Lettings & Property Management

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Cathleen Banks
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1 Lettings & Property Management For your peace of mind Tel:

2 Letting? Tenant or Landlord... Ask Jeffries Welcome to Jeffries Lettings, we offer a complete letting and property management service across Portsmouth and South East. With the changing market and increasing legislation, we are able to handle all the complexities of letting a property. Our comprehensive property management service relieves you of the commitment of being a full time landlord. We have been a voluntary member of the key governing bodies for many years including, ARLA - The Association of Residential letting Agents and NAEA - The National Association of Estate Agents - providing peace of mind to all our clients. Our attention to detail and commitment to customer service has enabled us to become the leading letting agent we are today. Nadine Richmond Stuart Whiting Peter Keylock Lettings Director Managing Director Managing Director Tel:

property through each of our 7 branches in South East, thereafter

that it is rented for the full term and in line with any specific

We pride ourselves on carrying out regular visits to your property

one of UK s leading referencing firms, to give you the added peace

We have recently opened a new Safety department to accommodate all

3 Your valuation... We offer the best of both worlds effective marketing of your property through each of our 7 branches in South East, thereafter handling the actual letting, accounting and management from our specialist team in Portsmouth. We strive to take away the hassle of letting your property, ensuring that it is rented for the full term and in line with any specific tenant requirements you have. We pride ourselves on carrying out regular visits to your property to ensure that we hand it back to you in a good order at the end of the rental period. We can also provide rent and legal insurance through Van Mildert, one of UK s leading referencing firms, to give you the added peace of mind that your property is in safe hands. We have recently opened a new Safety department to accommodate all of the new legislation required for the installation of smoke and carbon monoxide alarms, Legionnaires risk assessment, gas and electrical reports. Address: For rent Currently let Official rental price data LOW LEVELS Purchasers and tenants HIGH LEVELS Initial rental price:

key areas including: Rental value taking into account location, size, condition and local demand Type of tenant

) Furnishings and equipment required for letting Third parties you need to contact (for example, your mortgage

safety, electric safety, carbon monoxide alarms Mandatory requirements (gas safety certificate, tenancy deposit

4 You are in safe hands... Our Initial Meeting When we meet at your home or property, our Lettings Consultants will provide free advice on key areas including: Rental value taking into account location, size, condition and local demand Type of tenant suitable and any restrictions (for example: pets, smokers, etc.) Furnishings and equipment required for letting Third parties you need to contact (for example, your mortgage provider plus free holder) Safety regulations (Smoke alarms, Legionella s, fire risk assessment, pat testing, gas safety, electric safety, carbon monoxide alarms Mandatory requirements (gas safety certificate, tenancy deposit legislation) EPC - All properties require an EPC. We can offer professional advice As properties must be in good decorative order, we are able to discuss any small works that may be necessary to make the property even more attractive to prospective tenants. Tel:

5 Who you need to contact before letting? Building Society/Mortgage Provider You are obliged to inform your mortgage source that you intend to let your property. They may require a copy of the Tenancy Agreement and insist a professional company is managing the property; we are happy to provide a copy of the Tenancy Agreement if required. Letting agents are required to keep a consent letter from your mortgage company (if applicable) on file. Insurance Companies It is essential that you tell your insurance companies of your intention to let, as any claims arising will be invalidated if the full particulars of occupation are not disclosed. If required, our designated company for buildings & contents insurance can provide a free competitive quote at your request. Managing Agents If your property is leasehold, it is probably a condition of the lease that you inform the Managing Agent of your intention to let. Landlords are responsible for the ground rent and service charges on leasehold properties. Landlord arrangements Gas Safety Certificate Gas Safety (Installation and use) Regulations 1998 mean all gas appliances, including boilers, must have a valid gas safety certificate to be issued to the tenant when they move in; this is a legal requirement, and a Gas Safe registered engineer must carry out the safety inspection annually. Jeffries Lettings will be happy to organise this for a minimal one-off administration fee, plus the engineer s own fee. The Electrical Equipment (Safety) Regulations 1994 As a landlord there are duties to ensure that the electrical installation at the property is adequate and safe for when a tenant moves in. Even though this is not mandatory by law, acting in your best interest Jeffries Lettings highly recommend this is done prior to a tenant moving in. Smoke and carbon monoxide alarms - Regulations October 2015, a smoke alarm will need to be fitted to every floor and a carbon monoxide alarm in a room where a solid fuel is burnt. Mail redirection we strongly advise that your mail is redirected by the Post Office, as we cannot accept any liability for post that goes missing. Keys sufficient keys must be issued to Jeffries Lettings so we can issue them to the new tenants. We always keep an access set in case of emergencies. For managed properties.

branches for face to face help and support.

6 Traditional marketing... Prime office locations High Street branches for face to face help and support. Portsmouth Waterlooville Drayton Havant & Hayling Southsea Portchester & Fareham Open 9am-8pm weekdays 9am-4pm Saturdays 10am-2pm Sundays* *New out of hours customer service team. Telesales Pro-active telesales to thousands of registered tenants Social media Online instant marketing through facebook and twitter LED window displays Showcasing your property in our High Street offices. LET Eyecatching boards Advertising the letting of your home 24 hours a day. Portsmouth News Advertising on the Portsmouth News website covering Portsmouth and South East. Tel:

7 ...complimented by the latest technology... Providing instant alerts and updates. Tablet and mobile phone Your property is circulated within minutes of coming to market. Rightmove alerts Jeffries instant alerts

government legislate that your home is a safe place for

There has been a number of changes to this over recent

Jeffries provide exclusive packages and individual

providing you with all services required for compliant,

Gas and electric safety reports Certifying your boiler

assessments Providing fire risk assessments and

officers check the boilers and heaters are safe and in

8 Safety first! Hayley Harris DIP DEA Safety and Legislation Manager The government legislate that your home is a safe place for people to rent. There has been a number of changes to this over recent years. Jeffries provide exclusive packages and individual solutions to protect our landlords from all of their legal obligations. We have a dedicated team of qualified assessors providing you with all services required for compliant, safe rental. Gas and electric safety reports Certifying your boiler and gas appliances are safe and ready to use Fire risk assessments Providing fire risk assessments and organising recommended works Carbon monoxide Our safety officers check the boilers and heaters are safe and in working order PAT testing If your property has white goods you ll need to provide assurance that the electrical goods are safe. EPCs Legionnaires Report Recently introduced legislation to make sure your water systems are free from contamination. EPCs Energy performance certificates Tel:

9 Advertising... Local, national and international advertising on the top property portals in the UK. Our own website attracts thousands of visits every week with interactive facilities to book viewings and request further details.

Inventory... This essential step, for landlords choosing our Fully Managed or Rent Collection service, is performed prior to a tenant moving in.

Due to the tenancy deposit legislation, Jeffries Lettings source the inventories to an outside company so as not to appear biased. Collection of rental payments.

standing order. On payment we deduct our fees and transfer the remaining amount into your designated account. Property interim visit.

This ensures the property is being looked after appropriately, and that we can act quickly to resolve problems that may arise. Check out.

10 Inventory... This essential step, for landlords choosing our Fully Managed or Rent Collection service, is performed prior to a tenant moving in. The inventory covers the condition of the property, including fixtures, fittings and any furniture included. Due to the tenancy deposit legislation, Jeffries Lettings source the inventories to an outside company so as not to appear biased. Collection of rental payments... All rental payments are collected on a due date (subject to weekends and bank holidays) stated in the Tenancy Agreement, and we insist the tenant sets up a standing order. On payment we deduct our fees and transfer the remaining amount into your designated account. Property interim visit... If you chose our Fully Managed service, we check your property within the first 3 months and thereafter on a regular basis. This ensures the property is being looked after appropriately, and that we can act quickly to resolve problems that may arise. Check out... This service is available for landlords choosing our Fully Managed or Rent Collection services. After a tenant has vacated the property our Property Clerk carries out a detailed check using the original Inventory. We also take meter readings and advise all relevant utilities of changes in circumstances. Tel:

11 We will make it happen... Utilities When we prepare the detailed Inventory, we also take note of gas and electricity meter readings, and water, if relevant. We then contact all relevant utility companies asking them to transfer accounts into the new tenant s name. Telephone companies will not accept third party instructions, so we would ask landlords to finalise these accounts. If you choose the Fully Managed service, we can arrange for final bills to be sent to us for payment, or to be forwarded to your new address. Landlords are responsible for all utilities if the property is vacant. Tenancy Agreement This carefully worded document complies with the 1988 Housing Act. Before letting, your solicitor or building society/mortgage provider may ask to see a copy of the agreement to be used. Providing you with peace of mind, our Assured Shorthold Tenancy Agreements are the product of extensive experience and specialist legal advice. Tenancy Deposit Legislation Since 6th April 2007 all tenants deposits must be registered with either an insurance based deposit scheme or custodial scheme. Jeffries Lettings are registered with both the Tenants Deposit Scheme and the Deposit Protection Scheme. Income Tax Tax is payable on the income received from letting. However, it is not difficult to assess what the liability is likely to be. If you are an overseas landlord you must receive an approval number from HMRC tax department, which is sent to Jeffries Lettings and, until approval is received Jeffries Lettings will deduct tax at source. Tax payable on rental income can be offset against personal allowance if you do not have any other income, various expenses can be offset against the gross rent received to gain your net figure. Items that could be offset include: All agent fees including set-up fees Any administration fees levied by your building society or mortgage provider Ground rent or maintenance charges Buildings, contents and legal insurance premiums Any accountant fees incurred Annual expenses (Safety Certificates, etc.) The interest rates on your mortgage cannot be included if you receive Mortgage Interest Relief at source (MIRAS). Interest payments paid gross are tax deductible.

12 Letting your property furnished We can provide you with advice to help you to meet your statutory requirements as a landlord. Typical fixtures and furnishings included in furnished properties include: Reception rooms suite, coffee table, dining room and chairs Bedrooms bed, wardrobe, chest of drawers and bedside cabinet Kitchen white goods (washing machine, fridge/freezer) saucepans, kettle, washing up bowl, toaster, cutlery, crockery, ironing board, iron, vacuum cleaner, tin opener, glasses, salt & pepper pots Garden lawn mower and sufficient tools to maintain the garden Soft furnishings Any soft furnishings in a property must comply with the Fire & Furnishings (fire safety) Regulations 1988, amended It is an offence to install furniture in rental properties that do not comply with this. If a room/loft is locked uncompliant furniture must not be kept in these areas. This applies to all beds, mattresses, pillows, scatter cushions, headboards and anything else with a similar filling. Upholstered furniture must have fire resistant filling material and must pass a cigarette resistance test. These regulations do not apply to antique furniture before 1st January 1960, nor to duvets, pillowcases, curtains and carpets. Furniture added to a property after 1st March 1993 must comply with this regulation, whether second-hand or new. If you have any questions, simply ask Jeffries! Letting your property unfurnished A popular, though unfounded, misconception persists regarding the lack of a landlord s security of tenure if a property is let unfurnished. However, the 1988 Housing Act made the Tenancy Agreements the same, whether a property is let furnished or unfurnished. With an unfurnished property, there should be carpets, curtains, light fittings and a cooker. Tel:

13 Letting and Management Fees Fully Managed Service Deducted on a monthly basis. This service includes marketing, advertising, organising viewings, referencing of applicants, visiting the property within the first 3 months and thereafter on a regular basis and managing the property throughout the duration of the tenancy. Rent Collection Service Deducted on a monthly basis. This service includes marketing, advertising, organising viewings and referencing of applicants. Any maintenance enquiries would be dealt with directly between yourselves and the tenants. Administration Fee This fee is payable with the two above services. This includes the Inventory, Tenancy Agreement and registering the tenants deposit with the Tenancy Deposit Scheme. Introduction Only Service This service includes marketing, advertising, organising viewings, referencing applicants, and production of the Tenancy Agreement. Once the tenants have moved into your property we will transfer the remaining rent to the landlord and send the tenants deposit to the custodial scheme the Deposit Protection Scheme. For our current fee structure please contact us. Other Fees Rent & Legal Protection Insurance For your peace of mind and as an added benefit, we are able to offer a rent and legal protection insurance. This fee varies depending on the level of cover required. Sale of Property to Tenant Where a tenant purchases a property previously occupied within 6 months of the end of the tenancy, our fee will be 1% of the purchase consideration.

Experience counts for EVERYTHING We are proud of our team.

Jeffries for many years, enabling us to offer you unrivalled expertise and

Lisa O Connor Sales Manager Kate Johnson Lettings Consultant Kasey Paffett

years 3 years Rachel Gunns Lettings Consultant Maxine Smith Senior

3 years 9 years 18 years 10 years Rachel Froom Property Clerk Abigail

14 Experience counts for EVERYTHING We are proud of our team. All of our offices are staffed by career estate agents who have worked for Jeffries for many years, enabling us to offer you unrivalled expertise and experience. No other agency can offer you the continuity and skill we offer. Lisa O Connor Sales Manager Kate Johnson Lettings Consultant Kasey Paffett Lettings Consultant Lilly Seabrook Lettings Consultant 19 years 7 years 3 years 3 years Rachel Gunns Lettings Consultant Maxine Smith Senior Administrator Sharon McMahon Property Manager Claire Wilson Property Clerk 3 years 9 years 18 years 10 years Rachel Froom Property Clerk Abigail McDowell Property Clerk Charlotte Jones Weekend Lettings Amy O Connor Weekend Assistant Tel:

Customer testimonials... We are proud of the positive testimonials that we constantly receive. Our commitment is to provide a quality, friendly service and a stress free customer experience.

15 Customer testimonials... We are proud of the positive testimonials that we constantly receive. Our commitment is to provide a quality, friendly service and a stress free customer experience. Don t take our word for it!... Visit I am writing to thank your sales Negotiator Tom for being really helpful. He has showed myself and my other half around at least 4 properties and although we have found one with another letting agent, it was a really wonderful experience having Tom show us around. He was really helpful and went out of his way to answer questions we had and even finding out the answers he didn t have. Please thank him for us. Miss Ashton Miller Many thanks for your good and friendly service. Pam Kennell I just wanted to drop you a quick line to thank everyone at Jeffries Lettings for their efforts over the past couple of years or so, without exception the service I have received has been first class and I would have no hesitation in recommending you to others in a similar position to myself looking to rent a property via an agent. Whilst credit should go to every member of your team, a very special mention to Derek, who has always handled every query in a speedy and efficient manner, and my only criticism would be he was on the whole so efficient he used to show up my own inadequacies no bad thing I guess. Mr Hall - Drayton

16 Lettings & Property Management Lettings South East Lettings Portsmouth 246 London Road Waterlooville PO7 7HG Tel: Fax: /114 London Road Portsmouth PO2 0LZ Tel: Fax: Lettings Southsea Drayton Office 1 Marmion Road Southsea PO5 2DT Tel: Fax: Havant Rd Drayton PO6 2EH drayton@jeffries.co.uk Tel: Fax: Havant & Hayling Office Portchester & Fareham Office 13 North Street Havant PO9 1PW havant@jeffries.co.uk Tel: Fax: West Street Portchester PO16 9UN portchester@jeffries.co.uk Tel: Fax: Head Office Customer Services 196 Havant Rd Drayton PO6 2EH mjcadman@jeffries.uk.com Tel: Fax: Havant Rd Drayton PO6 2EH csd@jeffries.co.uk Tel: Fax: Ozone Energy Department Land & New Homes 1 Marmion Road Southsea PO5 2DT csd@ozoneenergy.co.uk Tel: Havant Rd Drayton PO6 2EH des@jeffries.uk.com Tel: Fax: For your peace of mind

E S T A T E A N D L E T T I N G A G E N T S

E S T A T E A N D L E T T I N G A G E N T S www.whbreading.co.uk lettings@whbreading.co.uk 01795 531622 Why Choose WH Breading? WH Breading are an independent sales and lettings agent situated in the historic