AZEK AND TIMBERTECH PRODUCT WARRANTIES AUSTRALIA & NEW ZEALAND

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1 AZEK AND TIMBERTECH PRODUCT WARRANTIES TIMBERTECH DECKING, DRYSPACE AND ACCESSORIES WARRANTY... 2 TIMBERTECH EARTHWOOD EVOLUTIONS FADE AND STAIN WARRANTY... 5 TIMBERTECH FENCESCAPE WARRANTY... 8 TOPLOC TM WARRANTY AZEK / TIMBERTECH RAIL WARRANTY AZEK / TIMBERTECH LIGHTING WARRANTY AZEK TRIM WARRANTY AZEK MOULDING WARRANTY AZEK DECK WARRANTY AZEK PORCH WARRANTY azek.com timbertech.com 1

2 TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY - 25-Year Limited Residential Warranty 10-Year Limited Commercial Warranty IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS The benefits given to you under this 25-year limited residential warranty and 10-year limited commercial warranty are additional to, and do not detract from, other rights and remedies that you may have in relation to TimberTech products under local consumer laws, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 (CGA). Specifically: In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. However, the foregoing rights may be limited if the goods you purchased are not of a kind ordinarily acquired for personal, domestic or household use or consumption; and In New Zealand, our goods come with certain guarantees that cannot be excluded under the CGA. For example, under the CGA you are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable damages resulting from a failure. You are also entitled to have the products repaired or replaced or, in certain circumstances refunded, if the products fail to be of acceptable quality or do not comply with their description and the failure does not amount to a major failure. However, the CGA may not apply where the goods you purchased are to be used for business purposes. This Warranty: is not intended to change or exclude any consumer rights that cannot be lawfully changed or excluded; is independent of any warranty that may be provided by the seller, for which it carries sole responsibility; and does not affect your rights against the seller, including any mandatory statutory rights you may have against the seller under local consumer laws. Statement of Warranty: This warranty is provided by TimberTech Limited of 894 Prairie Avenue, Wilmington, Ohio 45177, USA, telephone ( ), (info@timbertech.com) ( Manufacturer ). This warranty is given to either: (1) the original purchaser; or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter Purchaser ), of TimberTech alternative decking materials and the DrySpace deck drainage system (collectively Products ) manufactured by the Manufacturer. For the purposes of this warranty, a Residential Purchaser shall refer to a single-family residential homeowner and a Commercial Purchaser shall refer to any Purchaser other than a single-family residential homeowner. Except as set forth in the exclusions, limitations and restrictions set forth below, Manufacturer warrants to: a Residential Purchaser that, for a period of twenty-five (25) years; and a Commercial Purchaser that, for a period of ten (10) years, from the date of the original purchase, the Products will be free from material defects in workmanship and materials, and will not check, split, splinter, rot or suffer structural damage from termites or fungal decay. Exclusions from Warranty Coverage: This warranty does not cover any product failure, product malfunction, or damages attributable to: (1) improper installation of the Products and/or failure to abide by the Manufacturer s installation guidelines, including but not limited to improper gapping; (2) use of the Products beyond normal use, or in an application not recommended by the Manufacturer s installation guidelines and/or local building codes; (3) movement, distortion, collapse or settling of the ground or the supporting structure on which the Products are installed; (4) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mould, mildew, etc.), or staining from non-food foreign substances (such as dirt, grease, oil, etc.); (5) variations or changes in colour of Products; (6) normal weathering of surfaces; (7) improper handling, storage, abuse or neglect of the Products by Purchaser, the transferee or third parties; (8) exposure to excessive heat sources including reflected sunlight from low-emissivity (Low-E) glass; (9) fabrication or remanufacturing by third parties; or (10) any fasteners not supplied by Manufacturer. TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY timbertech.com 2

3 TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY - Note: Even though this warranty does not apply in the circumstances set out above, Purchaser may still have rights under local consumer laws in such circumstances. Purchaser is responsible for determining the effectiveness, fitness, suitability and safety of the Products in connection with their use in any particular application. Claim Process: If Purchaser discovers a defect in any of the Products covered under this Limited Warranty during the applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect, but no later than the end of the applicable warranty period, notify Manufacturer in writing, at the following address: CPG Building Products LLC 894 Prairie Avenue Wilmington, Ohio 45177, USA Attn: Claims Department Purchaser must include in this notification proof of purchase and a statement explaining the defect. Manufacturer may request additional information. Alternatively, Purchaser may notify Manufacturer of a warranty claim using Manufacturer s online warranty claim form process available at After reviewing all information, Manufacturer will make a determination regarding the validity of such claim. Remedies: If Manufacturer determines Purchaser s claim is valid, Manufacturer will, at its option, either replace the defective Products or refund the portion of the purchase price paid by Purchaser for such defective Products (not including the cost of their initial installation). If a Residential Purchaser makes a valid warranty claim during years eleven (11) through twenty-five (25) after the original purchase date, then the Residential Purchaser s recovery will be prorated as indicated below. If Manufacturer is providing replacement materials, it may elect to replace the percentage listed below of Products; if Manufacturer is refunding the purchase price, it may elect to refund the percentage listed below of the purchase price of the Products. Year of Claim Recovery 11 80% 12 80% 13 80% 14 60% 15 60% Year of Claim Recovery 16 60% 17 40% 18 40% 19 40% 20 20% Year of Claim Recovery 21 20% 22 20% 23 10% 24 10% 25 10% The foregoing remedies are the Purchaser s SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. All costs of claiming under this warranty are to be borne by the claimant. Without limiting the foregoing, this warranty shall not cover costs and expenses incurred with respect to the removal of the defective Products or the installation of replacement materials including, but not limited to, labour and freight. Note: Even though such costs and expenses are not recoverable under this Warranty, Purchaser may have a right to recover such costs and expenses, and to additional remedies, under local consumer laws. Transfer of Warranty: This warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the Products were originally installed. Transfer of this warranty does not extend the term of the warranty. Other Limitations: Manufacturer provides no warranty against defects beyond the rights and remedies given under this warranty and those which are available under mandatory local consumer laws. TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY (CONTINUED) timbertech.com 3

4 TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY - Manufacturer will not be liable under this warranty for any incidental, consequential or indirect damages, including but not limited to lost profits, lost sales, loss of goodwill, use of money, use of goods, stoppage of work or impairment of assets. Manufacturer s liability under this warranty will in no event exceed the replacement of defective products or a refund of the purchase price of such products, as described above. Note: Despite the foregoing, Purchaser may have rights to recover such loss or damage, or to additional remedies, under local consumer laws. Miscellaneous: No agent or employee of Manufacturer or any other party is authorised to make any modification, extension or other change to this warranty. Manufacturer reserves the right to discontinue or modify the Products covered under this warranty at any time without notice. Discontinuation or modification of such Products will not affect the term of the warranty. However, in the event that replacement of the Products pursuant to this warranty is not possible, Manufacturer may fulfill any replacement obligation under this warranty with a product of equal value or may, in its discretion, provide a refund calculated in accordance with this warranty in lieu of replacement. This warranty is effective for purchases of Products in Australia and New Zealand on or after January 1, CPG Building Products LLC TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY (CONTINUED) timbertech.com 4

5 TIMBERTECH EARTHWOOD EVOLUTIONS FADE & STAIN WARRANTY - 25-Year Limited Residential IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS The benefits given to you under this 25-year limited residential warranty are additional to, and do not detract from, other rights and remedies that you may have in relation to TimberTech products under local consumer laws, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 (CGA). Specifically: In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure; and In New Zealand, our goods come with certain guarantees that cannot be excluded under the CGA. For example, under the CGA you are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable damages resulting from a failure. You are also entitled to have the products repaired or replaced or, in certain circumstances refunded, if the products fail to be of acceptable quality or do not comply with their description and the failure does not amount to a major failure. This Warranty: is not intended to change or exclude any consumer rights that cannot be lawfully changed or excluded; is independent of any warranty that may be provided by the seller, for which it carries sole responsibility; and does not affect your rights against the seller, including any mandatory statutory rights you may have against the seller under local consumer laws. Statement of Warranty: This warranty is provided by TimberTech Limited of 894 Prairie Avenue, Wilmington, Ohio 45177, USA, telephone ( ), (info@timbertech.com) ( Manufacturer ). This warranty is given to the original residential purchaser ( Purchaser ) of TimberTech s Earthwood Evolutions decking (the Product ). For purposes of this warranty, a residential purchaser shall refer to a single-family residential homeowner, who purchases the Product for use at that residential home. TimberTech warrants to Purchaser that, for a period of twenty-five (25) years from the date of the original purchase (the Term ), under normal use and service conditions: (1) The Product s colour will not fade from light and weathering exposure, as measured by a colour change of more than 5 Delta E (CIE) units. While the Product is designed to resist fading, no material is fade proof when subjected to years of exposure to ultraviolet (UV) rays and the elements. (2) The Product will resist permanent staining from food and beverage items that may be spilled onto the surface of the Product, including items such as condiments (barbecue sauce, ketchup, mustard, mayonnaise), salad dressing and salad oils, grease, tea, wine, coffee, fruit punch, sodas and other food and beverage related items that would typically be present on a residential deck, provided that: (a) such substances are removed from the Product with soap and water or mild household cleaners after no more than one (1) week of exposure of the substances to the surface of the Product; (b) if the above does not satisfactorily remove the substance, the Purchaser has had the affected area of the Product cleaned by a professional deck cleaner at the Purchaser s expense; and (c) the warranty claim is made within thirty (30) days after the professional cleaning is completed. Notwithstanding the foregoing, TimberTech does not warrant that the Product is stain-proof, and does not warrant stain resistance resulting from spilled or otherwise applied food and beverage substances which are not properly cleaned as provided above. In addition, this warranty does not cover any staining or damage to the Product resulting from abrasive compounds of acidic or basic ph, paints or stains, strong solvents, metallic rust or other abnormal residential deck use items, and non-food and non-beverage substances, including, but not limited to, biocides, fungicides, plant foods or other bactericides. TIMBERTECH EARTHWOOD EVOLUTIONS FADE & STAIN WARRANTY timbertech.com 5

6 TIMBERTECH EARTHWOOD EVOLUTIONS FADE & STAIN WARRANTY - These warranties are subject to the exclusions, limitations and restrictions set forth in the foregoing paragraph and below. Standard TimberTech 25 Year Limited Residential Warranty. This warranty is in addition to the standard TimberTech Limited 25 Year Limited Residential Warranty that applies to TimberTech alternative decking materials. Claim Process: Purchaser must do as follows in order to make a claim under this warranty: (a) Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty on stain resistance, Purchaser must do all of the following (in addition to the procedures set forth below for All Claims): 1. Attempt to clean the affected area of the Product by using the cleaning procedures described above within one (1) week of exposure of the food or beverage to the surface of the Product. 2. If, after completing step 1 above, the affected area remains reasonably unsatisfactory, then Purchaser must have the affected area of the Product cleaned by a professional deck cleaner at Purchaser s expense. 3. If, after completing steps 1 and 2 above, the affected area still remains reasonably unsatisfactory, Purchaser may make a claim under this warranty as provided herein, following the procedure described at (b) below provided that such claim is made within thirty (30) days after the professional cleaning is completed. 4. Purchaser must include reasonable proof of compliance with the requirements set forth in steps 1 to 3 above when lodging the warranty claim. (b) All Claims: Purchaser must, no later than the end of the Term, send to TimberTech proof of purchase, a description and photographs of the affected area of the Product, and any other required information, to the following address: CPG Building Products LLC 894 Prairie Avenue Wilmington, Ohio 45177, USA Attn: Claims Department TimberTech reserves the right to request additional information in connection with the warranty claim. After reviewing all information, TimberTech will make a determination regarding the validity of the claim submitted. Remedies: If TimberTech determines that the Purchaser s claim is valid, TimberTech will, at its sole option, either replace the affected item or refund the portion of the purchase price paid by the Purchaser for such affected item (not including the cost of its initial installation). Replacement material will be provided that is as close as possible in colour, design and quality as the replaced material, but TimberTech does not guarantee an exact match as colours and design may change. If Purchaser makes a valid warranty claim hereunder during years eleven (11) through twenty-five (25) after the date of original purchase, then Purchaser s recovery will be prorated as indicated below: If TimberTech is providing replacement materials, it may elect to replace the percentage listed below of boards otherwise meeting the requirements for a claim; if TimberTech is refunding the purchase price, it may elect to refund the percentage listed below of the purchase price of boards otherwise meeting the requirements for a claim. Year of Claim Recovery 11 80% 12 80% 13 80% 14 60% 15 60% Year of Claim Recovery 16 60% 17 40% 18 40% 19 40% 20 20% Year of Claim Recovery 21 20% 22 20% 23 10% 24 10% 25 10% The foregoing remedies are the SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. TIMBERTECH EARTHWOOD EVOLUTIONS FADE & STAIN WARRANTY (CONTINUED) timbertech.com 6

7 TIMBERTECH EARTHWOOD EVOLUTIONS FADE & STAIN WARRANTY - All costs of claiming under this warranty are to be borne by the claimant. Without limiting the foregoing, this warranty shall not cover costs and expenses incurred with respect to the removal of affected Product or the installation of replacement materials including, but not limited to, labour and freight. Note: Even though such costs and expenses are not recoverable under this Warranty, Purchaser may have a right to recover such costs and expenses, and to additional remedies, under local consumer laws. Transfer of Warranty: This warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the Product was originally installed. Transfer of this warranty does not extend the Term of the warranty. Exclusions from Warranty Coverage: This warranty does not cover any product failure, product malfunction, condition or damages attributable to the following: (1) improper installation of the Product and/or failure to abide by TimberTech s installation guidelines, including but not limited to improper gapping; (2) use of the Product beyond normal residential use, or in an application not recommended by the TimberTech installation guidelines and/or local building codes; (3) movement, distortion, collapse or settling of the ground or the supporting structure on which the Product is installed; (4) exposure to, or direct or indirect contact with, extreme heat sources (over 250 degrees), which may damage the surface of the product and cause the Product to fade; (5) any act of God (such as flooding, hurricane, earthquake, lightning, etc.) or environmental condition (such as air pollution, mould, mildew, etc.); (6) improper handling, storage, abuse or neglect of the Product by Purchaser, the transferee or third parties; (7) any fading or staining not on the surface of the Product (i.e., on the underside or the ends of the Product); or (8) ordinary wear and tear. In addition, this warranty will be voided if (1) paint, stain or other coating materials are applied to the Product, or (2) the surface of the Product has been damaged or punctured, including as a result of contact with shovels or similar sharp-edged tools. Such tools should not be used under any circumstance to remove snow, ice, or other debris from the surface of the product. Note: Even though this warranty does not apply in the circumstances set out above, Purchaser may still have rights under local consumer laws in such circumstances. Purchaser is responsible for determining the effectiveness, fitness, suitability and safety of the Product in connection with its use in any particular application. Other Limitations: TimberTech provides no warranty against defects beyond the rights and remedies given under this warranty and those which are available under mandatory local consumer laws. TimberTech will not be liable under this warranty for any incidental, consequential or indirect damages, including but not limited to lost profits, lost sales, loss of goodwill, use of money, use of goods, stoppage of work or impairment of assets. TimberTech s liability under this warranty will in no event exceed the replacement of defective products or a refund of the purchase price of such products, as described above. Note: Despite the foregoing, Purchaser may have rights to recover such loss or damage, or to additional remedies, under local consumer laws. Miscellaneous: No agent or employee of TimberTech or any other party is authorised to make any modification, extension or other change to this warranty. This warranty is effective for purchases by residential purchasers made in Australia and New Zealand on or after January 1, Copyright 2015 CPG Building Products LLC TIMBERTECH EARTHWOOD EVOLUTIONS FADE & STAIN WARRANTY (CONTINUED) timbertech.com 7

8 TIMBERTECH FENCESCAPE WARRANTY 25-Year Limited Residential 10-Year Commercial IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS The benefits given to you under this 25-year limited residential warranty and 10-year commercial warranty are additional to, and do not detract from, other rights and remedies that you may have in relation to TimberTech products under local consumer laws, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 (CGA). Specifically: In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. However, the foregoing rights may be limited if the goods you purchased are not of a kind ordinarily acquired for personal, domestic or household use or consumption; and In New Zealand, our goods come with certain guarantees that cannot be excluded under the CGA. For example, under the CGA you are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable damages resulting from a failure. You are also entitled to have the products repaired or replaced or, in certain circumstances refunded, if the products fail to be of acceptable quality or do not comply with their description and the failure does not amount to a major failure. However, the CGA may not apply where the goods you purchased are to be used for business purposes. This Warranty: is not intended to change or exclude any consumer rights that cannot be lawfully changed or excluded; is independent of any warranty that may be provided by the seller, for which it carries sole responsibility; and does not affect your rights against the seller, including any mandatory statutory rights you may have against the seller under local consumer laws. Statement of Warranty: This warranty is provided by TimberTech Limited of 894 Prairie Avenue, Wilmington, Ohio 45177, USA, telephone ( ), (info@timbertech.com) ( Manufacturer ). This warranty is given to the original purchaser, residential or commercial, as the case may be ( Purchaser ), of FenceScape fencing products ( Products ) manufactured by TimberTech. This warranty does not extend to fasteners that are not supplied by TimberTech. For the purposes of this warranty, a Residential Purchaser shall refer to a single-family residential homeowner, and a Commercial Purchaser shall refer to any Purchaser other than a single-family residential homeowner. TimberTech warrants to: a Residential Purchaser that, for a period of twenty-five (25) years; and a Commercial Purchaser that, for a period of ten (10) years, from the date of the original purchase, the Products will, under normal use and service conditions, be free from material defects in workmanship and materials, and will not check, split, splinter, rot or suffer structural damage from termites or fungal decay. These warranties are subject to the exclusions, limitations and restrictions set forth below. Claim Process: If a Purchaser discovers a defect in the Products during the applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect but no later than the end of the applicable warranty period, notify TimberTech in writing at the following address: CPG Building Products LLC 894 Prairie Avenue Wilmington, Ohio 45177, USA Attn: Claims Department TIMBERTECH FENCESCAPE WARRANTY timbertech.com 8

9 TIMBERTECH FENCESCAPE WARRANTY Purchaser must include in this notification proof of purchase and a statement explaining the defect. TimberTech may request additional information. After reviewing all information, TimberTech will make a determination regarding the validity of such claim. Remedies: If TimberTech determines that Purchaser s claim is valid, TimberTech will, at its option, either replace the defective Products or refund the portion of the purchase price paid by Purchaser for such defective Products (not including the cost of their initial installation). The foregoing remedies are the SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. All costs of claiming under this warranty are to be borne by the claimant. Without limiting the foregoing, this warranty shall not cover costs and expenses incurred with respect to the removal of the defective Products or the installation of replacement materials including, but not limited to, labour and freight. Note: Even though such costs and expenses are not recoverable under this Warranty, Purchaser may have a right to recover such costs and expenses, and to additional remedies, under local consumer laws. Transfer of Warranty: This warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the Products were originally installed. Transfer of this warranty does not extend the applicable warranty period. Exclusions from Warranty Coverage: This warranty does not cover any product failure, product malfunction, or damages attributable to: (1) improper installation of the Products and/or failure to abide by TimberTech s FenceScape installation guidelines; (2) use of the Products beyond normal use, or in an application not recommended by TimberTech s FenceScape installation guidelines and/ or local building codes; (3) movement, distortion, collapse or settling of the ground or the supporting structure on which the Products are installed; (4) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mould, mildew, etc.), or staining from foreign substances (such as dirt, grease, oil, etc.); (5) variations or changes in colour of the Products; (6) normal weathering due to exposure to sunlight, weather and atmosphere which can cause coloured surfaces to, among other things, flake, chalk, or accumulate dirt or stains; (7) improper handling, storage, abuse or neglect of the Products by Purchaser, the transferee, or third parties; (8) acts of vandalism; (9) any fasteners not supplied by TimberTech; or (10) the use of FenceScape rail brackets, fasteners and other metallic accessories in coastal or marine environments or in connection with direct exposure to pressure-treated lumber. Note: Even though this warranty does not apply in the circumstances set out above, Purchaser may still have rights under local consumer laws in such circumstances. Purchaser is responsible for determining the effectiveness, fitness, suitability and safety of the Products in connection with their use in any particular application. Other Limitations: TimberTech provides no warranty against defects beyond the rights and remedies given under this warranty and those which are available under mandatory local consumer laws. TimberTech will not be liable under this warranty for any incidental, consequential or indirect damages, including but not limited to lost profits, lost sales, loss of goodwill, use of money, use of goods, stoppage of work or impairment of assets. TimberTech s liability under this warranty will in no event exceed the replacement of defective products or a refund of the purchase price of such products, as described above. Note: Despite the foregoing, Purchaser may have rights to recover such loss or damage, or to additional remedies, under local consumer laws. Miscellaneous: No agent or employee of TimberTech or any other party is authorised to make any modification, extension or other change to this warranty. This warranty is effective for purchases of Products in Australia and New Zealand on or after January 1, Copyright 2015 CPG Building Products LLC. TIMBERTECH FENCESCAPE WARRANTY (CONTINUED) timbertech.com 9

10 TOPLOC TM WARRANTY 25-Year Residential 10-Year Commercial Limited Warranty Against Corrosion IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS The benefits given to you under this 25-year residential warranty and 10-year commercial limited warranty against corrosion are additional to, and do not detract from, other rights and remedies that you may have in relation to TimberTech products under local consumer laws, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 (CGA). Specifically: In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. However, the foregoing rights may be limited if the goods you purchased are not of a kind ordinarily acquired for personal, domestic or household use or consumption; and In New Zealand, our goods come with certain guarantees that cannot be excluded under the CGA. For example, under the CGA you are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable damages resulting from a failure. You are also entitled to have the products repaired or replaced or, in certain circumstances refunded, if the products fail to be of acceptable quality or do not comply with their description and the failure does not amount to a major failure. However, the CGA may not apply where the goods you purchased are to be used for business purposes. This Warranty: is not intended to change or exclude any consumer rights that cannot be lawfully changed or excluded; is independent of any warranty that may be provided by the seller, for which it carries sole responsibility; and does not affect your rights against the seller, including any mandatory statutory rights you may have against the seller under local consumer laws. Statement of Warranty: This warranty is provided by TimberTech Limited of 894 Prairie Avenue, Wilmington, Ohio 45177, USA, telephone ( ), (info@timbertech.com) ( Manufacturer ). This warranty is given to the original purchaser, residential or commercial as the case may be ( Purchaser ), of TimberTech TOPLoc exterior (i) ACQ Rated and Composite screws, and (ii) stainless steel screws (collectively, the TOPLoc Screws ). For the purposes of this warranty, a Residential Purchaser shall refer to a single-family residential homeowner and a Commercial Purchaser shall refer to any Purchaser other than a single-family residential homeowner. TimberTech warrants to: a Residential Purchaser, for a period of twenty-five (25) years; and a Commercial Purchaser, for a period of ten (10 ) years, from the date of the original purchase that, under normal use and service conditions, the TOPLoc Screws will not corrode due to exposure to: (i) normal environmental conditions; or (ii) corrosives contained in natural wood species, treated lumber, or plastic/wood composite decking material; or (iii) chemicals used, as of January 1, 2007, in pressure treated lumber formulations designated as, ACQ, MCQ, Copper Quat, or Copper Azole types CBA-A and CA-B, provided, however, that TOPLoc ACQ Rated and Composite screws are not covered by this warranty where they have been used on or near the water, including but not limited to, where they have been used in applications such as docks, boardwalks or piers (only TOPLoc stainless steel screws are warranted for such applications). This warranty is also subject to the additional exclusions, limitations and restrictions set forth below. TOPLOC TM WARRANTY timbertech.com 10

11 TOPLOC TM WARRANTY Claim Process: If a Purchaser discovers a defect in the TOPLoc Screws during the applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect but no later than the end of the applicable warranty period, notify TimberTech in writing, at the following address: CPG Building Products LLC 894 Prairie Avenue Wilmington, Ohio USA Attn: Claims Department Purchaser must include in this notification proof of purchase and a statement explaining the defect. TimberTech may request additional information. After reviewing all information, TimberTech will make a determination regarding the validity of the claim. Remedies: For any claim that TimberTech determines to be valid, TimberTech will replace the defective TOPLoc Screws. The foregoing remedy is the SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. All costs of claiming under this warranty are to be borne by the claimant. Without limiting the foregoing: It is the responsibility of Purchaser to arrange and to pay for the return to TimberTech of any TOPLoc Screws to which this warranty applies; and This warranty shall not cover costs and expenses incurred with respect to the removal of the defective TOPLoc Screws or the installation of replacement materials, including but not limited to, labour and freight. Note: Even though such costs and expenses are payable by Purchaser under this Warranty, Purchaser may have a right to recover such costs and expenses, and to additional remedies, under local consumer laws. Transfer of Warranty: This warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the TOPLoc Screws were originally installed. Transfer of this warranty does not extend the applicable warranty period. Exclusions from Warranty Coverage: This warranty does not cover any product failure, product malfunction, or damages attributable to: (1) improper installation of the TOPLoc Screws and/or failure to abide by TimberTech s installation guidelines; or (2) use of TOP- Loc Screws beyond normal use, or in an application not recommended by the TimberTech installation guidelines and/or local building codes. Note: Even though this warranty does not apply in the circumstances set out above, Purchaser may still have rights under local consumer laws in such circumstances. Purchaser is responsible for determining the effectiveness, fitness, suitability and safety of the TOPLoc Screws in connection with their use in any particular application. Other Limitations: TimberTech provides no warranty against defects beyond the rights and remedies given under this warranty and those which are available under mandatory local consumer laws. TimberTech will not be liable under this warranty for any incidental, consequential or indirect damages, including but not limited to lost profits, lost sales, loss of goodwill, use of money, use of goods, stoppage of work or impairment of assets. TimberTech s liability under this warranty will in no event exceed the replacement of defective products or a refund of the purchase price of such products, as described above. Note: Despite the foregoing, Purchaser may have rights to recover such loss or damage, or to additional remedies, under local consumer laws. This warranty is effective for purchases of TOPLoc Screws in Australia and New Zealand made on or after January 1, Copyright (c) 2015 CPG Building Products LLC. TOPLOC TM WARRANTY (CONTINUED) timbertech.com 11

12 AZEK / TIMBERTECH RAIL WARRANTY IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS The benefits given to you under this limited warranty are additional to, and do not detract from, other rights and remedies that you may have in relation to TimberTech and AZEK products under local consumer laws, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 (CGA). Specifically: In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. However, the foregoing rights may be limited if the goods you purchased are not of a kind ordinarily acquired for personal, domestic or household use or consumption; and In New Zealand, our goods come with certain guarantees that cannot be excluded under the CGA. For example, under the CGA you are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable damages resulting from a failure. You are also entitled to have the products repaired or replaced or, in certain circumstances refunded, if the products fail to be of acceptable quality or do not comply with their description and the failure does not amount to a major failure. However, the CGA may not apply where the goods you purchased are to be used for business purposes. This Warranty: is not intended to change or exclude any consumer rights that cannot be lawfully changed or excluded; is independent of any warranty that may be provided by the seller, for which it carries sole responsibility; and does not affect your rights against the seller, including any mandatory statutory rights you may have against the seller under local consumer laws. Statement of Warranty: This warranty is provided by CPG Building Products LLC, 894 Prairie Avenue, Wilmington, Ohio 45177, USA, telephone ( ), (info@timbertech.com/info@azek.com) referred to, as relevant, below as the Manufacturer. This warranty is given to either: (1) the original purchaser; or (2) the owner(s) of the property at the time of installation, if different from the original purchaser, (collectively hereinafter Purchaser ), of rail systems, rail components and related rail products manufactured by the Manufacturer, as further described below. The products covered by this Limited Warranty include: AZEK Railing (Premier, Trademark and Reserve), TimberTech Railing (RadianceRail, RadianceRail Express, Evolutions Rail, Contemporary, Evolutions Rail Builder), ADA Rail, rail component products including infill components (composite balusters, aluminum balusters, glass channels, & CableRail by Feeney ), post sleeves, skirts & hardware, and secure mount posts (collectively Rail Products ); and rail accessory products including rail lighting and gate kits (collectively Rail Accessories ). Rail Products and Rail Accessories shall be collectively referred to herein as Products. For the purposes of this warranty, a Residential Purchaser shall refer to a single-family residential homeowner and a Commercial Purchaser shall refer to any Purchaser other than a single-family residential homeowner. Except as set forth in the exclusions, limitations and restrictions below, Manufacturer warrants to Purchaser that for the warranty periods delineated below, the Products will, from the date of the original purchase, be free from material defects in workmanship and materials, and will not peel, blister, split, splinter, crack, rot or suffer damage from termites or fungal decay. Warranty Periods: Rail Products, excluding CableRail by Feeney (25 years, prorated as set forth below, for Residential Purchasers; 10 years for Commercial Purchasers); CableRail by Feeney (10 years for any Purchaser); Rail Accessories (5 years for any Purchaser). AZEK / TIMBERTECH RAIL WARRANTY azek.com timbertech.com 12

13 AZEK / TIMBERTECH RAIL WARRANTY Exclusions from Warranty Coverage: This warranty does not cover any product failure, product malfunction, or damages attributable to: (1) improper installation of the Products and/or failure to abide by the Manufacturer s installation guidelines; (2) use of the Products beyond normal use, or in an application not recommended by the Manufacturer s installation guidelines and/or local building codes; (3) movement, distortion, collapse or settling of the ground or the supporting structure on which the Products are installed; (4) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mould, mildew, etc.), or staining from foreign substances (such as dirt, grease, oil, etc.); (5) variations or changes in colour of Products; (6) normal weathering due to exposure to sunlight, weather and atmosphere which can cause coloured surfaces to, among other things, flake, chalk, fade, or accumulate dirt or stains; (7) improper handling, storage, abuse or neglect of the Products by Purchaser, the transferee or third parties; (8) any fasteners not supplied by Manufacturer; (9) fabrication or remanufacturing by third parties (10) discolouration, rust or tarnishing caused by exposure to corrosive elements or atmospheric contaminates such as salt spray, salt air, chemicals, and pollution; or (11) Products purchased from third-party liquidators or internet-based auction sites. Note: Even though this warranty does not apply in the circumstances set out above, Purchaser may still have rights under local consumer laws in such circumstances. Purchaser is responsible for determining the effectiveness, fitness, suitability and safety of the Products in connection with their use in any particular application. Claim Process: If Purchaser discovers a defect in any of the Products covered under this Limited Warranty during the applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect, but no later than the end of the applicable warranty period, notify Manufacturer in writing, at the following address: CPG Building Products LLC 894 Prairie Avenue Wilmington, Ohio 45177, USA Attn: Claims Department Purchaser must include in this notification proof of purchase and a statement explaining the defect. Manufacturer may request additional information. Alternatively, Purchaser may notify Manufacturer of a warranty claim using AZEK s or TimberTech s online warranty claim form available at or After reviewing all information, Manufacturer will make a determination regarding the validity of the claim. Remedies: If Manufacturer determines Purchaser s claim is valid, Manufacturer will, at its option, either replace the defective Products or refund the portion of the purchase price paid by Purchaser for such defective Products (not including the cost of their initial installation). If a Residential Purchaser makes a valid warranty claim related to Rail Products (excluding CableRail by Feeney ) only during years eleven (11) through twenty-five (25) after the original purchase date, then the Residential Purchaser s recovery will be prorated as indicated below. If Manufacturer is providing replacement materials, it may elect to replace the percentage listed below of Products. If Manufacturer is refunding the purchase price, it may elect to refund the percentage listed below of the purchase price of the Products. Year of Claim Recovery 11 80% 12 80% 13 80% 14 60% 15 60% Year of Claim Recovery 16 60% 17 40% 18 40% 19 40% 20 20% Year of Claim Recovery 21 20% 22 20% 23 10% 24 10% 25 10% The foregoing remedies are the Purchaser s SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. All costs of claiming under this warranty are to be borne by the claimant. Without limiting the foregoing, this warranty shall not cover costs and expenses incurred with respect to the removal of the defective Products or the installation of replacement materials including, but not limited to, labour and freight. AZEK / TIMBERTECH RAIL WARRANTY (CONTINUED) azek.com timbertech.com 13

14 AZEK / TIMBERTECH RAIL WARRANTY Note: Even though such costs and expenses are not recoverable under this Warranty, Purchaser may have a right to recover such costs and expenses, and to additional remedies, under local consumer laws. Transfer of Warranty: This warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the Products were originally installed. Transfer of this warranty does not extend the applicable warranty period. Other Limitations: Manufacturer provides no warranty against defects beyond the rights and remedies given under this warranty and those which are available under mandatory local consumer laws. Manufacturer will not be liable under this warranty for any incidental, consequential or indirect damages, including but not limited to lost profits, lost sales, loss of goodwill, use of money, use of goods, stoppage of work or impairment of assets. Manufacturer s liability under this warranty will in no event exceed the replacement of defective products or a refund of the purchase price of such products, as described above. Note: Despite the foregoing, Purchaser may have rights to recover such loss or damage, or to additional remedies, under local consumer laws. This warranty is effective for purchases of Products in Australia and New Zealand on or after 1 January, CPG Building Products LLC AZEK / TIMBERTECH RAIL WARRANTY (CONTINUED) azek.com timbertech.com 14

15 AZEK / TIMBERTECH LIGHTING WARRANTY 5-Year Limited Lighting Warranty IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS The benefits given to you under this 5 year limited lighting warranty are additional to, and do not detract from, other rights and remedies that you may have in relation to TimberTech or AZEK products under local consumer laws, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 (CGA). Specifically: In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. However, the foregoing rights may be limited if the goods you purchased are not of a kind ordinarily acquired for personal, domestic or household use or consumption; and In New Zealand, our goods come with certain guarantees that cannot be excluded under the CGA. For example, under the CGA you are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable damages resulting from a failure. You are also entitled to have the products repaired or replaced or, in certain circumstances refunded, if the products fail to be of acceptable quality or do not comply with their description and the failure does not amount to a major failure. However, the CGA may not apply where the goods you purchased are to be used for business purposes. This Warranty: is not intended to change or exclude any consumer rights that cannot be lawfully changed or excluded; is independent of any warranty that may be provided by the seller, for which it carries sole responsibility; and does not affect your rights against the seller, including any mandatory statutory rights you may have against the seller under local consumer laws. Statement of Warranty: This warranty is provided by CPG Building Products LLC, 894 Prairie Avenue, Wilmington, Ohio 45177, USA, telephone ( ), (info@timbertech.com/info@azek.com) referred to, as relevant, below as the Manufacturer. This warranty is given to the original purchaser, residential or commercial, ( Purchaser ) of TimberTech or AZEK Lighting Products ( Lighting Products ). This warranty does not extend to fasteners that are not supplied by TimberTech or AZEK. CPG Building Products warrants to Purchaser that for a period of five (5) years from the date of the original purchase (the Term ), under normal use and service conditions, the Lighting Products will be free from defects in material and workmanship, and will not crack, peel, blister or corrode as a result of manufacturing defects. This warranty is subject to the exclusions, limitations and restrictions set forth below. Claim Process: If Purchaser discovers a defect in the Lighting Products during the Term, Purchaser must, within thirty (30) days from the discovery of the alleged defect but no later than the end of the Term, notify CPG Building Products, at the following address: CPG Building Products LLC 894 Prairie Avenue Wilmington, Ohio 45177, USA Attn: Claims Department Purchaser must include in this notification proof of purchase and a statement explaining the defect. CPG Building Products may request additional information. After reviewing all information, CPG Building Products will make a determination regarding the validity of such claim. Remedies: If CPG Building Products determines that Purchaser s claim is valid, CPG Building Products will, at its option, either replace the defective Lighting Products or refund the portion of the purchase price paid by Purchaser for such defective Lighting Products (not including the cost of their initial installation). AZEK / TIMBERTECH LIGHTING WARRANTY azek.com timbertech.com 15