East Anglia Conference - PDF Free Download

PROGRAMME MORNING 8:45 Networking 9:30 9:40 10:10 11:10 11:25 Sponsor Vision Technology National Trading Standards Estate Agency Team Supporting businesses to comply with thier legal obligations. James Munro Not another customer service workshop How to provide exceptional customer service is a popular topic in the property profession. But how do we know if we re producing the results we want? This session will explore how it is possible to ask our customers the right questions to measure our level of customer service and remedy any areas of weakness. Paul Jager Refreshments Exhibition GDPR - six months on All you need to know to stay compliant. Duncan Hall AFTER LUNCH 13:30 Let s get physical In just 60 minutes, Tony Robinson will teach you the art of self-defense and show you how to protect yourself when conducting viewings. Tony Robinson 14:30 Refreshments Exhibition 14:50 Choose your session... LETTINGS ARLA Propertymark Overview Peter Savage Legal update Robert Bolwell Tenancy Deposit Scheme TDS Rebecca Johnston Tenant Fees Bill Analysis, likely timescales for implementation and an update on ARLA Propertymark s lobbying work on the ban. David Cox 12:00 12:30 Lunch Exhibition MEMBERS Exploring the customer journey Ross McGowan CONTINUING PROFESSIONAL DEVELOPMENT (CPD) Don t forget to log your attendance as CPD. All members are required to undertake and log at least 12 hours CPD activity per year. This event will count as 7 hours towards your total. SALES NAEA Propertymark Overview Mark Bentley Diversifying your Income Stream Allan Ross 16:30 Close Anti-Money Laundering Compliance with the Fourth Money Laundering Directive is absolutely critical if companies are to avoid hefty fines, this session will cover the essential steps needed to be taken. Mark Hayward arla.co.uk/members naea.co.uk/members

MEET THE SPEAKERS Paul Jager, MOL Paul became an estate agent in 1985 and later owned a successful estate agents in London for 14 years. He joined MOL in 2004 and was soon after promoted to Head of the Property Division with responsibility for property training and the development of workbooks that support Propertymark Qualifications. Duncan Hall, Millbridge Systems Cyber Security Duncan has been designing and implementing innovative information management systems for several years. With the exponential growth in cyber-crime and the imminent introduction of the General Data Protection Regulations Duncan has been helping organisations understand the steps they should take to protect themselves. Tony Robinson, AR Krav Maga Tony served in the British Army for over 30 years reaching the rank of Captain, before deciding to leave the Forces to focus on teaching Self Defence. Tony now runs Norfolk s only authentic selfdefence school teaching Krav Maga. Robert Bolwell, Dutton Gregory Robert has been a partner in the firm since 1987 and is head of the Landlord and Tenant Department. Robert works on more complicated dilapidation and possession cases, advises a number of clients with large block management portfolios and provides property related advice on insolvencies. Ross McGowan, Homeflow Ross is the Commercial Director at Homeflow, the estate agency website specialists. Prior to Joining Homeflow in 2016 Ross spent 11 years at HomeAway, the leading portal for second home holiday rentals, where he worked his way to becoming the Director of European Business Development. James Munro, Trading Standards James is the Head of National Trading Standards Estate Agency Team (NTSEAT), which is the UK s Lead Enforcement Authority for estate agency work. James is a Chartered Trading Standards Practitioner and was Chair of the Wales Branch of the Chartered Trading Standards Institute from 2013 to 2015. Allan Ross, SDL Auction Partners Allan is the Business Development Manager at SDL Auction Partners and has been in the property industry for 12 years. He has listed many properties for online auction and is now persuing a role behind the rostrum by competing in this year s NAVA Propertymark Novice Auctioneer of the Year.

Peter E Savage, ARLA Propertymark Peter s career as a property professional began over 30 years ago, during which he has covered every aspect of the lettings market. He has been actively involved with ARLA Propertymark and now in his second term as President is determined that with the announced move to full regulation, we play a major role in the creation and enforcement of the regulatory framework. Mark Bentley, NAEA Propertymark Mark is NAEA Propertymark President. He has been in estate agency for 41 years and a NAEA Propertymark member for 36 years. Mark has very recently stepped away from front line estate agency and a six-day working week to focus on his role as NAEA Propertymark President and to run his own small property and estate agency consultancy. David Cox, ARLA Propertymark David joined ARLA Propertymark, in 2014 bringing a sharply focused policy and stakeholder engagement perspective. David has worked alongside a diverse board of experienced practitioners from across the industry to campaign for mandatory regulation of the lettings industry, Client Money Protection and to raise professional standards. Mark Hayward, NAEA Propertymark Mark ran a UK-wide estate agency operation covering sales, lettings and property management. He was a director of a national financial services company. Mark has acted as a consultant to national and regional developers, housing associations, city funds and property companies large and small. He has headed up NAEA Propertymark since 2013. Book Now IN-HOUSE TRAINING If you can t come to us, we ll come to you. arla.co.uk/training-qualifications naea.co.uk/training-qualifications

THE EXHIBITORS VTUK don t just provide their clients with market-leading software for lettings, but work hard each and every day to ensure they provide a total solution, whether for rent payments, marketing (including portal uploads), contractor maintenance, compliance or viewings. Visit their stand to find out much more. 0800 328 0460 vtuk.com info@vtuk.com A team fully experienced in the letting business and client accounting, holding industry accreditations and experienced in corporate and independent agencies. Two core services offered: Client Accounting. Client transactions managed, with transaction-based costing. Client Money Healthchecks. Costeffective alternative to audits on client money management in your business. 01903 477 900 thelettingpartnership.co.uk info@thelettingpartnership.co.uk ZPG offer a one-stop shop for property professionals, with a diverse range of brands including Zoopla, PrimeLocation, SmartNewHomes, AdReach, Ravensworth, TechnicWeb, Alto, Jupix, Expert Agent, PropertyFile, MoveIt, Hometrack, uswitch and money.co.uk. Helping you market your properties, manage your business efficiently, enhance your service offering and maximise revenue opportunities at different stages of the consumer journey with their marketing, software, data and comparison solutions. 0203 544 1000 advantage.zpg.co.uk members@zoopla.co.uk Since 1908 Olivetti has built and maintained a reputation as one of the world s leading players in the Information Technology market place. With over 100 years of experience in research and innovation and a strong commercial presence around the world, Olivetti s digital solutions still combines performance with exceptional quality and unsurpassed reliability. 01933 420 565 olivetti.com Tenancy Deposit Scheme is a government approved, not-for-profit company that provides Insured and Custodial tenancy deposit protection. We protect over 1.3 million deposits across England and Wales and offer a free dispute resolution service to help resolve disputes that may arise between landlords, agents and tenants; via an impartial adjudicator. 0300 037 1000 tenancydepositscheme.com deposits@tenancydepositscheme.com SDL Auctions is one of the UK s most successful auction networks, selling 1,450 lots and raised in excess of 165m of property in 2017. We work with a large number of Estate Agents to help them bring auctions to more sellers and buyers. There are many benefits to joining our Partner programme to include 2% or a minimum of 2,500 plus Vat per sale, 0% sales commission option, get paid within 7 days of SDL receiving payment and staff incentives. 0345 222 0197 sdlauctions.co.uk sue.randell@sdlauctions.co.uk

MOL is a leading provider of qualifications for the property sector, working in partnership with Propertymark and other industry experts to develop a range of property qualifications including residential property sales, letting, commercial and auctioneering. Our distance learning courses are designed to effectively prepare you for the Propertymark qualification exams. Whatever your area of interest in property, MOL have the qualifications you need. 0845 203 2103 mollearn.com enquiries@mollearn.com PayProp is an automated transactional platform for the property management industry that is both easier to use and more powerful than existing solutions offered by banks and traditional software vendors. We are recognised as an Industry Supplier by Propertymark, setting the standard for speed and accuracy of payments, cost and payment status transparency, and complete transactional control. 020 3740 7614 uk.payprop.com support@payprop.co.uk Propertymark promotes the highest standards of professionalism within the property industry. We encourage consumers to actively seek out our members when involved in any kind of property transaction. Propertymark gives you the credibility of being part of a respected Association along with a whole host of other benefits. Come find us to see how becoming a member can benefit you. 01926 496 800 propertymark.co.uk membership@propertymark.co.uk PROPERTYMARK CONNECT Your membership benefits in one place. Sign up for your account today. naea.co.uk/members arla.co.uk/members