HPPM Training. Leasing & APM Call

Transcription

1 HPPM Training Leasing & APM Call

2 HPPM Portal We want to make sure everyone Leasing Professionals, Assistant Managers and Property Manager have access to our HPPM Portal. If you do not have access, please reach out to me and I will you your login and password. Remember, this is the ONLY password you will ever share!

3 Daily Report Every day by 5pm, the Daily Report is due to Matt, Dave, Your Asset Manager and Nola. Please make sure you are filling out each section (please do not skip over one) and most importantly your specials should be documented on this report every day. If you have any questions, please reach out to your Manager or your PPS! Please copy & paste into the body of your . Date: Daily Occupancy % Trend Occupancy % Vacant Non-Rented Vacant Pre-Leased NTV Units / Evictions NTV Pre-Leased Rent Ready Non-Leased Move-Ins for the day MTD Move-Ins Walk-Ins Today Shows Today Apps Taken for the Week Pending Work Orders- Delinquent $ Resident Referral Fee - $ Employee Status Changes- Open Positions- Position Title/Date Vacated Marketing Efforts Concessions Offered - $

4 Roommate Release Releasing a roommate A Roommate Release Form is only used when the community is notified that an occupant would like to move out, while remaining parties to lease wish to stay. The remaining resident must requalify with a new application and proof of income. Application fee will be waived. If the screening yields a higher security deposit, the balance must be paid prior to the roommate being released. The security deposit stays with the unit, and HPPM is not involved with the exchange. If the vacating resident is the primary in Yardi, a Promote Roommate function must take place. Subletting of apartment homes is NOT permitted. A new lease will be written, and it will include the same terms as the old lease. The Roommate Release Form will be used to document any change in occupants and accurately document the subtraction, substitution or addition of occupants (with new applications/lease paperwork), while at least one original leaseholder remains.

5 Roommate Release Adding a roommate When adding a resident, the new resident must fill out an application and pay an application fee. The existing resident s income will be used to screen the new resident. If the screening yields a higher security deposit, the balance must be paid prior to the roommate moving in. The existing resident(s) is/are responsible for paying rent until the new resident s lease commences. A new lease will be written, and it will include the same terms as the old lease. Both the departing and new resident must sign the Addendum.

6 Resident Referral If your state allows the use of resident referrals, this is a great resource. Use your current resident base to bring in more customers. This referral credit may only be implemented at communities where occupancy is challenged. Please check with the SVP Operations to confirm the specific commissions for the Resident Referral program at your community.

7 Resident Referral The new customer must identify a current resident as the source when first visiting the community and when completing the Application for Residency. The referred resident(s) must live in the community for at least 30 days before the Resident Referral Form can be sent to Corporate office for credit and have paid a monthly rent without concession on time. Both the referring and referred resident must have a zero balance on their ledger to receive the credit. If the referral credit is showing as a balance, the credit will not be applied until the balance is paid in full. Both the referring and referred resident must be in Current or Notice status. Residents in Eviction status will forfeit their credit. Send Resident Referral Form to Accounts Payable for processing. Use proper documentation of the referral and credit given, signed by both parties, and placed in corresponding resident files and in Yardi. Under no circumstances shall a property apply their own referral credit.

8 Month To Month Month to month is a valuable luxury we offer to our residents however it is meant to be short term. We do not want residents on MTM for 6 months or longer. The goal is to renew them and save them some money, and ensure we have a locked in lease limiting our exposure. If resident inquires and chooses to go on month to month, have them sign a MTM Addendum. A month to month fee of $ will be applied on top of market rent and the resident will be placed on MTM in Yardi using the MTM function. The month to month fee is not added until the 1st day after the expiration of the lease. Encourage MTM customers to sign a lease. Residents will receive a 30-day notice any time the market rent or MTM fee increases. If a renewal lease lapses, a month to month fee will be applied and will not be removed retroactively.

9 Additional Training If you feel like you could benefit from additional training, or just a refresher on ROOOF, RLL, RentPayment, Yardi Resident Screening, or anything else you can think of, please reach out to your Manager or your PPS!

10 You have the floor! What topics would you like to discuss? Questions? Comments?