Section 2 Intended use of apartment and apartment Rules and Regulations

Transcription

1 GENERAL TERMS AND CONDITIONS OF AGREEMENT APPLIED TO SATO HOTELHOME LTD S ACCOMMODATION AGREEMENTS Section 1 Conclusion and scope of application of agreement A binding accommodation agreement shall be concluded between the parties when a customer submits a booking for an apartment to SATO HotelHome Ltd and the booking is confirmed by SATO HotelHome Ltd. By making a booking the customer undertakes to comply with these Terms and Conditions. Section 2 Intended use of apartment and apartment Rules and Regulations The apartment may only be used for accommodation purposes. The number of persons staying in the apartment may not exceed the maximum number specified in the booking system. The customer must enter the personal data of all those staying overnight in the apartment in the SATO HotelHome Ltd booking system. Persons other than those reported in advance to SATO HotelHome Ltd may not stay overnight in the apartment. All those staying overnight in the apartment must fill in the passenger cards available in the apartment and take them to the designated place during their first week of stay. The customer shall be responsible for ensuring that all those visiting or staying in the apartment comply with the Terms and Conditions of this Agreement concerning apartment use as well as with the Building Rules and Regulations. Section 3 Payments The customer shall be responsible for paying for the accommodation as specified in conjunction with the booking. Payment for the accommodation shall be made for periods of 30 days. Where the period of stay booked is shorter than this, the price for the full period of stay shall be paid in advance. If the customer fails to make a payment for the accommodation by the due date, the customer shall pay interest on the amount overdue as provided for in the Interest Act as well as collection costs. Where the payment for the accommodation is not made by the beginning of the period of stay, the key code received by the customer shall be cancelled for the period of stay that remains unpaid. asiakaspalvelu@sato.fi Y-tunnus Kotipaikka Helsinki 1(5)

2 Section 4 Cancellations The SATO HotelHome Ltd internet booking system must be used for any booking cancellations. a) Cancellations before the period of stay If the cancellation is made before the period of stay, the price payable for the accommodation shall be in accordance with the table below: Time of cancellation Up to 15 days before the period of stay booked 14 7 days before the commencement of the period of stay booked Rate charged 0% 50% of the price of the first 30-day period (or of the full period of stay if shorter than this) Within 7 days before the period of stay booked 100% of the price of the first 30-day period (or of the full period of stay if shorter than this) b) Cancellations after the period of stay The price of accommodation for a 30-day period of stay that has already commenced or, if the period booked is shorter that 30 days, for the full period of stay, shall be payable in full if the cancellation is made after the commencement of the period of stay. If the booking was made for a period exceeding 30 days and the booking is cancelled after the period of stay, the price payable for the accommodation shall be the full price for the 30-day period that has already commenced as well as the price in accordance with the table below for the following 30-day period: Time of cancellation Up to 15 days before the following period of stay 14 7 days before the commencement of the following period of stay Rate charged 0% 50 % of the price of the following 30-day period (or of the full period of stay if the remaining period is shorter than this) Within 7 days before the following period of stay 100% of the price of the following 30-day period (or of the full period of stay if the remaining period is shorter than this) asiakaspalvelu@sato.fi Y-tunnus Kotipaikka Helsinki 2(5)

3 If the rate to be charged is smaller than the price already paid by the customer, the difference between the payment already made and the rate to be charged shall be refunded to the customer. Section 5 Exceptions to cancellation charges By way of derogation from the section above, the customer shall have the right to cancel their booking free of charge before the period of stay booked if the customer or another person due to stay in the apartment experiences a serious illness, accident or death that prevents their stay in the apartment. Where the customer cancels the booking for a reason specified above on a date following the period of stay, by way of derogation from section 4 the customer shall only be charged the price payable for the period of stay booked that has already commenced. Where the customer wishes to make a cancellation on the basis of the grounds referred to above in conjunction with a cancellation, the customer must provide SATO HotelHome Ltd with reliable evidence of the grounds for the cancellation when making the cancellation or without delay as soon as the customer obtains evidence of the matter. Documents acceptable as reliable evidence shall include a medical certificate, police investigation record or insurance company statement. By way of derogation from the above, SATO HotelHome Ltd shall have the right to invoice the customer for office costs relating to the booking and its cancellation regardless of the grounds on which the cancellation was based. Section 6 Arrivals and departures The customer shall receive the key code for the apartment before the period of stay booked. The key code shall enter into force at on the first day of the period of stay, from which time the apartment shall be available to the customer. Key codes may not be disclosed to persons other than those who have been reported as staying in the apartment. The customer must always check that the doors are locked when leaving the apartment and building. The right of access to the apartment and the period of validity of the key code shall end at am on the date on which the period of stay ends, by which time all of the customer s belongings must be removed from the apartment. SATO HotelHome Ltd does not accept any liability for items left behind in the apartment or common areas after the end of the period of stay. asiakaspalvelu@sato.fi Y-tunnus Kotipaikka Helsinki 3(5)

4 Section 7 Alternative accommodation Where SATO HotelHome Ltd is unable to provide the apartment type booked or where the use of alternative accommodation is necessary for another reason, SATO HotelHome Ltd shall have the right to provide the customer with alternative accommodation of the corresponding level. Section 8 Care of the apartment and customer s liability The customer shall take good care of the apartment. The accommodation price includes light weekly cleaning and end-of-stay cleaning. The customer shall be responsible for keeping the apartment tidy and taking the rubbish out. The customer shall be obliged to compensate for any special cleaning required due to the activities of the customer or persons allowed in the apartment by the customer. The customer shall be obliged to compensate to SATO HotelHome Ltd for any damage caused wilfully, by negligence or other carelessness to the apartment or its contents or the common premises or equipment of the building by the customer or a person allowed in the apartment by the customer. The customer shall notify SATO HotelHome Ltd without delay of any damage to the apartment or its contents. The notification must be provided immediately if reparations are needed without delay in order to prevent further damage. A customer who fails to comply with the notification obligation shall be liable for any damage caused by the negligence. Smoking is not permitted in the apartment or indoors in the building. If smoking takes place in the apartment or indoors in the building, the customer shall be invoiced for any maintenance and cleaning costs arising from the smoking in full. Section 9 Apartment defects Any defects or problems detected in the condition or contents of the apartment must be reported to the Customer Service of SATO HotelHome Ltd during the period of stay without delay as soon as the defect or problem is detected. If the customer does not report a defect or problem during the period of stay without delay as soon as the defect or problem is detected, the customer shall lose their right to receive compensation for the defect in the condition or contents of the apartment. asiakaspalvelu@sato.fi Y-tunnus Kotipaikka Helsinki 4(5)

5 Section 10 Right of access to the apartment Where necessary, representatives of SATO HotelHome Ltd shall have the right to enter the apartment for the purpose of monitoring of the condition and care of the apartment as well as for the cleaning of the apartment. Section 11 Cancellation of accommodation agreement SATO HotelHome Ltd shall have the right to cancel the accommodation agreement with immediate effect if the customer or a person allowed in the apartment by the customer is guilty of neglect or conduct that constitutes a material breach of this agreement. SATO HotelHome Ltd shall have the right to cancel the agreement in situations including but not limited to the following, unless the breach can for justified reasons be regarded as minor: - The customer has failed to pay for the accommodation. - The customer has allowed a third party access to the apartment or the key code in breach of this agreement. - The customer breaks the Building Rules and Regulations, carries out criminal activity in the property or otherwise violates provisions or regulations laid down concerning the preservation of health or order. - The customer causes intentional and negligent damage to the apartment or property. - The customer uses the apartment for a purpose that is in breach of this agreement. The customer shall have the right to cancel the accommodation agreement if there is a material defect in the performance of SATO HotelHome Ltd. The cancellation of the accommodation agreement shall take place in writing. Section 12 Limitations of liability SATO HotelHome Ltd shall not be liable for any indirect loss or damage caused by the cancellation or discontinuation of accommodation provision. Furthermore, SATO HotelHome Ltd shall not be liable for any defect or delay caused by a force majeure. Section 13 Settlement of disputes Disputes arising from this accommodation agreement shall be settled by the District Court of Helsinki or, if the customer is a consumer, by the forum to be used under legislation in force from time to time. A consumer may also refer the matter to the Consumer Disputes Board. asiakaspalvelu@sato.fi Y-tunnus Kotipaikka Helsinki 5(5)