HAWAII COMMUNITY ASSOCIATIONS A PUBLICATION OF COMMUNITY ASSOCIATIONS INSTITUTE - HAWAII CHAPTER

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1 HAWAII COMMUNITY ASSOCIATIONS A PUBLICATION OF COMMUNITY ASSOCIATIONS INSTITUTE - HAWAII CHAPTER From Your President Welcome to the end of annual meeting season for many associations! Some people breathe a sigh of relief and others look forward with anticipation to the coming year. After the annual meeting season there are usually numerous questions about minutes. Therefore I have included an article on minutes for your reading and reference. CAI has been very busy, read on... MAJOR CHANGES! PLEASE NOTE! Bob Smolik, our CED resigned April 21, We are looking for temporary assistance on a part-time basis while we search for a permanent replacement. CAI has a new address. It is caihawaii@hawaii.rr.com Please use it for all general correspondence. (Unfortunately mail sent to the old address will be auto-deleted.) Special apology in advance...a different mailing list was used for this newsletter and the seminar flyers. If your name or address must be corrected please send us a short note and we will make the correction. Our legislative action committee ( LAC since we love acronyms!) has been busy, providing testimony on several bills. This process starts up in January and continues through May each year. LAC has been successful in providing valuable insight to the legislative process in order to protect and enhance community associations. Extension of the limited priority lien appears to be moving forward and it looks like it is going to pass...way to go, folks. An ABC class is planned for June 7 this year. This class provides excellent information for board members and is invaluable for newly elected directors. The ABC flyer had an incorrect facsimile number. If you need to send a fax, please use the following temporary number: We apologize for the inconvenience. This newsletter contains a brief description of the ABC class. If you want to take advantage of this class please send in the flyer or request one from us at our new address. The May 17th seminar is on Termites and Landscaping. We have some interesting speakers, consisting of Boyd Ready from Akahi Services and Dr. James Eschle a well-known entomologist. Make sure you watch for the flyer and setup your reservations accordingly. It will be at Japanese Cultural Center. Schedule of classes for PCAM certification: May 15, May 16, 2003 PCAM Case Study May 29, May 30, 2003 M-201: Facilities Management June 19, June 20, 2003 M-350: Manager and the Law July 10, July 11, 2003 M-206: Financial Management September 18, September 19, 2003 M-202: Association Communications November 7, November 9, 2003 M-100:The Essentials of Community Association Management (Maui) PCAM applicants, check your records. We are looking for people who need to take the M-201 class. Please contact us to register. By popular demand, this is the last picture of me that you will see in a suit! Finally, we are looking for volunteers who want to help out in the following areas: limited office assistance, CAI web site resurrection, vendor blender, and managers forum. Simply give me a call or send an . Mahalo nui loa for your support. Steve Glanstein, PRP President Phone: caihawaii@hawaii.rr.com Volume 17 Issue 2 April 2003 MINUTES By Steve Glanstein, PRP minutes do not become the official record of the proceedings until they have been approved. The actions of an organization start immediately when a motion is adopted and not when the minutes are approved. On the other hand, minutes may be amended years after their approval by the motion to Amend Something Previously Adopted. Many condominiums have completed their annual meeting. This is a good time to provide guidance for association members in order to make an accurate record of the official annual meeting proceedings or minutes. This explanation of minutes is based upon Robert s Rules of Order Newly Revised 10th edition, printed in 2000 (abbreviated RONR), pages and Minutes are the records of the proceedings of a deliberative assembly. Hawai i condominium property regimes, cooperatives, community associations, and the board of directors function as delibera- There is no requirement that an individual be present at a specific meeting in order to be eligible to vote to approve that particular meeting s minutes. For example, assume that the regular secretary was not present at the March 13, 2003 annual meeting. The secretary may still participate and vote if necessary to approve the minutes. tive assemblies. Therefore the continued on page 2 THE ABC S ARE COMING THE ABC S ARE COMING FLYER COMING TO YOUR MAILBOX IN MAY ABC s will be on June 7 See Back Cover for more information.

2 2 MINUTES By Steve Glanstein, PRP CAI-Hawaii Chapter P.O. Box 976, Honolulu, Hawaii (808) President Vice President Secretary Steve Glanstein, PRP Surita Savio Insurance Associates Agnes Ringle Homeowner, Pacific Village Treasurer Mary Bergmann, CPA Directors Philip Lahne, Esq. Neeley & Anderson Ted Walkey, PCAM Hawaiiana Management Steve Elisha, Esq. Elisha Ekimoto Harada Ruth Okada, PCAM Aston Hotels & Resorts Newsletter Committee Editor Steve Pherigo, CMCA Hawaiiana Management Layout Jodee Acoba-Suganuma, CMCA Hawaiiana Management Data Compiler Kristine Caraway Metropolitan Management Solicitor Jeff Dickinson, CMCA Hawaiiana Management The Hawaii Community Associations newsletter is published for associations leaders and other related professionals of CAI. Authors are encouraged to submit articles for publishing consideration. This publication is designed to provide accurate and authoritative information regarding the subject matter covered. It is issued with the understanding that the publisher is not engaged in rendering legal, accounting or other professional services. CAI Hawaii Community Associations newsletter provides an opportunity for information and/or comment. Articles do not necessarily reflect the viewpoint of the Chapter. The reader should not act on information contained herein without seeking more specific professional advice. continued from page 1 The minutes are supposed to be a record of what was done and not what was said! Minutes should not contain the following: 1. the engineer s opinion; 2. the lawyer s opinion; 3. the parliamentarian s opinion; 4. the property manager s opinion or report; 5. the resident manager s opinion or report; 6. the secretary s opinion; 7. the treasurer s opinion or report; 8. individual members demands for their, remarks to be in the minutes. Minutes don t need to contain the following: 1. an individual s apartment number; 2. the name of the seconder, unless specifically ordered by the group; or 3. the name of every guest who attends the meeting, unless specifically ordered by the group. Each of the above items has appeared in minutes of at least one Hawai i community association or board. Most of these items have caused some form of conflict at either an association annual meeting or a board of directors meeting. Therefore, we will conclude with a brief description of what minutes should contain and a sample set of meeting minutes for a fictitious annual association meeting. Minutes should contain the following basic information: 1. the name of the organization; 2. type of meeting, for example, annual, regular, special, etc; 3. the date, time, and place, if not always the same; 4. the fact that the regular chairman and secretary were present, or the names of the persons who substituted for them; and 5. whether the minutes of the previous meeting were read and approved or first corrected and then approved with the corrections. Minutes should contain the following information related to each subject matter: 1. all main motions or motions that bring a main question back to the organization (Take from the Table, Rescind or Amend Something Previously Adopted, Discharge a Committee, and Reconsider); 2. the disposition of main motions or motions that bring a main question back to the organization if one of these motions is temporarily disposed of (for example, postponed to the next meeting, referred to a committee, etc.) then any motions directly related to the original motion must also be included in the minutes; continued on page 4

3 Protecting an Association s Right to Choose its Managing Agent 3 Dear Association Board Member: Has your Association s management contract been sold to another company, denying you the freedom to choose your managing agent? If so, please contact Hawaiiana Management Company, Ltd. For 39 years, Hawaiiana has built its business upon Boards of Directors exploring various management options, and choosing Hawaiiana. Since the beginning of the year, Hawaiiana has welcomed 24 new associations. New customers include Waikiki Landmark, Waialae Iki 5, Waikiki Grand, Hale O Pumehana, King Manor, Crescent Park and The Palms, to name just a few. If you d like to have the final say in who will be managing your association, please call We look forward to the opportunity to show you why Hawaiiana is the company of choice. Aloha, Emory Bush, President Hawaiiana Management Company, Ltd. Accredited by both the Institute of Real Estate Management and the Community Associations Institute P h : F a x : w w w. h m c m g t. c o m

4 4 MINUTES By Steve Glanstein, PRP continued from page 2 3. other motions that were not lost or withdrawn in cases where it is necessary to record them for completeness or clarity; 4. formal notices of motions to be brought up at a future meeting; and 5. the motions Point of Order and Appeal (demand for enforcement of the rules and an attempt to reverse the chair s ruling, respectively), whether sustained or lost, including the reason for the chair s ruling. Minutes are also subject to several additional rules: 1. When a count is ordered or the vote is by ballot, the number of votes should be entered. In the case of an election, all votes must be disclosed both to the membership and in the minutes, including improper votes and votes received by individuals who were not elected. 2. When the voting is by roll call (for example at a board meeting conducted for an association organized under HRS 514A) then the names of those voting on each side should be entered in the minutes. 3. The name of a committee and the reporting member can be entered in the minutes when a committee report is provided. However, the report does not become part of nor is it attached to the minutes unless specially ordered by the group. 4. The name and subject of a guest speaker can be entered but no effort should be made to summarize the remarks. continued on page 11

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6 6 Leasehold Perspective By Michael Pang April 1, 2003 Residential leasehold began in the 1950 s as a means to create more housing for post-war Honolulu, which was experiencing a shortage. While many landowners did not want to sell, developers were able to convince them to lease their land in return for income, improving their property and getting it back at the end of the lease. This well-intentioned system did create more housing, but it was doomed to fail because the model was misapplied from commercial leasehold concepts. The reversionary or surrender clauses in the leases (what returns the land to the landowner) will inevitably displace the residents from their homes and uncapped lease rent increases, tied to land value fluctuation, creates difficult-to-afford lease rents. These realities eventually placed social conscience (saving peoples homes) in conflict with the terms of the lease contract. As early as 1967, government responded to the social plight by mandating sales of leased fee, first for single-family homes (Land Reform, Chapter 516, HRS) and then for condos, co-ops and PUDs (Chapter 38, ROH). Despite the adverse social effects of residential leasehold and that government was intervening into the lease contract, landowners and developers proliferated residential leasehold to unprecedented levels in the 60 s, 70 s and 80 s. At one time there were about 25,000 leasehold singlefamily properties and over 60,000 leasehold apartments statewide. Federal and State Supreme Courts have upheld the constitutionality and public purpose of Hawaii s mandatory fee conversion laws, essentially agreeing that we must get out of our antiquated residential leasehold system, if not voluntarily then involuntarily. However, opponents to leasehold reform continue to challenge these laws. Today, because most legal challenges with reasonable basis have been raised and adjudicated, their focus is now on political repeal or hindrance. In the current legislative session, HB675/SB633, which sought to exempt Hawaiian (Alii) trusts from condemnation for fee conversion purposes, has failed along with SB261, which would have disqualify lessees who bought their apartment after 6/21/91 from being eligible for mandatory conversion. Recently, Ezra Kanoho (Chair of the House Water, Land Use and Hawaiian Affairs Committee) sponsored a bill (SB1468, HD1, SD1) to prevent counties from using their power of condemnation (eminent domain) for leasehold reform purposes (the basis of Chapter 38). Once discovered, lessee groups heavily lobbied against this bill and as a result it appears to be failing as well. At the county level, things were fairly quiet and Chapter 38 was being successfully implemented from October 1998 until May 2002 when the Coon decision made qualification for the law more stringent. This reenergized opponents who have since made numerous attempts to repeal Chapter 38. If history repeats itself, after exhaustive efforts fail to

7 7 cripple Chapter 38 the furor of opposition should again diminish, until something else occurs to reenergize opposition. In addition, the City Council recently approved a task force to make recommendations on revising Chapter 38 with the objective of making it less controversial and hopefully more inclusive. That process revealed a sense that the new Council does not favor repeal of Chapter 38, but also does not want the contentiousness that has been the norm the past 12 years. The task force will have at least 6 months to present its findings to the Council for consideration and as such, nothing should change until late this year or early next. The other useful result of these mandatory fee conversion laws is regulation of pricing. This is appropriate because of the closed market nature of fee conversions (one seller and one most practical buyer) and the lack of a balanced playing field (market) without regulation. Experience has proven that left unchecked landowners will naturally seek methods to get the highest price possible, even if it takes advantage of the typical emotions and lack of knowledge among lessees. Market data has proven this. Condemnation for fee conversion has at its tail end litigation to establish a fair price if one is not negotiated beforehand. Litigation is a process that relies on appraisals and appraisal opinions, not emotion and lack of knowledge in the marketplace. Under Chapter 38, some landowners have agreed to prices 40% to 45% less than what they had been asking, to settle their condemnation actions. In the reverse, for some of the projects that were rendered ineligible last year due to the Coon decision, the landowners have already increased their asking prices, in one case three times in a short span of time. If left unchecked, the imbalanced nature of residential leasehold will again increase prices sought to unfair levels and lead to more contention. Residential leasehold is an antiquated system that was doomed to fail from its inception. Getting out of it serves everyone s interests including landowners who can profit in reinvestment. This is especially true for eleemosynary trusts that reinvest tax-free. A prime example is Kamehameha Schools ( KS ). Not too long ago KS was an asset-rich, cash-poor entity having some difficulty meeting operating costs. Today, KS is an international investment giant with the cash to expand programs and help more of its beneficiaries. The difference is that KS smartly enriched itself with voluntary fee conversion sales. Fee conversion is the best winwin resolution to this dilemma. Lessors profit in reinvestment and lessees keep their homes. The error of our residential leasehold system appears to be shortsightedness by all involved - those who created it, lessees and lessors. The error of a past generation will have to be fixed by this one. Lessors and lessees should not blame each other and kokua to get out of a difficult situation. Everyone will benefit from this. Michael Pang is the president and principal broker of Monarch Properties, Inc., which specializes in representing condos and co-ops in lease rent renegotiation and fee conversion. To date MPI has represented lessees in over 150 leasehold projects statewide in these matters. BROOKS TOM PORTER & QUITIQUIT, LLP ATTORNEYS AT LAW Edward R. Brooks Carl Tom Christian P. Porter S.V. (Bud) Quitiquit Charles M. Heaukulani David W.H. Chee Jeffrey D. Watts Of Counsel: Arlene S. Kishi Donna Yamamoto R. Laree McGuire Real Property Transactions and Development Condominium and Community Association Law Voluntary and Involuntary Lease To Fee Conversions Construction Litigation Employment Law Civil and Commercial Litigation Business Law HONOLULU 841 Bishop Street, Suite 2125 Honolulu, HI Phone: (808) Fax: (808) cporter@btpqlaw.com KAILUA-KONA Henry Street, Suite 208 Kailua-Kona, HI Phone: (808) Fax: (808) budq@btpqlaw.com charlie@btpqlaw.com

8 8 CERT MANAGEM Certified Management is proud Our teams of staff, vendors and clien with their help. Our goal is to provi our residents. Our innov Alan Takumi Executive Director of Business Management Jim Andersen Director of Administration John Jepsen, Jr. Director of Budget and Finance Brian Molina Director of Education and Training Linda Alexander Director of Public Relations and Communications Stacey Director Special E 3179 Koapaka Street Phone: (808)

9 FIED ENT, INC. 9 to introduce its new Directors. ts will achieve even more integration de the finest value-added service to ation will lead the way. Tom Tabacco Director of Business Literature Reiko Marino Director of Community Business Martha Scheller Assistant Director of Community Business Tokairin of vents Jon McKenna Director of Systems Caroline Bell Director of Customer Relations Honolulu, HI Fax: (808) dhawaii.com

10 10 AOAO Banking Solutions American Savings Bank is pleased to have provided loans to AOAO s in... Waikiki September 2002 $500,000 loan for Capital Improvements Nuuanu May 2002 $3,400,000 loan for Lease to Fee Conversion East Honolulu December 2001 $340,000 loan for Capital Improvements West Maui September 2001 $3,100,000 loan for Lease to Fee Conversion Kailua Kona September 2000 $11,600,000 loan for Lease to Fee Conversion F ROM CAI S PROFESSIONAL MANAGEMENT DEVELOPMENT PROGRAM ˆˆˆˆˆ ˆˆ THE KNOWLEDGE YOU NEED TO SUCCEED RESERVE YOUR PLACE NOW! M-350 ˆ Manager and the Law June 19 20, 2003 ALA MOANA HOTEL HONOLULU, HI PCAM members! Learn how the law affects managers and their day-to-day operations. M-350 takes M-204 to a higher level by reviewing cases pertinent to community associations, and reviewing the anatomy of a case step-by-step. You ll develop an understanding of how the legal system works and discover realistic ways to deal with the challenges these laws and regulations create for you on the job. Other issues discussed include employment laws, management agreements, manager liability, rules interpretation, enforcement and adoption, and much more. MAINTAIN YOUR PCAM DESIGNATION IT S AN INVESTMENT THAT PAYS OFF! The most sought-after and highly paid community association professionals have taken this class and gained the credentials, skills, and knowledge they needed to succeed. CAI s recent compensation study found that managers who hold a PCAM designation earned, on average, 53% more than those with no designation. Tuition investment: CAI member $395, Non-member $495 Advance registration is required: For a registration form, call CAI Direct at , call CAI s Faxback service at and request document #323, or visit Downtown Honolulu March 2000 $4,500,000 loan for Lease to Fee Conversion MORE POWER TO YOU with banking solutions created exclusively for AOAO s Checking and Savings CD s and Treasury Bills Investment Programs Cash Management Assigned BUSINESS BANKER Larry Ishii, VP Carl Morita, VP Gail Nakama, VP Bill Russell, VP (Maui) Darrell Yamagata, VP Terence Yeh, VP

11 11 MINUTES Association of Apartment Owners of ABC Condo Annual Meeting March 13, 2003 Community Recreation Center A. CALL TO ORDER President called the meeting to order at 7:30 p.m. was Recording Secretary for the meeting. A quorum was established with % present in person or by proxy. B. CONDUCT OF MEETING Special meeting rules were adopted by unanimous consent. (Rules are attached) C. APPOINTMENT OF TELLERS J. P. Moneybags and Noah Morrison were appointed tellers for any counted votes at the meeting. D. APPROVAL OF MINUTES The minutes of the Annual Meeting were approved as written. E. REPORTS OF OFFICERS President gave the President s Report Treasurer gave the Treasurer s Report. The Auditor s Report for the year ending was adopted by unanimous consent. F. ELECTION OF DIRECTORS Nominations and elections were conducted. The results are: John Doe 72.59% - 2 year term Howard Johnson 55.33% - 1 year term Jane Roe 5.33% (One illegal vote-rejected: %) G. NEW BUSINESS Tax Resolution: The following resolution was adopted by unanimous consent: Resolved by the owners of the Association, That the amount by which each member s assessment in 2003 exceeds the total payments of the Association for maintenance, repairs and other expenses and capital expenditures of the Association as the Board of Directors has appropriately paid or determined payable, shall be applied to regular member assessments in the year Ratification of Property Management Contract: The selection of, was approved by unanimous consent. Ratification of Board s Selection of Auditor: The selection of, CPA was approved by unanimous consent. H. ADJOURNMENT The meeting adjourned at p.m. (Name) Recording Secretary Copyright 2003, by Management Information Consultants. All Rights Reserved, except permission is granted for non-commercial reprinting by Community Association Institute and its members provided that the article is reproduced in its entirety, including all credits. Permission is granted to the public to reproduce and use the minutes template.

12 12 M E M MEMBERSHIP B E R S H I P APPLICATION A P P L I C A T I O CAI Dept. 793 Alexandria, VA Phone: Fax: NAME ASSOCIATION/FIRM ADDRESS CITY/STATE/ZIP +4 PHONE: WORK HOME FAX HAWAII SELECT YOUR CHAPTER RECRUITER NAME/COMPANY NAME CHOOSE YOUR MEMBERSHIP PACKAGE o Basic (See dues rates below) o Gold - $595 Association/Homeowner Basic o Individual Homeowner $ 95 o 1-50 Unit Assoc. # units $150 o Unit Assoc. # units $195 o Unit Assoc. # units $250 o Unit Assoc. # units $295 o 501+ Unit Assoc. # units $350 o Individual Manager $185 Professional Service Partner $350 o Manager/Mgmt. Firm o Attorney o Lender o CPA/Accountant o Engineer o Real Estate Agent o Builder o Developer o Consultant o Insurance Agent o Other Service Supplier $350 o Fencing o Pool Maintenance o Landscaping o Painting o Air Conditioning/Heating o Roofing o Pest Control o Security Systems o Other Affiliate $175 o Public Official/Public Interest Org. o Educ. Instit. HOAs AND GOLD MEMBERS ONLY! (Please indicate who should receive the additional subscriptions.) Name Address City/State/Zip + 4 Work Home Name Address City/State/Zip + 4 Work Home PAYMENT METHOD o Check Enclosed (made payable to CAI National) o VISA o MasterCard o AMEX Account #: Exp. Date Name on Card: Signature: Contributions or gifts to the CAI are not tax deductible as charitable contributions for federal income tax purposes. However, they may be deductible as ordinary and necessary business expense subject to restrictions imposed as a result of association lobbying activities. CAI estimates that the nondeductible portion of your dues allocable to lobbying is 14%. $39 of your annual dues is for a non-refundable subscription to Common Ground. $125 of annual gold membership is for your non-refundable subscription to Law Report. Connecticut Chapter: $15 of annual membership dues is for your non-refundable subscription to Common Interest. May 17, 2003 Seminar Shrubs and Grubs TERMITES AND LANDSCAPING Japanese Cultural Center REGISTRATION FORM Submit your completed registration form along with a check payable to CAI- Hawaii Chapter. Reservations by phone or fax must be received by noon on May 15, All payments must be made on or before May 17, No Cancellations after noon on May 15, NO WALK_INS Name(s) please print Name(s) please print Name(s) please print Name(s) please print Firm/Association Membership No. (CAI only) Members: $45.00 Non-Members: $55.00 Total Enclosed: Return Completed Form & Payment to: CAI- Hawaii Chapter P.O. Box 976 Honolulu, HI (phone (Fax) & fax)

13 EDITOR S NOTES By Steve Pherigo, CMCA, AMS Steve Pherigo is a Community Association Manager who works for Hawaiiana Management Company and is the current editor of the CAI Hawaii Chapter Newsletter. Many people in Community Association Land (that special kingdom of citizens who pay maintenance fees) have commented of the valuable information that they receive from the CAI Newsletter every month. For those of you who may wonder precisely what CAI is, we offer the following from a CAI National publication. CAI is a national nonprofit 501 (c) (6) association created in 1973 to educate and represent America s residential community association (CA) industry. Its members include: condominium and homeowner associations and their members, cooperatives, and association-governed planned communities of all sizes and architectural types; community or property manager and management firms; lawyers, accountants, and other providers of professional services and products for CAs. CAI estimates that there are about 150,000 CAs in the United States. In future editions of this newsletter we will provide other interesting information and statistics about CAs. The CAI Hawaii Chapter exists on a local level to carry on the same mandate. That is why we are pleased to promote educational seminars, classes, and workshops that carry out the mandate to offer information of use to everyone reading this. This month s newsletter offers insightful articles: one from local CAI Chapter President and Professional Registered Parliamentarian, Steve Glanstein on the topic of Annual Meeting Minutes, another is by community association attorney Christopher Shea Goodwin, Esq. on the topic of community association Budgets: a Brief Summary of Legal Requirements, a third article is by Michael Pang, perhaps the State of Hawaii s foremost expert on the topic of Lease to Fee Conversion. We trust that you will find these articles educational and informative. We are also pleased to publicize (see announcement in this newsletter) the annual ABC Basic Course. This course offers a great deal of useful information for anyone wishing to understand betters the basics of community associations. This one daylong course features an in depth look into the following topics, Problem Solving, Maintenance, Rule Enforcement, Finances, and Board Meetings. In addition, it is a chance to ask questions of professionals in the field of community association management. This course is well attended each year by those wishing to deepen their knowledge and understanding of how to run community associations. It is ideally suited to the new or fairly new Board member. Many Associations, realizing the value of this information to their Board Members, pay the nominal registration fee. We warmly invite you to come. On another note, if you ever have questions, comments, suggestions on the newsletter in general or a specific article or would like to write an article on anything related to community associations feel free to write me at Steve Pherigo, C/O Hawaiiana Management Company, 711 Kapiolani Blvd, Hon, Hi or fax me at or me at stevep@hmcmgt.com or call me at Your participation would be greatly appreciated. 13

14 14 FREE PICK UP AND DELIVERY Make $ 100 Just By Referring Us One Storage Client!* (Send us a 2nd client and make $200. And so on, and so on.) 100% AIR CONDITIONING FOR PRESERVING VALUABLES 24-HOUR STATE-OF-THE-ART SURVEILLANCE Free Pick Up and Delivery Free On-Site Estimates 100% Air Conditioning for Preserving Valuables 24-Hour Access State-of-the-Art Surveillance Clean Modular Steel Lockers Cool & Dry In-Door Parking Business Computer Center and Conference Room The Most Professional & Friendliest Service and Much, Much, More COOL & DRY IN-DOOR PARKING *$100 referal fee is paid at the time a new customer signs a 6 month or more contract. Customer must mention your name or you can call ahead. We ll Pack it & Ship it For You Mr. Safety 808 Ahua Street (in Mapunapuna) CALL:

15 15 There s No Easier Account than the City Mill Account! WE LOVE OUR CUSTOMERS AND THEY LOVE US City Mill s Credit Supervisor, Jan Jones, loves helping the City Mill Charge and Cash Account Customers. My job is the GREATEST, says Jan, because it allows me to get to know our customers and help them solve their problems. City Mill s Accounts are the best in town!" For over 102 years City Mill has had the privilege of serving Hawaii. There s no red tape, no calling the mainland! I am located at the Nimitz Store, Administration Office and can help you right away! Next Day Delivery* Quality Name Brands Commercial Charge Accounts Convenient Terms Special Orders Fax Orders Delivery 7 Days a Week 8 Convenient to Your Home or Jobsite* Neighborhood Locations *See store for details. HAWAII KAI Phone: Fax: KEAHOLE ST. HONOLULU Phone: Fax: N.NIMITZ HWY. KAIMUKI Phone: Fax: WAIALAE AVE. If you have missing invoices, we can usually get copies out that day or the next working day! Our accounts depend on the fast turnaround! Adding or deleting authorized buyers to your account can be handled immediately. Your authorized buyers DON T have KANEOHE Phone: Fax: KAHUHIPA ST. Jan Jones, Credit Supervisor City Mill Company, Ltd. MILILANI Phone: Fax: MAKA IMO IMO ST. to carry cash, checks or have one more card in their wallet. They just present their I.D. That s a big security relief for everyone! If you don t already have a City Mill account you should open one today. Stop by any of City Mill s 8 neighborhood locations for a credit application, see any of our Store Managers or call me at and I ll fax one to you! What could be easier? PEARL CITY Phone: Fax: KAAHUMANU ST. WAIANAE Phone: Fax: FARRINGTON HWY. WAIPAHU Phone: Fax: LEOLEO ST. A personal committment to legal excellence &professional service Document Interpretation, Review, & Amendments Collections, including Assessment liens & Foreclosures Lease-to-Fee Conversions & Lease Rent Negotiations Covenant Enforcement Landlord-Tenant Real Estate Transactions NEELEY & ANDERSON LLP A LIMITED LIABILITY LAW PARTNERSHIP JOYCE Y. NEELEY M. ANNE ANDERSON PHILIP L. LAHNE GISELA IGLESIAS LANCE S. FUJISAKI RICHARD H. THOMASON ANN C. KEMP PACIFIC GUARDIAN CENTER MAKAI TOWER, SUITE BISHOP STREET HONOLULU, HAWAI I TEL: (808) FAX: (808) nanda@lava.net

16 16 ABCs - A BASIC COURSE WOULD YOU LIKE TO LEARN THE BASICS OF MANAGING A COMMUNITY ASSOCIATION? The Hawaii Chapter of Community Association Institute is putting on an all day course on this very subject. This annual workshop was developed for you to learn about the different community associations, basic concepts of maintenance for your organization, problem solving techniques, community association finances, rule enforcement, and how to run an effective board meeting. You will also have the opportunity to network with other community association members and property managers. Use the opportunity to learn how other associations solve problems. Education and correct training improves the overall management of community associations, which in turn can benefit all homeowners. This course, ABCs, will be held at the Honolulu Airport Hotel on Saturday, June 7, Registration is at 8:00 am. The class will start after registration and will end at 4:00 pm. Lunch will be provided. Cost is only $ prior to May 23rd or $ after with a deadline to sign up by May 30th. Please contact your association manager or contact us at to sign up. Please don t pass up this once a year opportunity to learn how to be a more effective board member or site/resident manager. Education, Course Registration Books, Resources 2003 Schedule of Classes HAWAII CHAPTER CAI CALENDAR OF EVENTS PDMP Courses May 15, May 16, 2003 PCAM Case Study May 29, May 30, 2003 M-201: Facilities Management June 19, June 20, 2003 M-350: Manager and the Law July 10, July 11, 2003 M-206: Financial Management September 18, September 19, 2003 M-202: Association Communications November 7, November 9, 2003 M-100:The Essentials of Community Association Management (Maui) SEMINARS Termites and Landscaping May 17 Saturday JCC Condo Wars June 21 Saturday JCC Legislative Update July 17 Thursday Hale Koa HAWAII COMMUNITY ASSOCIATIONS Presorted Standard U.S. Postage PAID Honolulu, HI Permit No. 59 P.O. Box 976 Honolulu, Hawaii 96808