Meeting ever changing customer needs

Size: px

Start display at page:

Download "Meeting ever changing customer needs"

Della Spencer
6 years ago
Views:

2 Meeting ever changing customer needs

3 Meeting ever changing customer needs No such thing as a typical customer Relocating executives Transient business and leisure travellers Project groups and assignees Training groups and graduate programmes Likeminded operators

Meeting ever changing customer needs What we are seeing. Overall length of stay has increased YOY - some of our transient buildings have also seen this reflection.

4 Meeting ever changing customer needs What we are seeing. Overall length of stay has increased YOY - some of our transient buildings have also seen this reflection. Demand has increased for regional stays - we are receiving requests for more remote locations across the UK. For extended stays Studios are overlooked in favour of 1 bed rooms. Cost savings initiatives drive demand for 2 bed apartments, particularly for graduate groups, a key growing sector. Corporate clients moving to the apart hotel model.

6 Meeting ever changing customer needs To live like the locals. Over 1,000 properties in London and growing Studio, 1 bed, 2 bed s. Bespoke soft furnishings and amenities, free Wi-Fi.. it s a home from home. Relax, work, cook or entertain, it s all about freedom. Easy access to rates and availability. Flexible cancellation terms, customised booking platform and content on GDS. Need anything? 24/7-hour help desk and dedicated building team.

City of London o Go Native Monument o Go Native Creechurch o Go Native Tower

Square, with panoramic views of the Gherkin offering a stunning backdrop to

apartment offers you a modern fully equipped kitchen, a spacious lounge and

8 City of London o Go Native Monument o Go Native Creechurch o Go Native Tower Hill o Go Native America Square Go Native America Square Go Native America Square, with panoramic views of the Gherkin offering a stunning backdrop to work, entertain or simply unwind, every detail in these spacious luxury apartments is delectable. Go Native Monument Go Native America Square Go Native Monument - this city apartment offers you a modern fully equipped kitchen, a spacious lounge and dining, 24/7 concierge, two smartly decorated bedrooms and two elegant bathrooms with copper mosaic tiling, mirrors and inbuilt lighting. Go Native Creechurch

Go Native Hoxton Go Native College Hill o o o o o Go Native Shoreditch Go Native

Native Shoreditch Welcome to the fashionable City of London.

district, the booming bohemia of the East End and beyond.

area both day and night with an eclectic mix of galleries, restaurants and

9 Go Native Hoxton Go Native College Hill o o o o o Go Native Shoreditch Go Native Spitalfields Go Native Hoxton Go Native Ludgate Square Go Native College Hill Go Native Shoreditch Welcome to the fashionable City of London. Choose this location and find yourself within easy reach of London's business district, the booming bohemia of the East End and beyond. Go Native Ludgate Square Go Native Hoxton - there is so much to do in this vibrant area both day and night with an eclectic mix of galleries, restaurants and discerning distractions. Forego your Sunday lie in and lose yourself in the cornucopia of colours, sights and tastes of Columbia Road Flower Market.

serviced apartments has been redesigned for maximum daylight and easy flow.

10 West End & West London o Go Native Fulham o Go Native West End Garrick Mansions o Go Native West End St. Martin s Court o Go Native Mayfair o Go Native Hyde Park Go Native Fulham - Freshly refurbished just in time for Summer 2016, each of the serviced apartments has been redesigned for maximum daylight and easy flow. The careful mix of fashionable furniture, vintage Tate exhibition frames and smooth wooden floors are all conducive to a warm, welcoming atmosphere. Go Native Hyde Park Go Native Mayfair Go Native West End Garrick Mansions Go Native Fulham

Empire Warehouse, Southbank, apart hotel Over 70 studio, one and two bed

Four star, air conditioned accommodation with communal space.

Each apartment has a balcony and the property has a communal roof top garden.

12 Empire Warehouse, Southbank, apart hotel Over 70 studio, one and two bed serviced apartments. Four star, air conditioned accommodation with communal space. 24/7 concierge within a few minutes walk of St Paul s and London Bridge. Launching in the Summer Dalston Works 105 apartments in Europe s largest wooden building. Each apartment has a balcony and the property has a communal roof top garden. Launching early Summer of new apartments Howick Place, Victoria 23 apartments to launch in 2017 in a dramatic new development in the heart of Victoria. The building offers just over 143,000 sq ft over nine floors.

14 Meeting ever changing customer needs Our business customers Increasing emphasis on duty of care gives us more opportunities in serviced apartments and apart hotels. Even offering the health benefits cooking facilities brings. Average sized apartment is 30% bigger than a hotel room. Save on meeting room hire. Free Wi-Fi in all of our properties. Rolling out Handy as standard mobile technology providing guests with unlimited local and international connectivity and world-class content.

Meeting ever changing customer needs Working with our TMC partners We offer rate

Welcomed over 50,000 guests last year, making us one of London s largest

Rates generally lower when compared to hotel room nights. Content loaded on GDS.

15 Meeting ever changing customer needs Working with our TMC partners We offer rate parity across all channels. Welcomed over 50,000 guests last year, making us one of London s largest accommodation providers. Rates generally lower when compared to hotel room nights. Content loaded on GDS. 10% commission. Corporate negotiated contracts available. Flexible cancellation terms. 24/7 helpdesk and client assistance. Bespoke technology to provide on demand reporting to track travellers.

Paula Cullen - Director of Sales & Distribution e paula.

com m 07847 247 139 t +44 (0) 207 221 2028 Sarah Gaze -

com m 07974 259 617 t +44 (0) 207 221 2028 gonative.

16 Paula Cullen - Director of Sales & Distribution e paula.cullen@gonative.com m t +44 (0) Sarah Gaze - Director, Business Development e sarah.gaze@gonative.com m t +44 (0) gonative.com The Penthouse, Floor 11, Newcombe House, 45 Notting Hill Gate, London W11 3LQ facebook.com/gonativeltd twitter.com/gonativeltd

THE ESSENCE OF MAYFAIR

THE ESSENCE OF MAYFAIR THE SPIRIT OF THE WESTBURY MAYFAIR Situated in the heart of Mayfair London s most exclusive fashion and boutique district, The Westbury Mayfair is the only hotel located on Bond