Owner Success Packet

Transcription

1 Owner Success Packet Property Management You Can Trust Real Property Management Alamo offers San Antonio Metro rental property owners industry-leading management services priced to fit any budget.

2 Table of Contents Service Options Learn more about our comprehensive management services that will turn your property into worry free rental income. Affordable Pricing Structure View our affordable pricing structure that is among the most competitive in the San Antonio market. Frequently Asked Questions Have more questions? Review our FAQ s to understand more about how we manage your San Antonio rental. Sign Up Process Get started today with professional management services from RPM Alamo by following these simple steps. Let us interview for the Job. 2

3 Advantages to you: Two easy plans to choose from Customize with additional services. No one-size fits all solution Service Options 1. Standard Management Services Our aggressive property marketing and leasing procedures are second to none in the San Antonio Market. We will maximize your properties visibility to potential renters through comprehensive online marketing and follow up with prospects using lead tracking technology and automated marketing. Once we locate an interested applicant, we will thoroughly screen their background and financial qualifications, and aggressively negotiate the terms of your lease. Lastly, we will process your tenant s rental payments and disperse all funds to you on the 10 th of each month. 2. Premium Management Services We don t stop working once the ink has dried on your lease. Our management style is about proactively addressing problems with time-tested solutions. To us, this means strict collection methods, preventative and cost effective maintenance and an eye toward resident retention. We find that this approach results in a hassle free and better performing rental property for our owners. 3. Additional Services The level of service we provide is about more than just advertising your property and collecting rent. We also offer detailed property inspections, eviction protection coverage, lawn and yard care services, pest control, snow removal and a host of other services designed to protect your real estate investment. 3

4 What Services Will I Receive? Standard Management Services Premium Management Services Assess rent-ready needs for the property and install a For Rent sign in the yard Professionally photograph the vacant property and develop persuasive ad copy Advertise vacant property on over 50 high traffic rental websites Advertise vacancy on rpmalamo.com and local classified websites Facilitate showings for the vacant unit and follow up with all prospective tenants Accept applications for every resident over the age of 18 Generate credit and background report for every applicant Screen all applications against a nationwide eviction database Verify income and employment for applicant(s) and check rental history references Negotiate lease terms on your behalf and prepare/execute the lease agreement Coordinate rent ready maintenance and collect security deposit Conduct a thorough move-in inspection to document property condition Collect and disperse monthly rental payments via bank check Process payments and disburse funds before the 10 th of the month Notification of late or non-payment of rent Provide property accounting via monthly owner statement Forward all maintenance requests received from tenant(s) Generate and mail 1099 each year Collect and disperse monthly rental payments via convenient ACH transfer Process rent collection on your behalf Coordinate fall and spring property winterization/de-winterization Provide 24-hr emergency maintenance line for residents Resolve maintenance requests on your behalf Schedule, coordinate, and oversee all property repairs Report and resolve all problems, lease violations and/or tenant damage Initiate eviction and collection procedures if necessary Refer eviction to attorney and oversee the legal process Conduct a move-out inspection when tenant vacates Assess rent ready needs when tenant vacates Coordinate all tenant required rent-ready cleaning and maintenance Process tenant deposit disposition Generate annual property income and expense report 4

5 For Owners: Technology we offer: Pricing Structure Leasing and Management Services Fees Monthly Management Fee Standard Service Monthly Management Fee Premium Service 8% Call for details Set-up Fee $0 Leasing-Renewal Fee $150 Additional Costs Eviction Protection Plan Plus $30 Inspection Fee $79 Home Warranty Coordination Fee Call for details Lease Fee 50% Online access to statements Electronic ACH payments Electronic document signing Call tracking for tenant follow up Same day screening/approval Automated and personal showings For Your Tenants: Online maintenance requests Online application process 24-hour emergency maintenance Electronic lease signing Online rental payments Auto-pay for monthly rent 5

6 The RPM Alamo Advantage Like other industries in San Antonio, you ll find that most companies will claim to be the best property manager for one reason or another, but the fact is very few will actually provide outstanding service. Not only are we the most responsive and very competitively priced, but no other company will take as much pride in your property and will manage it as if we owned it ourselves. So what makes RPM Alamo unique? We properly screen tenants Our average tenant FICO score is over 700 and our eviction rate was less than 0.5%. We collect rent payments on-time 97%+ of our tenants pay on or before the 1 st of each month. Our property maintenance is affordable We will never charge for repairs that you don t need. We provide consistent communication We will always respond back within 24 business hours. As you shop around, you ll find that there are as many fee structures as there are property management companies in San Antonio. As we developed ours, we wanted to be able to provide industry leading customer service and technology while keeping things simple and affordable. We approached things differently and designed our pricing structure with owners in mind and left it flexible. Our unique solution allows you to: Pay low monthly management fees to help with your cash flow Enjoy the peace of mind knowing that your property is being well taken care of With RPM Alamo, you ll receive world-class service with a simple and easy to understand pricing structure. Call today to discuss your options! Contact us for a free management quote and rental analysis at info@rpmalamo.com or call

7 Additional Services We also offer a variety of additional services: 1. Interior Property Inspections A regular inspection of your properties interior is the best defense against tenant damage and deferred maintenance. You ll receive a detailed report with photos following each inspection so you can keep a close eye on your investment. 2. Eviction Protection Plan Evictions cost owners thousands of dollars in court costs and lost rental income. Protect your income stream with coverage where we pay for an unlawful detainer action if one is needed for a tenant we place. 3. Enhanced Marketing Package The largest expense with rental properties isn t maintenance or management fees, it s vacancy. Our marketing enhancements will help your property rent fast! 4. Weed Control and Tree Trimming Mother nature will take over if you don t. Our weed and tree trimming services will protect your property from overgrowth. 5. Pest Control Services Our well-trained and fully licensed vendors can handle any pest problem and protect your home against all types of insect and vermin infestations. 6. Lawn Care We care for your property s exterior as much as it s interior. Our landscaping professionals will keep your yard looking great year round. Customize your management plan by adding these great services Customer Testimonials The whole team at RPM Alamo has been amazing! Initially I thought owning a rental property in one state and living in another would be a huge headache, but RPM has taken care of everything. I can t recommend them enough! Rick M. Owner They have been excellent to work with. Great communication and very friendly! Melissa S. - Owner 7

8 Frequently Asked Questions 1. Why do you offer standard & premium management services? We understand that everyone s situation is different. Some clients only need assistance with leasing the property and processing rent payments each month, while others prefer to have all aspects of the management process taken care of. That s why we give our clients options and let them decide which management plan is right for them. 2. How quickly will you find a tenant? Our marketing program and leasing services are second to none. That being said, leasing is a fluid process with many variables including asking price, local inventory levels, and seasonal factors. In most cases however, we can find a qualified applicant within 30-days. 3. How much will my property rent for? Much like the real estate market determines sales prices, the local rental market determines rental rates. There are three factors that contribute to how much your property will receive in rent. 1. Availability and rental rates of comparable properties 2. The features and benefits of your property 3. The marketing exposure for your vacancy After we receive the details on your property, we will do a market analysis and set a starting price. We then evaluate all of our vacancies weekly and make adjustments in the price or our marketing efforts to get it rented as quickly as possible. 4. Describe the tenant screening process All prospective tenants are run through an extensive 8-step screening process. First, nationwide background and eviction database screening is completed to look into criminal background activity and sex offenders. Next, we qualify them financially by reviewing a credit report, conducting a verification of employment, and reviewing pay stubs or tax returns. Finally, we verify their rental history by contacting their two previous landlords for references. 8

9 Frequently Asked Questions 5. When do you pay owners? We will disperse funds by convenient ACH transfer on the 10th of every month as well as post your monthly owner statement. 6. Do I get to approve maintenance and repairs? Yes. All of our owners are notified of all maintenance issues as they arise. However, we will address and resolve all repair requests for our owners that take advantage of our premium management services. We do typically set a maintenance reserve of $200, meaning that if a maintenance issue comes up and is below the reserve amount, we just fix it and let you know. This keeps your property running smoothly and your tenants happy. For larger issues, we typically get multiple bids and will always contact you for approval. 7. What happens if my tenant stops paying or causes trouble? Our rigorous screening process usually prevents these types of issues; however, if a problem should arise, our premium service clients can rest assured that we always respond aggressively. Rent is due on the 1st and is accepted late up to the 5th. On the 6th the eviction process is started with a 3-day notice to pay or quit. Nuisance issues are handled in a similar way with one warning given before notice is posted. We also keep a lawyer on retainer to address eviction and collection issues as well as to dispense legal advice when necessary. 8. Who will be in charge of my property? Every client is assigned a designated property manager for his/her rental property. This means you ll have the cell phone number of a point person to call with any questions about your property or it s care. 9

10 Sign Up Process GETTING STARTED WITH REAL PROPERTY MANAGEMENT ALAMO SERVICES COULDN T BE EASIER 1. Call in and talk to one of our Owner success Managers 2. Let us know when you are ready to go 3. We will perform a rent ready assessment and take it from there! Amanda Desormeaux Owner Success Manager Info@rpmalamo.com