Real Estate Services Division Real Estate Department Anchorage: Performance. Value. Results.

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1 Anchorage: Performance. Value. Results. Purpose The (RES) provides effective property management of all municipal lands and leased properties, and administers the foreclosure process of delinquent property taxes and assessments. This tax supported division is responsible for administering the acquisition and disposal of all real municipal property not in the Heritage Land Bank (HLB) inventory. Direct Services Provide effective management of all non-hlb or ACDA municipal properties, including leased properties Administer the foreclosure process resulting from delinquent property taxes and assessments Administrative oversight of acquisition, retention and disposal of municipal lands Accomplishment Goals: Manage municipal properties to maximize efficiency and minimize expense, with a focus on significantly reducing risk. Reduce foreclosures and recover revenue from tax-foreclosed real property through sale by sealed bid auction and to return foreclosed properties to tax-producing status. Minimize the number of properties that must eventually go for sale due to non-payment of taxes, delinquent BID (Business Improvement District), and special assessments. Maximize the number of tax payments on properties in delinquency or foreclosure through responsive administration and regular notification to taxpayers.

2 Performance Measures Progress in achieving goals shall be measured by: Measure #1: Dollar value of all available, uncontaminated foreclosed properties via sealed bid auction. TABLE 1: Initial Delinquent Taxes & Assessments Due MOA, $0 $3,000,000 $2,000,000 $1,000,000 $6,000,000 $5,000,000 $4,000,000 $9,000,000 $8,000,000 $7,000,000 $11,000,000 $10,000,000 Note: Delinquencies and Foreclosures are Increasing TABLE 2: Number of Foreclosed Properties Sold, # of Properties 2007 Years Properties Sold by Year Note: Trend is Increasing!

3 Measure #2: Percentage of delinquent property taxes recovered during the first delinquency year Data will be reported in Measure: Number of foreclosures resulting in municipal clerk s deeds Data will be reported in Measure: Number of redeemed foreclosed parcels prior to auction date Data will be reported in Background Real Estate Services assists all taxpayers by regaining lost revenue from unpaid taxes. This is primarily accomplished by enforcing the Alaska Statutes regarding property tax payments (AS Sec ), which is required annually. Each year, the Real Estate Services division will conduct three mass mail-outs of foreclosure notices to delinquent real property owners -two mandatory and an additional courtesy notification- as a means to maximize the number of anticipated payments by delinquent property owners. This mandated foreclosure process has recovered average revenue of delinquent taxes and BID assessments in recent years of approximately $6,500,000 per year. Through regular notification to delinquent taxpayers and management of delinquent properties, the number of parcels that actually go to auction has been reduced to an annual average of four properties in recent years. We anticipate that due continued exercise of this notification process, the auction slated for July will also result in less than five properties that must be sold. The number of properties deeded to the MOA is generally influenced by local economic factors. We anticipate that through our continued regular notification process and provided there is no downward change in local economic conditions, we will see approximately the same numbers of delinquent payments and properties sold. Should the economy lose strength over the next year, it is likely that more delinquent properties will go into foreclosure. However, the sale of such properties presents the opportunity for the MOA to recover lost revenue, decrease the overall tax burden to the general home-owning and tax-paying citizenry, and ultimately provide a nearly 100% return on the MOA s investment of time and labor in recovering these tax revenues.

4 Leases Section Anchorage: Performance. Value. Results. Purpose To negotiate, manage and fund the leasing of office, warehouse and other required spaces for local government agencies in order for them to perform their services on behalf of citizens. Direct Services Public and private businesses acting as Lessors of facilities space for municipal agencies. As a result, this serves the public by providing leased space for local government agencies and programs that also serve the public. Accomplishment Goals Provide competitively negotiated leases and effectively administer lease contracts for municipal agencies throughout the Municipality of Anchorage. Provide the most cost-effective space management services to general government agencies for municipal office facilities. Performance Measures Progress in achieving goals shall be measured by: Measure #3: Acquire and maintain competitive market lease rates TABLE 3: Total Leases Cost Changes from Prior Year, $134,476 $28,171 $151,802 $273,548 $424,854 -$200,000 -$100,000 $0 $100,000 $200,000 $300,000 $400,000 $500,000 Actuals Variance Amount

5 Measure #4: Competitively negotiate leases of office, warehouse and other required building spaces for municipal agencies. TABLE 4: Leases - Budget:Actuals, Annual Totals Budget/Actual/Variance, by Year 2011 Projected Budget 2010 Actual* 2010 Budget 2009 Actual 2009 Budget 2008 Actual 2008 Budget 2007 Actual 2007 Budget 2006 Actual 2006 Budget, $3,217, $28,896, $(98,679), $(17,296), $16,950 $6,310,000* $6,444,476 $6,441,259 $6,416,305 $6,387,409 $6,264,493 $6,363,172 $5,990,944 $6,008,240 $5,566,090 $5,549,140 $(200,000) $800,000 $1,800,000 $2,800,000 $3,800,000 $4,800,000 $5,800,000 $6,800,000 * Estimate Amount Background The Leases Section of the is a service that manages more than a dozen building or land leases throughout MOA for municipal use. This section represents another way the Municipality of Anchorage saves resources by out-sourcing to the local private sector, by leasing privately owned office, warehouse and other necessary building spaces for municipal offices and programs. It is in the interest of the Leases Section to renew leases in a timely manner and at local competitive rates. With the rise in rates on available space in the general Anchorage area, a budget increase is anticipated each year, and is generally correlated to the Anchorage Cost of Living Index (CPI). The total 2010 budget for leases currently with the MOA is approximately $6,450,000.

6 Performance Measure Methodology Sheet Measure #1: Sell all available, uncontaminated foreclosed properties via sealed bid auction. Type Effectiveness. Goal Supported Manage municipal properties to maximize efficiency and minimize expense, with a focus on significantly reducing risk. Definition Properties that have been foreclosed upon for nonpayment of taxes are deeded to the Municipality of Anchorage. As MOA property, they no longer provide tax support, and are often of no viable use to any municipal agencies. Data Collection Properties are foreclosed upon after a year in delinquency. During this period, the property owner is considered delinquent and still has deed to the property. After the property has been foreclosed, it is tax-deeded to the municipality and the owner of record is now the Municipality of Anchorage. State statute AS Sec requires this process. In order to recover lost tax revenues from foreclosed properties, they are sold at auction via sealed bid process. An auction of foreclosed properties must first be approved by the Assembly. Public notice of sale is advertised and bids are submitted by a specified date. Minimum bids cover only the tax revenue and administrative fees required for processing and selling foreclosed properties. Through this process, the highest bidder of each foreclosed property sold at auction pays the taxes and accrued costs. Once the property title is cleared and goes to the new owner, it returns to the municipal tax rolls. Frequency Provided a foreclosed properties sale receives Assembly approval and economic conditions warrant it, auctions are held annually. Measured by The Real Estate Services Manager oversees the auction process. A goal of the RES Manager is to reduce the number of properties that actually go to auction by aggressively managing the list of foreclosures and having the delinquent taxpayers redeem their properties before they must go to auction. Management success is largely dictated by the strength or weakness of the local economy. Reporting The Real Estate Services Manager provides an auction report to the Anchorage Assembly. Used by The Real Estate Services Manager will use this information to assess the MOA s success in recovering its tax and assessment revenue, contributing to the overall support of municipal services.

7 Performance Measure Methodology Sheet Measure #2: Recover a high percentage of delinquent property taxes during the first delinquency year Type Effectiveness Accomplishment Goal Reduce foreclosures and recover revenue from tax-foreclosed real property through sale by sealed bid auction and to return foreclosed properties to tax-producing status. Definition This is the first of a two-pronged method for recovering taxes owed to the Municipality of Anchorage. All taxpaying property owners share equally in the responsibility for providing for good local government. If some do not pay their taxes, the responsibility falls unevenly upon those that do. Late payments are closely monitored by the Foreclosure Specialist in Real Estate Services and notifications are regularly made to delinquent taxpayers. Although the desire of this division is to see that all property taxes are paid before the foreclosure process is implemented, properties are deeded to the MOA following foreclosure. Data Collection Real Estate Services sends out three mass mailings to delinquent accounts. This process is enforced under the State of Alaska Statutes (AS Sec ), which requires two mailouts to delinquent taxpayers. A third courtesy notice is sent from this office as an additional request for payment of delinquent accounts. In this courtesy notice, delinquent taxpayers are notified that they will pay less in foreclosure costs if their taxes are paid before a certain specified date. This notice has been successful in recovering additional monies owed the MOA, thus maximizing recovery of potentially lost taxes, and reducing penalties and added costs to tax payers. Frequency This is a year-round process that follows a regimented annual schedule. Measured by The Foreclosure Specialist and the Real Estate Services Manager oversee the progress of delinquent account collections with the intention of maximizing payments before properties go through foreclosure. Their success is directly related to then-current local economic factors such as unemployment, inflation and periods of recession. Reporting The Real Estate Services staff maintains regular reports of mailings and collection of delinquent tax payments. These are available for review by the Assembly and executive offices. Used by The Real Estate Services division uses these reports to determine and forecast relative progress in tax recovery from year to year. However, local economic conditions often affect the degree of success in certain years.

8 Leases Section Anchorage: Performance. Value. Results. Measure #3: Acquire and maintain competitive market lease rates Type Effectiveness Accomplishment Goal Provide the most cost-effective space management services to general government agencies for municipal office facilities. Definition Leases are paid to private companies for use of office, warehouse, storage and other spaces so as to provide municipal services to the community. Data Collection The Real Estate Services Manager negotiates lease rates and lease renewals based upon known market rates. This is achieved through maintaining extensive knowledge of market conditions, local economic strength and expertise in real estate and brokering. Performance is measured by accurate prediction of annual costs to budget, with the goal of reducing the size of this overall lease expense (see data, Table 1). Frequency Leases are created and/or renewed on an as-needed basis, with a goal toward longterm lease periods to maintain stability and provide long-term use of leased space. Measured by The Real Estate Manager negotiates lease contracts, oversees and manages lease contracts and lease payments in a sometimes volatile lease market. Reporting Payments to include operating expenses are processed and tracked, with monthly reports available. Used by The Real Estate Manager tracks the progress of leases management and payments, and reports to affected agencies and executive offices.

9 Leases Section Anchorage: Performance. Value. Results. Measure #4: Competitively negotiate leases of office, warehouse and other required building spaces for municipal agencies. Type Effectiveness Accomplishment Goal Provide the most cost-effective space management services to general government agencies for municipal office facilities. Definition Needs for building space varies widely between the many municipal services. Some simply need heated warehouse space while others may need office and other kinds of interior spaces suited to particular functions. Method A review is made of the requested size and type of space needed along with budget limitations, and commercial listings of available building spaces is cross-matched with those requirements and limitations. Frequency Performed on an as-needed basis. Measured by The Real Estate Services (RES) Division Manager compares current commercial rates and listings with the needs of the municipal agency or program and manages the leases program. Reporting The RES Division maintains lease reports. Used by The RES Division Manager.

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