ACTIVEKEY, EKEY BASIC, EKEY PROFESSIONAL, IBOX KEYBOXES, AND THE KEYBOX INFORMATION MANAGER COMPUTER SYSTEM (KIM) POLICIES AND PROCEDURES

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1 ACTIVEKEY, EKEY BASIC, EKEY PROFESSIONAL, IBOX KEYBOXES, AND THE KEYBOX INFORMATION MANAGER COMPUTER SYSTEM (KIM) POLICIES AND PROCEDURES Real Estate Information Network Inc. (REIN) administers the ActiveKEY, ekey Basic, ekey Professional and ibox Keyboxes and KIM Computer System for the benefit of its members and affiliates. These policies and procedures have been accepted and approved by REIN and may be amended and/or revised from time-to-time. I. DEFINITIONS A. "Associate" is a licensed real estate agent or licensed appraiser who is associated with a REIN member firm in good standing. B. "Key" is the ActiveKEY or ekey Basic or ekey Professional. C. "Keybox" is the Supra ibox BT. D. "Keyholder" is a member broker or appraiser in good standing, a licensed real estate agent or appraiser under the supervision of a member broker or appraiser in good standing or an affiliate in good standing who enters into a Lease Agreement. E. "KIM" is the Keybox Information Manager Computer System. F. "Lease Agreement" or "Lease" is the Keyholder Sub-Lease/License Agreement for Supra Key/Keybox System. G. Listing Input System means REIN s primary listing data input system. H. "PIN" is the Personal Identification Number assigned to a Key. I. "Policies" or "Policies and Procedures" are these ActiveKEY, ekey Basic, ekey Professional, ibox Keyboxes and KIM System Policies and Procedures. J. "Principal" is the principal broker or principal appraiser of a REIN Member Firm in good standing. K. Products and Equipment mean the electronic Keys, and Keyboxes leased to the Keyholder. L. "Quarterly System Fee" is the quarterly rent for the lease and use of the equipment, network and software. M. "REIN" is Real Estate Information Network, Inc. N. "REIN Member", "Member" or "Member Firm" refers to a Member of REIN in good standing (as defined in REIN's bylaws). O. "Rules and Regulations" are the rules and regulations of REIN. P. "Services" and Network mean the equipment, software and support provided by Supra. Q. Software means SupraWeb, KIMVoice, SupraNet, programming code embedded in the product that enables it to function and object code version of computer programs. R. Supra is Supra Products, a division of UTC Fire & Security Americas Corporation, Inc. who has granted a license to REIN to use the Keybox System software. S. "Transfer Form" is the Supra ibox Transfer Form. T. User s Guide is Supra s ActiveKEY User Guide or Supra s ekey User Guide. 1

2 II. POLICIES The Policies governing the Service are as follows: A. The Service is approved by the Board of Directors of REIN to be used with properties listed solely in the REIN system and located in REIN's Existing Service Area, as defined in Section A.1.a.(i) of the Rules and Regulations. No other lockbox or keysafe system may be used in connection with properties listed solely in the REIN system unless approved by the Board of Directors of REIN. Other MLS/Association Keybox Systems including Virginia Peninsula Association, Williamsburg Association, Chesapeake Bay and Rivers Association, Albemarle Area Association, Eastern Shore Association and Richmond Association of REALTORS are approved for use on listings that are submitted to both REIN and the other MLS/Association. B. Upon execution by a Keyholder of a Lease Agreement and payment of the Quarterly System Fee, the Keyholder agrees to observe and perform all the terms and conditions of the Lease Agreement, the User s Guide, the Rules and Regulations and these Policies. The Keyholder's breach or violation of any of the terms and conditions of the Lease Agreement, the User s Guide, the Rules and Regulations or these Policies will constitute grounds for termination of the Lease Agreement, imposition of costs, charges and liquidated damages and suspension of Keyholder's access to, and use of, the Service, REIN MLS Computer System and all other REIN services. 1. Receipt of Key, PIN and Keyboxes a. REIN will lease Keys and Keyboxes to Keyholders at the then applicable Key Issuance and Quarterly System Fee. b. REIN requires that each Keyholder receive the appropriate instructional training before a Key and PIN will be assigned to such Keyholder. 2. Title / License to Use Upon execution of the Lease Agreement, the signing Keyholder will be granted a revocable non-exclusive sub-license to use the Key and Keyboxes (assigned to the Keyholder) in connection with Keyholder's normal and customary real estate activities. The Service, including all its components, and the Equipment, is and shall at all times remain the property of Supra. All additions, attachments, replacement parts and repairs to the Equipment, and any replacements shall become part of the Equipment and shall, without further act, become the property of Supra. Supra shall have the right to attach labels on any item(s) of the Equipment to indicate that the Equipment is owned by Supra, and Keyholder shall not remove any such label. Keyholders may not place any marks or labels on the Key or assigned Keyboxes. To do so may result in replacement charges being assessed to the Keyholder. The Software and all applicable rights in patents, copyrights, trade secrets, and trademarks are and shall at all times remain the property of Supra. Keyholder shall warrant and represent that he/she shall use the Service only for business or commercial purposes. 2

3 3. Purpose A Keyholder shall use the Key only for the purpose of gaining entry into real property on which a Keybox has been installed. Unless otherwise authorized, all appointments for showing property listed in REIN shall be conducted through the listing firm. Keyholder acknowledges that neither the Service, the Keyboxes nor the Key, nor any other Supra product used in connection with the Service is a security system and that the Service is a marketing convenience key control system, and as such, any loss of Keys or disclosure of PIN compromises the integrity of the Service and each Keyholder agrees that she or he will use her or his best efforts to insure the confidentiality and integrity of all components of the Service. 4. Termination / Revocation of Service Use of the Key shall be revoked forthwith by deactivating the Key and Keyholder's rights under the Lease Agreement shall terminate upon the happening of any one of the following events: a. Keyholder may terminate the Lease Agreement at any time by paying any delinquent fees then estimated by REIN to be past due and by concurrently returning to REIN, at a place designated by REIN, the ActiveKEY and any assigned Keyboxes. Any unused portion of any fee for use of the service previously paid shall be forfeited by Keyholder unless REIN, at its option, offers a refund as determined by REIN s Board of Directors. b. Keyholder ceasing to be directly affiliated with a Member Firm (not an affiliated entity of a Member Firm). c. Failure of Keyholder to perform in accordance with any or all of the terms and conditions set forth in the Lease Agreement or any other agreements with REIN. d. Failure of Keyholder to observe any of the Rules and Regulations or these Policies. e. Notification from REIN to Keyholder that the Service is being changed or discontinued. Within 30 days following notice from REIN to Keyholder that the Service has been discontinued, Keyholder shall terminate the Lease Agreement. 5. Quarterly System Fee / KEY Issuance Fee a. A Quarterly System Fee, as determined from time to time by the Board of Directors of REIN, shall be payable by each Keyholder. Billing notification will be sent to each Keyholder at the primary address on file. It is the Keyholder's responsibility to make timely payment. Quarterly System Fees must be paid by the last day of the month prior to the beginning of each consecutive quarter. Failure of REIN to invoice Keyholder for the Quarterly System Fee shall not relieve Keyholder of its obligation to pay the Quarterly System Fee when due and payable pursuant to the Lease Agreement. Failure to pay the Quarterly System Fee when due will result in the assessment of a late fee and possible suspension / termination of service as well as all other REIN services. Services will be reactivated back to the beginning of the then current service period once payments, including the applicable late fee, have been received by REIN. b. A Key Issuance Fee will be charged to all new Keyholders. 3

4 6. Refund Program If a Keyholder terminates his or her Lease Agreement, REIN may at its sole option (to be determined by REIN s Board of Directors) offer a refund to Keyholder provided Keyholder returns his or her assigned Key and all Keyboxes in good condition, repair and working order, except for ordinary wear and tear. 7. Current Update Code Upon execution of a Lease Agreement, a Keyholder acknowledges that the Key remains updated by connecting wirelessly to a compatible cellular network. a. If the Key is outside compatible cellular range for more than 24 hours, Keyholder cannot use the Key unless the Keyholder obtains a new update code. b. A Keyholder will not be issued a new update code if the Keyholder's Key license is revoked and or services are suspended. 8. Security of Key / Keyholder Responsibility Each Keyholder acknowledges that the observance of all agreements with REIN s Rules and Regulations and these Policies are essential to maintaining the security of the Service and to prevent its unauthorized use by others. Each Keyholder is also required: a. To keep the Key in the Keyholder's possession or in a safe place at all times and at all times to be accountable to REIN for the Key. b. Not to disclose or to make readily available to any third party the Keyholder's PIN. c. Not to allow the Keyholder's PIN to be displayed on or attached to the Key. d. Not to loan the Key to any person or entity for any purpose whatsoever or to permit the Key to be used by any other person or entity whatsoever, whether or not such other person is a real estate broker or associate. e. Not to assign, transfer or pledge the Lease Agreement. f. To immediately notify REIN within five (5) days, excluding weekends and Federal holidays, by telephone and in writing of the loss or theft of the Key and the circumstances surrounding such loss or theft. Keyholder will be responsible for current Replacement Fees. g. To observe all of the Rules and Regulations, all terms and provisions of the Lease Agreement, Policies and User s Guide as modified from time to time. h. To attend an instructional meeting or meetings on the operation and use of the Key as required by REIN. i. To immediately notify REIN within two (2) days, excluding weekends and Federal holidays, of any changes in Keyholder's company/office affiliation or termination. 9. Emergency Use of Principal's or Managing Broker's Key If a Keyholder loses his/her Key or the Key ceases to operate during weekend or nonbusiness hours, the Principal or the managing broker of Keyholder's Member Firm (at his/her discretion) may loan his/her Key to the Keyholder. Within two (2) days, excluding weekends and Federal holidays, after such use, the Principal or such managing broker must come in to a REIN office with his/her Key and sign a statement outlining the circumstances for the loan of the Key. The Principal's or such managing broker's PIN will be reprogrammed at that time without charge. 4

5 10. Audit or Inspection of Key Upon receipt of written notice from REIN, a Keyholder shall submit his/her Key for inspection at such place and time as REIN shall designate. The Key shall be deemed lost if a Keyholder fails or refuses such request or is unable to demonstrate that the Key is within the Keyholder's physical control and possession. Failure to submit the key for inspection will subject Keyholder to replacement key fees and suspension of Keyholder s access to, and use of, the Service, REIN MLS Computer System and all other REIN Services. Keys which are deemed lost will be deactivated and Keyholder will be subject to the terms outlined in II.B No Warranty / Maintenance a. Keyholder s obligation to make payments to or at the direction of REIN shall not be subject to any setoff, claim or defense for any reason, including any claims Keyholder may have against Supra or for loss or damage of or to the service. REIN assumes no responsibility for or makes any representation or warranty, express or implied, of any kind whatsoever, in connection with the Service. Without limiting the foregoing, REIN makes no representation or warranty as to the design, condition, quality, suitability, operation, use or performance of the equipment, computer system or software or as to their merchantability or fitness for any particular purpose. REIN shall not be liable to Keyholder for any representation, claim, breach of warranty, expense or loss directly or indirectly caused by any person, including REIN, or in any way related to the Service, and Keyholder waives all rights to make any such claim. Keyholder is acquiring the Service "as is," "where is" and "with all faults". If the equipment, computer system or software are not properly installed or performed, do not operate as represented or warranted by Supra (or any other person) or are unsatisfactory for any reason, Keyholder shall assume all performance risks and shall make any claims solely against Supra and Keyholder shall nevertheless pay to REIN or its designee all amounts specified in the Lease Agreement. b. Keyholder understands and agrees that neither Supra nor any salesperson or agent of Supra is an agent of REIN. No person other than an officer of REIN is authorized to waive or alter any term or condition of the Lease Agreement and no representation as to the Service or any other matter by Supra or any other person shall in any way affect Keyholder s duty to pay the rent and perform the obligations required by the Lease Agreement. REIN shall not be liable to Keyholder for any act, neglect, omission, breach or default by any third party. Keyholder acknowledges and agrees that Keyholder has not relied on any statement, warranty or representation by REIN or any agent of REIN not specifically set forth in the Lease Agreement. c. Keyholder agrees that REIN shall have no responsibility for the installation and maintenance of the Equipment and other components of the Service. 12. Risk of Loss / Return of Equipment a. KEYHOLDER ASSUMES ALL RISK OF LOSS, DAMAGE OR DESTRUCTION TO THE EQUIPMENT FROM THE DATE OF DELIVERY UNTIL THE DATE THE EQUIPMENT IS RETURNED TO REIN. Keyholder shall promptly notify REIN or its designee if any such loss occurs. No loss, damage or destruction to the Equipment or any component of the Service shall relieve Keyholder of any obligation under the Lease Agreement including any liquidated damages. 5

6 b. REIN or its agents or representatives shall have the right, upon reasonable notice to Keyholder, to inspect the Equipment at the principal offices of the Organization or wherever the Equipment may be located. c. At the termination of the Lease or the expiration of the Term, Keyholder, at his/her expense, shall immediately return to REIN or its designee, all of the Equipment with all Software and other components of the Service which have been leased to Keyholder, in good condition, repair and working order, except for ordinary wear and tear. 13. Maximum Number of Keyboxes / Authorization Letters Keyholders will be provided a Keybox for every active listing, pending listing (with an off market date within 90 days prior to Keyholder's request for a Keybox) and every rental listing which is listed in the REIN system and which shows the Keyholder as the primary listing agent and which also indicates there is a REIN Keybox on the property (STH keybox code in listing). Listing real estate agents in need of additional Keyboxes may obtain them from another Keyholder, provided the provisions of Paragraph II.B.14 below are fully satisfied. Keyholder may also obtain additional Keyboxes from any REIN office. Listing real estate agents may appear in person to obtain Keyboxes or send their assistants with signed authorization letters. REIN staff will verify whether a Keyholder is entitled to receive additional Keyboxes prior to issuing Keyboxes to such Keyholders. Listing real estate agents with signed listing agreements that have not been entered into the Listing Input System may also obtain Keyboxes provided they bring a copy of the listing agreement to REIN when obtaining the Keybox. Keyboxes that have been purchased will not be counted when determining total number of authorized keyboxes to be provided by REIN for eligible listings. 14. Transfer Rights A Keyholder may transfer any of his/her assigned Keyboxes to another licensed real estate agent, provided: a. That agent is a licensed real estate agent who is affiliated with a REIN real estate broker Member in good standing; b. That agent has executed a Lease Agreement with REIN as the administrator of the Lease; c. That a completed Transfer Form is delivered to REIN within two (2) days, excluding weekends and Federal holidays, listing among other things the identification numbers of Keyboxes being transferred. 15. Authorization Each Keyholder will secure written authorization from the owner of property listed for sale or rent for the installation and use of a Keybox on such property. Extreme care should be taken by a Keyholder to ensure that all doors to the listed property and the Keybox are locked. The Keyholder shall disclose to the property owner that the Keybox is not designed or intended as a security service or device. 16. Termination / Revocation of Services Use of the Keyboxes will be revoked forthwith and Keyboxes must be returned to REIN in good working order and condition (or Keyholder will be required to pay the then Keybox replacement fee) within five (5) days, excluding weekends and Federal holidays, of the happening of any one of the following events: 6

7 a. Keyholder ceases to be directly affiliated with a Member Firm (not an affiliated entity of a Member Firm). b. Failure of Keyholder to observe the terms and conditions set forth in the Lease Agreement or any other agreements with REIN or to observe any of the Policies. 17. Audit / Inspection of Keybox To assure that an adequate inventory of Keyboxes for Keyholder s use is maintained, REIN may conduct Keybox audits, from time to time, for the purpose of recalling Keyboxes that exceed the maximum number of Keyboxes as outlined in Paragraph II.B.13 above. Keyholders who have Keyboxes in excess of the number allowed will be given notice by REIN to return a specified number of Keyboxes by a date specified in the notice. Failure to return the requested Keyboxes which are assigned to the Keyholder or to submit a Keybox Transfer Form pursuant to the terms of the Lease Agreement or the Policies will subject the Keyholder to Keybox replacement fees, administrative fees and other charges as stated in the Policies or as determined by the Board of Directors of REIN. Upon receipt of written notice from REIN, a Keyholder shall submit his/her Keyboxes for inspection at such place and time as REIN shall designate. The Keybox shall be deemed lost if a Keyholder fails or refuses such request or is unable to demonstrate that the Keybox is within the Keyholder's physical control and possession. Failure to submit the keybox for inspection will subject Keyholder to replacement keybox fees and suspension of Keyholder s access to, and use of, the Service, REIN MLS Computer System and all other REIN Services. Keyboxes which are deemed lost will subject the Keyholder to the terms outlined in II.B Lost / Stolen Keyboxes Keyholder must immediately notify REIN within five (5) business days by telephone and in writing of the loss or theft of any Keyboxes and the circumstances surrounding such loss or theft. Keyboxes which are deemed lost / stolen will subject the Keyholder to the terms outlined in II.B Defective Keyboxes Keyholder must return a defective or malfunctioning Keybox to REIN who will issue Keyholder another Keybox; provided there has been compliance with all agreements and Policies. Keyholder shall be responsible for the repair or replacement cost of any Keybox or Keybox part, including shipping and handling, necessitated by the negligent handling or abuse by Keyholder as determined by REIN. 20. Keybox Access Hours / Call Before Showing Feature Keyboxes are factory set to allow access from 6 am to 9 pm, non-daylight savings time (or 7 am to 10 pm daylight savings time). In special circumstances, Keyholder may deactivate the preset access settings, thus allowing 24-hour access. Keyholder may bring a Keybox to a REIN office to have the access hours changed to a more restrictive time frame. Keyholders who wish to have more control over the access to the Keybox may bring a Keybox to a REIN office to activate the Call Before Showing (CBS) feature. This feature requires a showing real estate agent to call the property owner or the listing real estate agent to obtain a seven digit code number before the Keybox can be opened. 7

8 21. Removal of Keyboxes from Properties Keyholder is responsible to remove a Keybox within 24 hours of the complete execution of a contract for sale of the property, within 24 hours of the withdrawal or expiration date of the listing on such property, or as otherwise directed by the property owner. The foregoing periods may be extended if retaining the Keybox is necessary for the performance of an appraisal of the property. Keyboxes removed by REIN will subject Keyholder to Keybox retrieval fees and or Keybox replacement fees. 22. Advertisement of Keybox Presence Keyholder may not advertise in any format other than in REIN's Listing Input System the availability of a Keybox on listed property. C. In addition to the foregoing Policies, Keyholder must acknowledge and observe the following: 1. Fee Schedule All referenced fees as determined by the Board of Directors of REIN are set forth in the Key/Keybox Service Fee Schedule which may be amended from time to time. 2. Keyholder Representations Keyholder represents and warrants to REIN that: a. Keyholder (i) holds a valid real estate broker ( Broker ) or appraiser license in the Commonwealth of Virginia, (ii) is an independent contractor affiliated with a Broker or appraiser and holds a valid real estate agent or appraiser license in the Commonwealth of Virginia, (iii) is in the employ of a Broker or agent and has been authorized by such Broker or agent in writing (in form and substance reasonably satisfactory to REIN to use the Service, or (iv) has joined REIN as an affiliate member (individually as Affiliate and collectively as Affiliates ). b. Keyholder is in good standing of REIN; c. Keyholder has the authority and legal right to enter into and perform the Lease, and the Lease has been duly executed and delivered by Keyholder and constitutes the legal, valid and binding obligation of Keyholder, enforceable against Keyholder in accordance with its terms; d. All information contained in the Lease Agreement, and all information, including credit and financial information, at any time submitted by Keyholder to Supra and/or REIN is true and correct in all respects; and e. There is no action, suit, investigation or proceeding pending, or to the knowledge of Keyholder threatened, against Keyholder before any court, arbitration or administrative or governmental body that would materially and adversely affect the ability of Keyholder to perform its obligations under the Lease Agreement. 3. Keyholder Covenants Keyholder covenants and agrees: a. to indemnify, defend and hold harmless Supra, and REIN and their respective directors, officers, agents, representatives, employees, successors and assigns, from and against any and all claims, demands, actions, losses, damages, injuries, obligations, liabilities and costs and expenses of every kind or nature (including 8

9 reasonable attorneys fees) incurred in connection with or by reason of the Service, Keyholder s use of the Service or any component thereof, without limitation, claims for negligence, product liability or copyright, patent or trademark infringement; and b. that neither Supra, nor REIN shall be liable for any lost business, or any direct or indirect damages incurred by Keyholder, arising out of the use or inability to use the Service for any purpose whatsoever; and c. that Keyholder will not misuse, alter, modify, tamper with, sell, license, rent, lend, encumber or transfer the Service or any component thereof, notwithstanding REIN s right to the proceeds thereof; and d. to provide Supra and REIN with written notice of any legal proceeding or arbitration in which Keyholder is named as a defendant and which alleges defects in the Keys or the KeyBoxes, within ten (10) days after Keyholder becomes aware of such action. The obligations set forth in subparagraphs (a) and (b) above shall survive termination of the Lease Agreement. 4. Failure to Comply / Keyholder s Default Failure to observe or comply with any of the terms and provisions of the Lease Agreement, the Rules and Regulations or these Policies shall constitute an event of default under the Lease Agreement and a violation of these Policies. Additionally, the insolvency or bankruptcy of Keyholder, or Keyholder s making of an assignment for the benefit of creditors, or the appointment of a trustee or receiver for Keyholder or for a substantial part of its assets, or Keyholder s failure generally to pay its debts as they become due or the institution by or against Keyholder of any bankruptcy, reorganization, arrangement or insolvency proceedings shall constitute an event of default under the Lease Agreement and a violation of these Policies. 5. Rights and Remedies of REIN In the event of any such default under the Lease Agreement or a violation of these Policies, REIN has the right to exercise one of more of the following remedies: a. to immediately suspend services and access to the Service and to the other services of REIN to the defaulting party and to impose costs, charges and liquidated damages. b. terminate the Lease Agreement, c. terminate all of Keyholder s rights to use the Service and demand the return of any Equipment, Software or other component of the Service to a place designated by REIN, or d. deactivate any component of the Service; e. bill the Keyholder for any outstanding amounts owed under the Lease, including any applicable liquidated damages for the failure to return the Equipment. f. take any and all actions necessary to collect the amounts currently due and owing under the Lease, including any and all costs and expenses of every kind or nature (including reasonable attorneys fees, whether incurred at the trial or appellate level, in an arbitration proceeding, or in bankruptcy, including any adversary proceeding, contested matter or motion, or otherwise) incurred by REIN in connection with the exercise of its rights and remedies under the Lease. In the event any action for the collection of amounts due hereunder is instituted, Keyholder shall pay, in addition to the amounts payable in connection with the Lease Agreement, all costs and expenses of any such action. Keyholder expressly waives all 9

10 rights to possession of the Service or any component thereof after the occurrence of an Event of Default and all claims or losses caused by or related to any repossession. REIN s failure or delay in exercising any right or remedy under the Lease Agreement shall not operate as a waiver thereof or of any subsequent breach. Keyholder understands that REIN s rights and remedies are cumulative, not exclusive, and no exercise of any remedy shall preclude the exercise of another remedy. 6. Violations If a Keyholder permits an unauthorized person or persons to use a Key or to gain access to the Service or fails to observe any of the terms and provisions of the Lease Agreement, the Rules and Regulations or these Policies, the Keyholder shall be subject to loss of services and to costs, charges and liquidated damages as set forth in the Policies, the Rules and Regulations or as determined by the Board of Directors of REIN. The Board of Directors of REIN shall have the authority to receive complaints and hold hearings to determine if any Polices have been violated. 7. Arbitration / Litigation Any controversy or claim arising out of or relating to the Lease Agreement shall be determined and decided by arbitration. Keyholder hereby consents to arbitration in accordance with the commercial arbitration rules then prevailing of the American Arbitration Association and the award rendered by the arbitrator or arbitrators shall be final and judgment may be entered in any court having jurisdiction thereof; unless the parties otherwise agree in writing, such arbitration will be conducted in the City of Virginia Beach, VA. 8. Assignment by Keyholder a. Keyholder shall not assign the Lease Agreement or sublease the Service. b. Keyholder shall not mortgage or otherwise encumber the Service or any part thereof, or permit any lien to attach or exist on any Equipment or other part of the Service. 9. Governing Law and Venue The validity of the Lease Agreement and all of its terms and provisions, as well the rights and duties of the Keyholder and REIN, shall be governed by the laws of Virginia. Venue shall be the courts of the city of Virginia Beach. 10. Miscellaneous If any provision of the Lease Agreement, the User s Guide, the Rules and Regulations or the Policies shall be held to be invalid, illegal or unenforceable, such holdings shall not affect the validity, legality or enforceability of the remaining provisions. 11. Amendments These Policies may, from time to time, be modified, amended and supplemented by the Board of Directors of REIN. 10

11 Revised 07/15 KEY/KEYBOX SERVICE FEE SCHEDULE Key / Keybox Service Fees Quarterly System Fee (ActiveKEY)... $60.00 Quarterly System Fee (ekey Basic)... $54.00 Quarterly System Fee (ekey Professional)... $78.00 Key Issuance Fee... $100** ActiveKEY Repair Cost... Current Supra Repair Fee ActiveKEY Replacement (First time loss)... $99** ActiveKEY Replacement Fee (2 nd time loss and thereafter)... $249** Keybox (ibox BT) Replacement... $120.00** PIN Reprogramming... Free when Replacement Key is Issued Late Fee... $15 Keyboxes (Leased)... Included in Quarterly System Fee Keyboxes (Purchase)... $ plus tax Excess Keybox Recall Fee... $ plus tax* Keybox Administration Fee... $15 Keybox Access Hours Reprogramming... Included in Quarterly System Fee Keybox Call Before Showing Programming... Included in Quarterly System Fee Keybox Retrieval For Non-Defective or Abandoned Keyboxes... $140 Loaning Key, making PIN readily available to others -first offense... $250 Loaning Key, making PIN readily available to others -not first offense... up to $500 Failure to report Key as Lost within five (5) business days... $250 Failure to submit the Equipment for inspection as requested by REIN Current Replacement Fee * Also subject to Admin Fee **These fees may be refunded provided equipment is returned in good condition, repair and working order, except for ordinary wear and tear and the account has not been sent to a collection agency. 11