Welcome to the THT Annual Report. Investing in growth and delivering value.

Save this PDF as:
Size: px
Start display at page:

Download "Welcome to the THT Annual Report. Investing in growth and delivering value."

Transcription

1 Welcome to the THT Annual Report Investing in growth and delivering value.

2 Hello

3 Welcome to the Tenant version of Trafford Housing Trust s Annual Report. You can view and download the full versions of the Annual Report and Value for Money Statement online at or request a printed copy by calling Tenant Annual Report

4 Who we are and what we do. We re a profit-for-purpose organisation with a vision to help create a society free from poverty, inequality and injustice and we re committed to delivering financial, social and environmental value in everything we do. The world in which we work has changed, with many of our customers affected by austerity and welfare reform. In 2015, changes to Government policy removed 280m from our future finances which has increased the challenge of providing affordable housing and helping those who need it most.

5 Yet our commitment to delivering value, investing for growth and generating profit-for-purpose means we re in good shape to do our work and avoid cuts to the services we provide Tenant Annual Report

6 Where the money comes from In , our income was 54.4m. We generated a surplus of 7m.

7 The money we make comes from renting homes, service charges, and building new homes for rent, shared ownership and private sale. RENT We also generate income through external contracts including cleaning, grounds and property maintenance, and by supporting people to live independently in their own homes Tenant Annual Report

8 Five years ago, 8.5% of our income came from sources other than the rent of homes and service charges % 2016 Today, it s almost doubled to 16%... 16%

9 ...and we expect it to rise further as we grow and develop existing and new businesses which support our vision Tenant Annual Report

10 How the money is spent We re investing in a better future and watch every penny we spend, always making sure we get value for money. Out of every pound spent in : 32p 32p went on building new homes

11 29p on improving and repairing homes 29p 6p 6p on improving services 3p on community investment 3p 19p 19p on management costs 9p to repay interest on loans 9p 2p 2p on other costs Tenant Annual Report

12 Providing affordable homes 17,706 people currently live in one of the 8,888 homes we own and manage.

13 This year, 352 people who were inadequately housed became Trafford Housing Trust tenants......immediately moving into a warm, clean and affordable home Tenant Annual Report

14 16 people became property owners through our shared ownership schemes, with one person moving to outright ownership.

15 We built 26 new homes with 247 planned or in construction for rent, 58 for shared ownership and 86 for sale. We ve also been working on our 20m flagship Old Trafford community development Limelight. Along with a health centre, pharmacy, library, nursery and community spaces, Limelight will also provide 81 new extra care homes Tenant Annual Report

16 A better life in a Trafford Housing Trust home We re committed to creating clean, attractive and safe neighbourhoods for people to live in.

17 Anti-social behaviour and hate crime can blight people s lives. So we investigate any reports we receive and are a hate crime reporting centre......as a result last year, we took action and secured 17 injunctions and court orders Tenant Annual Report

18 We also carried out 33,342 repairs and made improvements to the homes of 1494 customers, investing 11.8m to keep our homes in excellent condition. Added to that, we managed and maintained 601,710m 2 of outside space - the equivalent of 68 football pitches...

19 During the year we ran 18 surveys, receiving 6900 responses - feedback that helps us improve our services....and with the help of tenants, we carried out 278 neighbourhood and estate inspections. 83% of customers told us they were satisfied with our overall service. However, in some areas people told us they were less satisfied than last year. We re working hard to understand this and how we can improve Tenant Annual Report

20 Supporting Customers Over 79,315 people used our website to look for a home, manage their tenancy or to find a job.

21 Our customer hub received over 20,000 s......and dealt with 115,867 calls, 80% of which were resolved first time Tenant Annual Report

22 We gave financial and welfare advice to 1762 customers, worth 2.6m and provided debt advice to 172 customers.

23 We believe everyone deserves to get the most out of life and last year helped 5087 customers live independently in their own homes people who need a more supportive environment live in our sheltered and extra care homes Tenant Annual Report

24 We responded to 13,210 telecare alerts and made 2522 visits to people in their homes...

25 ...lifting 912 people after a fall. What s more, we delivered 520 hours of quality home care each month through our registered care service Tenant Annual Report

26 Delivering value for money We re committed to delivering value for money and finding new ways of working that improve the services we deliver while saving money. We compare our costs each year with similar organisations. In some areas our costs are higher, however we ve put plans in place to address this. Comparison shows us that we also invest significant amounts in the maintenance and improvement of our properties.

27 Over the next 12 months we expect to save over 2m. By investing 11.8m in improvements to our homes, we ve increased their value by 35m giving us the ability to build more new homes......and by selling 7 of those new build homes we ve made a profit of 1.7m for reinvestment Tenant Annual Report

28 Our social enterprise which helps people into work, employed 32 people. This included 7 ex-offenders and 4 military veterans. We also managed to protect 345 jobs within our contracts and supply chain.

29 By helping people to remain well and live independently we saved 5.5m in residential care costs and reduced demand on NHS, Emergency and Local Authorities services. As part of our new environmental strategy we ve been trialing electric vehicles and we ve found as well as reducing our impact on the environment we can also save money Tenant Annual Report

30 792,000 was invested in 166 community projects enabling 21,664 people to take part in community activities.

31 By always focusing on delivering value for money and investing in growth every 1 we spend benefits the community by over 3. This means the total value of our social return on investment for the year was 46.8m Tenant Annual Report

32 Investing in a better future

33 In addition to being a social landlord to nearly 18,000 people, we re investing in our property development business, in helping people gain employment and enabling people to live independently in their own homes Tenant Annual Report

34 This year, we worked with tenants and community panels to look at how we can involve more people in planning community investment in Trafford. And we ll be increasing our funding in to 2m. In 2015, we launched our commercial property development brand, Laurus Homes and began to accelerate our house-building programme. Over the next 4 years we plan to build over 2000 new homes across Trafford, Greater Manchester and beyond.

35 Providing affordable housing, building new homes, and improving the quality of existing ones as well as offering new products and services for the people for who live in them will always remain at the heart of what we do......and we ll continue exploring new and innovative ways of working, delivering value for money and investing in a better future to help create a society free from poverty, inequality and injustice Tenant Annual Report

36 Trafford Housing Trust Limited Sale Point, Washway Road, Sale M33 6AG Customer Hub: Disclaimer see THT website. Charity Reg No

Welcome.

Welcome. ity l a u Q Pr id e Ca re th w o r G Welcome I am delighted to present this report on Cornerstone s recent performance in several areas of importance to our tenants, as well as our plans for the coming

More information

Annual Report to South Cambridgeshire District Council Tenants [DRAFT TEXT]

Annual Report to South Cambridgeshire District Council Tenants [DRAFT TEXT] APPENDIX A Annual Report to South Cambridgeshire District Council Tenants [DRAFT TEXT] Welcome Welcome to our first annual report to tenants that sets out our performance as a landlord and the commitments

More information

Easy Read Annual Report for Tenants

Easy Read Annual Report for Tenants A leading provider of housing care and support in Sussex Easy Read Annual Report for Tenants 2017-18 We are a specialist housing association committed to preventing homelessness and supporting vulnerable

More information

Residents Annual Report 2016/17

Residents Annual Report 2016/17 Residents Annual Report 2016/17 Welcome to our annual round-up of how we performed last year. Radian has had a great year seeing our lowest arrears performance to date, our lowest average time to re-let

More information

Investing in your community

Investing in your community Better homes, better lives Investing in your community Have your say on options for next year Consultation on rent levels 2019/20 Glasgow South: Pollok, North Pollok and Mosspark, Castlemilk, Toryglen

More information

THE SCOTTISH SOCIAL HOUSING CHARTER

THE SCOTTISH SOCIAL HOUSING CHARTER HOUSING CHARTER REPORT THE SCOTTISH SOCIAL HOUSING CHARTER LOOKING BACK AT 2015/16 PLANNING AHEAD 2016/17 Chairperson Report A very warm welcome to our Annual Charter Report. As you will be aware, last

More information

Working with residents and communities to tackle ASB

Working with residents and communities to tackle ASB Working with residents and communities to tackle ASB Baseline findings 2011 www.cih.org 1 Introduction Over the last two decades tackling anti-social behaviour (ASB) and its underlying causes has become

More information

Building more and better homes. Looking after you and your new home

Building more and better homes. Looking after you and your new home Building more and better homes Looking after you and your new home Issued September 2017 Looking after you and your new home While each of the estates that will be rebuilt is at different stages, we want

More information

Better homes, better lives. Report to tenants. Glasgow Housing Association How we performed in 2016/17

Better homes, better lives. Report to tenants. Glasgow Housing Association How we performed in 2016/17 Better homes, better lives Report to tenants Glasgow Housing Association How we performed in Glasgow Housing Association How we performed in This is our report to tenants on how GHA has performed on the

More information

Tenants Leading Change

Tenants Leading Change Tenants Leading Change An investment not a cost: The business benefits of tenant involvement March 2015 Department for Communities and Local Government Nic Bliss, Blase Lambert, Carole Halfacre, Trevor

More information

SELF EVALUATION

SELF EVALUATION SELF EVALUATION 2014-15 What is self-evaluation and why do we do it? Self Evaluation is the term used when we, as Housing Associations, have a good look at ourselves to see whether or not we are meeting

More information

A guide to buying your council or housing association home

A guide to buying your council or housing association home A guide to buying your council or housing association home October 2016 Contents Part 1: Checklist to buy your council or housing association home Part 2: Right to Buy scheme guide Part 3 : Right to Acquire

More information

Havelock Newsletter. Residents working on designs for the new Havelock

Havelock Newsletter. Residents working on designs for the new Havelock Havelock Newsletter December 2012 Residents working on designs for the new Havelock Over the last three months we ve been running design workshops to get your ideas about how the new Havelock could look.

More information

Annual Report on the Charter

Annual Report on the Charter 2014 Annual Report on the Charter Front Cover: Dewar Avenue, Kincardine Contents Chairman s Introduction........................................................4 About Us.......................................................................5

More information

Leasehold Management Policy

Leasehold Management Policy Author(s): Simon McCracken and Liz Evans Leasehold Management Policy Approved by: The Board Date: 3 rd December 2015 Date Published: 1 st January 2016 Version: Live 3.0 Review Date: December 2019 Contents

More information

A changing context for local authorities and tenants New challenges and opportunities

A changing context for local authorities and tenants New challenges and opportunities A changing context for local authorities and tenants New challenges and opportunities 19 September 2012 Paul Downie Department for Communities and Local Government Local authority sector a major player

More information

Mutual Exchange Policy

Mutual Exchange Policy Page 1 of 7 1.0 Introduction Mutual Exchange Policy 1.1 Coastline is committed to offering mobility opportunities to its customers who wish to move. Mutual exchanges provide them with an opportunity to

More information

Value for Money. Self Assessment Summary 2017

Value for Money. Self Assessment Summary 2017 Value for Money Self Assessment Summary 2017 Executive Summary Wythenshawe Community Housing Group Limited () was established in April 2013 when Parkway Green Housing Trust (PGHT) and Willow Park Housing

More information

An Introduction to Social Housing

An Introduction to Social Housing An Introduction to Social Housing This is an introductory guide to social housing and the role of housing providers in England and Scotland (where Riverside has stock). It focuses on the following key

More information

Starter Tenancy Policy

Starter Tenancy Policy Starter Tenancy Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team 12 September 2017 Review date: September 2018 1 Introduction 1.1 1.2 1.3 One Vision Housing (OVH) uses

More information

Homeowners Handbook. A guide to your home and community

Homeowners Handbook. A guide to your home and community Homeowners Handbook A guide to your home and community 2 Welcome to your home -- This handbook was designed with the help of residents. It provides a short guide to the services we provide and your responsibilities

More information

The Scottish Social Housing Charter

The Scottish Social Housing Charter The Scottish Social Housing Charter April 2017 2 The Scottish Social Housing Charter Table of contents page 1. Introduction 2 2. Charter outcomes and standards 5 3. A note about language 12 3 1. Introduction

More information

CABINET REPORT. Private Sector Housing Enforcement Civil Penalties and Rent Repayment Orders. 19 July Yes. Yes. Yes. Chief Executive s.

CABINET REPORT. Private Sector Housing Enforcement Civil Penalties and Rent Repayment Orders. 19 July Yes. Yes. Yes. Chief Executive s. Appendices 3 CABINET REPORT Report Title Private Sector Housing Enforcement Civil Penalties and Rent Repayment Orders AGENDA STATUS: PUBLIC Cabinet Meeting Date: Key Decision: Within Policy: Policy Document:

More information

Mobility Scooter Storage Policy

Mobility Scooter Storage Policy Mobility Scooter Storage Policy 01 April 2018 Title Users of Policy Mobility Scooter Storage Policy Colchester Borough Council tenants and leaseholders, staff at Colchester Borough Homes Date Adopted Aril

More information

TABLE OF CONTENTS. Contents. The Housing Act Deposit Protection Schemes 2 Non-Compliance 3 Contact Information 4

TABLE OF CONTENTS. Contents. The Housing Act Deposit Protection Schemes 2 Non-Compliance 3 Contact Information 4 THE LAW ON TENANCY DEPOSITS HOUSING ACT 2004 TABLE OF CONTENTS Contents The Housing Act 2004 1 Deposit Protection Schemes 2 Non-Compliance 3 Contact Information 4 THE HOUSING ACT 2004 The Housing Act 2004

More information

Some homes may not be eligible and in those cases we will try to find an alternative property that you can buy.

Some homes may not be eligible and in those cases we will try to find an alternative property that you can buy. 1. Introduction The Voluntary Right to Buy (VRTB) is an 18 month government-led pilot scheme which gives assured tenants of housing associations in the Midlands area the right to buy their home at a discounted

More information

A home of your own SHARED OWNERSHIP (PART BUY/PART RENT)

A home of your own SHARED OWNERSHIP (PART BUY/PART RENT) A home of your own SHARED OWNERSHIP (PART BUY/PART RENT) www.graingerplc.co.uk Shared Ownership Home ownership is something prior generations took for granted. Now, with rising house prices and rising

More information

Access 2 Place Housing Annual Report 2016 / 2017

Access 2 Place Housing Annual Report 2016 / 2017 Access 2 Place Housing Annual Report 2016 / 2017 Chair and CEO Report Written by Sue Park, Chair of the Board and Jonathan Lardner, CEO It is our pleasure to report on another successful year for Access

More information

Housing Legislation A Timetable for Reform

Housing Legislation A Timetable for Reform Housing Legislation A Timetable for Reform 18 Graham Cooper Associate Director Head of Housing Law Timetable for reform Key Acts Localism Act 2011 Welfare Reform Act 2012 The Legal Aid, Sentencing and

More information

Subject. Date: 2016/10/25. Originator s file: CD.06.AFF. Chair and Members of Planning and Development Committee

Subject. Date: 2016/10/25. Originator s file: CD.06.AFF. Chair and Members of Planning and Development Committee Date: 2016/10/25 Originator s file: To: Chair and Members of Planning and Development Committee CD.06.AFF From: Edward R. Sajecki, Commissioner of Planning and Building Meeting date: 2016/11/14 Subject

More information

Starter (probationary) tenancy policy

Starter (probationary) tenancy policy tenancy policy Version 2.6 April 2013 Registered address: Triathlon Homes LLP, Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA Responsible officer: Author: Approved by: Head of Operations (Triathlon

More information

Until there s a home for everyone

Until there s a home for everyone Until there s a home for everyone Private Landlord Support Project Laura Fairlie - Dundee, Bryan Powell - Highland Thursday, 1 29 September 16 Improving standards in the PRS A private rented sector that

More information

Private Sector Housing Fees & Charges Policy

Private Sector Housing Fees & Charges Policy APPENDIX C Private Sector Housing Fees & Charges Policy for the Regulation of Housing Standards Updated 1 August 2017 CONTENTS Page 1. Introduction 3 2. Purpose of the Fees & Charges Policy 3 3. Principles

More information

Mutual Exchange Policy

Mutual Exchange Policy Mutual Exchange Policy 1. Scope and Purpose 1.1. Clarion Housing wishes to support resident s who need to move to and to provide a level of choice about where they live. This policy sets out Clarion Housing

More information

Using the Private Rented Sector successfully to house single homeless people

Using the Private Rented Sector successfully to house single homeless people Using the Private Rented Sector successfully to house single homeless people About us Crisis is the English national charity for single homeless people. We are dedicated to ending homelessness by delivering

More information

Scottish Social Housing Charter Report 2015/16

Scottish Social Housing Charter Report 2015/16 Social Housing Charter Report Introduction This report sets out how Housing Association is performing against the standards set in the Social Housing Charter. This is the third report we have published.

More information

Qualification Snapshot CIH Level 3 Certificate in Housing Services (QCF)

Qualification Snapshot CIH Level 3 Certificate in Housing Services (QCF) Qualification Snapshot CIH Certificate in Housing Services (QCF) The Chartered Institute of Housing (CIH) is an awarding organisation for national qualifications at levels 2, 3 and 4. CIH is the leading

More information

Educating young people to help them to make successful and informed choices on their first home

Educating young people to help them to make successful and informed choices on their first home Educating young people to help them to make successful and informed choices on their first home An educational resource for 14-16 year olds www.ahomeofyourown.co.uk Comprehensive training resource aimed

More information

Link Housing s Tenant Engagement and Community Development Strategy FormingLinks

Link Housing s Tenant Engagement and Community Development Strategy FormingLinks Link Housing s Tenant Engagement and Community Development Strategy 2015-2018 FormingLinks Contents CEO s Welcome 3 TAG Welcome 4 About Link 5 Links Tenants 6 Measuring Success 7 The 4 Pillars People 8

More information

The complete sales, marketing and property management service

The complete sales, marketing and property management service The complete sales, marketing and property management service Plumlife_Sales&Management_Brochure_A5.indd 1 13/12/2016 16:26 About Us We specialise in: Sales, branding, marketing & PR Block and estate management

More information

Policy for Managing Shared Ownership

Policy for Managing Shared Ownership Policy for Managing Shared Ownership October 2017 October 2020 www.horizonhousing.org This policy applies to Link Group Link Housing Link Living Link Property Horizon Larkfield West Highland Lintel Trust

More information

Tenant Involvement in Governance. Workshop Notes. Ballymena Workshop notes 19/10/2016. Attendance

Tenant Involvement in Governance. Workshop Notes. Ballymena Workshop notes 19/10/2016. Attendance Tenant Involvement in Governance Workshop Notes Ballymena Workshop notes 19/10/2016 Attendance Around 30 with mix of NIHE tenants, community association members, Central Forum and Scrutiny panel members,

More information

If the Council offers you a property the offer letter will explain the type and length of the tenancy.

If the Council offers you a property the offer letter will explain the type and length of the tenancy. About your tenancy A new type of tenancy The 2011 Localism Act gave local authorities the right to grant flexible fixed term tenancies, instead of the lifetime tenancies they used to offer. The Royal Borough

More information

RESIDENT LEASEHOLDER ROAD CONSULTATION ON THE OWNERSHIP AND MANAGEMENT OF THE NEW SHARED EQUITY HOUSING.

RESIDENT LEASEHOLDER ROAD CONSULTATION ON THE OWNERSHIP AND MANAGEMENT OF THE NEW SHARED EQUITY HOUSING. RESIDENT LEASEHOLDER HIGH ROAD WEST CONSULTATION ON THE OWNERSHIP AND MANAGEMENT OF THE NEW SHARED EQUITY HOUSING www.tottenham.london Contents Introduction 3 What we would like you to do 4 About the consultation

More information

homes for rent how to apply for a home

homes for rent how to apply for a home homes for rent how to apply for a home Please note that our Plus Dane customer contact telephone numbers refered to throughout this leaflet have now changed to: 0800 169 2988 [free from most UK landline

More information

Renting through L&Q s Intermediate Rent Scheme (IMR)

Renting through L&Q s Intermediate Rent Scheme (IMR) Renting through L&Q s Intermediate Rent Scheme (IMR) 1 Who is L&Q? We are a housing association, a not-for profit organisation with charitable status. We are one of the leading providers of affordable

More information

A landlord s perspective

A landlord s perspective A landlord s perspective Simone Russell Director of Operations Welwyn Hatfield Community Housing Trust 1 October 2013 Welfare reform is confusing! (and scary...) How are landlords and tenants dealing with

More information

Housing associations in the Liverpool City Region: local economic drivers

Housing associations in the Liverpool City Region: local economic drivers Housing associations in the Liverpool City Region: local economic drivers 05 10 15 25 Did you know that housing associations in the Liverpool City Region add 836.4m annually to the North West economy?

More information

Hartlepool Good Tenant Scheme Membership Application Form

Hartlepool Good Tenant Scheme Membership Application Form Hartlepool Good Scheme Please complete and return this application form to: Hartlepool Good Scheme, Housing Options Centre, Park Towers, Park Road, Hartlepool, TS24 7PT 01429 284890, E-mail tenant.ref@hartlepool.gov.uk,

More information

Tenancy. Your new tenancy agreement

Tenancy. Your new tenancy agreement Tenancy Your new tenancy agreement Issued September 2017 Introduction We are committed to building the better homes Lambeth residents need, plus more new homes to help tackle Lambeth s housing crisis.

More information

Annual Report 2011/12

Annual Report 2011/12 Annual Report 2011/12 Introduction from the Chief Executive Welcome to this year s annual report. In this report, we have 3 aims: to set out how we provide services to you, and meet the standards set by

More information

Rechargeable Repairs Policy. Page 1 of 9

Rechargeable Repairs Policy. Page 1 of 9 Rechargeable Repairs Policy Page 1 of 9 Contents 1. Purpose and Context 2. Policy Statement 3. Policy 4. Review DOCUMENT MANAGEMENT Approved by: Date of approval: To be read in conjunction with: 1. Corporate

More information

TENANCY SUSTAINMENT STRATEGY

TENANCY SUSTAINMENT STRATEGY LANGSTANE HOUSING ASSOCIATION TENANCY SUSTAINMENT STRATEGY 2017-2020 C:\Users\ayesha.reid\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\GSBPYVBK\Tenancy Sustainment Strategy

More information

MAGNA HOUSING GROUP TENANCY POLICY

MAGNA HOUSING GROUP TENANCY POLICY 1. Introduction Version: 1 Approved by MHGL Board: 19/09/13 Effective: 07/04/14 Author: Elaine Crooke Equality Impact Assessment undertaken: 00/00/00 Total no of pages: 5 MAGNA HOUSING GROUP TENANCY POLICY

More information

Voluntary Right to Buy Policy (Midlands Pilot)

Voluntary Right to Buy Policy (Midlands Pilot) Voluntary Right to Buy Policy (Midlands Pilot) Version 1 Approved by: Board Approved date: 6 June 2018 1.0 Introduction 1.1 This Policy outlines our approach to the Voluntary Right to Buy (VRTB) scheme,

More information

Tenant s Scrutiny Panel and Designated Persons and Tenant s Complaints Panel

Tenant s Scrutiny Panel and Designated Persons and Tenant s Complaints Panel Meeting: Social Care, Health and Housing Overview and Scrutiny Committee Date: 21 January 2013 Subject: Report of: Summary: Tenant s Scrutiny Panel and Designated Persons and Tenant s Complaints Panel

More information

Communal Areas Policy

Communal Areas Policy Communal Areas Policy Originator: Executive Management Team Approval Date: Review date: Policy and Strategy Team 24 th October 2017 October2020 1 Introduction 1.1 1.2 One Vision Housing s (OVH) mission

More information

Policy Briefing Banish the Bedroom Tax Monster Campaign- Action Plan for Scotland

Policy Briefing Banish the Bedroom Tax Monster Campaign- Action Plan for Scotland Policy Briefing Banish the Bedroom Tax Monster Campaign- Action Plan for Scotland From the Shelter Scotland policy library August 2013. All rights reserved. This document is only for your personal, non-commercial

More information

Quality Homes in Quality Neighbourhoods SLHD Private Landlord Service

Quality Homes in Quality Neighbourhoods SLHD Private Landlord Service Quality Homes in Quality Neighbourhoods SLHD Private Landlord Service Rebecca Wilkie Head of Access and Inclusion Jen Cooper Empty Property Service Manager About St. Leger Homes St. Leger Homes of Doncaster

More information

Innovation and Ambition The Hammersmith & Fulham Approach. Melbourne Barrett MBA MRICS Executive Director, Housing & Regeneration

Innovation and Ambition The Hammersmith & Fulham Approach. Melbourne Barrett MBA MRICS Executive Director, Housing & Regeneration Innovation and Ambition The Hammersmith & Fulham Approach Melbourne Barrett MBA MRICS Executive Director, Housing & Regeneration ARCH AGM 23 rd September 2013 Overview Local Government not Local Administration

More information

The future of the Central Hill Estate

The future of the Central Hill Estate Resident Consultation The future of the Central Hill Estate Issued: October 2016 1 Central hill sept 2016 v11.indd 1 06/10/2016 17:44 Contents What has been happening? 3 Why are we looking at rebuilding

More information

Impact of welfare reforms on housing associations: Early effects and responses by landlords and tenants

Impact of welfare reforms on housing associations: Early effects and responses by landlords and tenants Impact of welfare reforms on housing associations: Early effects and responses by landlords and tenants For the National Housing Federation February 2014 Legal notice 2014 Ipsos MORI all rights reserved.

More information

Housing Management Brief

Housing Management Brief evonshires solicitors Housing Management Brief October 2009 With the Advice Line and now with our Ask the Expert section, we don t think we ve got all the answers, but we are getting there! Welcome This

More information

West Hi land Housin Association. West Highland Housing Association. Tenant Report 2015/ /16

West Hi land Housin Association. West Highland Housing Association. Tenant Report 2015/ /16 West Hi land Housin Association t Tenant Report 2 TENANT REPORT CHAIR S WELCOME Welcome to our report on performance for. Each year every Housing Association (Registered Social Landlord) in Scotland has

More information

Comprehensive guide to the Vectis property management service for

Comprehensive guide to the Vectis property management service for 100% REN T T 100% REN Comprehensive guide to the Vectis property management service for Landlords 1 The Vectis Scheme The secure letting scheme for Landlords In the spirit of being honest and upfront,

More information

Report on the Scottish Housing Charter 2016

Report on the Scottish Housing Charter 2016 Report on the Scottish Housing Charter 2016 WELCOME TO THE THIRD ANNUAL TENANT REPORT ON THE SCOTTISH HOUSING CHARTER BY SOUTHSIDE HOUSING ASSOCIATION. Southside Housing Association is regulated by the

More information

Briefing paper A neighbourhood guide to viability

Briefing paper A neighbourhood guide to viability Briefing paper A neighbourhood guide to viability 2 Introduction Community Led Design and Development is a programme funded by the Department for Communities and Local Government s Tenant Empowerment Programme

More information

Voluntary Right to Buy

Voluntary Right to Buy Voluntary Right to Buy Frequently asked questions Home ownership plays a vital role in social mobility, and the Government is committed to helping people to own their own home. Social housing already provides

More information

A short guide to housing management

A short guide to housing management A short guide to housing management This guide is about some of the core housing management issues and looks in more detail at the role of tenants in the management of social landlords. You will find about:

More information

Response to implementing social housing reform: directions to the Social Housing Regulator.

Response to implementing social housing reform: directions to the Social Housing Regulator. Briefing 11-44 August 2011 Response to implementing social housing reform: directions to the Social Housing Regulator. To: All English Contacts For information: All contacts in Scotland, Northern Ireland

More information

Report on the Scottish Social Housing Charter 2017/18

Report on the Scottish Social Housing Charter 2017/18 Report on the Scottish Social Housing Charter 2017/18 CONTENTS PAGE INTRODUCTION 3 WHAT IS THE CHARTER AND WHAT DOES IT MEAN FOR OUR TENANTS? 6-7 THE SCOTTISH HOUSING REGULATOR S LANDLORD REPORT 8-9 OUTCOME

More information

CONTENTS. Page 2 INTRODUCTION

CONTENTS. Page 2 INTRODUCTION A GUIDE to Preserved RIght to BUy and right to acquire This leaflet will provide you with the information you need to help you make the decision about buying your current property. CONTENTS INTRODUCTION

More information

Housing Decisions Panel Policy 08/03/2017

Housing Decisions Panel Policy 08/03/2017 Housing Decisions Panel Policy 08/03/2017 Housing Decisions Panel Policy Author: SDV Authorised by: ELT Owned by Housing Ops/Housing (Team/Dept): Demand Issue No: 2.0 Effective from: 8/3/17 Next Review

More information

Allocations and Lettings Policy

Allocations and Lettings Policy Date approved TBC Date of Next Review May 2016 Date of Last Review May 2015 Review Frequency Annually Type of document Policy Owner Name Jenny Spoor, Group Head of Neighbourhoods Job Title Approved by

More information

Message from An Taoiseach Bertie Ahern TD

Message from An Taoiseach Bertie Ahern TD a publication from Threshold Issue 1 September 2005 01 CONTENTS Message from An Taoiseach Introduction to Threshold Finding a Flat: Do s and Dont s Trek Vietnam in aid of Threshold Threshold s Access Housing

More information

02 Register with us 03 View with us 04 Making an offer 05 Helping you in your new home 06 Your utility bills 07 Move with us 08 Making your move

02 Register with us 03 View with us 04 Making an offer 05 Helping you in your new home 06 Your utility bills 07 Move with us 08 Making your move Tenant s Guide 1 2 02 Register with us 03 View with us 04 Making an offer 05 Helping you in your new home 06 Your utility bills 07 Move with us 08 Making your move simple 09 Rent with us 10 Customer care

More information

Statements on Housing 25 April Seanad Éireann. Ministers Opening Statement

Statements on Housing 25 April Seanad Éireann. Ministers Opening Statement Statements on Housing 25 April 2018 Seanad Éireann Ministers Opening Statement Overall Context I d like to thank the House for this important opportunity to update you on housing and related matters to-day.

More information

Providing quality community housing across Northern Ireland

Providing quality community housing across Northern Ireland HOUSING ASSOCIATION ANNUAL REPORT 2016 2017 Providing quality community housing across Northern Ireland Vision Statement Tenants first and foremost Core Values Listen to, and communicate with tenants,

More information

Universal Credit One Year In: The experiences of housing associations

Universal Credit One Year In: The experiences of housing associations Universal Credit One Year In: The experiences of housing associations Executive summary and top tips www.housing.org.uk The Federation is carrying out a live evaluation of Universal Credit. The Federation

More information

Shaping Housing and Community Agendas

Shaping Housing and Community Agendas CIH Response to: DCLG Rents for Social Housing from 2015-16 consultation December 2013 Submitted by email to: rentpolicy@communities.gsi.gov.uk This consultation response is one of a series published by

More information

Rent Increase 2018/19. Briefing Paper

Rent Increase 2018/19. Briefing Paper Rent Increase 2018/19 Briefing Paper Consultation on Proposals January 2018 At this time of year we consult with our tenants on the rent increase proposal for implementation from April the following year.

More information

B8 Can public sector land help solve the housing crisis?

B8 Can public sector land help solve the housing crisis? B8 Can public sector land help solve the housing crisis? Speakers: Chair: Claire O Shaughnessy Head of Land and Regeneration Homes and Communities Agency Clive Skidmore Head of Regeneration and Development

More information

ARCH Tenants Conference Report

ARCH Tenants Conference Report ARCH Tenants Conference 2012 Report 1 Tenants' conference report 2012 Getting a fair deal for tenants On Wednesday 19 September, 'Getting a fair deal for tenants' was the theme for the 2012 annual ARCH

More information

Policy Updated: Leasehold Management Policy

Policy Updated: Leasehold Management Policy Leasehold Management Policy LEASEHOLD MANAGEMENT POLICY STATEMENT Our vision is: - Provide Homes - Improve Wellbeing - Strengthen Communities Our Core purpose: Providing homes to be proud of and helping

More information

Introductory Tenancies Your Questions Answered

Introductory Tenancies Your Questions Answered Introductory Tenancies Your Questions Answered This leaflet answers a number of questions about your rights and responsibilities as an Introductory tenant. Please see the Tenancy policy and your tenancy

More information

The Liverpool Experience: Delivering on Housing Needs. Tony Mousdale Housing Co-ordinator Liverpool City Council

The Liverpool Experience: Delivering on Housing Needs. Tony Mousdale Housing Co-ordinator Liverpool City Council APSE Housing, Construction and Building Maintenance Seminar 2017 The Liverpool Experience: Delivering on Housing Needs Tony Mousdale Housing Co-ordinator Liverpool City Council The Housing Challenge 47%

More information

Voluntary Right to Buy Policy. Dan Gray, Executive Director, Property

Voluntary Right to Buy Policy. Dan Gray, Executive Director, Property Policy title: Scope: Policy owner & job title: Approver: Voluntary Right to Buy Policy Aspire Housing Alice Newman, Land and Stock Intelligence Manager Dan Gray, Executive Director, Property Date: 07/2018

More information

Council 20 December Midlothian Strategic Housing Investment Plan 2017/ /22. Report by Eibhlin McHugh, Joint Director, Health & Social Care

Council 20 December Midlothian Strategic Housing Investment Plan 2017/ /22. Report by Eibhlin McHugh, Joint Director, Health & Social Care Council 20 December 2016 Midlothian Strategic Housing Investment Plan 2017/18 2021/22 Report by Eibhlin McHugh, Joint Director, Health & Social Care 1 Purpose of Report This Report summarises the key points

More information

Together with Tenants

Together with Tenants Together with Tenants Our draft plan Your feedback needed by 19 April 20 February 2019 About this plan The National Housing Federation is the membership body for housing associations in England. Our housing

More information

Starter Tenancy Policy

Starter Tenancy Policy Neighbourhood Services Policies & Procedures Starter Tenancy Policy 1 Purpose of Policy 1.1 Watford Community Housing is committed to building strong, friendly and sustainable communities. 1.2 1.3 A part

More information

CLACKMANNANSHIRE TENANTS AND RESIDENTS ASSOCIATION WRITTEN SUBMISSION

CLACKMANNANSHIRE TENANTS AND RESIDENTS ASSOCIATION WRITTEN SUBMISSION CLACKMANNANSHIRE TENANTS AND RESIDENTS ASSOCIATION Introduction WRITTEN SUBMISSION In order to respond to the Scottish Government s Housing (Scotland) Bill Clackmannanshire Tenants and Residents Federation

More information

Shared Ownership. Buyers Guide

Shared Ownership. Buyers Guide Shared Ownership Buyers Guide Shared Ownership Shared Ownership provides an affordable way to buy a home. You purchase a share in a brand new home and pay a subsidised rent on the part you don t own. In

More information

APPENDIX A DRAFT. Under-occupation Policy

APPENDIX A DRAFT. Under-occupation Policy APPENDIX A DRAFT Under-occupation Policy Published: August 2013 1 1 EXECUTIVE SUMMARY 1.1 The introduction of the Welfare Reform Act 2012 has led to cuts in the amount of housing benefit people receive

More information

homes for rent how to apply for a home

homes for rent how to apply for a home homes for rent how to apply for a home Please note that our Plus Dane customer contact telephone numbers refered to throughout this leaflet have now changed to: 0800 169 2988 [free from most UK landline

More information

Neighbourhood Management

Neighbourhood Management Neighbourhood Management Circle Housing offers greater opportunities for independent, affordable and secure living to people in housing need. 1 Scope 1.1 This policy applies to Circle Housing. For the

More information

Guide to Shared Ownership

Guide to Shared Ownership Guide to Shared Ownership SO Living is part of Plymouth s largest affordable housing provider, Plymouth Community Homes. What is Shared Ownership? - Shared ownership is an affordable home ownership scheme

More information

Consider retention of existing low-rise family housing where this does not prevent the achievement of wider regeneration objectives

Consider retention of existing low-rise family housing where this does not prevent the achievement of wider regeneration objectives Site Allocation SA3.4 Greater Carpenters District This note is prepared in response to the Inspector s additional questions of 24 th March 2015 in relation to Site Allocation 3.4 Greater Carpenters District.

More information

Connecting Conservation and Community

Connecting Conservation and Community 1 Executive Summary: Jackson Hole Land Trust Community Assessment with Flitner Strategies Connecting Conservation and Community Background & History: Six years ago, the Jackson Hole Land Trust (JHLT) partnered

More information

1.4 The policy applies to all landlord organisations in the Group.

1.4 The policy applies to all landlord organisations in the Group. POLICY Voluntary Right to Buy Date Adopted July 2018 Date of Next Review March 2020 or sooner if required Version 1.0 Responsible Body Homes Board Responsible Officer Company Secretary &Head of Legal Services

More information

HAVEBURY HOUSING PARTNERSHIP

HAVEBURY HOUSING PARTNERSHIP HS0025 HAVEBURY HOUSING PARTNERSHIP POLICY HOME PURCHASE POLICY Controlling Authority Director of Resources Policy Number HS025 Issue No. 3 Status Final Date November 2013 Review date November 2016 Equality

More information