Housing Programme (Level 3) CIH L3 Housing Certificate NVQ L3 in Housing Functional Skills (L2 English and Maths) Information.

Transcription

1 Information Housing Programme (Level 3) CIH L3 Housing Certificate NVQ L3 in Housing Functional Skills (L2 English and Maths) An Introduction

2 Contents Housing Programme: Level Introduction... 4 Summary of Outcomes: Advanced Apprenticeship: Housing Level Chartered Institute of Housing (CIH) Level 3 Certificate in Housing Practice (Knowledge /Technical Certificate)... 5 City and Guilds NVQ Level 3 Housing Certificate (competence element)... 5 Functional Skills... 5 Employment Rights and Responsibilities (ERR)... 5 City and Guilds NVQ Level 3 Housing Certificate: Mandatory and Optional Units... 6 CIH Level Certificate in Housing Practice: Pathways and Options... 8 Pathway 1: Managing Housing Services

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4 Housing Programme: Level 3 Introduction This short guide is designed to give you information about the Housing Level 3 Programme you will be following. This programme is recognised as an Advanced Apprenticeship Programme in Housing and is supported by Asset Skills. This programme is recognised by the Housing Sector and the Supported Housing Sector across the UK. The programme consists of a number of qualifications which make up the Level 3 Programme. The following table details what the Housing Apprenticeship Programme consists of, the awarding bodies and the qualification numbers. Summary of Outcomes: Advanced Apprenticeship: Housing Level 3 Knowledge Qualification Chartered Institute of Housing (CIH) Level 3 Certificate in Housing Practice ( ) Credit Value 27 Competency Qualification (NVQ) City & Guilds Level 3 Certificate in Housing ( ) Credit Value 29 Functional Skills City & Guilds Maths Level 2 ( ) City & Guilds English Level 2 ( ) Employment Rights and Responsibilities (ERR) workbook- Workbook: Personal Learning and Thinking Skills (PLTS) - Workbook: Creative Thinking Independent Enquiry Reflective Learning Team Working Effective Participation 4

5 Chartered Institute of Housing (CIH) Level 3 Certificate in Housing Practice (Knowledge /Technical Certificate) The knowledge and understanding elements of the development programme is supported through the use of the CIH Housing Certificate. You will be required to complete 26 credits, including Core Units, Pathway Units and Optional Units. Information on the content of the qualifications can be found on pages For the level 3 Certificate, you are required to take 3 core mandatory units, three Pathway Units (e.g. Managing Housing Services Pathway ) and a further 2 Optional units. You will receive a student Handbook on commencement of your studies. This will include details of how you will be supported in your learning. City and Guilds NVQ Level 3 Housing Certificate (competence element) NVQs are made up of units of competence which detail what you must do in order to be deemed competent in your present role. You will also need to demonstrate with evidence that you have the knowledge and understanding to be able to perform your job. Your NVQ assessor and internal verifier will make a decision whether to use assignments from the CIH qualification (see below) to count as evidence for the assessment criteria in the NVQ. You will have to achieve a minimum of 29 credits in order to fulfil the requirements of the NVQ. You can achieve more than 29 credits, if you and your employer wish. The qualification structure for the NVQ level 3 appears on pages 4 and 5. Functional Skills You will be required to undertake formal assessments of Functional Skills. If you already have a grade A-C in English or Maths GSCE within the past five years you may be exempted from one or more of these Functional Skills. It will be necessary to ensure that documentary evidence, usually a certificate, is provided as proof. We will provide support for you to prepare and undertake the assessments for Functional Skills. Employment Rights and Responsibilities (ERR) You will be asked to complete an ERR. The booklet will need to be reviewed with your development programme assessor, mentor or line manager. This workbook will require a sign off sheet: signed by yourself, employer or tutor at Dutton Fisher Associates as evidence that ERR has been successfully completed. The following pages provides additional information on the CIH and NVQ qualifications 5

6 City and Guilds NVQ Level 3 Housing Certificate: Mandatory and Optional Units NVQ: You will have to achieve a minimum of 29 credits in order to fulfil the requirements of the NVQ. This will include 15 Mandatory (M) and 14 Optional (O) credits. 4 Mandatory Units = 15 Credits. Optional Units = 14 credits C & G unit Unit Title number Mandatory Units for Advanced Apprenticeship Unit 222 Employment Rights and Responsibilities in the Facilities Management, Housing and Property Sectors M / O M 2 Credit Value Unit 301 Promote Safe, Ethical and Sustainable Practice in Housing M 5 Unit 302 Plan Own Professional Development within Housing M 3 Unit 303 Develop Positive Relationships with Customers and Colleagues in Providing a Housing Service Optional Units: Managing Housing Assets M 5 Unit 208 Assess Housing Need O 4 Unit 209 Match the Needs of Individuals with available Accommodation O 3 Unit 304 Respond to Customer Requests for Repairs O 2 Unit 305 Inspect the Condition of Property O 4 Unit 306 Organise the Maintenance and Repair of Property O 4 Unit 307 Allocate Accommodation to meet Customers Needs O 3 Unit 308 Set Up and Manage Tenancy, Licence and Leaseholder Agreements O 4 Unit 309 Respond to Possible Breaches of Agreements in the Housing Sector O 4 Unit 310 Sell Property to Customers within a Housing Organisation Setting O 3 Unit 311 Provide Housing Advice and Guidance to Customers O 3 Unit 312 Manage Empty Properties O 2 Unit 313 Provide a Housing Rent Service O 3 Unit 314 Manage Temporary Accommodation O 3 Unit 315 Deal with Customers by Telephone O 7 6

7 C & G unit Unit Title number Optional Units: Developing and involving Individuals and communities M / O Credit Value Unit 316 Support the Customers Engagement with the Local Community through Identification of Support Networks and Development Opportunities O 3 Unit 317 Arrange and Facilitate Meetings with Housing Customers and Others O 3 Unit 318 Work with Customers and Groups to Develop the Community O 3 Unit 319 Develop and Sustain Partnership Working Arrangements in a Housing Environment O 2 Unit 320 Develop and Promote Customer Involvement in a Housing Organisation O 3 Optional Units: Housing and Support Services Unit 321 Contribute to the Development, Implementation and Review of Support Plans with Individuals within a Housing Environment O O 4 Unit 322 Support Social and Personal Development Needs of Customers within a Housing Environment O 4 Unit 323 Help Customers to Move and Settle into New Living Environments O 4 Unit 324 Contribute to Safeguarding Individuals from Harm, Abuse, Exploitation and Discrimination in a Housing Environment O 6 Unit 325 Direct Work with Customers Who Use a Housing Service O 4 Unit 326 Enable Housing Customers to Establish and Maintain Contacts and Interests in Isolating Situations O 4 Unit 327 Provide Support to Customers to Reduce the Risk of Homelessness O 4 Optional Units: Management and Leadership Unit 328 Plan and Allocate and Monitor Work of a Team O 5 Unit 329 Support Team Members in Identifying, Developing, and Implementing new Ideas O O 4 Unit 330 Set Objectives and Provide Support for Team Members O 5 Unit 331 Address Performance Problems Affecting Team Members O 3 Unit 332 Support Leaning and Development within Own Area of Responsibility O 5 7

8 CIH Level Certificate in Housing Practice: Pathways and Options You will be required to complete 26 credits, including Core Units, Pathway Units and optional Units. The 3 Core units of the Course are: The Delivery of Affordable Housing Services. The unit aims to introduce learners to affordable housing organisations and the services they deliver. This includes the key themes of partnership working, resident participation and regulation. : Know the main types of affordable housing service providers nationally and the services they deliver Understand the importance of partnership working in the delivery of housing and community services. Know a range of opportunities for resident participation in housing and housing related services Understand the regulatory system for affordable housing and the use of performance measures Professional Practice Skills for Housing. This unit enables learners to develop and reflect upon professional practice skills for housing. It will explore in breadth communication skills, organisational skills, team working and customer service skills. It will also introduce learners to professional development planning. Know how to develop personal organisational skills. Understand how teams can work effectively. Understand the key communication skills and techniques in the work environment. Know about key customer service skills. Understand how to plan training and development needs. Equality and Diversity for Housing The unit introduces learners to equality and diversity legislation in a housing context. It also looks at the diversity of communities and how organisations respond to diversity in order to provide effective services. Know equality and diversity legislation and how it relates to housing. Understand the diversity of housing service users, and how they impact on housing organisations. 8

9 Understand the approaches used by housing organisations to respond to the diverse needs of service users. Pathway 1: Managing Housing Services. Pathway Unit: Occupancy Tenure Lettings This unit give learners an understanding of the different legal terms on which people may occupy their homes. In particular, it will explore the different tenancy types available, and how homes are allocated and let by landlords. Understand types of occupancy and tenure Understand different types of tenancy. Understand different approaches to allocation and lettings. Pathway Unit: Involving Housing Service Users This unit aims to give learners a deeper appreciation of the drivers for service user involvement, and to enable them to plan for more effective involvement. Understand why service user involvement is important in housing in a range of settings Know a range of opportunities for service user involvement in housing. Understand how to plan for service user involvement Pathway Unit: Prevention & Management of Rent Arrears This unit requires learners to understand the importance of a rent arrears strategy and the management of supportive services. It will also examine the legal framework for arrears management Understand rent arrears strategies, policies and procedures. Understand good practice in effective arrears management. Understand the legal framework for arrears management Optional Unit: The Legal Framework for Housing This unit requires learners to understand relevant aspects of the civil and criminal justice process and to consider how criminal, contract law and tort impacts on housing. This unit will also explore the basis for housing law in a country in the EU. Understand the legal framework of the country within the EU in which you live or work. Know about the implications of the law for housing. Know how housing disputes are resolved through judicial intervention and nonjudicial processes. 9

10 Optional Unit: Dealing with Anti-Social Behaviour in Housing This unit will help learners to understand the ways in which landlords and their partners can deal with Anti-Social Behaviour (ASB). Understand the definition of, and background to, Anti-Social Behaviour (ASB). Understand the statutory and non-statutory bases for dealing with ASB. Understand approaches to tackling and preventing ASB in a housing context. 10

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