Automated Land Development Applications

Transcription

1 Automated Land Development Applications

2 AGENDA Yarra Valley Water Land Development Process GIS Automation Business Rules Engine Automated Spatial Analysis Questions.Encourage GIS community to embrace GIS Automation 2

3 YARRA VALLEY WATER Yarra Valley Water is 1 of 3 Melbourne Water retailers. ~600 staff Owns and maintains over 18,000 km s of Water, Recycle Water and Sewer mains. Servicing over 800,000 properties ~2 Million customers 3

4 LAND DEVELOPMENT PROCESS Any new land development project is likely to require water and sewerage infrastructure In 2013 Yarra Valley Water released easyaccess, a Web Portal providing developers / consultants / customers with the ability to self-service their development applications or to obtain asset information relating to their property. 4

5 EASYACCESS easyaccess introduced the following key initiatives: The ability for Accredited Consultants and Licensed Surveyors to submit and review development applications (Property Information) Upload their designs for estate and development stages directly into the system via an interactive web portal Ability to upload planned sewer and water assets through automation directly into the GIS via a pre-defined CAD format. (Asset Information) Provides more exposure to what s being planned and YVW prioritise major infrastructure projects Allows for better planning around abutting development regions Provides customers with the ability to purchase information products such as Asset Plans, Sewer Depth and Offset Plans and Property Sewerage Plans online. Previously required phone calls or s into YVW (manual) Provides an automated response with no YVW involvement where the appropriate data is available. 5

6 DEVELOPMENT APPLICATIONS BUSINESS RULES / GIS AUTOMATION 6

7 LAND DEVELOPMENT APPLICATIONS On average, YVW s receives around 20,000 development applications per annum all different sizes 1 lot alterations to 200 lot developments Before any customer extends their dwelling, builds a pool / garage / pergola / shed / retaining wall or adds a dual occupancy to it s residency, it s important that they get approval from YVW. Primary purpose is to ensure the service supply for customers and the protection of YVW s assets 7

8 EASYACCESS - OLD WAY - NEW WAY The old process: The new easyaccess process: 8

9 WEB PORTAL Intuitive / Easy to use Modern web technology Provides a Step by Step process Simple search functionality Ability to track and view past transactions Outlines predefined costs 9

10 BUSINESS RULES ENGINE BEHIND THE SCENES FICO is used by easyaccess to automatically process land development applications Web services are used to call different business rule processes A defined interactive process flow is used to gather the required information for an application. Eg. Like an insurance application, where relevant questions are asked along the way Example: Multi Water & Sewer development can have over 300 separate process flow rules Business Rules determine: - what information is required to be obtained from the GIS - what is supplied in response to customer - what products and costs are associated to application - if encumbrances are required to be added to the property statement The same business rule can be used across different applications to guarantee consistency. Eg. Single &/or Multi apps both call the Water available? service Where further information is required, an automated referral is triggered to up to 16 separate teams within Yarra Valley Water where a manual review is required. Eg. Growth planning section needs to provide information on major assets which are yet to be built The FICO application is user friendly and is managed/updated by business users not developers 10

11 FICO BUSINESS RULES OVERVIEW APPLICATION Trade Waste requirement Number of proposed properties Sewer Requirements Pressure and Flow information Plans outlining proposed structures Recycled Water Requirements Timing: Infill and Greenfields Preliminary Servicing Advice Water / Recycled Water tapping sizes Plans of Subdivision REQUIREMENTS Inline Booster Pump Backflow Pressure Limiting Valves Water Infrastructure Water New Customer Contributions Mandated Recycled Water Zone Fire Service Shutoff Block AND / OR Build Over Easement Combined Drain Manhole Required Sewer Infrastructure Sewer New Customer Contributions Overflow Relief Cap Trade Waste SYSTEM GIS ASSET PROPERTY BILLING RESPONSE Conditions of Connection Response Products Town Planning and Certification Victoria Building Authority Number (PIC number) 11

12 SINGLE PROPERTY APPLICATION EXAMPLE Identify Property: Address Lot / Plan Number YVW Property ID Search via Map (BING) Easting / Northing Lat / Long Melways 12

13 SINGLE PROPERTY APPLICATION STEP 2 Address Match returned Automatically identified the Services Where applicable, will provide property information. To continue application, select choose property 13

14 SINGLE PROPERTY APPLICATION SELECT TYPE The system automatically provides only applicable application types associated to the available property information. Displays Lot / Asset information within BING For this workflow example, we ll select a Build Over Easement application type - Eg. Owner wants to install a tennis court in their backyard. 14

15 SINGLE PROPERTY APPLICATION BUILD OVER EASEMENT From the build over application, the system asks the user what type of structure are they requesting build over approval for: Eg. Tennis Court 15

16 SINGLE PROPERTY APPLICATION DOC. UPLOAD Some cases may require to user to upload supporting documentation, such as site plans. 16

17 SINGLE PROPERTY APPLICATION COSTS Based upon the type of application, the system outlines the application costs. 17

18 SINGLE PROPERTY APPLICATION PAYMENT Once the payment has been submitted, the system will attempt to complete the application, or create a business referral for follow-up. Business referrals can relate to: - Capacity of asset Eg. Development > than 19 lots - Combined Drain or Dead End mains These cases require a business user to investigate, or the information isn t available within the system. 18

19 SINGLE PROPERTY APPLICATION PROCESSING Where required, the system calls the FICO business rules which defines the required information, and then automatically performs spatial calculations base upon these requirements. Examples: Does the property require a short tapping (<3 meters) or a Long Tapping (> 3 meters)? Does an easement exist on the property being developed? 19

20 GIS AUTOMATION When the address is known, it calls a GIS Web Service (GT Loca) to identify: The property boundary associated to the address. All Sewer, Water, Non Drinking Water Assets within 5 meters of the property boundary Associated asset details, such as pipe material, size of pipe, depth of pipe The property boundary is also accessed as to whether other relevant boundary information restrictions apply. Eg. Mandated Recycled Water Area or Sewer Backlog Area These require encumbrances to be added to the property information statement within the application This type information is used throughout the FICO business process flow 20

21 DATA IS CRITICAL GIS Automation is only as successful as the data which is being interrogated. Upon Go-Live we had a number of safety barriers (referral) in place within the Business Rules. Since going live we ve removed some of these barriers (and added others) 21

22 SINGLE PROPERTY APPLICATION OUTPUT System produces output letter outlining terms and conditions for the application, as well as supporting plans. The plans highlight conditions against sewer/water assets. Over 75% of applications are now fully automated! Turn-around times can be less than 5 minutes 22

23 EXAMPLE OLD VS NEW SEWER ASSET PLOTS BEFORE MANUALLY CREATED AFTER - AUTOMATED 23

24 SUMMARY easyaccess has delivered: Improved Customer Service Enabling Self Service Faster turn-around times A business rules engine Consistent business rules are applied. Easier for ongoing management, adaptable. Provides full auditing capabilities Can be utilised by other Water Companies Enable staff to perform more value add tasks Eg. QA checks, system improvements GIS Automation has delivered: Automated spatial analysis Greatly reduced manual plan creation Additional Plan Sales Return on investment! 24

25 ANY QUESTIONS?