts, Attn: Management Office, 185 Davis Rd, Burlington VT 05401 Please make sure your name and apartment number are on the memo line of the check. Emergencies Life Threatening Emergencies: 9-1-1 UVM Police: (802) 656-3473 Loft Maintenance Emergency Number: 802-350-7080 So what is an emergency? It s something within your apartment that will cause a dangerous situation to you or others or something that will cause damage to the building. Examples are: fire, flooding, structural damage or vandalism (broken windows etc.) Not sure if it s an after-hours emergency? While you are always welcome to call the number if you are unsure, non-emergency items will be attended to the next business day. If you have any heating, plumbing, or electrical issues, such as no heat, no hot water, water leak, etc., please notify the Management immediately. Notify the office in the morning to allow us as much time as possible to deal with any problems. For any afterhours emergencies, call (802) 350-7080 to be transferred to our answering service who will page us.
Lockout Emergencies: If you get locked out during office hours, you may borrow the spare key from the Office. When neither the Management nor CA Offices are open, you may call a locksmith, at your own expense (as specified in lease agreement). One possible local locksmith: Mr. Keys: 802-864-9944 Mail All United States Post Office mail and packages can be received at the USPS mailboxes, located under the Lantern (outside). No USPS package or parcel will come into the management office. It will always be picked up at your mailbox, or the Post Office. Your mailbox will be labeled with your unit number. FedEx and UPS packages are dropped off in the CA Office/Package Room, and can be retrieved whenever the management office is open, or during CA weeknight office hours, or on Saturdays CA office hours. Make sure to sign out your package in the package log. Should you find none of these package hours work for you, tell the carrier you will pick it up from them directly. From time to time, FexEd or UPS has also directly delivered packages to tenants doors. We recommend always tracking your package too. Lofts Mailing Address: the building has two address numbers, the South Building is 165 Davis Road, the North Building is 185 Davis Road. Your mailing address would read: NAME 165-185 Davis Road Loft NUMBER Burlington, VT 05401. Please remember to check and empty your mailbox from time to time and to pick up packages from the package room when you receive notification.
Electricity Each apartment is separately wired and metered with its own circuit breaker box. Electricity is the only utility that the resident must set up in their name. Burlington Electric can be contacted by the resident at any time by calling: (802) 865-7300. Burlington Electric will mail monthly bills to the address you gave them. It is important that you pay Burlington Electric your due amount, otherwise they will shut off your power. The electric box/breaker box is generally located near the front door (exact location varies on the apartment). It is gray and metal. If the power goes out in any part of your apartment, check the circuit breaker first to see if it is on or has been tripped off (if the breaker has flipped to the off position). Each breaker is labeled. If tripped off, turn off electrical items in the affected area, flip the breaker ALL the way to the off position then flip the switch to the on position (see picture 1). Power outage in the kitchen and/or bathroom can usually be solved by resetting the GFI (Ground Fault Interrupter) outlet button (see picture 2). Please be sure to turn off appliances plugged into this outlet before re-setting. If these suggestions do not solve the problem, call the office for advice and/or repair. Your breaker has tripped, generally, because of: 1.Too many appliances used at once on one circuit, or 2. An appliance that draws too much electricity. The circuit breaker is a safety device designed for your protection. Picture 1 Picture 2 Cable & Internet Loft residents will enjoy complimentary basic cable as well as the high speed internet connections exclusively available to Loft residents on either of two networks: Catamount or Catamount Game. The Catamount network is open to anyone at the Lofts and a log-in is not needed. The Catamount Game network is a secure and faster network, also available to all Loft residents. Prior to your residency start, Burlington Telecom will email to you a unique Catamount Game user name and password. Should you forget your username/password, need additional cable boxes or connection wires, or have any issues with the internet, you should contact Burlington Telecom at 802-540-0007. The Lofts have contracted with Burlington Telecom a team of customer service technicians to help with any questions.
Security Deposit At your lease signing, each resident placed a security deposit with the Lofts. This deposit will be kept on your account until your Lofts lease finishes. During this time it even collects interest. Fourteen days after your lease expires with the Lofts, a check for your deposit amount, plus interest, will be mailed to the address you give the Lofts. While reading this Guidebook, many of the recommendations & guidelines will help you secure a full deposit check at the end of your stay! The Common Areas: The Lantern: The amenities in this space are for residents and their guests to enjoy! In the Lantern you will find game tables including billards, shuffle and foosball. There are three flat screens equipped with remotes. If studying is on the agenda, enjoy the Lantern s numerous lounging booths, work tables or couches. The Lantern also has a gas fireplace (just turn the timing switch located to the left) and Keurig hot drink machine - perfect for those colder UVM study nights. While in the Lantern, please be respectful of others and keep noise levels minimal. You are responsible for your guests. Any damage caused by a guest will be the tenant s responsibility. For more info on the rules and regulations of this area, please refer to the Lantern tab on the website. Alcohol is not permitted in this area at any time. Fitness Center: Don t make the cold trek over the UVM s gym. The Lofts 24 hour gym is located right off the Lantern and is equipped with ellipticals, treadmills, cycles, free weights, medicine balls and most importantly surround sound that may be plugged directly into your ipod. The gym is for Lofts residents only, unfortunately no outside guests are permitted in this area. Multi-Purpose Room: For all your needs, the multipurpose room is equipped with function chairs, comfy lounge chairs, tables, a state of the art surround sound and one enormous projection screen. It makes for the perfect NetFlix room. The Multi-Purpose room is located right off the Lantern and may be used at leisure or be reserved for events by stopping by the Management Office. *Please respect your fellow Lofters who will use this room after you make sure to push back any moved furniture and remove any trash you brought it.* South 3 rd & 4 th Floor Study Room: Need to break away from it all without trekking off to Main Campus? The South Building has quiet, 24 hour accessible, study rooms at the end of the 3 rd and 4 th floor, available for any Loft resident wanting to kick back on a couch or lounge chair and cut through that study assignment. Just please remember to take out anything you bring in (specifically trash).
Parking Lots: Seasonal/Yearly Parking Passes may be purchased at the Management Office on a first come first serve basis. An application and payment must be given to the Management Office in order to receive a parking permit. The application can be found on the Redstone Lofts website (www.myredstonelofts.com/documents) or at the Management Office. The Redstone Lofts parking lot sells out every space each year. Parking is not a guarantee. Therefore if a car is parked without a permit, it is in a spot of someone who has purchased a permit. Please respect those who have paid for permits. Anyone parking in the Redstone Lofts Lot without a permit will be towed so those with permits can use the lot. Should your vehicle be towed, please call Spillane s to retrieve it (802.863.7900). This phone number is also listed on the Permit Parking Lot entrance signs. Renewing: Parking Permits do not automatically renew and having a permit does not reserve or hold the parking for the tenant for the period AFTER the purchased permit expires. Example: If you purchase a semester permit, there is not a guarantee you can automatically renew at the end of the semester for the second semester. If you are considering having a vehicle at the Lofts all year, its recommended to lease a space for the whole year. Guest Parking: The Redstone Lofts has five complimentary guest parking spots. These five spaces are located in the South Lot, along the row facing out onto the playing fields. These are on a first come, first serve basis. They are not able to be reserved. A 24 hour time limit is imposed. Anyone parked there longer without manager approval will be subject to being towed. No parking on grass, walkways, fire lanes, or in front of dumpsters. (Vehicle will be towed at your expense). No exceptions.
Bike Racks: *A bike permit (obtained free of charge from the Management Office) will be necessary on your bike in order use the bike racks. These permits help maintain that only Loft residents are using these racks, in doing so help preserve there will be enough bike slots for all Loft residents. The Lofts have a ton of covered bike storage, please pick your favorite. It is recommended to purchase a bike lock. Please do not store or chain your bikes to common areas, trees, poles or bushes. The locks will be cut and the bike will be removed. Please do not leave bicycles in the hallways; it is a fire hazard and they will be immediately removed. Unclaimed bikes that are removed will be donated to a bike nonprofit. Management is not responsible for reimbursement of this disposal of the illegal bike or cut lock. R-E-S-P-E-C-T With each great year here at the Lofts, it s important to note one important part of the community that has made the Lofts a fantastic place to live (beyond the 24 gym, high speed internet, AC, views, projection multi media room, in unit laundry ). Each year fellow Lofters have passed respect to one another. Respect has made everyone s stay here at the Lofts a great one, and will continue to be the defining character of the community. Respect has been the cornerstone from one resident class here at the Lofts to the next.and respect ultimately helps get that full deposit back to you at year end! Respect your home here and the Lofts promises to respect right back. You will find this one word will be foundation for many of the instructions and tips in this guidebook. Respect is the only cliff note you need: Respect neighbors when having Loft events, either in your Loft or in the Lantern Respect your home the Lofts when coming and going. If you see something out of place let the management know. This will help continue to keep the Lofts an awesome & upscale place to live. Respect your responsibility.make sure to pay your rent on time.
Resident Quick Reference Guide: While you should refer to your Lease for rules, the following is a quick reference guide for popular Loft lease agreement rules and general Loft knowledge! No Pets: unfortunately for our four legged friends, no pets are allowed here at the Lofts. Please respect this rule, as failure to do so would result in fines and/or Loft eviction. No personal grills of any kind are allowed per City of Burlington code. We have installed grills on the property for your enjoyment. Check them and the South Lawn and Pond out! Please use caution while grilling. When you are finished, please clean up so the next person has the same enjoyment. Extended Stay Friends: No one is allowed to live with you that is not on the lease. This is a violation of your lease and could lead to eviction. Visitors of course may stay and enjoy your Loft as a visitor, however please refer to your lease for perimeters of guest stays. Door Decorations: The Lofts is an upscale and modern living apartment complex per your lease agreement, door and window decorations are permitted. Also, door mats are not permitted in the hallways. Interior Wall Hangings: At the end of your lease here at the Lofts, your room must be returned in the same condition as you entered, so when thinking about hanging those posters or pictures please use the removable adhesive putties or tacks. From your previous Loft generations it is highly recommended to NOT use large nails or duct & packing tape. There will be a charge if removal and/or repairs are needed at end of lease. Bicycles: The Lofts have a ton of covered bike storage, please pick your favorite. It is recommended to purchase a bike lock. Please do not leave bicycles in the hallways; it is a fire hazard and they will be immediately removed. A bike permit (obtained free of charge from the Management Office) will be necessary to have on your bike, to show residency at the Lofts, to use the bike racks. Do not lock bikes to other common area elements (picnic tables, light posts, trees). Carpet & Counter Care: It is highly recommended to never place hot irons or pots/pans directly on counter tops, floors, or carpets. Clean carpet spills immediately to prevent permanent stains. These two popular recommendations will save your security deposit! Fire Extinguishers/Smoke Detectors/Co Detectors: Please do not disconnect, remove from outlet or remove batteries from any detectors. If devices beep, leave in place and call the office so that Maintenance can attend to it. If you have to use your fire extinguisher, please let us know so it can be refilled. The fire extinguisher is located
under the kitchen sink. *Should you have a false alarm in your unit, DO NOT FAN IT into the hallway*. Fire Alarms in hallways set off the full building. Furniture: Your apartment comes fully furnished. Do not put any furniture out in the hallways or in any other part of the building/property. You will be charged for any damaged or misplaced furniture. Hallways Storage: Per fire code, hallways cannot be used for storage. Any items left in the hallways will have to be promptly disposed. Charged will apply for any left or abandoned items in hallways. Please respect your neighbors and do not leave your trash bags in the hallways/outside your door it will make the hallway smell quickly! Heat and Air Conditioning All apartments have central heat and air conditioning. Per your lease agreement, during the summer, the temp cannot exceed 85 degrees F. In the winter, the heat cannot go below 55 degrees F (otherwise pipes will burst). If you leave during winter break DO NOT TURN OFF YOUR HEAT, simply dial it down to 55 degrees. Space heaters are not allowed. Keys You will be issued a key FOB to access the building, a mailbox key, and a Loft/bedroom key. One mailbox key is issued PER apartment. The apartment door keys cannot be duplicated. If keys are lost, replacement keys can be obtained from the office (for an additional cost). There is a charge for any key not returned at the end of the lease term. *The Loft main door key can be unlocked two ways: if you turn your key a full turn clockwise, the lock will disengage. If you turn your key a half turn counter clockwise, you can open the door, but the lock remains engaged. Knowing this will help from being locked out if quickly coming and going! Laundry The community laundry room is located in the Lantern; this is for the use of those without laundry in their apartment. For those without laundry in their Loft, you will receive a separate Laundry Room key to gain access. There is no cost to use the machines. After each use, please respect your fellow Loft resident and clean out the lint screens in the dryer.as lint build-up causes clothes to take longer to dry and could cause a fire. Please discard lint and dryer sheets in the garbage can provided. Plowing and Salting We plow, shovel, and salt our parking lots and sidewalks as needed. Please be careful when driving and walking on the property during winter weather. Snow can melt and refreeze causing unexpected slippery conditions. Toilets If your toilet clogs and starts to fill to the point of overflowing, the fastest way to shut the water off is to turn off the valve at the intake pipe below the toilet tank. To save you plumbing charges, and per the lease agreement, you should purchase a good quality plunger, which normally takes care of the issue. If that is not effective, contact the office. DO NOT FLUSH SANITARY PRODUCTS OR ANY OTHER FIBROUS MATERIAL OR HEAVY PAPER DOWN THE TOILET. THIS WILL BLOCK PLUMBING. Do not use Liquid Plumber, Drain-O, etc. down pipes. Do not dispose of coffee grounds, food etc. in kitchen sinks.
Posting flyers There is a community bulletin board in the Lantern for tenants to post events and we enjoy all the postings from the community on them! However, advertisements, coupons or mini-flyers cannot be posted anywhere else in the building. They will be immediately taken down. If you would like to have something posted to the Redstone Lofts FB page just stop into the office for assistance. Recycling/trash Recycling is mandatory. There are RED dumpsters located outside the building in both the North and South lots for residents to dispose of trash, mixed recycling and even composts. Please deposit your trash and recycling at these designated location. The building garbage cans are NOT the correct place to deposit apartment trash bags. Please respect your neighbors and do not leave trash bags outside your door. You will be assessed charges if management needs to dispose of garbage left in and/or around your apartment. Safety All exterior doors of this building will be locked at all times. Do not prop the doors open. Should you be expecting any type of delivery or guest, you will have to meet them at the entrance. Keep your vehicle locked at all times and place valuables out of sight. If anyone enters your apartment without your permission or any damage is done in or outside of your apartment, (broken windows, etc) or damages your vehicle, PLEASE NOTIFY THE UVM POLICE 802-656-3473 ASAP then notify the management office. Tenant Problems Please respect your neighbors. Keep the noise to a minimum. If you have problems with your roommates or neighbors, first try to resolve on your own. If that doesn t work, contact UVM Police 802-656-3473 and/or the office.
Redstone Loft Maintenance Packet The Redstone Lofts prides itself with a full time dedicated superintendent here at the Lofts. Every Monday through Friday, 8am - 4pm the Redstone Lofts superintendent is help to tenants with any maintenance related issues or questions about systems. Maintenance issues will be addressed on a case by case scenario and are ordered by date received and priority of repair (A water leak would take priority over a loose coffee table leg). There are many regular maintenance requests and points that will be addressed in this packet that will aide tenants in: 1) Understanding Lofts responsibilities and Tenants responsibilities for repairs 2) Better diagnosing an issue before submitting a Fix-It or calling the Emergency Service. 3) Making your own repairs without having to call maintenance and understanding what you could be charged for. This maintenance packet, its directions, and any noted charges are from your signed Loft Lease Agreement, and tenants are encouraged to reference their lease if they have further questions from this reference packet: Lockouts: If its during Management or CA Office Hours Monday-Friday (8am to 5pm) or CA office hours (6pm-9pm), or Saturday Office Hours 12:00-3:00pm the Manager or CA may help you check out another key. If you cannot use or wait for these hours above, tenant may contact a locksmith at their expense. Mr. Keys (802) 864-9944 or Dion s (802) 658-7404 are two options. Fix-Its: Any maintenance requests or work orders should be submitted through our online Fix- It form located here: www.myredstonelofts.com All fix-its will be answered as quickly as possible, based on priority. It is recommended to include as much information as possible and to make sure you include up-to-date contact information. It is also recommended that you include a time frame for when the maintenance staff is allowed to enter your apartment if you give permission to enter without you or one of your roommates being there.
24 hour Emergency Maintenance: (802) 350-7080 The maintenance department also provides a 24 hour emergency call service to perform emergency maintenance to address immediate issues that could result in damage or threaten the safety of tenants, guests, or staff. This service is only to be used in the event of an emergency. Below is a list outlining what tenants should do in an emergency situation. Tenants who call the emergency number in a case that does not constitute an emergency, or the cause of the emergency is due to tenant negligence, the tenant will be charged for the full cost of the repair as well as the cost of the emergency call (this is taken as a case by case scenario to be determined by Redstone and the emergency response departments involved. Afterhours/Emergency call rates (Only applies when emergency is tenant caused) - Hourly rate: $75/hour + $20 trip charge - Trip charge + Minimum 30 min. charge if reason for emergency is determined to be tenant caused - Any repairs taking longer than 30 minutes are prorated to $75/hour + trip charge EMERGENCY SCENERIO TIPS -Safety - If you feel threatened or unsafe in any scenario, immediately call 911. -Fire -EVACUATE and pull the fire alarm in the hall. If you hear a Building Alarm, EXACUATE!!** -CALL THE FIRE DEPTARTMENT! 911 -Only use a fire extinguisher if the fire is small and contained and can be extinguished without causing danger to yourself or anyone else in the building. -Call the emergency number AFTER you have called the fire dept. and evacuated the building. **The FD can issue fines to anyone who doesn t evacuate for a Building Alarm -Smoke - Call the fire department if you cannot immediately find and extinguish the source of the smoke. - follow the same procedures as you would in the event of a fire. -Apartment Smoke Detectors - If the smoke detectors start going off in full alarm and there is no apparent cause, call the emergency number only! (The fire dept. will issue charges for any calls resulting in a false alarm) - An emergency call for smoke detector alarms due to cooking, incense, or other tenant caused environmental issues will result in a tenant charge. The detectors will continue to alarm until the smoke or particles causing the alarm have been cleared and replaced with fresh air.
-Other Building Alarms - If you hear or see any other alarms going off in the building or on the grounds, call the emergency number, **Tenants will never be charged for alerting maintenance to any alarms that they hear or see after hours.** -Water leaks that cause Flooding/Water Damage - If there is a significant amount of water dripping or leaking from anywhere, call the emergency number immediately. - This DOES NOT include small drips or leaks from under sink pipes. Put down something to catch any small drips and submit a fix-it for the following business day. Overflowing toilets are considered a tenant caused issue per lease agreement to avoid being charged for the cost of the emergency call AS WELL AS the cost of clearing the clog, simply turn off the water valve located behind the toilet and submit a fit-it for the following business day. Only call the emergency number if the toilet cannot be stopped.** -No Heat - Check to make sure the heat is turned on at the thermostat and the set point is turned up. - Try resetting the heat pump by opening your electrical panel and turning off the breaker labeled heat pump for 30 seconds, then turn it back on and wait for 10 minutes. - If you cannot feel heat coming from any of the vents, call the emergency number -No Electricity - Be sure that you have paid your electric bill - If you have confirmed that you have paid your bill, call the emergency number -Gas Smell - Luckily, there are no devices or appliances located anywhere in the building that operate using gas except for the boilers located in the ground level mechanical rooms. - BUT, should you smell gas, evacuate the building IMMEDIATELY and call the emergency number. -Structural Issues - Buildings of this size will always be moving a little bit which may create small cracks in the sheetrock or paint; these are very common and only require a fixit. - BUT, if you hear loud cracking, groaning, or shifting, evacuate the building and call the emergency number.
Tenant Maintenance/Charges The point we would like to make about tenant maintenance and tenant charges is that there is a big difference between living in a dormitory and living an apartment. The Lofts are an apartment community. You will have much more privacy and have the same rights as anyone renting an apartment anywhere in Burlington. However, you are also expected to be more responsible for how you live in and treat your rented space and are held accountable for any damages to your apartment. This applies to anything that you might do as well as anything your guests do. Understandably, the Lofts are higher standard of quality than any dorm room and that quality should be upheld during your residency. It is because of these standards that tenants are expected to stay on top of the regular upkeep of their apartments. Tenants must understand that any damages to their apartment that occur during their stay that are not due to a fault by Redstone, its vendors, or equipment manufacturers will be charged back to the tenant(s). This is the agreement in your signed lease contract. It is highly recommended that all tenants fully read their Lease and Rules and Regulations and ask questions to better understand their rights and responsibilities. Several classes have enjoyed and respected this higher standard here at the Lofts, and have returned their Loft unit back to Redstone at the end of their lease in this same fantastic condition. Following this guidebook and maintenance packet will help you keep up the tradition and will help in the full return of your security deposit to you at the end of your lease.
Charges Breakdown The following is an overview of Redstone s hourly rate, minimum charges, and a list of common room issues and associated costs that the tenant is held accountable. Again, these charges only apply when the damage is not due to a fault by Redstone. Charges will apply to whoever is determined to be responsible for the damage; all tenants are responsible for their guests! Regular working hours rates -Hourly rate: $50/hour -Minimum 30 min. charge for all tenant caused maintenance calls -Any repairs taking longer than 30 minutes are prorated to $50/hour Afterhours/Emergency call rates -Hourly rate: $75/hour + $20 trip charge - Trip charge + Minimum 30 min. charge if reason for emergency is determined to be tenant caused -Any repairs taking longer than 30 minutes are prorated to $75/hour + trip charge Common Plumbing Charges: The following is a list of common tenant caused plumbing issue. If the repair cannot be made within the allotted time for the associated cost, the cost will revert to the regular hour working rates. If an outside vendor must be called to make repair, the cost will be the assigned cost for the common repair + the full cost of the outside vendor rate. Example: Your toilet is clogged. Maintenance will come and attempt to unclog it for $25 for the first 15 minutes. They can t unclog it in 15 minutes so the charge is now the $25 charge plus the prorated hourly rate for the time spent making the repair. If maintenance determines that they cannot make the repair, the charge is the $25 charge + cost of outside vendor. Remember: Tenants have direct control over what goes down their drains and toilets. If repair cannot be made by the maintenance staff, tenant pays the common repair charge + the cost of an outside vendor. -Clogged Sink Drain -$15 if repair can be made in under 15 minutes -Any repair over 15 minutes is a minimum 30 minute charge at prorated hourly rate -Clogged Tub Drain -$15 if repair can be made in under 15 minutes -Any repair over 15 minutes is a minimum 30 minute charge at prorated hourly rate -Clogged Toilet -$25 if repair can be made in under 15 minutes -Any repair over 15 minutes is $25 + prorated hourly rate starting at 15 minutes
TENANT RULES AND REGULATIONS *(Direct from your signed lease agreement)* 1. ANIMALS: Not to keep any pets in or about the Premises. If, however, Tenant is blind or deaf, Tenant may keep and maintain a dog, certified as being specially trained to aid the Tenant in his/her handicap, within the Premises, the rental facility and all other related structures in accordance with applicable laws. 2. APPLIANCES: Not to install any washing machines, dryers, dishwashers, air conditioners or other appliances in the Premises. 3. FIRE EXTINGUISHERS: Each apartment is provided with a fire extinguisher. Should it be used for any reason, Tenants must notify management after such occurrence so that it may be inspected and recharged. If Extinguisher is discharged for any other reason than extinguishing a fire, tenant pays all associated costs to recharge or replace extinguisher. (See tenant charges sheet) 4. FURNITURE: Not to keep any water-containing furniture in the Premises. Not to alter, change, or damage furniture provided. Tenant pays all associated fees to repair or replace damaged furniture. 5. WALLS AND WOODWORK: Not to drive nails, tacks, or put anything into the woodwork or walls of the building that leaves a hole or damage on the walls when removed. (See tenant charges sheet) 6. WALLPAPER, PAINT AND MIRRORS: Not to apply contact paper, wallpaper or mirrors to the building and not to change the type or color of any paint within the building from that utilized by Landlord. 7. PORTABLE HEATERS: Not to store, install or operate, in or about the building, unvented, portable kerosene-fired heaters. Tenant pays for any associated costs to repair damage caused by portable electric heaters. 8. LOCKS: Not to change the locks on the doors of the apartment or the bedroom or install additional locks, chains or other fasteners without the prior written permission of the Landlord. Upon termination of the tenancy, all keys to the apartment, the bedroom and the Tenant's mailbox must be returned to the Landlord. In addition, Tenant agrees not to duplicate, distribute, or loan any keys to the apartment, the bedroom or to Tenant's mailbox. If Tenant shall fail to comply with this rule, or if Tenant loses the key to the apartment, the bedroom, or to the Tenant's mailbox, or otherwise requests that Landlord change any of the locks on the doors of the apartment, the bedroom, or to the Tenant's mailbox, Tenant shall pay Landlord $85.00 for reimbursement of the cost of changing or re-keying the locks. In addition, if Tenant cannot locate his or her apartment key and requires entry to his or her apartment after 5:00 p.m. on weekdays or any time on weekends or holidays, then Tenant shall be obligated to call a locksmith at Tenant s expense. Notwithstanding the above, Tenant shall provide to the Landlord a copy of the keys necessary to gain access to the bedroom and the Premises if locks have been added, altered or changed by the Tenant from that which were provided by the Landlord. In addition, Tenant agrees not to install additional or alternative alarm systems in the Premises or to alter or change the alarm system installed in the Premises without Landlord's prior written consent. (See tenant charges sheet)
9. PERSONAL BELONGINGS; DELIVERIES: Not to leave any personal belongings in the common areas of the Premises or Property. Tenant shall not direct mail or deliveries to be accepted and held by the Landlord or the Manager; neither the Landlord nor the Manager is responsible for any damaged, lost or stolen goods, mail, deliveries or other personal property delivered to the Property or the Premises to be accepted and held by the Landlord or the Manager. 10. APPLIANCES & UTILITIES OBSTRUCTIONS: Not to misuse, tamper with or overload appliances or utilities furnished by the Landlord. In addition, Tenant shall properly use and operate all electrical and plumbing fixtures and shall keep all plumbing fixtures as clean and sanitary as their condition permits. All apartments are responsible for purchasing a plunger for the apartment and utilizing it should the need arise. If a toilet becomes clogged and the Tenant does not have a plunger, one will be provided to the apartment and charged to the Tenants accounts a current market cost. (See tenant charges sheet) 11. OBSTRUCTIONS: Not to obstruct or use for any purpose other than ingress and egress the sidewalks, entrances, passages, courts, vestibules, stairways and halls. 12. ADVERTISING: Not to display any advertisement, sign, or notice, inside or outside the building. 13. FIRE RISK: Not to store in the building or on the Property any material of any kind or description that is combustible, or would increase the risk of fire. 14. LITTER: Not to litter or obstruct the building or Property. Tenant pays all associated fees for cleaning or disposing of trash left in any common area or grounds. (See tenant charges sheet) 15. LAWS AND INSURANCE: Not to do anything that would violate any law or increase the insurance rates on the building or Property. 16. THROWING OF ARTICLES: Not to throw, or allow to be thrown, anything out of the windows or doors or down the passages of the building. 17. WINDOW SILLS: Not to place anything on the outer edges of the sills of windows or hang any flags, banners or signs from any windows or place any flags, banners or signs in any windows. 18. COMMON AREAS: Not to permit Tenant or Tenant's family, employees, agents or Guests to play in stairways, elevators or storage areas, and to limit activity in shared common spaces to that which does not disturb other tenants, guests, or staff. 19. OBSTRUCTION OF WINDOWS, ETC.: Not to cover or obstruct the windows, doors and skylights that reflects or admits light into passageways or into the Premises. 20. CLEANING OF RUGS, MOPS, ETC.: Not to shake, hang or clean any tablecloths, rugs, mops or other articles in any of the public halls or from any of the windows, doors or landings of the Premises. Tenant pays associated costs to clean areas soiled due to shaking or cleaning of tablecloths, rugs, mops, or other articles.
21. CANVASSING: Not to cause the distribution on the Premises of handbills, circulars, advertisements, papers or other matter which if discarded would tend to litter such area. Canvassing, soliciting and peddling on the Premises are prohibited. The foregoing shall not prohibit Tenant from using direct mail solicitation or advertising in the regular communications media. Tenants are allowed to post bills or advertisements on the common area bill boards located in the Lantern only. 22. CHARCOAL GRILL: Not to use or store any charcoal or gas grills or other open flame cooking devises, or do any open cooking in the building or Property with the exception of the BBQ area located outside of the south building. 23. DAY CARE CENTER: Not to provide, for consideration, in or about the Premises, substitute parental or guardianship care or supervision to children not related to the Tenant by blood. 24. CLOTHES LINES: Not to install, erect or utilize exterior clothes lines on the Premises or grounds. 25. WINDOW SAFETIES: Not to remove, loose, or damage any of the window safeties that limit the opening space of the windows. 26. UNAUTHORIZED ENTRY: Not to enter any other tenant's apartment or bedroom without the consent of that tenant. 27. BUILDING EXTERIORS: Not to climb onto exterior walls or roof of the building. 28. ALCOHOL: Not to store or possess kegs, beer balls or other containers containing large quantities of alcoholic beverages. In addition, alcoholic beverages in open containers are prohibited in common areas of the Property. TENANT AGREES TO: 29. GARBAGE & RUBBISH: Place Tenant's garbage and rubbish for disposal only in the dumpsters located in the north and south parking lots, and to dispose from the Premises all rubbish, garbage and other organic and flammable waste in a clean and sanitary manner. 30. CONDITION OF PREMISES: Keep the bedroom and apartment in a neat, clean, good and sanitary condition. Tenant further agrees to keep a minimum temperature of at least 55 degrees Fahrenheit at all times within the apartment in order to prevent damage to the building and its systems. 31. DRAPERIES: Only use draperies and window shades provided by Landlord and which present a white exterior coloration. 32. LOCK-OUT: Landlord or staff will provide lockout service ONLY if available on weekdays from 8 am 5 pm. Tenant shall be obligated to call a locksmith at Tenant s expense if Tenant requires assistance in gaining entry to the Premises on weekends and holidays. 33. SMOKING: Smoking is prohibited in all areas of the building including individual apartments and individual bedrooms. Tenant pays all associated cleaning, repair, or replacement costs for any damage caused due to smoking.
34. BICYCLES: Only store bicycles in approved bicycle storage locations on the Property, including in Tenant s bedroom, and not in any hallways or other common areas of the Property. 35. SNOW REMOVAL: Landlord and staff will provide snow removal on sidewalks and all exterior common areas except for shoveling around or behind vehicles parked on premises during parking lot plowing. Snow removal occurs when snow depth reaches a minimum of 2. Snow removal and Parking lot plowing will occur on a rolling schedule depending on storm projections and snowfall rate. Landlord is not required to notify tenants of parking lot plowing. Tenants are responsible for tracking current weather and preparing accordingly.
Burlington Fire Department Office of the City Fire Marshal 132 North Avenue, Burlington Vermont 05401 (802) 864-5577 Fax (802)658-7665 Burlingtonfire.net TAMPERING WITH FIRE SAFETY EQUIPMENT Fire Suppression Systems and Smoke and Carbon Monoxide alarms are the best safety features you can install to protect yourself, your family and your home. In the event of a fire or CO emergency, a detector and a suppression system can save your life and those of your loved ones. The best way to prevent fatalities is by providing an early warning signal and then putting the fire out. Only a functioning system can protect you. Sprinkler systems, Smoke & CO alarms need to be properly installed, maintained and in a ready condition at all times. Never disable an alarm by "borrowing" its battery for another use. Following the manufacturer's instructions, test all your smoke detectors monthly and install new batteries at least once a year. Fire suppression systems and commercial fire alarm systems must be inspected by a licensed contractor annually. If your alarm is chirping this is a low battery warning, replace the battery immediately. If your alarm has a lot of false alarms please contact your Management Office Immediately. Clean your smoke detectors using a vacuum cleaner or caned air without removing the detector's cover. Never paint a smoke detector. Never obstruct a sprinkler head. Never hang anything on a sprinkler pipe. REQUIREMENTS OF THE CODE OF ORDINANCES OF THE CITY OF BURLINGTON Tampering with or Disabling Fire Safety Equipment. No person shall render any portable or fixed fireextinguishing system or device or any fire warning system inoperative or inaccessible. [NFPA 1-10.8.1 ] Tampering with or disabling fire safety equipment is a criminal offense punishable by a fine of $500 and imprisonment for up to one year. [Burlington Code of Ordinances, section 13-20] Use and maintenance of a dwelling unit (a) The tenant shall not create or contribute to the noncompliance of the dwelling unit with applicable provisions of building, housing and health regulations. [Title 9: Chapter 137: 4456. Tenant obligations] This sheet is designed to promote fire prevention, code compliance and to enhance the public safety of the residents of Burlington, Vermont. This sheet provides a detailed overview of one common issue and is not an all-inclusive list of state laws, municipal ordinances or additional code requirements that may apply. For additional information or details you should contact the Burlington Fire Department, Office of the Fire Marshal at 864-5577. This sheet was developed as an educational resource with information provided from the National Fire Protection Association (NFPA) and the Vermont Division of Fire Safety.