Citizens Views and Priorities

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Citizens Views and Priorities Ben Page, Chief Executive, Ipsos MORI @benatipsosmori ben.page@ipsos.com

IPSOS TOP CITIES Based on what you have seen yourself, or heard about from others, which three cities in the world do you think are the best to 1. Live in? 2. Visit? 3. Do business in? 2 2017 Ipsos.

3 2017 Ipsos. Which is the world s favourite city?

WHICH ARE THE TOP CITIES FOR LIVING? 4 2017 Ipsos.

Top City for living 2017: Zurich 5 2017 Ipsos.

IPSOS TOP CITIES Top cities for living 2017 City % score 2017 rank 2013 Rank Zurich 18 1 (-) 1 Sydney 16 2 (-) 2 Abu Dhabi 13 =3 (é) 7 Vancouver 13 =3 (-) N/A Stockholm 13 =3 (é) 8 London 12 =6 (é) =3 Amsterdam 12 =6 (é) =10 Toronto 12 =6 (é) 6 Oslo 12 =6 (é) =10 New York 11 =10 (ê) 5 Paris 11 =10 =3 6 2017 Ipsos.

WHICH ARE THE TOP CITIES FOR DOING BUSINESS? 7 2017 Ipsos.

Top City to do business in 2017: New York 8 2017 Ipsos.

IPSOS TOP CITIES Top five cities to do business in 2017 City % score 2017 Index rank 2013 Index Rank New York 23 1 (-) 1 Abu Dhabi 21 2 (-) 2 London 16 =3 (é) 5 Hong Kong 16 =3(-) 3 Tokyo 15 5 (ê) 4 Zurich 11 =6 (é) 7 Beijing 11 =6 (-) 6 Los Angeles 11 =6 (é) 10 Berlin 10 =9 (-) =9 Shanghai 10 =9 (-) =9 9 2017 Ipsos.

WHICH ARE THE TOP CITIES FOR VISITING? 10 2017 Ipsos.

Top City to visit 2017: Paris 11 2017 Ipsos.

IPSOS TOP CITIES Top five cities to visit 2017 City % score 2017 Index rank 2013 Index Rank Paris 21 1 (-) 1 Rome 20 2 (é) 3 New York 16 3 (ê) 2 London 13 =4 (-) 4 Sydney 13 =4 (é) 5 Abu Dhabi 12 =6 (-) =6 Tokyo 12 =6 (-) =6 Amsterdam 10 8 (é) =10 Los Angeles 9 9 (ê) =7 Madrid/Zurich 8 10 (-) =10 12 2017 Ipsos.

Top cities: Generational favourites 13 2017 Ipsos.

IPSOS TOP CITIES Top Cities Index: rank by generation Baby Boomer (1945-65) 1. Zurich 2. Sydney 3. New York 4. London 5. Abu Dhabi 6. Paris 7. Vancouver 8. Rome 9. Tokyo 10. Stockholm/Toronto/Vienna Gen X (1966-79) 1. New York 2. Abu Dhabi 3. Sydney 4. London 5. Zurich 6. Paris 7. Tokyo 8. Rome 9. Vancouver 10. Amsterdam Millennial (1980-95) 1. New York 2. Abu Dhabi 3. Paris 4. London 5. Tokyo 6. Rome 7. Los Angeles 8. Zurich 9. Sydney 10. Amsterdam Gen Z (1996-) 1. New York 2. Abu Dhabi 3. Tokyo 4. London 5. Los Angeles 6. Paris 7. Rome 8. Sydney 9. Amsterdam 10. Berlin 14 2017 Ipsos.

IPSOS TOP CITIES Top cities to live in: scores by generation Baby Boomer (1945-65) Gen X (1966-79) Millennial (1980-95) Gen Z (1996-) Zurich 23% Zurich 21% Abu Dhabi 14% Los Angeles 16% Sydney 19% Sydney 19% Zurich 14% Abu Dhabi 15% Vancouver 17% Vancouver 14% New York 13% New York 15% Stockholm 16% Stockholm 14% Sydney 13% London 14% Oslo 15% Oslo 14% London 13% Amsterdam 13% Toronto 14% Abu Dhabi 13% Paris 12% Paris 12% Vienna 12% Toronto 12% Amsterdam 12% Zurich 11% Amsterdam 12% Amsterdam 12% Toronto 12% Rome 11% Auckland 12% Auckland 11% Vancouver 11% Sydney 11% Copenhagen 11% London 11% Stockholm 11% Tokyo / Vancouver/ Toronto 10% 15 2017 Ipsos.

Least popular cities out of 60 offered =48 Guangzhou, China 1% 1% 3% =49 Tel Aviv, Israel 1% 1% 1% =49 Manila, Philippines 1% 2% 1% =49 Casablanca, Morocco 1% 2% 1% =49 Jakarta, Indonesia 1% 1% 1% =49 Warsaw, Poland 1% 1% 1% =53 Bogota, Colombia 1% 1% 1% =53 Belgrade, Serbia 1% 1% 2% =53 Lagos, Nigeria 1% 1% 1% =53 Karachi, Pakistan * 1% 1% =59 Nairobi, Kenya * 1% 1% =59 Tehran, Iran * 1% * Live % Visit % Work % 16 2017 Ipsos.

Globally 17 2017 Ipsos.

What Makes Somewhere a Good Place to Live? Q Low level of crime Health Services Clean Streets Thinking generally, which of the items on this list would you say are most important in making somewhere a good place to live? You can choose up to five Affordable decent housing Education provision Shopping facilities Low level traffic congestion Public transport Open spaces Activities for teenagers % Select 20 26 26 25 29 29 37 36 47 64 18 2017 Ipsos. Base: 596,000 BVPI survey responses

We re so woke to concerns about Crime, because we value our safety above all Please select the top five attributes that you believe makes somewhere a good place to live else Feeling safe Affordable decent housing High quality health services Reliable and efficient public transport Access to the natural environment Shopping, leisure and dining experiences A strong sense of community Connectivity Good job prospects A lack of road congestion High quality education opportunities Social cohesion Opportunity for all A prosperous economy Sports and recreation Baillieu Museums, galleries, festivals 19 19 2017 Ipsos. 8% https://www.ipsos.com/en-au/life-australia-2017 10% 17% 22% 21% 25% 24% 28% 28% 31% 35% 40% 40% 46% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 52% 73%

Most prefer to live in streets not tower blocks

Londoners want terraces, not high-rise Which, if any, of the following types of housing do you think is the most suitable for meeting the needs of Londoners? Total Inner London Outer London More terraced houses More purpose built flats in low-rise blocks (5 storeys or less) More purpose built flats in medium-rise blocks (6-20 storeys) More converted flats More semi-detached houses More purpose built flats in high-rise blocks (more than 20 storeys) More detached houses Other 10 8 9 11 7 8 11 6 7 4 9 2 4 1 24 15 21 20 21 17 17 17 13 29 BASE: 504 ADULTS 15+ IN GREATER LONDON, 29 JAN-26 FEBRUARY 2016; INNER LONDON (186), OUTER LONDON (318) 23 2017 Ipsos. SOURCE: IPSOS MORI

Six out of ten want limits on tall buildings To what extent, if at all, do you agree or disagree with the following statements..? There should be more limits placed on the height of new tall buildings being built or planned in London % Agree 59 62 57 There should be more limits placed on the number of new very tall buildings with 50 or more storeys being built or planned in London 59 62 58 There should be no limits on the number of new very tall buildings with 50 or more storeys being built or planned in London 21 17 23 58 66 53 % Disagree 16 19 15 Total Inner London Outer London 17 21 Total Inner London 15 Outer London Total Inner London Outer London BASE: 504 ADULTS 15+ IN GREATER LONDON, 29 JAN-26 FEBRUARY 2016; INNER LONDON (186), OUTER LONDON (318) 24 2017 Ipsos. SOURCE: IPSOS MORI

49% in inner London say too many tall buildings According to the latest research, there are nearly 270 buildings of over 20 storeys currently under construction, planned or proposed, including 25 that are between 50 and 70 storeys high. Do you think the number of new tall buildings over 20-storeys currently under construction, planned or proposed is too much, too little or about right? Too little 11 Don t know 3 39 Too much 5 2 15 42 50 % Don t know % Too little % About right About right 47 49 34 % Too much Inner London Outer London Base: 504 adults 15+ in Greater London, 29 Jan-26 February 2016; Inner London (186), Outer London (318) 25 2017 Ipsos. SOURCE: IPSOS MORI

Bringing systems to life MOVING CITIZENS FROM TODAY S PROCESS TO TOMORROW S TECHNOLOGIES Dialogue participants discussed: 6 city systems 3 integrated future scenarios 10 technologies Here is an example of how city systems might evolve in the future through technology 26 2017 Ipsos. 3D food printing at home

Key principles for the vision of future cities KEY VALUES EMERGING FROM CITIZEN DISCUSSIONS OF URBAN FUTURES Equality of access to services Encourage social interaction Grass roots innovation Secure & reliable technology Natural food Avoid loss of basic skills Local governance but central oversight Support art & culture Efficient use of resources Allow for individual choices Most important principles for citizens 27 2017 Ipsos.

Key principles underpinning urban life KEY VALUES EMERGING FROM CITIZEN DISCUSSIONS OF URBAN FUTURES Equality of access to services Local governance but central oversight Grass roots innovation Efficient use of resources Natural food No citizens left behind by lack of access to technology or resources Local decisionmaking but government oversight, particularly around health Use innovation to spark community projects & resource sharing Renewable energy and waste reduction and re-use to protect environment Avoid losing naturalness of food, and keep its social and cultural aspects 28 2017 Ipsos.

Key principles for use of technology KEY VALUES EMERGING FROM CITIZEN DISCUSSIONS OF URBAN FUTURES Avoid loss of basic skills Encourage social interaction Support art & culture Secure & reliable technology Allow for individual choices Use technology to make life easier, but avoid losing skills e.g. cooking Use technology to aid efficiency but not to replace all faceto-face interaction Use innovation to support art & culture, not just productivity & efficiency Data sharing can offer tailored services but needs to be secure Smart devices can encourage positive behaviour but allow nudges to be ignored 29 2017 Ipsos.

Technology revolution in our future cities CITIZEN PREFERENCES AROUND APPLICATION OF NEW TECHNOLOGIES Less positive reactions More positive reactions Future Cities Dialogue Future Cities Dialogue Future Cities Dialogue Future Cities Dialogue Future Cities Dialogue Future Cities Dialogue BIOMETRIC TRANSPORT CARDS Future Cities Dialogue DRIVERLESS CARS 30 2017 Ipsos. 3D PRINTERS PERSONAL HEALTH TRACKERS SMART HOUSEWARE PORTABLE BATTERY PACK Future Cities Dialogue Future Cities Dialogue Future Cities Dialogue VIRTUAL DOCTOR DRONES SMALL SCALE NUCLEAR REACTORS Based on qualitative exercise indicating top-of-mind consumer reactions & preferences SYNTHETIC MEAT

In conclusion - change is coming Clean, safe, green top concerns ahead of public health (but..) Technology changes fast Infrastructure more slowly Transparency and lack of trust Greatest human needs unchanged Things aren t so bad Good luck!

Thank you Email: ben.page@ipsos.com Twitter: @benatipsosmori