Handbook of Research on E-Transformation and Human Resources Management Technologies: Organizational Outcomes and Challenges

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2 Handbook of Research on E-Transformation and Human Resources Management Technologies: Organizational Outcomes and Challenges Tanya Bondarouk University of Twente, The Netherlands Huub Ruël University of Twente, The Netherlands & American University of Beirut, Lebanon Karine Guiderdoni-Jourdain The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France Ewan Oiry The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France Information science reference Hershey New York

3 Director of Editorial Content: Senior Managing Editor: Managing Editor: Assistant Managing Editor: Typesetter: Cover Design: Printed at: Kristin Klinger Jamie Snavely Jeff Ash Carole Coulson Michael Brehm Lisa Tosheff Yurchak Printing Inc. Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA Tel: Fax: Web site: and in the United Kingdom by Information Science Reference (an imprint of IGI Global) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: Fax: Web site: Copyright 2009 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Handbook of research on e-transformation and human resources management technologies : organizational outcomes and challenges / Tanya Bondarouk... [et al.], editors. p. cm. Includes bibliographical references and index. Summary: "This book provides practical and unique knowledge on innovative e-hrm technologies that add competitive advantage to organizations"--provided by publisher. ISBN (hardcover) -- ISBN (ebook) 1. Personnel management--technological innovations. 2. Management information systems. I. Bondarouk, Tanya, HF T33H '4678--dc British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher.

4 To our parents, partners, and children Tanya Huub Ewan Karine

5 Editorial Advisory Board Reima Suomi, Turku School of Economics and Business Administration, Finland Stefan Strohmeier, Saarland University, Germany Carole Tansley, Nottingham Trent University, UK Janet Marler, University at Albany-State University of New York, USA Ariel Mendez, University of Méditerrannée, LEST, France Miguel R. Olivas-Lujan, Clarion University of Pennsylvania, USA List of Reviewers Tahseen AbuZaineh, Exact Software, Kuwait Ronald Batenburg, Utrecht University, The Netherlands Geoff Courts, Brighton University, Sweden Marco De Marco, Catholic University of Milan, Italy Michel Delorme, Kuwait Maastricht Business School, Kuwait Bernard Fallery, Montpellier 2 University, France Sandra Fisher, Clarkson University, USA Steve Foster, University of Hertfordshire Business School, UK Martine Gadille, Méditerrannée University, France Sylvie Gerbaix, Montpellier 2 University, France Manel Guechtouli, ESCEM Business School, France Véronique Guilloux, University of Paris 12 France Jukka-Pekka Heikkilä, University of Vaasa, Finland Marike Hettinga, Telematica Institute, The Netherlands Barbara Imperatori, Catholic University of Milan, Italy Weiling Ke, Clarkson University, USA Gerwin Koopman, Syntess Software, The Netherlands Dave Lepak, Rutgers University, USA Rodrigo Magalhaes, Instituto Superior Téchnico, Portugal Stuart Maguire, Sheffield University, UK

6 Mohamed Omar Mahmud, Kuwait Maastricht Business School, Kuwait Janet H. Marler, University at Albany State University of NY, USA Graeme Martin, Glasgow University, Scotland Ariel Mendez, University of Méditerrannée, LEST, France Valéry Michaux, Reims Management School, France Frédéric Moatti, Centre d Etudes de l Emploi, France Al-Ibraheem Nawaf, Nawaf, KNET, Kuwait Miguel Olivas-Lujan, Clarion University of Pennsylvania, USA Roxana Ologeanu, University of Montpellier 2, France Leda Panayotopoulou, Athens University of Economics and Business, Greece Emma Parry, Cranfield University, UK Pramila Rao, Marymount University, USA Martin Reddington, Roffey Park Institute, UK Dino Ruta, Catholic University of Milan, Italy Tyson Shaun, Cranfield School of Management, UK Adam Smale, University of Vaasa, Finland Stefan Strohmeier, Saarland University, Germany Reima Suomi, Turku School of Economics and Business Administration, Finland Carole Tansley, Nottingham Trent University, UK Teresa Torres, Universitat Rovira i Virgili, Spain Marc Van Veldhoven, Tilburg University, The Netherlands Leon Wellicki, Ono Software, Spain Hazel Williams, Nottingham Trent University, UK Anabela Sarmento, ISCAP, Portugal Gijs Houtzagers, Kirkman Company, The Netherlands Marielba Zacarias, Algarve University, Portugal

7 List of Contributors Al-Ibraheem, Nawaf / KNET, Kuwait Batenburg, Ronald / Utrecht University, The Netherlands Bondarouk, Tanya / University of Twente, The Netherlands , 396, 419 De Marco, Marco / Catholic University, Milan, Italy de Vega Hernandez, Victor / ONO, Spain Eckhardt, Andreas / University of Frankfurt a. Main, Germany Engbers, Sander / COGAS BV. Business Unit Infra & Networkmanagement, The Netherlands Foster, Carley / Nottingham Trent University, UK Foster, Steve / University of Hertfordshire, UK & NorthgateArinso, UK... 1 Furtmueller, Elfi / University of Twente, The Netherlands Guechtouli, Manel / ESCEM Business School, France Guechtouli, Widad / CNRS, France Guiderdoni-Jourdain, Karine / The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France... 78, 289 Heikkilä, Jukka-Pekka / University of Vaasa, Finland Holtbrügge, Dirk / University of Erlangen-Nuremberg, Germany Imperatori, Barbara / Catholic University, Milan, Italy Juan, Javier Piqueres / Systar, Spain Koopman, Gerwin / Syntess Software, The Netherlands Kuiper, Pieternel / Exxellence Group, The Netherlands Laumer, Sven / University of Bamberg, Germany Magalhães, Rodrigo / Instituto Superior Técnico, Portugal Martin, Fernando Llorente / ONO, Spain Michaux, Valéry / Reims Management School, France Mohr, Alexander T. / Bradford University School of Management, UK Oiry, Ewan / The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France Parot, Isabelle / Magellan Research Center, France Parry, Emma / Cranfield School of Management, UK Puck, Jonas F. / Vienna University of Economics and Business Administration, Austria Rao, Pramila / Marymount University, USA Ruël, Huub / University of Twente, The Netherlands & American University of Beirut, Lebanon... 92, 171

8 Ruta, Cataldo Dino / Bocconi University, Italy Smale, Adam / University of Vaasa, Finland Tahssain, Loubna / IAE Graduate School of Management in Aix-en-Provence, France Tansley, Carole / Nottingham Trent University, UK ter Heerdt, Jeroen / Microsoft B.V., Services, The Netherlands ter Horst, Vincent / Saxion Knowledge Center Innovation and Entrepreneurship, The Netherlands Tribolet, José / Instituto Superior Técnico, Portugal Tyson, Shaun / Cranfield School of Management, UK van Balen, Mitchell / University of Twente, The Netherlands van Dick, Rolf / Goethe University Frankfurt, Germany van Dijk, Betsy / University of Twente, The Netherlands Welicki, Leon / Microsoft, Canada Wilderom, Celeste / University of Twente, The Netherlands Williams, Hazel / Nottingham Trent University, UK Zacarias, Marielba / Universidade do Algarve, Portugal Zgheib, Mouna / IAE graduate School of Management in Aix-en-Provence, France

9 Table of Contents Preface...xxii Acknowledgment...xxviii Section I e-hrm Transformation and Strategic HRM Chapter I Making Sense of e-hrm: Transformation, Technology and Power Relations... 1 Steve Foster, University of Hertfordshire, UK & NorthgateArinso, UK Chapter II HR Portal: A Tool for Contingent and Individualized HRM Cataldo Dino Ruta, Bocconi University, Italy Chapter III E-Work and Labor Processes Transformation Barbara Imperatori, Catholic University, Milan, Italy Marco De Marco, Catholic University, Milan, Italy Section II User Involvement and User Participation Chapter IV Early User Involvement and Participation in Employee Self-Service Application Deployment: Theory and Evidence from Four Dutch Governmental Cases Gerwin Koopman, Syntess Software, The Netherlands Ronald Batenburg, Utrecht University, The Netherlands

10 Chapter V Does User Centered Design, Coherent with Global Corporate Strategy, Encourage Development of Human Resource Intranet Use Karine Guiderdoni-Jourdain, The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France Ewan Oiry, The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France Chapter VI In-House vs. Off-the-Shelf e-hrm Applications Nawaf Al-Ibraheem, KNET, Kuwait Huub Ruël, University of Twente, The Netherlands & American University of Beirut, Lebanon Chapter VII Adaptive Municipal Electronic Forms Pieternel Kuiper, Exxellence Group, The Netherlands Betsy van Dijk, University of Twente, The Netherlands Section III e-hrm in Multinational Companies Chapter VIII HRIS Project Teams Skills and Knowledge: A Human Capital Analysis Hazel Williams, Nottingham Trent University, UK Carole Tansley, Nottingham Trent University, UK Carley Foster, Nottingham Trent University, UK Chapter IX IT-Based Integration of HRM in a Foreign MNC Subsidiary: A Micro-Political Perspective Adam Smale, University of Vaasa, Finland Jukka-Pekka Heikkilä, University of Vaasa, Finland Chapter X Studying Human Resource Information Systems Implementation using Adaptive Structuration Theory: The Case of an HRIS Implementation at Dow Chemical Company Huub Ruël, University of Twente, The Netherlands & American University of Beirut, Lebanon