1.1% 0.8% 3Q2013: 594,732. % of Page Views by Category

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1 USPS EMPLOYEE ASSISTANCE PROGRAM August 23 National Service Center: INDICATOR MEASUREMENT SAME PERIOD LAST YEAR TARGET Calls Managed 6,247 6, % increase Average Speed to Answer (ASA) Percentage of callers who hung up before speaking to someone (Abandonment Rate) Population: EAP Covered Employees Quarterly stats 7 seconds 5 seconds seconds or less.%.8% 3Q23: 594,732 3Q22: 622,745 Less than 5 all incoming calls 4.5% decrease EAP4YOU.com Web Site Information: Unique sessions:,87,692 Average page views per unique sessions: August 23 Content Categories Same Period Last Year Comparison Category Same Period Last Year August 22 Content Categories TOP Category MyMagellan 29.% MyMagellan 3.2% Library & Resources 3.7% Library & Resources 6.4% EAP Counseling Services 2.8% EAP Counseling Services 2.4% Self Assessments 9.7% Self Assessments 8.9% Providers/Caregivers 6.4% Providers/Caregivers 7.4% About Providers 3.8% About Providers 3.9% Tools & Calculators 4.5% Tools & Calculators 3.2% Prepare for Your Appointment 3.7% Prepare for Your Appointment 3.2% Benefits 3.8% Benefits 3.2% Community Resources 2.% Community Resources 2.2% All Other.4% All Other 9.% Total: % Total: % of 5

2 August 23 Library Topics - TOP Topics Same Period Last Year August 22 Library Topics - TOP Topics Coping with Loss 5.9% Stress and Anxiety 24.% Personal Finances 5.2% Retirement 7.2% Retirement 3.9% Personal Finances 6.8% Divorce 3.7% Anxiety Disorder 5.% Debt 3.5% Mind & Body Health 2.6% Addiction Awareness 3.4% Healthy Relationships 2.2% Anxiety Disorder 3.2% Marriage and Relationships 2.% Marriage and Relationships 3.% Grief and Loss.8% Time Management 2.7% Substance Use and Abuse.8% Grief and Loss 2.5% Relocation.7% All Other Library Topics 53.% All Other Library Topics 44.8% Total: % Total: % Critical Incident Stress Management: Magellan reviewed and managed responses to the following incidents: NATURE AND FREQUENCY OF INCIDENTS August 23 Death - Suicide - Homicide - Domestic Violence - Illness - Accidental - Unknown Robbery Assault Threats of Violence Accident Bomb Threat Injury Terrorism Natural Disaster Other * Employee Non- Employee Total 4 CISM Monthly Total 4 2 of 5

3 * #3 - Customer crashed into the postal facility * #8 - Carrier was caught in a shooting spree * #2 - Shooting near postal property and several personal vehicles were damaged * #24 - Two Clerks were approached by a victim of a violent crime Incident. Suncoast District: An EAP representative provided on-site services after a Clerk in Tampa, FL died as a result of sudden illness. 2. Gulf Atlantic District: A Manager in Destin, FL requested on-site EAP services after a Clerk died as a result of sudden illness. 3. Mid-Carolinas District: The EAP was on-site to provide services after a Carrier in Asheville, NC died as a result of suicide. 4. Atlanta District: A Manager requested on-site EAP services in Atlanta, GA after a postal facility had an armed robbery. 5. Sierra Coastal District: The EAP was on-site to provide services in Tujunga, CA after a Post Office had an armed robbery. 6. Alabama District: An EAP representative was on site in Letohatchee, AL after an HCR Driver was robbed and wounded. 7. Seattle District: The EAP provided on-site services after an HCR Driver in Wilbur, WA died as a result of a motor vehicular accident. 8. Northern Ohio District: A representative provided on-site EAP services after a Tractor Trailer Operator in Cleveland, OH died as a result of a heart attack. 9. Westchester District: A Human Resources Manager requested on-site EAP services in Yonkers, NY after the station experienced an armed robbery.. Suncoast District: EAP staff provided on-site services after a Rural Contract Employee in Valrico, FL died as a result of unknown causes.. Alabama District: On-site services were provided by an EAP representative after a Rural Carrier in Deatsville, AL died as a result of a vehicular accident. 2. Baltimore District: EAP representatives were on-site in Linthicum, MD to provide services after an MDO died as a result of suicide. 3. Honolulu District: On-site EAP services were provided in Honolulu, HI after a customer crashed into the postal facility injuring two customers. 4. Triboro District: A Plant Manager requested on-site EAP services after a Mail Handler in Jamaica, NY died as a result of sudden illness. 5. Capital District: An EAP representative was on-site to provide services after the Post Office in Hyattsville, MD was robbed. 6. Gulf Atlantic District: The EAP was on-site to provide services in Macon, GA after there was a threat of violence. 7. Dallas District: On-site services were provided by the EAP after a Clerk in Carrollton, TX died as a result of a heart attack. 8. South New Jersey District: A Supervisor requested on-site EAP in Trenton, NJ services after a Carrier was caught in a shooting spree. Date CISD Provided 8//23 8/2/23 8/2/23 8/2/23 8/2/23 8/3/23 8/5/23 8/6/23 8/6/23 8/6/23 8/6/23 8/6/23 8/7/23 8/8/23 8/8/23 8//23 8/2/23 8/2/23 3 of 5

4 9. Kentuckiana District: An EAP representative provided on-site services in Louisville, KY after a Carrier died as a result of unknown causes. 2. Detroit District: EAP on-site services were requested by an OIC after a Carrier in Waterford, MI died as a result of sudden illness. 2. Chicago District: An EAP representative provided on-site services in Chicago, IL after a shooting near postal property and several personal vehicles were damaged. 22. Chicago District: On-site EAP services were provided after a Maintenance Worker in Chicago, IL died as a result of sudden illness 23. Salt Lake District: The EAP was on-site to provide services after a Carrier in Salt Lake City, UT was involved in a motor vehicular accident. 24. Honolulu District: A Manager requested on-site EAP services in Honolulu, HI after two Clerks were approached by a victim of a violent crime. 25. Northern New Jersey: An EAP representative was on-site to provide services after a Driver in Edison, NJ died as a result of sudden illness. 26. Greensboro District: On-site EAP services were provided after a Carrier in Greensboro, NC was shot at while on route. 27. Capital District: The EAP provided on-site services in Washington, DC after a Carrier died as a result of a sudden illness. 28. Portland District: A Plant Manager requested on-site EAP services after a Clerk in Medford, OR died as a result of unknown causes. 29. Greater South Carolina District: EAP on-site services were requested by an OIC after a Rural Carrier in Lugoff, SC died as a result of illness. 3. Greater South Carolina District: The EAP provided on-site services after a Rural Carrier in Dillon, SC was robbed while on mail route. 3. Tennessee District: An EAP representative provided on-site services in Knoxville, TN after a Mail Handler was shot by a Blount County Deputy while investigating a robbery at his home. 32. South New Jersey: On-site EAP services were requested by a Manager after a Mail Handler in Trenton, NJ died as a result of unknown causes. 33. Gulf Atlantic District: The EAP was on-site to provide services after a Carrier in Pensacola, FL died as a result of sudden illness. 34. Westchester District: An EAP representative provided on site services in Monsey, NY after an OIC died as a result of sudden illness. 35. Salt Lake City District: A Postmaster requested on-site EAP services after a Rural Carrier in Mountain Home, ID died as a result of a domestic violence incident. 36. Northern Ohio District: On-site EAP services were provided after a Plant Manager in Canton, OH died as a result of sudden illness. 37. Western Pennsylvania District: An HR Manager requested EAP on-site services after a Carrier in Pittsburgh, PA died as a result of a motorcycle accident. 38. Connecticut Valley District: The EAP was on-site to provide services in Hartford, CT after a Clerk died as a result of sudden illness. 8/3/23 8/4/23 8/4/23 8/6/23 8/6/23 8/6/23 8/9/23 8/2/23 8/2/23 8/2/23 8/22/23 8/22/23 8/23/23 8/23/23 8/23/23 8/23/23 8/27/23 8/27/23 8/27/23 8/28/23 4 of 5

5 39. Hawkeye District: An EAP representative was on-site to provide services after a Mail Handler in Des Moines, IA died as a result of a motorcycle accident. 4. Northern Ohio District: On-site EAP services were provided after a Mail Handler in Cleveland, OH died as a result of unknown causes. 4. Western New York District: A Plant Manager requested on-site EAP services in Rochester, NY after a Mail Handler died as a result of sudden illness. 8/28/23 8/3/23 8/3/23 Mandatory Reporting: A. Action to Avert Harm: None reported B. Duty to Protect: None reported C. Duty to Warn: None reported D. Breaches of Confidentiality: None reported Program Awareness: Miscellaneous Items: Date Location Union 8/2/23 Honolulu, HI NALC 8/9/23 Toledo, OH NALC 8//23 Elmhurst, IL APWU 8/-5/23 St. Louis, MO NARLC 8/7-22/23 Bellevue, WA NAPUS 8/2/23 Lansing, MI APWU 8/22/23 Fort Myers, FL APWU 8/22-23/23 Madison, WI APWU 5 of 5