Leadership Resources on REALTOR.org

Leadership Resources on REALTOR.org Access the single largest source of online real estate information This resource directory provides you association leaders and association executives quick access to tools and resources on REALTOR.org that will help you be a more informed and effective leader in the year ahead. You can use these resources to create member value by partnering, making money, saving money, and tapping into authoritative knowledge and information. Keep this directory handy throughout the year for quick access to these tools and resources. Go to www.realtor.org and type the noted search words in the search bar. Table of Contents Association Leadership & Management... 1 Smart Partnering... 2 Information Resources & Contacts... 3 Savings & Revenue Opportunities... 4 Government Affairs & Housing Oportunity... 5 Professional Development Opportunities... 6 Technology... 7 Recognition... 7

Association Leadership & Management ASSOCIATION MANAGEMENT BEST PRACTICES A compilation of best practices in member services, public policy, leadership and staff relations, human resource management, and financial management. search words: best practices THE ANSWER BOOK The Source for REALTOR Association Management Leaders. The Answer Book is a compilation of REALTOR association management information and a valuable resource for AEs and volunteer leadership. search words: the answer book SPEECHES YOU CAN USE Downloadable presentations on current industry topics. search words: stump speeches FOR THE RECORD TALKING POINTS Snapshots of top issues, research reports and activities for use by association spokespersons as talking points for media interviews. Download the entire set of issue summaries or view individual issue briefs online. search words: for the record issue briefs NAR LEADERSHIP TEAM A directory of NAR s current officers. search words: national leadership PRESIDENTIAL LEADERSHIP GUIDE ONLINE This comprehensive guide briefs incoming leaders on their responsibilities and resources available from NAR. search words: presidential leadership AE CALENDAR A calendar of events, programs, initiatives, and other important dates of interest to REALTOR association AEs and volunteer leaders. search words: AE calendar REAL ESTATE FACTS COLUMNS Pre-written columns on consumer real estate issues to personalize and submit to your local newspaper. A new column is posted monthly, along with evergreen columns. search words: real estate facts LEADERSHIP DEVELOPMENT FIELD GUIDE Articles, tips, web links, and practical examples for developing leadership skills. search words: leadership development HR ONLINE TOOLKIT This online resource guide was designed by NAR's Human Resources Department to provide information and guidance on employee relations, recruiting, and legal issues. search words: HR Toolkit ASSOCIATION MODELS These strategic business models help associations assess current operations and plan for the future. The models help associations find ways to partner and expand member services. search words: association models REALTOR DIRECTORIES Links to directories for NAR staff, membership, officers, committees, staff, affiliates, commercial associations, and specialty groups. search words: REALTOR directories REALTOR ASSOCIATION RESOURCE EXCHANGE More than 250 samples of association documents, including mission statements, strategic plans, job descriptions, employee handbooks, and policies. search words: resource exchange STANDARDS OF CONDUCT FOR REALTOR ASSOCIATIONS & MEDIATION PROCEDURES Standards of professional conduct and service among volunteer and staff leadership to ensure that competitive challenges do not create adversarial relationships through diminished cooperation. Mediation procedures are provided to resolve violation of unacceptable business practices. search words: standards of conduct = password required 1

Smart Partnering BENEFITS OF MEMBERSHIP Summary of benefits of NAR membership. search word: benefits REALTORS COMMERCIAL ALLIANCE Locate property information via links to REALTOR Commercial Information Exchanges. Search the directory of commercial brokers, tap into commercial research, technology products, services and other resources. search words: commercial real estate REALTOR E-COMMERCE NETWORK The REALTOR e-commerce Network is available to all state and local associations who are NRDS Points of Entry. Components include: online invoicing, member billing, and payments, electronic funds transfer, REALTOR Mall, and investments. search words: ecommerce network OUTREACH Schedule a presentation on NAR programs, national issues, or real estate trends. Get help with strategic planning, shared services, and management operations solutions. search words: association outreach NATIONAL REALTORS DATABASE SYSTEM (NRDS) Look up association members, member firms, board and state associations, and update your own member record online. search word: NRDS NRDS USER GUIDE Direction on using the search capabilities and changing your own record online. search words: NRDS faq REAL ESTATE BOOKSHELF A section of the REALTOR.org Store featuring real estate products and publications not produced by NAR, but of value to our members. Includes books, videos, manuals, and CD's. search words: real estate bookshelf PUBLIC AWARENESS CAMPAIGN View Public Awareness Campaign advertisements online. Customize new print and other ads. search words: public awareness NAR'S PROFESSIONAL LIABILITY FOR ASSOCIATIONS OF REALTORS Learn about the insurance program that covers both NAR and its member associations when they are acting as a trade association. search words: professional liability SHARED SERVICES, A REALTOR ASSOCIATION PARTNERSHIP INITIATIVE Shared Services is a NAR initiative to help REALTOR associations expand services and streamline management through strategic partnerships. search words: shared services TOOLS FOR TAKING ACTION IN YOUR COMMUNITY Links to NAR s Housing Program, Land Use Initiative Program, Issues Mobilization, Diversity Toolkit, and Transportation Toolkit. search words: tools for taking action 2005 MEMBERSHIP REFERENCE GUIDE NAR's Membership Reference Guide, mailed annually to all members, is a handy desk reference providing member benefit information, membership cards, and resources. Customizable for State and Local REALTOR Associations. search words: 2005 membership guide = password required 2

Information Resources and Contacts NAR CUSTOMER SUPPORT 800-874-6500 Instant access to help by phone or online chat with a customer support specialist. search words: customer support INTERNATIONAL INFORMATION CENTER Links to international real estate programs, education/training, industry news, and more. search words: international info ICREA INTERNATIONAL CONSORTIUM OF REAL ESTATE ASSOCIATIONS This multi-country alliance of leading national real estate organizations in the world's major markets assists members in efficiently and profitably facilitating transnational business through worldproperties.com search words: international consortium REALTOR MAGAZINE Monthly magazine for members also offers online business support tools and advisors on selling and marketing, running sales meetings, brokerage management, community involvement, and more. search words: REALTOR Magazine THE LETTER OF THE LAW Keep up with the latest legal developments with NAR's online legal newsletter. Also, sign-up for the Legal List Serve for weekly emails on the latest legal news. search words: letter of the law POWER TOOLS ON THE HOUSING MARKET Housing market resources for navigating the froth, bubbles, booms and other perspectives of the housing market. search words: housing market power tools LEGAL SUPER SEARCH The Super search scours every document in the Legal Affairs databases to match your search request. search words: legal super search REALTOR LOGO AND GRAPHIC STANDARDS Download NAR logos and information on trademark usage. search words: graphic standards NAR NEWS RELEASES NAR News Media online contains the latest NAR news releases. search words: news releases NAR COMMITTEE AGENDAS & MINUTES ONLINE Agendas and minutes for NAR committees and the Board of Directors. search words: meetings agendas and minutes REALTOR AE MAGAZINE Current and past issues online. search words: AE magazine NAR S ONLINE LIBRARY Free online access to more than 1,400 business, financial, and real estate publications. Browse, and check out library materials on the web, from a collection of thousands of books, tapes, research papers, and more. search words: library LIBRARY POWER TOOLS Information kits for specialty practitioners. Each Power Tools page offers news and trends, research reports, statistics, interesting Web sites, new books, and other materials in NAR s Library. search words: power tools REALTOR SAFETY WEEK September 11-17, 2005 is REALTOR safety week. Safety Training Kits were sent to all associations in July. Check the web site for updated information, resources, and a discussion board for members to share tips on working safer. search words: safety FUTURE NATIONAL MEETING DATES Check the dates for the future national Annual Conference & Expo, Midyear Meeting, AE Institute, and Leadership Summit search words: future meetings calendar PROMOTIONAL KITS Get the latest on NAR programs, services, and initiatives for your members. Kits contain info and advertising flyers for use in newsletters and electronic media outlets. Mailed to all associations twice a year (1 st & 3 rd quarters) in an easy CD-ROM format. search words: promotional kit ELECTRONIC NEWSLETTERS Weekly and monthly electronic newsletters, on a variety of industry topics, provide content for use in association communications and websites. search words: subscribe to news = password required 3

Savings & Revenue Opportunities REALTOR VIP Access exclusive member benefits including: insurance and financial solutions, preferred pricing, and special publications to help you make smart business decisions, gain the advantages of group buying power, secure your future, expand your professional knowledge, and enhance your success. search words: REALTOR VIP ASSOCIATION REVENUE TRACK An opportunity for state and local associations and MLSs to earn non-dues revenue by participating in three different profit-earning programs. search words: ART program e-pro ASSOCIATION AFFILIATE The affiliate program helps associations earn non dues revenue by offering all the tools needed to communicate the many benefits of e-pro certification to members search word: e-pro CERTIFIED INTERNATIONAL PROPERTY SPECIALIST (CIPS) EXPAND YOUR MARKET Offer this popular program at a local REALTOR association meeting, company sales meeting, or state association convention with this comprehensive course kit. search words: Expand Your Market training kit CERTIFIED INTERNATIONAL PROPERTY SPECIALIST (CIPS) COURSE LICENSING Generate non dues income from course licensing and offer members a valuable education program. search words: CIPS course license AT HOME WITH DIVERSITY This certificate program provides members with knowledge and tools to serve an increasingly diverse clientele. Course sponsorship information. search words: diversity course THE REAL ESTATE BUYER S AGENT COUNCIL REBAC An introduction to REBAC's courses and the options available to Associations for course programming, including description and costs, plus course licensing info and more. search words: REBAC licensed provider BECOME A COURSE PROVIDER OR SPONSOR Interested in becoming a licensed provider or partnering with NAR on quality education? By meeting the program requirements, licensed providers are given the tools and the opportunity to deliver NAR designation and certification programs. search words: become course provider ZIP FORMS RE FORMSNET The official forms software of the National Association of REALTORS. Downloadable from the Internet or on CD-ROM. search word: zipform REALTOR UNIVERSITY ONLINE These online courses allow you to attend class in your home, your office, or while traveling -24 /7- with just a computer and phone line. REALTOR Associations can participate in a revenue sharing program at no cost. search word: university FAMILY TIME The Family Time program is a powerful prospecting tool and closing gift. This customizable interactive DVD celebrates families and the time they spend together. Volume pricing available. Search words: family time = password required 4

Government Affairs & Housing Opportunity NAR ACTION CENTER Participate in Calls for Action to Congress, the White House and Regulatory Agencies on issues that matter to REALTORS and their businesses. go to www.naractioncenter.com (registration required) ISSUES BRIEFS Issue briefs for more than 100 legislative and regulatory issues. Each brief includes a description, NAR position, opposing views, impact, status, and staff and committee contacts. search words: legislative regulatory WASHINGTON REPORT A Weekly Report on legislative and regulatory issues authored by Jerry Giovaniello, NAR Senior Vice President and Chief Lobbyist, and David Lereah, NAR Senior Vice President and Chief Economist. search words: Washington Report STATE AND LOCAL ISSUES CLEARINGHOUSE An analysis of core issues regulated at the state level, presented in a state-by-state grid for each issue, including citations of the particular state law addressing each issue. Compare different states approaches to an issue. search words: state clearinghouse SMART GROWTH ISSUES The source for information, training, research and more on smart growth issues, plus the latest issue of On Common Ground magazine. search words: smart growth AE AND GAD INFORMATION ON SMART GROWTH Use these handy links to access to Smart Growth programs, research, and information search words: AE and GAD smart CONTACT NAR GOVERNMENT AFFAIRS STAFF Use these phone numbers and e- mail links to contact NAR Government Affairs Staff. search words: government affairs and staff AFFORDABLE HOUSING SUCCESS STORIES An online exclusive case studies highlighting housing opportunity best practices search words: housing success REALTORS POLITICAL ACTION COMMITTEE The source for national RPAC information. search words: RPAC HOUSING OPPORTUNITY The NAR Housing Opportunity Program is a clearinghouse for resources and information REALTORS can use to promote housing opportunities for all Americans. search words: housing opportunity = password required 5

Professional Development AE SELF-STUDY COURSES Self-study courses, available online, specifically designed to increase awareness and understanding of REALTOR association management and policy issues. search words: AE education RCE WEBSITE The latest information on the REALTOR association Certified Executive (RCE) designation program, the only professional designation designed specifically for REALTOR AEs search word: RCE EDUCATION COURSE MATRIX The online place for official NAR education information, including the NAR family of designations and certifications. Search by topic, title, organization, designation, certification, or online courses. search words: education course matrix COURSECALENDAR.COM Find out when courses are being offered in your area. CourseCalendar.com is searchable by topic, affiliate, designation/certification, date, or location. go to www.coursecalendar.com NEW AE ORIENTATION Basic orientation and reference manual for new AEs. search words: boot camp TRANSNATIONAL REFERRAL CERTIFICATION (TRC) This new six-hour certification course, developed by the International Consortium of Real Estate Associations (ICREA), teaches REALTORS how to integrate international referals into their business plans and market themselves worldwide as TRC. search word: TRC REAL ESTATE ASSISTANT A comprehensive two-day certificate course that provides an intensive introduction to the real estate business and to the specific ways support staff can become valuable assets to their employers. search word: REPA REALTOR FAMILY DESIGNATION & CERTIFICATION S What do the letters after a REALTOR 's name mean? Use this quick reference guide to access information about the designations and certifications offered by NAR and its affiliates. search words: REALTOR family designation programs AE COMPETENCIES The competencies an association executive should be proficient in to successfully serve the evolving REALTOR association. search words: AE competencies ETHICS COURSES FOR REALTOR ASSOCIATION STAFF AND VOLUNTEER LEADERS Information on mandatory Professional Standards training, including on-line education, for members and association staff. search words: ethics course STRATEGIES IN NON PROFIT MANAGEMENT CERTIFICATE Essential Financial Tools for Nonprofit Managers, October 26, 2005, San Francisco, CA. For AEs only. This one-day course, offered in conjunction with the University of Chicago, teaches financial management and accounting principles for nonprofit organizations. Limited class size. $350 registration fee (certificate program); $250 (non-certificate program). search words: University of Chicago strategies NAR MEETINGS & EXPO The latest information on the national Annual REALTORS Conference & Expo, Midyear Legislative Meetings & Expo, AE Institute, and Leadership Summit. search words: meetings & expo AE INSTITUTE March 31-April 4, 2006, Reno, Nevada. A four-day educational and networking experience for AEs. The Institute curriculum focuses on competences critical to the success of REALTOR organizations. search words: 2006 AEI = password required 6

Technology Recognition CENTER FOR REALTOR TECHNOLOGY View updates and demos of the CRT s development projects. The CRT Outreach program helps members and associations understand, plan for, and use advanced technologies. search words: CRT home REALTOR SECURE A program that certifies MLSs and brokers technology security practices and enables REALTOR organizations to demonstrate their commitment to information security. Developed by the Center for REALTOR Technology search words: Realtor secure NoSCRAPE A free software application that makes theft of real estate listings more difficult. Developed by The Center for REALTOR Technology. search word: NoScrape RECAPTCHA 1.0 A free software package that can determine if a computer is under attack by a remote computer programmed to intrude and capture private data. Developed by the Center for REALTOR Technology. search word: recaptcha RETRIEVER VERSION 1.0 A program that takes information directly from the MLS and formats it for display to consumers. Developed by the Center for REALTOR Technology search word: retriever VIRTUAL OFFICES WEBSITES (VOWS) EDUCATION CENTER A resource for policy documents, guidelines, background information, and other material on Virtual Office Websites (VOWs). search words: VOWs and education WEB WIZARD REPORTS In-depth reports by NAR s Web Wizards on the latest technology products and services. search words: NAR web wizard TECHNOLOGY ADVISORS Get the inside scoop with RealtorMag Online personal advisors on hardware, software, internet, wireless communications, home office, and personal assistants. search word: advisor REALTOR MAGAZINE GOOD NEIGHBOR AWARDS The Good Neighbor Awards recognizes REALTORS who have made extraordinary commitments to improving their communities quality of life. search words: good neighbor HOPE AWARDS The HOPE awards recognize organizations and individuals who make outstanding contributions to the cause of increasing minority homeownership search words: 2005 hope awards WITHIN THESE WALLS EXHIBITION NAR is the proud sponsor of the "Within These Walls..." exhibition at the Smithsonian's National Museum of American History. This unique exhibition centers on 200 years of American history as seen from the doorstep of one house that stood from colonial days through the mid-1960's in Ipswich, Massachusetts. search words: within these walls AEC RECOGNITION AND AWARDS The REALTOR AE Recognition Program honors excellence in the REALTOR association management profession. search words: AEC awards = password required 7