Property Information 6 A 1 B 1 C 2 D Legal Description Lot 2 Deposited Plan 83332 as comprised in the Certificate of Title CB48A/987 Rates $2,855.26 Capital Valuation As at August 2016 $500,000 (LV $195,000 IV $305,000) Land Area House Area CERA LAND CLASSIFICATION 225m± (approximately) 154m± (approximately) TC2 LOCAL AUTHORITY Christchurch City Council LAND ZONING Residential Medium Density Chattels Blinds, Drapes, Curtains, Fixed Floor Coverings, Light Fittings, Heat Pump, Stove bayleys.co.nz/555260 Riccarton 11A George Street For Sale Angela Webb 027 349 1997 angela.webb@bayleys.co.nz George Phillips 021 163 3838 george.phillips@bayleys.co.nz WHALAN AND PARTNERS LTD, BAYLEYS, LICENSED UNDER THE REA ACT 2008 Student Rental The contents of this document do not form part of any contract. This document has been compiled using information provided by third parties, and Bayleys accepts no responsibility for its accuracy or completeness. In all cases, interested parties should conduct their own verification of the information in this document, as well as their own investigation and analysis of the property described in it. All parties are urged to take legal advice before entering into any contract or agreement in relation to the property described herein. bayleys.co.nz
This six bedroom townhouse is superbly positioned on the quiet George Street, only five minutes walk to Riccarton Mall, 1.5km from University of Canterbury and positioned approximately half way between the main thoroughfare of Riccarton Road and Blenheim Road. A newly signed lease is now in place for the 2018 student year at $780 per week, from 1 Feb 2018 till 31st January 2019. Currently rented by the room till February. The townhouse features six bedrooms, open plan kitchen dining and living area, two toilets, one bathroom a double garage and is located on a 225m² low maintenance freehold title. Built in the 1990s it features aluminium joinery a large heat pump and insulation. The vendor has too many commitments and has taken their eye off the ball with this property, it is a great opportunity for an investor to pick up a practically vacant property and turn it into a cash flow machine. EQC AND INSURANCE DETAILS EQC CLAIM NO. EQC CLAIM PRIVATE INSURER POLICY NUMBER CLM/2011/161878 Settled Vero Insurance FRP4755481 bayleys.co.nz
This information Memorandum, title or other supplementary property information (the Information ) has been prepared by Whalan and Partners Limited, trading as Bayleys ( Bayleys ) as agent for the Vendor. The Information contains information that is publicly available and/or sourced from third parties and capable of independent verification. It has been prepared solely to assist interested parties in deciding whether to further their interest in the Property and Whalan and Partners Limited is acting as a conduit and merely passing this information over. Prospective purchasers must not confine themselves to the contents of the Information but should, in conjunction with their professional advisors, make their own evaluation of the Property and conduct their own investigation, analysis and verification of the data contained in the Information and otherwise concerning the Property. Such evaluation should extend to and include whether there has been a change in the affairs or prospects of the Property since the date of the Information or since the date as at which any information contained in the Information is expressed to be applicable. Bayleys and the Vendor have not verified any of the detail contained in the Information and Bayleys and the Vendor make no representation or warranty as to the accuracy or completeness of the information and neither Bayleys nor the Vendor accept and/or shall have any liability whatsoever for the accuracy of any part of the information including any liability for any statements, opinions, information or matters (expressed or implied) arising out of, contained in or derived from the Information, or any omissions from, or failure to correct any information, or any other written or oral communications transmitted to any recipient of the Information in relation to the Property.
CERA has been disestablished The Canterbury Earthquake Recovery Authority (CERA) was disestablished on 18 April 2016 as the Government transitions from leading the recovery, to establishing long-term, locally-led recovery and regeneration arrangements. This website has been retained for the purposes of hosting My Property (https://cera.govt.nz/my-property), which provides details of land status and related information. For the details of the agencies to contact for information and assistance, and an archive of CERA related documents, please visit cera.dpmc.govt.nz (http://cera.dpmc.govt.nz/). 11A GEORGE STREET RICCARTON 8041 Green Zone, Technical Category 2, yellow Land status (/my-property?address=11a%20george%20street%20riccarton&address_id=8318099&quicktabs_my_property=0#quicktabs-my_property) Land classified as green means that homes are suitable for repair and rebuild. Key points to note Land generally suitable for houses to be repaired or rebuilt; Property owners should talk directly with their insurer or EQC about repairs; Property owners no longer have to wait for the results of any area-wide land assessment reports by EQC or their engineering consultants Tonkin & Taylor; There will be some isolated exceptions where geotechnical assessments will be required due to major land damage; Repair and rebuilding work should take into consideration the risk of ongoing aftershocks, so some finishing tasks such as brick and driveway concrete laying should be delayed until that risk decreases. What does Technical Category 2 (TC2, yellow) mean? Some properties in the green zone have experienced liquefaction-related land damage and considerable settlement during the sequence of Canterbury earthquakes. While land in the green zone is still generally considered suitable for residential construction, houses in some areas will need more robust foundations or site foundation design where foundation repairs or rebuilding are required. Technical Category 2 (TC2, yellow) means that minor to moderate land damage from liquefaction is possible in future significant earthquakes. You can use standard timber piled foundations for houses with lightweight cladding and roofing and suspended timber floors or enhanced concrete foundations. Detailed information about foundation requirements is available on the Ministry of Business, Innovation and Employment (MBIE) website (http://www.building.govt.nz/building-code-compliance/canterbury-rebuild/). The above zoning information is correct to the best of our knowledge at the time of publishing.
Property Information Property address 11A GEORGE STREET, RICCARTON, CHRISTCHURCH Legal description Lot 2 DP 83332 Property area (hectares) 0.0225 Valuation number 22110 21002 Differential category Residential Rating valuation as valued on 1/8/2016 (these values will be used to calculate rates from 1 July 2017 until 30 June 2020) Land value $195,000 + Value of improvements $305,000 = Capital value $500,000 Rates information Rate account number 73107786 Current rating year 2017/2018 Current year rates instalments Instalment 1: $713.75 Instalment 2: $713.75 Instalment 3: $713.75 Instalment 4: $714.01 Current year's rates $2,855.26 Up-to-date valuations: Amended valuations, as a result of new improvements to a property or settled objections, may not show on our website for up to 3 weeks.
Land Zoning
Insurance Information Situation: 11a George Street, Riccarton (tenanted) Year: 1992 Cover Type: Replacement Sum Insured: $396,979 Excess: $400.00 Insurer: Vero Insurance NZ (PGG AON FARM policy) Vero Account No: FRP 4755481 Broker: AON North Canterbury AON Client No: WRA 04MWK
Dear Sir/Madam Thank you for submitting your property enquiry in regards to our Listed Land Use Register (LLUR) which holds information about sites that have been used, or are currently used for activities which have the potential to have caused contamination. The LLUR statement provided indicates the location of the land parcel(s) you enquired about and provides information regarding any LLUR sites within a radius specified in the statement of this land. Please note that if a property is not currently entered on the LLUR, it does not mean that an activity with the potential to cause contamination has never occurred, or is not currently occurring there. The LLUR is not complete, and new sites are regularly being added as we receive information and conduct our own investigations into current and historic land uses. The LLUR only contains information held by Environment Canterbury in relation to contaminated or potentially contaminated land; other information relevant to potential contamination may be held in other files (for example consent and enforcement files). If your enquiry relates to a farm property, please note that many current and past activities undertaken on farms may not be listed on the LLUR. Activities such as the storage, formulation and disposal of pesticides, offal pits, foot rot troughs, animal dips and underground or above ground fuel tanks have the potential to cause contamination. Please contact and Environment Canterbury Contaminated Sites Officer if you wish to discuss the contents of the LLUR statement, or if you require additional information. For any other information regarding this land please contact Environment Canterbury Customer Services. Yours sincerely Contaminated Sites Team
Property Statement from the Listed Land Use Register Visit www.ecan.govt.nz/hail for more information about land uses. Customer Services P. 03 353 9007 or 0800 324 636 PO Box 345 Christchurch 8140 P. 03 365 3828 F. 03 365 3194 E. ecinfo@ecan.govt.nz www.ecan.govt.nz Date: 01 August 2017 Land Parcels: Lot 2 DP 83332 Valuation No(s): 2211021002 Area of Enquiry Sites intersecting area of enquiry Investigations intersecting area of enquiry The information presented in this map is specific to the property you have selected. Information on nearby properties may not be shown on this map, even if the property is visible. Summary of sites: There are no sites associated with the area of enquiry. Information held about the sites on the Listed Land Use Register There are no sites associated with the area of enquiry. Information held about other investigations on the Listed Land Use Register For further information from Environment Canterbury, contact Customer Services and refer to enquiry number ENQ172535. Our Ref: ENQ172535 Produced by: LLUR Public 1/08/2017 1:47:36 p.m. Page 1 of 2
Disclaimer: The enclosed information is derived from Environment Canterbury s Listed Land Use Register and is made available to you under the Local Government Official Information and Meetings Act 1987 and Environment Canterbury s Contaminated Land Information Management Strategy (ECan 2009). The information contained in this report reflects the current records held by Environment Canterbury regarding the activities undertaken on the site, its possible contamination and based on that information, the categorisation of the site. Environment Canterbury has not verified the accuracy or completeness of this information. It is released only as a copy of Environment Canterbury's records and is not intended to provide a full, complete or totally accurate assessment of the site. It is provided on the basis that Environment Canterbury makes no warranty or representation regarding the reliability, accuracy or completeness of the information provided or the level of contamination (if any) at the relevant site or that the site is suitable or otherwise for any particular purpose. Environment Canterbury accepts no responsibility for any loss, cost, damage or expense any person may incur as a result of the use, reference to or reliance on the information contained in this report. Any person receiving and using this information is bound by the provisions of the Privacy Act 1993. Our Ref: ENQ172535 Produced by: LLUR Public 1/08/2017 1:47:36 p.m. Page 2 of 2
What is the Listed Land Use Register (LLUR)? The LLUR is a database that Environment Canterbury uses to manage information about land that is, or has been, associated with the use, storage or disposal of hazardous substances. Why do we need the LLUR? Some activities and industries are hazardous and can potentially contaminate land or water. We need the LLUR to help us manage information about land which could pose a risk to your health and the environment because of its current or former land use. Listed Land Use Register Section 30 of the Resource Management Act (RMA, 1991) requires Environment Canterbury to investigate, identify and monitor contaminated land. To do this we follow national guidelines and use the LLUR to help us manage the information. The information we collect also helps your local district or city council to fulfil its functions under the RMA. One of these is implementing the National Environmental Standard (NES) for Assessing and Managing Contaminants in Soil, which came into effect on 1 January 2012. For information on the NES, contact your city or district council. What you need to know How does Environment Canterbury identify sites to be included on the LLUR? We identify sites to be included on the LLUR based on a list of land uses produced by the Ministry for the Environment (MfE). This is called the Hazardous Activities and Industries List (HAIL) 1. The HAIL has 53 different activities, and includes land uses such as fuel storage sites, orchards, timber treatment yards, landfills, sheep dips and any other activities where hazardous substances could cause land and water contamination. We have two main ways of identifying HAIL sites: We are actively identifying sites in each district using historic records and aerial photographs. This project started in 2008 and is ongoing. We also receive information from other sources, such as environmental site investigation reports submitted to us as a requirement of the Regional Plan, and in resource consent applications. 1 The Hazardous Activities and Industries List (HAIL) can be downloaded from MfE s website www.mfe.govt.nz, keyword search HAIL How does Environment Canterbury classify sites on the LLUR? Where we have identified a HAIL land use, we review all the available information, which may include investigation reports if we have them. We then assign the site a category on the LLUR. The category is intended to best describe what we know about the land use and potential contamination at the site and is signed off by a senior staff member. Please refer to the Site Categories and Definitions factsheet for further information. What does Environment Canterbury do with the information on the LLUR? The LLUR is available online at www.llur.ecan.govt.nz. We mainly receive enquiries from potential property buyers and environmental consultants or engineers working on sites. An inquirer would typically receive a summary of any information we hold, including the category assigned to the site and a list of any investigation reports. We may also use the information to prioritise sites for further investigation, remediation and management, to aid with planning, and to help assess resource consent applications. These are some of our other responsibilities under the RMA. Everything is connected If you are conducting an environmental investigation or removing an underground storage tank at your property, you will need to comply with the rules in the Regional Plan and send us a copy of the report. This means we can keep our records accurate and up-to-date, and we can assign your property an appropriate category on the LLUR. To find out more, visit www.ecan.govt.nz/hail.
My land is on the LLUR what should I do now? IMPORTANT! Just because your property has a land use that is deemed hazardous or is on the LLUR, it doesn t necessarily mean it s contaminated. The only way to know if land is contaminated is by carrying out a detailed site investigation, which involves collecting and testing soil samples. IMPORTANT! The LLUR is an online database which we are continually updating. A property may not currently be registered on the LLUR, but this does not necessarily mean that it hasn t had a HAIL use in the past. Sheep dipping (ABOVE) and gas works (TOP) are among the former land uses that have been identified as potentially hazardous. (Photo above by Wheeler & Son in 1987, courtesy of Canterbury Museum.) You do not need to do anything if your land is on the LLUR and you have no plans to alter it in any way. It is important that you let a tenant or buyer know your land is on the Listed Land Use Register if you intend to rent or sell your property. If you are not sure what you need to tell the other party, you should seek legal advice. You may choose to have your property further investigated for your own peace of mind, or because you want to do one of the activities covered by the National Environmental Standard for Assessing and Managing Contaminants in Soil. Your district or city council will provide further information. If you wish to engage a suitably qualified experienced practitioner to undertake a detailed site investigation, there are criteria for choosing a practitioner on www.ecan.govt.nz/hail. I think my site category is incorrect how can I change it? If you have an environmental investigation undertaken at your site, you must send us the report and we will review the LLUR category based on the information you provide. Similarly, if you have information that clearly shows your site has not been associated with HAIL activities (eg. a preliminary site investigation), or if other HAIL activities have occurred which we have not listed, we need to know about it so that our records are accurate. If we have incorrectly identified that a HAIL activity has occurred at a site, it will be not be removed from the LLUR but categorised as Verified Non-HAIL. This helps us to ensure that the same site is not re-identified in the future. Contact us Property owners have the right to look at all the information Environment Canterbury holds about their properties. It is free to check the information on the LLUR, online at www.llur.ecan.govt.nz. If you don t have access to the internet, you can enquire about a specific site by phoning us on (03) 353 9007 or toll free on 0800 EC INFO (32 4636) during business hours. Contact Environment Canterbury: Email: ecinfo@ecan.govt.nz Phone: Calling from Christchurch: (03) 353 9007 Calling from any other area: 0800 EC INFO (32 4636) Everything is connected Promoting quality of life through balanced resource management. www.ecan.govt.nz E13/101
Listed Land Use Register Site categories and definitions When Environment Canterbury identifies a Hazardous Activities and Industries List (HAIL) land use, we review the available information and assign the site a category on the Listed Land Use Register. The category is intended to best describe what we know about the land use. If a site is categorised as Unverified it means it has been reported or identified as one that appears on the HAIL, but the land use has not been confirmed with the property owner. If the land use has been confirmed but analytical information from the collection of samples is not available, and the presence or absence of contamination has therefore not been determined, the site is registered as: Not investigated: A site whose past or present use has been reported and verified as one that appears on the HAIL. The site has not been investigated, which might typically include sampling and analysis of site soil, water and/or ambient air, and assessment of the associated analytical data. There is insufficient information to characterise any risks to human health or the environment from those activities undertaken on the site. Contamination may have occurred, but should not be assumed to have occurred. If analytical information from the collection of samples is available, the site can be registered in one of six ways: At or below background concentrations: The site has been investigated or remediated. The investigation or post remediation validation results confirm there are no hazardous substances above local background concentrations other than those that occur naturally in the area. The investigation or validation sampling has been sufficiently detailed to characterise the site. Below guideline values for: The site has been investigated. Results show that there are hazardous substances present at the site but indicate that any adverse effects or risks to people and/or the environment are considered to be so low as to be acceptable. The site may have been remediated to reduce contamination to this level, and samples taken after remediation confirm this.
Managed for: The site has been investigated. Results show that there are hazardous substances present at the site in concentrations that have the potential to cause adverse effects or risks to people and/or the environment. However, those risks are considered managed because: the nature of the use of the site prevents human and/or ecological exposure to the risks; and/or the land has been altered in some way and/or restrictions have been placed on the way it is used which prevent human and/or ecological exposure to the risks. Partially investigated: The site has been partially investigated. Results: demonstrate there are hazardous substances present at the site; however, there is insufficient information to quantify any adverse effects or risks to people or the environment; or do not adequately verify the presence or absence of contamination associated with all HAIL activities that are and/or have been undertaken on the site. Significant adverse environmental effects: The site has been investigated. Results show that sediment, groundwater or surface water contains hazardous substances that: have significant adverse effects on the environment; or are reasonably likely to have significant adverse effects on the environment. Contaminated: The site has been investigated. Results show that the land has a hazardous substance in or on it that: has significant adverse effects on human health and/or the environment; and/or is reasonably likely to have significant adverse effects on human health and/or the environment. If a site has been included incorrectly on the Listed Land Use Register as having a HAIL, it will not be removed but will be registered as: Verified non-hail: Information shows that this site has never been associated with any of the specific activities or industries on the HAIL. Please contact Environment Canterbury for further information: (03) 353 9007 or toll free on 0800 EC INFO (32 4636) email ecinfo@ecan.govt.nz E13/102
New Zealand Residential Property Sale and Purchase Agreement Guide This guide has been prepared and approved by the Real Estate Agents Authority
RESIDENTIAL PROPERTY SALE AND PURCHASE AGREEMENTS GUIDE Important things to know: 1. 2. 3. 4. 5. 6. A sale and purchase agreement is a legally binding contract. The real estate agent is working for the seller of the property, but must treat the buyer fairly. You need to understand the difference between a conditional and an unconditional agreement. You can negotiate the conditions you require in a sale and purchase agreement. Make sure you read and understand the sale and purchase agreement before signing it. It is recommended that you get your lawyer to check the sale and purchase agreement before you sign it.
Introduction Buying or selling a home is one of the biggest financial commitments you will ever make. There are several relatively complicated stages to negotiate and there are a number of things to look out for. When you are buying or selling residential property you should always have a written sale and purchase agreement. This is the legal document that forms the contract between the buyer and the seller. This guide provides information about sale and purchase agreements, tells you where you can get more information, what to expect from a real estate agent 1 and what to do if there is a problem. This guide only relates to the sale of residential property. This guide is just that guidance. You should not rely on it for legal advice. It s been prepared by the Real Estate Agents Authority (REAA), a Crown entity established by the Real Estate Agents Act 2008. This is a guide to the sale and purchase agreement that you will be asked to sign if you wish to buy or sell residential property. 1 Real estate agent or agent are general terms that refer to an agent, branch manager or salesperson. www.reaa.govt.nz 0800 for REAA (0800 367 7322) 1
RESIDENTIAL PROPERTY SALE AND PURCHASE AGREEMENTS GUIDE Whether you are a buyer or a seller, the agent must provide you with a copy of this guide before you sign a sale and purchase agreement, and ask you for written acknowledgement that you have received it. If you require more information, you can consult your lawyer. Information is also available on the REAA s website: www.reaa.govt.nz. Why do I need a sale and purchase agreement? A sale and purchase agreement provides certainty to both the buyer and the seller as it sets out in writing all the agreed terms and conditions. It is a legally binding contract. Can I negotiate? The seller and buyer can negotiate, through the agent, on price and conditions until they both reach agreement. Important things to know: You should have a written sale and purchase agreement. Always read the sale and purchase agreement before signing it. Have your lawyer check the sale and purchase agreement before you sign it. Both the buyer and seller can negotiate changes to the price and conditions. A sale and purchase agreement is a legally binding contract. 2
The sale and purchase agreement Your agent will probably use the Auckland District Law Society and Real Estate Institute of New Zealand form (the ADLS form). Your sale and purchase agreement should include the following: The name(s) of the seller(s) and buyer(s). The address of the property. The type of title (freehold, leasehold etc.). The chattels that are to be sold with the property (e.g. whiteware, drapes, television aerial etc.). The price. The rate of interest that the buyer must pay on any overdue payments. Any deposit that the buyer must pay. Any conditions the buyer wants fulfilled before the contract is agreed. The date on which the agreement will become unconditional if there are conditions. The settlement date (the date the buyer pays the remainder of the amount for the property, usually the day when the buyer can move into the property). 3
RESIDENTIAL PROPERTY SALE AND PURCHASE AGREEMENTS GUIDE Conditions in the document The buyer will usually want to have some or all of the following conditions fulfilled before the contract is agreed: Title search this is done by the buyer s lawyer to check who the legal owner of the property is and to see if anyone else has any claim over the property. Finance this refers to the buyer arranging payment, normally a loan, by a specified date. Valuation report normally required by a lender, this report is an estimate of the property s worth on the current market. Land Information Memorandum (LIM) report provided by the local council, this report provides information on things such as rates, building permits and consents, drainage and planning. Building inspection report these help determine how sound the building is and what might need to be repaired. Engineer s report similar to the above but more focused on the section and structure of the property. Sale of another home the buyer may need to sell their home in order to buy another. General or standard clauses A sale and purchase agreement also includes clauses that set out general obligations and conditions. It helps to understand what these mean as you will need to comply with them. Examples may include: Access rights what access the buyer can have to inspect the property before settlement. Default by buyer the buyer may have to compensate the seller e.g. interest payments. Default by the seller the seller may have to compensate the buyer e.g. accommodation costs. Insurance makes sure the property remains insured until the settlement date and outlining what will happen if any damage does occur. Your lawyer will explain these clauses. 4
When does the buyer pay the deposit and the full amount? When the seller and buyer have agreed on all aspects of the sale and purchase agreement, any deposit is usually paid to the real estate agent by the buyer. This money is initially held in the agent s trust account. The agent usually takes their commission from the deposit when the contract becomes unconditional. This is agreed between the seller and the agent as set out in the agency agreement 2. The seller should make sure that the deposit is large enough to cover the agent s commission. The buyer pays the remainder of the amount for the property on the day of settlement, usually through their lawyer. The settlement day is usually the date when the buyer can move into the property. Before the sale and purchase agreement becomes unconditional and if the sale doesn t go ahead because some of the conditions haven t been met, the buyer may be entitled to have the deposit refunded in full. However, once the offer becomes unconditional you won t be able to get your deposit back if you change your mind for any reason. What is the difference between a conditional and an unconditional agreement? Conditional refers to the sale and purchase agreement having a set of conditions that are to be met, such as the buyer s current house being sold, a building inspection being carried out, or finance being secured. Unconditional refers to when all conditions in the sale and purchase agreement have been met and the transaction is ready to proceed to a change of ownership. 2 Refer to the Real Estate Agents Authority s New Zealand Residential Property Agency Agreement Guide. 5
RESIDENTIAL PROPERTY SALE AND PURCHASE AGREEMENTS GUIDE Can I cancel the agreement if I change my mind? You cannot cancel a sale and purchase agreement just because you have had second thoughts about buying or selling the property concerned. In general, once you have signed a sale and purchase agreement and the conditions set out in it have been met, you will have to go ahead with the sale/purchase of the property. What can I expect from an agent? The agent works for and is paid by the seller. The agent must therefore carry out the seller s instructions (as set out in the agency agreement) and act in the interests of the seller. Agents also have clear responsibilities to buyers even though they are representing the seller. When you are buying a property, ask the agent questions. Be specific about what you want to know. All agents are bound by the Code of Professional Conduct and Client Care, issued by the REAA. Under the Code, agents have to deal fairly and honestly with all parties. 6
A copy of the Code of Professional Conduct and Client Care is available from www.reaa.govt.nz or by calling 0800 for REAA (0800 367 7322). What if my agent or someone related to them wants to buy the property? If your agent, or anyone related to them, wants to buy your property, they must get your written consent to do this. More information on this situation can be found in the Conflict of Interest Information Sheet, available from www.reaa.govt.nz or by calling 0800 for REAA (0800 367 7322). It is important to consult your lawyer throughout the buying and selling process. 7
RESIDENTIAL PROPERTY SALE AND PURCHASE AGREEMENTS GUIDE Who pays the agent? Real estate agents in New Zealand work on behalf of sellers and it is the sellers who pay the agents. An agent who is marketing a property on behalf of a seller cannot ask a buyer to pay for their services. The agent is acting for the seller and does not have the same duty to a buyer as they do to the seller. What is a buyers agent? Buyers agents are common in some other countries. They are agents who are employed by buyers to locate properties and sometimes to negotiate purchases on the buyer s behalf. If you employ a buyers agent you should still have a written agency agreement and will have to pay for their services. More information on buyers agents can be found in the Buyers Agent Information Sheet, available from www.reaa.govt.nz or by calling 0800 for REAA (0800 367 7322). 8
What if there s a problem? If you are concerned about the behaviour of an agent, you should discuss any concerns you have with the agent or their manager. Agents are required to have inhouse complaints resolution procedures. If this does not work or if you do not wish to go through this process, you can contact the REAA. The REAA has a number of ways it can help with your concerns. This includes sending the agent a compliance advice letter, arranging alternative dispute resolution or processing the matter as a complaint. When you contact the REAA they will help you identify the best way of dealing with your concern. More information on how the REAA can help you can be found at www.reaa.govt.nz or by calling 0800 for REAA (0800 367 7322). You can get more information from... There are several places you can go for help and advice including: The Real Estate Agents Authority (REAA) at www.reaa.govt.nz or call 0800 for REAA (0800 367 7322). The REAA can provide information and assistance on a wide range of issues and is responsible for dealing with concerns about real estate agents. Your lawyer. Community Law Centres www.communitylaw.org.nz. Citizens Advice Bureau www.cab.org.nz. Ministry of Consumer Affairs www.consumeraffairs.govt.nz. NZ Law Society Property Section www.propertylawyers.org.nz. Consumer Build www.consumerbuild.org.nz. 9
The Real Estate Agents Authority (REAA) was established by the New Zealand government to ensure high professional standards in the real estate industry and to promote increased protection for people who are buying or selling property. Contact us if you need more information or have a problem with an agent. www.reaa.govt.nz info@reaa.govt.nz @reaanz 0800 for REAA (0800 367 7322) or (04) 471 8930 Scan to find out more about buying and selling property. To the best of the Real Estate Agents Authority s knowledge, the information in this guide is accurate at the date shown below. However, the requirements on which this information is based can change at any time and the most up-to-date information is available at www.reaa. govt.nz [Version 1.2 12 February 2014].