OUR SERVICES WELCOME TO W J MEADE. Billy Maddin OPERATIONS MANAGER RESIDENTIAL SALES RESIDENTIAL LETTINGS PROPERTY MANAGEMENT

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1 WELCOME TO W J MEADE RESIDENTIAL SALES RESIDENTIAL LETTINGS PROPERTY MANAGEMENT Over the past six months, W J Meade have undergone a complete re-branding, both internally and externally. Our 2018 plan on a page featured heavily on reviewing structure, tightening operations and driving brand presence. Behind the scenes, there has been a variety of ongoing projects to help strengthen the company and provide a better service to our clients. Back in February this year, we relocated our Property Management Head Office to Highams Park, Chingford; strategically placing this department centrally to our other branches; Bow, Stratford, Enfield and inter-linked with our Highams Park Sales office. Following on from the fascia update to our shop fronts towards the end of last year, we wanted to expand our re-branding across all channels. Our new website, which has just launched, is something we are very proud of. W J Meade have been a driving force in the Property Industry since 1953, and now we have a website that reaffirms this statement. User-friendly, informative, and sleek in design, our now all functioning website has been long overdue. Built into the back end of our website is a bespoke software system made especially for W J Meade. Now fully modernised, this system allows us to send SMS messages, automated property alerts and also utilises DocuSign to adopt electronic signatures. This software has helped us become more customer orientated, by cutting down administrative tasks, and opening up more time to spend with our clients. During the second half of the year, we will continue to review our structures and processes, streamlining where we can, but more excitingly, we will be launching our social media platforms, so that we can continue to work in the best interest of our client s at all times. We hope that you find this brochure useful, and as always, we welcome your thoughts and suggestions on how we can continue to be the best at what we do, so don t hesitate to get in touch. OUR SERVICES Billy Maddin OPERATIONS MANAGER

2 INDEX 2. FEATURED PROPERTIES/ INDEX 3. RESIDENTIAL SALES & MARKETING 4. WHY CHOOSE US TO MANAGE YOUR PROPERTY 5. LETTINGS & PROPERTY MANAGEMENT 6. LEGISLATION UPDATE STRATFORD PRINCIPLE TOWER E15-1,250,000 RESIDENTIAL SALES & MARKETING 7. CLIENT TESTIMONIALS 8. HEAD OFFICE 9. PROPERTY LICENSING UPDATE 10. RECCOMENDED SERVICES Selling your home is probably the biggest transaction most people complete during their life time, so it is imperative you pick the right agent. Our integrity and reputation has kept us at the top of the property market since we started in 1953; so you won t be disappointed when choosing us. FEATURED PROPERTIES Check out some of the most recent properties available around the estate below. These featured properties are just a taste of what our branches have to offer, but please remember these were live in July BOW BOW ROAD E3-1,500,000 If you are interested in viewing any of these properties, or if these properties have inspired you to put your property on the market with W J Meade, please get in contact with your local branch now! If you want to find out more about our Residential Sales, Read our Sales & Marketing guide on the next page. HIGHAMS PARK FALMOUTH AVENUE E4-960,000 When you decide to sell your home with W J Meade, an experienced sales consultant will inspect your property and provide you with a current sale assessment without obligation. Our opinion will be based on years of experience, a comparison on similar properties that have recently sold in the area, and of course a detailed home valuation. Any queries you have can be discussed at the time of our visit and we will advise you on all aspects of selling your property. The property market is ever-changing, especially in London, therefore valuations on your property can change throughout the year. Unlike other agents, we won t over value a property in order to obtain the instruction, we give you real, honest advice. Once instructed, we will arrange supervised viewings for suitable purchasers to visit your property, and when the ideal client has been established, we will conduct negotiations on your behalf, making sure we achieve the best possible price for you. ENFIELD GOVERNMENT ROW EN3-450,000 COMING SOON We understand the importance of marketing your property and to maximize its coverage, when you choose us, your property will be feature through a variety of channels. Our prestigious window displays ensure properties are promoted to their full potential, and your property will benefit from an individual set of descriptive particulars and premium brochure, including; professional photography and detailed floorplans. Our prominent town centre offices are open 6 days a week with late night hours on Thursdays, so that potential clients have every opportunity to visit one of our branches. We are proud of being a traditional estate agent, committed to providing a personal, professional service. We are a large independent agency and as such each of our offices throughout London has access to properties available thus ensuring your property is given the maximum market coverage. Our marketing strategy goes much further than just advertising your property in the local newspaper (Enfield Independent, (Tottenham and Wood Green Independent), East London & West Essex Guardian, The Wharf and the Evening Standard). We also feature on key property websites such as; Zoopla, Prime Location and Rightmove. To adhere to the premium nature of our brand name, we will also promote your property in other publications such as Tatler, GQ, House & Garden and Vogue (at your request). FOR A FREE PROPERTY VALUATION VISIT 3

3 WHY CHOOSE US TO MANAGE YOUR PROPERTY? Each of our branch offices has a fully trained, dedicated lettings consultant ready to assist and advise you with all aspects of letting your property; whether it is your own home, or a property you have purchased for investment purposes. We aim to be as flexible as possible and appreciate that personal circumstances may require us to do more, or less than our standard service packages. We pride ourselves on being able to tailor make a service that best suits your needs and requirements. Whether we simply find tenants, collect the rent or fully manage your property, whichever service you choose, you will benefit from our extensive branch network and marketing as a source of tenants and our established reputation. With every service you choose as a consumer there are pros and cons; the same can be said with choosing a managing agent to oversee your property. There are a number of landlords who hold the view that they can let and manage the property themselves. In the short term, you could save money, would have full control over the property, and can meet tenants face-to-face, however the repercussions of not implementing this efficiently are vast. In short, you ll need to invest more time in being a landlord, have more responsibilities to manage, sort out all tenant issues and are potentially more at risk of legal issues. When it comes to W J Meade managing your property, you are dealing with a letting agent that does so much more than just the minimum requirement. Registered with various professional bodies, and a legal helpline service, we make sure we are in the know at all times. When it comes to fees, remember you are paying for our time and expertise, covering you and your property from the various legal requirements. Our fees are very competitive and there is no hidden costs. When choosing a professional agent to let and manage your property, there are some important things to consider: Do They Belong To A Redress Scheme? Are They A Member Of A Professional Body? Do They Have Tenant Deposit Protection? Do they have Client Money Protection? PROPERTY OMBUDSMAN Belonging to a redress scheme is now mandatory for all estate agents dealing with residential property. It gives consumers the right to forward complaints to an objective third party. At W J Meade, we belong to The Property Ombudsman, perhaps the most wellknown. UK ASSOCIATION OF LETTING AGENTS Joining a professional body is becoming increasingly important for letting agents. When it came to decide, we wanted to belong to an association that not only represented our interests, but also those of our clients. UKALA is in partnership with the National Landlords Association, the leading independent organisation, who have over 20,000 members. DEPOSIT PROTECTION SCHEME In April 2007, the law changed making deposit protection a legal requirement. At W J Meade we use the DPS and we protect all tenant deposits, making sure all of our landlords are compliant with the law. CLIENT MONEY PROTECTION Although client money protection is not currently compulsory, belonging to a scheme provides our clients with the security that the money we hold on their behalf is protected in the event of a theft by the business owners. LETTINGS & PROPERTY MANAGEMENT We offer three services in our lettings department; Let-Only, Rent Collection and Full Management. See below for a breakdown of what each of our services involves. PROPERTY INSPECTIONS ADVERTISING AND MARKETING OF PROPERTY PROFESSIONAL TENANT REFERENCING RIGHT TO RENT CHECKS DEPOSIT COLLECTION ARRANGING EPC ARRANGING GSI RENT COLLECTION MONTHLY STATEMENTS FOLLOW UP RIGHT TO RENT CHECKS ARRANGE AND CONDUCT 6 MONTHLY INSPECTIONS LOCAL AUTHORITY INFORMED OF TENANT S ARRIVAL AND DEPARTURE TENANTS RECEIVE GUIDE FOR TENANTS PAMPHLET MINOR REPAIRS COMPLETED ESTIMATES FOR MORE COMPLEX REPAIRS MANAGEMENT OF PROPERTY WHILST VACANT RE-LETTING OF PROPERTY IF/WHEN VACANT INVENTORY ESTIMATE ADVICE ON DEPOSIT DEDUCTIONS CHECK IN/ OUT SERVICE KEY HOLDING SERVICE ORGANISE PROFESSIONAL CLEANING LEGAL NOTICES SERVED 4 5 FULL MANAGEMENT RENT COLLECTION LET ONLY

4 LEGISLATION UPDATE Over the past few years, the property industry has changed considerably, and this is set to continue. The forefront of these changes have been led by legislation being passed through local and central government; some of these changes have been for the better, whereas others are questionable. Responsibility continues to be placed on agents, with steep fines attached to non-compliance. In order to stay ahead of these changes, we make sure we are always in the loop. Working with the local authorities in all of our catchment areas is incredibly important to us, which helps us keep on top of this legislation. We regularly attend local authority forums and other networking events out of business hours to continue developing our relationships with other property professionals. By putting ourselves in the know, we are always able to work in the best interests of our clients. ENERGY PERFORMANCE CERTIFICATES From April 2018 it became mandatory for all private rented sector lettings to have an energy efficiency of E or above. These new standards make it unlawful to let residential or commercial properties with an EPC Rating of F or G (the lowest 2 grades of energy efficiency). Landlords will only be able to let properties that qualify for a Band E rating under EPC regulations (scoring 39 or above). If a landlord (or responsible person ) does not comply with this new legislation and a substandard property is re-let, you will face a penalty fine of up to 5,000. HOW TO RENT GUIDE The government has just published an updated version of the How to Rent: The Checklist for Renting in England (June 2018). As part of the Deregulation Act 2015, it is a legal requirement for you to give your tenants a copy of this guide when creating a new assured shorthold tenancy in England. If you haven t, a Section 21 Possession Notice will be invalid, and any application for a Possession Order will be thrown out if it gets to Court. CLIENT MONEY PROTECTION W J Meade are proud to announced, that we now offer our clients total loss Client Money Protection (CMP) through our membership with UK Association of Letting Agents (UKALA). This improved service comes in advance of a raft of changes for the private rented sector (PRS) in 2018 including the Government s intention to introduce compulsory CMP insurance. In recent news, a letting agent director who stole over 350,000 from landlords, has just been sentenced to 17 months in prison. Cases like this are a poignant reminder of the importance of joining a Client Money Protection membership scheme. The CMP available exclusively through UKALA members is not available to anyone else in the market. With loss limits at individual landlord and tenant level removed, the cover which is underwritten by leading UK insurer Hiscox is comprehensive. STAMP DUTY CHANGES In the Autumn Budget on November 22nd 2017 the Government announced changes to stamp duty for first time buyers. The changes, which were applied with immediate effect, meant that stamp duty for most first time buyers (up to 300,000) in England and N. Ireland has been permanently abolished. TENANT FEE BAN Due in April 2019, the Bill to ban Tenant Fees is due to become live legislation. This act will make it illegal to charge tenants for referencing, inventories and any other admin costs. As well as administration costs being banned, tenancy deposits will be limited to 6 weeks rent, holding deposits will be capped at one week s rent, however default fees will be chargeable to tenants if they break or amend their AST. These however, will be at a reasonable cost. Currently the Bill is being passed through the House of Lords and Commons. We should see the final amendments shortly. CLIENT TESTIMONIALS Excellent service from start to finish. They were honest with the valuation as others had valued too high therefore being priced correctly the property sold within 10 days of going on the market and of course are experts on the area. I would highly recommend them Joe, Vendor Very professional and quick response, communication was very good and was helpful with enquiries I had, played a big role in the sale of this property Kas, Buyer Sold our property through W J Meade always prompt with any replies to any queries and quick to advise if there were any issues. They were always truthful and honest which made the whole process a lot less stressful. Extremely pleased with the service Mrs Gent, Vendor I have been using W J Meade for over three years now and I have never had any problem with their service. Reliable contractors and payment always on time. I am very happy to continue with them Kennedy, Landlord Richard was hugely patient and helpful throughout the process. We had to visit the property a number of times to be sure of certain details as well having various complications to negotiate with the sellers and Richard was instrumental in making sure that ran smoothly and without issue A Davis, Buyer WJ Meade have been really helpful. They have an extremely knowledgeable team and are always ready to assist. I have dealt with them as a landlord and they were just as efficient. I have dealt with their sales team in relation to initial enquiries about selling a property. An excellent service, good value, and solid staff you can depend on SDS, Landlord WJ Meade were faultless in the whole process of our acquiring our new flat. Punctual, polite and always just a phone call or away, Haris made the whole process very clear and simple. No hidden surprises, everything was up front and honest. Would strongly recommend S.Gibson, Tenant 88% Recommended 88% Fee Satisfaction 98% Valuation Accuracy Reviews from /5 Star Rating 6 7

5 Tel Tel Tel Tel Tel MILE END - BOW STRATFORD HIGHAMS PARK ENFIELD WASH WOOD GREEN HEAD OFFICE 3 Broadway Parade, Winchester Road, Highams Park, London, E4 9LG Tel maintenance@wjmeade.net deposits@wjmeade.net rents@wjmeade.net Our Head Office, based centrally amongst our branches across north and east London, has a team of dedicated support staff to assist your every need. Whether it s legal enquires, advice on renting or maintenance issues, our experienced team of property managers will be able to answer your queries, or put you in contact with the right people. Head of Property Management Jackie Edney Having worked for W J Meade for 22 years, and been the Head of Property Management since 2011, it is safe to say I feel like part of the furniture. With over 700 properties in our portfolio, the dedicated and passionate team I have by my side, make sure clients are dealt with promptly and professionally. What sets W J Meade aside from other property management services is the close rapport we have with every customer, we are never too busy to pick up the phone to assist your enquiries. When we manage your property, you won t get assigned one property manager, you get the whole team. We each specialise in our own particular field, whether it is; maintenance, accounts, inspections or legislation, so when you need support, we ve got an expert waiting on hand. Whether you are renting out a family home, buying to let, or have a large investment portfolio, W J Meade have got you covered PROPERTY LICENSING UPDATE With government legislation and new licensing regulations being rolled out frequently, the property market is ever- changing and here at W J Meade, we make sure we are at the forefront of these changes. LICENSING Property licensing was introduced for the government to further regulate the private rented sector and improve housing conditions. Each local authority that we operate in have different licensing schemes, prices and specifications. Waltham Forest and Newham both run boroughwide selective licensing scheme, Tower Hamlets operates selective licensing in certain wards, and currently Enfield have no plans to introduce any schemes. HARINGEY LICENSING PROPOSAL Haringey Council are proposing to introduce a property licensing scheme made up of two parts: SELECTIVE LICENSE - if you are a landlord of a property that is rented by a single-family household or shared by two unrelated tenants (only applies to the 29 dedicated wards) ADDITIONAL LICENSE (HMO) - you operate a house that can be shared by three of more tenants living as two or more households (will be borough wide). The proposal is currently in its Consultation Stage which finishes March After this, a report will be produced combining all comments made during the consultation stage (this will be around July 2018). Finally, once any adjustments are made, they hope to introduce the scheme early next year (2019), however this depends on how the consultation stage is received. UPDATE TO HMO LICENSING Since mandatory licencing was introduced by the 2004 Housing Act, any landlord with a property housing 5 or more unrelated occupants over 3 or more stories has had to apply for a licence from their local authority. From next year, it is proposed that mandatory licensing will apply to all shared homes with five or more occupants, from two or more households. Whereas existing mandatory licensing applies to around 60,000 properties, the new legislation is projected to cover around 175,000 properties. At W J Meade, part of our weekly responsibilities includes scrutinising new licensing regulations in all the local authorities we operate under. We regularly audit our files to make sure all relevant properties have the appropriate licensing, and we will even make the application for you (administration charges apply). Consumer group Which? has just revealed that over 70 local authorities now have selective or additional licensing schemes in place; it won t be long until every local authority has a scheme in place. As a landlord, if you do not comply with the licensing regulations of your local authority, there are serious consequences; losing the ability to evict your tenants under a Section 21 notice, the possibility of an unlimited fine, and even imprisonment. 8 9

6 RECCOMENDED SERVICES Mortgage Advisors Robert Sterling Robert Sterling is one of the UK s leading mortgage & protection brokers which has over 950 offices nationwide. Mortgage products and lending criteria are changing daily. Robert Sterling keep on top of these changes, ensuring that you benefit from the competition between lenders and securing the most appropriate deal for you. Their expert advisers will take care of everything for you, giving you advice on which mortgage to choose and how best to protect your home, family and income should the unexpected happen. Conveyancing W J Meade Conveyancing Over 300 trained legal professionals work for us meaning their collective knowledge of New Build, Help to Buy, Re-mortgage, Shared Ownership, Buy to Let, Freehold and Leasehold transactions is at your disposal. Whatever your question or query, your own dedicated conveyancer and their team will be on hand to answer it as quickly as possible keeping you in control and your transaction moving forwards. Professional Cleaning Top Marks Cleaning We have worked with Top Marks for a numerous of years, no job is too big or too small; they even do our office cleaning! Professional cleaning is a must when it comes to letting your property; whether it is just a general clean, ovens or carpets, Top Marks have it covered. Quality Cleaning At Competitive Prices Building and Plumbing JLI and Principal Plumbing & Heating Both companies are our registered contractors; fully qualified and experienced builders specialising in small building works and general repairs across London. Skilled to undertake effectively the wide range of tasks involved in building projects we keep a client s needs uppermost in our thinking at all times. Energy Performance Certificates Domestic Energy Assessments & Inventories An Energy Performance Certificate is required for properties when constructed, sold or let. The EPC contains information about a property s energy use, typical energy costs and recommendations about how to reduce energy use and save money. An EPC gives a property an energy efficiency rating from A (most efficient) to G (least efficient) and is valid for 10 years. HEAD OFFICE 3 Broadway Parade, Winchester Road, Highams Park, London, E4 9LG Tel BOW 391 Mile End Road, Bow, London, E3 4QS Tel bow@wjmeade.net Inventories Domestic Energy Assessments & Inventories Whatever type of accommodation you are moving into, it is important that you make an inventory of the furnishings, fixtures and fittings together with general condition on the day you move in. Domestic is in accordance with the Elmhurst Inventory Scheme, ensuring that the Inventory Report has been produced by a competent Inventory Provider. STRATFORD 41 The Broadway, Stratford, London, E15 4BQ, Tel stratford@wjmeade.net HIGHAMS PARK 2 Broadway Parade, Winchester Road, Highams Park, London, E4 9LG Tel highamspark@wjmeade.net Gas Safety JLI and Principal Plumbing & Heating As a landlord, you are responsible for the safety of your tenants. The Gas Safety (Installation and Use) Regulations 1998 deal with landlords duties to make sure gas appliances, fittings and flues provided for tenants are safe. You are also responsible for ensuring an annual gas safety check is carried out every 12 months of the original installation. Both our registered contractors are gas safe registered. ENFIELD Hertford Road, Enfield, EN3 5UQ Tel enfieldwash@wjmeade.net WOOD GREEN 1 Gladstone House, Gladstone Avenue, Wood Green, London, N22 6JS Tel woodgreen@wjmeade.net FOR ALL YOUR PROPERTY NEEDS VISIT Domestic Energy Assessments & Inventories Principal Plumbing & Heating Ltd