What will services look like in 2026? Roy Irwin

Size: px
Start display at page:

Download "What will services look like in 2026? Roy Irwin"

Transcription

1 CIH South East 1 What will services look like in 2026? Roy Irwin CIH SE l 2016

2 2 Political Flux By UK Parliamentary elections 2 elections in Scotland, Wales and Northern Ireland 2/3 Combined Authority Mayoral elections 3 Mayoral elections in London Many local elections EU referendum 2 EU elections (?) 3 US Presidential elections CIH SE l 2016

3 3 Sectoral spread Pressure to Build will be greater Local Government less local more government Local Leadership local differentiation, but tied to delivery Growth of new housing by LAs but not through HRA Very small and very large HAs out of national regulation Numbers of homes built will be key currency CIH SE l 2016

4 4 Consumers Renting continuing to grow, but more slowly Renters will expect housing services to be on a par with other consumer experiences High turnover compete to keep loyalty schemes Less tolerance for failure to comply on both sides Switchablity CIH SE l 2016

5 5 Services Asset Management bespoke interventions Rent differentiation gives rise to Service differences Move through the tiers up and down From to app to Place time Better managed PRS both and opportunity and a challenge CIH SE l 2016

6 6 Land and property Far better knowledge management systems required Inter system, inter agency connectivity the norm Shorter tenancies allow speedier re-design opportunities Increased diversity of service supply options Mixed economy of suppliers Quality and financial predictability will be on-going drivers Greater inter-connectivity between services to the place CIH SE l 16

7 The Future of Social Housing What will services look like in 2026? Steve Tucker CIH Consult

8 A Future that reflects our core values Roots of social housing lay in the turmoil created by industrialisation and the determination of social reformers to address this Octavia Hill s main concern was the welfare of the inhabitants of cities, especially London Hill was the principal moving force behind the development of social housing. She believed in self-reliance, and made it a key part of her housing system that she and her assistants knew their tenants personally and encouraged them to better themselves. Combined the weekly rent collection with checking every detail of the premises and getting to know the tenants personally, acting as early social workers

9 Housing: A New Deal Huge unmet need for support for families and households persists; many are struggling to cope now with globalisation Financial constraints facing all public services are substantial and growing Key challenges facing social housing: How can we use and develop our role as a landlord to help residents achieve their potential? How can landlords offer an enabling platform for other public services that are under pressure? Digital strategy alone is not sufficient to shrink costs and change lives for the better

10 Housing New Deal Extending the contribution Housing makes to meeting wider strategic objectives given the backdrop of diminishing resources Housing Managers upskilled to cover all core housing issues: rents, ASB, tenant engagement, repairs and not just tenancy management plus employment, social care, public health, engaging young people Delivering advice and lower level prevention work to realise early intervention on a whole household basis One stop access to Housing and other services Sustaining tenancies and supporting household resilience Provide advice and support on finding employment, accessing education and training opportunities, healthy living

11 Housing New Deal Patch based approach helping households maintain their tenancy More contact with tenants in their own homes generating tenant trust and confidence that their Housing Manager can help and support them to live more independently Annual visit that looks at whole household needs Potential to remove duplication with other public services and offer robust referral routes where specialist professional input is needed Housing Managers are empowered to provide more help for tenants More varied workload and the capacity to change lives Enables households to independently manage their finances, health and housing circumstances Need to establish stronger local networks and active community involvement

12 What can repairs and maintenance contribute? Understanding and defining value in repairs and maintenance Global analysis of the sector shows there is a 40% difference in costs between the most economic providers and the most expensive Does not correspond neatly, if at all, with quality and customer satisfaction Important to understand why this is happening within R+M Data analysis, benchmarking costs and prices not a precise science e.g. right first time delivery Investment should be adding value to the asset rather than just meeting repairs demand

13 Drivers of Change for Housing Repairs Customer expectations are being reshaped by highly responsive and intuitive internet retail providers Move to a more generic role for housing professionals and potentially for repairs operatives; multiskilling becoming the norm Primary focus on sustaining the building asset rather than just meeting tenant demand Capacity to transform customer and property data into meaningful information Positive disruption: impact of innovations in IT and learning from other sectors on traditional housing markets 13

14 Reality Checks: What we have learned over the last five years The golden age of ready funding for social housing is over and Value for Money considerations now prevail Repairs and maintenance must deliver as stock investment as well as a service to tenants Must adopt a framework for repairs & maintenance services that encourages and supports tenants to look after their home as part of a rights and responsibilities agenda in landlord and tenant relations. Sustainable organisational culture and smart and efficient business processes - foundation for an engaging two way dialogue with residents characterised by fast problem solving with high productivity and user satisfaction. 14

15 The contemporary drivers of repairs and maintenance improvement: The need for a cultural change to prioritise genuine stock investment above reactive repairs failure demand which can feed a dependency culture amongst those tenants who are the heaviest users of repairs services. A compelling business case for reducing demand for responsive repairs by setting clear expectations for future tenants & meeting maintenance needs more scientifically through intelligent investment and lifecycle planning Providing support and guidance for all tenants to look after their own homes through rewards and sanctions that seek to change tenant expectations and behaviour The need for better IT that offers integrated access to and application of data and supports modern low cost self-service transactions and feedback The case for dispensing with traditional repairs categories and simplifying the offer to deliver a service that is also an investment 15

16 Repairs People: Housing repairs workforce of the future Craft skills the foundation: multiskilled and flexible Fully integrated members of the housing management team Emergence of coaching as key development avenue for repairs operatives to improve personal effectiveness Property induction guidance visit for new tenants Home ambassadors advising on energy efficiency Report on condition of property and main assets Feedback on how tenancy is being upheld by the household

17 Technology Access to landlord services will change online login to own account details Uber comes to Housing Repairs: contact centres and schedulers will probably disappear direct interface to repairs operative Use of photographs to specify repairs will become the norm Automated repairs progress reports sent to tenants Online rating of repairs with full visibility of user judgements made

18 Business Models ISO 9000, Charter Mark, TQM, Lean systems have each held some sway but are being swept away by new thinking Enhanced connectedness of the internet has changed everything Critical factor for repairs is designing the core business process to support prompt, accountable and consistent delivery Using enhanced communication to keep tenants informed throughout the repairs journey Clear understanding of costs to reduce nonproductive and transaction costs True Price per Property measure

19 Relationship with Residents Better management of resident expectations prior to becoming a tenant Rights and responsibilities agenda: obligation to make the right choices Looking after their home and neighbourhood Increased differentiation in service standards according to rent and behaviour Home and a job will become a mandatory couple

20 Procurement and Rated Contractors Claim that modern procurement holds the key to efficiency and cost reduction: cost to the sector exceeds 1billion annually Contractors have to invest heavily in their bid teams to win work - money that could be invested in operational delivery or innovation Substantial duplication and repetition despite huge commonality to the service Price competition has not always proven to be beneficial Previous clients may not be at liberty to provide a candid reference Procurement process flawed: crude test of ability to provide a method statement Does not test the most critical attributes of contractors: their track record and ability or inclination to work collaboratively with clients to reduce costs 20

21 Procurement and Rated Contractors Positive example of consumer power driving up standards and value in the commercial sector Rated Contractors the trip advisor for housing repairs Full acceptance of a wholly transparent client/service user rating system will be a precondition of contractor participation in the sector Those contractors that excel at the services which clients and customers value will come out on top Decide on and define the criteria that should be measured Establish a transparent and representative model of feedback from clients and from residents which generates a true score 21

22 Questions 1. In what year will the last functioning Repairs Contact Centre be closed? Transparent Trip Advisor style repairs feedback from tenants and customers: will contractors embrace or shun this? 3. What level of efficiency savings can repairs and maintenance contribute annually between now and 2026? Up to 2% 5% 10% or more

23

Qualification Snapshot CIH Level 3 Certificate in Housing Services (QCF)

Qualification Snapshot CIH Level 3 Certificate in Housing Services (QCF) Qualification Snapshot CIH Certificate in Housing Services (QCF) The Chartered Institute of Housing (CIH) is an awarding organisation for national qualifications at levels 2, 3 and 4. CIH is the leading

More information

Housing Programme (Level 3) CIH L3 Housing Certificate NVQ L3 in Housing Functional Skills (L2 English and Maths) Information.

Housing Programme (Level 3) CIH L3 Housing Certificate NVQ L3 in Housing Functional Skills (L2 English and Maths) Information. Information Housing Programme (Level 3) CIH L3 Housing Certificate NVQ L3 in Housing Functional Skills (L2 English and Maths) An Introduction Contents Housing Programme: Level 3... 4 Introduction... 4

More information

SELF EVALUATION

SELF EVALUATION SELF EVALUATION 2014-15 What is self-evaluation and why do we do it? Self Evaluation is the term used when we, as Housing Associations, have a good look at ourselves to see whether or not we are meeting

More information

Examining Local Authority Housing Waiting Lists. A Submission to the Joint Oireachtas Committee on Housing, Planning and Local Government.

Examining Local Authority Housing Waiting Lists. A Submission to the Joint Oireachtas Committee on Housing, Planning and Local Government. Examining Local Authority Housing Waiting Lists A Submission to the Joint Oireachtas Committee on Housing, Planning and Local Government. 23 May 2018 Submission to Oireachtas Committee on Housing, Planning

More information

TENANCY SUSTAINMENT STRATEGY

TENANCY SUSTAINMENT STRATEGY LANGSTANE HOUSING ASSOCIATION TENANCY SUSTAINMENT STRATEGY 2017-2020 C:\Users\ayesha.reid\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\GSBPYVBK\Tenancy Sustainment Strategy

More information

Scottish Government Consultation

Scottish Government Consultation Briefing paper Scottish Government Consultation Better Dispute Resolution in Housing: Consultation on Introduction of a New Housing Panel for Scotland A briefing paper from CIH Scotland January 2013 www.cihscotland.org

More information

Link Housing s Tenant Engagement and Community Development Strategy FormingLinks

Link Housing s Tenant Engagement and Community Development Strategy FormingLinks Link Housing s Tenant Engagement and Community Development Strategy 2015-2018 FormingLinks Contents CEO s Welcome 3 TAG Welcome 4 About Link 5 Links Tenants 6 Measuring Success 7 The 4 Pillars People 8

More information

Affordable Homes Service Plan 2016/17 and 2017/18

Affordable Homes Service Plan 2016/17 and 2017/18 Report To: Housing Portfolio Holder 15 March 2017 Lead Officer: Director of Housing Purpose Affordable Homes Service Plan 2016/17 and 2017/18 1. To provide the Housing Portfolio Holder with an update on

More information

Outstanding Achievement In Housing In Wales: Finalist

Outstanding Achievement In Housing In Wales: Finalist Outstanding Achievement In Housing In Wales: Finalist Cadwyn Housing Association: CalonLettings Summary CalonLettings is an innovative and successful social lettings agency in Wales. We have 230+ tenants

More information

Briefing. Energy efficiency and the Green Deal: Q&A for housing associations. Neighbourhoods. Tel:

Briefing. Energy efficiency and the Green Deal: Q&A for housing associations. Neighbourhoods. Tel: Briefing Energy efficiency and the : Q&A for Contact: Team: Pippa Read Neighbourhoods Tel: 020 7067 1092 Email: pippa.read@housing.org.uk Date: October 2012 Ref: NS.EN.2012.BR.16 Disclaimer This note has

More information

Discussion paper RSLs and homelessness in Scotland

Discussion paper RSLs and homelessness in Scotland Discussion paper RSLs and homelessness in Scotland From the Shelter policy library April 2009 www.shelter.org.uk 2009 Shelter. All rights reserved. This document is only for your personal, non-commercial

More information

ASSET TRANSFER REQUESTS Community Empowerment (Scotland) Act 2015 Guidance Notes

ASSET TRANSFER REQUESTS Community Empowerment (Scotland) Act 2015 Guidance Notes www.hie.co.uk ASSET TRANSFER REQUESTS Community Empowerment (Scotland) Act 2015 Guidance Notes January 2017 CONTENTS ABOUT THIS GUIDANCE 3 INTRODUCTION 4 About Highlands and Islands Enterprise 4 HIE s

More information

Local Authority Housing Companies

Local Authority Housing Companies Briefing 17-44 November 2017 Local Authority Housing Companies To: All Contacts Key Issues There has been a rise in the number of Local Authority Housing Companies that have been established and APSE has

More information

ENABLING AFFORDABLE HOUSING IN LOCAL GOVERNMENT AREAS. Discussion Paper COMMONEQUITY.COM.AU

ENABLING AFFORDABLE HOUSING IN LOCAL GOVERNMENT AREAS. Discussion Paper COMMONEQUITY.COM.AU ENABLING AFFORDABLE HOUSING IN LOCAL GOVERNMENT AREAS Discussion Paper COMMONEQUITY.COM.AU ENABLING AFFORDABLE HOUSING IN LOCAL GOVERNMENT AREAS Discussion Paper 42 Initiatives to facilitate affordable

More information

Welsh Government Housing Policy Regulation

Welsh Government Housing Policy Regulation www.cymru.gov.uk Welsh Government Housing Policy Regulation Regulatory Assessment Report August 2015 Welsh Government Regulatory Assessment The Welsh Ministers have powers under the Housing Act 1996 to

More information

Practice. Repairs and maintenance. Housing. In this issue... Learn with us. Improve with us. Influence with us.

Practice. Repairs and maintenance. Housing. In this issue... Learn with us. Improve with us. Influence with us. www.cih.org Learn with us. Improve with us. Influence with us. Housing Practice A Chartered Institute of Housing Publication December 2011 I Issue 18 Repairs and maintenance In this issue... Where are

More information

Regulation update SE Smaller Housing Associations Seminar 8 July Steve Smedley HouseMark

Regulation update SE Smaller Housing Associations Seminar 8 July Steve Smedley HouseMark Regulation update SE Smaller Housing Associations Seminar 8 July 2011 Steve Smedley HouseMark Content profile - smaller housing associations latest state of play implications 2 Number of organisations

More information

SPECIALIST, EXPERIENCED ADVICE THAT PUTS YOU IN CONTROL OF YOUR CONSTRUCTION PROJECT

SPECIALIST, EXPERIENCED ADVICE THAT PUTS YOU IN CONTROL OF YOUR CONSTRUCTION PROJECT SPECIALIST, EXPERIENCED ADVICE THAT PUTS YOU IN CONTROL OF YOUR CONSTRUCTION PROJECT CLIENT ADVISERS Royal Institute of British Architects 66 Portland Place London W1B 1AD T 020 7580 5533 www.architecture.com

More information

Rented London: How local authorities can improve the capital s private rented sector. January 2018

Rented London: How local authorities can improve the capital s private rented sector. January 2018 Rented London: How local authorities can improve the capital s private rented sector January 2018 As Londoners go to the polls in May, housing will continue to be at the top of their minds. More than two

More information

Energy Company Obligation: Help to Heat Consultation

Energy Company Obligation: Help to Heat Consultation August 2016 Response: Energy Company Obligation: Help to Heat Consultation Summary of key points: The UK housing stock is amongst the least energy efficient in Europe and it must be recognised that ECO

More information

Key principles for Help-to-Rent projects. February 2017

Key principles for Help-to-Rent projects. February 2017 Key principles for Help-to-Rent projects February 2017 1 Crisis and the private rented sector Crisis is the national charity for single homeless people. We are dedicated to ending homelessness by delivering

More information

Welsh Government Housing Policy Regulation

Welsh Government Housing Policy Regulation www.cymru.gov.uk Welsh Government Housing Policy Regulation Regulatory Opinion June 2016 The Welsh Ministers have powers under Part 1 of the Housing Act 1996 to regulate Registered Social Landlords in

More information

Choice-Based Letting Guidance for Local Authorities

Choice-Based Letting Guidance for Local Authorities Choice-Based Letting Guidance for Local Authorities December 2016 Contents Page 1. What is Choice Based Lettings (CBL) 1 2. The Department s approach to CBL 1 3. Statutory Basis for Choice Based Letting

More information

Suburb Profile Report. Paddington, 2021 NSW

Suburb Profile Report. Paddington, 2021 NSW Suburb Profile Report Paddington, 2021 NSW October 2018 About Sound Property Group Sound Property Group is a property investment and education company specialised in sourcing strategic real estate opportunities,

More information

UK Housing Awards 2011

UK Housing Awards 2011 UK Housing Awards 2011 Excellence in Housing Finance and Development: Finalist North Lanarkshire Council: Building For The Future Summary North Lanarkshire Council has been proactive in establishing, developing

More information

Energy efficiency and condition standards in private rented housing. A Scotland s Energy Efficiency Programme Consultation

Energy efficiency and condition standards in private rented housing. A Scotland s Energy Efficiency Programme Consultation Energy efficiency and condition standards in private rented housing A Scotland s Energy Efficiency Programme Consultation April 2017 Ministerial Foreword The Scottish Government s vision is for a private

More information

Innovation and Ambition The Hammersmith & Fulham Approach. Melbourne Barrett MBA MRICS Executive Director, Housing & Regeneration

Innovation and Ambition The Hammersmith & Fulham Approach. Melbourne Barrett MBA MRICS Executive Director, Housing & Regeneration Innovation and Ambition The Hammersmith & Fulham Approach Melbourne Barrett MBA MRICS Executive Director, Housing & Regeneration ARCH AGM 23 rd September 2013 Overview Local Government not Local Administration

More information

4/2018 Labour s Green Paper: Housing For The Many

4/2018 Labour s Green Paper: Housing For The Many 4/2018 Labour s Green Paper: Housing For The Many 25/4/18 Key Points The Labour Party has published a Green Paper on social housing: Housing for the Many; it is a consultation document to which responses

More information

Qualification Snapshot CIH Level 3 Certificate in Housing Maintenance (QCF)

Qualification Snapshot CIH Level 3 Certificate in Housing Maintenance (QCF) Qualification Snapshot CIH Certificate in Housing Maintenance (QCF) The Chartered Institute of Housing (CIH) is an awarding organisation for national qualifications at levels 2, 3 and 4. CIH is the leading

More information

The introduction of the LHA cap to the social rented sector: impact on young people in Scotland

The introduction of the LHA cap to the social rented sector: impact on young people in Scotland The introduction of the LHA cap to the social rented sector: impact on young people in Scotland Brought to you by the Chartered Institute of Housing Executive Summary About the research This research was

More information

Qualification Snapshot CIH Level 3 Award in Housing Practice (QCF)

Qualification Snapshot CIH Level 3 Award in Housing Practice (QCF) Qualification Snapshot CIH Award in Housing Practice (QCF) The Chartered Institute of Housing (CIH) is an awarding organisation for national qualifications at levels 2, 3 and 4. CIH is the leading awarding

More information

COLLIERS INTERNATIONAL 2019 LANDLORD SENTIMENT SURVEY

COLLIERS INTERNATIONAL 2019 LANDLORD SENTIMENT SURVEY COLLIERS INTERNATIONAL 2019 LANDLORD SENTIMENT SURVEY Colliers International 2019 Landlord Sentiment Survey 1 SURVEY OVERVIEW Colliers International s survey of landlords was conducted and completed between

More information

Shaping Housing and Community Agendas

Shaping Housing and Community Agendas CIH Response to: DCLG Rents for Social Housing from 2015-16 consultation December 2013 Submitted by email to: rentpolicy@communities.gsi.gov.uk This consultation response is one of a series published by

More information

Member consultation: Rent freedom

Member consultation: Rent freedom November 2016 Member consultation: Rent freedom The future of housing association rents Summary of key points: Housing associations are ambitious socially driven organisations currently exploring new ways

More information

Re: Social Housing Reform Programme, Draft Tenant Participation Strategy

Re: Social Housing Reform Programme, Draft Tenant Participation Strategy 30th March 2015 Tenant Participation Strategy Consultation Social Housing Reform Programme Ground Floor Lighthouse Building Gasworks Business Park Belfast BT2 7JB Dear Sir/Madam, Re: Social Housing Reform

More information

PROJECT INITIATION DOCUMENT

PROJECT INITIATION DOCUMENT Project Name: Housing Futures Phase Two Project Sponsor: Steve Hampson Project Manager: Denise Lewis Date Issued: 15 February 2008 Version No: 1 Background: At Full Council on 31 January 2008 the following

More information

An Introduction to Social Housing

An Introduction to Social Housing An Introduction to Social Housing This is an introductory guide to social housing and the role of housing providers in England and Scotland (where Riverside has stock). It focuses on the following key

More information

propertymark QUALIFICATIONS LEVEL 6 AWARD IN RESIDENTIAL LETTING AND PROPERTY MANAGEMENT (SCOTLAND) QUALIFICATION SPECIFICATION

propertymark QUALIFICATIONS LEVEL 6 AWARD IN RESIDENTIAL LETTING AND PROPERTY MANAGEMENT (SCOTLAND) QUALIFICATION SPECIFICATION propertymark QUALIFICATIONS LEVEL 6 AWARD IN RESIDENTIAL LETTING AND PROPERTY MANAGEMENT (SCOTLAND) QUALIFICATION SPECIFICATION LIVE FROM JANUARY 2018 ABOUT PROPERTYMARK QUALIFICATIONS Propertymark Qualifications

More information

HM Treasury consultation: Investment in the UK private rented sector: CIH Consultation Response

HM Treasury consultation: Investment in the UK private rented sector: CIH Consultation Response HM Treasury Investment in the UK private rented sector: CIH consultation response This consultation response is one of a series published by CIH. Further consultation responses to key housing developments

More information

Hyde Quality Standard Changing the way Hyde modernises homes

Hyde Quality Standard Changing the way Hyde modernises homes Hyde Quality Standard Changing the way Hyde modernises homes Hyde - Property Services Director of Property Services James Shaw Contract Manager Jon Willis Aims of this Masterclass Overview of Hyde The

More information

Localism and the future of affordable home ownership. Cornwall Council. Louise Dwelly Strategic Affordable Housing Manager

Localism and the future of affordable home ownership. Cornwall Council. Louise Dwelly Strategic Affordable Housing Manager Localism and the future of affordable home ownership Cornwall Council Louise Dwelly Strategic Affordable Housing Manager Service context in Cornwall Team based within Planning Service 18 staff including

More information

TENANTS INFORMATION SERVICE (TIS) WRITTEN SUBMISSION

TENANTS INFORMATION SERVICE (TIS) WRITTEN SUBMISSION TENANTS INFORMATION SERVICE (TIS) WRITTEN SUBMISSION 1.0 Introduction 1.1 The Tenants Information Service (TIS) is the national training, support and advice organisation working with tenants and landlord

More information

Document control. Supercedes (Version & Date) Version 2 February 2017

Document control. Supercedes (Version & Date) Version 2 February 2017 Tenancy Policy Document control Document Reference / Version Number Version 3 November 2017 Title of Document Authors Name(s) Angela Havens Authors Job Title(s) Head of Income & Customer Support Directorate(s)

More information

LEASEHOLD MANAGEMENT POLICY Responsible Officer Director of Customer Services

LEASEHOLD MANAGEMENT POLICY Responsible Officer Director of Customer Services LEASEHOLD MANAGEMENT POLICY Responsible Officer Director of Customer Services Aim of the Policy Phoenix is committed to providing high quality management and maintenance services to leaseholders and meeting

More information

Hamburg Partner Meeting June Pilot Reporting

Hamburg Partner Meeting June Pilot Reporting Hamburg Partner Meeting June 2013 Pilot Reporting February 2013 June 2013 Pilot: High Street / Church Street Public Realm Process Aim: The aims for this period: To complete the detailed design Produce

More information

Community Empowerment and Renewal Bill A Consultation. Response from the Chartered Institute of Housing Scotland

Community Empowerment and Renewal Bill A Consultation. Response from the Chartered Institute of Housing Scotland Consultation response Community Empowerment and Renewal Bill A Consultation Response from the Chartered Institute of Housing Scotland September 2012 www.cih.org/scotland Introduction The Chartered Institute

More information

Strata Titles Act Reform Consultation Summary

Strata Titles Act Reform Consultation Summary Strata Titles Act Reform Consultation Summary landgate.wa.gov.au Strata Titles Act Reform - Consultation Summary Overview The State Government has set strata reform as a key priority and Landgate has been

More information

Sticky Money. Recognising the total value created by Australian Co-operatives and Mutuals

Sticky Money. Recognising the total value created by Australian Co-operatives and Mutuals Sticky Money Recognising the total value created by Australian Co-operatives and Mutuals Sticky Money Australian co-operatives and mutuals can create substantial commercial value. They can also create

More information

Welsh Government Housing Policy Regulation

Welsh Government Housing Policy Regulation www.cymru.gov.uk Welsh Government Housing Policy Regulation Regulatory Opinion Valleys to Coast Housing Association L137 March 2016 The Welsh Ministers have powers under Part 1 of the Housing Act 1996

More information

Managing the impact of housing reforms in your area: Working towards the tenancy strategy

Managing the impact of housing reforms in your area: Working towards the tenancy strategy Managing the impact of housing reforms in your area: Working towards the tenancy strategy June 2011 Gill Leng With contributions from: Abigail Davies Lesley Healey Sue Beecroft Niki Hollingworth Cambridgeshire

More information

CLACKMANNANSHIRE TENANTS AND RESIDENTS ASSOCIATION WRITTEN SUBMISSION

CLACKMANNANSHIRE TENANTS AND RESIDENTS ASSOCIATION WRITTEN SUBMISSION CLACKMANNANSHIRE TENANTS AND RESIDENTS ASSOCIATION Introduction WRITTEN SUBMISSION In order to respond to the Scottish Government s Housing (Scotland) Bill Clackmannanshire Tenants and Residents Federation

More information

B8 Can public sector land help solve the housing crisis?

B8 Can public sector land help solve the housing crisis? B8 Can public sector land help solve the housing crisis? Speakers: Chair: Claire O Shaughnessy Head of Land and Regeneration Homes and Communities Agency Clive Skidmore Head of Regeneration and Development

More information

A D D E N D U M # 2. This Addendum is issued to the above referenced to RFP make the following changes, additions, deletions, and/or clarifications:

A D D E N D U M # 2. This Addendum is issued to the above referenced to RFP make the following changes, additions, deletions, and/or clarifications: A D D E N D U M # 2 March 14, 2017 Address all questions to: Lawrence Russell, Senior Procurement Analyst Multnomah County Purchasing 501 SE Hawthorne Blvd., Suite 125 Portland, OR 97214 503-988-7548 E-mail:

More information

Property Consultants making a real difference to your business

Property Consultants making a real difference to your business Property Consultants making a real difference to your business Making commercial sense of property Focused on commercial benefits Making property add value to your business In everything we do, we are

More information

Housemark Benchmarking Analysis Report 2014/15

Housemark Benchmarking Analysis Report 2014/15 Appendix 1 P a g e 1 Housemark Benchmarking Analysis Report 2014/15 Introduction This report summarises results from the HouseMark benchmarking exercise. It identifies how performance and cost compares

More information

Progress on the government estate strategy

Progress on the government estate strategy Report by the Comptroller and Auditor General Cabinet Office Progress on the government estate strategy HC 1131 SESSION 2016-17 25 APRIL 2017 4 Key facts Progress on the government estate strategy Key

More information

Historic Environment Scotland

Historic Environment Scotland Historic Environment Scotland 1 of 14 Condition Monitoring System for properties in the care of Scottish Ministers and associated collections. September 2015 2 of 14 Purpose and Scope This document sets

More information

ARCH Tenants Conference Report

ARCH Tenants Conference Report ARCH Tenants Conference 2012 Report 1 Tenants' conference report 2012 Getting a fair deal for tenants On Wednesday 19 September, 'Getting a fair deal for tenants' was the theme for the 2012 annual ARCH

More information

Business and Property Committee

Business and Property Committee Business and Property Committee Item No Report title: Direct Property Development Company Date of meeting: 20 June 2017 Responsible Chief Executive Director of Finance and Officer: Commercial Services

More information

Homes That Don t Cost The Earth A Consultation on Scotland s Sustainable Housing Strategy. Response from the Chartered Institute of Housing Scotland

Homes That Don t Cost The Earth A Consultation on Scotland s Sustainable Housing Strategy. Response from the Chartered Institute of Housing Scotland Consultation response Homes That Don t Cost The Earth A Consultation on Scotland s Sustainable Housing Strategy Response from the Chartered Institute of Housing Scotland September 2012 www.cih.org/scotland

More information

Housing Reset :: Creative Advisory Accelerating Non-Profit / City Partnerships What We Heard

Housing Reset :: Creative Advisory Accelerating Non-Profit / City Partnerships What We Heard Final Version Date: Feb 8, 2017 Housing Reset :: Creative Advisory Accelerating Non-Profit / City Partnerships What We Heard Purpose This Creative Advisory was formed as part of the Housing Reset to generate

More information

CIH Level 2 certificate in housing maintenance (QCF) Credit value: 16

CIH Level 2 certificate in housing maintenance (QCF) Credit value: 16 CIH Level 2 certificate in housing maintenance (QCF) Credit value: 16 CIH is the leading awarding organisation for housing qualifications and we are dedicated to providing the highest quality, relevant

More information

UK Housing Awards 2011

UK Housing Awards 2011 UK Housing Awards 2011 Excellence in Housing Finance and Development: Winner Rettie & Co, Springfield Properties and DCHA: Resonance at Moray Apartments, Edinburgh Summary In this climate of constrained

More information

QUEENSTOWN-LAKES DISTRICT HOUSING ACCORD

QUEENSTOWN-LAKES DISTRICT HOUSING ACCORD QUEENSTOWN-LAKES DISTRICT HOUSING ACCORD Queenstown-Lakes Housing Accord 1. The Queenstown-Lakes Housing Accord (the Accord) between Queenstown-Lakes District Council (the Council) and the Government is

More information

Landlord Licensing in the Private Rented Sector

Landlord Licensing in the Private Rented Sector www.housingrights.org.uk @housingrightsni Policy Briefing Landlord Licensing in the Private Rented Sector November 2016 INTRODUCTION Housing Rights is the leading provider of specialist housing advice,

More information

CUBO STRATEGY AND KEY THEMES. Jan Capper Chief Executive

CUBO STRATEGY AND KEY THEMES. Jan Capper Chief Executive CUBO STRATEGY AND KEY THEMES Jan Capper Chief Executive Innovation Innovation is crucial to the continuing success of any organization synonyms: change alteration revolution upheaval transformation metamorphosis

More information

Welfare Benefit Reform Strategy

Welfare Benefit Reform Strategy Welfare Benefit Reform Strategy The Association will continue to place a priority on income Strategic Aim: management, debt collection and managing Welfare Benefit Reform. Reference No: Date Of Issue:

More information

Innovative Asset Finance Solutions

Innovative Asset Finance Solutions NHS Supply Chain Innovative Asset Finance Solutions Whether you're looking to procure individual assets, multi-year replacement plans, or building works, we have a range of innovative financing options

More information

Together with Tenants

Together with Tenants Together with Tenants Our draft plan Your feedback needed by 19 April 20 February 2019 About this plan The National Housing Federation is the membership body for housing associations in England. Our housing

More information

Expanding the Rented Sector

Expanding the Rented Sector Expanding the Rented Sector Lee Farrington Expanding the Rented Sector Programme, Department for Communities and Local Government West Midlands Private Landlord Conference Thursday 13 th November Overview:

More information

NSW Affordable Housing Guidelines. August 2012

NSW Affordable Housing Guidelines. August 2012 August 2012 NSW AFFORDABLE HOUSING GUIDELINES TABLE OF CONTENTS 1.0 INTRODUCTION... 1 2.0 DEFINITION OF KEY TERMS... 1 3.0 APPLICATION OF GUIDELINES... 2 4.0 PRINCIPLES... 2 4.1 Relationships and partnerships...

More information

Project Appraisal Guidelines for National Roads Unit Introduction

Project Appraisal Guidelines for National Roads Unit Introduction Project Appraisal Guidelines for National Roads Unit 1.0 - Introduction October 2016 TRANSPORT INFRASTRUCTURE IRELAND (TII) PUBLICATIONS About TII Transport Infrastructure Ireland (TII) is responsible

More information

Contents 3/24/2011. New delivery context. HCA role and remit. Delivering for local communities. HCA in North East, Yorkshire and the Humber

Contents 3/24/2011. New delivery context. HCA role and remit. Delivering for local communities. HCA in North East, Yorkshire and the Humber New look HCA funding new affordable housing NHF Building Neighbourhoods David Curtis 25 March 2011 Contents New delivery context HCA role and remit Delivering for local communities HCA in North East, Yorkshire

More information

Welsh White Paper Consultation Better Lives and Communities

Welsh White Paper Consultation Better Lives and Communities Welsh White Paper Consultation Better Lives and Communities Introduction The Country Land & Business Association (CLA) is a member of the European Landowners Organisation and represents over 34,000 members

More information

THE EFFECTS OF THE PUBLIC SECTOR SPENDING CUTS SINCE 2010 ON ASSET MANAGEMENT

THE EFFECTS OF THE PUBLIC SECTOR SPENDING CUTS SINCE 2010 ON ASSET MANAGEMENT THE EFFECTS OF THE PUBLIC SECTOR SPENDING CUTS SINCE 2010 ON ASSET MANAGEMENT Jane Taylor, CIPFA Property Jane Taylor is a Property Advisor within the CIPFA group with a remit for helping practitioners

More information

Registered office address

Registered office address Briefing The Mayor s Housing Covenant: Homes for Contact: Team: Rhona Brown London Region Tel: 020 7067 1145 Email: rhona.brown@housing.org.uk Date: November 2012 Registered office address National Housing

More information

THE SCOTTISH SOCIAL HOUSING CHARTER

THE SCOTTISH SOCIAL HOUSING CHARTER HOUSING CHARTER REPORT THE SCOTTISH SOCIAL HOUSING CHARTER LOOKING BACK AT 2015/16 PLANNING AHEAD 2016/17 Chairperson Report A very warm welcome to our Annual Charter Report. As you will be aware, last

More information

THE 2030 AGENDA, CITIES AND URBAN GOVERNANCE A CENTRAL ROLE FOR LAND AND GEOSPATIAL INFORMATION

THE 2030 AGENDA, CITIES AND URBAN GOVERNANCE A CENTRAL ROLE FOR LAND AND GEOSPATIAL INFORMATION THE 2030 AGENDA, CITIES AND URBAN GOVERNANCE A CENTRAL ROLE FOR LAND AND GEOSPATIAL INFORMATION Abbas Rajabifard Immediate Past President and Executive Board Member, GSDI Association Director, Centre for

More information

PROGRAM PRINCIPLES. Page 1 of 20

PROGRAM PRINCIPLES. Page 1 of 20 PROGRAM PRINCIPLES Page 1 of 20 DEVELOPMENT OF THE PROGRAM PRINCIPLES The Program Development Project The Program Principles have been developed as part of the Planning Our Future Program Development Project

More information

information sheet Arms Length Management Organisations Tenant Participation Advisory Service

information sheet Arms Length Management Organisations Tenant Participation Advisory Service Tenant Participation Advisory Service information sheet information sheet information sheet information sheet information sheet Arms Length Management Organisations Arms Length Management Organisations

More information

Emirates Real Estate Solutions COMPANY PROFILE

Emirates Real Estate Solutions COMPANY PROFILE Emirates Real Estate Solutions COMPANY PROFILE Contents About ERES... 3 PARTNERS... 4 MISSION... 5 VISION... 6 BUSINESS MODEL... 7 OUR PRODUCTS... 8 CONTACT US... 12 2 About ERES Emirates Real Estate Solutions

More information

Funding and Delivery Strategies for New Housing

Funding and Delivery Strategies for New Housing Funding and Delivery Strategies for New Housing Steve Cox Corporate Director, Environment & Place Chair of Gloriana Ltd March 2017 An appetite for Growth Need for c20-30,000 homes over 20 years to support

More information

Practitioner Article Tenancy Sustainment not just the latest buzz word!

Practitioner Article Tenancy Sustainment not just the latest buzz word! Practitioner Article Tenancy Sustainment not just the latest buzz word! Written by Janice Conner, Housing Services Manager, Link Housing Association Ltd March 2011 www.shelter.org.uk. All rights reserved.

More information

POLICY BRIEFING.

POLICY BRIEFING. High Income Social Tenants - Pay to Stay Author: Sheila Camp, LGiU Associate Date: 2 August 2012 Summary This briefing covers two housing consultations; the most recent, the Pay to Stay consultation concerns

More information

Leasehold Management Policy

Leasehold Management Policy UNCONTROLLED WHEN PRINTED Policy Contents 1 Aims and Objectives 2 Definitions 3 Legal and regulatory framework 4 Key aspects of service delivery 5 Monitoring 6 Staff Training 7 Review 8 Equality Impact

More information

Dubai Land Registry. Daniel Novy

Dubai Land Registry. Daniel Novy Dubai Land Registry Daniel Novy daniel.novy@consensys.net 2 A New Type of Company for a New Economic Paradigm Building infrastructure, developing products, serving enterprises and the growing ecosystem

More information

Scottish Social Housing Charter Indicators

Scottish Social Housing Charter Indicators Scottish Social Housing Charter Indicators Briefing Paper July 2012 Introduction This joint Tenants Information Service (TIS) / Tenant Participation Advisory Service (TPAS) briefing paper has been produced

More information

Until there s a home for everyone

Until there s a home for everyone Until there s a home for everyone Private Landlord Support Project Laura Fairlie - Dundee, Bryan Powell - Highland Thursday, 1 29 September 16 Improving standards in the PRS A private rented sector that

More information

Leading the way, guided by knowledge.

Leading the way, guided by knowledge. Property Management Leading the way, guided by knowledge. About Vistra Ranked among the top four corporate service providers globally, Vistra is a versatile group of professionals, providing a uniquely

More information

About Vistra. Leading the way, guided by knowledge.

About Vistra. Leading the way, guided by knowledge. Property Management About Vistra Ranked among the top four corporate service providers globally, Vistra is a versatile group of professionals, providing a uniquely broad range of services and solutions.

More information

Using the Private Rented Sector successfully to house single homeless people

Using the Private Rented Sector successfully to house single homeless people Using the Private Rented Sector successfully to house single homeless people About us Crisis is the English national charity for single homeless people. We are dedicated to ending homelessness by delivering

More information

NATIONAL PERSPECTIVES

NATIONAL PERSPECTIVES Presentation Overview CONTEMPORARY STOCK TRANSFER Insights from the front line Dr Tony Gilmour AHI seminar, Adelaide, 13 October 2014 Australasian perspectives: policy vs. practice by jurisdiction Transfers

More information

Customer Engagement Strategy

Customer Engagement Strategy Customer Engagement Strategy If you have difficulty with sight or hearing, or if you require a translated copy of this document, we would be pleased to provide this information in a form that suits your

More information

19 September Tackling unfair practices in the leasehold market. Introduction

19 September Tackling unfair practices in the leasehold market. Introduction 19 September 2017 Tackling unfair practices in the leasehold market Introduction The Royal Institution of Chartered Surveyors (RICS) is pleased to respond to the above consultation. RICS is the leading

More information

Scottish Election 2007 Summary of Party Manifestos. Scottish Labour Party Election Manifesto 2007

Scottish Election 2007 Summary of Party Manifestos. Scottish Labour Party Election Manifesto 2007 Scottish Election 2007 Summary of Party Manifestos Scottish Labour Party Election Manifesto 2007 Housing Communities There is clearly an under supply of new homes. Through the National Planning Framework,

More information

Tenancy Strategy

Tenancy Strategy Tenancy Strategy 2018 2021 Glossary Affordability Housing and Planning Act 2016 Housing Strategy Housing Needs Assessment Local Housing Allowance Localism Act 2011 Social Rents St Leger Homes of Doncaster

More information

Coversheet: Prohibiting letting fees under the Residential Tenancies Act 1986

Coversheet: Prohibiting letting fees under the Residential Tenancies Act 1986 Coversheet: Prohibiting letting fees under the Residential Tenancies Act 1986 Advising agencies Decision sought Proposing Ministers Ministry of Business, Innovation and Employment (MBIE) Amend the Residential

More information

Working with residents and communities to tackle ASB

Working with residents and communities to tackle ASB Working with residents and communities to tackle ASB Baseline findings 2011 www.cih.org 1 Introduction Over the last two decades tackling anti-social behaviour (ASB) and its underlying causes has become

More information

Affordable housing expertise

Affordable housing expertise we can find the land we can conduct a survey we can handle the conveyancing we can carry out the EPC we can arrange the mortgage and much more Affordable housing expertise Affordable housing expertise

More information

Royal Institute of British Architects. Report of the RIBA visiting board to the Manchester School of Architecture

Royal Institute of British Architects. Report of the RIBA visiting board to the Manchester School of Architecture Royal Institute of British Architects Report of the RIBA visiting board to the Date of visiting board: 9/10 June 2016 Confirmed by RIBA Education Committee: 21 September 2016 1 Details of institution hosting

More information