Dear Owners ARC AT TAMPINES - MANAGEMENT AND MAINTENANCE

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1 Dear Owners ARC AT TAMPINES - MANAGEMENT AND MAINTENANCE Welcome to ARC AT TAMPINES You are now the proud owner of this prestigious development. We will endeavour to make your stay at ARC AT TAMPINES a pleasant and fulfilling one. In compliance with the Building Maintenance and Strata Management Act 2004, the Developer is entrusted with the duties to manage the common property of the estate until the formation of the 1 st Management Council. Meanwhile, Knight Frank Estate Management Pte Ltd, the appointed Managing Agent of ARC at Tampines, will be entrusted with the daily maintenance and management of the common property within the development. If you require any assistance in any matters pertaining to the maintenance of the estate, please feel free to contact the Management Office. They will be most glad to be of your assistance. To enable owners to settle in comfortably and within the shortest time, especially during this initial move-in period, owners are kindly requested to take note of the House Rules and Regulations which are attached hereto. These rules are introduced to protect the general interest of all residents by regulating the use of the common facilities and preventing any inconvenience. It will also help to maintain a high standard of aesthetical upkeep and harmony within the estate. We also wish to highlight that the height limit of the multi-storey car park is 2.1 meters. Hence, you are advised to inform your respective service provider(s), e.g. house mover, renovation contractor etc on the height limit of the car park. We welcome your feedback and contributions towards making our role more effective and we look forward to your fullest co-operation and support in creating a harmonious living environment in ARC at Tampines. Yours sincerely Hoi Hup Sunway Tampines Pte Ltd

2 RESIDENT S HANDBOOK Section Contents Page 1 Rules & Regulations Preliminary 3 2 Rules & Regulations Renovation Works 5 3 Rules & Regulations Use of Housing Units & Common Areas 12 4 Rules & Regulations Keeping Pets 16 5 Rules & Regulations Use of Recreational Facilities A. Clubhouse/ Function Room B. BBQ Pits C. Children s Fun Pool / Lap Pool / Wading Pool D. Children s Play Equipment/ Children s Playhouses E. Fitness Area F. Tennis Court G. Gymnasium H. Male/ Female Changing Room with Steam Rooms I. Reading Corner J. Refreshing Area K. Secret Garden L. Taichi Lawn M. Jogging Track 6 Rules & Regulations Car Parking 31 7 Rules & Regulations Moving-In & Moving-Out 34 8 Rules & Regulations Proximity Card 36 9 Recommended Maintenance Care Green Tips for Residents By-Laws Extracted From The Building Maintenance (Strata Management) Regulations 2005, Second Schedule 12 Application Forms (available at the Management Office) FORM1/FORM1A Application for Renovation Works FORM2 Application for Moving-in and Moving-out FORM3 Application for the use of BBQ Pit FORM4 Application for the use of (Club House) Function Room FORM5 Application for Car Decal FORM6 Application for Proximity Card FORM7 Application for Request for Refund of Deposit Appendix 1 FAQ (Frequently Asked Questions) 58 Appendix 2 List of Internal Fitting-out Works that can be carried out after 61 Temporary Occupation Permit (T.O.P.) Appendix 3 List of Alteration & Addition Works Not Allowed 62 Appendix 4 Approved Standard Grille & Blind / Screen Designs Appendix 5 Useful Contact Information Disclaimer

3 SECTION 1 Rules & Regulations Preliminary 1. Definitions In respect of the Rules and Regulations set out hereinafter, the words: a. Subsidiary Proprietor or Owner shall mean the person or persons holding legal titles to a Housing Unit in ARC at Tampines or where separate titles are not issued yet, it includes purchasers whose names appear in the Sales and Purchase Agreement. b. Resident shall mean the person residing in ARC at Tampines. c. Guest shall mean a person other than a Resident who is on the premises at the invitation of a Resident. d. Common Areas shall mean all common areas in the Development. e. Common Property shall bear the meaning ascribed to it under the Building Maintenance and Strata Management Act (BMSMA) and include all facilities, plant equipment and fitting, installed in the Development. f. Development shall mean ARC at Tampines. g. Estate or Executive Condominium shall mean the Housing Units, the Common Areas and Common Property in ARC at Tampines. h. Management shall mean Hoi Hup Sunway Tampines Pte Ltd Maintenance Fund A/c of ARC at Tampines or the Management Corporation, their appointed managing agent and authorized officers. i. Housing Unit or Unit shall mean a horizontal stratum of any building or part thereof, whether such stratum is on one or more level or is partially or wholly below the surface of the ground, which is used or intended to be used as a complete and separate unit for the purpose of habitation and may be comprised in a Lot, or in part of any sub-divided building in accordance with the strata sub-division plan and subject to the interpretation of the Building Maintenance and Strata Management Act (BMSMA). j. Relevant Authorities shall include but not limited to Building & Construction Authority, Energy Market Authority, National Environment Agency, Urban Redevelopment Authority, Singapore Civil Defence Force, Public Utilities Board and Agri-Food & Veterinary Authority of Singapore, etc. 3

4 SECTION 1 k. Contractor shall mean the contractor carrying out renovation works and moving in/out activities in the Estate. 2. The Management reserves the rights to amend, add or delete any Rules and Regulations contained herein. All Subsidiary Proprietors and Residents shall be notified at least one week in advance before such changes take effect. 3. All cheques issued to the Management for deposits and other payments prior to the constitution of the Management Corporation should be crossed and made payable to Hoi Hup Sunway Tampines Pte Ltd- Maintenance Fund A/c of ARC at Tampines. 4. The security guards have been instructed to check all persons entering into the Estate. Person(s)/agent(s) acting on behalf of the Subsidiary Proprietor must produce Authorisation Letter from the Subsidiary Proprietor. The Authorisation Letter must be submitted to the Management in advance for verification and record. 5. All Subsidiary Proprietors and Residents are required to abide by the Rules and Regulations contained in this Handbook so as to uphold the good spirit of communal living in this Executive condominium. 4

5 SECTION 2 Rules & Regulations Renovation Works Administration 1. A Subsidiary Proprietor must seek approval from the Management before carrying out renovation works. In this context, renovation works shall include the works listed in Appendix 2 & 3. Application shall be made on FORM 1 and FORM 1A as prescribed. Application forms are available at the Management Office. A renovation plan must be attached with the completed application form for submission. All renovation works can only commence upon receipt of a written approval from the Management Office. Notwithstanding the approval granted by the Management, the Subsidiary Proprietor must ensure that all works carried out in this Section must be performed by qualified and competent workmen and submissions done by qualified person(s), in compliance with the relevant building codes and regulations. The Subsidiary Proprietor shall be fully responsible to ensure that the works comply with the authorities requirement. 2. Alteration and/or Addition works to your unit is not allowed before the issuance of the Certificate of Statutory Completion (CSC) for ARC at Tampines. Please refer to Appendix 3 for the list of Alteration and/or Addition Works not allowed before and after the issuance of the CSC. 3. Subsidiary Proprietors who wish to carry out Alteration and/or Addition works to their Housing Unit(s) before CSC must obtain the approval from the Building & Construction Authority (BCA) and/or other relevant authorities. 4. Design and colour of grilles on main door, balcony, windows, sliding doors and yard etc. shall conform to the approved design and colour scheme implemented from time to time. Please obtain the necessary approvals from the Executive Condominium s Management Office before you begin any renovation or grilles installation. All grilles should be installed behind the windows, sliding doors and the boundary line of the unit, except for main doors. 5. The Subsidiary Proprietor must submit the following to the Management for endorsement at least one week before the commencement of the works: a. FORM 1 stating the nature and extent of renovation works to be carried out and the particulars of the contractors, and b. FORM 1A together with the renovation deposit and relevant insurance coverage. 5

6 SECTION 2 6. Before carrying out any modification or upgrading of the electrical supply/circuit, the Subsidiary Proprietor must get endorsement from a professional electrical engineer on the necessary drawings/plans and written approval from the relevant authorities (if any) and the Management before proceeding with such work. 7. The Subsidiary Proprietor is responsible for ensuring that his Contractors comply with the terms and conditions governing the renovation works. 8. The Subsidiary Proprietor must obtain a list of the names of the workers for submission to the Management before the commencement of the renovation works. Illegal worker is not allowed into the estate and if found, will be asked to leave immediately. The Subsidiary Proprietor and his/her appointed renovation contractor shall keep the Management indemnified against any legal liability with regard to illegal worker and unauthorised renovation works. 9. Renovation works and/or additional/alteration works affecting the Development s Gross Floor Area will not be approved. 10. Hacking of building s structure is strictly prohibited. 11. Subsidiary Proprietors who carry out renovation works are required to dispose off all renovation debris to government dumping ground at their own costs and expenses. Renovation Deposit 12. The Subsidiary Proprietor is required to place a deposit of $1, with the Management before commencing renovation work. The deposit will be refunded (free of interest) subject to deduction (if any) pursuant to the Rules and Regulations stated herein. It will be refunded within 30 days from the day of receipt of the application of refund made to the Management Office. Public Liability Insurance Policy 13. The Subsidiary Proprietor and his Contractor shall jointly sign the application form prior to any renovation works and such undertaking shall be taken as sufficient notice of such Rules and Regulations. The Contractors are required to take up an insurance policy for Public Liability of minimum $1 million coverage before the commencement of the renovation works. A copy of the insurance policy is to be submitted together with the application form. 6

7 SECTION 2 Working Hours 14. The Subsidiary Proprietor and his Contractors and/or agent must exercise due care and caution to ensure that no disturbance, nuisance or annoyance is caused to other occupiers of the estate. All renovation works including deliveries must be carried out only during the following hours: Mondays to Fridays Saturdays and eve of Holidays Sundays & Public Holidays : 9.00 am to 5.30 pm : 9.00 am to 1.00 pm : Strictly no work allowed Compliance with Existing Laws 15. No work is allowed to be carried out unless the necessary submission is endorsed by the Management and application approved by the relevant authorities, if needed. The endorsement from the Management does not constitute an approval of the relevant authorities. The Subsidiary Proprietor must bear full responsibilities to ensure compliance with the Executive Condominium s by-laws and other regulations, guidelines and statutory requirements of relevant authorities as may be introduced and applicable from time to time. Safety of Workers 16. The Subsidiary Proprietor is responsible for the action of his Contractors, subcontractors and their workers. Appropriate measures must be taken to ensure the safety of the workers. Limitation of Work Space 17. Renovation works must be carried out within the Subsidiary Proprietor s Housing Unit. All equipment and materials must be stored within the Subsidiary Proprietor s Unit. Vehicles 18. The Contractors shall only park his motor vehicle at approved parking lots. Loading and unloading shall only be carried out at designated area. The height limit of the car park lot is 2.1 metres. Noise & Dust 19. The Contractors shall not create excessive noise and dust that will interfere with the peaceful enjoyment of the other Residents/occupiers. 7

8 SECTION 2 Subsidiary Proprietor(s) shall be responsible to ensure that the above is complied with at all times throughout the renovation period. Behaviour of Workers 20. When in the Common Area or the Housing Unit, the renovation workers have to observe the following: a. be suitably clothed; b. not to use languages or behave in a manner likely to cause offence or embarrassment to others lawfully using the Common Area or Common Property, other Residents or their Guests; c. not to obstruct the lawful use of others of the Common Property; d. not to damage any lawn, trees, scrubs, plants or flowers that are situated on the Common Areas; e. not to mark, paint, drive nails, screws or the like into or otherwise damage or deface any structure that forms part of the Common Property without the consent in writing from the Management; and f. not to use common toilets for cleaning and washing of tools. Protective Covering for Lifts 21. All Contractors/renovation workers should only use designated Fireman lifts (lift with Perspex, canvas or plywood protection) to transport their building materials or debris. If the protection is dismantled, the Contractor is to provide his own material to protect the lift components adequately. 22. During the course of the renovation works, Subsidiary Proprietors are responsible to brief their renovation contractors that they are allowed to utilise the Fireman Lift only or lift(s) designated by the Management by prior arrangement so as not to inconvenience other Residents. 23. No heavy machinery is allowed in the lift. No overloading of lift is allowed. A non-refundable administrative fee of S$ per lift padding for the usage throughout the permitted renovation period will be payable. 24. All Contractors/renovation workers are not allowed to halt the lift by inserting stopper in between the lift doors. The Contractors/renovation workers shall be fully responsible for any damages that may arise from the above act. 8

9 SECTION 2 Reporting to Guardhouse 25. All Contractors or their authorised personnel must report to the guardhouse when entering and leaving the Estate. Details of foreign workers permit are to be given to the security guards at the guardhouse prior to entering the Estate. The security guard has been given strict instructions to question all suspicious persons found on the Estate. Action will be taken against unauthorised persons on the Estate. Heavy Equipment and Permissible Hacking Duration 26. The workers are not allowed to use heavy-duty hacker or concrete breaker in the course of their work. Hacking works shall be completed in the minimum number of days and a work schedule must be submitted to the Management Office for such works in advance. Water and Power Supply 27. The Contractors are not allowed to tap water and/or electricity supply from the Common Property without the written consent of the Management. Any use of common utilities is subject to a charge (including administrative charge) imposed by the Management. Cleaning of Common Areas 28. The Subsidiary Proprietor must ensure that their Contractors do not dump any of the renovation debris onto the Common Area or into the rubbish chutes or by leaving the debris at the bin centre for disposal. All renovation debris must be removed from site daily. 29. Where building materials, equipment have to be placed in the Common Area, the consent of the Management must be obtained. The Contractor must abide by the Management s decision as to when, where and for what length of time the material, equipment or debris is to remain within the allocated or designated Common Area. The area must be cleaned after the approved use. The Management will not be responsible for any loss/ damages to items. 30. The Subsidiary Proprietor will be charged a penalty of S$ per day (minimum) should the Contractor fail to clear the said items from the allocated area in the time allocated by the Management and such penalty shall be deducted from the renovation deposit at the end of renovation. 9

10 SECTION 2 Inspection by the Management 31. The Management shall have the right to gain free access into the premises at any time during office hours to inspect renovation works being carried out in the Housing Unit. 32. The Management reserves the right to demolish any unauthorised work which is carried out in contravention to the Rules and Regulations set herein or the by-laws and to recover from the Subsidiary Proprietor all costs and expenses incurred in this connection. 33. Upon completion of the renovation works, the Subsidiary Proprietor must notify the Management for a joint inspection to ensure that only approved works are carried out and no violation of the stated Rules and Regulations. Damage Caused by Contractors 34. The Subsidiary Proprietor is fully responsible for any human injury and damage caused to the Common Property by his Contractors. They are to make good all damages to the satisfaction of the Management within seven (7) days. Failing which, the Management reserves the right to make good the damages and deduct the costs from the deposit. In the event of the renovation deposit is insufficient to meet the claim imposed by the Management, the Subsidiary Proprietor shall compensate and pay the Management the difference between the said deposit and the amount so claimed by the Management. Words of Precaution 35. Subsidiary Proprietors are reminded to inform their renovation contractors of the presence of concealed gas piping in the Housing Unit. 36. Subsidiary Proprietors are advised not to carry out wet polishing of flooring which may choke the sanitation/drainage system or cause seepage. In the event of the sanitation/drainage system is choked as result of the wet polishing of flooring, the cost of clearing the choke will be charged to the Subsidiary Proprietor and/or the Contractor. 10

11 SECTION There shall be strictly no disposal of bulky waste, construction debris, wood waste and flammable liquid etc. into the Housing Unit s refuse chute. The refuse chute is strictly for disposal of domestic refuse only. 38. Please note that if the water service installation is left unused for some time especially if unit is unoccupied, it must be flushed at regular intervals to ensure that the water quality is not impacted and there is no discoloration of water. 11

12 SECTION 3 Rules & Regulations Use of Housing Units and Common Areas All Subsidiary Proprietors, their lessees or occupiers of the Development shall have the rights to use or enjoy the Common Property of the Development. Living in an Executive Condominium with many facilities, such as ARC at Tampines can be enjoyable and stress free. It can also be stressful due to inconsiderate behaviour of neighbours. We have compiled herewith a list of Do s and Don ts not so much to regulate the social behaviour of the Residents but as a gentle reminder to all that living in a Executive Condominium requires some kind thoughts for others. Every Subsidiary Proprietor/Resident or their invited guests shall not: 1. install any television antenna, air-conditioners compressor and other equipment on the roof top, at the common corridor, at any other part of the building, balcony, verandah and/or any external part of the Housing Unit without prior written consent of the Management; 2. permit anything to be done or stored any inflammable chemical, liquid etc. that will become a fire or other safety or health hazard; 3. in any way encumber with boxes, store, leave or discard any personal belongings in any part of the staircases or other Common Area or permit the placing or parking of bicycles and other wheeled vehicles which may obstruct the Common Areas in the Estate; 4. cause and/or allow sinks, baths, lavatories, cisterns, water pipes and/or pipes in the Housing Unit and/or in the building to be clogged; 5. throw any object especially waste food into the refuse chute without placing and securing them in suitable plastic bags (for environmental health reasons) or dispose any large object or smoldering items into the refuse chute that may cause obstruction or fire in the refuse chute; 6. vandalise and/or to cause damage and/or use as a playground at the lifts, lobbies, common corridors, staircases, walls, pedestrian-ways in the front areas of the building and/or any other common property in the building; 7. damage the turf areas, flower beds, garden, trees, footpaths, drains or any part of the building by vehicles, machines tools or objects of any description; 12

13 SECTION 3 8. allow or keep any animal within or on the Common Area including lifts, passages, lobbies, front and back gardens, swimming pools, etc. which may cause nuisance or annoyance to others. Subsidiary Proprietors must be responsible for any inconvenience or harm caused to others including clearing of the animals dropping in the Common Area; 9. cook in the Common Area of the Estate other than areas designated as barbecue areas; 10. use the lobby or any other Common Area of the building for any private or public functions without prior written approval of the Management; 11. hang any washing, clothing or other article at the Common Area as well as from windows, balconies, verandah and/or any external part of the Housing Unit, thereby affecting the aesthetic appearance of the building; 12. make undue noise which would interfere with the peaceful enjoyment of others in any lot or on the Common Property; 13. use languages or behave in a manner likely to cause offence or embarrassment to others using the Common Property and to be adequately clothed while on the Common Area; 14. make any alteration or addition to the windows or main doors or to any structure that forms part of or adjoins the Common Property; 15. mark, paint, drive nails or screw or otherwise damage or vandalise any structure that forms part of the Common Property; 16. put any signboards, advertisements, notices and/or other lettering on any part of the building; 17. use or permit his Housing Unit be used for any purpose other than for residential dwellings unless otherwise approved by the competent authority under the Planning Act; 18. use his Housing Unit for any purpose which may be injurious to the reputation of the subdivided building or for a purpose as to cause a nuisance or danger to the neighbours; and 19. park or leave; or permit any invitees to park or leave any motor vehicle or other vehicle on the common property except prior to written approval of the Management Corporation. 20. hold wakes/funerals /customary of traditional rites within the estate compound. 13

14 SECTION burn incense paper, joss sticks and candles in the common area, burning of incent paper must be done in receptacles/ bins provided by the Management. 22. smoke in all facilities and common areas. ARC at Tampines is a smoke free estate. Every Subsidiary Proprietor/Resident or their invited guests shall: a. permit the Management and its Agents at all reasonable times and on reasonable notice being given (except in case of emergency when no notice is required) to enter his Housing Unit for the purpose of: I. inspecting the Housing Unit; II. III. IV. maintaining, repairing or renewing sewers, pipes, wires, cables and ducts use or capable of being used in connection with the enjoyment of any other lot or the Common Property; maintaining, repairing or renewing the Common Property; executing any work or doing any act necessary for the performance of its duties or any enforcement affecting the building; b. when involved in any pounding of chillies or other substances for cooking purposes to ensure that the part of the floor on which the activity is carried out is covered to an extent sufficient to prevent the transmission of noise at a level likely to disturb others; c. keep clean all glass windows and all doors on the boundary at his Housing Unit, including so much thereof as is part of the Common Property; d. maintain his Housing Unit including all sanitary fittings, water, gas, electrical and air-conditioning pipes and apparatus in a good condition so as not to cause annoyance to others; e. take all reasonable steps to ensure that a child when playing on the Common Property does not cause any damage to the Common Property; f. ensure that his guests/chauffeurs do not announce their arrival by sounding their car horns in a manner as to cause disturbances or annoyance to other Residents; g. ensure that only the designated lift is used for the transportation of furniture and other heavy and bulky objects; and 14

15 SECTION 3 h. ensure that no potted plants or any other objects are placed dangerously on balconies where they may fall and cause bodily harm to persons below. In the event of violation of these Rules and Regulations, the Resident responsible shall make good and/or compensate for the loss and/or damage caused, to the satisfaction of the Management. In the event that the Management has to engage any legal counsel to enforce any of these Rules and Regulations and other rules, or is required either by itself or by engaging contractors to carry out any rectification or remedial work necessitated by the failure on the part of any Resident to comply herewith (and Management reserves such right to do so if Resident fails to rectify or remedy any default on his part in complying with any of these Rules and Regulations within fourteen (14) days of notification by the Management), the Management is entitled to be compensated in full for all costs incurred including any legal fees on a full indemnity basis. All Residents shall observe and comply with the rules that may from time to time be amended or added on by the Management. The Management reserves the right to change any of these rules after due notice has been given to Residents and Subsidiary Proprietors. 15

16 SECTION 4 Rules & Regulations Keeping Pets 1. Residents may only keep household pets like terrapins, fishes, hamsters, and birds provided that the number is not excessive. Only dogs of small breed as defined by relevant authorities are allowed. All dogs three (3) months or old must be licensed by AVA. 2. Residents are to check with AVA (Agric-food and Veterinary Authority of Singapore) on the number of pets are allowed in each household. 3. Pets on common property must be leashed at all times. 4. Where household pets are kept, they must not cause any nuisance or disturbance to other occupants, failing which they shall be promptly and permanently removed from the estate upon notice given by the Management. 5. Residents who do not observe the rules regarding the keeping of pets or whose pets cause any nuisance or disturbance to other residents shall remove their pets from the estate within 7 days upon a notice given by the Management. Failing which, the Management has the right to authorize the removal of the pet and all costs incurred shall be borne by the owner of the pet. 6. Residents with household pets should observe the following rules: - (a) (b) (c) (d) Pets are not allowed to be in common corridors, staircases and landscaped areas without their owners. When in transit in lifts, they shall be carried or on a short leash. Pets should not be allowed in the recreational areas under any circumstances. Residents must clean up the waste/droppings of their pets left in the common areas especially in car park lots or the grass areas. Residents shall be responsible for the cost of repairing and cleaning of areas that are damaged or littered by their pets. 7. Livestock, poultry and other non-household pets such as monkeys, snakes etc. are not permitted in the estate. 8. The Management reserves the right to make additions or alterations to the existing clauses as and when necessary. 16

17 SECTION 5 Rules & Regulations Use of Recreational Facilities A. Clubhouse/ Function Room 1. The Clubhouse/ Function Room is opened for daily booking for the following two sessions: 1 st session am to 3.00 pm 2 nd session pm to pm 2. Application must be submitted to the Management Office with the payment of an administrative booking fee of $ and a refundable security cheque deposit of $ for usage. a) The deposit $100 is refunded on condition that the place is left cleaned and no damages caused onto the common property. b) All Bookings are to be made payable to Hoi Hup Sunway Tampines Pte Ltd- Maintenance Fund A/c of ARC at Tampines c) Bookings are considered confirmed only when application, administrative fee and deposit are submitted and approved. 3. Advance bookings can only be made by a Resident up to a maximum of thirty (30) days in-advance. All reservations will be on a first-come-first-serve basis and all bookings are not transferable. Only walk-in bookings with security deposit will be entertained. Phone bookings are not accepted. Reservations may also be made via online via the Condo e-portal ( However, the payment and the security deposit must be made within 2 working days. Otherwise, the reservation will be voided. 4. Booking of the Function Room can be done at the Management Office with the payment of the booking fee and security deposit. 5. The deposit will only be refunded upon satisfaction by the Management that all rules and regulations have been compiled with, all debris removed after use, including a joint inspection checklist conducted by the Resident and Management /Security after the event. 6. Any cancellation of booking shall be made known to the Management office at least 7 days before the date booked. Failing which, there will be no refund of deposit. 7. In order to discourage frivolous bookings, residents who fail to inform in writing or not done proper cancellation more than twice will have the deposit wholly forfeited. This is applicable for all facilities. 17

18 SECTION 5 8. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or extend the operating hours. 9. The maximum number of guests is limited to 30. The room can be used only for functions it is intended for, such as meeting, birthday parties or any social multi-purposes to be approved by the Management. Meetings involving religious, political and commercial activities will not be allowed. Gambling activities and religious rituals are strictly prohibited. 10. Each unit is entitled to book one session per month subject to availability of the Clubhouse/ Function Room. 11. Each unit is allowed to book one facility at any one time i.e. Residents are not allowed to book the Club House/Function Room and BBQ Pit on the same day and same session unless the facilities is not booked 10 days prior to the booking date. 12. The room shall be used for the specific purpose stated in the application form. The applicant shall ensure that the room is used only within the permitted time. 13. Resident must ensure that his/her guests do not create any noise, nuisance or have any misconduct that may interfere the peaceful enjoyment or cause annoyance to other residents. 14. Decoration may be allowed (subject to prior approval by the Management) but care must be exercised not to damage the walls and ceiling boards. All decorations must be duly removed immediately after the function. 15. No cooking is allowed. Washing of cups, plates and other utensils are to be done only in designated area. 16. The applicant shall maintain the general cleanliness of the room and area around the room. All waste or other refuse must be disposed into the bins provided in the common area. Bulk refuse must be removed by the applicants at their own cost. 17. All chairs, tables, equipment, furniture or decorations brought into the Function Room for the approved functions are to be removed on the same day or one day after. The Management shall not be liable for any lost or damage howsoever caused. 18. Residents using the Club house / Function Room will be held responsible for any damages to the furniture and equipment in the room. 18

19 SECTION All reservations are not transferable. The Management reserves the right to forfeit or deduct part of the security deposit if any of the rules stated herein is violated. 20. Live band, mobile disco or hi-fi system is not permitted. Only portable components of approved type can be used provided there is no complaint from the other user and resident. Management reserves the right to authorize the removal of any of these equipment/s should it deem fit. Anyone who breaches then rules and regulations will be required to leave clubhouse / function room. 21. The Management will not be held responsible for any mishap, injury, loss, sustained by residents and their guests, howsoever caused, during the use of the Facilities. B. BBQ Pits 1. The BBQ Pits are opened for daily booking for the following two sessions: 1st session am to 3.00 pm 2nd session pm to pm 2. Application must be submitted to the Management Office with the payment of an administrative booking fee of $20.00 for usage and a refundable security cheque deposit of $ a) The deposit $100 is refunded on condition that the place is left cleaned and no damages caused onto the common property. b) All Bookings are to be made payable to Hoi Hup Sunway Tampines Pte Ltd- Maintenance Fund A/c of ARC at Tampines c) Bookings are considered confirmed only when applications, administrative fee and deposit are submitted and approved. 3. Advance bookings can only be made by a Resident up to a maximum of thirty (30) days in-advance. All reservations will be on a first-come-first-serve basis and all bookings are not transferable. Only walk-in bookings with security deposit will be entertained. Phone bookings are not accepted. Reservations may also be made via online via the Condo e-portal ( However, the payment and security deposit must be made within 2 working days. Otherwise, the reservation will be voided. 4. Booking of the BBQ Pit can be done at the Management Office with the payment of booking fee and security deposit. 19

20 SECTION 5 5. The deposit will only be refunded upon satisfaction by the Management that all rules and regulations have been compiled with, all debris removed after use, including a joint inspection checklist conducted by the Resident and Management/Security after the event. 6. Any cancellation of booking shall be made known to the Management office at least 7 days before the date booked. Failing which, there will be no refund of deposit. 7. In order to discourage frivolous bookings, residents who fail to inform in writing or not done proper cancellation more than twice will have the deposit wholly forfeited. This is applicable for all facilities. 8. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or extend the operating hours. 9. Each unit is entitled to book one session (1 pit only) per month subject to availability of the BBQ Pit. 10. Each unit is allowed to book one facility at any one time i.e. Residents are not allowed to book the Function Room and BBQ Pit on the same day and session unless the facilities is not booked 10 days prior to the booking date. 11. Please confine your guests to the BBQ Pit area only. 12. The maximum number of guests is 10 for the BBQ Pit. 13. Residents must ensure that their guests comply with the Rules and Regulations contained herein. 14. No setting up of tents or camping overnight is allowed. 15. Highly flammable equipment and portable barbecue burners are not permitted at the barbecue area. Eg. gas cylinder, etc. 16. No live band or disco is permitted unless with the written approval from the Management. 17. Unless due to inclement weather, any cancellation of booking shall be made known to the Management office at least 7 days before the date booked. Failing which, there will be no refund of deposit. 18. Portable radios, cassette and CD players are permitted at the barbecue area provided that the volume of the sound equipment is maintained at a reasonable level. 20

21 SECTION The Barbecue Pits and its surroundings must be left in a clean and tidy condition after use. 20. All unwanted leftover food, litter, etc. must be disposed off properly. 21. Users must bring their own wire mesh. 22. The Management will not be held responsible for any mishap, injury, loss, sustained by residents and their guests, howsoever caused, during the use of the Facilities C. Children s Fun Pool / Lap Pool / Wading Pool 1. The Pools and pool area is opened from 7.00 am to pm daily. For safety reasons, no person is allowed in the pools during heavy rain and thunderstorm. 2. Only Residents and their Guests may use the pools. The Residents must accompany their Guests. The Residents must ensure that their Guests comply with the Rules and Regulations contained herein. The maximum number of Guests per Housing Unit who may use the pool shall not exceed four (4) at any one time. Priority will be given to residents. 3. There will be no lifeguard in attendance; as such all Residents and Guests using the pools do so at their own risk. All swimmers are to refer to the pool rules displayed at the poolside and observe the necessary precautions while using the pool. 4. All persons must shower and wash their feet before entering the pools. A person with a bandage or open wound, infectious disease will not be allowed to use the pools. Spitting, spouting, nose blowing and the like shall not be permitted in the pools. 5. All persons are required to dry themselves before leaving the pool area and changing rooms. Swimmers wearing dripping wet bathing suit are not allowed to go beyond the pool area. 6. Children under twelve (12) years of age shall not be allowed in the pools or the pool area unless accompanied by their parents or supervising adults who shall be responsible for the behavior of their children. 7. Private coach shall not give lessons in the pool without first obtaining the written consent from the Management. 21

22 SECTION 5 8. Surfboards, snorkeling and scuba-diving gear (ie. Masks, snorkels, flippers, diving suits, etc) glass masks or glass goggles, bulky inflatable toys, boats and similar objects shall not be permitted in the pools. However, plastic goggles are permitted and children are allowed to play with small water toys in the children pool. 9. No pets shall be allowed in the pools or the pool vicinity. 10. Ball sports, rubber dinghy, Frisbee playing, roller-skating, bicycling, skateboarding, horse-playing and other similar activities are not permitted in the pool area. 11. Diving, noisy activities, rough or dangerous play is prohibited in the pools and the surrounding area. 12. Food and beverage are prohibited in the pools and the pool vicinity. Smoking is prohibited by-law at the swimming pool area. 13. All litters must be disposed of in rubbish bins provided at the Common Areas. 14. The life-saving equipment provided around the pools shall not be used for any other purpose. No poolside furniture shall be removed from the pool area. Misuse of poolside furniture is strictly prohibited. Deck chairs and other poolside furniture may not be reserved. Person vacating the pool area must remove all their belongings. 15. Swimmers must be in proper swimming wear (T-shirt and shorts are not allowed). The Management may prohibit any person from using swimming costume, which, in the opinion of the Management, improper or may cause embarrassment to others. Footwear is not allowed in the swimming pool. 16. Swimmers are not allowed in the pools when cleaning is in progress. 17. While the Management will take every precaution to ensure the safety of person or persons using the pools, it cannot assume responsibility for any loss or damage to any personal property, injury or death howsoever caused. 18. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or extend the operating hours. 22

23 SECTION 5 D. Children s Play Equipment/ Children s Playground 1. Usage time is from 7.00 am to pm daily. 2. The playground is for use of the purpose intended. Any other games are strictly prohibited unless with written approval from the Management. 3. Food and pets are not allowed in the playground area. Smoking is prohibited by law. 4. User must keep the place clean. 5. The facilities are for the exclusive use of children under 12 years of age and must be accompanied by parents or supervising adults who shall be responsible for their behaviour and safety. 6. Residents will be held responsible for any damages caused by their Guests or themselves. 7. Noisy, rough or dangerous may likely to cause annoyance to other residents will not be permitted in the play area. 8. The Management will not be held responsible for any injury, damage or loss sustained by Residents and their Guests, howsoever caused, during the use of these facilities. 9. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or expand the operating hours. 23

24 SECTION 5 E. Fitness Area 1. Usage time is from 7.00 am to pm daily. 2. Children less than 12 years of age must be accompanied by their parents or supervising adults, who are responsible for their children s behaviour. 3. All persons are advised to leave the Fitness Area during heavy rain and thunderstorms. 4. No food, drinks or smoking are allowed in the Fitness Area. 5. Noisy, rough or dangerous play will not be permitted at the Fitness Area. 6. Residents are permitted to bring no more than two (2) Guests at any one time. Priority will be given to residents. 7. At least one (1) Resident must be present with his/her Guests throughout the use of the facility. Residents shall ensure that their Guests comply with the House Rules contained herein. 8. The Management will not be held responsible for any injury, damage or loss sustained by Residents and their Guests, howsoever caused, during the use of these facilities. 9. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or expand the operating hours. 24

25 SECTION 5 F. Tennis Court 1. Usage time is from 7.00 am to pm daily. Peak hours are from 6.00 pm to pm. 2. Booking will be accepted on a first-come-first-served basis. Booking can be made via Condo e-portal ( or at the Management Office. 3. All bookings are not transferable. 4. For advance booking, each unit is entitled to a maximum of two (2) one-hoursession per week during peak hours and two (2) one-hour-session per week during off-peak hours, subject to availability. 5. Advance booking is permitted for up to seven (7) days in advance, inclusive of the day of booking, eg. booking can be made on Sunday for day of play for next Sunday. 6. Residents who are unable to turn up for their session of play must inform the Management Office and/or Guard House at least two (2) hours before playing time, failing which the reserved hours are automatically cancelled after 15 minutes from the start of the booked time. The court may then be allocated to another resident on a first-come-first-served basis. 7. No smoking, eating, gambling or other activities, other than the respective game is permitted in the court. 8. All players must be in proper attire for the game. Shoes and balls must be of the non-marking type. Any player found not complying with such rulings would be barred from the court. 9. Children under the age of 12 are not permitted in the court unless accompanied by parents or supervising adults who shall be responsible for their behavior and safety. 10. At least one Resident from the unit who booked the court must be present when their Guests are playing. 11. Each Resident is only entitled to admit a maximum number of four (3) Guests per booking. Players should vacate the court when their session ends. 12. Guests shall be accompanied by residents throughout the use of the court. Residents shall ensure that guests comply with the rules and regulations. 25

26 SECTION The Management shall not be responsible for any injury sustained by the Residents and their Guests, loss or damage to any personal property arising out of or in relation to the use of the facilities. 14. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or expand the operating hours. G. Gymnasium 1. The Gymnasium is opened from 7.00 am to pm daily. 2. Only Residents and their Guests may use the facilities in the Gymnasium. Guests must be accompanied by the Resident who shall ensure that their guests comply with the Rules and Regulations contained herein. 3. Access to the Gymnasium is via proximity card issued to the residents. 4. Resident is only allowed to bring two (2) guests per Housing Unit, subject to availability. Priorities will be given to Residents to use the Gymnasium. a) No food is allowed in the Gymnasium. Smoking is strictly prohibited. b) Private training or coaching classes shall not be conducted without prior written approval from the Management. c) Due care must be exercised when using the equipment in the Gymnasium and all gymnasium apparatus shall be returned to their proper places after use. No equipment shall be removed from the Gymnasium. d) For safety reasons, children under the age of twelve (12) years are not permitted to use the Gymnasium. Those between the age of twelve (12) and sixteen (16) must be accompanied and supervised by a responsible adult. e) All users of the Gymnasium must be properly attired. Slippers, sandals and bare bodies are strictly not allowed. f) For hygiene purposes, all gym users are advised to bring a towel. g) The Management shall not be liable for any mishap, injury or loss sustained by Residents and/or their guests, howsoever caused, during the use of the facilities. h) Any infringement or non-compliance with any of the rules and regulations may lead to withdrawal or cancellation. 26

27 SECTION 5 i) Any damage shall be reported to the Management immediately. If the damage is not resulted from normal wear and tear, the user(s) may be responsible for its repair or replacement. 5. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or expand the operating hours. H. Male/ Female Changing Room with Steam Rooms 1. The Gymnasium is opened from 7.00 am to pm daily. 2. The Steam Room is not recommended for persons suffering from tuberculosis, angina, nose-bleeding and heart problems. It is also advisable for persons with high blood pressure or those who are not certain of their health conditions to consult their doctors before using the Steam room. Pregnant women are not recommended to use the Steam Rooms. 3. Elderly residents or those with medical ailments should consult a medical practitioner before using the facilities. 4. Consumption of alcohol, tranquilizers stimulants or any kind of drugs is not encouraged prior to using steam room facility. 5. Residents must accompany their guests at all times. Residents are responsible for the behavior of their guests and they must comply with the rules. 6. No male person should enter the steam room reserved for female sex and viceversa 7. The Steam Room is to be used by Residents and their invited guests (maximum of 2 guests only). Priority is to be given to Residents. 8. Persons using the Steam Room should be properly attired. 9. Users are advised to shower before entering the Steam Room. 10. The door of the Steam Room must be closed at all times but not locked. 11. Eating, drinking and smoking in the Steam Room is strictly prohibited. 12. Under no circumstances shall children below the age of sixteen (16) be permitted to enter or use the Steam Room. 13. A person who breaches any of the above rules shall be required to leave the Steam Room. 27

28 SECTION No Pets are allowed in the steam room. 15. The Management shall not be liable for any mishap, injury or loss sustained by Residents and/or guests, howsoever caused, during the use of the facilities. 16. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or expand the operating hours. I. Reading Corner 1. Usage time is from 7.00 am to pm daily. 2. The Reading Corner is for the exclusive use by the residents only. 3. Exclusive use of reading corner is not allowed. The area is also not allowed to be used for meetings, seminars or private tuitions. 4. As there may be multiple users within the Reading Corner, Residents should exercise their consideration and courtesy when sharing the use of the corner with each other. 5. No food or smoking is allowed in the Reading Corner. Pets are out of bound in the Reading Corner. 6. Noisy, rough or dangerous play will not be permitted at the Reading Corner. 7. Audio and video equipment with loud music is strictly prohibited. 8. Any damage shall be reported to the Management immediately. The Management will not be held responsible for any injury, damage or loss sustained by Residents, howsoever caused, during the use of these facilities. 9. The Management reserves the right to ask residents who are disturbing the peace to leave the meeting room. 10. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or expand the operating hours. J. Refreshing Area 1. Usage time is from 7.00 am to pm daily. 2. The provision of the refreshing area is for the purpose intended such as revitalizing, cooling etc.. Any other activities are strictly prohibited. 28

29 SECTION 5 3. As there may be multiple users within the Refreshing Area, Residents should exercise their consideration and courtesy when sharing the use of the area with each other. 4. No food or smoking is allowed in the Refreshing Area. Pets are out of bound in the Refreshing Area. 5. Noisy, rough or dangerous play will not be permitted at the Refreshing Area. 6. Audio and video equipment with loud music is strictly prohibited. 7. Any damage shall be reported to the Management immediately. The Management will not be held responsible for any injury, damage or loss sustained by Residents, howsoever caused, during the use of these facilities. 8. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or expand the operating hours. K. Secret Garden 1. Usage time is from 7.00 am to pm daily. 2. The provision of the Secret Garden is for the purpose intended such as quiet discussions, chit-chat etc. Any other activities are strictly prohibited. 3. Residents should exercise their consideration and courtesy when sharing the use of the gardens with each other. 4. No smoking is allowed in the Secret Garden. Pets are out of bound in the Secret Garden. 5. Noisy, rough or dangerous play will not be permitted at the Secret Garden. 6. Audio and video equipment with loud music is strictly prohibited. 7. Any damage shall be reported to the Management immediately. The Management will not be held responsible for any injury, damage or loss sustained by Residents, howsoever caused, during the use of these facilities. 8. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or expand the operating hours. 29

30 SECTION 5 L. Taichi Lawn 1. Usage time is from 7.00 am to pm daily. 2. The provision of the Taichi Lawn is for the purpose intended. Any other activities are strictly prohibited. 3. Residents should exercise their consideration and courtesy when sharing the use of the lawn with each other. 4. No smoking is allowed in the Tai Chi Lawn. Pets are out of bound in the Tai chi Lawn. 5. All music from the audio equipment must be at a reasonable volume and it must not cause a disturbance to others. 6. Any damage shall be reported to the Management immediately. The Management will not be held responsible for any injury, damage or loss sustained by Residents, howsoever caused, during the use of these facilities. 7. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or expand the operating hours. M. Jogging Track 1. The provision of the Jogging Track is for the purpose intended. Any other activities are strictly prohibited. 2. Residents should exercise their consideration and courtesy when sharing the use of the jogging track with each other. 3. No smoking is allowed in the Jogging Track. Pets are out of bound in the Jogging Track. 4. Noisy, rough or dangerous play will not be permitted at the Jogging Track. 5. All music from the audio equipment must be at a reasonable volume and it must not cause a disturbance to others. 6. Any damage shall be reported to the Management immediately. The Management will not be held responsible for any injury, damage or loss sustained by Residents, howsoever caused, during the use of these facilities. 7. Facilities may be closed without prior notice for maintenance or servicing. The Management may by notice, alter or expand the operating hours. 30

31 SECTION 6 Rules & Regulations Car Parking 1. No reservation of any parking lot is allowed. 2. Residents are to inform their Guest driving into the estate to give their particulars and the Housing Unit they wish to visit to the guard on duty at the guardhouse. All Guests are only allowed to park in the car park lots, subject to availability. 3. Any damage shall be reported to the Management immediately. If the damage is not resulted from normal wear and tear, the user(s) may be responsible for its repair or replacement. 4. Residents must register with the Management of the motor vehicle parked in the estate and obtain a car park decal. Approval is at the discretion of the Management. 5. Each unit is entitled to one (1) lot, with a valid car decal issued upon the receipt of the documentary proof of car ownership. 6. Servicing of car parked within the estate is not allowed except in the case of break down. 7. Vehicles and machinery such as forklift, generator, welding machine, aircompressor, lifting equipment, container, etc. will not be allowed into the estate unless prior written approval from the Management is obtained. 8. Car Parking lot is used for its intended purpose i.e. for car parking only. 9. Vehicles such as cranes, road tanker, container, trailer, etc. will not be allowed to be parked in the estate car park unless with written approval from the Management. 10. Commercial vehicles owned by the residents are only allowed to park in the estate car park after written approval from the management. 11. Only passenger vehicles are allowed to be parked overnight in the car park. Commercial vehicles are not allowed to be parked overnight. 12. Storage of loose furniture or repair works by Owners/Residents is strictly not permitted in the parking areas. 13. Tapping of electricity for private use or using the fire hose reel for washing vehicles are not permitted. 31

32 SECTION Availability of car park lots is on a first-come-first-served basis. There shall be no reservation of lots. 15. No parking and waiting is allowed along the driveway. 16. All motor vehicles are parked in the premises at the owner s risk and the Management undertakes no responsibility and shall not be liable in any matters whatsoever for any misdemeanor loss or damages to any motor vehicle, its accessories or to the contents therein. 17. The Management staff or authorised persons shall be empowered to clamp and/or tow any vehicle immediately without notice if it is found to be parked at unauthorised place or it is parked without requisite written authorisation of the management or causing obstruction. The vehicle may be realized on the cash payment of $200 for the clamping and /or pay for any towing fee incurred. Application/Replacement of Lost/Damaged Decal 1. The car park in ARC at Tampines is registered in the Electronic Parking System (EPS). Entry into the car park for Owners/Residents will be via reading of the vehicle's IU. 2. Owners/Residents residing in ARC at Tampines must register their vehicle with the Management showing documentary proof of vehicle ownership. A copy of the Vehicle Registration Card must be given to the Management for verification and record. 3. $10 fee is applicable for each car park decal and $50.00 to replace a lost or damaged car decal. 4. All applications are required to produce documentary proof i.e. vehicle registration card, company certificate / letter (for company car), stamped tendency agreement (if the applicant is tenant), insurance etc as a proof of ownership and residence. 5. Residents are requested to update their address in the vehicle log card before applying for car park decal. 6. The applicant must be a legal owner or resident authorised by the owner. Each and every housing unit is allocated one (1) car registration only. 7. Parking privileges or car park decal is not transferable. 8. Each residence is allowed to park only one vehicle in the car park. A car decal will be issued to each vehicle that has been permitted to park in the car park. 32

33 SECTION 6 9. Owners/Residents must inform the Management when there is a change of vehicle so that the IU number can be updated to allow entry of the new vehicle into the car park and a new car decal will be issued. 10. Owners must inform the Management when they sell or rent their residence so that their IU number will be invalidated in the system. The right to park in the car park will be transferred to the new Owners/Tenants and they shall also return the car decal to the Management. 11. Cabana Unit Private Car Lots are strictly to be used by the said category of drivers (Block 23 #07-37, #07-38, #07-39, #07-40, #07-41, #07-42, #07-43, #07-44) 12. The Management staff or authorised persons shall be empowered to clamp and/or tow any vehicle immediately without notice if it is found to be parked at unauthorised place or it is parked without requisite written authorisation of the management or causing obstruction. The vehicle may be realized on the cash payment of $200 for the clamping and /or pay for any towing fee incurred. 33

34 SECTION 7 Rules and Regulations Moving-in and Moving-out 1. Moving-in/Moving-out may be carried out on the following days and hours: Monday to Friday Saturday and Sunday Public Holidays am to 5.30 pm am to 1.00 pm - No Moving in/moving Out Activities 2. Residents are required to submit FORM 2 to the Management Office together with payment of $1, as security deposit (made payable to Hoi Hup Sunway Tampines Pte Ltd Maintenance Fund A/c of ARC at Tampines ) at least 3 days prior to the date of moving-in or moving-out. The deposit will be refunded without interest upon completion of the work if no damage of property or human injury is caused. The deposit will be refunded within 30 days from the day of receipt of the application of refund made to the Management Office. 3. All removal contractors engaged to carry out such removals must report to the security checkpoint to obtain identification passes prior to carrying out the work each day and must wear their passes at all time; failing which, the Management reserves the right to refuse entry to unknown persons, not being a Resident or lawful user of the Common Property, whose reasons for being present in the Executive Condominium cannot be verified. The Management s security personnel shall have the right to question any person in the Executive Condominium found without a pass. 4. All removals and workmen should use only lifts and staircases designated by the Management by prior arrangement so as not to inconvenience other Residents. Any packing and crates removed must be disposed off by the Resident concerned accordingly and at his cost. 5. No unwanted materials, debris, etc. should be left in the corridors, lift lobbies, fire escape staircases or any other Common Areas. Failing which, they will be removed by the Management and the cost of such removal shall be charged to the resident concerned. 6. Disposal of cardboard boxes and/or any unwanted materials from the moving in/out contractors into the bin chute is strictly prohibited. 7. Residents shall ensure that no damage is caused to any part of the Common Areas, Common Property or the building during such removal. Any damage caused shall be rectified by the Resident concerned at his own cost forthwith upon receipt of notice to that effect from the Management. Residents shall also indemnify the Management for any liability claim or action taken by third party due to the negligence of removal contractors. 34

35 SECTION 7 8. Residents shall be responsible for the conduct and behaviour of their appointed contractors while they are in the Estate. 9. All container vehicles (20 footer and beyond) are not allowed in the Estate. 10. All container vehicles (2.1m in height or greater) are not allowed in the multistorey car park. Subsidiary Proprietors are required to inform their movers on this condition. 35

36 SECTION 8 Rules and Regulations Proximity Card 1. The proximity card is used for accessing into the estates lift lobbies, gymnasium and the side gate. 2. The allocation of proximity cards for different unit types is as follows: Unit type (s) No. of access cards B-G/ B/ B-RT/ B1-G/ B1 / B1-RT/ B3-1/ B2/ B3-2 4 C-G1/ C-G2/ C/ C-RT/C1-G/C1/ C1-RT/ C2-G/ C2/C2-PH/C3-G/ C3/ C3-PH/C4-G1/C4-G2/C4/ C4-PH/C5-G/C5/C5-PH/C6-G/C6/C6-PH/C7-G1/ C7-G2/C7/C7-PH1/C7-PH2/C8-G/C8/C8-PH 5 D-G/ D/ D-PH/ D1-G/D1/ D1-PH/D2-G/D2/ D2-PH/D3-G/D3/D3-PH/E-G/E/E-RT 6 E1-G/ E1/ E1-RT 7 3. Cards issued above the allowable number will be charged at $30.00 per card (maximum of 2 additional cards per Housing Unit and is non- refundable). Housing Units requiring extra cards will be considered on a case-by-case basis and documentary evidence is required to prove that the applicants are residing in the Executive Condominium (e.g. identity card reflecting ARC at Tampines as residence address). 4. The replacement of lost card is charged at $50.00 (non-refundable). All lost cards must be reported to the Management Office. (FORM 6) The lost card will be voided from the system. 5. Due care is to be exercised to maintain the working condition of the proximity card. Keep all cards away from any magnetic device/fields and place them in a cool dry place when not in use. Replacement of damaged card is charged at $30.00 per card (non-refundable). 6. The Management reserves the right to request for documentary evidence to prove that the applicant(s) is /are residing in the estate before issuing the proximity card(s). 36

37 SECTION 9 Recommended Maintenance Care 1. Ceramic/Homogenous Tiles Clean the tile with domestic detergent or cleaner and rinse with water. Avoid using strong alkaline detergent or cleaner as it will leave deposits on the tiles and stain the joints. 2. Engineered Timber Clean with vacuum-cleaner or suitable cloths. Clean stain/ spillage immediately with damp cloth. The floor is to be moped using well-wrung cloth. Avoid wet mopping. Dry the surface immediately of any excessive water. Provide sift paddings or rubber soles to furniture legs to prevent scratches. Floor mat should be provided on floor adjoining the toilets to avoid too much dampness. Note: Engineered timber strips are natural materials with complex variations in tone, color and grain. It is not possible to achieve total consistency of color and grain in its selection and installation. 3. Doors and Built In Cabinet Avoid hard knocks against any doors, door frames and cabinets as it will leave dents and scratches on the surface. The doors and cabinets should be periodically wiped clean using well rinsed cloth/ chamois. Avoid using strong cleaners as it may tarnish the surface. The ironmongery for the doors should be wiped clean with a dry clean cloth. Do not use abrasive cleaner to polish the ironmongery. Apply oil or lubricant to the locks and hinges when necessary. 4. Dry Wall Partitions The internal walls between bedrooms are constructed of heavy duty dry wall partitions. Special care is required when installing wall fixtures for pictures, wall hangings, wall clock, etc. 37

38 SECTION 9 5. Aluminum Windows and Sliding Doors The aluminum frames are in powder-coated finish. It shall be cleaned with mild detergent and soft cloth to maintain its appearance. Do no use harsh cleaners as it will cause irreparable damage. When cleaning the glass, use a well wring cloth with mild detergent or glass cleaner. Do not use newspaper to clean the glass as it may cause abrasion. It is the residents responsibility to check and maintain their windows in good condition at all times. 6. Sanitary Wares and Fitting Regular cleaning will keep bathroom fittings and fixtures in good condition. Avoid using abrasive cleaners that destroy the smooth surfaces and causes the fixture to be soiled quickly. Avoid spraying water on to mirrors as it may cause gradual deterioration of the mirror due to dampness trapped behind them. Use a damp cloth with mild detergent to wipe clean the mirrors. 7. Air- Conditioning Equipment Residents are to ensure that their air-conditioning equipment is regularly services by qualified servicemen. This is to prevent nuisance such as water dripping and excessive noise to other Residents. Regular servicing should include cleaning of the filters of the fan coil units for effective performance. 38

39 SECTION 10 Green Tips for Residents Some helpful tips to minimize energy and water consumptions as listed below: Energy/Water saving methods for household equipment Air-conditioning Consider using blinds or solar control film to avoid heat gained through windows as the air-conditioning unit achieves cooling by removing heat from the room. Avoid lamps, TV sets or other heat generating appliances near the airconditioning thermostat which may cause the air conditioning unit to operate longer and harder than necessary as the air-conditioning unit s thermostat senses room temperature to regulate the operation of the airconditioning unit. Set the thermostat temperature as comfortably high as possible (e.g. 25 o C). Service the air-conditioning units regularly to ensure the efficiency of the components (such as refrigerant, pipes and motors) is well maintained. Close windows and doors when air-conditioner is in use. Consider using timer function on the remote control to turn off the airconditioner once the room temperature is sufficiently cold and continue by using fan Water Use a tumbler while shaving or brushing your teeth instead of leaving the tap running. Use a wash-tub instead of washing under a running tap when washing clothes by hand, Re-use rinse water for (e.g. Mopping the floor, flushing toilets, etc.) When washing dishes by hand, rinse them out in a sink rather than under a running tap. Use a pail of water to wash car or mop floors rather than a running hose. Take short showers and turn off the shower while soaping. Indoor potted plants need to be watered every three or four days. To verify whether it is necessary to water the plant, test the soil by feeling it at about one centimeter from the surface and water only when it is dry. Water plants with a watering can instead of a running hose. Re-use water from washing vegetables for watering plants. Do not allow toilet cisterns to overflow. Use a half flush for flushing of liquid waste. Turn off taps when not in use. Turn off taps tightly and replace worn-out washers to prevent drips Choose water efficient and water saving appliances. 39

40 SECTION 10 Read water meter regularly to monitor water consumption. Check pipes and water fittings regularly for leaks. Repair leaks immediately. There may be a leak if: o The water meter continues to run even when all taps and fittings are turned off; o Water consumption is unusually high; o Water is rust colored; or o The water pressure drops. Lighting Switch off lights in unoccupied rooms. Consider installing dimmers, timers and sensors to control the usage and level of lighting. Clean lights and fixtures regularly. Use task lighting to focus more light where required, allowing lower lighting levels for general area (e.g. Using reading lamps). Refrigerator Choose appliances with green tick energy label. Buy a size that meets the needs is the most efficient as larger models use more energy to operate. Operating one large refrigerator/freezer is more efficient than operating two smaller refrigerators/freezers. Ensure that there is sufficient space for proper airflow near the compressor and condenser coils. Adjust the thermostat to the recommended settings. Do not open the door unnecessarily as the cool air will escape. Washing Machine When using a washing machine, launder only when you have a full load. A significant amount of energy is used for heating of water. Consider the need to wash with the hot water cycle. Alternatively, use cold water during the rinse cycle to reduce energy usage. Use the right amount of detergent to avoid having to wash or rinse the load again. Pre-soak or use a soak cycle when washing heavily soiled garments to avoid two washings. Electric & Microwave Ovens Do not open the oven door while the food is cooking as the temperature may drop each time the door is opened. Cook multiple dishes at the same time. Avoid thawing frozen food in ovens as this can be easily done at room temperature although it takes a longer time. 40

41 SECTION 10 Vacuum Cleaner Switch off the vacuum cleaner when the motor becomes too hot or when there is a change in the sound of the motor. There might be something trapped in the hose. Empty or replace the dust bag frequently. Television, DVD/VCD players, Hi-fi system Keep the room lights low when watching television programs. This helps to reduce annoying glare from the television screen. Switch off appliances at the main power source instead of leaving them on stand-by mode. Computer and Printer Ensure the monitor power management feature is enabled for less energy consumption. Monitors in sleep mode consume significantly lower amount of electricity and the reduction in heat generated also reduces airconditioning loads. Use liquid crystal display (LCD) monitor instead of cathode ray tube (CRT) monitor as LCD monitor consumes half or two thirds energy of CRT monitor. Switch off the computer completely when not in use for long periods of time. 41

42 SECTION 11 By-Laws Extracted From The Building Maintenance (Strata Management) Regulations 2005, Second Schedule Noise 1. A subsidiary proprietor or an occupier of a lot shall not create any noise on a lot or the common property likely to interfere with the peaceful enjoyment of the subsidiary proprietor or occupier of another lot or of any person lawfully using the common property. Vehicles 2. (1) A subsidiary proprietor or an occupier of a lot shall not a) park or leave; or b) permit any invitees of the subsidiary proprietor or occupier to park or leave, any motor vehicle or other vehicle on the common property except with the prior written approval of the management corporation. (2) The management corporation shall not unreasonably withhold its approval to the parking or leaving of a motor vehicle or vehicle on the common property. Obstruction of common property 3. (1) A subsidiary proprietor or an occupier of a lot shall not obstruct the lawful use of the common property by any person, except on a temporary and non-recurring basis. (2) If the management corporation has specified, by resolution, the manner in which furniture or large objects are to be transported through or on common property, a subsidiary proprietor shall not transport any furniture or large object through or on common property except in accordance with that resolution. Damage to lawns, etc., on common property 4. A subsidiary proprietor or an occupier of a lot shall not, except with the prior written approval of the management corporation or as permitted by an exclusive use by-law made under section 33 of the Act for his benefit (a) damage any lawn, garden, tree, shrub, plant or flower being part of, or situated on, the common property; or (b) use for his own purposes as a garden any portion of the common property. SECTION 11 42

43 Alteration or damage to common property 5. (1) A subsidiary proprietor or an occupier of a lot shall not mark, paint, drive nails or screws or the like into, or otherwise damage or deface, any structure that forms part of the common property except with the prior written approval of the management corporation. (2) An approval given by the management corporation under paragraph (1) shall not authorise any additions to the common property. (3) This by-law shall not prevent a subsidiary proprietor or an occupier of a lot, or a person authorised by such subsidiary proprietor or occupier from installing (a) any locking or other safety device for protection of the subsidiary proprietor's or occupier's lot against intruders or to improve safety within that lot; (b) any screen or other device to prevent entry of animals or insects on the lot; (c) any structure or device to prevent harm to children; or (d) any device used to affix decorative items to the internal surfaces of walls in the subsidiary proprietor's or occupier's lot. (4) Any such locking or safety device, screen, other device or structure must be installed in a competent and proper manner and must have an appearance, after it has been installed, in keeping with such guidelines as the management corporation may prescribe regarding such installations, and with the appearance of the rest of the building. (5) The subsidiary proprietor and occupier of a lot shall (a) maintain and keep in a state of good and serviceable repair any installation or structure referred to in paragraph (3) notwithstanding that it forms part of the common property and services the lot; and (b) repair any damage caused to any part of the common property by the installation or removal of any locking or safety device, screen, other device or structure referred to in paragraph. (c) notwithstanding that it forms part of the common property and services the lot. 43

44 SECTION 11 Behaviour of subsidiary proprietors and occupiers 6. A subsidiary proprietor or an occupier of a lot, when on a lot or the common property, shall be adequately clothed and shall not use language or behave in a manner likely to cause offence or embarrassment to the subsidiary proprietor or occupier of another lot or to any person lawfully using the common property. Children playing on common property 7. A subsidiary proprietor or an occupier of a lot shall take all reasonable steps to ensure that any child, of whom he has control when playing upon the common property, shall not (a) (b) cause any damage to the common property; or create any noise likely to interfere with the peaceful enjoyment of the subsidiary proprietor or occupier of another lot. Behaviour of invitees 8. A subsidiary proprietor or an occupier of a lot shall take all reasonable steps to ensure that his invitees (including customers and staff) do not behave in a manner likely to interfere with the peaceful enjoyment of the subsidiary proprietor or occupier of another lot or of any person lawfully using the common property. Depositing rubbish, etc., on common property 9. A subsidiary proprietor or an occupier of a lot shall not deposit or throw on the common property any rubbish, dirt, dust or other material or discarded item except with the prior written approval of the management corporation. Drying of laundry 10. A subsidiary proprietor or an occupier of a lot shall not, except with the prior written approval of the management corporation, hang any washing, towel, bedding, clothing or other article on any part of the parcel in such a way as to be visible from outside the subdivided building, other than at areas designated for the purpose and there only for a reasonable period. 44

45 SECTION 11 Cleaning windows 11. A subsidiary proprietor or an occupier of a lot shall keep clean all exterior surfaces of glass in windows and doors on the boundary of the lot which are not common property, unless (a) the management corporation resolves that it will keep the glass or specified part of the glass clean; or (b) that glass or part of the glass cannot be accessed by the subsidiary proprietor or occupier of the lot safely or at all. Storage of flammable materials 12. (1) A subsidiary proprietor or an occupier of a lot shall not, except with the prior written approval of the management corporation, use or store upon his lot or upon the common property any flammable chemical, liquid, gas or other flammable material. (2) This by-law shall not apply to chemicals, liquids, gases or other material used or intended to be used for domestic purposes, or any chemical, liquid, gas or other material in a fuel tank of a motor vehicle or internal combustion engine. (3) Nothing in this by-law authorises any subsidiary proprietor or occupier of a lot to use or store upon his lot or upon the common property any flammable chemical, liquid, gas or other flammable material in a manner that would contravene any relevant written law applicable to the use or storage of such substances or materials. Refuse disposal 13. (1) A subsidiary proprietor or an occupier of a lot within a strata title plan that has chutes or shared receptacles for the disposal of refuse or for recyclable material or waste shall: (a) ensure that before any refuse, recyclable material or waste is thrown into the chute or receptacle it is (i) in the case of refuse, securely wrapped in plastic bags or other similar materials; or (ii) in the case of recyclable material or waste intended for recycling, separated and prepared in accordance with the applicable recycling guidelines; and (b) not dispose of any large object into the chutes which may obstruct the free fall of refuse in the chutes. 45

46 SECTION 11 (2) A subsidiary proprietor or an occupier of a lot within a strata title plan that does not have any chute or shared receptacle for the disposal of refuse or for recyclable material or waste (a) shall maintain such receptacles within his lot, or on such part of the common property as may be authorised by the management corporation, in clean and dry condition and (except in the case of receptacles for recyclable material) adequately covered; (b) shall ensure that before refuse, recyclable material or waste is placed in the receptacle it is securely wrapped or, in the case of tins or other containers, completely drained or, in the case of recyclable material or waste intended for recycling, separated and prepared in accordance with the applicable recycling guidelines; (c) for the purpose of having the refuse collected, shall place the receptacle within an area designated for that purpose by the management corporation and at a time not more than one hour before the time at which refuse, recyclable material or waste is normally collected; (d) when the refuse has been collected, shall promptly return the receptacle to his lot or other area referred to in sub-paragraph (a); (e) shall not place anything in the receptacle of the subsidiary proprietor or occupier of any other lot except with the permission of that subsidiary proprietor or occupier; and (f) shall promptly remove anything which he or the refuse or recycling collector may have spilled from the receptacle and shall take such action as may be necessary to clean the area within which that thing was so spilled. (3) Nothing in this by-law requires any subsidiary proprietor or occupier of a lot to dispose of any chemical, biological, toxic or other hazardous waste in a manner that would contravene any relevant written law applicable to the disposal of such waste. (4) A subsidiary proprietor or an occupier of a lot within a strata title plan that does not have any chute or shared receptacle for the disposal of refuse or for recyclable material or waste (c) shall maintain such receptacles within his lot, or on such part of the common property as may be authorised by the management corporation, in clean and dry condition and (except in the case of receptacles for recyclable material) adequately covered; (d) shall ensure that before refuse, recyclable material or waste is placed in the receptacle it is securely wrapped or, in the case of tins or other containers, completely drained or, in the case of recyclable material or waste intended for recycling, separated and prepared in accordance with the applicable recycling guidelines; 46

47 SECTION 11 (e) for the purpose of having the refuse collected, shall place the receptacle within an area designated for that purpose by the management corporation and at a time not more than one hour before the time at which refuse, recyclable material or waste is normally collected; (f) when the refuse has been collected, shall promptly return the receptacle to his lot or other area referred to in sub-paragraph (a); (g) shall not place anything in the receptacle of the subsidiary proprietor or occupier of any other lot except with the permission of that subsidiary proprietor or occupier; and (h) shall promptly remove anything which he or the refuse or recycling collector may have spilled from the receptacle and shall take such action as may be necessary to clean the area within which that thing was so spilled. (5) Nothing in this by-law requires any subsidiary proprietor or occupier of a lot to dispose of any chemical, biological, toxic or other hazardous waste in a manner that would contravene any relevant written law applicable to the disposal of such waste. Keeping of animals 14. A subsidiary proprietor or an occupier of a lot shall not keep any animal upon his lot or the common property which may cause annoyance to the subsidiary proprietors or occupiers of other lots. Duty to maintain lot 15. A subsidiary proprietor or an occupier of a lot shall maintain his lot including all sanitary fittings, water, gas, electrical and air-conditioning pipes and apparatus thereof in a good condition so as not to cause annoyance to the subsidiary proprietors or occupiers of other lots. Lot not to be used for purpose injurious to building reputation 16. A subsidiary proprietor or an occupier of a lot shall not use his lot for any purpose (illegal or otherwise) which may be injurious to the reputation of the subdivided building. Change in use of lot to be notified 17. A subsidiary proprietor or an occupier of a lot shall, without delay, notify the management corporation if the subsidiary proprietor or occupier changes the existing use of the lot. 47

48 SECTION 11 Prevention of fire and other hazards 18. (1) A subsidiary proprietor or an occupier of a lot shall not do anything or permit any of his invitees to do anything on the lot or common property that is likely to affect the operation of fire safety devices in the parcel or to reduce the level of fire safety in the lots or common property. (2) A subsidiary proprietor or an occupier of a lot shall also not do anything or permit any of his invitees to do anything on the lot or common property that is likely to create a hazard or danger to the owner or occupier of another lot or any person lawfully using the common property. (3) Without prejudice to the generality of paragraph (2), a subsidiary proprietor or an occupier of a lot shall not place, put up or display any article or object on or by any window or on any balcony of, or outside, the lot in a manner which is likely to cause any damage to property or injury to life to any person lawfully using the common property. Control on hours of operation and use of facilities 19. (1) The management corporation may, by special resolution, make any of the following determinations if it considers the determination appropriate for the control, management, administration, use or enjoyment of the common property, comprised in its strata title plan: (a) that commercial or business activities may be conducted on the common property only during certain times; (b) that facilities situated on the common property may be used only during certain times or on certain conditions. (2) Every subsidiary proprietor and occupier of a lot shall comply with a determination referred to in paragraph (1). Provision of amenities or services 20. (1) The management corporation may, by special resolution, determine to enter into arrangements for the provision of all or any of the following amenities or services to one or more of the lots, or to the subsidiary proprietors or occupiers of one or more of the lots comprised in its strata title plan: (a) security services; (b) garbage disposal and recycling services; (c) cleaning or domestic services; (d) promotional services or advertising. 48

49 SECTION 11 (2) If a management corporation makes a resolution referred to in paragraph (1) to provide an amenity or service to a lot or to the subsidiary proprietor or occupier of a lot, the management corporation must indicate in the resolution the amount for which, or the conditions on which, it will provide the amenity or service. 49

50 FORM 1 APPLICATION FOR RENOVATION WORKS & CONTRACTOR REGISTRATION Particulars of Applicant Unit To Be Renovated: (Unit No.) Name of Applicant: Telephone No: (H) (O) (HP) Particulars of Contractor Name of Company: Address: Business Reg. No Person-In-Charge: Telephone No: (O) (HP) Company website: Commencement Date: Completion Date: Summary of Proposed Renovation Works: (Attach separate sheet if applicable) In applying for approval, the owner and the contractor undertake to abide by and be subject to the terms and conditions as described in the Resident s Handbook. I/We have read and agreed to abide by the Rules and Regulations governing the renovation works and all the requirements and conditions as stipulated in the Resident s Handbook. A non-refundable administrative fee of S$ per lift padding for the usage throughout the permitted renovation period will be payable. I/We understand that my/our contractor/s has to reproduce the approved renovation application form upon entry to the premises. They may be denied entry to the development if the rules are not complied with and that the Management reserves the right to arrange for removal of debris, clean up and repair damages at common property that arose from the renovation works without reference to me. All costs will be borne by me/us Resident Name Signature Contractor Name: Signature Company Stamp of Contractor Date: Date: 50

51 FORM 1A CONTRACTOR S REGISTRATION & UNDERTAKING I/we do solemnly & jointly declare that all the particulars I have given in my fittings-out works application are true and correct in every detail, and I have obtained approval of the relevant authorities as required by law to carry out my renovation works. I have read, and will abide by the Rules and Regulations Renovation Works laid down by the Management for the renovation work and agree to pay the penalties decided by the Management for infringement of the Rules or for any nuisance caused, in addition to paying for damages arising from the actions or negligence of my contractors, workmen, or agents. I enclose herewith a cheque of S$1, being the renovation deposit. I understand that this deposit will be refunded to me without interest upon the completion of the renovation work and submission of the Request for Refund Form, provided always that the Management is entitled to deduct any amount in accordance with the Rules and Regulations contained in the Resident s Handbook. I agree to pay a penalty of S$ and any labour cost (inclusive of GST) per day to the Management if my contractor fails to clear building material or debris from any part of the common area. A non-refundable administrative fee of S$ per lift padding for the usage throughout the permitted renovation period will be payable. I shall also indemnify and keep the Management indemnified against any claims, loss, injuries and damages whatsoever arising from the above activities * IMPORTANT NOTES: Before the commencement of fitting-out works: a) Please submit a cheque of $1, and S$ (payable to Hoi Hup Sunway Tampines Pte Ltd- Maintenance Fund A/c of ARC at Tampines ) as deposit and administrative fee for the usage of the lift paddings. b) The contractor is required to submit an insurance policy for public liability of at least $1 million coverage. c) A renovation plan (fitting-out-works) must be attached to the application form. d) All deposits will be banked in. The deposit will be refunded in due course and by cheque only. Name of Applicant NRIC/FIN/Passport Date Name of Contractor NRIC/FIN/Passport Date Signature Signature FOR OFFICIAL USE Permit No. : C - The bearer of this note is authorised to have access to ARC at Tampines for carrying out renovation works at : Block No. /Unit No. # Date of Commencement Company Name Deposit Collected Amount $1,000 Date of Expiry / / Name of the contractor Cheque No.: Bank Name $ Cheque No.: Bank Name Receipt No.: Date of Issue: The Management of ARC at Tampines (Name & Signature of Officer): *To be deleted where applicable 51

52 APPLICATION FOR * MOVING-IN / MOVING-OUT /BULK DELIVERY * FORM 2 Block# Unit # Move In* Move Out* Bulk Delivery* Date : / / Time : am/pm (Mon Fri from 9.00 am to 5.00pm; Sat and eve of PH from 9.00 am to 12.30pm excluding Public Holidays and Sundays) I confirm that I have read the Rules and Regulations governing House Removal and enclose herewith a cheque of $1, (payable to Hoi Hup Sunway Tampines Pte Ltd- Maintenance Fund A/c of ARC at Tampines ) as security deposit. A non-refundable administrative fee of S$ per lift padding for the usage throughout the permitted moving-in/ moving-out/ bulk delivery period will be payable. I understand that the deposit will be refunded to me upon completion of work if no claim is made against me. 1.0 Resident s / Owner s Particulars Name: NRIC No: Contact No: (Home) (Office) (HP) 2.0 Contractor s Particulars Mover s Company: Office: HP: Name of Supervisor: NRIC/FIN/Passport No: Address: Vehicle Type: Vehicle Reg: Please report to security at the Security Guard House to gain entry to unit before moving / removing / delivery of any items. I/We solemnly and jointly declare & confirm that I have read the Rules and Regulations governing House Removal and enclose herewith a cheque of S$1, (payable to Hoi Hup Sunway Tampines Pte Ltd- Maintenance Fund A/c of ARC at Tampines ) as security deposit and S$ as administrative fee for the lift padding use. I understand that this deposit will be refunded to me upon completion of work if no claim is made against me. Note: All deposits will be banked in. The deposit will be refunded in due course and by cheque only. I, owner / tenant of Unit acknowledge receipt of $1, being deposit refunded on (date) for Bulk Delivery/House Moving*. Name of Applicant NRIC/FIN/Passport Date Name of Contractor NRIC/FIN/Passport Date Signature Signature Company Stamp of Contractor Company FOR OFFICIAL USE - * Moving-In / Moving-Out/Bulk Delivery The bearer of this note is authorised to have access to ARC at Tampines to do moving works at: Date of Date of Commencement Expiry Name of the Company Name contractor Deposit Collected Amount $1000 $ 50 Receipt No.: Date of Issue: Cheque No.: Bank Name Cheque No.: Bank Name Your application for the Moving-in/ Moving out /Bulk delivery is approved / not approved by the Management. (Name & Signature of Officer): *To be deleted where applicable. 52

53 FORM 3 APPLICATION FOR THE USE OF BBQ PITS Applicant Name Owner ( ) / Tenant ( ) Block: Unit # Date of use: / / Contacts Tel : Mobile: Barbecue Pit* [ ] 1 [ ] 2 [ ] Date of use : / / Time of use Select session [ ] No. of Guests [ ] 1 st Session 9.00 am to 3.00 pm (maximum 10 persons) Operating Hours Monday Friday 9.00am to 10.00pm Saturday 9am to 12.30pm Residents are to abide strictly by the session hours [ ] 2 nd Session 4.00 p.m. to pm Reservation Reservations must be made in person at the Management Office on a first-come-first-served basis. The facilities shall not be reserved for the purpose of holding corporate or commercial functions. The maximum number of person attending each reserved session shall not exceed Ten [10) persons. Conduct and Responsibilities a) Residents are responsible for the good conduct and behaviour of all persons attending their function b) No live-band and excessive noise are permitted c) Only residents are permitted to use the facilities d) Subsidiary Proprietors are not permitted to place reservations for other Subsidiary Proprietors of other units e) Residents who reserved the facility must be present at the facility during the session reserved I agree to pay a deposit of S$ (including GST and refundable) to Management for purpose of making good any damage to the facility and / or breach of any of the rules governing the use of the facility. Administrative fee of $20 is applicable for usage of the facility. I understand that should the deposit be insufficient to pay for any damages I may cause, I agree to pay the difference immediately. The deposit will be refunded to me after the function if it is ascertained by the Authorized Representative that no damages has been caused and that no rules have been breached. The deposit shall be forfeited if I fail to clean up the entire area immediately to the satisfaction of The Management of ARC at Tampines. I understand that if my application is approved, the onus is still on me to ensure that the activity I am conducting does not contravene any existing laws and regulations in Singapore and I shall indemnify The Management its Agent and employees of any claims that may arise. Note: All deposits will be banked in. The deposit will be refunded in due course and by cheque only. I confirm that I have read the rules and regulations governing the use of the BBQ Pits. Signature of Applicant Date FOR OFFICIAL USE ( ) Cheque no: Bank: Amount: ( ) Cash * Tick where appropriate Payment Returned on Received By: Your application for the use of BBQ Pit is approved / not approved by the Management. (Name & Signature of Officer): *To be deleted where applicable 53

54 APPLICATION FOR THE USE OF (CLUBHOUSE) FUNCTION ROOM Applicant Name Owner ( ) / Tenant ( ) Block: Unit # Date of use: / / Contacts Tel : Mobile: FORM 4 Date of use : / / Time of use Select session [ ] No. of Guests [ ] 1 st Session 9.00 am to 3.00 pm (maximum 30 persons) [ ] 2 nd Session 4.00 p.m. to pm Operating Hours Monday Friday 9.00am to 10.00pm Saturday 9am to 12.30pm Residents are to abide strictly by the session hours Reservation Reservations must be made in person at the Management Office on a first-come-first-served basis. The facilities shall not be reserved for the purpose of holding corporate or commercial functions. The maximum number of person attending each reserved session shall not exceed Thirty (30) persons. Conduct and Responsibilities a) Residents are responsible for the good conduct and behaviour of all persons attending their function b) No live-band and excessive noise are permitted c) Only residents are permitted to use the facilities d) Subsidiary Proprietors are not permitted to place reservations for other Subsidiary Proprietors of other units e) Residents who reserved the facility must be present at the facility during the session reserved I agree to pay a deposit of S$ (including GST and refundable) to Management for purpose of making good any damage to the facility and / or breach of any of the rules governing the use of the facility. Administrative fee of $20 is applicable for usage of the facility. I understand that should the deposit be insufficient to pay for any damages I may cause, I agree to pay the difference immediately. The deposit will be refunded to me after the function if it is ascertained by the Authorized Representative that no damages has been caused and that no rules have been breached. The deposit shall be forfeited if I fail to clean up the entire area immediately to the satisfaction of The Management of ARC at Tampines. I understand that if my application is approved, the onus is still on me to ensure that the activity I am conducting does not contravene any existing laws and regulations in Singapore and I shall indemnify The Management its Agent and employees of any claims that may arise. Note: All deposits will be banked in. The deposit will be refunded in due course and by cheque only. I confirm that I have read the rules and regulations governing the use of the (CLUBHOUSE) Function Room Signature of Applicant Date FOR OFFICIAL USE ( ) Cheque no: Bank: Amount: ( ) Cash * Tick where appropriate Payment Returned on Received By: Your application for the use of BBQ Pit is approved / not approved by the Management. (Name & Signature of Officer): *To be deleted where applicable. 54

55 FORM 5 APPLICATION FOR CAR DECAL Part 1 : Particulars Name: Tel: HP: Brand of Vehicle Block: Unit No# IU No: Vehicle Reg. No: Documents Required Please tick : [ ] Owner - Proof of resident e.g. NRIC & Vehicle Registration Card/Log Card [ ] Tenant - Tenancy Agreement or Owner s Authorisation Letter [ ] Vehicle Registration Card / Log Book [ ] Company s Car Company s Authorisation Letter [ ] Rental Car Rental Document & Name of Rental Company : I, of Block No. & Unit No. # understand that I am bound by the rules governing the issue and use of the above items and is required to return the car transponder when I am no longer a resident at ARC at Tampines. I am agreeable to pay $50.00 to replace a lost or damaged car decal. Signature of Applicant Date Car Decal received by: On Part II: For official use For car park application (* Tick where appropriate) ( ) 1 st Car ( ) 2 nd Car ( ) Exchange of car label (Free if it is faded or change of car with same registration name) Previous Car registration No /Previous IU No Mode of Payments: Cash for replacement of loss of car label ( ) Cheque no: Bank: Amount: * Tick where appropriate Receipt no: Car Decal Handed Over By: Received By: Signature of Issuing Officer Car Decal Collected By: Name & Signature of Approving Officer Date of Issue: The Management of ARC at Tampines 55

56 FORM 6 APPLICATION FOR PROXIMITY CARD Applicant Name Owner ( ) / Tenant ( ) Block: Unit # Date of use: / / Contacts Tel : Mobile: Documents Required (Please tick): [ ] Owner Proof of resident e.g. NRIC [ ] Tenant Tenancy Agreement or Owner s Authorisation Letter I, of Block No. & Unit No. # understand that I am bound by the rules governing the issue and use of the above items and is required to return the proximity card when I am no longer a resident at ARC at Tampines. I am agreeable to pay $30.00 to replace a damaged proximity card or $50.00 to replace a lost proximity card. (Note- All damaged cards must be returned to the Management in exchange for the replacement card.) NOTE: a) Additional proximity card is chargeable at $30.00 each, and is subject to the Management approval on a case-by-case basis. (maximum 2 additional cards per unit only) b) Damaged proximity card/s should be returned to the management office in exchange of replacement/s. Signature of Applicant Date Proximity Card Received By: On FOR OFFICIAL USE Proximity Card Serial No.: No. of Proximity Card Issued: [ ] Additional Proximity Card ($30.00 per card) [ ] Replacement for Proximity Card (Lost): ($50.00 per card) [ ] Replacement for Proximity Card (Damaged): ($30.00 per card) Amount Collected: $ [ ] By Cheque / Cheque No.: Receipt No.: Date of Issue: The Management of ARC at Tampines Name & Signature of Approving Officer: Date of Issue: 56

57 FORM 7 REQUEST FOR REFUND OF DEPOSIT Applicant Name Owner ( ) / Tenant ( ) Block: Unit # Date of use: / / Contacts Tel : Mobile: [ ] Renovation Works [ ] Moving-in / Moving-out [ ] Deposit for use of BBQ Pit [ ] Deposit for use of Function Room Date of Completion of work/usage: Amount to be refunded: $ [ ] There is no damage caused to the Common Property. [ ] The following damages to the Common Property were caused : Please deduct a sum of $ and refund the balance of $ I hereby request for the refund of the above deposit(s) and aware that the refund of deposit will be processed in the form of cheque upon complete submission of the original receipt and all other relevant documents. Signature of Applicant Date Received FOR OFFICIAL USE Your application for refund is * approved / not approved by the Management of ARC at Tampines. Amount Refunded: $ By Cheque / Cheque No.: The Management of ARC at Tampines Name & Signature of Approving Officer: Date of Issue: 57

58 APPENDIX 1 ADDITIONS & ALTERATIONS FAQ (FREQUENTLY ASKED QUESTIONS) When can I carry out my renovation works? You should carry out your own renovation and interior works only after all defects have been rectified and upon receipt of approval from the Management Office. Can I change or add new doors in my house? Yes, except the main doors, sliding doors and door frame to the external elevation. However, if hacking of wall (non-load bearing) is to be done, the Management will require the endorsement of a Professional Engineer (Civil) prior to commencement of the work. Can I install grilles for my window and / or doors? Yes, but they have to be internal grilles or installed behind existing windows, sliding doors and boundary lines, except for the main door. Grilles and door gate must be of approved design for the estate. (See Appendix 4) Why is there a need to follow the grilles design as stipulated? It is to maintain a uniform aesthetic outlook of the estate. Therefore, the cooperation of all residents is most appreciated. Am I allowed to change the colour of my external walls? No, the aesthetics of the Executive Condominium has to be maintained. Can I knock down the internal wall? Only non-load bearing walls can be demolished but without increase in floor area. You should submit your plan indicating your intension for management is approved prior to commencement of any demolition work TELECOM, ELECTRICITY, WATER & GAS SUPPLY How do I apply telephone lines for my house? Activation of telephone lines can be made direct to the Telco s by Walk-ins to the respective Telco s service centers or by online application. 58

59 APPENDIX 1 Activation of telephone line varies from different Telco s. For more information, please check with the respective Telco s. How do I apply utilities for my house? Opening of utilities account (water, gas and electricity) can be made direct to the SP Services by Calling Completing an application form at SP Services Customer Services Centre Address: SP Services 111 Somerset Road # TripleOne Somerset Singapore Or by submitting online application by logging on Please note that installation usually requires three working days. MECHANICAL & ELECTRICAL (M&E) WORKS Can I fix a ceiling fan or a chandelier from the ceiling? Yes. However, please ensure that your contractors install the correct fixtures / hooks to the structural floor slabs above and does not affect its integrity. MISCELLANEOUS What is share value of a strata unit? Every strata lot or unit is assigned a share value based on the unit s net floor area in the whole development. Who determine share value? The share value is determined by a professional based on a guideline set by the authority and accepted by the Commissioner of Buildings. What is the maintenance fund for? The basic purpose is to pay for the day-to-day expenses to administer, repair and maintenance of the common property. Why is there a need to pay for the usage for some of the common facilities? Only a nominal fee is charged so as to prevent any people from abusing the system and deprive other genuine user of the use of the facilities. 59

60 Why is there a need to put a deposit for renovation & moving-in activities? APPENDIX 1 This is to safeguard the Management and the unit owners against damages to the common property by contractor(s). The deposit is a means of holding the contractor / owner to ensure the damages are repaired, which is in the interest of the unit owners. Why is there a need to obtain insurance coverage of $1 million for renovation activities? This is to ensure against any third party claims arising due to the negligence of the contractor which is in the interest of the unit owners. 60

61 APPENDIX 2 LIST OF INTERNAL FITTING-OUT WORKS THAT CAN BE CARRIED OUT AFTER TEMPORARY OCCUPATION PERMIT (T.O.P) 1. Install built-in wardrobes. 2. Repainting of internal walls only (no painting of external walls). 3. Replace existing built-in kitchen cabinets. 4. Replace existing interior doors (not to replace Main Door and Service Door). 5. Install wall paper. 6. Replace existing wall tiles and floor tiles (waterproof warranty given by the builder will be voided upon the replacement of such tiles). 7. Laying of carpet flooring. 8. Install light fittings. 9. Install cornices. - Care should be taken to ensure that the concealed air-con piping and other services are not damaged while installing the cornices. 10. Install window and door grilles. - Grilles have to be of standard design as per the attached drawing. (See Appendix 4) 11. Install additional air-conditioning unit. - Air-con drain-out pipes have to be properly connected to waste trap within the unit subject to approval by the Management. - No window unit. 61

62 APPENDIX 3 LIST OF ALTERATION AND ADDITION WORKS NOT ALLOWED A. before the issue of Certificate of Statutory Completion (CSC): - demolition of existing internal partition wall; - erection of new partition wall; - provide opening in existing wall; - remove existing water closet and basin; and B. before and after the issue of CSC: - anything that will affect the look of the external façade. - install windows at balcony (no enclosure of the balcony); - removal of railing at the balcony; - replace glazing of window with colours that are different from original; - install air conditioner (window unit); - unauthorised modification/relocation of intercom set; - replace existing windows; - seal up existing window/door opening; 62

63 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

64 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

65 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

66 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

67 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

68 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

69 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

70 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

71 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

72 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

73 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

74 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

75 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

76 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

77 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

78 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

79 APPENDIX 4 APPROVED GRILLE DESIGN: APPROVED PAINT COLOR CODE: RAL

80 APPENDIX 4 APPROVED BLINDS / SCREENS DESIGN: This is the standard specifications for blinds to be installed at the balcony of all units. 80