HIGHPOINT HURSTVILLE The Highpoint Hurstville development is being delivered in stages and will compromise 448 apartments and retail tenancies within three buildings (Ruby, Pearl and Emerald). Building Completion Dates Building A (Pearl) February/March 2016 Building B (Ruby) March/April 2016 Building C (Emerald) February/March 2016 Information Night Timeline of Important Steps leading up to Settlement Valuation Inspection Building Completion Pre Settlement Inspection Settlement Notice 1-2 months prior to building completion Refer above dates Notice issued, inspection to occur within 12 business days Notice issued following issue of building occupation certificate and registration of strata plan Settlement Within 10 business days of issue of Settlement Notice (or longer subject to individual contract terms) Key Collection By appointment after settlement HEAD OFFICE P 61 2 9356 1000 E info@toga.com.au SALES & LEASING P 61 2 8705 8490 E property@toga.com.au
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Settlement Information Evening A Settlement Information Evening is scheduled to be held on Wednesday 2nd December to present the information contained in this document and provide the opportunity for purchasers to ask any questions relating to the upcoming settlement of their apartment. An invitation will be sent in mid-november with further details of the evening. Valuer Information Memorandum and Valuation Process TOGA has prepared a Valuation Information Memorandum (Valuer IM) for the purpose of assisting you to secure your finance (if required) for the settlement of your apartment. The Valuer IM provides relevant information about the development, including recent sales evidence, for your respective financiers and valuers. You will receive the Valuer IM by email around late November 2015 which can be then forwarded onto your valuer (if required). Valuer inspections can commence from the following dates for each building Building A (Pearl) Building B (Ruby) Building C (Emerald) January 2016 onwards February 2016 onwards January 2016 onwards Please note that purchasers are unable to attend the valuation inspections for their apartment. Purchasers will attend subsequent pre-settlement inspections as outlined in the following section of this information package. To organise a valuation inspection of your apartment or if you have not received the Valuer IM by 30 th November 2015, please contact the TOGA Sales & Leasing team on (+ 61 2 8705 8490). PAGE 03
Pre Settlement Inspection Process In early 2016 you will receive an email from TOGA requesting you to book in a pre settlement inspection of your apartment (the pre settlement notice). The pre settlement inspection will be conducted with a TOGA representative and will take approximately 30-45 minutes. The purpose of the pre settlement inspection is to inspect your apartment and note any apartment imperfections that may need rectification. These items will be rectified prior to the settlement of your apartment. It is important to note that only one (1) pre settlement inspection is permitted per apartment. Please note inspection appointments can only be arranged following issue of a pre settlement notice by TOGA. Points to note at your Pre Settlement Inspection Please wear flat closed shoes (no high heels, sandals or thongs permitted); No children under the age of 10 permitted; No sales agents, professional photographers or tenants permitted; No more than three people to attend the Pre Settlement Inspection; No pets permitted; and, Only authorised parties will be permitted. PAGE 04
Settlement Notices & Settlement As we are now approaching settlement, there are a number of items you need to prepare to ensure a smooth settlement. Once construction works are complete and following the pre settlement inspection, your solicitor will receive a Settlement Notice. Upon receipt of this notice you will be required to settle your sales contract within the stipulated notice period. You will need to undertake the following steps: Ensure you have funds in place, including finance (if required) from your preferred financier, to allow settlement to occur. This may include arranging access for a valuation prior to settlement (see Valuation Process page in this document); Your solicitor/conveyancer is available to attend settlement; and You have appropriate insurances in place, if necessary To ensure a streamlined and efficient settlement process, Settlement Notices will be issued in a staged manner. If you have not already done so, you are encouraged to appoint a solicitor or conveyancer to assist in the settlement of your purchase. Following receipt of the settlement notice, please ensure your solicitor/conveyancer and financier (if required) are able to attend settlement. Once your apartment has successfully settled, you will be issued with an authority notice to collect keys to your new apartment. PAGE 05
Collection of Keys & Client Home Owner s Manual Security access swipe cards and apartment keys will be available for collection onsite once settlement has occurred and you have received the authority notice. At settlement your solicitor will be provided with a written authority notice allowing for release of the keys. Please ensure you present this authority notice to the Building Manager/TOGA Representative, as keys will not be released without it. The collection point will be within the Highpoint site with the exact details to be confirmed closer to the time. Collection of your keys will be possible by prior appointment with a TOGA Representative between Monday and Friday 9.00am to 4.00pm. Home Owner s Manual The Home Owner s Manual will be provided at the time you are handed the keys and security swipe cards to your new apartment. Included in the Manual are warranties, manuals for appliances and electrical items, full contact details of the building management team, building information and procedures for safe occupation of your apartment. PAGE 06
Building Management The Building Management team will assist you or your occupant to move into your apartment. The team have provided you with an integrated building management software interface called BuildingLink that will make this process easy and hassle free. The BuildingLink system will allow you to book your move in time and will also provide a platform to communicate between owners/residents and the Building Management team. Cambridge Management Services TOGA has appointed Cambridge Management Services as the Building Manager for an interim period up until the first Annual General Meeting (AGM) of the Owners Corporation. At the AGM, the Owners Corporation can agree to continue with Cambridge for a further period or appoint another Building Manager. The Building Manager s office is located onsite at Highpoint Hurstville. The Building Manger will be onsite from 8.00am to 5.00pm Monday to Friday and is available 24 hours for afterhours emergency contact. Outside of these onsite, appointments to see the Building Manager may be made by separate arrangement. Responsibility of the Building Manager The building manager will be responsible for many matters in relation to the building including: Direct onsite contact for all residential occupiers of Highpoint Hurstville; Control of key and access systems; Co-ordination of owners and residents moving in and out of the building; Supervising all contractors undertaking works on common property; Supervision of the By Laws and other rules relating to the building; Management and disposal of garbage and recycling; and Booking and management of the loading bay. PAGE 07
BuildingLink BuildingLink is a building management software interface that will enhance resident engagement and ensure that all assets are managed with a preventative approach. It will track occupant requests, allow residents to make move in/move out bookings, record issues, provide contractor management tools for the Building Manager and allow owner/resident communication. Further details of the BuildingLink System will be provided in the Home Owner s Manual. PAGE 08
Moving in to Your Apartment Before moving it is necessary to connect your electricity, gas and telephone service accounts and to familiarise yourself with your new building and understand your obligation as an occupant to look after the building and respect your neighbours. Setting up Your Services You should arrange to have your own accounts set up with your chosen service utilities providers. To ensure uninterrupted service, we recommend you contact your service providers within 7 days of settlement. As part of our TOGA Client Offering, we are offering you the services of Direct Connect who will assist you in the process of moving in and also organise connections to all your utilities services for your new apartment. Direct Connect Pty Ltd 15 Shierlaw Avenue Canterbury VIC 3126 Ph 1300 664 715 Fax 1300 664 185 Email Web info@directconnect.com.au www.directconnect.com.au Telephone/Data/Internet Each apartment has at least one telephone outlet depending on the apartment layout, connected to the National Broadband Network (NBN). These points are suitable for connecting telephones or data. You will need to contact your chosen internet service provider or telecommunication retailer to establish your telephone/data/internet account. PAGE 09
Cable TV Your building has been provided with cabling to receive Pay TV. Please contact your preferred Pay TV service provider for connection. Gas All apartments are provided with gas service, supplied to the kitchen. Each apartment has a separate gas meter, and requires an account to be opened in the occupant s name. Currently the service is being provided by Jemena. Please contact your preferred supplier to establish your account. Electricity Each apartment requires an account to be opened in the occupant s name. Currently, the service is being provided by Origin Energy although the occupant will be required to open their own account. Each apartment has its own electricity meter for individual billing. Please contact your preferred supplier to establish your account. Water The Sydney Water account for cold water usage will be transferred into your name at the time of settlement. Cold water usage is billed to the building and is then split amongst the individual apartments and invoiced in accordance with the unit entitlements of each property. PAGE 10
Moving in and Loading Bay Moving in has to be booked prior with the Building Manager. Appointments for delivery of furniture, removalists etc. need to be made with the Building Manager to ensure the lift can be locked off for your use, lift protection installed and the loading bay booked. This process is outlined in the Home Owner s Manual, which you will receive at Settlement. The Building Manager will request a $400.00 bond to cover any damages made to the common areas when moving into your apartment. The bond will be returned if no damage has been caused to common property. Initial Occupancy and Booking Your Time During the initial occupancy stage there will be limited move ins allowed per day between 7.00am to 8.00pm Monday to Friday. All occupants and/or tenants must ensure that the allocated times are adhered to and move in contractors allocate sufficient resources to finish the move within the allocated time, so as to not inconvenience other parties. Move ins not booked with the Building Manager will not be permitted. BuildingLink can be used for online bookings, or alternatively contact the Building Manager directly PAGE 11
Strata Management TOGA has appointed Bright & Duggan as the Strata Managers to administer the building management and strata scheme up until the first annual general meeting (AGM) of the Owner s Corporation. At AGM the Owner s Corporation can agree to appoint Bright & Duggan for a further period or appoint another manager. The contact details for Bright & Duggan are: Bright & Duggan Pty Ltd Level 1, 37-43 Alexander Street Crows Nest NSW 2065 Phone (02) 9902 7100 or (02) 9438 3133 Email general@bright-duggan.com.au or customercare@bright-duggan.com.au Bright & Duggan has a specialist client services department that can answer queries with regard to levies and accounts, asset maintenance, WH&S, fire compliance and insurance. PAGE 12
Post Moving - The Warranty Period & TOGA Policy Apartment Warranty With any new home there will be some items that need adjustment or correction. Included in your sales contract is a 90 day warranty period. This period entitles you to notify TOGA of imperfections pertaining to workmanship, faults and materials. To ensure these items are addressed in a systematic manner, we ask that you please refer to the Highpoint Hurstville Defect Rectification Procedure (which will be outlined in the Home Owner s Manual), or log these through Building Link. If you have any queries in relation to this process please contact the TOGA Sales and Leasing team on (+61 2) 8705 8490. Change of Address Contact Australia Post to cancel and redirect your mail on 13 76 78. Your mail box can be found within the entry foyer to your building. You will be provided with a key to the mail box in your settlement package. PAGE 13
TOGA Sales & Leasing TOGA Sales and Leasing is the newest offering by TOGA, created to provide clients with a fully integrated property service and a property management solution from new purchase, leasing and property management through to the resale of your property. Our new offering is specifically tailored to our valued apartment owners, investors, landlords and tenants, with an emphasis on professional standards and the highest level of customer service. Your TOGA Sales and Leasing services includes: Residential Resales; Project Sales & Marketing; Residential Leasing; Property Management; Client Relationship Management; and TOGA Care TOGA Sales & Leasing are here to help you buy, sell, lease, manage and grow your property. VIP Offering As a TOGA Client, we consider you as part of our TOGA family. In additional to other future VIP offerings, you will be provided with exclusive opportunities to purchase an apartment in our future developments prior to release at the public launch. We look forward to talking to servicing you in the near future. Feel free to contact the TOGA Sales and Leasing team on the contacts provided below: Email property@toga.com.au Phone (+ 61 2) 8705 8490. PAGE 14
Frequently Asked uestions Pets can I have a cat or dog in my apartment? Pets are allowed to be kept within your apartment however some rules and regulations must be followed so that other residents of Highpoint Hurstville are not disturbed. Window Coverings what window coverings can I install? For a consistent external appearance, curtains or blinds are required to have a backing of white/off white in colour, as noted in the By-Laws Move in Bond do I have to pay a move in bond and if yes how much? The Building Manager will request a $400 bond to cover any damage made to the common property when moving into your apartment. Settlement Extension What happens if I cannot settle my apartment within the contract period and need an extension? You will need to settle by the specified period in your sales contract. For any variation, please seek advice from your solicitor/conveyancer. Visitors Car Spots where can my visitors park if they come and visit me? There are visitor car spots allocated within the basement of the building. Who will let me know the date of settlement? Settlement notices will be issued via your solicitor/conveyancer. Can I have more than one pre settlement inspection? The sales contract only allows one inspection per apartment, bookings are essential. All owners will be contacted to arrange a mutually suitable time. If I want to rent out my apartment, who should I speak to? Speak directly to one of our TOGA Sales & Leasing team members who will allocate preapproved applicants to your apartment and manage the apartment for you. Please contact TOGA Sales & Leasing on + 61 2 8705 8490 or property@toga.com.au. PAGE 15