Future Resident Guide 1
Unlock More Kitchen Masterpieces Make Yourself at Home Welcome...2 Resident Testimonials...5 Rental Qualification Criteria...9 It s Time To Apply...15 It s Time To Move In...19 Our Promise...22 FirstKeyHomes.com Welcome 1
Finding A Home Perfect For You Unlock More Staying Up All Night FirstKey Homes is committed to helping you find a house that s perfect for your needs. Our nationwide network of rental homes and specialized leasing agents in each market means we can find the right match for you. In this guide, you ll find answers to common questions about renting, information on the application process, a move-in checklist and more. With FirstKey Homes, you re covered: 24-Hour Emergency Maintenance Local Maintenance Teams In Every Market Call Center Dedicated To Customer Care Convenient Ways To Pay Rent FirstKey Homes is pledged to the letter and spirit of all applicable state and federal fair housing laws, including, without limitation, the Fair Housing Act (Title VIII of the Civil Rights Act of 1968, as amended), for the achievement of equal housing opportunities for all rental applicants and Residents throughout each of the states in which we operate. We encourage, foster and support an affirmative advertising, marketing and rental program in which there are no barriers to obtaining or enjoying housing because of race, color, religion, sex, handicap (disability), familial status, national origin or any other class of persons recognized under any applicable federal, state or local laws, rules or regulations. In addition, it is FirstKey Homes policy to make reasonable accommodations for persons with disabilities in accordance with applicable fair housing laws. 2 Welcome FirstKeyHomes.com FirstKeyHomes.com Welcome 3
Unlock More Sunday Crosswords Resident Testimonials What s life like as a resident in a FirstKey home? Read what some of our happy customers have to say. So far I love this company! They have a $25 application fee. Most companies charge $45 or more. The agent and the company were really responsive and answered all of my questions. They even suggested a different move-in day to keep me from paying too much out of pocket. I ve been in the property for a month and all my needs have been met. I would suggest anyone to rent from this company! - Nakisha E. 4 Resident Testimonials FirstKeyHomes.com FirstKeyHomes.com Resident Testimonials 5
Resident Testimonials FirstKey Homes is a godsend after wasting money with other rental companies. I was able to locate a great home in a highly-desirable neighborhood at a reasonable price. My representative went above and beyond in assisting me with securing this home. Did I mention that I found this house on a Thursday and moved in the following Monday? Thanks a bunch to FirstKey Homes and their amazing staff! You ve all been amazing! Unlock More Fun In The Sun - Roxy M. FirstKey Homes is a great company to rent from! Problems fixed in 2 days. Just go online and put in your request and they are on it. They don t bother or harass you. I love this company. - Nic W. I have been with FirstKey Homes for three years now and absolutely love them. Any issues that you have are quickly taken care of. I would highly recommend them to anyone. - Tammara G. 6 Resident Testimonials FirstKeyHomes.com FirstKeyHomes.com Resident Testimonials 7
Unlock More Yoga Time Rental Qualification Criteria Before moving forward, let s make sure you understand and meet all the requirements for residency. 8 Rental Qualification Criteria FirstKeyHomes.com FirstKeyHomes.com Rental Qualification Criteria 9
OCCUPANCY STANDARDS The following general occupancy standards apply based on 2 persons per bedroom, plus one per home. (Occupancy standards may vary by region based on local laws.) Residents who exceed these occupancy standards, will be required, upon the end of the current lease term to either: Transfer into another available home which has more bedrooms; Terminate lease. AGE Bedrooms 1 3 2 5 3 7 4 9 5 11 Number of Persons Applicants must be 18 years of age or older unless deemed to be an adult under applicable law with respect to the execution of contracts. APPLICATION Applicants are required, unless otherwise noted, to pay a $25.00 non-refundable application fee to authorize a background check and additional qualification processes. All Applicants are required to furnish valid identification. Non-US citizens applying to a home may be required to present information acknowledging the individual s right to live in the United States through the duration of the lease term. Upon Applicant approval, Leases are required to be signed within 24 hours of generation. In the event Lease is not signed within the 24-hour time period FirstKey Homes may elect to cancel the application and place the home back on the market. Full Security Deposit must be received in local office within 48 hours of lease signing and must be paid with Cashiers Check or Money Order. If funds are not received within 48 hours of lease signing, FirstKey Homes may elect to cancel the lease and place the home back on the market. INCOME Household income must be equal to three (3.0) times the monthly rent or higher. Applications with more than three (3) Applicants will be evaluated by the top 3 earning incomes when calculating household income. *Example Monthly Rent = $1,000.00 Minimum Combined Monthly Gross Household Income = $3,000 Applicants that are employed will be asked to provide proof of income for the past four (4) consecutive weeks unless otherwise advised by a representative of FirstKey Homes. Additional Income Sources- Social Security, Child Support, Disability, Retirement, and Bank Statements are accepted All income should be verified and evidenced by the source of income. If income is not verifiable, FirstKey Homes may request additional information for verification CREDIT REQUIREMENTS A review of credit history will be entered into a scoring model to determine creditworthiness. Applicant(s) may be subject to increased security deposit if no credit score can be obtained. Open bankruptcies may result in an automatic denial of the application. Applicant(s) are subject to further verification at the request of FirstKey representative. GUARANTORS/COSIGNERS Only one guarantor per home is permissible. A guarantor is subject to increased creditworthiness and must prove income of four (4.0) times the monthly rent or greater. For guarantor-supported applications, an additional $25 application fee will be required. Guarantor is required to sign lease and be held financially responsible to the terms outlined in the lease. OFAC-OFFICE OF FOREIGN ASSETS CONTROL An OFAC search is completed for each Applicant. If Applicant appears on OFAC list, the application will be denied. CRIMINAL HISTORY A criminal background check will be conducted for each applicant and occupant age 18 years or older. Criminal histories presented through applicant screening report pertaining to weapons, drugs, violence, or any other act that poses a threat to household, neighborhood, vendors, FirstKey employees, or the physical property itself, may result in a denial. Denied Applicants may request reconsideration of Landlord decision by providing additional information to assist Landlord in its review of criminal findings. RENTAL HISTORY Each applicant is required to provide two years of residency history. Any outstanding debt and/or judgement owed to any prior landlord may result in a denial. Prior evictions, filed or enforced, may result in an automatic denial of the application. We may request rental verification if rental history cannot be verified. APPLICANT SCREENING/MULTIPLE APPLICANTS Multiple applicants may apply on the same application when applying through our portal. Need help applying for a home? Call your local property management office for assistance. SECURITY DEPOSIT Applicants that are approved and wish to move forward with a lease are subject to paying a security deposit. Security deposits may vary depending on the market, credit/risk score, other various qualification factors. All persons occupying the property need to be identified in the application; this includes all minors under the age of 18. *We consider many factors when evaluating applicant s ability to pay rent. The example above is for illustrative purposes only and does not guarantee that you will be approved. 10 Rental Qualification Criteria FirstKeyHomes.com FirstKeyHomes.com Rental Qualification Criteria 11
AVAILABLE SOON HOMES If you find a home you love, and it says, Available Soon, that means one of our residents still lives in this home. Please respect their privacy and do not attempt to peek inside the home. To get information about when this home is ready to show, please call your local leasing agent. RENTER S INSURANCE Residents are required to carry a minimum of $100,000 Property Loss and Personal Liability Insurance coverage. In addition, we ask that you identify FirstKey Homes as a Party of Interest or Interested Party (or similar language as may be available) on the renter s liability insurance policy. Proof of this coverage is required at lease renewal and/or time of possession. Waterbeds will only be allowed with proof of fully paid insurance for the term of the lease. PETS We know how much you love your fur babies and that s why we have an awesome pet policy. Unless at the written approval from the Landlord, no more than three (3) pets are allowed in the home. Restricted breeds include Pitbulls, Rottweilers, German Shepherds, Doberman Pinchers, Staffordshire Terrier, Akita, Wolf-Hybrids, or any mix of the listed breeds. A non-refundable pet fee (per pet) in the amount of $250 is due prior to move in. Verified service and assistance animals are always welcome. These animals will not incur pet fees and are not subject to the pet restrictions bestowed in this section. Assistive animals require Landlord s advanced written authorization. Exotic and/or poisonous animals are not permitted regardless of whether the animal is a pet or an assistive animal. Pet policies are subject to local city or county ordinances. COMMITMENT TO EQUAL HOUSING FirstKey Homes is pledged to the letter and spirit of all applicable state and federal fair housing laws, including, without limitation, the Fair Housing Act (Title VIII of the Civil Rights Act of 1968, as amended), for the achievement of equal housing opportunities for all rental applicants and Residents throughout each of the states in which we operate. We encourage, foster and support an affirmative advertising, marketing and rental program in which there are no barriers to obtaining or enjoying housing because of race, color, religion, sex, handicap (disability), familial status, national origin or any other class of persons recognized under any applicable federal, state or local laws, rules or regulations. In addition, it is FirstKey Homes policy to make reasonable accommodations for persons with disabilities in accordance with applicable fair housing laws. UTILITIES All utilities are the responsibility of the resident. Please contact your local leasing agent to determine if gas is required at the home. All utilities should be on and active in your name on the day of move-in. VEHICLES No more than four (4) vehicles are permitted at the residence. Vehicles must be operational and have current registration up to date. Additional HOA restriction may apply to number of vehicles, commercial vehicles and allowed parking locations. FCRA COMPLIANCE Landlord is required to obtain written permission from applicants or tenants may show that Landlord has permissible purpose to obtain credit reports. Adverse action, any action by a landlord that is unfavorable to the interests of a rental applicant or tenant; will be given to the applicant or tenant as a notice of that fact in writing or electronically. Any consumer report that is printed will be securely disposed in the event further information may be evaluated by representatives of the Landlord. APPLICATION DOES NOT CREATE A LEASE This application, even if accepted, shall under no circumstances be considered a lease agreement between Applicant and Landlord, or an offer to lease. No lease shall exist between Applicant and Landlord unless and until the parties enter into a formal Lease Agreement and Applicant pays all required fees, security deposits, and rent. *Any application that provides falsified or intentionally incorrect information may be subject to automatic disqualification. If an Applicant falsifies their application and/or supporting documentation, Landlord has the right to hold all deposits and fees paid to apply towards liquidated damages. 12 Rental Qualification Criteria FirstKeyHomes.com FirstKeyHomes.com Rental Qualification Criteria 13
Unlock More Quality Time It s Time To Apply Now you can get the ball moving by submitting an application. We ll walk you through everything you need to know. 14 It s Time To Apply FirstKeyHomes.com FirstKeyHomes.com It s Time To Apply 15
It s Time To Apply Unlock More Belly Rubs 1. Head over to FirstKeyHomes.com 2. If you saved your search, log in for your list of saved homes. If you did not save your search, from the home page, type in the city on the search bar. You will be directed to that city s landing page. Type in the address of the home and click on the home. Click Apply Now 3. Find the home you ve selected and Click Apply Now 16 It s Time To Apply FirstKeyHomes.com FirstKeyHomes.com It s Time To Apply 17
Unlock More Nights In It s Time To Move-In This is really happening! Here are some more details about what to expect, along with tips on how to make your move as smooth as possible. 18 It s Time To Move-In FirstKeyHomes.com FirstKeyHomes.com It s Time To Move-In 19
It s Time To Move-In 6 weeks before the move Start gathering boxes 2 weeks before the move Confirm your rental truck MOVE-IN ORIENTATION Prior to your move-in, a local FirstKey Homes representative will go through your new home with you to inspect the condition of the home in detail and make sure it s ready for you. This is your change to note any concerns or other issues, so you re not held liable for them later. We ll go over the locations of important mechanicals such as electrical service panel (aka the breaker box) and HVAC system. It s an important official step before you move in and a great way to get to know your new home MOVE-IN CHECKLIST Moving is stressful! To help you get through this as easy as possible, we ve curated a list of steps that will keep you organized during your move. 8 weeks before the move: Find companies to help with your move Professional movers Truck rentals for a DIY move Ask friends and family for extra boxes. You can also get boxes from retailers or stores. Use this moving calculator to estimate how many boxes you might need. http://hdmoving.com/ 5 weeks before the move Sell. Donate. Dispose. Start gathering items you aren t taking with you on the move. Find a local place to donate items, sell through your social network or dispose of items. Call to make sure you are all set for moving day Change your address Use the online form (USPS Change of Adress Form) or head to the post office to fill out a physical form. 1 week before the move Pack a convenience box Pack a box to easily locate items you need for the first day at your new home. Create a binder Gather important information and documents regarding your move 4 weeks before the move Tissue, paper plates, paper towels, soap, medicines, phone charges, etc. Moving company estimates, new lease agreement, birth certificates and other important documents you want to keep handy. Organize school records If you have children, contact the new school district and gather information on the new school. Arrange to have their records transferred after the move. Select moving company or reserve truck Make the final preparations for your moving company or rental truck. Most companies require a deposit to reserve. Start packing Label each box as you pack them. Get familiar Find local convenience stores, veterinarians, hospitals and your favorite places to eat. Don t forget about shot records or other physical exams needed for admission into schools. 3 weeks before the move Cancel/Transfer Utilities Contact your current utility providers and confirm the days they will be disconnected. Set utilities up for your new home. 20 It s Time To Move-In FirstKeyHomes.com FirstKeyHomes.com It s Time To Move-In 21
Our Promise Our mission is to improve the quality of living for renters across America. At FirstKey Homes, we re by your side for the long haul not just until you sign your lease. Don t think of us as a landlord but your neighbor, helping you turn your house into a home perfect for you. Unlock More In A FirstKey Home Finding the right home is important to you. That makes it important to us. With our extensive selection in a variety of communities, you ll find the home where the walls will measure your children s height, where amazing dinner parties are hosted, and where friends come over to watch the big game all at a price that works for you. And once you ve found your perfect home, we handle any big disruptions that could come up so you can experience what really matters to you. Welcome to FirstKey Homes. This document is the Resident Selection Criteria of FirstKey Homes. It may be revised, modified, or updated at any time by FirstKey Homes, LLC at the discretion of FirstKey Homes, LLC. Applicants applying to homes inside homeowner s associations (HOA s) or other municipalities may be subject to additional qualification criteria. Residents under previous Landlord-Resident contracts currently occupying homes under FirstKey Homes ownership herein does neither confirm nor guarantee that residents meet FirstKey qualification standards. Read the full FirstKey Homes Resident Selection criteria. This can be found in a link on every home s individual listing under the rental amount. 22 Our Promise FirstKeyHomes.com
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