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San Francisco Housing Authority (SFHA) Rent Collection Analysis November 2014 Presented to Resident Services, Operations and Personnel (RSOP) Committee December 9, 2014

Table of Contents Rent Collection Summary 3 4 FY 2015 Rent Collection 5 Household Payments by Property November 2014 6 14 Day Notices November 2014 and FY15 7 8 Payments by Date November 2014 9 FY 2015 Collection Ranges by AMP 10 Outstanding Balance Summary 11 Repayment Agreements Balance as of November 30, 2014 12 Delinquent Tenants as of November 30, 2014 13 14 Blocked Tenants as of November 30, 2014 15 Appendix Data By AMP 16 19

Rent Collection Summary Key Takeaways Key Takeaways 90.35% of rent charged was collected for November 2014, while 91.85% of rent was collected during fiscal year (FY) 2015 2,381 current tenants with a delinquent balance totaling $6,471,458 as of 11/30/2014 881 ex-tenants with a delinquent balance of $2,802,453; this balance will require different collection procedures, such as use of collection agencies 778 repayment agreements with balance of $1,568,756 119 legally blocked tenants with balance of $688,834 * Note that amounts paid on repayment agreements are included in the rent collected, but not the rent charged. 3

Rent Collection Summary Rent Collection* Summary FY 2015 Total Regular Rent Charges $3,082,364 Total Rent Collections* FY 2015 $2,831,062 Collection Percentage FY 2015 91.85% Month Summary: November 2014 Regular Rent Charges Rent Collections* Collection Percentage November 2014 $1,541,710 $1,392,907 90.35% * Rent collection figures include amounts collected from repayment agreements. 4

FY 2015 Rent Collection* Monthly Results and Takeaways November 2014 rent collection is lower than average rent collected for FY 2015 Overall Rent % Collected (FY15) 93 FY15 Average (92%) Rent % Collected 90 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep 2014 2015 * Overall Rent includes amounts collected on repayment agreements. 5

255 Woodside 430 Turk 491-31st Ave. 990 Pacific 939 Eddy St 227 Bay St. 666 Ellis St. 25 Sanchez St. 951 Eddy St. 1880 Pine St. 345 Arguello Holly Courts Hunters Point 462 Duboce Robert B. Pitts. Hunters View Alice Griffith 3850-18th/255 Dorland Mission Dolores 320/330 Clementina Ping Yuen North Rosa Parks Apts. Ping Yuen 1760 Bush St. 350 Ellis St. Alemany 1750 McAllister St. Westside Courts Kennedy Towers 2698 California St. Westbrook Apts. 4101 Noriega St 602-642 Velasco Potrero Annex 101 & 103 Lundy Lane 363 Noe St. Joan San Jule Apts. Sunnydale Potrero Terrace Great Highway Households Payments by Property November 2014* 140 Property Level Results and Takeaways Total of 81% of households made a payment in November 2014; payments can include repayment agreement amounts resulting in higher payment percentages % Rent Collected Total % Rent Collected 120 109 106 106 105 100 99 105 104 103 98 97 120 105 100 98 94 100 80 95 95 95 93 92 87 85 84 82 72 72 94 94 91 89 88 88 85 81 77 88 86 84 60 59 40 20 - RAD Phase 1 RAD Phase 2 Non-RAD * Household payments includes amounts collected on repayment agreements. 6

14 Day Notices November 2014 Hunters Point East/West Alice Griffith Robert B. Pitts. 666 Ellis St. Hunters View 255 Woodside Holly Courts 990 Pacific 1880 Pine St. 25 Sanchez St. 345 Arguello 462 Duboce 491-31st Ave. 430 Turk 939 Eddy St 227 Bay St. 951 Eddy St. Westbrook Apts. Alemany 350 Ellis St. 1750 McAllister St. Ping Yuen North Rosa Parks Apts. Westside Courts 3850-18th/255 Dorland Ping Yuen Mission Dolores Kennedy Towers 320/330 Clementina 1760 Bush St. 2698 California St. Sunnydale Potrero Terrace Potrero Annex 4101 Noriega St Great Highway 602-642 Velasco 101 & 103 Lundy Lane 363 Noe St. Joan San Jule Apts. 14 Day Notices issued in November 2014 113 14 day notices were issued to Sunnydale tenants in November 2014 534 total 14 day notices were issued in November 2014 Notices 120 14 Day Notices Issued (November) 113 100 87 80 60 61 59 40 20 19 15 14 12 10 22 16 21 0 10 8 5 5 7 7 4 3 3 5 2 4 4 3 3 0 0 0 0 2 2 2 3 3 0 0 0 0 RAD Phase 1 RAD Phase 2 Non-RAD 7

Alice Griffith Hunters Point West Robert B Pitts Hunters View Holly Courts Woodside Gardens 666 Ellis St 990 Pacific 25 Sanchez 1880 Pine St 430 Turk 462 Duboce St 491-31st Ave 345 Arguello Ave 939 Eddy St 227 Bay 951 Eddy St Westbrook Alemany 350 Ellis St Rosa parks JFK Westside Courts 1750 McAllister Ping Yuen North 3850-18th Street/Dorland Mission Dolores 1760 Bush St Ping Yuen 320/330 Clementina 2698 California St Sunnydale Potrero Terrace Potrero Annex 200 Randolph/409 Great Highway Velasco Joan San Jules 101 & 103 Lundy Lane 363 Noe St 14 Day Notices FY15 To Date 14 Day Notices issued 10/1/14 11/30/14 209 14 day notices were issued to Sunnydale tenants in FY 2015 974 total 14 day notices were issued in FY 2015 Notices 14 Day Notices Issued (FY 2015) 250 200 209 150 100 135 101 119 50 0 61 42 37 25 22 21 26 21 15 8 8 13 7 12 6 10 4 9 9 3 3 7 7 7 6 0 0 0 5 4 8 4 0 0 0 0 RAD Phase 1 RAD Phase 2 Non-RAD 8

Payments by Date November 2014 77.6% of November payments were received by 11/14/2014; majority of payments (2,174) received between 11/1/2014 and 11/7/2014 Payments Payments per Week in November 2014 2,500 2,174 2,000 1,500 1,234 1,000 783 500 199 0 11/1/2014-11/7/2014 11/8/2014-11/14/2014 11/15/2014-11/21/2014 11/22/2014-11/30/2014 9

FY 2015 Collection Ranges by AMP* AMP 984 (Kennedy Towers and California St.) has the most varied rent collection from month to month AMP 984 had the highest rent collection for the year AMPs 973 and 980 had the most consistent rent collection across months % Rent Collection Monthly Collection Variance 120% 100% 80% 94% 88% 102% 96% 90% 84% 87% 88% 92% 77% 100% 73% 98% 95% 85% 84% 72% 90% 72% 100% 84% 98% 93% 105% 96% 109% 89% 103% 105% 105% 102% 93% 91% 103% 99% 114% 84% 97% 90% 98% 95% 102% 98% 86% 82% 60% 53% 40% 20% KEY Rent Collection % Range Avg Rent Collection % 0% 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 AMP * Monthly collection includes amounts collected on repayment agreements. 10

Outstanding Balance Summary Tenant Balance Summary November 30, 2014 Current Tenants with Total Balance < 0 584 Current Tenants with Total Balance = 0 1,919 Current Tenants with Total Balance > 0 2,381 Total Current Tenants 4,884 Ex-tenants with Total Balance < 0 129 Ex-tenants with Total Balance = 0 452 Ex-tenants with Total Balance > 0 881 Total Ex-Tenants 1,462 Delinquent Balances Number of Current Tenants with Delinquent Balances Delinquent Balance Number of Current Tenants with Delinquent Balances in addition to Repayment Agreements Repayment Agreements Number of Current Tenants with Repayment Agreements Repayment Agreement Balance 2,381 $6,471,458 756 778 $1,568,756 11 11

Repayment Agreements Balance as of November 30, 2014 778 Current Outstanding Repayment Agreements Totaling $1,568,756 Balance Repayment Agreement Balance $450,000 $400,000 $350,000 $300,000 $250,000 Original Balance Current Balance $200,000 $150,000 $100,000 $50,000 $- 968 967 975 970 973 988 966 971 974 985 969 984 972 976 981 979 986 987 980 983 977 978 982 AMP 12

Delinquent Tenants as of November 30, 2014 Alice Griffith Hunters Point East/West Robert B. Pitts. Holly Courts 255 Woodside Hunters View 1880 Pine St. 25 Sanchez St. 430 Turk 345 Arguello 666 Ellis St. 990 Pacific 491-31st Ave. 462 Duboce 939 Eddy St 227 Bay St. 951 Eddy St. Westbrook Apts. Alemany Ping Yuen North Westside Courts Ping Yuen 320/330 Clementina Rosa Parks Apts. 1760 Bush St. Kennedy Towers 1750 McAllister St. 2698 California St. 3850-18th/255 Dorland 350 Ellis St. Mission Dolores Sunnydale Potrero Terrace Potrero Annex 4101 Noriega St 602-642 Velasco Great Highway 363 Noe St. Joan San Jule Apts. 101 & 103 Lundy Lane 2,381 Current Delinquent Tenants Totaling $6,471,458 Delinquent Tenants Count of Delinquent Tenants 500 463 400 300 255 200 155 138 127 149 100 67 40 39 34 32 31 25 24 22 21 15 14 10 7 106 68 66 65 56 48 37 36 32 22 22 19 18 74 16 10 8 6 4 0 0 RAD Phase 1 RAD Phase 2 Non-RAD 13

Delinquent Tenants Balance as of November 30, 2014 Alice Griffith Hunters Point East/West Robert B. Pitts. Hunters View Holly Courts 25 Sanchez St. 666 Ellis St. 255 Woodside 430 Turk 462 Duboce 491-31st Ave. 1880 Pine St. 990 Pacific 345 Arguello 951 Eddy St. 939 Eddy St 227 Bay St. Westbrook Apts. Alemany Ping Yuen North Westside Courts Ping Yuen Kennedy Towers 1750 McAllister St. 320/330 Clementina 2698 California St. Rosa Parks Apts. 350 Ellis St. 3850-18th/255 Dorland 1760 Bush St. Mission Dolores Sunnydale Potrero Terrace Potrero Annex 4101 Noriega St 602-642 Velasco Great Highway Joan San Jule Apts. 363 Noe St. 101 & 103 Lundy Lane 2,381 Current Delinquent Tenants Totaling $6,471,458 Balance $1,800,000 $1,600,000 $1,400,000 $1,200,000 $1,000,000 $800,000 $600,000 $400,000 $200,000 Balance of Delinquent Tenants $0 RAD Phase 1 RAD Phase 2 Non-RAD 14

Blocked Tenants as of November 30, 2014 Hunters Point East/West Hunters View Robert B. Pitts. Alice Griffith Holly Courts 430 Turk 255 Woodside 666 Ellis St. 1880 Pine St. 491-31st Ave. 990 Pacific 25 Sanchez St. 345 Arguello 462 Duboce 939 Eddy St 227 Bay St. 951 Eddy St. Ping Yuen 1750 McAllister St. Westbrook Apts. Westside Courts Alemany 320/330 Clementina Ping Yuen North Rosa Parks Apts. 3850-18th/255 Dorland 350 Ellis St. Mission Dolores Kennedy Towers 1760 Bush St. 2698 California St. Potrero Terrace Potrero Annex Sunnydale Great Highway 4101 Noriega St 602-642 Velasco Joan San Jule Apts. 101 & 103 Lundy Lane 363 Noe St. 119 Legally Blocked Tenant Accounts Totaling $688,834 Balance $160,000 $140,000 Balance of Blocked Tenants $120,000 $100,000 $80,000 $60,000 $40,000 $20,000 $- RAD Phase 1 RAD Phase 2 Non-RAD 15

Appendix 16

Households Payments, by AMP November 2014* AMP Level Results and Takeaways Total of 81% of households made a payment in November 2014; payments can include repayment agreement amounts resulting in higher payment percentages % Rent Collected 120% 109% Total % Rent Collected November 2014 105% 103% 102% 102% 100% 100% 100% 96% 95% 95% 93% 93% 90% 88% 88% 87% 85% 84% 84% 80% 82% 77% 72% 72% 60% 40% 20% 0% 979 982 983 987 980 971 976 978 986 972 977 981 985 966 969 968 973 984 967 988 970 974 975 AMP * Household payments includes amounts collected on repayment agreements. 17

Delinquent Tenants as of November 30, 2014, by AMP 2,381 Current Delinquent Tenants Totaling $6,471,458 Tenants Count of Delinquent Tenants 500 473 400 300 255 200 173 155 149 138 127 100 93 90 75 74 71 66 58 56 56 52 52 43 40 39 24 22 0 968 967 966 975 970 973 988 986 976 972 971 977 969 984 985 983 987 978 981 979 974 980 982 AMP 18

Delinquent Tenants Balance as of November 30, 2014, by AMP 2,381 Current Delinquent Tenants Totaling $6,471,458 Balance Delinquent Balance $1,800,000 $1,600,000 $1,400,000 $1,200,000 $1,000,000 $800,000 $600,000 $400,000 $200,000 $- 968 967 975 973 966 970 988 974 971 976 985 969 972 986 984 981 987 983 978 977 979 982 980 AMP 19