Residential Property Management

Transcription

1 your property. your future. our experience. Residential Property Management

2 residential I commercial Kersten Real Estate Pty Ltd Trading as Raine & Horne Wollongong & Raine & Horne Commercial Wollongong 226 Corrimal Street, Wollongong NSW 2500 T (02) F (02) E info@ Web www. A.C.N Corporation License No

3 why should Raine&Horne look after your investment? We provide a comprehensive tenant selection process including history checks We have an extensive database of pre-qualified tenants We conduct rental reviews on expiry of lease agreement We do regular inspections of your investment property We have a complete marketing strategy including local press, internet, database & signage We have over 20 years local industry experience in both Residential & Commercial management

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5 our services. PACKAGE 1 PACKAGE 2 PACKAGE 3 Collection of rent, daily arrears control Photographic general inspection report (per year) Collection of water usage (must have separate metre & water saver devices fitted) Electronic monthly payments End of financial year statement Account payments (council rates, water rates & strata fees) Electronic mid month payments Internet marketing - feature property on realestate.com.au for 30 days Professional photography & floorplan Co-ordinate insurance claims Administration fees Letting fee = 1 weeks rent + gst Lease preperation fee = $33.00 Internet marketing fee = $58 (30 days) Statement fee including reprints= $6.60 per statement Reprint financial year statements =$ % 8% 9%

6 it s the experience that matters. Founded in 1883, the Raine & Horne brand has become synonymous with real estate in Australia. Over its history, the brand has flourished in ever changing markets and developed into an industry leading, full-service real estate network with an enviable reputation for expertise and an unwavering commitment to excellence. By teaming with Raine & Horne you re getting an experienced partner and a powerful friend in real estate to help you achieve your real estate dreams.

7 our marketing.

8 our marketing. Leasing package - Online & Signage $58.00 included for 30 days Feature Property Corflute Signboard (included in package) FEATURE PROPERTY 8X MORE VIEWS As well as a feature property on realestate.com.au, your property will be listed on all the major websites listed above Marketing plays a very important role in maximising the end result. We cannot stress enough that in order to obtain the highest and best price, there are no shortcuts! Today in this sophisticated market, we need to take a professional approach to ensure that your property is not vacant for long. Listed are marketing mediums we regularly use to promote residential property vacancies. 72% These figures are based on our statistical analysis of where our past tenant enquiry have come from.

9 our marketing. Internet - Online Marketing 24hrs a Day The Raine & Horne website is sophisticated, well designed and easy to navigate. It is consistently ranked in the top industry sites in Illawarra and we are committed to continuous improvement and innovation of our website. When selling with Raine & Horne Wollongong, as well as being marketed on which receives over 1000 visitors per week our clients properties are listed on 10 other industry websites, 1 being a specialist commercial site if required. Optional Print Media Illawarra Mercury Domain $35per placement

10 our marketing. Signage photo signboard corflute signboard Our professional Property Management team will ensure that your property is leased and managed with a minimum of fuss and that it receives the maximum exposure. Not quite sure whether you should carpet it? Paint it? Refurbish it? What you should do to attract a tenant? What rental to set?. These are only some of the questions that we deal with on a daily basis and advice that we give to hundreds of our clients, just another good reason for you to employ Raine & Horne Wollongong to handle your property needs. We offer a variety of specialist property services, which as a client of the company become standard services to you. We can also design a property-specific advertising campaign that will ensure your property gets the maximum possible exposure. Our in-house marketing division will ensure that all advertising for your property is done to the highest possible standard and puts your property in the best possible light.

11 our marketing. Database Weekly Update - Market Update

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13 tenant selection. We will not compromise our hard-earned reputation by allowing unsuitable tenants into your property. We have a policy of only providing our clients with the most suitable applicants who wish to lease your investment property. Prospective tenants are screened to ensure that they can meet their rental obligations. Not only do we contact previous landlords or agents but we contact current and previous employers for personal references. We also use the Tenancy Information Centre of Australia (TICA) to check their payment history. Company searches can also be carried out. Catching them before they catch you One of the greatest fears of any property investor and their property manager is that of default tenants, yet wherever rental accommodation is offered you face the risk of inheriting one of these people who are able to slip through the system. A fact of investment, is that the only information available to a landlord or their agent is the information a tenant is prepared to offer. It is highly unlikely that a tenant will advise you that they a poor rental history. Your asset can very easily and quickly become your liability. The TICA DEFAULT TENANCY CONTROL SYSTEM is the largest default tenancy database operating throughout Australia and New Zealand. The system fully complies with the Australian National Privacy Principles. TICA also complies with the guidelines set down by the offices of the Privacy Commissioner of New Zealand. By using the TICA SYSTEM you will be in a position to enquire if a tenancy applicant has previously defaulted prior to placing them into your property. By uniting thousands of property managers throughout Australia and New Zealand and collating their information on tenants, TICA has been able to reduce their members exposure to those people who believe they have the right to affect another persons lifestyle. Access to TICA DEFAULT TENANCY CONTROL SYSTEM can be made via the internet, phone or fax. We can simply access the system using our own identification number and password and enquire if your applicant has a previous default history.

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15 protecting your asset As professional Property Managers we recognise how important your investment property is to you and we strongly recommend you consider some form of rent cover or landlord protection insurance. Unfortunately no matter how good your managing agent or tenants are, things can go wrong. Protecting your rental property against tenant related problems has never been easier. Rentcover Plus will help maintain your cash flow and assets, as it does for tens of thousands of owners all around Australia. Sleep easy knowing you are protected against tenants who break their lease, default on rent or cause damage to your property. Rentcover Plus is underwritten by Mercantile Mutual Insurance (Australia) Limited and is arranged by Elkington Bishop Molineaux Insurance Brokers Pty Ltd (EBM).

16 what you need to know about property management. While a quality, well-located investment home can generate long term capital growth and competitive yields, it s important to note that property is not a set and forget investment like a savings account, term deposit or a bond. Securing the right investment property and suitable financing is only the start of the property investment process. Maintaining the value of your property investment involves a generous combination of time and experience. This is why it s essential to engage the expertise of a skilled Raine & Horne property manager, who you can engage and communicate with, and who understands the need to maximise your investment returns. Your Raine & Horne property manager will also work to effectively manage costs, to maintain the value of your investment property, and to minimise your risk by selecting a quality tenant. We have over 130 years of experience in Australian property... Let us look after you.

17 managing your asset. With the demand for private rented housing expanding steadily, the opportunity for investment in this sector has greatly increased. Real estate, like any other investment performs better when managed professionally. By appointing a qualified property manager you save yourself time and enjoy peace of mind. With our wealth of experience, we are a wise choice for residential property management services for individual, institutional and large-scale landlords and as well as small portfolios. Individual service A comprehensive management service will be tailored to your requirements. Our experience, combined with facilities that include sophisticated client IT systems, performance reporting and fully documented systems, allow us to provide a cost-effective and hassle-free service, designed to deliver value and maximise returns. We can deliver: Professional communication with you about your investment Regular and thorough inspections to protect your investment Prompt payment of rents to deliver a return on your investment Added benefits Local knowledge Local knowledge can mean the difference between an average and an excellent return on your investment. Through our network of offices we have information available relating to vacancy levels and emerging trends to give clients the edge in their real estate decision-making. Professional advice Our property managers have superior market knowledge and the resources and experience to offer clients professional advice. Rent collection The managing agent takes the onus from the owner for the physical act of collecting and accounting for rents and has a reliable system to prevent the accumulation of arrears. Accounting Our property managers can take responsibility for all aspects of property administration and accounting including the collection of rent, insurance premiums and service charges together with the payment of outgoings. Additionally, we provide regular, easy to understand monthly statements of income and expenditure. Highest yield A property manager will ensure that the highest yield possible is always obtained. This increase in return substantially offsets the cost of employing the managing agent. Insurance Raine & Horne will advise you annually about insurance policies we believe you should maintain for your property. Reports Raine & Horne provides regular reports to ensure you are aware of all activities relating to your property. Particular emphasis is given to rentals and outgoings, with comments on how net income might be affected in the ensuing term.

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19 what our clients say about us. Testimonials We have found that most real estates, except for yours are simply interested in filling the house, not filling the house with the right person. Whatever you are doing, keep doing it, because you are head and shoulders above the rest. Jeanette Simpson - Albion Park, NSW I have recommended Marissa to other friends and all have come back thanking me, speaking only of praise of the rental results she s achieved for them and the ease in all transactions with her. Trevor Mason - Bulli, NSW We have found Raine & Horne Wollongong and their staff to be professional & supportive in many ways over the past five years. The staff have always kept us informed of many issues and concerns etc, relating to our investment property & have always provided honest, thorough inspection reports. The team has consistently acted as courteous and professional liaisons for us between tenants, maintenance services & ourselves. They are always willing to assist in meeting our needs wherever possible in maintaining a quality property, and we support and believe in the high standard & expectations the advocate for within their service. We appreciate the time, effort, respect, advice & support they have given us in helping us manage our investment. Bob & Jean Elkins - Wollongong, NSW It is with pleasure that I write this testimonial Raine & Horne. They have gone over and above expectations in securing a tenant for our investment property both in terms of achieved rental and customer service. I am very pleased with the service provided by the management team. Their ceaseless enthusiasm, patience, responsiveness and proactive nature has made renting out my apartment an easy task and a pleasant experience. Any request that has been raised has been followed through in a professional and efficient manner. I have recommended and will continue to recommend the team at Raine & Horne Wollongong to anyone seeking high quality and exceptional customer service Mary & Graham Edlington - Shellharbour, NSW

20 our people. Marissa Van de Voorde Senior Property Manager Sally Harpley Letting Clerk Kobie Cochrane Commercial Propery managment Tracey Wise Repairs & Maintenance Jess Berwick New Lease Preparation Karol Stojanovska Property Manager /Reception Eliza Burnside Vacates & Tribunal Sarah Burgess Routine Inspections Gay Baker Marketing

21 our property manager. Marissa Van de Voorde Over the past 11 years Marissa has established herself as a motivated and highly professional property manager. She prides herself on a strong customer focus as well as her ability to draw on the type of knowledge and experience required to assist clients in achieving the best possible outcomes when leasing their properties. I love the work I love the industry This is why I take the personal approach, that is specific to you, your family & your best interests. Is your asset being professionally managed? I can advise you on all these matters & much more. Marissa E marissa@ Our Company. Mathew Ivanoff Company Director Commercial & Residential Consultant Joshua Kersten Company Director Residential Consultant & Auctioneer Harry Kersten Company Director Commercial Consultant, Valuer & Auctioneer Owned and operated by Harry Kersten, Joshua Kersten and Mathew Ivanoff, Raine & Horne Wollongong began trading in 1999 and quickly established a reputation as market leaders in the fields of both commercial and residential real estate. Comprising a dedicated team of 20, our franchise provides a complete package of services covering the sale, leasing and management of residential, commercial and industrial property. We are also able to provide expert advice in the areas of property valuation, consultancy and auctioneering

22 do you want the best people looking after your asset? With Raine & Horne you can be assured that your property manager will undertake comprehensive inspections and reports prior to and after your tenant moves into the property. Our role is to give you feedback on your property s internal and external condition, noting any immediate repairs or future maintenance requirements. This is why our property managers have a network of tradespeople at their fingertips, giving them the capacity to deal with all manner of repairs and saving you the arduous task of arranging and monitoring repair work. are you up-to-date with legislation? In every state, there are rules and regulations that protect the rights of both the property investor and the tenant. It s possible that many DIY property investors and inexperienced agents aren t fully aware of these rules and as a result, this can lead to infringements on your rights or those of your tenants. Your Raine & Horne property manager will always stay abreast of current legislation, making sure your investment is handled responsibly and correctly. how do you secure the best possible tenants? Tenancy selection isn t straightforward, and it s critical to ensuring the performance of your investment. It s safe to say that maximising your rental income is more readily achieved by selecting quality tenants than it is by undertaking expensive renovations or striving for unrealistic rents. At Raine & Horne we take the hassle out of tenant selection by ensuring that all prospective tenants comply with comprehensive checks on matters such as identity, employment, former tenancy history and much more. Ultimately, the choice is up to you, but our aim is to find you very best tenant for your property.

23 do first impressions make a difference? is communication important to you? First impressions count, and it s important to prepare a rental home in a way that maximises its appeal to your potential tenants. Our property managers are highly trained and can provide recommendations on how to improve your property, while we can also coordinate cleaners, gardeners, and tradespeople at your request to create the best first impression. do you need efficient administration and rent collection? Your Raine & Horne property manager can take responsibility for all aspects of property administration, including the timely collection of rent, as well as the payment of rates, insurance and service charges. Additionally, we provide regular, easy-to-understand statements of income and expenditure which will make tax reporting a simpler task. Your Raine & Horne property manager will also regularly advise you on your property s current rental value and make recommendations regarding rent variations. We know the performance of your investment property is important to you, and that s why Raine & Horne will keep you up-to-date on our opinion of your property s market value. This assessment allows you to review your return on investment and your property s capital growth, based on the current estimated selling price. The information provided may result in the decision to purchase another property for your portfolio based on the equity built up in your existing investment. do you want service you can rely on? Raine & Horne s reputation is built on the premise that good service, in all facets of business, is paramount. We re confident that the service we provide to our clients is first-rate, as is the strength of our negotiation skills and our willingness to provide every possible service for all property types be they residential, retail, commercial, industrial or rural.

24 Servicing Australia s Real Estate needs since 1883 Raine & Horne Wollongong 226 Corrimal Street, Wollongong Phone (02) Fax (02) marissa@ Website we ll look after you