CRAIGDALE HOUSING ASSOCIATION HOUSING SERVICES INSTALLATION OF SATELLITE DISHES POLICY/PROCEDURE AND STAFF CHECKLIST

Transcription

1 CRAIGDALE HOUSING ASSOCIATION HOUSING SERVICES INSTALLATION OF SATELLITE DISHES POLICY/PROCEDURE AND STAFF CHECKLIST Approved by Policy Sub-Committee: 22 nd Feb 2012 Ratified by Management Committee: 29 March 2012 Staff training undertaken: 27 th February 2012 Next review: 2017

2 CRAIGDALE HOUSING ASSOCIATION INSTALLATION OF SATELLITE DISHES POLICY & PROCEDURE 1. POLICY 2. PROCEDURE 3. APPENDICES 4. CHECKLIST 1

3 EQUAL OPPORTUNITIES STATEMENT This policy complies with CHA s Equal Opportunities Policy. The Association recognises its pro-active role in valuing and promoting diversity, fairness, social justice and equality of opportunity by adopting and promoting fair policies and procedures. CHA will check this policy regularly for its equal opportunity implications, taking appropriate action to address inequalities likely to result or resulting from its implementation. Policy Many householders obtain their television from the satellite companies via a satellite dish erected on their property. These can have an adverse effect on the external appearance of buildings and street scenes, particularly where concentrations of dishes are erected. Areas of outstanding townscape character and listed buildings are particularly vulnerable to the adverse effects of such equipment. This policy seeks to protect the environment and buildings from unsympathetic or poorly situated satellite dishes. The Association receives numerous requests from its tenants for permission to erect satellite dishes to its properties. In conjunction with the Association s policy and procedure for tenant s alterations and improvements tenants must seek permission from the Association for any intended alteration and improvement and that includes the erection of satellite dishes. The Association will not unreasonably, refuse permission to its tenants for the installation of a domestic satellite dish, provided it complies with Glasgow City Council s Planning Regulation (Policy Des 10 External Fittings to Buildings). 2

4 Procedure The following procedure details the steps that the Association will undertake in dealing with satellite dishes. Any requests from tenants wishing permission to erect a satellite dish should be made to the Association in writing. The Association will respond within 28 days and provide details of process to be followed (Appendix 1, 1A and 1B). Staff will continue to check update on situation until appropriate form returned. The tenant should then return the application form within 2 weeks (Appendix 1B) to the Association when all work has been complete in order for location of dish to be inspected. Inspection to take place within 5 working days to ensure it complies with regulations. If location of dish does not comply with policy, letter to be sent advising the tenant they must relocate or remove the dish within 5 working days (Appendix 2). If tenant fails to comply, letter to be sent within 2 working days advising the Association s Contractor will remove dish and all costs incurred will be recharged to tenant (Appendix 3). When satellite dish has been removed, tenant to be lettered advising cost owed to the Association (Appendix 4). If any property is identified to have a satellite dish installed without the Association s permission, tenant to be lettered enclosing relevant forms (Appendix 5). 3

5 APPENDIX 1 : Name Address 1 Address 2 Castlemilk GLASGOW G45 Dear Sky Satellite Installation I write to acknowledge receipt of your letter dated (insert date) requesting permission to install a satellite dish at your property. I now enclose a copy of Glasgow City Council s planning department s regulations which you must comply with and the Association s Alteration Application Form. Permission will be granted providing you comply with the Council s Policy on where dish should be positioned. Please complete the enclosed application form and return to our Office when all work is complete in order for a member of Staff to inspect. You should note however, if Council Planning Regulations change at a future date, you will be required to carry out all work to comply with the new regulations, this may also include removal/relocating of your dish and meet all costs involved. You should advise your engineer that cables must not enter through any windows and failure to position the dish as per the planning department s regulations will result in removal of the dish. I trust the above is of assistance to you but if you wish to discuss this further please contact me at the office. Yours sincerely Lorraine Quinn Housing Services Manager 4

6 APPENDIX 1A GLASGOW CITY COUNCIL PLANNING DEPARTMENT POLICY RES 19 DOMESTIC SATELLITE DISHES/DES10 EXTERNAL FITTINGS TO BUILDINGS REQUIREMENT FOR PLANNING PERMISSION The law requiring planning permission for satellite dishes is complex and advice should be sought from the Council s Development and Regeneration Services to ascertain whether permission is required. Planning permission is always required for the erection of a satellite dish on a listed building and on a flatted property within a conservation area. POLICY 1. DWELLING HOUSES The main issue in relation to those satellite dishes that require planning permission is the effect on the visual amenity of the street frontage or frontages. The ideal siting for a satellite dish will be in the back garden, on the ground and effectively screened by a wall, a fence or dense planting. The next most suitable locations would be siting on the rear slope of the house roof, the roof of a garage extension or other outbuilding to the rear of the house. Antennas in these locations would be less likely to be seen from the street if they were kept below the ridge line, but could possibly be seen by anyone overlooking the back garden area. A less satisfactory situation would be siting a dish on a garage or outbuilding at the side of the house, as it would probably be seen from the street. In detached, semi-detached and terraced houses, a satellite dish should be sited in the rear garden screened by planting, a fence or wall. If this is not practicable, the satellite dish should be sited on the roof of an outbuilding at the rear of the property, on the rear wall or roof slope and where the satellite dish would not be visible from the main street frontage and would not be visually detrimental to adjacent properties. 5

7 2. FLATTED RESIDENTIAL PROPERTIES Flatted properties, including multi-storey flats and tenements are used for the erection of both domestic satellite dishes and commercial dishes and antennas. In the case of low-rise blocks of flats, use of the communal garden or garage block is unlikely to provide a suitable location for domestic satellite dishes for reasons of security and visual amenity. Dishes should be erected on the rear slope of the roof so that the dish is below the roofline. On a large block of modern flats with flat roofs, one, or even two, satellite dishes will not usually be significant, in amongst the other structures on a roof and could well be permitted development in any case. A problem may occur when more than two individuals wish to erect equipment. It may well be that a first come, first served situation is the only viable solution to maintaining visual amenity. Much of the flatted property in Glasgow, however, is in the form of tenements with pitched roofs. The erection of dishes on a rear slope, with no projection above the ridge of the roof, and that are not seen from a street, will normally be acceptable, although the effect on residential amenity will be considered carefully if many other properties look on to the rear slope of the roof. In tenemental type properties with a pitched roof, the satellite dishes should be sited on the rear slope of the roof, with no part of the dish projecting above the ridge. A dish may not be acceptable where it is considered to be detrimental to the visual amenity of residents overlooking the rear roof or is visible from the main street frontage. The number of dishes acceptable on roofs other than multi-storey will be dependent on the effect on the visual amenity of the surrounding area. 3. LISTED BUILDINGS AND CONSERVATION AREAS In conservation areas or on listed buildings, proposals to site satellite dishes will only be acceptable where they are not detrimental to the character or setting of a listed building or to the visual amenity of a conservation area. In order to minimise the effects of a satellite dish, in these locations dishes should be painted to blend with the background. 4. REDUNDANT EQUIPMENT In order to ensure that unnecessary or redundant apparatus is removed from domestic properties, an appropriate condition will be attached to all consents. 6

8 APPENDIX 1B ALTERATION / IMPROVEMENT APPLICATION FORM 1. Address of property to be altered / improved. 2. Full Name (s) of Tenant (s). 3. Details of proposed alteration / improvement (please provide fullest details including plans, specifications, estimates, etc.). 4. Is planning permission or a building warrant required for the work? YES NO If yes, please provide copies of the approval. 5. Signature (s) 7

9 APPENDIX 2 Name Address 1 Address 2 Castlemilk GLASGOW G45 Dear Sky Dish Further to your request to install a Sky Satellite Dish, I note that the location of the dish does not comply with Glasgow City Council s Policy and therefore must be repositioned to the rear of the building or removed. The dish must be relocated or removed within 5 working days, failure to do so will result in the Association s Contractor removing the dish and all costs incurred will be sent to you for immediate payment. If you wish to discuss this further please do not hesitate to contact me at the Office. Yours sincerely Lorraine Quinn Housing Services Manager 8

10 APPENDIX 3 Name Address 1 Address 2 Castlemilk GLASGOW G45 Dear Removal of Sky Dish Further to our previous correspondence with regards to you removing/repositioning sky dish, I note this work has not been carried out. I write to advise you that the Association s Contractor will remove the dish on (insert day & date). When the Association receives the invoice for this work from our Contractor, the invoice will be forwarded to you for immediate payment. If you wish to discuss this further please do not hesitate to contact me at the Office. Yours sincerely Lorraine Quinn Housing Services Manager 9

11 APPENDIX 4 Name Address Castlemilk GLASGOW G45 Invoice No. A/C No. RECHARGEABLE REPAIR INVOICE DETAILS Monday 12 th September 2011 Removal of Satellite Dish incorrectly positioned TOTAL TOTAL PAYABLE Please contact the office within 7 days to advise when payment will be made. Yours sincerely Lorraine Quinn Housing Services Manager 10

12 APPENDIX 5 Name Address 1 Address 2 Castlemilk GLASGOW G45 Dear Sky Satellite System It has been noted that you have installed a sky satellite system at your tenancy without obtaining the Association s written permission to do so. I can confirm that having inspected this installation it breaches both Craigdale Housing Association and Glasgow City Council s Planning Department requirements and therefore the dish must now be removed. You can apply to have the dish resited and installed properly therefore, I have enclosed a copy of Glasgow City Council s Regulations along with an Alteration/Improvement Application Form. You should complete this form and return it to our office. If you fail to comply with these regulation within 28 days, this will result in the Association Contractor removing the dish and all costs incurred in doing so will be charged to yourself. If you wish to discuss this further please do not hesitate to contact Office. Yours sincerely Lorraine Quinn Housing Services Manager 11

13 STAFF CHECKLIST ADDRESS: Tenant contacts office to enquire about permission to install Sky Satellite System Have you responded with Appendix 1, 1A & 1B within timescale? YES NO If not, why? After 2 weeks check: Has system been installed and tenant returned alteration application form? YES NO Has location of dish been inspected? YES NO Does location of dish comply with regulations? YES NO If form has not been returned after 4 weeks check: Does tenant intends to continue with installation? YES NO If not, record on file and close If yes, record update of situation on file Has completed alteration application form been submitted? YES NO Has response been sent within timescales? YES NO Has tenant contacted you to advise of installation? YES NO Have you inspected work after installation within timescales YES NO If not, why? 12

14 you notice non-complying dish erected Have you sent tenant Appendix 5? YES NO If not, why? Has tenant contacted office within 28 days? YES NO If so, have you followed this through as per procedures? YES NO dish removed Association invoiced Have you notified tenant of recharge? YES NO Have you complete all process/paperwork with regards to this application/installation? YES NO HOUSING SERVICES SIGNATURES: DATE: 13

15 ALTERATION / IMPROVEMENTS OFFICE USE PRE-INSTALLATION INSPECTION 1. Is prior inspection necessary? YES NO 2. Can work proceed? YES NO 3. Comments: Housing Services Signature POST-INSTALLATION INSPECTION 1. Work completion date. 2. Is work carried out to a satisfactory standard? YES NO 3. Comments: Housing Services Signature REIMBURSEMENT 1. Is the work reimbursable? YES NO Housing Management Signature 2. Have receipts etc., been examined? YES NO 3. What reimbursement is due? Housing Services Signature 14