Presented to Resident Services, Operations and Personnel (RSOP) Committee January 13, 2015

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San Francisco Housing Authority (SFHA) Rent Collection Analysis December 2014 Presented to Resident Services, Operations and Personnel (RSOP) Committee January 13, 2015

Table of Contents Rent Collection Summary 3 4 FY 2015 Rent Collection 5 Household Payments by Property December 2014 6 14 Day Notices December 2014 and FY 2015 7 8 Payments by Date December 2014 9 FY 2015 Collection Ranges by AMP 10 Outstanding Balance Summary 11 Repayment Agreements Balance as of December 31, 2014 12 Delinquent Tenants as of December 31, 2014 13 14 Blocked Tenants as of December 31, 2014 15 Appendix Data By AMP 16 19

Rent Collection Summary Key Takeaways Key Takeaways 91.98% of rent charged was collected for December 2014, while 91.89% of rent was collected on average during fiscal year (FY) 2015 2,433 current tenants with a delinquent balance totaling $6,598,737 as of 12/31/2014 899 ex-tenants with a delinquent balance of $2,818,779; this balance will require different collection procedures, such as use of collection agencies 758 repayment agreements with balance of $1,549,843 119 legally blocked tenants with balance of $682,181 * Note that amounts paid on repayment agreements are included in the rent collected, but not the rent charged. 3

Rent Collection Summary Rent Collection* Summary FY 2015 Total Regular Rent Charges $4,637,441 Total Rent Collections* FY 2015 $4,261,391 Collection Percentage FY 2015 91.89% Month Summary: December 2014 Regular Rent Charges Rent Collections* Collection Percentage December 2014 $1,555,077 $1,430,329 91.98% * Rent collection figures include amounts collected from repayment agreements. 4

FY 2015 Rent Collection* Monthly Results and Takeaways December 2014 rent collection is consistent with the average rent collected for the first three months of FY 2015 Overall Rent % Collected (FY 2015) 93 92 FY 2015 Average (92%) Rent % Collected 90 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep 2014 2015 * Overall Rent includes amounts collected on repayment agreements. 5

939 Eddy St 951 Eddy St. 25 Sanchez St. 255 Woodside Holly Courts 345 Arguello 491-31st Ave. 227 Bay St. 1880 Pine St. 666 Ellis St. 430 Turk 990 Pacific Robert B. Pitts. Alice Griffith 462 Duboce Hunters Point East/West Hunters View Kennedy Towers 3850-18th/255 Dorland Rosa Parks Apts. 2698 California St. Mission Dolores Westside Courts 320/330 Clementina Ping Yuen 1760 Bush St. Alemany Ping Yuen North Westbrook Apts. 350 Ellis St. 1750 McAllister St. 101 & 103 Lundy Lane Joan San Jule Apts. 363 Noe St. 602-642 Velasco Sunnydale Potrero Terrace 4101 Noriega St Potrero Annex Great Highway Households Payments by Property December 2014* 120 Property Level Results and Takeaways Total of 81% of households made a payment in December 2014; payments can include repayment agreement amounts resulting in higher payment percentages % Rent Collected Total % Rent Collected 109 106 103 114 111 106 105 103 102 100 98 96 95 93 100 80 98 97 96 96 96 96 95 95 94 92 91 86 75 70 90 90 88 100 96 96 92 84 83 79 72 60 59 40 20 0 RAD Phase 1 RAD Phase 2 Non-RAD * Household payments includes amounts collected on repayment agreements. 6

14 Day Notices December 2014 Alice Griffith Hunters Point East/West Holly Courts 255 Woodside 666 Ellis St. Hunters View 25 Sanchez St. 990 Pacific 462 Duboce 1880 Pine St. 345 Arguello 491-31st Ave. 939 Eddy St 951 Eddy St. 227 Bay St. 430 Turk Robert B. Pitts. Westbrook Apts. Alemany Ping Yuen 350 Ellis St. Westside Courts Ping Yuen North Mission Dolores Kennedy Towers 3850-18th/255 Dorland 2698 California St. 1760 Bush St. 1750 McAllister St. 320/330 Clementina Rosa Parks Apts. Sunnydale Potrero Terrace Potrero Annex 363 Noe St. 4101 Noriega St Great Highway 101 & 103 Lundy Lane Joan San Jule Apts. 602-642 Velasco 14 Day Notices issued in December 2014 78 14 day notices were issued to Sunnydale tenants in December 2014 460 total 14 day notices were issued in December 2014 Notices 90 80 74 14 Day Notices Issued (December) 78 70 60 50 54 54 40 30 20 10 0 34 25 21 18 13 10 9 7 7 4 4 6 6 3 5 2 4 1 1 3 3 3 3 0 0 0 0 0 2 0 2 2 2 0 0 0 RAD Phase 1 RAD Phase 2 Non-RAD 7

Alice Griffith Hunters Point West Holly Courts Hunters View Robert B Pitts Woodside Gardens 666 Ellis St 25 Sanchez 990 Pacific 1880 Pine St 462 Duboce St 430 Turk 345 Arguello Ave 491-31st Ave 939 Eddy St 951 Eddy St 227 Bay Westbrook Alemany 350 Ellis St Westside Courts JFK Ping Yuen North Ping Yuen Rosa parks Mission Dolores 1750 McAllister 3850-18th Street/Dorland 1760 Bush St 2698 California St 320/330 Clementina Sunnydale Potrero Terrace Potrero Annex 200 Randolph/409 Great Highway 363 Noe St 101 & 103 Lundy Lane Joan San Jules Velasco 14 Day Notices FY 2015 To Date 350 14 Day Notices issued 10/1/14 12/31/14 287 14 day notices were issued to Sunnydale tenants in FY 2015 1,434 total 14 day notices were issued in FY 2015 Notices 14 Day Notices Issued (FY 2015) 300 287 250 200 150 209 155 173 100 50 0 95 50 46 42 44 35 42 31 22 12 12 9 16 16 15 7 6 13 13 12 12 4 4 10 10 0 0 0 7 7 10 6 2 0 0 0 RAD Phase 1 RAD Phase 2 Non-RAD 8

Payments by Date December 2014 65% of December payments were received by 12/14/2014; majority of payments (2,404) received between 12/8/2014 and 12/14/2014 3,000 Payments per Week in December 2014 2,500 2,404 2,000 1,500 1,123 1,000 500 542 459 0 12/1/2014-12/7/2014 12/8/2014-12/14/2014 12/15/2014-12/21/2014 12/22/2014-12/31/2014 9

FY 2015 Collection Ranges by AMP* AMP 984 (Kennedy Towers and California St.) has the most varied rent collection from month to month AMP 984 had the highest rent collection for the year AMPs 972, 980, and 986 had the most consistent rent collection across months % Rent Collection 120% 102% 100% 96% 88% 80% 83% 90% 84% 102% 88% 92% 77% 100% 98% 72% 95% Monthly Collection Variance 109% 106% 103% 100% 98% 102% 91% 96% 93% 85% 89% 84% 75% 72% 72% 105% 93% 111% 91% 103% 99% 114% 84% 97% 98% 81% 95% 102% 98% 92% 82% 60% 53% 40% 20% KEY Rent Collection % Range Avg Rent Collection % 0% 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 AMP * Monthly collection includes amounts collected on repayment agreements. 10

Outstanding Balance Summary Tenant Balance Summary December 31, 2014 Current Tenants with Total Balance < 0 601 Current Tenants with Total Balance = 0 1,849 Current Tenants with Total Balance > 0 2,433 Total Current Tenants 4,883 Ex-tenants with Total Balance < 0 131 Ex-tenants with Total Balance = 0 455 Ex-tenants with Total Balance > 0 899 Total Ex-Tenants 1,485 Delinquent Balances Number of Current Tenants with Delinquent Balances Delinquent Balance Number of Current Tenants with Delinquent Balances in addition to Repayment Agreements Repayment Agreements Number of Current Tenants with Repayment Agreements Repayment Agreement Balance 2,433 $6,598,737 740 758 $1,549,843 11 11

Repayment Agreements Balance as of December 31, 2014 758 Current Outstanding Repayment Agreements Totaling $1,549,843 Balance $400,000 Repayment Agreement Balance $350,000 $300,000 $250,000 $200,000 Original Balance Current Balance $150,000 $100,000 $50,000 $- 968 967 975 970 973 988 966 971 974 985 969 984 972 976 981 979 987 986 980 983 977 978 982 AMP 12

Delinquent Tenants as of December 31, 2014 Alice Griffith Hunters Point East/West Robert B. Pitts. Holly Courts 255 Woodside Hunters View 1880 Pine St. 430 Turk 25 Sanchez St. 666 Ellis St. 345 Arguello 990 Pacific 491-31st Ave. 462 Duboce 939 Eddy St 227 Bay St. 951 Eddy St. Westbrook Apts. Alemany Ping Yuen North Ping Yuen Westside Courts 320/330 Clementina Rosa Parks Apts. 1750 McAllister St. 1760 Bush St. Kennedy Towers Mission Dolores 3850-18th/255 Dorland 350 Ellis St. 2698 California St. Sunnydale Potrero Terrace Potrero Annex 4101 Noriega St 602-642 Velasco Great Highway 363 Noe St. Joan San Jule Apts. 101 & 103 Lundy Lane 2,433 Current Delinquent Tenants Totaling $6,598,737 Delinquent Tenants Count of Delinquent Tenants 500 450 469 400 350 300 267 250 200 150 100 50 153 141 125 68 42 38 34 33 30 26 26 25 22 15 13 10 8 147 109 76 68 65 63 46 35 34 31 24 24 23 19 78 17 10 9 5 5 0 0 RAD Phase 1 RAD Phase 2 Non-RAD 13

Delinquent Tenants Balance as of December 31, 2014 Alice Griffith Hunters Point East/West Robert B. Pitts. Hunters View Holly Courts 666 Ellis St. 255 Woodside 25 Sanchez St. 430 Turk 462 Duboce 491-31st Ave. 1880 Pine St. 990 Pacific 345 Arguello 951 Eddy St. 939 Eddy St 227 Bay St. Westbrook Apts. Alemany Ping Yuen North Westside Courts Ping Yuen Kennedy Towers 1750 McAllister St. 2698 California St. 350 Ellis St. Rosa Parks Apts. 320/330 Clementina 3850-18th/255 Dorland 1760 Bush St. Mission Dolores Sunnydale Potrero Terrace Potrero Annex 4101 Noriega St 602-642 Velasco Great Highway Joan San Jule Apts. 363 Noe St. 101 & 103 Lundy Lane 2,433 Current Delinquent Tenants Totaling $6,598,737 Balance $1,800,000 $1,600,000 $1,400,000 $1,200,000 $1,000,000 $800,000 $600,000 $400,000 $200,000 Balance of Delinquent Tenants $- RAD Phase 1 RAD Phase 2 Non-RAD 14

Blocked Tenants as of December 31, 2014 Hunters Point East/West Hunters View Robert B. Pitts. Alice Griffith Holly Courts 430 Turk 255 Woodside 666 Ellis St. 1880 Pine St. 491-31st Ave. 990 Pacific 25 Sanchez St. 462 Duboce 345 Arguello 951 Eddy St. 939 Eddy St 227 Bay St. Ping Yuen 1750 McAllister St. Westbrook Apts. Westside Courts 320/330 Clementina Ping Yuen North 350 Ellis St. Alemany Kennedy Towers 2698 California St. Rosa Parks Apts. 3850-18th/255 Dorland 1760 Bush St. Mission Dolores Potrero Terrace Sunnydale Potrero Annex Great Highway 4101 Noriega St Joan San Jule Apts. 602-642 Velasco 363 Noe St. 101 & 103 Lundy Lane 119 Legally Blocked Tenant Accounts Totaling $682,181 Balance $160,000 Balance of Blocked Tenants $140,000 $120,000 $100,000 $80,000 $60,000 $40,000 $20,000 $- RAD Phase 1 RAD Phase 2 Non-RAD 15

Appendix 16

Households Payments, by AMP December 2014* AMP Level Results and Takeaways Total of 81% of households made a payment in December 2014; payments can include repayment agreement amounts resulting in higher payment percentages % Rent Collected Total % Rent Collected November 2014 120% 112% 111% 106% 102% 102% 100% 100% 100% 98% 98% 97% 96% 96% 94% 93% 92% 91% 90% 80% 84% 83% 81% 75% 72% 70% 60% 40% 20% 0% 984 982 978 969 980 987 983 979 972 986 977 966 976 981 988 975 970 968 967 985 973 971 974 AMP * Household payments includes amounts collected on repayment agreements. 17

Delinquent Tenants as of December 31, 2014, by AMP 2,433 Current Delinquent Tenants Totaling $6,598,737 Tenants Count of Delinquent Tenants 600 500 479 400 300 267 200 177 153 147 141 100 125 101 93 78 78 68 65 63 61 54 51 50 49 42 38 29 24 0 968 967 966 975 970 973 988 976 986 972 971 977 969 983 985 987 978 984 981 979 974 980 982 AMP 18

Delinquent Tenants Balance as of December 31, 2014, by AMP 2,433 Current Delinquent Tenants Totaling $6,598,737 Balance Delinquent Balance $1,800,000 $1,600,000 $1,400,000 $1,200,000 $1,000,000 $800,000 $600,000 $400,000 $200,000 $- 968 967 975 973 966 970 988 971 974 976 985 972 969 986 984 981 987 977 978 979 983 980 982 AMP 19