CIH Level 2 certificate in housing maintenance (QCF) Credit value: 16

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1 CIH Level 2 certificate in housing maintenance (QCF) Credit value: 16 CIH is the leading awarding organisation for housing qualifications and we are dedicated to providing the highest quality, relevant and up-to-date qualifications for everyone in housing. Equipping your housing professionals and tenants with key skills and expert knowledge, with an accredited qualification from CIH, will drive improvement and add value enabling your organisation to compete more effectively. The CIH Level 2 certificate in housing maintenance aims to: Provide learners with a basic understanding of housing. Introduce some of the skills and knowledge necessary to participate in housing related activities whether paid or voluntary. Prepare learners for future study. The qualification is an introductory vocational qualification for the housing sector, which is broadly comparable to a GCSE (grades A-C) or an NVQ Level 2 and is aimed at: Anyone who is new to the sector or wishes to improve their knowledge and skills Anyone not currently working in housing but considering a housing career. Tenants and residents wishing to enhance their personal involvement and understanding of housing issues. Anyone working in housing who wish to attain an initial housing Minimum credit to be achieved at or above the level of the qualification: 16 The CIH recommended guided learning hours are 126. The Unit and Qualification Certificate will include the logos of the regulators of England (Ofqual), Wales (Welsh Government) and Northern Ireland (CCEA) and is accredited only for England, Wales and Northern Ireland. Unit Title Credits Level Housing provision and housing organisations 4 2 Customer care in the housing context 3 2 House construction 4 2 Housing maintenance systems 2 2 Developing skills for working in housing 3 2

2 Housing provisions and housing organisations Credit value 4 Learning hours Understand different types of housing provision. 1.1 Describe different forms of housing provision and tenure in the UK. 1.2 Explain the key features of the main tenures. 2. Know about the relationship between landlord and tenant. 2.1 Describe the different types of landlord in the rental sector. 2.2 Describe the relationship between different types of landlord and their tenants. 3.1 Outline the range of housing organisations. 3. Know about the range of services housing organisations provide. 3.2 Describe the range of services housing organisations provide. 3.3 Identify other organisations that work with housing providers to deliver services to tenants Outline the kinds of services provided by these organisations. 4. Know how housing organisations are regulated and funded. 4.1 Identify the statutory bodies that regulate housing providers 4.2 List ways of paying for housing

3 Customer care in the housing context Credit value 3 Learning hours List the different customers of a housing organisation. 1. Know the diverse range and needs of customers. 1.2 Identify the different needs of customers. (For example, people with sight or hearing impairment, cultural or religious needs, mental health awareness, different tenancies, socio / economic background and individual preferences.) 2. Understand the principles of equality and diversity. 2.1 Explain the principles of equality and diversity. 2.2 Outline the main provisions of equality and diversity policy and legislation. 3.1 Describe the principles of customer care. 3. Understand the principles of customer care. 3.2 Explain the importance of confidentiality in customer care. 3.3 Describe appropriate ways of responding to customers in difficult circumstances. (For example angry customers, customers in distress).

4 Developing skills for working in housing Credit value 3 Learning hours Describe a housing related activity. 1. Know how to learn from their own experience. 1.2 Describe the role they played in the housing related activity. 1.3 Assess their part in the activity. 2. Know the key practical skills necessary for working within a housing organisation. 2.1 Identify and prioritise daily responsibilities. 2.2 Identify a range of time management techniques. 2.3 Describe the importance of team working. 3.1 Communicate effectively in oral and written formats. (For example produce a report and give a presentation.) 3. Know the key communication skills necessary for working in a housing organisation. 3.2 Use IT to do two of the following; produce: A report; Presentation; or Leaflet 3.3 Describe how to handle a difficult situation in an assertive way. 3.4 Describe how to use active listening techniques.

5 House construction Credit value 4 Learning hours Know the common construction forms of social housing stock. 1.1 Describe the main types of construction of pre and post Second World War for social housing. 1.2 Summarise the main structural features of a typical dwelling. 2.1 Describe drainage systems above and below ground. 2. Know the utility services provided to a typical dwelling. 2.2 Describe gas, electricity and water mains supplies and distribution. 2.3 Describe the main types of space and water heating systems. 3. Know common housing defects and repairs. 3.1 Describe common housing/building or property defects and e.g. damp, Infestation asbestos and gas servicing. 3.2 Define an emergency repair.

6 Housing maintenance systems Credit value 2 Learning hours Know systems to deliver a service for responsive/day to day repairs. 1.1 Describe the key challenges for delivering an economic, efficient and effective responsive/day to day repairs service. 1.2 Explain the key stages of an economic, efficient and effective responsive repairs/day to day service. 2. Know systems to deliver long term asset management programmes. 2.1 Describe the types of work included in asset management e.g. planned and programmed maintenance, improvements, major repairs, cyclical including annual maintenance. 2.2 Describe systems used to deliver economic, efficient and effective asset management programmes. 3. Understand the relationship between the client and contractor roles in the delivery of housing maintenance systems. 3.1 Describe the relationship between clients and contractors in the delivery of housing maintenance systems. 3.2 Explain the benefits of the client and contractor approach to managing housing maintenance systems.