Registered Care Homes Housing Management

Transcription

1 Registered Care Homes Housing Management Policy Health & Safety Policy Finance Policy References Other CLC policies relating to this policy Legislation relating to this policy The Care Homes (Wales) Regulations 2002; Regulations 16, 24 and 41 Date of Last Review March 2016 Date of next Review March 2017 Responsible for Policy Review Quality Housing Sub Group

2 Introduction This policy and procedure covers the various aspects of housing management Community Lives Consortium undertake in its role as managing agent in partnership with various registered social landlords. The aim of this policy is to ensure high quality provision of housing services and support for the Tenants we support in respect of their tenancy to live in their homes. This Policy contains the following sections and appendices: Section 2 Allocations and Lettings Principles Underpinning the Process of Allocations and Lettings Stage 1 Making a decision Stage 2 The Key Stages Post Making a Decision Stage 3 Variations to the Allocations and Lettings Process Relating to Circumstances Appendix 1 Housing Assessment / Referral Form Appendix 2 Self Referral Form Appendix 3 Assessment Meeting Recording Form Appendix 4 Transfer Request Application Form Appendix 5 Housing Support Plan Page 2 of 6

3 Section 3 Operating the Tenancy Agreement The relationship between Tenants, the landlord and the Consortium Tenants Rights and Responsibilities under the Tenancy Agreement Introducing Tenants to their Tenancy Agreement and the Tenant s Guarantee Dealing with breaches of tenancy conditions Appendix 1 Grounds for Possession (table of information) Appendix 2 Signing Tenancy Agreements and Capacity Page 3 of 6

4 Section 4 Repairs and Maintenance Repair Obligations and Rights Day to Day Repairs Making Alterations or Improvements Planned and Cyclical Maintenance Furniture Repairs and Renewal (R&R) Internal Redecoration Appendix 1 Repairs Reporting Checklist Appendix 2 Furniture Repair and Renewal Inventory Section 5 Health and Safety in the Home Adaptations to the Property Fixed Appliances & Equipment Portable Equipment Protection from Fire Security Systems Safety of Furniture and Furnishings Gardens and External Features Appendix 1 Fire Risk Assessment Guidelines Appendix 2 Fire Risk Assessment Appendix 3 Key Register Appendix 4 Fire Log Book Page 4 of 6

5 Section 6 Rent and Service Charge Accounting Rent Accounting Service Charges Appendix 1 Sample Service Charge Statement Section 7 Managing Rent Arrears Housing Benefit Housing Benefit Overpayments Preventing Rent Arrears Recovery of Current Tenant Arrears Recovery of Former Tenant Arrears Section 8 Consultation and Participlation Principles Underpinning the Practice of Consultation and Participation The Areas of involvement Participation and Consultation on Operational Issues Participation and Consultation on Strategic Issues Guidelines for Supporting Individuals to participate Opportunities for consultation with the Landlord Appendix 1 Participation on Operational Issues (table of Information) Appendix 2 Participation at a Strategic Level (table of Information) Page 5 of 6

6 Section 9 Moving On Planned and unplanned moves Working with other landlords and support providers Managing the Process of Move On Appendix 1 A Statement of Intent Section 10 Voids Managing voids Outstanding Issues Managing Voids A Summary of Tasks and Actions Appendix 1 Room Inspection Checklist Section 11 Reporting Process Quarterly Reporting Subject Areas Appendix 1 Quarterly Reporting Form Voids Appendix 2 Quarterly Reporting Form Tenancy Action Appendix 3 Quarterly Reporting Form Monies Owing Appendix 4 Quarterly Reporting Form Move On Appendix 5 Quarterly Reporting Form Day to Day Maintenance Page 6 of 6