Hunters Training Academy

Transcription

1 Hunters Training Academy

2 The Hunters Academy Award, Certificate and Diploma Sales Classroom Award Sales Negotiator RealCube Master Class Certificate How to be a World Class Lister Diploma KPI and Management Marketing Day Running a World Class Business Lettings Classroom Award Lettings Negotiator Mastering the Lettings Business RealCube Master Class Certificate How to be a World Class Lister Diploma KPI and Management Marketing Day Running a World Class Business E-Learning Award Welcome and Induction Consumer Protection Knowing the Legislation TPO Sales Customer Complaints Personal Safety and Security Agency Agreements Money Laundering The General Law Discrimination Types of Seller Financial Conduct Authority E-Learning Award Welcome and Induction Consumer Protection Knowing the Legislation TPO Lettings Right to Rent Personal Safety and Security Customer Complaints Understanding the Landlords Terms of Business Legionnaires Disease Money Laundering Inventories Certificate Town and County Planning Common Defects and Repairs Foundations, Floats, Walls and Roofs Financial Conduct Authority Diploma Party Wall Act 1996 and Environmental Legislation Safety and Security on a Building Site The General Law Leases and Licenses Discrimination Common Law Duties and Authority Financial Conduct Authority Certificate Protection From Eviction Common Building Defects and Repairs Houses of Multiple Occupation Local Housing Authority Diploma Block Management Town and County Planning

3 Course Descriptions

4 Classroom Based Learning Course Title: Mastering the Lettings Business Course Duration: 2 days Suitable For: All Lettings Negotiators/Administrators and Managers Course Content: Duty of care and best practice; Advertising; Referencing and tenants insurance; Deposit protection; Maintenance; Inventories and inspections and seeking possession. Course Title: Become a World Class Lister Course Duration: 2 days Suitable For: Valuers and Managers Sales Negotiators aspiring to become a Valuer Course Content: Building and maintaining relationships; the seven steps to a successful listing; overcoming objections. Course Title: Become a World Class Lister for Lettings Course Duration: 2 days Suitable For: Valuers and Managers Sales Negotiators aspiring to become a Valuer Course Content: Building and maintaining relationships; the seven steps to a successful listing; overcoming objections. Lettings legislation for listers.

5 Classroom Based Training Course Title: Sales Negotiator Course Duration: 1 Day Suitable For: All Sales Negotiators Course Content: Introduction to The Sales HUSP, types of questioning, registering and matching applicants. Successfully booking market appraisals and preparing compliant and good quality details. Negotiating price reductions, offers and multiple offers, sales progression and the conveyancing process. Course Title: Lettings Negotiator Course Duration: 1 Day Suitable For: All Lettings Negotiators Course Content: Introduction to The Lettings HUSP, types of questioning, registering and matching applicants. Successfully booking market appraisals and preparing compliant and good quality details. Negotiating price reductions and offers. Course Title: Marketing Day Course Duration: 1 day Suitable For: Franchise Owners, Senior Managers Course Content: Using the Big Rocks as the template this programme focuses on generating awareness and valuations; Canvassing; Networking and adherence to brand values

6 Classroom Based Learning Course Title: KPI Management Day Course Duration: 1 day Suitable For: All Managers and Supervisors Course Content: this course begins after all targets are set and input into RealCube. This People Management Course covers the reviewing and monitoring of targets; Coaching and Feedback to improve performance; Behavioural skills and style flexibility. Course Title: Building a World Class Business Course Duration: 1 day Suitable For: Franchise Owners Course Content: This course begins with your business goals and then works through staff recruitment, staffing structure and staff development. We look at structuring the office day and the month in order to understand team performance. We finally cover staff management and the different types of management styles in order to deliver a productive and well trained team.

7 RealCube - Classroom RealCube Master Class Class Room Based and Modules will cover: Reports This will include running reports based on the branch or a person within the branch KPI s SSTC Pipeline Lettings Pipeline Source of Business Average Rents Adding Targets More Tasks and Miscellaneous Multiple marketing/news/promotion s to the database Housekeeping Re-assign Negotiator Delete Multiple Vendors/Landlords Show Group By Custom Reports This will include how to run reports on your business. For example: How many vendors have an address How many tenancies are in periodic How many 3 bed properties are on the whole database How many 2 bedroom properties are available for sale/to let You can pick by branch, by group of branches, by property or by tenancy status.

8 RealCube - Video Training Video and webinar training On the Members Area and the Hunters E-Learning Training Academy you will find all the learning resources required for all new starters, Sales negotiators, Lettings Negotiators and office administrators using the Hunters RealCube software system. 1 Getting Started and General Overview 2 Adding Applicants for Sales and Lettings 3 Adding a Property and Vendor Sales Pre Val to Valued Marketing Info Adding Images 4 Adding a Property and Vendor Sales (2) Adding rooms Creating Window Cards/Particulars 5 Adding a Property and Landlord Lettings Pre Val to Valued Marketing Info 5a. How to use the (new) Marketing Screen 6 Adding a Property and Landlord Lettings (2) Adding Images Creating Window Cards 7 Matching from Applicant and Property 8 Offers Lettings Sales and creating a Chain 9 Sales - SSTC and Sales Progression 10 Lettings - Arranging Tenant to Current Tenancy 11 Letters / Documents / Checklists 12 Lettings Property Management Booking Check ins Inspections, booking & management

9 E-Learning Welcome and Induction video TPO Code of Practice for Sales TPO Code of Practice for Lettings Knowing the Legislation Consumer Protection Regulations Money Laundering Handling Complaints Legionnaires Disease Personal Safety and Security Hunters Agency Agreement Service Agreements Inventories Block Management Right to Rent The General Law Leases and Licenses Discrimination Common Law Duties and Authority Financial Conduct Authority Types of Seller Town and County Planning Common Building Defects and Repairs Foundations, Floats, walls and Roofs Party Wall Act 1996 and Environmental Legislation Safety and Security on a Building Site Houses of Multiple Occupation Local Housing Authority Protection from Eviction