VILLALTEA MANAGEMENT / With VILLALTEA MANAGEMENT, you will get only the best out of your second home»

Size: px

Start display at page:

Download "VILLALTEA MANAGEMENT / With VILLALTEA MANAGEMENT, you will get only the best out of your second home»"

Meryl Bryant
5 years ago
Views:

VILLALTEA MANAGEMENT + 34 670 569 255 / +34 647 584 222 www.villaltea-management.

1 VILLALTEA MANAGEMENT / «contact@villaltea-management.com With VILLALTEA MANAGEMENT, you will get only the best out of your second home»

Editorial A knowledge of the area reveals that second-home owners have difficulty, if any wish at all, to undertake the complete management of their property themselves, often due to reasons of

2 Editorial A knowledge of the area reveals that second-home owners have difficulty, if any wish at all, to undertake the complete management of their property themselves, often due to reasons of distance from their main place of residence. This means that all VILLALTEA MANAGEMENT employees are fully committed to providing you with the best possible service, whether it be property management when you are absent, porter services during your stay or property rental services. This is an eciting challenge for us: dealing with new situations on a day-to-day basis, anticipating what services are going to be required, innovating our services in order to meet your epectations more fully. We are pleased to provide you with our brochure which describes the numerous business focuses that we are working on. Some of them have already been implemented while others are still underway. The aim of these business focuses is to live up to the trust you have placed in us by providing enhanced quality services to ensure that your property will receive the best possible care and attention. We are proud of the trust that our clients place in us. Our firm promise is to continue being worthy of that trust, and to place our eperience and knowledge at our clients disposal. Fabrice Dolou Director Editorial Page 2

Our work Place our management eperience at the disposal of your property so that it is friendly and inviting Thanks to the 4 ways of intervention : 1 Property management when you are absent 2 Porter

3 Our work Place our management eperience at the disposal of your property so that it is friendly and inviting Thanks to the 4 ways of intervention : 1 Property management when you are absent 2 Porter services during your stay 3 Property appointment 4 Property rental service To achieve this there is a team at your disposal And it can be adapted to your needs and epectations Home management specialists. An active listening stage to understand your needs properly. We have acquired our eperience in needs the business world. Preparation of a customised contract which meets your specified. We are fully committed to carrying out out all the services you require. Full implementation of said action plan. Dedicated to suggesting specific, directly applicable solutions. Regular reports on procedures undertaken. Our clients are our professional priority. Each and every service has a specific goal: first class property maintenance. Our work Page 3

1 - Property management You own a second home on the Costa Blanca, but you live hundreds of kilometres away, perhaps abroad We organise inspection visits depending on which format you choose.

4 1 - Property management You own a second home on the Costa Blanca, but you live hundreds of kilometres away, perhaps abroad We organise inspection visits depending on which format you choose. During these visits we perform the following tasks : Serv ices Confort Serenity Lue Visits Collect and forward mail (once a month) W e prov ide you with a report with photos on your property after each v isit A game of keys in our possession Check that ev erything opens and closes property (porter's office, locks) Ventilate the property Perform a complete inspection of the interior and eterior of your property Inspect the rooms Check the drains and taps to make sure there are no leaks Check that all the appliances and utilities on the property are in working order W ater the plants Inspect the garden and the pool Check the indoor and outdoor lighting are working properly Pay the bills (water, electricity, gas, telephone, insurance, charges, taes) Liaise with the security company Undertake terrace W e take emergency action if a serious problem arises which needs to be dealt with immediately, (natural disasters, v andalism etc), and contact you 6 hours of cleaning offers 12 hours of cleaning offers 3 preparation serv ices on your property 3 welcome packs Esthetics serv ices X1 Esthetics serv ices X2 BRONZE caretaker serv ice offer (5 days of the week, 08:00-21:00) SILVER caretaker serv ice offer (7 days of the week, 08:00-21:00) GOLD caretaker serv ice offer (7 days of the week, 24 hours of the day) Property Management Page 4

2 - V.I.P Services Your second home should above all be welcoming, a place of rest for your family and guests. We offer you a wide range of services that can be adapted to suit your needs.

5 2 - V.I.P Services Your second home should above all be welcoming, a place of rest for your family and guests. We offer you a wide range of services that can be adapted to suit your needs. Your administrator at VILLALTEA you with the following services : MANAGEMENT can analyse your specific needs, and provide Collection and transfer from the airport or train station Vehicle with driver Luury car hire Vehicle cleaning Limousine hire Helicopter / private jet hire Boat hire Maid / housekeeper service, maintenance service Esthetics services (massage, body treatments, waing) Organisation of cocktail parties, themed evenings Professional photographer Professional chef in your kitchen Tickets and bookings for shows, sports events, etc. Flight, travel, cruise bookings, etc. Arrangements for babysitters, tais, restaurants Golf course bookings Home delivery Dry-cleaning Sports trainer Interior design and architectur Official paperwork V.I.P Services Page 5

3 - Property appointment It is certainly true that a property in the Costa Blanca is one of the best investments that you can make. If you want you can rent it.

6 3 - Property appointment It is certainly true that a property in the Costa Blanca is one of the best investments that you can make. If you want you can rent it. VILLALTEA MANAGEMENT will manage the rental of your property for you from start to finish. We will act as your local representative, and will : Preparation of the advert, publication on our website Reception of telephone calls Issue of the booking form Receipt of the reservation deposit Drafting and issue of the contract Receipt of total payment Property Appointment Page 6

7 4 Property rental service Contact with the tenants one week before arrival to make all the necessary arrangements Preparation of the property (bedrooms, bathrooms, fresh drinks) Appointment at an agreed location (restaurant, beach, motorway toll booth, etc.) Condition of the premises on arrival Recovery of the deposit Delivery of the keys Cleaning of your home and laundry service in the middle of the rental period Local products for the tenants Condition of the premises on departure Cleaning of your home and laundry service following each rental period Property rental service Page 7

8 Our Partner Rapid access to complementary information Download and print directly the parts of the formulas that interest you Contact us on-line In our website

Hotel Facilities & Services

Hotel Facilities & Services Reception with concierge assistance Tailor made services prior to arrival Each Art room individually designed and furnished Private fresh water swimming pool Pool bar Private