TESSA RESIDENTIAL PROPERTY MANAGEMENT TEAM

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3 TESSA RESIDENTIAL PROPERTY MANAGEMENT TEAM Sam Kelso Director Joanne Nicolson Head of Property Management Peta Schrodter Senior Property Manager Amanda Dunn Property Manager Clare Hamlet Property Manager Emily Berzins Property Manager Kellie Campisi Business Development Manager Isaac Newnham Leasing Consultant Emily Davis Leasing Consultant Kylie Devine Senior Property Manager Megan Bevis Property Manager Lisa Farrelly Business Development Manager Steph Beaton Administration Kate Brown Senior Property Manager Lucinda Perrins Property Manager Shawn Hillier Leasing Consultant Michelle Bosshard Administration

4 With a team of highly qualified property managers, administration and marketing support staff, together we have over 100 years of experience in the industry and the unmatched resources to lease your property. We listen and understand each client s individual needs and tailor a marketing strategy to best suit your property and ensure a fast and simple path to leased. This ensures that the maximum price and terms are achieved in the negotiation process. We offer a high level of service to our landlords and tenants as well. Please take the time to read through the information in this booklet. We do hope you find this an enjoyable and informative read. This will help you make an educated decision when it comes to choosing an agent to lease your property. We thank you for the opportunity to discuss the leasing of your property. $1 BILLION Under management by Tessa Residential. Today, leasing a property for the best price no longer happens by accident. A successful result requires careful, professional planning and presentation.

5 TESSA DIFFERENCE WE HAND-SELECT We hand pick property professionals with a passion for the industry, who are dedicated to developing their real estate careers. This ensures the people working for you have a vested interest in improving their service and knowledge every day. WE MEASURE & REWARD We ensure daily activity reports are completed by all team members which we compile into detailed monthly reports, allowing us to track and measure our teams activity, progress and performance. We hold monthly awards functions for our staff where great results are rewarded in front of their peers. This creates a supportive culture where each person works together as a team. WE HAVE DETAILED CHECKLISTS & POLICIES FOR 100% OF TASKS We have invested in serious support staff, who continue to develop and improve thorough checklists and policies for every task our staff carry out. This ensures there is greater consistency between staff and offices, and an expected level of service for each aspect of property management, this includes; managing tenant rent payments to renewing leases, without tasks being missed. WE DO NOT CUT CORNERS We believe in best practice management, where we ensure all tradespeople used are appropriately insured, trialled and tested before we ask them to carry out maintenance and work on your property. We take the time to properly reference check prospective tenants to ensure their facts are complete and true to the best of our knowledge. We spend an average of 3-4 hours on every entry condition report, ensuring the condition of your property is properly recorded before new tenants move in, complete with 100+ photos. WE ARE COMMITTED To delivering an ethical, professional and transparent property management service to you every day. WE BELIEVE SERVICE & VALUE SHOULD COME TOGETHER We believe in revolutionising the industry. We believe in delivering better returns to clients, with big picture focus on improving the performance of your asset. We start by offering 25% lower property management rates whilst providing an uncompromised property management service.

6 TESSA PROPERTY MANAGEMENT STATS 0% Vacancy Rate at Tessa Residential ARREARS PERCENTAGE LESS THAN AVERAGE DAYS ON MARKET FOR TESSA 2% 13 *OTHER AGENCIES IN BRISBANE - AVERAGE IS 24 DAYS ON MARKET CASE STUDY Tessa Residential Currently has a 0% vacancy rate in its proper ties under management. In comparison, the Brisbane average is 3. 2%. What does this mean for our clients? More money in your pocket more of ten.

7 WHY CHOOSE TESSA RESIDENTIAL Tessa Residential is a privately owned and operated company. Tessa Group is already a market leader in the property advisory and development industries and offering now, a first rate sales and property management service to the suburbs of queensland. EXPERIENCE & KNOWLEDGE MARKETING Brisbane s most experienced & knowledgeable property professionals Highly qualified and efficient administration staff Specialised Marketing Coordinator 100 years experience in the Brisbane property market Unique knowledge of your area, your building, body corporate rules, legislation and, most importantly the current rental market. BETTER SUPERIOR SY ST E M S Specifically, our systems cover, tenant arrears - completed daily. Mid and end of month payments First class technology, inc owner portals. Detailed Routine Inspections with photo s Highest standard Entry Condition Reports Internet Marketing, Realestate.com.au,Domain, Tessa Residential Website alongside 10+ websites. Database Website - We circulate your property through our tenant database. Use third parties such as, relocation consultants, %uyers agents, corporate leasing agents and universities and schools. SERVICE Skilled property management staff covering every process throughout the management. Full time leasing consultant, ensuring no opportunity to lease your property is missed. Experienced property managers who receive regular training to make sure our landlords are well informed.

8 B ETTER MARKETING = = B ETTER RESULTS B ETTER PRICE Having an unwavering commitment to perfecting our services, we have developed cost effective marketing strategies that work. 1 4 BETTER SERVICES TESSA STRENGTHS Daily progress phone call, updates of Expert knowledge of the building and activities, internet, telephone and walk in surrounding features enquiries 2 5 BET TER RESULTS COMPANY VALUE Weekly review by phone including weekly Weekly advertising revision e.g. changing feedback report photos and text 3 6 BETTER OUTCOMES COMPANY CARE All tenant enquiry will be telephoned or Inspections running through the week and ed, minimum of three times a week Saturday open for inspections where available

9 MARKETING METHODS We understand that no two properties are the same and that owners not only want but need the vacancy of their property to be as low as possible. We use a system that allows tenants to book an inspection when they are available so no opportunity is missed to view your property. ONLINE ADVERTISING Your property is showcased on a number of different websites including realestate.com.au, domain. com.au +10 more rental websites. DATABASE MARKETING We circulate your property through our tenant database as soon as the property is listed & then on our weekly database for maximum exposure. PROFESSIONAL PHOTOGRAPHY Inexpensive yet so effective A great photo says 1000 words and will capture tenants eyes on the internet. THIRD PARTIES Relocation Consultants Buyers agents Corporate leasing agents Universities / Schools

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11 BETTER EXPERIENCE BETTER RETURNS BETTER OUTCOMES 24/7 Access to your property file, wherever and whenever you want it. Owner disbursements twice a month. Have money more often. Careful tenant selection with vigorous tenancy verification and compliance. Monitor tenants rental payments daily - Zero tolerance Rental arrears policy. Ability to pay and monitor all outgoings, including Rates, Urban Utilities, Body Corporate Levies. Consistent training and development for all staff. We discuss all requests of maintenance with you before work will be commenced. Highly trusted and skilled team of tradespeople to undertake any maintenance. Comprehensive routine inspections every 3-4 month detailed with photos. Latest technology to more efficiently serve you. First class rental advertising Strong Communication is our business through , phone, Skype, mail or appointment all being tailored to suit your needs at your convenience. Bond amount increases where the legislation permits to cover perceived areas of risk or concern. Highly skilled and experienced team members to give you peace of mind.

12 HOW DO WE FIND YOUR TENANT? INSPECTIONS Our full time leasing consultant ensures we are flexible with inspection times for prospective tenants and allows the property management team to focus on managing your property. INTERNET Maximises exposure for your property. When you list with Tessa Residential we also ensure that your property appears on the most popular websites such as domain.com.au and realestate.com. au and our office home page. TENANT MATCH For every property which is advertised for rent a tenant match search is performed immediately. This allows us to notify every prospective tenant who has made an enquiry on a previous rental property that your property is available for rent and invite them to book an inspection. PHOTOGRAPHY Inexpensive yet so effective. A quality photograph says 1000 words and will capture tenants eyes when searching on the internet. Inspect Real Estate is an online booking system that allows prospective tenants to automatically book inspections for properties, it handles enquiries 24/7 and confirms all inspections automatically. IRE gives agents innovative way to handle all enquiries, arrange and report on properties available for rent. Inspect Real Estate provides live data on the number of enquirers who have registered for an inspection time, live data on the number of people who have shown interest in the property & generates weekly reports for owners.

13 SERVICE GUARANTEE RENTAL GUARANTEE MANAGEMENT FEE Service Guarantee 2 years Rental Guarantee at 4% if you have built a new home and land package Below Industry Average Fees 3 Months OUR SERVICE GUARANTEE WE GUARANTEE OUR SERVICE We guarantee to provide you with the best possible service in the management of your investment property. If you are not completely satisfied within the first three months - we will refund the management fees. Should we fail to perform in our service to you, we invite you to register your complaint in writing, If this occurs within the first three months of the management, we will refund the management fee charged. *Disclaimer - 4% over two years annualised, terms and conditions provided at signing of agreement.

14 TESTIMONIALSCT Fiona She 26/254 FELIX STREET, CBD When I first time met Vaan Aryan at TESSA to transfer the agency agreement from another agent, I was very impressed by his positive attitude and enthusiasm towards his work. Vaan and his dynamic team including professional photographer, advertising and management staff, demonstrated a good understanding of customers requests and needs, high efficiency and hard work spirit in the course of letting our apartment in Brisbane. Vaan always pro-actively calls me and keeps me well informed of any new progress and feedback of potential tenants after every open for inspection and constantly chases new opportunities. I feel supported and very happy with the results. I believe that Vaan is the best real estate agent I have ever met. I would highly recommend Vaan and his team to friends, families and anyone who is looking for high quality of service at low cost. Lisa Day INVESTOR I cannot recommend TESSA enough! They have been so professional and helpful throughout the entire process of getting our unit on to the rental market and successfully occupied. Sam Kelso & Vaan Aryan made the entire process stress free and always kept me up-to-date with their progress. It has been so refreshing to find a business that has such a high standard of work! Thank you TESSA. The Cameron s 21 VICTORIA STREET, WINDSOR We are interstate investors who recently purchased our first property in Brisbane. We were referred to TESSA and Vaan by a friend and we are pleased to say that he has not let us down in the process. His communication has been great and we were pleased with the result achieved. Vaan and his team are clearly experienced and have been able to make this process easy for us. Donna Dalton MULTIPLE INVESTOR Tessa Residential New Farm are so easy to deal with. I am a busy person and Vaan has gone above and beyond to make the transition of my apartment to be under the management of TRNF seamless to me. He has communicated with me just enough and has shown sound judgement and importantly delivered what he promised to. Melissa Leach 46 BRAMSTON TERRACE, HERSTON I have been so impressed with Vaan and the Tessa team. I have had our newly renovated property with a very well known real estate agent, listed for rent for the last 6 weeks; the peak rental time for the year and for some reason only had one inspection. Vaan rang me out of the blue to talk about our property, I was very impressed with his pro activeness and genuinity that we decided to see what they had to say when we meet at our rental property. Vaan was so complimentary of our property and they had a plan to get it rented, that I decided to give them a go (even though we had been using our existing agency for the last 10 years). They had at least 3 lots of people through and 2 applications in 3 days. We were able to get the best possible tenants for our property for $30 more than we advertised. They moved in within 8 days of Tessa Residential listing our property. I think it was a combination of: a fantastic advertisement mixed with a team that cared about us and our newly renovated property that had it rented within the week. Thank you so much, looking forward to using you guys again. Nicole Maitre MULTIPLE INVESTOR Vaan and his team at Tessa New Farm are first class! His guidance and compassion through our property purchase, then property management, while having impeccable communication has made the process very smooth. I would highly recommend Tessa s services to anyone.

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16 PROVEN FORMULA OF SUCCESS Why we consistently achieve higher rental prices than other agents About Us One of South East Queensland's most passionate and knowledgable Property Management agencies with industryleading rates. Highly qualified and efficient Property Management & Support staff Specialised marketing co-ordinator 50 years experience in the industry. Proven track record Consistent low vacancy rates, less than half the market average. Full time Leasing Consultants ensuring all properties are viewed as requested. Ongoing Leasing Activity Follow up inspection attendees. Refresh internet listing every week i.e. Photos and scripts Distribute weekly open home times through tenant database Conduct additional inspections for interested parties. Continue with open homes Maintain regular contact and follow up of all tenants, assisting where necessary to ensure all serious tenants are encouraged to apply. All feedback is gathered & communicated to you. Tailored Solution Discuss management of your property from start to finish. Analyse current market conditions Formulate marketing recommendations & advise on the best solution. Consistent communication Prepare and execute paperwork to engage us as your agent Initial Leasing Activity Provide tenants with detailed information for them to make informed decisions. Conduct private inspections at suitable times for them to make informed decisions. Review Tenant feedback. Re-advise third party contacts (corporate leasing contacts, relocation consultants) that the property is now 'live'. Receive offers from interested parties Negotiate tenant applications to achieve the best terms and weekly rent. Daily activity feedback Weekly comprehensive written report Preparatory Activity Arrange photographs for advertising & marketing. Prepare engaging advertisement text to attract maximum enquiry. Advise third party contacts the property is to be listed. Obtain required property details & keys Pre-Leasing Activity Contact prospective tenants from our database looking to lease a property with the same features as your property. Upload property to internet sites for maximum exposure. Circulate property in our weekly to our database of over 10,000 existing clients. Book and advertise Saturday open homes. Upload property to inspection system allowing tenants to book inspection times that best suit them! Application to Leased Activity Process and present all applications to you. Application accepted - advise the applicant they have been approved, arrange paperwork to be signed Continue marketing the property until a tenant is secured. Ensure all necessary aspects of the agreement are finalised. Property Leased Congratulations, your property has been leased! We attend the property to complete an Entry Condition Report & Inventory (if applicable) Hand over keys-bond lodged with RTA Disburse your first rental payment

17 GROUP The Tessa Group is a Brisbane based Property Company with extensive experience across a range of fields and disciplines. With over 90 in the team, professionalism and service is what sets the Tessa Group apart. The Tessa vision was to create a leading property company that was diverse in it s specialties and confident amongst its colleages. With specialties in: Development, Advisory and Project Marketing, Property and Building Management, Residential and Build, the Tessa Group has the ability to ensure clients have the best opportunities across a variety of fields at any one time. Tessa Residential is dedicated to providing the best real estate service in Brisbane. With multiple award winning sales teams we are committed to providing a first class sales experience while delivering exceptional results. RESIDENTIAL DEVELOPMENT Whether looking to buy, sell, rent or let out your investment property, we look forward to assisting you with your property needs. We provide professional services and advice across all facets of the Brisbane property market. With over 50 years of combined experience in the Australian property market Tessa Developments is able to offer a unique project solution to each client. When founding Tessa Developments it was a priority for directors Brendan Tutt, Kurt Swensen and Andrew Coulter, to set a new benchmark in property development. The Tessa vision was to create iconic buildings that are luxurious in their form and quality in their build. This has led Tessa developments to stand apart and become one of Australia s leading Property Developers.

18 ADVISORY & PROJECT MANAGEMENT PROPERTY & BUILDING MANAGEMENT BUILD Tessa Advisory is a full service property advisory and project marketing company focusing on project marketing in Australia. 100% privately owned and operated, Tessa Advisory is part of the larger Tessa Group and combines over 50 years of experience in the Australian property market to offer a unique project solution. Tessa Advisory focuses on de-risking projects by offering a full and complete service that provides professional and well informed advice from the pre-acquisition stage right through to post settlement. Tessa Property and Building Management is Brisbane s premier full service property and building management company. Our dedicated team of specialist managers are highly experienced and extremely knowledgeable, having collectively over thirty successful years in the property industry. The architecturally inspired buildings under our jurisdiction have been especially selected for their prime locations in flourishing South Brisbane and Fortitude Valley. The Plaza South Brisbane and Oxford and Cambridge and Canterbury Towers, part of the iconic Central Village project in The Valley. The directors of Tessa Build have an extensive portfolio of property construction and their methodology is what sets Tessa Build apart. Tessa Build directors and key personnel have extensive experience building in multiple locations along the East Coast, Tessa Build are able to tailor a property to suit all environments.