Graduate Apartments Tenant Guidebook

Transcription

1 Graduate Apartments Tenant Guidebook This guide provides useful information. Please see your Residence Agreement or Lease, along with the Appendices, for items related to your contract.

2 St. Paul s University College Tenant Guidebook 2 Table of Contents 1. INTRODUCTION Message from St. Paul s University College GENERAL INFORMATION Staff/Contacts Communication SERVICES Student & Guest Services Parking Cleaning Mail / Packages / Deliveries Internet ResNet Telephones Cable Television Tenant Concerns Food Service/Convenience /Coffee Shop FACILITIES Maintenance Requests Emergency Facilities Requests Laundry Garbage Recycling Fitness Area Games Room Television Lounge Bicycle Storage Service Entrance th Floor Lounge & Balcony SAFETY Security UWaterloo Shuttle Service Health Emergencies Fire Safety Fire / Smoke Detectors POLICIES & GUIDELINES... 9

3 St. Paul s University College Tenant Guidebook General Expectations Noise Level Pets Smoking Tenant Violations Bed Bugs Hallways & Stairwells CONTRACTS & FEES General Information Payment of Fees Contract Withdrawal LOCAL RESOURCES Grocery Stores Banks Elementary and Secondary Schools Shopping Malls Useful Telephone Numbers & Directions In Case of Emergency For Information & Appointments Directions to St. Paul s Graduate Apartments from 401 Hwy... 12

4 St. Paul s University College Tenant Guidebook 4 1. INTRODUCTION 1.1 Message from St. Paul s University College Greetings, Welcome to St. Paul s Graduate Apartments at the University of Waterloo! It is our pleasure to welcome you to your new home as you pursue your studies. St. Paul s Graduate Apartments exist to provide students, visiting faculty, post docs and their families with positive, safe, and convenient housing while completing graduate work. The Tenant Guidebook is designed to provide you with useful information about the apartment building. The guidebook includes information on services, facilities, safety, policies & guidelines, administrative process, and useful contacts in Waterloo. To gain a full understanding of the apartment community, we ask that you read the contents carefully. Please see your Residence Agreement or Lease, along with the Appendices, for items related to your contract. The entire staff and faculty of St. Paul s University College welcome you to the Graduate Apartments community. St. Paul s University College 2. GENERAL INFORMATION 2.1 Staff/Contacts Please visit the Student and Guest Services Centre during regular business hours if you have any questions. 2.2 Communication Communication to tenants of the building takes many forms. The College strives to provide clear and frequent communication to the tenants. Regular communication may take the following forms: Grad Apartment Monthly: A monthly newsletter distributed by to all tenants of the building. Hard copies are available by the mailboxes in the laundry room. s: Important notices or personal requests are sent via from the College. Please keep your address current by informing the Student & Guest Services of any changes. Posters: Various announcements and notices to the tenants of the building are placed on bulletin boards located in the building. Valuable information is also available on the St. Paul s website at The main college telephone number is

5 St. Paul s University College Tenant Guidebook 5 3. SERVICES 3.1 Student & Guest Services Student & Guest Services is located in the main building of St. Paul s University College. The office is open from 8:30 a.m. to 4:30 p.m. Summer hours are in effect from May 1 st August 31 st, during which time the office closes at 4 p.m. Services available include: rent and suite payment, parcel pick up, parking pass sales, faxing, and general inquiries. Payment options for rent or suite fees are cheque, money order, cash or debit. If you choose to pay cash, please make sure you get a receipt for your payment. Do not leave cash in the overnight envelope slot. All other services can be paid by the above options or credit card (Visa, MasterCard, and American Express). All credit card transactions are subject to a $10 minimum. The Student & Guest Services team is ready to serve you and answer your questions. 3.2 Parking Parking is available to tenants on a term- by- term basis. Term parking passes can be purchased at Student & Guest Services and are sold on a first- come, first- serve basis. Refunds are not provided for parking permits. All sales are final. Daily parking passes can be purchased from the Pay & Display machine located in front of the main building. You must display a valid parking permit at all times. Violators will be ticketed or towed at their own expense. St. Paul s takes no responsibility for damages or theft of vehicles or vehicle contents on St. Paul s property. 3.3 Cleaning All hallways, common areas (fitness area, TV lounge, games room, and 5 th floor lounge) are cleaned regularly according to a maintenance schedule. When using a common area, please clean up after yourself. It is the expectation of all tenants to regularly clean and maintain their unit using their own cleaning supplies. 3.4 Mail / Packages / Deliveries Your mailing address is: 196 Westmount Rd. N. Unit # Waterloo, ON Canada N2L 3G5 * Please be sure to include your unit number. Tenants mailboxes are located on the first floor in the laundry room. Larger items will be kept at Student & Guest Services and you will be notified by a yellow parcel pick up ticket in your mailbox. St. Paul s accepts mail/packages/deliveries during posted Student & Guest Services hours for the convenience of tenants. However, St. Paul s University College is not responsible for lost or stolen mail/packages/deliveries received. The College only signs for packages addressed to tenants listed on our tenant list. Mail is forwarded to St. Paul s through the University of Waterloo. This can extend delivery dates. Even if a package has been signed by UWaterloo, it may take several days to reach the College. St. Paul s will hold tenant mail for one month after a tenant leaves if a written request is submitted to Student & Guest Services before leaving. It is the responsibility of the tenant to make necessary arrangements for proper forwarding of all mail.

6 St. Paul s University College Tenant Guidebook Internet ResNet All units at St. Paul s are wired for ResNet. ResNet is a self- setup internet program. The guidelines, along with detailed information on ResNet, is available at A ResNet package, including a description of the connection process, is provided when you move in. Note: The use of ResNet is governed by the current user policy of UWaterloo, not St. Paul s University College. If you have a problem with the ResNet in your room, spresnet@uwaterloo.ca. 3.6 Telephones All units have telephone jacks installed. You are responsible for arranging for and paying for your own telephone service. You are responsible for providing your own phone. Additional telephone jacks are not permitted. 3.7 Cable Television Each unit is wired for cable connection with Rogers. Please contact Rogers directly at to arrange for cable service. 3.8 Tenant Concerns Tenant Concern Forms allow tenants to bring concerns to St. Paul s in a constructive manner. The form allows one to provide a documented primary concern. Tenant Concern Forms are available in the Laundry Room or at Student & Guest Services in the main building. 3.9 Food Service/Convenience /Coffee Shop Watson s Eatery is located in the main college building. Watson s provides excellent meal service for breakfast, lunch and dinner. Full, partial & mini meal plans can be purchased at Student & Guest Services. Watson s Mug is located in front of Lecture Hall 105 and offers fair trade organic coffee & tea as well as cold drinks, sandwiches, pastries, fresh fruit and snacks.

7 St. Paul s University College Tenant Guidebook 7 4. FACILITIES 4.1 Maintenance Requests When something is broken, malfunctioning, or in need of repair, please fill out a Maintenance Request Form. Forms are available in the Laundry Room and need to be submitted to the Student & Guest Services in the main building. Your request will be entered into a system and addressed as promptly as possible. Maintenance Request forms must be completed to have the issue processed. Unfortunately, we cannot accept phone or requests for maintenance service. 4.2 Emergency Facilities Requests Facilities- related items that are time sensitive (for example, floods, sustained loss of heat, key loss) should be brought forward at Student & Guest Services during regular business hours. For after- hours emergency facilities support, please call Laundry The laundry room is located on the first floor of the building and is for exclusive use of St. Paul s Apartment Tenants. Laundry cards can be purchased from Student & Guest Services in the main college building and loaded with a desired dollar amount. Payment options include cash, debit, or credit. Please report broken or malfunctioning machines by submitting a Maintenance Request Form to Student & Guest Services. 4.4 Garbage It is the responsibility of all tenants to place their bagged garbage in the dumpster located at the front of the building. Please ensure garbage goes directly into the dumpster and the lid is closed. Please do not put your apartment garbage in any of the lounges or common room containers. 4.5 Recycling It is the responsibility of all tenants to place their recycling in the recycling containers located at the front of the building. Each apartment is provided with a blue recycling bag to assist you in transporting your recycling. 4.6 Fitness Area The fitness area is located on the third floor in the television lounge. There are a two cardio machines as well as free weights and mats. Please follow the posted guidelines. Please report broken or malfunctioning machines by submitting a Maintenance Request Form to Student & Guest Services. St. Paul s is not liable for any injury or illness caused by or associated with use of the fitness area. 4.7 Games Room The games room is located on the sixth floor. There is a pool table, foosball table, and table tennis. Please follow the posted guidelines. Please report broken or malfunctioning equipment by submitting a Maintenance Request Form to Student & Guest Services.

8 St. Paul s University College Tenant Guidebook Television Lounge The television lounge is located on the third floor of the building. Please follow the posted guidelines. There are comfortable chairs and couches, as well as a big screen TV and DVD player. Please report broken or malfunctioning equipment by submitting a Maintenance Request Form to Student & Guest Services. 4.9 Bicycle Storage Bicycle Storage is located on the first floor of the building. There are a limited number of bike racks available for tenants to store their bikes. St. Paul s assumes no responsibility for theft or damage of tenant bicycles. Please report broken or malfunctioning equipment by submitting a Maintenance Request Form to Student & Guest Services. Bicycles may not be kept in rooms or hallways due to fire safety regulations. In order to significantly reduce the risk of your bike being stolen, use a U- lock through the bike frame and front tire. U- locks can be purchased at all bicycle stores and most large department stores Service Entrance Service doors are located beside the front entrance of the building. There is a double door and moving cart that allows tenants to move large items. To have the service entrance opened after hours and on weekends, please make arrangements in advance through the Student & Guest Services during regular business hours th Floor Lounge & Balcony The fifth- floor lounge and balcony is the largest lounge space in the building with a beautiful view of the campus. There are comfortable chairs and couches, as well as a full kitchen, complete with a fridge, stove, microwave, and wireless internet. This is a great space for hosting events, parties or informal get- togethers. Please follow the posted guidelines. Please report broken or malfunctioning equipment by submitting a Maintenance Request Form to Student & Guest Services. If you wish to book the lounge, you may do so through Student & Guest Services. There is a refundable deposit required. The deposit is returned if all guidelines are followed. Tenants using the space are responsible for tidying and cleaning up after any event. Please eliminate sound after 10 p.m. 5. SAFETY 5.1 Security Security is the responsibility of each tenant in the building. Please do not allow strangers in the building and ensure the main door and side door of the building are always closed securely. When you leave your unit, please lock the door. To keep the building secure, never prop open external doors. If you feel threatened or unsafe at any time, remove yourself from the situation and contact Waterloo Campus Police at UWaterloo Shuttle Service The On- Campus Shuttle runs out of UWaterloo Police Services from 7 p.m. till 2 a.m. daily. The shuttle will pick up students, staff and faculty on campus and take them to other locals on campus at no cost. The Off- Campus Shuttle runs out of the Turn Key Desk in the Student Life Centre. Students go to the Turn Key desk and sign up in advance for rides that leave every hour between 7:15 p.m. and 1:15 a.m. This service is

9 St. Paul s University College Tenant Guidebook 9 provided 7 days a week and you are required to show your WatCard. The Turn Key desk can be contacted at Health Emergencies uwaterloo Health Services ( or services/) is open Monday- Friday with a doctor on call at all times. Where the situation warrants, seriously ill or injured tenants should immediately call: Fire / Police / Ambulance 911 Grand River Hospital St. Mary s Hospital Fire Safety In case of fire or an alarm, it is important to empty the building quickly and in an orderly manner to avoid panic. There are unannounced fire drills each term. Know alternate exit routes from your unit. In case of fire: Sound the alarm immediately. Alarms contact the Waterloo Fire Department immediately. Leave the building immediately. Make certain windows and doors are closed behind you. Go immediately to the form- up area, which is the Renison University College parking lot. Do not re- enter the building until permission is granted by the Fire Department. 5.5 Fire / Smoke Detectors Any tenant room found with modified, disconnected or blocked fire/smoke detector will be recorded as a violation and issued a fine. Be smart; don t tamper with fire/smoke detectors they are designed to keep people safe. Fire safety technicians will complete scheduled fire safety system inspections in all units. 6. POLICIES & GUIDELINES 6.1 General Expectations The Graduate Apartments at St. Paul s is a diverse community of students, post- doctoral fellows, faculty, visiting scholars and their families. All tenants are expected to respect the rights of other tenants to live in a peaceful environment that is conducive to studying. 6.2 Noise Level The Graduate Apartments at St. Paul s is reserved as a quiet building at all times. Every activity that takes place must be done with consideration and respect for neighbours. Quiet enjoyment is a priority for all tenants of the building. Please see your contract Appendices for further information. 6.3 Pets Please see your contract Appendices for information about pets.

10 St. Paul s University College Tenant Guidebook Smoking The entire Graduate Apartments building is a smoke- free environment. Smoking is also prohibited on St. Paul s property except in the designated smoking area. Smoking in the building will result in recorded violations that will affect your ability to renew your agreement, and potentially lead to eviction. The designated smoking area is located at the picnic table between the Graduate Apartments and the main college building. This policy applies throughout the year in all weather. 6.5 Tenant Violations Tenant violations are recorded to keep track of any behaviour or action that is not consistent with the set expectations of the Graduate Apartments Building. These violations may include: noise complaints, smoking violations, late payment of fees, and any other violations of rules and regulations set by St. Paul s University College. This recorded information may be used to determine suitability for renewals of lease and residence agreements for units in the building. 6.6 Bed Bugs Should a case of bedbugs be confirmed, no refund or reduction of rent or fees will occur and tenants will not be relocated due to the increased risk of spreading the pest. Bedbug eradication can be a lengthy process and it may take repeated actions to treat the bedbug problem. 6.7 Hallways & Stairwells The hallways and stairwells of the building must be kept unobstructed at all times to abide by fire safety regulations and facilities requirements. Tenants must keep all hallways and stairwells clear of all items such as: Door mats, shoes, child strollers, garbage, recycling, bicycles, and sports equipment. 7. CONTRACTS & FEES 7.1 General Information All administration of your rent and fees takes place at Student & Guest Services, located in the main college building. If you have any questions or concerns regarding your lease or tenancy agreement, please ask at this location. 7.2 Payment of Fees The payment of fees is outlined in your tenancy agreement. 7.3 Contract Withdrawal Your apartment lease or suite agreement is a binding legal document, and tenants of the Graduate Apartments are required to fulfill their contractual obligations. Graduate students have the ability to withdraw from the contract under specific circumstances. Details on when and how to withdraw from your contract are on the website: apartments- suites/current- tenants/withdrawingyour- contract. Cancellation fees are applied and a minimum written notice of 60 days is required.

11 St. Paul s University College Tenant Guidebook LOCAL RESOURCES 8.1 Grocery Stores Sobey s grocery store is located at the corner of Fischer- Hallman Road and Columbia. The store is open from 7 a.m. to 11 p.m. daily. Sobey s: 450 Columbia St. West Food Basics grocery store is located at the corner of University and Fischer- Hallman. The store is open from 9 a.m. to 8 p.m. Food Basics: 851 Fischer Hallman Road Farah Foods is a convenience store that carries various grocery items. The store is typically open from 7 a.m. to 11 p.m. with extended weekend hours. Farah Foods: 50 Westmount Road N Banks Scotia Bank machine is conveniently located in Watson s Student Centre at St. Paul s Open daily 8 a.m. to 8 p.m. CIBC bank is located at the University of Waterloo Student Life Centre. The bank hours are Monday to Friday 9:30 a.m. to 5 p.m. Canadian Imperial Bank of Commerce TD Canada Trust bank is located at the corner of Fischer- Hallman Road and Columbia St. West. The bank hours are Monday to Friday 9 a.m. to 6 p.m. TD Canada Trust: 450 Columbia St. West / Elementary and Secondary Schools If you have school- aged children, you are strongly advised, at your earliest convenience, to contact the Waterloo Region District School Board at , ext or the Waterloo District Catholic School Board at for information regarding appropriate schools for your children. Please be aware that because St. Paul s is located on tax- exempt land, legislation provides for school boards to levy school taxes for children living at St. Paul s and attending school. 8.4 Shopping Malls There are 2 major shopping malls in Kitchener/Waterloo. Conestoga Mall is in Waterloo, and is approximately 30 minutes via bus and 10 minutes via car. Fairview Mall is in Kitchener, and is approximately 60 minutes via bus and 20 minutes via car. Please refer to the Grand River Transit maps for information on which bus to take. Both malls are open until 9 p.m. during the week, 6 p.m. on Saturday, and 5 p.m. on Sunday. Conestoga Mall: 550 King Street North, Waterloo Fairview Mall: 2960 Kingsway Drive, Kitchener

12 St. Paul s University College Tenant Guidebook Useful Telephone Numbers & Directions 9.1 In Case of Emergency Fire & Ambulance 911 UWaterloo Campus Police/Security Poison Control Centre K- W Sexual Assault & Domestic Violence Treatment Centre For Information & Appointments University of Waterloo Health Services ext After office hours (8:30 am- 4:30 pm), and on weekends and holidays, call the above number and follow the instructions. TeleHealth Ontario K- W Health Centre Crisis Team Grand River Hospital St. Mary s Hospital General Information St. Paul s University College Student & Guest Services St. Paul s Automated Attendant UWaterloo Switchboard UWaterloo Ombudsperson ext UWaterloo Counselling Services ext UWaterloo Sexual Harassment Office ext UWaterloo Turn- key Desk ext Directions to St. Paul s Graduate Apartments from 401 Hwy Hwy 8 West to Hwy 7 East Hwy 7 East to 85 North Exit University Avenue West Pass University of Waterloo Right on Westmount Road North Take first driveway on Right Proceed past St. Paul s University College (main building) to St. Paul s Graduate Apartments 196 Westmount Road North