Policy date October 2015 Document version Version 3 National Operations Manager Review date October 2018
|
|
- Kathlyn Chase
- 5 years ago
- Views:
Transcription
1 Policy Document Arrears Management Policy section: 1.0 Policy: Section name: Establishing and Maintaining Tenancies Document name Arrears Management Applicability Mission Australia Housing Authorisation Senior Management Team Policy date October 2015 Document version Version 3 Policy owner National Operations Manager Review date October 2018 Contents 1 Purpose Related policies Scope Guiding principles Policy Procedures State and program based variations Responsibility and authority Definitions Workflow Tool Purpose To provide guidance on the Mission Australia Housing (MAH) rent arrears management processes. To minimise risk of terminations resulting from unpaid tenant rent and other bills associated with a tenancy whilst maintaining the financial viability of MAH. Arrears Management, v.3 Policy Mission Australia Housing
2 2 Related policies 2.1 This policy is to be read in conjunction with the: Rent and Rebate Policy, which outlines requirements for staff who assess the income and assets of tenants and their household in order to set their rent, as well as responsibilities of tenants with regard to income assessment and payment of rent Referrals to Agencies Policy, which details the approach taken by MAH in assisting applicants and tenants with specific needs or tenancy management issues to establish connections to support services Debt Management Policy, which details the processes undertaken by MAH for managing non-rent arrears debts such as property damage. 3 Scope 3.1 This policy applies to staff responsible for managing tenants and properties of MAH. 4 Guiding principles Tenants are informed of their responsibility to pay rent in advance and are supported to avoid arrears wherever possible. Early intervention assists tenants to manage arrears and mitigate associated risks to their tenancy. Tenants are provided with support and tools in order to assist them to manage their tenancy and their financial obligations to MAH. Tenants are given opportunities to appeal organisational decisions in order to ensure fair and transparent outcomes. 5 Policy Staff will inform tenants of their responsibility to pay rent in advance wherever new tenancies commence and throughout tenancies, in order to encourage tenants to comply with their lease or rooming accommodation agreement. Tenants will be in breach of their agreement where they fail to pay rent due to MAH and staff will be required to take action under residential tenancy and rooming accommodation legislation. page 2
3 Staff will work with tenants as soon as evidence of arrears is identified in order to ensure repayments do not become unmanageable for them. Where appropriate, staff will assist tenants to connect with services that may help them to manage their financial obligations to MAH as per the Referral to Agencies Policy. Tenants may be required to enter into a payment plan where they owe arrears or experience difficulty rectifying their arrears. Staff will pursue a range of options, including but not limited to civil proceedings, to recover costs where tenants refuse to rectify arrears or vacate their property without paying their arrears. Staff will inform tenants of their right to complain about services of MAH and/or appeal organisational decisions as per the Appeals and Complaints Policy. Staff will store all correspondence to tenants relating to rental arrears in the tenancy management system. 6 Procedures These procedures should be read in conjunction with the Debt Management Policy and Arrears Management Workflow Tool at section 10 of this policy. 6.1 Identifying rent arrears Housing staff will monitor tenant arrears on a daily basis via the tenancy management system. 6.2 Rectifying rent arrears Organisational framework Housing staff may, at their discretion, apply the following procedure in order to rectify tenant rent arrears, or apply the alternative procedure under legislative framework. The following procedure is recommended for use where a tenant becomes in arrears for reasons beyond their control and/or has had no previous history of arrears. It provides more scope for housing staff to work with a tenant over time in order to rectify any arrears they owe MAH and wherever possible sustain their tenancy. Rent arrears less than five days Where tenants are in arrears of between one and five days, Housing Managers will establish contact to remind them to pay their rent. Housing Managers will first attempt to contact the tenant via telephone or sms. Housing Managers will send the tenant a reminder letter outlining their responsibilities where they are not able to be contacted by phone. Housing Managers will then monitor their account for evidence of rectified arrears. page 3
4 Rent arrears between five and 14 days Where tenants are in arrears of between five and 14 days, Housing Managers will take action under residential tenancy and rooming accommodation legislation in order to rectify matters. Housing Managers will send a letter of warning for breach of tenancy. The letter will include details of relevant financial advisory services. Housing Managers will, wherever possible, follow up with a telephone call to explain the warning letter and requirements to prevent further action from occurring. Housing Managers will then monitor their account for evidence of rectified arrears. Rental arrears of 14 or more days Where tenants are in arrears of 14 or more days: Housing Managers will send a notice to end the tenancy. This notice will include an up to date rent statement and encourage the tenant to contact MAH in order to discuss options for rectifying their arrears. Housing Managers will attempt to contact the tenant by telephone to discuss the notice and payment options Housing Managers will attend the property to discuss matters where the tenant cannot be reached by telephone Where a tenant refuses to enter into a payment plan or does not comply with a payment plan entered into, Housing Managers will apply to have the matter heard by the relevant state based civil authority and, wherever possible, obtain an order to rectify the situation as per the Orders and Warrants Policy. Where a tenant has repeatedly failed to rectify arrears, Housing Managers may seek approval from the National Operations Manager to pursue additional orders, including ending the tenancy as per the Ending Tenancies Policy Housing Managers will pursue other recovery options where appropriate. Refer to the Debt Management Policy for detailed guidance on entering into payment plans; making applications for orders for payment within specific state jurisdictions; and other recovery processes that may assist in rectifying non-rent debts and arrears owing to MAH. 6.3 Record keeping Housing Managers will store in the tenancy management system: Details of phone conversations about arrears Correspondence to/from tenants relating to arrears Payment plans Orders made in civil proceedings Records of other arrears recovery processes pursued where applicable. page 4
5 7 State and program based variations 7.1 Legislative framework Where a tenant has had ongoing issues rectifying their rental arrears and/or has not adhered to a payment plan they have entered into, staff may refer to and apply the below legislative timeframes and processes. Process Timeframe to rectify arrears NSW Tasmania Queensland (general tenancy) Issue a notice of breach Issue a notice of Issue a notice to remedy of tenancy breach of duty breach Tenant will have 14 Tenant will have Tenants will have seven days to pay their 14 days to pay days plus postage to pay arrears before they are their arrears their arrears before they issued with a before they are are issued with a notice termination notice. issued with a to leave. Tenants will be Staff may apply to the notice to vacate. required to vacate their New South Wales Civil They will then be property within seven and Administrative required to vacate days of receiving this Tribunal (NCAT) once their property notice or apply to the the termination notice within 14 days of Queensland Civil and expires in order to receiving this Administrative Tribunal have the tenancy notice if they do to have the matter terminated not rectify their heard arrears before the notice to vacate expires Queensland (rooming accommodation) Issue a notice to remedy breach Tenants who have lived in their property for under 28 days will be required to pay their arrears within two days of receiving this notice plus postage. Tenants who have lived in their property for over 28 days will be required to pay their arrears within four days of receiving this notice plus postage. Tenants may be issued with a notice to leave, effective immediately where they have not paid their arrears when a notice to remedy breach for arrears expires 7.2 Forms and notice Staff in Queensland only will be required to ensure that they use the correct form and Residential Tenancy Authority (RTA) process where they issue notice to a tenant. Forms will vary depending on whether they are directed to a tenant in a general tenancy or tenant in a rooming accommodation agreement. 8 Responsibility and authority 8.1 Housing Managers Informing tenants of their responsibility to pay rent and other tenant charges such as water usage Informing tenants of arrears owing Working with tenants to rectify arrears Applying for orders where required Recommending improvements to this policy and procedure. page 5
6 8.2 Team Leaders/Regional Managers Incorporating this policy and procedure into staff inductions and training Ensuring staff are aware of and have access to this policy and procedure Providing guidance to Housing Managers implementing this policy and procedure Ensuring different approaches are trialled to rectify arrears prior to terminating a tenancy Reviewing arrears data and identifying key performance areas for improvement Escalating feedback about this policy and procedure to the policy owner and/or policy writer. 8.3 National Operations Manager Supporting Team Leaders to minimise and prevent arrears Authorising changes to this policy and procedure Ensuring MAH complies with this policy and procedure. 9 Definitions Rent arrears: debt resulting from non-payment of an agreed rental amount. Staff should refer to the Debt Management Policy where they are required to manage debt resulting from other causes, such as property damage caused by a tenant. page 6
7 10 Workflow Tool Arrears Management Work Flow Tool DAY 1-5 SMS & Phone Call to tenant & Issue Rent Arrears Letter DAY SMS & Phone Call to tenant - Issue Termination Notice Warning Letter Letter 1 Letter 2 DAY Set up repayment plan - Issue repayment plan letter Letter 4 - Issue rayment plan contract Outcome of hearing received (2-3 weeks after hearing) - Issue hearing outcome letter Letter 6 DAY 1 DAY 7 DAY 14 DAY 20 DAY 30 DAY 40 DAY 50 DAY 14 - SMS & Phone Call to tenant - Issue Termination Notice - Send Termination Notice Letter Letter 3 DAY 30 - SMS & Phone call to tenant - Issue Rent Arrears letter Letter 5 - Application to state based civil authority for a hearing - -Review repayment plan page 7
Policy date November 2015 Document version Version 3 National Operations Manager Review date November 2018
Policy Document Routine Inspections Policy section: 1.0 Policy: 1.2.8 Section name: Establishing and Maintaining Tenancies Document name Routine Inspections Applicability Mission Australia Housing Authorisation
More informationPolicy: FP022 Rent Accounting and Arrears
Policy: FP022 Rent Accounting and Arrears Trust Housing Association Limited Title of policy: Rent Accounting and Arrears Policy Date of adoption or last review: October 2013 Lead officer: Head of Financial
More informationARREARS & WELFARE RIGHTS POLICY SUMMARY
ARREARS & WELFARE RIGHTS POLICY SUMMARY CONTENTS INTRODUCTION Page 3 WHAT ARE THE MAIN OBJECTIVES OF THIS POLICY? Page 4 HOW DOES THE WELFARE RIGHTS SERVICE WORK? Page 6-7 GOING THE EXTRA MILE Page 8 WHAT
More informationInstructions to managing agent
Instructions to managing agent Compton Green Instructions to managing agent 2 Contents Contact details 1 Banking instructions 1 Building & Contents Insurance 2 Landlord Protection Insurance 2 Owners Corporation
More informationThe purpose of this policy is to outline how Bridge Housing Limited (Bridge Housing) calculates rent and manages the bi-annual Rent Review process.
Rent Purpose The purpose of this policy is to outline how Bridge Housing Limited (Bridge Housing) calculates rent and manages the bi-annual Rent Review process. Scope This policy applies to all tenants
More informationLEASEHOLD MANAGEMENT POLICY
LEASEHOLD MANAGEMENT POLICY 1. Introduction 1.1 On the 21 st January 2008, all leasehold properties sold by Monmouthshire County Council under the Right to Buy legislation, were transferred to MHA. 1.2
More informationLeasehold Management Policy
Author(s): Simon McCracken and Liz Evans Leasehold Management Policy Approved by: The Board Date: 3 rd December 2015 Date Published: 1 st January 2016 Version: Live 3.0 Review Date: December 2019 Contents
More informationRecharges Policy May 2017
Recharges Policy May 2017 Registered address: Triathlon Homes LLP, Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA Responsible officer: Author: Approved by: Head of Operations (Triathlon Homes) (Responsibility
More informationStarter Tenancy Policy
Neighbourhood Services Policies & Procedures Starter Tenancy Policy 1 Purpose of Policy 1.1 Watford Community Housing is committed to building strong, friendly and sustainable communities. 1.2 1.3 A part
More informationRENT ARREARS POLICY March 2011
RENT ARREARS POLICY March 2011 Consultation Completed: March 2011 Approved by the Management Board: 22 nd March 2011 Review Date: March 2014 Section Contents 1. Introduction 2. The Scottish Housing Regulators
More informationStarter (probationary) tenancy policy
tenancy policy Version 2.6 April 2013 Registered address: Triathlon Homes LLP, Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA Responsible officer: Author: Approved by: Head of Operations (Triathlon
More informationASSIGNMENTS & OTHER TENANCY CHANGES. 2.1 We will deal with all tenancy changes in line with relevant legislation.
POLICY: ASSIGNMENTS & OTHER TENANCY CHANGES 1.0 Introduction 1.1 This policy relates to general needs stock owned and managed by Thames Valley Housing Association, as well as stock previously under the
More informationLEASEHOLD MANAGEMENT POLICY Responsible Officer Director of Customer Services
LEASEHOLD MANAGEMENT POLICY Responsible Officer Director of Customer Services Aim of the Policy Phoenix is committed to providing high quality management and maintenance services to leaseholders and meeting
More informationManagement Transfer. Purpose. Scope. Policy
Management Transfer Purpose If a tenant has a change in their circumstances that affects their housing needs, they can request to transfer to another property managed by either Housing NSW or a community
More informationTenancy Policy Introduction Legal Framework Purpose Principles Policy Statement Tenancy Statement...
1 Tenancy Policy January 2014 Table of Contents Tenancy Policy... 1 Introduction... 2 Legal Framework... 2 Purpose... 3 Principles... 3 Policy Statement... 4 Tenancy Statement... 4 Tenancy Types... 5 Assured
More informationStarter Tenancy Policy
Starter Tenancy Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team 12 September 2017 Review date: September 2018 1 Introduction 1.1 1.2 1.3 One Vision Housing (OVH) uses
More informationTenant handbook Douglas House
Tenant handbook Douglas House Contents Welcome to Douglas House Introduction Mission Australia Services Interpreter Services Before you move in Your privacy Your rights and responsibilities as a tenant
More informationCivil and Administrative Tribunal New South Wales
Civil and Administrative Tribunal New South Wales Medium Neutral Citation: Hearing dates: Date of orders: Decision date: Jurisdiction: Before: Decision: Catchwords: Lam v Somchanmavong [2016] NSWCATCD
More informationTENANT GUIDE TO TRANSITIONAL HOUSING
TENANT GUIDE TO TRANSITIONAL HOUSING INFORMATION FOR TENANTS This guide explains what a transitional housing tenancy involves. The terms and conditions of your tenancy are set out in a Residential Tenancy
More informationEviction Prevention Policy for Non-payment of Rent (Arrears)
Eviction Prevention Policy for Non-payment of Rent (Arrears) Policy Owner: Asset Management Approval: Board of Directors First Approved: September 2002 Effective Date: July 2014 Policy Summary This is
More informationASSIGNMENTS & OTHER TENANCY CHANGES
POLICY: ASSIGNMENTS & OTHER TENANCY CHANGES 1.0 Introduction 1.1 This policy is designed to give guidance on tenancy changes that may occur in TVH s General Needs housing. 1.2 There are many reasons why
More informationOverview Home Ownership Policy
Overview Home Ownership Policy Version 1 Approved by: Executive Team Approved date: 16 April 2018 Effective from: 1 May 2018 1.0 Introduction 1.1 The objective of this Policy is to set the general parameters
More informationRent and other charges
Tenancy Facts Information for tenants and residents in Queensland Rent and other charges When you rent a place to live, you are required to pay the rent on time in accordance with the agreement. You may
More informationTenancy Application Form
Tenancy Application Form Please phone our office to book a 10-15 minute appointment to supply us with your completed application and copies of your identification totaling 100 points. Thank you for choosing.
More informationSTARTER TENANCY POLICY
1. BACKGROUND Manningham Housing Association (MHA) is a registered social housing provider. The Association provides general needs housing for rent and shared ownership. This policy describes how MHA will
More informationPROGRAM PRINCIPLES. Page 1 of 20
PROGRAM PRINCIPLES Page 1 of 20 DEVELOPMENT OF THE PROGRAM PRINCIPLES The Program Development Project The Program Principles have been developed as part of the Planning Our Future Program Development Project
More informationRepairs Recharge Policy (Former and Existing Tenants) Date Effective: Date of Review: Irvine Housing Association Repairs Recharge Policy
Repairs Recharge Policy (Former and Existing Tenants) Date Effective: Date of Review: Policy: Repairs Recharge Policy Date Approved: Approved By: Operations Committee Applicable to: All tenants, current
More informationTRANSFER POLICY myevolve ( ) evolvehousing.com.au. 1. Purpose. 4.1 Eligibility for transfer. 2. Scope. 3.
TRANSFER POLICY 1. Purpose This policy explains the criteria Evolve Housing will apply when a social housing resident applies for a transfer to another property due to a change in their circumstances or
More informationParadigm Housing Group Tenure Policy
Paradigm Housing Group Tenure Policy April 2017 Policy Title Tenure Policy Policy statement Objective Background As a Private Registered Provider of homes, Paradigm is committed to letting our properties
More informationTenancy Management: Establishing and Maintaining a Tenancy
Tenancy Management: Establishing and Maintaining a Tenancy Policy No. T-4 Version No. 3 Date: July 2017 Board meeting date of acceptance July 2018 Effective date August 2018 Review date July 2020 Related
More informationDiscussion paper RSLs and homelessness in Scotland
Discussion paper RSLs and homelessness in Scotland From the Shelter policy library April 2009 www.shelter.org.uk 2009 Shelter. All rights reserved. This document is only for your personal, non-commercial
More informationRules for the independent resolution of tenancy deposit disputes. 1st Edition, 1st April 2016
Rules for the independent resolution of tenancy deposit disputes 1st Edition, 1st April 2016 Contents Introduction Page 4 Dispute resolution by TDS Custodial Page 4 How adjudication works Page 4 Key adjudication
More informationCIC Approved Inspectors Register (CICAIR) Code of Conduct for Approved Inspectors
CIC Approved Inspectors Register (CICAIR) Code of Conduct for Approved Inspectors CICAIR Limited, 26 Store Street, London, WC1E 7BT T: 020 7399 7403 E: cicair@cic.org.uk Effective: 1 January 2017 (Previous
More informationGranting Sole and Joint Tenancies Policy ENFORCEMENT POLICY
Policy Document Granting Sole and Joint Tenancies Policy ENFORCEMENT POLICY Author: Lisa Griffin Authorised by: Sharon Morgan Owned by: Sharon Morgan Issue No: 1 Effective from: 01/06/15 Consultation Required?
More informationRECHARGES POLICY & PROCEDURES
RECHARGES POLICY & PROCEDURES 1.0 Introduction Recharges arise when the Association undertakes a repair but charges the cost to the tenant rather than covering it from the reactive maintenance budget.
More informationRotorua Air Quality Control Bylaw
Rotorua Air Quality Control Bylaw Administration and Enforcement Strategy Strategic Policy Publication 2011/04 ISSN 1176 4112 (print) ISSN 1178 3907 (online) September 2011 Bay of Plenty Regional Council
More informationLeasehold Management Policy
UNCONTROLLED WHEN PRINTED Policy Contents 1 Aims and Objectives 2 Definitions 3 Legal and regulatory framework 4 Key aspects of service delivery 5 Monitoring 6 Staff Training 7 Review 8 Equality Impact
More informationRE-CHARGEABLE REPAIRS STRATEGY
. RE-CHARGEABLE REPAIRS STRATEGY THIS STRATEGY PROVIDES CLARITY OF WHEN NEW CHARTER HOUSING TRUST WILL RE-CHARGE A TENANT TO RECOVER THE COST OF REPAIRING FIXTURES OR FITTINGS TO A PROPERTY IN ITS OWNERSHIP
More informationPOLICY: LETTINGS. 1.0 Introduction. 2.0 Background Legislation. 3.0 Definitions. 4.0 Objectives
POLICY: LETTINGS 1.0 Introduction 1.1 Thames Valley Housing (TVH) supports Local Authorities (LAs) with their strategic housing functions and their duties to meet identified local housing needs. 1.2 We
More informationTenancy Transfer, Succession and Mutual Exchanges Policy
Tenancy Transfer, Succession and Mutual Exchanges Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team May 2018 Review date: May 2019 1 Introduction 1.1 1.2 One Vision Housing
More informationPlease ensure that you have included the following information when returning your housing application for all household members aged 18+:
Please ensure that you have included the following information when returning your housing application for all household members aged 18+: Address Dwelling ID Property Code Completed and Signed Application
More informationResidential Tenancies Act 2010 and Amendment (Review) Bill 2018
Residential Tenancies Act 2010 and Amendment (Review) Bill 2018 Redfern Legal Centre Position Paper 25 September 2018 Prepared by Nicole Kennedy, Coordinator of the Inner Sydney Tenants' Advice and Advocacy
More informationDocument control. Supercedes (Version & Date) Version 2 February 2017
Tenancy Policy Document control Document Reference / Version Number Version 3 November 2017 Title of Document Authors Name(s) Angela Havens Authors Job Title(s) Head of Income & Customer Support Directorate(s)
More informationIntensive Tenancy Management Policy. Policy to take effect from: August To be reviewed: August Version No. 5.0
Intensive Tenancy Management Policy Date submitted to Operations Committee: 21 st August 2009 Policy to take effect from: August 2009 To be reviewed: August 2012 Version No. 5.0 Introduction In many respects
More informationTRANSFER POLICY myevolve ( ) evolvehousing.com.au. 1. Purpose. 2. Scope. 3. Policy Statement
TRANSFER POLICY 1. Purpose This Policy explains the criteria Evolve Housing will apply when a social housing Tenant applies for a transfer to another Property due to a change in their circumstances or
More informationPrivate Sector Housing Enforcement Policy
APPENDIX B Private Sector Housing Enforcement Policy for the Regulation of Housing Standards Updated 1 August 2017 CONTENTS Page 1. Introduction 3 2. Purpose of the Enforcement Policy 3 3. Principles of
More informationMaking the great Australian dream a reality
When we launched Dream Realty and Rentals in 2005, we selected our name to reflect our Vision; to make every aspect of Real Estate a pleasure for our customers. Making the great Australian dream a reality
More informationHORIZON HOUSING ASSOCIATION ABANDONMENT AND REPOSSESSION OF PROPERTY POLICY DRAFT APPROVED: 18 JUNE 2015 EFFECTIVE DATE: 18 JUNE 2015
HORIZON HOUSING ASSOCIATION ABANDONMENT AND REPOSSESSION OF PROPERTY POLICY DRAFT APPROVED: 18 JUNE 2015 EFFECTIVE DATE: 18 JUNE 2015 REVIEW DATE: JUNE 2018 POLICY: ABANDONMENT AND REPOSSESSION OF PROPERTY
More informationHS/ Housing Solutions Localism Act 2012 Housing Act 2004 Data Protection Act 1998 Data Protection Policy Inclusion Strategy
Reference: Scope: Legislation: Related Policies: HS/ Housing Solutions Localism Act 2012 Housing Act 2004 Data Protection Act 1998 Data Protection Policy Inclusion Strategy Approved: 16/02/16 Date of next
More informationTenancy Policy. 1 Introduction. 12 September Executive Management Team Approval Date: Review date: September 2018
Tenancy Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team 12 September 2017 Review date: September 2018 1 Introduction 1.1 1.2 This Policy sets out how One Vision Housing
More informationRechargeable Repairs Policy. Page 1 of 9
Rechargeable Repairs Policy Page 1 of 9 Contents 1. Purpose and Context 2. Policy Statement 3. Policy 4. Review DOCUMENT MANAGEMENT Approved by: Date of approval: To be read in conjunction with: 1. Corporate
More informationRight to Buy Policy SER-POL-18 Version 5.0 Date approved: February 2017 Approved by: Chief Executive
Date approved: February 2017 Approved by: Chief Executive 1. Introduction 1.1 The objective of this policy is to allow Southway Housing Trust (Manchester) Limited (Southway) to maximise the availability
More informationGuide To Recovering Possession Of Residential Property
Guide To Recovering Possession Of Residential Property This Guide provides an overview of how a landlord can obtain possession of a rented residential property. It describes the type of notice to serve
More informationAnti-social Behaviour Good practice for private-sector landlords
Anti-social Behaviour Good practice for private-sector landlords Good Practice tips for Private Sector Landlords to help you reduce and resolve Anti-social Behaviour (ASB). As a landlord you have made
More informationTenant handbook Woree
Tenant handbook Woree Contents Tenant details YOUR HOUSING MANAGER IS 1. Welcome to Mission Australia Housing 03 1.1 Introduction 2. Before you move in 04 2.1 Your privacy 04 4. Once you leave Woree Supported
More informationH 19. Sustainability Policy. April 2017 April 2020
H 19 Sustainability Policy Date of Approval Review due April April 2017 April 2020 Contents 1. Introduction Purpose of the Policy 2. Key Policy Issues 3. Tenancy Sustainability Policy 4. Aims and Objectives
More informationSOCIAL HOUSING REVIEW OF TENANCY POLICY
SOCIAL HOUSING REVIEW OF TENANCY POLICY Document Control Version 1.0 Date modified: 20.03.2018 Responsible Officer (s) Housing & GHA Tenancy Managers Committee approval date 20 March 2018 GHA Board approval
More informationPrivate Sector Housing Fees & Charges Policy
APPENDIX C Private Sector Housing Fees & Charges Policy for the Regulation of Housing Standards Updated 1 August 2017 CONTENTS Page 1. Introduction 3 2. Purpose of the Fees & Charges Policy 3 3. Principles
More informationProtection for Residents of Long Term Supported Group Accommodation in NSW
Protection for Residents of Long Term Supported Group Accommodation in NSW Submission prepared by the NSW Federation of Housing Associations March 2018 Protection for Residents of Long Term Supported Group
More informationSubmission to the Review of Disability Legislation in Victoria
ACN 081 34227 ABN 36 081 348 227 Fitzroy Office 55 Johnston Street Fitzroy 3065 Ph: (03) 9419 5577 Fax: (03) 9416 0513 Submission to the Review of Disability Legislation in Victoria For further information
More informationTenancy Policy March 2016
Tenancy Policy March 2016 0. DOCUMENT CONTROL 0.1 SUMMARY This policy provides a summary of the types of tenancy which Golden Gates Housing Trust may use, how changes to a tenancy may occur during the
More informationDeed of Guarantee (Limited)
Deed of Guarantee (Limited) IMPORTANT WARNING TO INTENDED GUARANTOR/S: By signing this document you agree to underwrite the rental and other responsibilities of the Tenant under his/her tenancy agreement.
More informationRent Arrears - Possession Action
D3 Rent Arrears - Possession Action 1 Conditions 1.1 Before an application for a Court hearing can be made, the following conditions should be met; Every attempt to contact the tenants must have been tried,
More informationEstate Management Policy
Estate Management Policy SMT Approval Date: 31 October 2016 BoM/Committee: Operational Services Approval Date: 13 May 2017 Implementation Date: Review Date: May 2020 Version: V2 Policy Version Version
More informationPLANNED AND RESPONSIVE MAINTENANCE POLICY
PLANNED AND RESPONSIVE MAINTENANCE POLICY 1. Purpose 3. Policy Statement This Policy explains how Evolve Housing (Evolve) will provide repairs and maintenance services to its Tenants. Evolve believes that
More informationQualification Snapshot CIH Level 3 Certificate in Housing Services (QCF)
Qualification Snapshot CIH Certificate in Housing Services (QCF) The Chartered Institute of Housing (CIH) is an awarding organisation for national qualifications at levels 2, 3 and 4. CIH is the leading
More informationPolicy Statement. Purpose. Scope. Legislative Authority. Definitions. Policy Title: Collection of Outstanding Property Taxes Policy Number:
Policy Number: 04-02-03 Section: Finance and Accounting Subsection: Effective Date: September 15, 2010 Last Review Date: Approved by: Council Owner Division/Contact: Manager, Revenue and Taxation Revenue
More informationPolicy for Managing Shared Ownership
Policy for Managing Shared Ownership October 2017 October 2020 www.horizonhousing.org This policy applies to Link Group Link Housing Link Living Link Property Horizon Larkfield West Highland Lintel Trust
More informationSSHA Tenancy Policy. Page: 1 of 7
POLICY 1. Overall Policy Statement 1.1 South Staffordshire Housing Association (SSHA) will work with all customers to develop and maintain sustainable communities and sees a range of tenancy products and
More informationPolicy Updated: Leasehold Management Policy
Leasehold Management Policy LEASEHOLD MANAGEMENT POLICY STATEMENT Our vision is: - Provide Homes - Improve Wellbeing - Strengthen Communities Our Core purpose: Providing homes to be proud of and helping
More informationInvestment Property Letting Owner Information
Helping you achieve your property aspirations Investment Property Letting Owner Information C o n t e n t s Investment Property Letting Owner Information Introduction to Aspire Property Management Company
More informationBlueberry River First Nations
Blueberry River First Nations ON-RESERVE HOUSING POLICY Blueberry River First Nations PO Box 3009 Buick Creek, BC V0C 2R0 T: 250-630-2584 F: 250-630-2588 BLUEBERRY ON- RESERVE HOUSING POLICY 2015 1 5 ROLES
More informationSSAS Information Booklet Property Investment
SSAS Information Booklet Property Investment About property investments Property investment within a SSAS is complex. This booklet aims to help you to understand the processes involved. However, it is
More informationTenure and Tenancy management. Issue 07 Board approved: February Responsibility: Operations/C&SH Review Date: February 2019
Operational Manual Tenure and Tenancy management Corporate Policy Issue 07 Board approved: February 2017 Responsibility: Operations/C&SH Review Date: February 2019 1.0 Introduction 1.1 Hightown provides
More informationWelsh Government Housing Policy Regulation
www.cymru.gov.uk Welsh Government Housing Policy Regulation Regulatory Assessment Report August 2015 Welsh Government Regulatory Assessment The Welsh Ministers have powers under the Housing Act 1996 to
More informationResidential Tenancy Application Form
Harcourts East Tamar 97 Macquarie Street George Town, TASMANIA, 7253 Ph: (03) 6382 2366 Fax :(03) 6382 3860 ABN: 86 1144 505 332 Web: www.easttamar.harcourts.com.au Email: rentals.easttamar@harcourts.com.au
More informationPreserved Right-To-Buy & Right-To-Acquire Policy
Preserved Right-To-Buy & Right-To-Acquire Policy Originator: Executive Management Team Approval Date: Review date: Policy and Strategy Team XXXXX XXXX2021 1 Introduction 1.1 1.2 1.3 1.4 One Vision Housing
More informationLandlord s Application for Assistance to The First-tier Tribunal for Scotland (Housing and Property Chamber)
Landlord s Application for Assistance to The First-tier Tribunal for Scotland (Housing and Property Chamber) This guidance has been prepared by the Housing and Property Chamber for the assistance of landlords
More informationCosting the Establishment of an Office of Rental Bonds in Tasmania. Prepared by Prue Cameron and Kelly Madden Social Action and Research Centre
Costing the Establishment of an Office of Rental Bonds in Tasmania Prepared by Prue Cameron and Kelly Madden Social Action and Research Centre Anglicare Tasmania December 2002 1 COSTING THE ESTABLISHMENT
More informationProperty Notes. Self Invested Personal Pension
Self Invested Personal Pension Property Notes The Financial Conduct Authority is the independent financial services regulator. It requires us, AJ Bell Management Limited, to give you this important information
More information3.1 A Notice to Quit (NTQ) is a legal instrument to end a tenancy that can be provided by a tenant or a landlord to terminate the tenancy.
Tenancy Policy 1. Scope 1.1 This policy outlines our approach to issuing, reviewing and terminating tenancies and licences for all rented properties across the Peabody Group. This does not include agency
More informationUnion procedure on the preparation, conduct and reporting of EU pharmacovigilance inspections
21 March 2014 EMA/INS/PhV/192230/2014 Union procedure on the preparation, conduct and reporting of EU pharmacovigilance Adopted by Pharmacovigilance Inspectors Working Group 21 March 2014 Date for coming
More informationPOLICY: FIXED-TERM TENANCIES. 1.0 Introduction. 2.0 Aims and Objectives. 3.0 Policy Statement. 4.0 Background Legislation & Legal Framework
POLICY: FIXED-TERM TENANCIES 1.0 Introduction 1.1 The Localism Act 2011 introduced new flexibilities for registered providers (RPs) to offer social housing tenancies for a fixed-term. The new flexibilities
More informationEnd of fixed term tenancy policy
End of fixed term tenancy policy This policy replaces the related clauses of the Tenancy Policies of Circle 33 and Affinity Sutton Homes (AS) and the AS Fixed Term Tenancy Management Procedure. 1. Purpose
More informationTENANCY APPLICATION PROPERTY ADDRESS FOR RENT. ADDRESS PO Box 2667 New Farm Q 4005 PHONE FAX
TENANCY APPLICATION AGENCY NAME Stella Property Group ADDRESS PO Box 2667 New Farm Q 4005 PHONE 1300 099 913 FAX 07 3009 0696 EMAIL info@stellaproperty.com.au PROPERTY ADDRESS FOR RENT Our Agency welcomes
More informationVoid Management Policy
Void Management Policy SMT Approval Date: 22 November 2018 Board of Management: 3 December 2018 Approval Date: 3 December 2018 Implementation Date: I January 2018 Review Date: 3 December 2021 Version V1
More informationPremier Strata Management Address: 6/175 Briens Road, Northmead NSW Postal Address: PO Box 3030, Parramatta NSW 2124
Privacy Policy At Premier Strata Management we are committed to offering the best service that we can, and this means ensuring that all of your personal information is used and supplied only when and where
More informationContinuing Professional Development (CPD)
Continuing Professional Development (CPD) GOVERNANCE Reference Document Category: Board/Legislative/Operational Document Type: Rule/Policy/Procedure/Reference Responsible: Board/Executive Officer Publication
More informationRoyal Borough of Kensington and Chelsea. Tenancy Policy
Royal Borough of Kensington and Chelsea Tenancy Policy 1. Purpose 1.1 The purpose of this policy is to detail how the Royal Borough of Kensington and Chelsea (the Council) will issue tenancies to the social
More informationProperty Management Information Pack. BLUE MOON property. Expect the Unexpected (07)
Property Management Information Pack BLUE MOON property Expect the Unexpected (07) 5309 6437 Welcome to BLUE MOON property Our mission is simple... To go above and beyond great service Property Management
More informationWelsh Government Housing Policy Regulation
www.cymru.gov.uk Welsh Government Housing Policy Regulation Regulatory Assessment Report Wales & West Housing Association Ltd L032 December 2015 Welsh Government Regulatory Assessment The Welsh Ministers
More informationLeasehold Management
Leasehold Management Reference Purpose Owner Related documents Approved by HM23 This policy sets out Colne s approach to leasehold management. Operations Director Income Management policy Service Charge
More informationRental Increase Procedure
Rental Increase Procedure Purpose of the Procedure To ensure that secure tenancies are maintained and Lessor Clients rent returns are maximised. Notes This procedure is based on access to the following:
More informationSAXON WEALD. 2.1 Termination ending a tenancy in accordance with legal requirements.
SAXON WEALD PROPERTY OCCUPATION POLICY First Approved: June 2005 Author: Les Marjoram Last Revision: March 2018 Next Review: March 2021 1.0 Introduction and aim 1.1 The aim of this policy is to help Saxon
More informationInformation for Landlords
New Jersey Judiciary Information for Landlords Superior Court of New Jersey Law Division Special Civil Part Landlord/Tenant Section Most disputes between landlords and tenants are resolved by the landlord/tenant
More informationMutual Exchange Policy
Page 1 of 7 1.0 Introduction Mutual Exchange Policy 1.1 Coastline is committed to offering mobility opportunities to its customers who wish to move. Mutual exchanges provide them with an opportunity to
More informationRegistered Care Homes Housing Management
Registered Care Homes Housing Management Policy Health & Safety Policy Finance Policy References Other CLC policies relating to this policy Legislation relating to this policy The Care Homes (Wales) Regulations
More informationMutual Exchange Policy
Mutual Exchange Policy Version 1.7 Date of Last Update: 14/12/15 1 Version Control Note: minor updates increase version number by 0.1, major updates increase version number by 1.0. Version Date of Sections
More informationLEASEHOLD MAJOR WORKS POLICY Responsible Officer Director of Customer Services
LEASEHOLD MAJOR WORKS POLICY Responsible Officer Director of Customer Services Aim of the Policy Phoenix is committed to providing high quality management and maintenance services to leaseholders and meeting
More informationPro Bono Law Alberta Landlord & Tenant Cheat Sheets
Pro Bono Law Alberta Landlord & Tenant Cheat Sheets Topic 1. Potentially Relevant Legislation 2. Residential Tenancies Act 3. Condominiums 4. Mobile Homes 5. Can Not Contract Out of Residential Tenancies
More information