Guidance notes to help you complete Dispute Applications and Responses

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Guidance notes to help you complete Dispute Applications and Responses"

Transcription

1 Guidance notes to help you complete Dispute Applications and Responses These notes are intended to provide guidance to the parties to a dispute when they are completing a Dispute Application or Dispute Response, either online or by post. Please read these notes carefully so that you understand the information you need to provide to TDS and how we will deal with your dispute. This document is for guidance only it is not intended to guarantee the outcome of an adjudication. tel: fax: Tenancy Deposit Scheme, PO Box 1255, Hemel Hempstead, Herts, HP1 9GN

2 Overview - Online or Post? TDS accepts Dispute Applications (Applications) and Dispute Responses (Responses) via our website, or by post. Most people find the online process is quicker and easier. You must use one method or the other; it is not possible to complete the process partly online and partly by post. We do not accept Applications or Responses via . Whether you use the online or postal process, we will ask you for: Information about you, including your address, contact phone number and bank details so we can make payment to you at the end of the dispute; Information about the other parties to the dispute, including their contact details, so we can ask them for their version of events; The evidence you wish the adjudicator to consider. Please make sure you have all this information available before you start the process. We will correspond with you and the other parties by where possible, so it is important that you provide your details and those of the other parties if you have them. Online Applications and Responses Our website will guide you through the process of submitting an Application or Response online. You should start by locating your tenancy deposit protection record via: 'Is my deposit protected? at Submitting an Application or Response online is a two part process. We cannot process the case unless you complete both parts. Part 1 Complete the online form Part 2 Upload the evidence you want the adjudicator to see Part 1 The online form You will find that some of the fields will be pre-populated from the information we already hold. Your details When we ask you to provide personal information, including your current , postal address, telephone number and bank details, we will not disclose these to the other parties to the dispute. We will only use this information to contact you and to arrange any payment due to you at the end of the dispute. You must provide valid bank account details so we can make any payment due to you at the end of the dispute. Our preferred method of contacting you is by , so please provide us with an address if you have one. You should also provide us with a phone number. Your postal address should be the property where you are living now, not the tenancy address. The details of the other parties to the dispute We will not be able to deal with the dispute if we have no way of contacting the other parties, so you need to give us their contact details too. As a minimum, we need to know who is named on the tenancy agreement, including any letting agent involved, and their Guidance notes for the completion of Dispute Application and Dispute Response Forms 2

3 address or phone numbers. If you do not have an address, please provide a postal contact in addition to a phone number. Dispute details Please use this part of the online form to provide TDS with the details about the part of the deposit that remains in dispute. You will be asked to provide information about: The full amount of the deposit (as stated in the tenancy agreement); How much of the deposit is in dispute (this may be less than, but not more than, the full amount of the deposit); The total value of the claim being made (this may exceed the deposit); Details of any part of the deposit already paid to the landlord, tenant or agent. You will then be asked to provide a summary of the reasons for the dispute. This is your opportunity to explain what the dispute is about and to point the adjudicator towards the evidence you wish them to consider. The adjudicator will not try to work out what the claim is about from the evidence, so it is important that you set out the matters in dispute clearly. The information that you provide in this section will be available to the other parties to the dispute. You also need to be able to show that you have taken reasonable steps to resolve the dispute before sending it to TDS. The information that you provide in this section will be available to the other parties to the dispute. If it appears that the parties have made no effort to resolve the dispute, we may ask for this to be done before we decide whether we can continue with the dispute. When you have completed the information provided in Part 1 of the online process, you need to move onto Part 2 in order to complete your Application or Response. Part 2 upload your evidence In Part 2 of the online process, you are invited to upload the evidence you wish the adjudicator to take into account. All of the evidence you provide will be available to the other parties to the dispute. You are responsible for the content you upload. Please make sure that you read the instructions on screen carefully so that you complete the process in full. Once you have completed the process, make sure that you check your submission again to ensure that everything you want the adjudicator to consider has been uploaded in full and is clear. In particular, check that a tenancy agreement has been provided; the adjudicator needs to know the parties obligations under the contract and it is likely that the outcome of the dispute will be affected if no tenancy agreement is provided. Postal Applications and Responses The information you are asked to provide if you chose to complete an Application or Response by post is the same as for the online process detailed above. The postal forms are however divided into 3 parts: Part 1 Personal Information and Payment Instructions Part 2 Parties to the Dispute Part 3 Details of the Dispute Guidance notes for the completion of Dispute Application and Dispute Response Forms 3

4 Make sure you complete all three parts before submitting the form. If you do not do so, there may be a delay in dealing with the dispute. Any evidence you wish to submit needs to be included in paper form with the Application or Response. Please do not send us information on discs or memory devices. Forms and supporting evidence should be sent by post to TDS Ltd, PO Box 613, Eastleigh, SO50 0JJ. Part 3 of the Dispute Application Form and Dispute Response Form(s) and any other information you send to support your case will be put into the online portal and will be available for the other party(ies) to see. If there is any information you do not wish to be seen, you must remove or cover it before sending it to TDS. The adjudicator cannot take into account information which you do not agree to share with the other party(ies) to the dispute. If you are completing a Response by post, you may wish to view the evidence provided by the Applicant first. You will find details of how to do this in the letter or we send you when we invite you to provide your Response. Even if you think you have seen all the evidence before, you might find it useful to check it again so you can see what the other parties are relying to support their claim. Points you need to be aware of these apply whether you have used the online or postal processes General TDS cannot make an award in excess of the deposit. However, it is important that you tell us if the total amount claimed exceeds the deposit. When you submit the Application or Response to TDS, you agree to TDS dealing with your dispute, to sharing information about it with the other parties to the dispute, and that the adjudication decision will be final and binding. Any undisputed part of the deposit should be returned in accordance with any agreement reached between the parties within 10 days of that agreement. We can only adjudicate once on any deposit so it is important that you tell us if any agreed part of the deposit has not been returned. Deposit holders should not make any deductions for items such as rent arrears or check out fees without express written agreement between the parties, even if such deductions are allowed by the tenancy agreement. Unless the deposit holder can demonstrate agreement, the tenant will still be entitled to dispute the deductions. It greatly assists our understanding of the dispute if the deposit holder is able to provide a Deposit Reconciliation Statement showing any deductions already made by agreement between the parties. The documentation you are able to provide is vital to our understanding of the dispute. We will not visit the property or take oral evidence. We rely on the documentary evidence you send us. We will not generally contact you to ask for further information, so you must make sure you include all the information you wish us to take into account. Guidance notes for the completion of Dispute Application and Dispute Response Forms 4

5 We do not return the documents to you, so please provide us with legible copies rather than originals if you are using our postal service. The following points are particularly important in the adjudication process: If there were previous tenancies with the same tenants at the same property, please tell us and, if possible, provide copies of the previous tenancy agreements. We will not take into account the contents of any documents marked Without Prejudice unless a written waiver is provided. Comprehensive check in inventories and check out reports are generally the best evidence to demonstrate the condition of a property and its contents at the start and end of the tenancy. If the claim involves rent arrears, a statement of rent account should be provided, showing a contemporaneous record of rent due and received throughout the tenancy, and any periods for which the rent was not paid. Photographic and video evidence can be useful in support of other documentary evidence, but is unlikely to be decisive as stand-alone evidence. If you intend to submit photographic or video evidence, please refer to our further guidance on the Use of photographs, videos and DVDs before doing so. Payments and Personal Information We will generally pay any award due to you by electronic bank transfer. If there is more than one landlord or tenant, we will make payment of any award due equally to all tenants or landlords named on the tenancy agreement, unless the parties request otherwise, in writing. If you wish payment to be made to an overseas account, you need to let us know. If you wish payment to be made to an account in joint names, we will process the request as we receive it. It is not necessary for joint tenants or landlords with joint bank accounts to complete separate Personal Information and Payment Instructions, but it is the responsibility of the party completing this part of the form to ensure that the joint landlord or tenant is aware of the request to pay to a joint account. TDS will not accept responsibility for payments to a joint account where one party named on the account was unaware of the request. Unless payment is to be made to an account held jointly by joint tenants or landlords, all tenants, landlords and agents must complete a Personal Information and Payment Instructions Form via the portal It is your responsibility to tell us of any changes to your personal details during the course of the dispute ie before the case is published and reports issued. If you wish a payment due to you to be made to an overseas account, the payee will be responsible for all bank charges from both the remitting and receiving banks. We make all payments by bank transfer unless you ask to be paid by cheque. Please ensure you have provided accurate details (bank name, account no., sort code and account holder s name to allow us to process the payment). Guidance notes for the completion of Dispute Application and Dispute Response Forms 5

6 We reserve the right to charge a small administration fee of (Inc VAT) if we have to arrange subsequent or additional payments in the following circumstances: - if incorrect payment details are supplied and a replacement payment is required; We aim to process all payments within 10 working days of the adjudication being finalised. Understanding how the adjudication process works We suggest you read the following guidance, available on our website at These documents will give you the information you need to understand how the adjudication process works and also the limitations of what we are able to consider. What is the Tenancy Deposit Scheme? A guide to deposits, disputes and damages How to present your case to the TDS adjudicator How does a TDS adjudicator divide a disputed deposit? The progress of a dispute In particular, you should be aware of the following: We are only able to adjudicate once in relation to each deposit. We are unable to adjudicate on issues which have already been decided by a court. If any of the parties indicates that they have taken, or intend to take, court action we will assume that they do not consent to us resolving the dispute and we will not be able to deal with it. If court proceedings involve the deposit, we will guide you through the procedures you need to follow in order for us to be able to release the deposit. We are also unable to adjudicate on counter-claim issues as part of the deposit dispute. If it appears that a counter-claim issue is being relied upon by one of the parties (usually a tenant), we will try to bring it to their attention before the case passes to adjudication, so that they understand that we cannot take the matter into account. If you think that a counter-claim issue is important to your case, you should seek independent advice about taking the whole matter to court, or pursuing the counter-claim issue separately through another channel. Getting consent to adjudicate - what you need to know If any party to the tenancy agreement refuses consent to ADR, we will not be able to deal with the dispute; If any of the parties fail to indicate whether or not they consent to ADR, we are able to imply consent and carry on, as long as none of the other parties object; if we are not able to proceed, we will let all the parties know as soon as we can. The landlord and tenant will still be able to take the dispute to court if they wish to. If they change their minds, we will still be able to deal with the dispute as long as consent is given within 3 months of the end of the tenancy. If you need a more detailed explanation, please refer to our further guidance in Deposit disputes involving joint tenants - what you need to know Guidance notes for the completion of Dispute Application and Dispute Response Forms 6

7 If you wish to find out what is happening with your dispute, you can find out by going to Check the progress of a dispute area of our website. We aim to complete our adjudications within 28 days of receiving the information the parties send us. Any timescales you need to meet for submitting evidence will be explained in the communications we send you. Tel: Fax: Web: Guidance notes for the completion of Dispute Application and Dispute Response Forms 7

How TDS deals with disputes relating to non-assured Shorthold Tenancies

How TDS deals with disputes relating to non-assured Shorthold Tenancies How TDS deals with disputes relating to non-assured Shorthold Tenancies You have reached the end of the tenancy but can t agree what should happen to the deposit. What should you do now? This document

More information

What happens when the Court is involved in a tenancy deposit dispute?

What happens when the Court is involved in a tenancy deposit dispute? Who should read this? Key Documents Tenants Agents Landlords What happens when the Court is involved in a tenancy deposit dispute? Here are some pointers from TDS about choosing between sending a dispute

More information

Who should read this? How To (Post-Tenancy) Tenants Agents Landlords. The dispute process

Who should read this? How To (Post-Tenancy) Tenants Agents Landlords. The dispute process Who should read this? How To (Post-Tenancy) Tenants Agents Landlords The dispute process You have reached the end of the tenancy but can t agree what should happen to the deposit. What should you do now?

More information

Rules for the independent resolution of tenancy deposit disputes. 1st Edition, 1st April 2016

Rules for the independent resolution of tenancy deposit disputes. 1st Edition, 1st April 2016 Rules for the independent resolution of tenancy deposit disputes 1st Edition, 1st April 2016 Contents Introduction Page 4 Dispute resolution by TDS Custodial Page 4 How adjudication works Page 4 Key adjudication

More information

What do I need to do as Agent/Deposit holder? Section A - Prescribed Information for ASTs. Section B - Clauses for inclusion in ASTs

What do I need to do as Agent/Deposit holder? Section A - Prescribed Information for ASTs. Section B - Clauses for inclusion in ASTs ```` Prescribed Information and Clauses for inclusion in Terms of Business, Assured Shorthold Tenancies (ASTs) and non- Assured Shorthold Tenancies (non-asts) Fourth edition effective from 6 th April 2011

More information

What is the Tenancy Deposit Scheme?

What is the Tenancy Deposit Scheme? ```` What is the Tenancy Deposit Scheme? An explanatory leaflet for landlords and tenants Third edition Introduction Many tenants in the private sector give their landlords a deposit against possible nonpayment

More information

Your TDS guide to: Deposit Deductions Template

Your TDS guide to: Deposit Deductions Template Your TDS guide to: Deposit Deductions Template Introduction The Tenancy Deposit Scheme deals with over 15,000 tenancy deposit disputes each year. We have produced a template for proposed deductions from

More information

What is the Tenancy Deposit Scheme?

What is the Tenancy Deposit Scheme? What is the Tenancy Deposit Scheme? An advisory leaflet for landlords and tenants Tel: 0300 037 1000 Fax: 01442 253193 Email: deposits@tds.gb.com www.tenancydepositscheme.com Tenancy Deposit Scheme, PO

More information

Prescribed Information and suggested clauses for tenancy agreements and terms of business

Prescribed Information and suggested clauses for tenancy agreements and terms of business Prescribed Information and suggested clauses for tenancy agreements and terms of business For Letting Agents Updated June 2016 Tel: 0300 037 1000 Email: deposits@tenancydepositscheme.com www.tenancydepositscheme.com

More information

Prescribed Information and Clauses

Prescribed Information and Clauses Who should read this? How To (Pre-Tenancy) Tenants Agents Landlords Prescribed Information and Clauses Contents What has changed? 03 Guidance on issuing Prescribed Information for ASTs 04 Section A Prescribed

More information

Prescribed Information for Assured Shorthold Tenancies

Prescribed Information for Assured Shorthold Tenancies Prescribed Information for Assured Shorthold Tenancies This information is prescribed under the Housing Act 2004. That means that the two parties to the Tenancy Agreement must be made aware of their rights

More information

Scheme Rules. 1st Edition, 1st April 2016

Scheme Rules. 1st Edition, 1st April 2016 Scheme Rules 1st Edition, 1st April 2016 Contents What is TDS Custodial? Page 4 Summary of how a deposit is protected in the TDS Custodial scheme Page 4 Eligibility Page 5 User registration Page 5 Protecting

More information

What is the Tenancy Deposit Scheme?

What is the Tenancy Deposit Scheme? Your TDS guide to: What is the Tenancy Deposit Scheme? An advisory leaflet for landlords and tenants TDS Scheme Leaflet. 6th Edition, Revised April 2018 Rebranded 2017 TDS There is a printer-friendly version

More information

Alternative Dispute Resolution (ADR)

Alternative Dispute Resolution (ADR) Deposit Protection for Scotland Supporting you Alternative Dispute Resolution (ADR) Landlord User Guide This guide explains the my deposits Scotland ADR service to you, the my deposits Scotland Landlord

More information

Landlord s Guide How you repay the deposit to your tenant at the end of the tenancy

Landlord s Guide How you repay the deposit to your tenant at the end of the tenancy Landlord s Guide How you repay the deposit to your tenant at the end of the tenancy CUSTODIAL SCHEME This quick guide sets out what landlords and tenants need to do at the end of the tenancy to repay a

More information

What if the tenant can t be contacted at the end of the tenancy?

What if the tenant can t be contacted at the end of the tenancy? Who should read this? How To (Post-Tenancy) Tenants Agents Landlords What if the tenant can t be contacted at the end of the tenancy? What if the tenant can t be contacted at the end of the tenancy? In

More information

Rules for the Independent Resolution of Tenancy Deposit Disputes

Rules for the Independent Resolution of Tenancy Deposit Disputes Who should read this? Key Documents Tenants Agents Landlords Rules for the Independent Resolution of Tenancy Deposit Disputes 7th Edition, revised 20th March 2018 Effective from 2nd April 2018 Contents

More information

Tenants Guide How you get back the deposit at the end of the tenancy

Tenants Guide How you get back the deposit at the end of the tenancy Tenants Guide How you get back the deposit at the end of the tenancy CUSTODIAL SCHEME This quick guide sets out what landlords and tenants need to do at the end of the tenancy to repay a deposit which

More information

About Deposit Protection for Tenants -

About Deposit Protection for Tenants - Deposit Protection for Scotland Supporting you About Deposit Protection for Tenants - Regulation 41 (Information for Tenants) Your landlord or agent has safeguarded your deposit with my deposits Scotland,

More information

Conditions of Deposit Disputes

Conditions of Deposit Disputes Conditions of Deposit Disputes Insurance based tenancy deposit protection First Edition - Effective from 7 August 2014 Introduction These Conditions of Deposit Disputes are an addendum to the mydeposits

More information

An advisory leaflet for landlords and tenants

An advisory leaflet for landlords and tenants Who should read this? Key Documents Tenants Agents Landlords An advisory leaflet for landlords and tenants TDS Scheme Leaflet. 5th Edition, April 2013 Rebranded 2017 TDS There is a printer-friendly version

More information

A guide to the let only scheme

A guide to the let only scheme Who should read this? Key Documents Tenants Agents Landlords A guide to the let only scheme A guide to the let only scheme Why let only? Following consultation, members told us that they wanted TDS to

More information

Page 1 of 6. the landlord or landlords. the tenant or tenants. Date: This agreement is between us: and you (individually and together): 4 weeks

Page 1 of 6. the landlord or landlords. the tenant or tenants. Date: This agreement is between us: and you (individually and together): 4 weeks Page 1 of 6 2015 This agreement is only to be used where the deposit is to be protected by DepositGuard The Tenancy Deposit Scheme (TDS). Assured shorthold tenancy agreement under part 1 of the Housing

More information

1 Adopting the Code. The Consumer Code Requirements and good practice Guidance. 1.1 Adopting the Code. 1.2 Making the Code available

1 Adopting the Code. The Consumer Code Requirements and good practice Guidance. 1.1 Adopting the Code. 1.2 Making the Code available The Non-mandatory Good Practice for Home Builders along The Consumer Code s and good practice 1 Adopting the Code 1.1 Adopting the Code Home Builders must comply with the s of the Consumer Code and have

More information

Meaning of words 3. Introduction 5. Further information 6. Scope of the Code 7

Meaning of words 3. Introduction 5. Further information 6. Scope of the Code 7 Contents Meaning of words 3 Introduction 5 Further information 6 Scope of the Code 7 1.0 Adopting the Code 8 1.1 Adopting the Code 8 1.2 Making the Code available 8 1.3 Customer service 8 1.4 Appropriately

More information

TENANTS TERMS AND CONDITIONS

TENANTS TERMS AND CONDITIONS TERMS & CONDITIONS TENANTS TERMS AND CONDITIONS All applicants MUST have a good credit history All applicants must be able to provide proof of address AND identification All properties are let AS SEEN

More information

02 Register with us 03 View with us 04 Making an offer 05 Helping you in your new home 06 Your utility bills 07 Move with us 08 Making your move

02 Register with us 03 View with us 04 Making an offer 05 Helping you in your new home 06 Your utility bills 07 Move with us 08 Making your move Tenant s Guide 1 2 02 Register with us 03 View with us 04 Making an offer 05 Helping you in your new home 06 Your utility bills 07 Move with us 08 Making your move simple 09 Rent with us 10 Customer care

More information

Professional Residential Letting & Management Services

Professional Residential Letting & Management Services Professional Residential Letting & Management Services Landlords Services & Fees RESIDENTIAL LETTINGS PROPERTY MANAGEMENT dackresidentiallettings.co.uk SERVICES AT A GLANCE Service Full Management Tenant

More information

Notes to consider before completing this application:

Notes to consider before completing this application: DRS GR December 2016 RICS Dispute Resolution Service (DRS) Request for the appointment of a dispute resolver to assess the ground rent in England, Wales or Northern Ireland General Information Important:

More information

Blue Bubble Lettings Limited Landlord Terms of Business Fully Managed Service

Blue Bubble Lettings Limited Landlord Terms of Business Fully Managed Service Blue Bubble Lettings Limited Landlord Terms of Business Fully Managed Service This agreement is made between the Landlord(s) of the property and Blue Bubble Lettings Limited, acting as the Landlord s Agent.

More information

LETTING & MANAGMENT TERMS AND CONDITIONS

LETTING & MANAGMENT TERMS AND CONDITIONS LETTING & MANAGMENT TERMS AND CONDITIONS Thank you for instructing Blackstones Residential to act on your behalf in marketing your property for rental. Our terms and conditions are detailed in the following

More information

A Guide to Commercial Lease Alterations

A Guide to Commercial Lease Alterations A Guide to Commercial Lease Alterations If you own a commercial leasehold property and wish to make alterations, this guidance note is designed to guide you through the process of obtaining landlord s

More information

Tenancy Deposit Protection

Tenancy Deposit Protection Tenancy Deposit Protection Prescribed information for the purposes of section 213(5) of the Housing Act 2004, and in accordance with Statutory Instrument 2007 No 797, the Housing (Tenancy Deposits) (Prescribed

More information

my deposits Scotland User Guide for Landlords and Letting Agents

my deposits Scotland User Guide for Landlords and Letting Agents Deposit Protection for Scotland Supporting you my deposits Scotland User Guide for Landlords and Letting Agents Go directly to the section you require by clicking on the page number. Welcome When to protect

More information

Consumer Code for Home Builders

Consumer Code for Home Builders Consumer Code for Home Builders This document contains the Consumer Code requirements together with non-mandatory good-practice guidance for Home Builders Third Edition April 2013 Contents Meaning of words...

More information

The Consumer Code Scheme

The Consumer Code Scheme The Consumer Code Scheme This document contains The Code Requirements, their Meaning and an Introduction to The Independent Dispute Resolution Scheme FOURTH EDITION / APRIL 2017 Contents Meaning of words...

More information

BRITTONS LETTINGS PRIVACY POLICY STATEMENT

BRITTONS LETTINGS PRIVACY POLICY STATEMENT BRITTONS LETTINGS PRIVACY POLICY STATEMENT WHO WE ARE We are Brittons Estate Agents Ltd (company number 4757086) and our registered address is 27-28 Tuesday Market Place, King s Lynn, Norfolk, PE30 1JJ

More information

Welcome to Advice Direct..., the written information service from Guild Advice.

Welcome to Advice Direct..., the written information service from Guild Advice. ENDING YOUR TENANCY Welcome to Advice Direct..., the written information service from Guild Advice. Both landlords and tenants have to give the correct notice in order to end a tenancy. The length of notice

More information

Our Full Management service

Our Full Management service Our Full Management service We ll find you good tenants, collect the rent and look after your property like our own more details and terms & conditions Effective from October 2015 If you re letting a property

More information

The Deposit Protection Service Terms and Conditions

The Deposit Protection Service Terms and Conditions The Deposit Protection Service Terms and Conditions 1. Definitions Wherever the following words and phrases appear in these Terms and Conditions they will always have the following meanings: ADR Procedure

More information

"Every revolution evaporates and leaves behind only the slime of a new bureaucracy." Franz Kafka

Every revolution evaporates and leaves behind only the slime of a new bureaucracy. Franz Kafka Subject: Tenancy Deposit Schemes (TDS) Article title: Understanding Tenancy Deposits Quotation: "Every revolution evaporates and leaves behind only the slime of a new bureaucracy." Franz Kafka Introduction:

More information

Agency Agreement. Additional items and other expenses will be charged according to the scale of fees defined on page two.

Agency Agreement. Additional items and other expenses will be charged according to the scale of fees defined on page two. Agency Agreement This Agreement is made between the Landlord of the Property (as named at the end of this Agreement) and Pavilion Properties Ltd who agree to act as agent for the Landlord and are hereinafter

More information

TABLE OF CONTENTS. Contents. The Housing Act Deposit Protection Schemes 2 Non-Compliance 3 Contact Information 4

TABLE OF CONTENTS. Contents. The Housing Act Deposit Protection Schemes 2 Non-Compliance 3 Contact Information 4 THE LAW ON TENANCY DEPOSITS HOUSING ACT 2004 TABLE OF CONTENTS Contents The Housing Act 2004 1 Deposit Protection Schemes 2 Non-Compliance 3 Contact Information 4 THE HOUSING ACT 2004 The Housing Act 2004

More information

tenancy agreements What to look for in a tenancy agreement ueastudent.com/advice

tenancy agreements What to look for in a tenancy agreement ueastudent.com/advice tenancy agreements What to look for in a tenancy agreement. 1 What do I have to sign to rent a house? When you sign up for a rented house, you will have to sign a tenancy agreement. A tenancy agreement

More information

A Guide to Check in & Check out Reports, Inventories & Schedules of Condition

A Guide to Check in & Check out Reports, Inventories & Schedules of Condition A Guide to Check in & Check out Reports, Inventories & Schedules of Condition tel: 08450 940 740 email: info@tdsnorthernireland.com www.tdsnorthernireland.com TDS Northern Ireland, Arthur House, 41 Arthur

More information

ONLY FOR USE WHERE THE DEPOSIT IS TO BE PROTECTED WITH DEPOSIT GUARD THE TENANCY DEPOSIT SCHEME (TDS) Assured shorthold tenancy agreement room only

ONLY FOR USE WHERE THE DEPOSIT IS TO BE PROTECTED WITH DEPOSIT GUARD THE TENANCY DEPOSIT SCHEME (TDS) Assured shorthold tenancy agreement room only 2012 DepositGuard ONLY FOR USE WHERE THE DEPOSIT IS TO BE PROTECTED WITH DEPOSIT GUARD THE TENANCY DEPOSIT SCHEME (TDS) Assured shorthold tenancy agreement room only under part 1 of the Housing Act 1988

More information

Terms and Conditions of Appointment

Terms and Conditions of Appointment Terms and Conditions of Appointment Terms and Conditions of Appointment Definitions Agreement refers to the Terms of Business between the Agent and the Client The Agent refers to SurreyLets Ltd Client

More information

Tenancy Deposit Protection Overview

Tenancy Deposit Protection Overview Tenancy Deposit Protection Overview Introduction Tenancy Deposit Protection (TDP) will add to the measures already brought in to drive up standards in the private rented sector set out in Housing Act 2004.

More information

Declaration: (this must be signed by all Tenants)

Declaration: (this must be signed by all Tenants) Declaration: (this must be signed by all Tenants) I/We have been given a copy of the tenants advice notes and confirm I/We have read and understand the contents and agree to the conditions therein. I/We

More information

LANDLORD FEE INFORMATION

LANDLORD FEE INFORMATION LANDLORD FEE INFORMATION We are proud to be an ARLA Licensed member WWW.ARLA.CO.UK Client Money Protection (CMP) provided by: ARLA Independent Redress Provided by: The Property Ombudsmen Service Tenant

More information

Your guide to mutual exchanges through Tyne and Wear Homes

Your guide to mutual exchanges through Tyne and Wear Homes Your guide to mutual exchanges through Tyne and Wear Homes Your guide to mutual exchanges through Tyne and Wear Homes Tyne and Wear Homes is a lettings service that allows you to search and apply for properties

More information

Landlord Fees RENT COLLECT

Landlord Fees RENT COLLECT Landlord Fees FULLY MANAGED Fees vary depending on our 3 service levels (Fully Managed, Rent Collection or Tenant Find.) FULLY MANAGED SERVICE FEE TOTAL inc VAT The SET UP FEE includes agreeing the market

More information

Landlord Terms of Business: Tenant Find Service

Landlord Terms of Business: Tenant Find Service Landlord Terms of Business: Tenant Find Service This agreement is made between the Landlord(s) of the property and Blue Bubble Lettings Limited, acting as the Landlord s Agent. This document clearly lays

More information

LETTINGS INSTRUCTION AGREEMENT ORCHARD. orchard-online.co.uk

LETTINGS INSTRUCTION AGREEMENT ORCHARD. orchard-online.co.uk LETTINGS ORCHARD Sales Lettings Property Management Land and New Homes INSTRUCTION AGREEMENT Offering unrivalled levels of personal service in property to our valued clients orchard-online.co.uk PERSONAL

More information

Guide to Deposits, Disputes and Damages

Guide to Deposits, Disputes and Damages Who should read this? Key Documents Tenants Agents Landlords Guide to Deposits, Disputes and Damages Guide to Deposits, Disputes and Damages Revised June 2017 TDS 01 Contents A brief overview of deposit

More information

Terms of Business, Landlord Insurances & Property Information (v2.0)

Terms of Business, Landlord Insurances & Property Information (v2.0) Terms of Business, Landlord Insurances & Property Information (v2.0) 1 General Agreements 1.1 By signing this document, The Landlord is appointing Belvoir! as The Agent. The Landlord confirms that he has

More information

GUIDE TO LANDLORDS DIRECTORY. Section A: The Lettings Services Page 2 Tenant Finding Only Tenancy Management Fee for the Lettings Services

GUIDE TO LANDLORDS DIRECTORY. Section A: The Lettings Services Page 2 Tenant Finding Only Tenancy Management Fee for the Lettings Services GUIDE TO LANDLORDS DIRECTORY Section A: The Lettings Services Page 2 Tenant Finding Only Tenancy Management Fee for the Lettings Services Section B: Property Management Page 7 Fees and Charges for the

More information

Scotland. Scotland.co.uk. Terms and Conditions. Scotland. (3rd Edition - August 2014) Deposit Protection for Scotland.

Scotland. Scotland.co.uk. Terms and Conditions. Scotland. (3rd Edition - August 2014) Deposit Protection for Scotland. Deposit Protection for Scotland Supporting you Scotland Scotland Terms and Conditions (3rd Edition - August 2014) Scotland.co.uk A Government Approved Tenancy Deposit Scheme Scotland.co.uk A Custodial

More information

If you would like to view a version of these terms and conditions in a larger text size, you can download them at

If you would like to view a version of these terms and conditions in a larger text size, you can download them at If you would like to view a version of these terms and conditions in a larger text size, you can download them at www.depositprotection.com/documents 1. Definitions Wherever the following words and phrases

More information

Tozers guide to selling your home

Tozers guide to selling your home Call 01392 207020 enquiries@tozers.co.uk www.tozers.co.uk Tozers guide to selling your home Moving home can be a stressful experience so it pays to get the right advice. As one of the oldest and largest

More information

Landlord Fees FULLY MANAGED

Landlord Fees FULLY MANAGED Landlord Fees FULLY MANAGED Fees vary depending on our 3 service levels (Fully Managed, Rent Collection or Tenant Find.) FULLY MANAGED SERVICE FEE TOTAL inc VAT The SET UP FEE includes agreeing the market

More information

MANAGEMENT AGREEMENT TERMS AND CONDITIONS

MANAGEMENT AGREEMENT TERMS AND CONDITIONS MANAGEMENT AGREEMENT TERMS AND CONDITIONS Address of property to be let: Name & Address of Landlord: This Management Agreement is ongoing, apart from the period between tenancies when the house is unoccupied.

More information

INDEPENDENT REDRESS PROVIDED BY: The Property Ombudsman

INDEPENDENT REDRESS PROVIDED BY: The Property Ombudsman Home Run Lettings: Fees to Landlords Home Run Accreditation Only: January 2016 onwards: Access to Home Run online advertising platform Invite to Landlord Meeting Newsletters Access to Home Run Assured

More information

SELLER'S PROPERTY INFORMATION FORM (4th edition)

SELLER'S PROPERTY INFORMATION FORM (4th edition) SELLER'S PROPERTY INFORMATION FORM (4th edition) Address of the Property: IMPORTANT TE TO SELLERS - PLEASE READ THIS FIRST * Please complete this form carefully. If you are unsure how to answer the questions,

More information

Landlord Agency Agreement

Landlord Agency Agreement Terms & Conditions This Agreement is made between Executive Lets and the Landlord/Owner of the Property or the Landlords/Owners Legally appointed representative. Executive Lets agrees to act as agent for

More information

Consumer Code Requirements and Good Practice Guidance for Home Builders

Consumer Code Requirements and Good Practice Guidance for Home Builders Consumer Code s and Good Practice for Home Builders This document contains the Non-mandatory Good Practice for Home Builders along with an Introduction to The Independent Dispute Resolution Scheme FOURTH

More information

Tenants Guide. Introduction

Tenants Guide. Introduction Tenants Guide Introduction... 1 Fee Structure... 2 References... 2 Right to Rent... 3 Taking possession of the property and signing of the Tenancy Agreement.... 3 Contents and Buildings Insurance... 4

More information

Landlord s Guide How to register a deposit

Landlord s Guide How to register a deposit Landlord s Guide How to register a deposit CUSTODIAL SCHEME This guide sets out what landlords and agents need to do to register a deposit with TDS Northern Ireland s custodial scheme. Step by Step 1.

More information

Welcome to Advice Direct..., the written information service from Guild Advice.

Welcome to Advice Direct..., the written information service from Guild Advice. EVICTION Welcome to Advice Direct..., the written information service from Guild Advice. This leaflet is designed to provide you with information on eviction and how to deal with it. The guide focuses

More information

YOUR GUIDE TO THE LEGAL PROCESS FOR SELLING A PROPERTY

YOUR GUIDE TO THE LEGAL PROCESS FOR SELLING A PROPERTY YOUR GUIDE TO THE LEGAL PROCESS FOR SELLING A PROPERTY Selling a house or flat is almost certainly one of the most important transactions you'll ever make. Obviously you want to get it right, and it's

More information

The Consumer Code Requirements

The Consumer Code Requirements The Consumer Code Requirements 1 Adopting the Code 1.1 Adopting the Code Home Builders must comply with the Requirements of the Consumer Code and have regard to good practice guidance. 1.2 Making the Code

More information

Landlord Fees Fully Managed

Landlord Fees Fully Managed Landlord Fees Fully Managed Fees vary depending on our 3 service levels (Fully Managed, Rent Collection, Tenant Fund) FULLY MANAGED SERVICE The SET UP FEE includes agreeing the market rent, finding a tenant

More information

Fees vary depending on our 3 service levels (Fully Managed, Rent Collect or Tenant Find.)

Fees vary depending on our 3 service levels (Fully Managed, Rent Collect or Tenant Find.) Fully Managed Service Fees vary depending on our 3 service levels (Fully Managed, Rent Collect or Tenant Find.) The Set Up Fee includes agreeing the market rent and finding a tenant in accordance with

More information

MAYOR OF LONDON. Please be aware that Housing Moves cannot guarantee a move to everyone who registers for the scheme.

MAYOR OF LONDON. Please be aware that Housing Moves cannot guarantee a move to everyone who registers for the scheme. MAYOR OF LONDON Welcome to the Housing Moves scheme. We know that moving home can be daunting and that giving up a secure tenancy can be a big step. The following information is to advise you on how the

More information

Residential Possession Proceedings Briefing Note

Residential Possession Proceedings Briefing Note Residential Possession Proceedings Briefing Note If you are Letting Agent, Landlord or just letting out your property to Tenants don t make expensive mistakes which may cause distress, upset and expense

More information

LANDLORDS TERMS AND CONDITIONS

LANDLORDS TERMS AND CONDITIONS LANDLORDS TERMS AND CONDITIONS AGENCY AGREEMENT Between Cloud9 Aspirational Property Management Limited The Old Chapel, 14 Fairview Drive, Redland, Bristol, BS6 6PH and Landlord s name/s (all joint landlords):..

More information

Resales Selling your shared ownership property

Resales Selling your shared ownership property Resales Selling your shared ownership property 1 Contents Resales What it costs How to sell General information 03 04 06 08 Resales If you want to sell your shared ownership home this is a resale. The

More information

REQUEST FOR CONSENT TO ALTER OR ADD TO A LEASEHOLD PROPERTY Guidance Notes for Leaseholders

REQUEST FOR CONSENT TO ALTER OR ADD TO A LEASEHOLD PROPERTY Guidance Notes for Leaseholders Introduction Homeground and Leasehold Property Alterations Homeground Management Limited ( Homeground ) acts as an agent for a large number of companies which own Freehold and other Landlord interests

More information

The Deposit Protection Service Deposit Protection Custodial Scheme Terms and Conditions

The Deposit Protection Service Deposit Protection Custodial Scheme Terms and Conditions The Deposit Protection Service Deposit Protection Custodial Scheme Terms and Conditions 1. Definitions Wherever the following words and phrases appear in these Terms and Conditions they will always have

More information

A Leasehold Guide to Alterations for Flats

A Leasehold Guide to Alterations for Flats A Leasehold Guide to Alterations for Flats If you own a leasehold flat and wish to make alterations, this guidance note is designed to guide you through the process of obtaining landlord s consent through

More information

Tenant Guide. Referencing Procedure. Holding Deposit

Tenant Guide. Referencing Procedure. Holding Deposit Tenants Guide Tenant Guide 1. Referencing Procedure 2. Holding Deposit 3. Administration/Reference ccccapplications 4. Tenancy Agreement 5. Payment 6. Managed Properties 7. Rental Payment 8. Notice to

More information

Agent, we or us means Halls Estate Agents Limitedtheir employees or nominated agents or affiliates

Agent, we or us means Halls Estate Agents Limitedtheir employees or nominated agents or affiliates TERMS AND CONDITIONS OF CONTRACT Purpose of this document This document, once signed, is a binding contract between us Halls Estate Agents Limited as yourletting agents and yourself as the owner or owners

More information

A Guide to our Landlord Services for Long Term Rentals.

A Guide to our Landlord Services for Long Term Rentals. A Guide to our Landlord Services for Long Term Rentals. Welcome to Islands & Highlands Lettings 2 Islands & Highlands Lettings are the local letting agency for the Isle of Skye and Lochalsh. With over

More information

A guide to deposits disputes and damages

A guide to deposits disputes and damages A guide to deposits disputes and damages Effective from 1 st April 2013 tel: 0845 226 7837 fax: 01442 253 193 email: deposits@tds.gb.com www.tds.gb.com Tenancy Deposit Scheme, PO Box 1255, Hemel Hempstead,

More information

Lease Extension Interested in extending your lease? We hope you find this guide useful in informing you of your options and how to go about it.

Lease Extension Interested in extending your lease? We hope you find this guide useful in informing you of your options and how to go about it. Lease Extension Interested in extending your lease? We hope you find this guide useful in informing you of your options and how to go about it. If you own a flat and you wish to extend your lease then

More information

Easy Lettings (Birmingham) Ltd

Easy Lettings (Birmingham) Ltd Management Deposit held with TDS Page 1 of 6 Easy Lettings (Birmingham) Ltd 545 Bristol Road Selly Oak Birmingham B29 6AU TEL: 0121 472 6969 FAX: 0121 472 7532 www.easylettingsbirmingham.co.uk Email: Sales@easylettingsbirmingham.co.uk

More information

Managed Service Agency Agreement

Managed Service Agency Agreement Managed Service Agency Agreement MULTI-PROPERTY MANAGED SERVICE AGREEMENT This agreement is made between the Landlord and Ascend Estates Ltd T/A Ascend Properties; Company number 08892998, who agree to

More information

Affinity Sutton Home Choice User Guide

Affinity Sutton Home Choice User Guide 1 Affinity Sutton Home Choice User Guide Contents 1. How the scheme works 2. Using Affinity Sutton Home Choice 3. Adverts 4. Registration 5. Verification 6. How to place a bid 7. The offer 8. Giving preference

More information

2.1 The Independent Expert valuer s charges will be in accordance with the following table. VAT will require adding to the charges quoted here.

2.1 The Independent Expert valuer s charges will be in accordance with the following table. VAT will require adding to the charges quoted here. Introduction 1.1 The ALMR, BII, BBPA, GMV and FLVA have been approached by both landlords and licensed property tenants to put into place an efficient, equitable but cost effective means of obtaining the

More information

Fortis Student Living Booking Terms and Conditions

Fortis Student Living Booking Terms and Conditions Fortis Student Living Booking Terms and Conditions 1.0 Application Process 1.1 Initial Payment 1.2 E-Signature 1.3 Required Documentation 1.4 MyFortis Account 2.0 Rental Payments 3.0 Cancellations 3.1

More information

Arbon House, 6 Tournament Court, Edgehill Drive, Warwick CV34 6LG T F

Arbon House, 6 Tournament Court, Edgehill Drive, Warwick CV34 6LG T F Response to the Home Office Proposals for an Immigration Bill 2015 Housing Measures From the Association of Residential Letting Agents (ARLA) August 2015 Background: 1. The Association of Residential Lettings

More information

How to extend the terms of your lease

How to extend the terms of your lease How to extend the terms of your lease Most leasehold properties start off with a lease of either 99 or 125 years. The number of years left on a lease is known as the term. Over the years this term reduces

More information

PURPOSE FOR WHICH TO BE USED

PURPOSE FOR WHICH TO BE USED The Landlord and Tenant Act 1954, Part 2 (Notices) Regulations 2004 Made 30th March 2004 Laid before Parliament 6th April 2004 Coming into force 1st June 2004 The First Secretary of State, as respects

More information

Guide to the housingmoves scheme

Guide to the housingmoves scheme A very warm welcome to housingmoves. You are probably reading this because you would like to move to another part of London. You might want to be closer to your job or training course. You might want a

More information

Rent and other charges

Rent and other charges Tenancy Facts Information for tenants and residents in Queensland Rent and other charges When you rent a place to live, you are required to pay the rent on time in accordance with the agreement. You may

More information